Domino's Pizza
Reviews and Complaints

Went to pick up my 3 large pizzas and as I was paying for my order I was told that they were out of a few toppings and that they tried to call to let me know. First of all there was no missed call on my phone, so they flat out lied. When I asked them what toppings were they out of, I was told green peppers, onion, black olives and Philly steak. At first I thought he was kidding, but unfortunately they weren’t. They would not give me anything off the pizzas, so I left them there and stopped at Publix and made some delicious pizzas at home. Needless to say I or anyone from my family will NEVER get a pizza from Domino’s ever again. When I asked the manager what they were going to do with the pizzas, he said they were going to throw them away, so they’d rather throw them away then give me a discount. Terrible customer service.

I felt bad for my husband because he ordered a pizza and some cheesy twist breads. He waited for a long time, and he finally called them and was told that the delivery person just left the food on our back steps instead of calling to say we’re here and he ended up eating everything cold . It was a little bit disappointing to him.he paid by credit card so I guess they had their money already.☹️

Listen, I personally believe this is the best pizza for the price anywhere! The hand tossed crust has this beautiful buttery quality to it and is perfectly seasoned. I tell myself that I'm eating healthy whenever I order a thin crust pizza. I love the specialty chickens, especially the bacon and tomato. I love the variety of sauces I can choose from for my pizza and even though the topping quality is not as amazing at some boutique pizzerias, Domino's by far beats out the competition for price and convenience.

Dominos, Harrisville, UT 84404

Order 3 Pizza=All were wrong!

Deluxe with No pepperoni but added Ham...Came with Pepperoni

BBQ chicken pizza Added bacon...No bacon to be found

Hawaiian...For some reason this came with Jalapenos and 0 pineapple?

All crusts were soggy with sauce and could not pick up to eat. What is going on at this location?

Ordered carryout and discovered errors when I got home. 9pm and didn't want the hassle or reorder and wait.

Will not return.

I am writing to express my dissatisfaction with an order I placed on Friday, 14th February 2025. I ordered a Thin Crust Medium Tex Mex pizza, but unfortunately, the pizza was not up to the standards I expect from Domino’s.
Upon receiving the pizza, I noticed that it was cold and stale. The vegetables on the pizza were particularly disappointing, as they felt dry and lacked freshness. Instead of the usual soft, flavourful texture, they were crunchy and unappetizing, which made the entire pizza unpleasant to eat.
I kindly request a resolution for this issue, either in the form of a refund or a replacement order. I have been a loyal customer for some time, and I trust that you will take this matter seriously to ensure future orders meet the quality that Domino’s is known for.
Thank you for your attention to this matter. I look forward to your prompt response.

I am a pharmaceutical rep

I ordered a catering order in Richmond, IN to be delivered on 1/21. The bill was close to $1000 Store 2550

When delivered, it was missing 10 salads.
I asked the delivery driver and he told to call the store I called the store and was told they do not give credits only on the next meal
I ask to speak to the manager The mgr, Tim, was not in but he took the number. No returned call

On 8/15/24 @ 5PM I arrived at the Domino's store located in Columbia, MS, I attempted to order the "This week only, carry out only" $7.99 large 2 topping pizza. I was told that it had to be ordered online. I stated to them that the ad does not state that. I saw the TV commercial several times and at no time does the ad state that, even in the fine print. I suggested that they look at the ad. At that point a gentleman came up and identified himself as the general manager. He said, " that's the way it is". My reply was that they should say that the store is not a participating store and I left. Staff should be familiar with current ads or post that they don't participate in national ads.

I ordered one of the mix match meals the about a week or so ago and I had two of my pizzas completely wrong. Wrong toppings. Everything I call the manager. Very rude, very like unprofessional and then he calls back today a week later just to tell me that he can't do anything about my order or anything. Again, the dude is rude. He does not he does not listen to the customer at all. He is the worst manager I have ever talked to at a restaurant ever. He tells me that he can give me 50% off for my order for another order when he messed my order up if somebody could let me know something or take care of my order or something that would be great

Hi I ordered on line with three vege trio pizza and all I put no oregano on pizza so I threw in rubbish bin. But because there was no evidence they will and cannot remember who mad the pizza two days ago so thy will not refund my pizza or make new ones for free. The oregano neerly killed me I am alergic to this product and specifically asked to remove the oragano online. Please help I am not a rich man and think I should be compensated.

please email [protected]@gmail.com

My father called in an order for carryout on 03/22/2024 at probably around 7pm or 8pm. He used the coupon so his order was 1 large pepperoni pizza, 1 philly steak and cheese no mushrooms, 1 16 pc. parmesan bites, 1 8 pc cinnamon twist and 2 liter of coke and he added a 16 pc. Honey BBQ wings. He went to pick up the food in 20 minutes. Just like they had told him.. When he got there he ended up waiting an extra 20 minutes. So he waited a total of 40 minutes. Which he had no problem with considering the order. When he got the food it was made wrong. The philly cheese steak pizza had mushrroms on it and he highly allergic, and the Bbq wings were buffalo which he couldnt eat. So he fed the food to the dogs. He called back to the store because he didnt check it until he got home. It took him over an hour to get in touch with someone. Then he was yelled at on the phone and told the if he had placed his order right then it would be right. That he got what he ordered!This is ridiculous. How on earth do you expect to run a business with disrespectful employees like that.

I specifically requested garlic sauce instead of pizza sauce on my extra large pizza.

However, when the pizza arrived, it had pizza sauce instead of the requested garlic sauce.

It was around 11 pm the address was 11 fifth ave I have the satisfaction guarantee piece off the box I payed 20 on debit and 3 cash. The domino’s pizza store located at 300 elm st, st thomas, on n5r 1j7, canada

I got a pizza here a month and a half ago and it was just as dry as a bone. The bread was phenomenal but the pizza had been cooked prior it took them over an hour to get my order ready and when I tried to call him back that night over and over and over I could not get a hold of them about my pizza. Then last week I ordered from the other Domino's on the other side of town and they just didn't bring my order at all. They simply went back to the store and the next day my friend said they credited the card. I asked her tonight for a picture of it because I have put the complaints into Domino's their customer support team knows they simply don't get back to you other than to tell you did you contact the store and we'll look into your complaint and will be in touch and then they just never get in touch. I've never had anybody call me or ask me if I wanted my food replaced or that they're sorry they didn't bring food that night. I've never gotten a phone call at all and it's impossible to reach the stores by phone I had transportation you can bet I would drive down there but I don't and again it just tells you the wireless call or calling is not available and you cannot leave them a note online. It's too late for them to call and verify the address they should have done that that night but it's not too late for them to replace the food and not on the other Pizza either you know it's not fair to people and then Domino's won't even bother to address your complaint. I'm putting the cost of the food I got I'm not putting the cost that was on the credit card but my friend ordered because I don't have a picture of it yet

I called to order delivery from the New London, Ct. Domino's last night. The computer voice on your system was full of static. I told it my address was 19 Hawthorne Drive, Unit 160, New London, Ct.. Your system sent my order to Warren Street, where I got a call from your delivery driver telling me that he couldn't leave the food at my door without the lights on. He said "you gave the wrong address". No, I gave my address twice to your computer voice, "19 Hawthorne Drive, Unit 160". Your system changed it to Warren Street. So I won't be ordering from Domino's anymore, because you can't hire humans to take our orders, & instead you give us a computer generated voice full of static that sent my order to the wrong address ! This happened last night, February 4, 2024, at 10 pm or so.

I ordered a pizza to be delivered and when the product got here it was not the way that I ordered it and the lady that I tried to talk to that answered the phone at Domino's hung up on me and the manager tried to cover up for saying it must have been a mistake but it was not the lady was extremely rude and told me I could just come in and order in person instead of talking to me over the phone and then hung up before I could even place the order originally it took me four phone calls to order and then when it got here it wasn't what I ordered

I am writing to express my extreme dissatisfaction with the service I recently experienced at one of your Domino's stores.

I had a Domino's voucher that I used to place an order, and upon reaching the store to pick up my pizza, I was shockingly denied the order by the person at the counter who claimed to be the store manager. Despite explaining that I had a valid voucher and had placed the order, the manager insisted on not providing the order and was unreasonably argumentative.

This incident not only wasted my time but also left me frustrated and disappointed with the level of customer service I received. As a loyal Domino's customer, I expect a certain standard of service and courtesy, which, unfortunately, was severely lacking in this situation.

I kindly request that you investigate this matter and take appropriate action to ensure that such incidents do not happen in the future.

Order Id: c9098ce0-8d15-11ee-8a5a-4f1330472a40

I ordered a pizza at 6.30pm 20th October. It arrived at 8.30pm. I rang at least 5 times and was shocked by the attitude of the girls that answered the phone, the manager refused to speak to me. I have been a customer of the Erskine outlet and have never had a problem like this before. First of all they told me it had to be remade, they refused to give me a reason why. Then they told me it had been made and delivered twice, the girls I spoke to were rude and up until the last girl, I did not receive and apology. By 8.00pm I was really fed up and angry, my husband and I are in our early 80s and do not like eating late. The last girl I spoke to was very nice and apologetic. My pizza arrived at 8.30pm.

The delivery boy also said sorry. I was offered some garlic bread or a drink, which I refused. I always pay a tip and am horrified at the way I was treated.

Mrs Katie North.

Unit 4/ 21 Southmead Green Erskine. It takes three minutes for us to get to your outlet from our home, when we shop.

I've never had to complain before because the service has always been excellent; however, yesterday's ( 10/07/2023 ) pizza was not what I had ordered. We got like a BBQ sauce for a base, instead of marinara sauce as I had ordered (online, which was then delivered ). I paid $29.03, not including the tip I believe, and would like to get my money back, please. any reply would be appreciated.

Robert Wattez

7402 NE 133 rd Ave

#B

Vancouver, WA. 98682