Domino's Pizza
Reviews and Complaints

I ordered a pizza and wings last night. I received an update text saying my driver was on his way. 25 minutes later I called to ask why it took so long as were are just over 1 mile from your store. I was told that text isn't really accurate and he had only left 10 minutes prior. We are one mile away. I understand he may have had more than one order but still, 25 minutes. I am starting to wonder how warm my pizza will be. About 15 minutes later I receive a call from your driver. He doesn't know where we live but I figure out he is on the street that doesn't have access to our community. He needs to go in on the main road not the back road. He had a hard time understanding where we live so I had to give him turn by turn instructions on how to get to our home. BTW: this has never happened before. I am unsure what app he is using because every app we have used takes us in via Huntwood not Ruus. About 15 more minutes later he arrives and he only had about a mile to go. (we are up to an hour right now from when I received the text saying my driver was on his way.) Sure enough the pizza was luke warm and so were the wings which are usually almost too hot to eat. We had to microwave both of these items. Not what I expect from Dominos or any other delivery service. BTW: I had done my tip online so that was lost money because I never would have tipped for this service. Ok, so what happened today? I called the location and asked to speak to the manager. She proceeded to inform me that it isn't their fault as she was new and she was given a totally messed up store. She claims she has no drivers to handle what is needed and that she wasn't there yesterday. Not my problem. I do not want excuses and I would have loved an apology. I told her that it is not my issue that she doesn't have the ability to do their job to a standard that is expected by the customers you serve. She also told me that they were super busy because of some wrestling match. She kept going back to an expectation of 45 min to an 60 delivery time. I kept reminding her that if I receive a text saying they are on their way and it shouldn't be an hour later from the text. I understand that should be from when I ordered it not from when the text was sent. She told me that maybe they got 20 orders before mine and that she can't serve me before those just because I live closer. Another excuse and snotty. I am not stupid. I realize there are expectations that we should have as well, but not this. Luke warm pizza is not the expectation at all. Excuses upon excuses upon excuses. I am extremely unimpressed. Never has anything happened like this in the past 40 years of my history ordering pizza. I don't have time to write to you today or to call the store, but here I am. I finally had to disconnect the call and I was angry because she was going on and on with the same excuses over and over again. I did not hang up on her, I told her I had had enough excuses and wanted to keep it at the local level but no apology and no offer of my tip back, which is the least she could do. She continued to talk over me. I told her that she left me no option but to take it to the corporate level. So I terminated the call after telling her I was doing so. So here I am. I want my tip returned. I do not want a forced apology and at this point they would know who I was and I don't trust them to make a pizza for me that would be assured to be not messed with. So I don't want you to just toss me a free pizza. I just want my $3 tip back. It is the absolute basic thing I deserve.

ordered a lg. pie /with sausage I was told 10 min got to the store waited another 25 min then was told they made the wrong one it will be a little longer 15 min later i got my pizza got home to find that my sausage pizza had 12 little pieces of meat and still doughy called the store they said ok what does ok mean WORST PIZZA EVER! dont know if I will order frm this store again when the questions are asked by local reviews this is a no brainer for me thumbs down

Hello, My name is Darren Horsey, I live in a building that houses all veterans, and 3 weeks ago on the 2nd I ordered two large pepperoni pizzas, they never were delivered so I called the store, the manager which was a female sent them out again, and for some reason after explaining where to deliver them, they still never got delivered. I called maybe an hour later or so and found out they just did nt deliver them. I called to speak to a manager the next day, and unfortunately, he said there was nothing he could do about it, I must have given them the wrong address? Now I was upset and trying to explain to him how was it my fault I have had other orders delivered here before and never had a problem, well he hung up in my ear once, then I called back a day or so later and he hung up again, stating that he was going to fix that problem but I was shouting, which i was not I was explaining to him what had happened and he hung up again. So I am really upset when a manager does this, and it wasn't the fact that I had the order delivered twice, and it still did not make it to my apartment, it was the fact that the manager tried to twist it and make it the customers fault. Please see what you can do about that because if this is how you do your customer s, and especially when your a manager, its a shame.

I made order through app and I place the order 3 hours in advance. 3 hours passed one more hour pass almost 12 o'clock I get call from store and asked me did you order some pizza I said yes then immediately he ask someone in his store where is the pizza that needed to deliver to abc address . He said it's still here and ask me do you want this pizza. That pizza they cooked 2 hours ago laying somewhere on floor. I did not even decided to say yes or no . He just canci my order. And I had to work whole night empty stomach.

Thanks to domino 🍕

I went to Domino's to order pizza this afternoon and the people there acted as if they were doing me a favor to even try to take my order. The TV was blaring so loud I couldn't hear the cashier nor could she hear me (evidently). I ordered, sat and waited approximately 25 minutes. I asked if my order was ready because I am pretty sure the order that had been boxed was my order. Besides that... I was the only person in the place. I was told no it isn't ready. Then the one person goes to the back to get the cook who didn't cook all of my order to come back and cook the bread sticks. I said I didn't want to wait another 15 minutes for the bread sticks. Very unprofessional they looked at me like oh well... Then one worker says oh it will only be 3 minutes. Well she was right. 3 minutes for some half cooked bread sticks. Just in case you need to be reminded... Without customers you will not have a business. I seldom visit Domino's because of the customer service. After today, me and my family will never spend another dollar of our hard earned money at an establishment with such unprofessional business practices.

This was the worst pizza I have ever had! Not cooked, tasteless, soggy,
I will never order from dominos again.
Italian sausage with mushroom. scant amounts of sauage and mushrooms
What a total waste of my money.
Also ordered chicken wings that were tasteless and warm.

I have ordered from this same Dominos for years but the quality has gone down hill.
Unfortunately, there is no way to fix this decline in the product.
Sorry, you have just lost a long standing customer.

Hello,

You need to be looking closely at your delivery driver road safety skills. I was driving in my car down Hartford Avenue HA3 today 17th July at 19:11 hrs. This is a narrow road with cars parked on both side. So the one who enters the street gets a priority. One of your driver on the bike who entered later just kept on waving out telling me to get off the street. Later he started swearing at me.As he was in speed I could not take down his bike registration number.

I immediately went to the Dominos branch in Belmont Circle ( 397 Kenton Ln, Harrow HA3 8RZ) as that is the local branch and complained about this behaviour. Very surprised the way the local staff st the branch took this
1) first they denied it was there branch driver. Even before look into there tracking system they said it can be driver from another branch which is like miles away.

2) then they said it might be someone using Dominis Bike but not on duty.

3) I gave them the address where this incident happen and they did not even care to look on there system who It might put on delivery that route.

From the moment I expressed my complaints it was just denial from the local staff

Can you please let me know why such behaviour from your driver is acceptable. Is this the customer service you offer?

I am hoping I will get some response. My email is [protected]@innovationfresh.co.uk

There is a history of poor services with pizza's in south African part of the world, but what is an absolutely slap to the face, when you complain and don't get any feedback.
I have seen the many complaints posted yet no replies from the company, it seems that customers are not worth the effort to hear their complaints and try to help solve the issues. Yet your company is only focused on making a profit, and does not care its customers yet we are the people who enable organisations to be in business.

The Manager
On Wednesday evening, the 10th of July at 6.45pm I phoned 131888 from the Brisbane Area, in an attempt to buy a delivery pizza with the use of a discount voucher. I spoke to a young Indian sounding male.
The voucher I attempted to use is described as; ‘Unlimited Large Value, Traditional or Premium Pizzas…from $15 each, Delivered…No Minimum Charge…expires 21/7/2019.
I explained the details of this voucher on a number of occasions against the backdrop of this young man's instance of a $21, 95 charge. During my several attempts he just wouldn't explain why my $15 voucher was no good until I spelled out the obvious questions. Why is it costing more than $15? What's wrong with the $15 voucher? Finally, he told me that the voucher was no good unless I ordered on-line. Is this true? Is this a condition outlined in the print too small for most people to read?
I'm a mature age person who doesn't personally have access to Internet on-line services at home. Are Dominos Vouchers useless unless you order on-line? Is there a selective service going on whereby the Domino's vouchers are only good if it suits the person answering the '131888' orders. Further, I suggest that the Domino's brand has a service delivery problem in having this particular person answering phone delivery requests. I found him to be very rude and arrogant!

Brian

I order pizza for delivery at 4:00 at 4:37 I was notified the driver left the store with my order at 530 my order still had not been delivered I called the store told me they only had one driver that it was delayed, fine whatever at 6 I call again for the store manager to tell me my order was sitting in the store and if I wanted it I could come pick it up mind you I already paid for the pizza to be delivered 2 hours ago, she said they tried calling and couldn't reach anyone to verify the address which they've never done before yet I still got a notification they were on their way with my pizza and the person I spoke with on the phone told me it was on its way as well the manager is repeating the same thing over and over I told her I didn't care I just want to verify the address and have my pizza delivered the kids were hungry and my husband is at work with the car this woman said no ma'am we called if you want your pizza come pick it up and hung up no if you can't come get it here's your money back or anything just hung up I'm my face that is rude disrespectful and just unprofessional I paid for my pizza to be delivered there was no reason she couldn't verify my address and relieved the pizza! No my kids are hungry and we have no way to get the pizza which I promised them way to go dominos 👏🏻👏🏻

I called Domino's, at address 2997 E. Hwy.501 Conway, SC 29526. (843-347-0602) on Thursday to order one large pepperoni, large cheese/half sausage and a 14 piece wing. Totalled $41 and some change. The food literally made me and my daughter sick. I took a few bites, and realized that it tasted like butane fluid. I called Friday to speak with someone about getting a refund, they said they could redeliver, and seeing as I will not eat there pizza anymore, I said I needed that refunded to me. They refused, and didn't care at all that their food made me physically sick. I then got a ride on Saturday around 1:45pm and brought along the pizza's. The man I gave them to had no concern whatsoever and refused to make this right. I am extremely upset and need to speak to someone that can get me a refund, as I will not eat their food again.

I have ordered Pizzas through customer care. Order Confirmation Message was received by 8:16Pm. Without intimation it was cancelled and message received by 9.30 from your side. My kids was Eagerly awaiting that orders and felt very hungry and finally upset from your bad response. After that we walk into your store with in 12 Minutes and ordered Pizzas. I wants to do something against your bad response will see
. Thanks... Manikandan

I've ordered everyday value pizzas on 05-06-2019. The delivery came after 30 minutes guranteed delivery time. On querying, the delivery guy said this policy is not applicable at on-road delivery. I read all terms & conditions but found nothing auch written there. I need my refund right now.
They even blocked my email to contact.
I've been writing since 10 days but received no response. I need the relevant info. And my refund too.

Ordered 2 medium pizzas with pepperoni and pineapple. Dry and over baked with very little sauce. Have never had any pizzas like that before and will never order again if that is the way your pizzas are made. Who ever makes them so bad should be trained or let go. This is no way to treat a customer. See photo which shows over baked pizza. Cersinly does not look like ones on your ads

I attempted to order online but server was down. I called and was on hold for 10-15 mins I arrived at the location before he answered again. Then arrived and asked for my points, he said I cant. I asked how can I use when i travel TO Orlando, but not in north Miami beach. His answer was "this is North Miami not NMB" When i replied "i want a manager where ever the f* I am" he refused and said I would not be served and must leave. A pizza maker came over and placed my order and helped me. He was rude and when I asked for his name he said "please call, you dont scare me". I do apologize for using foul language, but after trying to order my pizza for over 30 minutes by this point I was very frustrated and clearly hungry. I just wanted my points and he wouldn't try to find out how to get it. I ended up looking online how to get the point after the fact instead. He could have just told me to sign in to dominos.com/claimrewards.

12670 w Dixie hwy
Joshua Acciuj
June 11, 2019
About 7pm

I ordered 2 pizzas from Dominoes in Dayton TX from my daughters phone. When the lady asked if this was for Jessica Ripkowski, I told her no it was for Jonene Burton I had forgotten my phone at home. the woman asked if it was going to be delivery or pickup. I said pickup because I'm in town getting a pedicure and then I said no it will have to be delivery because I didn't have my card with me. The woman told me it would be delivered in approx 30 min. I said not a problem I'd be home by then. 30 minutes later no pizza. I called and Said I ordered 2 pizzas 30 minutes ago and they aren't here. He asked for my name, and said no pizza ordered by this name and he asked for my address and still nothing. I then explained to the manager I'd had to order with my daughters phone and that hit and my pizzas were going to her house but that the delivery man had a flat and another driver was on their way to get the pizza. I told him I wasn't accepting any cold pizza because his employee screwed up. We got into a heated debate and the manager kept saying it was my fault because I didn't give the lady another phone # and they don't keep names on file. I felt like she should have asked me what my phone number was when I told her I was only ordering from my daughters phone because I'd forgot mine at home and especially when I have her my name. How am I supposed to know Dominoes doesn't keep names on file. Sure enough that cold pizza was delivered to my house and I refused delivery and refused to pay for it. My phone # [protected].