DriveTime Automotive Group’s earns a 2.2-star rating from 306 reviews, showing that the majority of used car buyers are somewhat dissatisfied with purchasing experience.
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2012 dodge journey
2018 I purchased a 2012 dodge journey the price was $17, 000 when I left drive time the car was $28, 000+. Now it's 2020 two years later I have paid $13, 000+. I ask drive time to reconsider my contract I was told that drive time can't do that even tho I have made all my payments on time. $173 goes towards the principal and $64 goes towards the car weekly and I still owe $14, 000 they prey on people with bad credit. Not to mention the harassing phone calls/emails about payments even tho I pay on time. the better business bureau need to investigate drive time. Please sign me up no one deserves to be treated like this.
Finance charges
I wish to dispute how I am am charged
I have been charged interest on add on products like the warranty and gap Insurance, I was also dinged for a late payment last November and a mis reporting to credit agencies this February.
I have asked to make additional payment directly to principle and it simply has not been done in the way that I requested.
I fully understand that the loans are high risk, and do expect to pay a slightly higher interest rate due to my credit score, however I do not expect to be charged loan shark type interest.
Isn't there a federal maximum as to how much a person can be charged in finance charges?
[protected]@gmail.com
Champ program
The program does not give credit for rewards toward the lease 20 dollars every month that you pay.. It leased 2006 cars for double the amount on cars 10 years old.. Does not offer a upgrade like it states.. Its just bad loans and lease program.. Drivetime should be sued just like santander consumer usa is being sued.. Ally bank is the bank for drivetime and they now are also called brdigecrest and their service provider is silver rock they stop giving free oil changes which state in the contract for the life of the lease or loan i'm at the end of my lease and they have not said anything about the reward program.. I called a last year and was told they no longer have the lease program.. Why? And what about the people who you already have under a contract..
Credit reporting
After I purchased a drive time vehicle no more than 2 months later it starts to tear up. All the harassing phone calls minutes apart and them not reporting correct balances and payment history to credit agencies. My balance on paper would say some ridiculous amount and the amount I've paid down would never Match my credit report. Eventually after my 9th major repair I bought another vehicle and told them to come get their car.. Turns out that car was only worth 5000.00 and they charged me over 20 thousand and my insurance company doesn't wont to deal with them anymore especially if the vehicle is in an accident they would ask for a ridiculous amount to pay off .. That is my complaint this company hurts more people than they help the owners should be ashamed .
Sold me a lemon car
Hello my name is gevonna Williams I bought a 2104 Chevy Malibu from drive time salesperson is Joseph he knew what he was doing he sold me car two weeks later my check engine light come on i took it pep boys they fixed it then 3 days later it came back on again so they had to correct it month later I had get new brake pads and rotor on my car check engine...
Read full review of DriveTime Automotive Group2008 jeep compass
I got a 2008 jeep compass from them. Started having issues with it from start. They kept putting me off about helping fix the car. Gave me no help with the warranty I had on it saying the repairs were not covered with the warranty. I finally was able to get new tires put on, when the mechanic lifted the car up the whole sub framing was rusted out to include...
Read full review of DriveTime Automotive GroupWrongful repossession, they actually owe me money
Bridgecrest repossed my vehicle 24 days passed the due date. At the time of repossession I had paid 155.00 dollars in advance. So they actually owe me money. I wasnt informed of where to pick up my contents or who to contact. They violated state law. Not only was my rights violated but the vehicle was taken to drive time on memorial in tulsa, ok, and they have yet to return my contents. This organization is a scam who preys on those who've had credit issues in the past. The salesperson even told me drive time, "owns their own bank".
A car I purchased from them
I bought a Lexus from them and I felt like I was coerced into signing the documents along with not fully understanding the contracts. I know now that was a lesson to be learned but unfortunately it was to late. I struggled to make the payment for quite some time and finally it was repossessed, on my wedding day at that. Now they are suing me for an outrageous amount over and above what the car was worth. They have filed the suit. How can they do that when they already took the car and my payment made were way more than the value of the car?
2013 nissan juke
I purchase this vehicle in Nov 2019. 2 days afterwards, I started having problems ie noise from rear end of vehicle, not starting, hood latches broken, air filter never changed, I called Silverrock withinthe 3 days and due to holidays they never answered or returned my calls. I finally got into uch with them and they told me the garage er to carry the...
Read full review of DriveTime Automotive GroupVehicle
Alright seems like I am in the same boat as everyone else on here however I will be taking action soon I am currently working on getting a lawyer and I am planning on doing whatever I can I taking drive time down. They have scam myself among all of you and many others. If interested in joining let me know. This is the second vehicle they put me in the 1st one was deemed to dangerous to drive. Attached pictures of the 1st.
Read full review of DriveTime Automotive GroupCar sold to me through drivetime
It's a long story I went through two years of court dates had an arbitration just to lose they want $14, 000 for a car that's not even valued at 7 thousand not only have they put a garnishment against my wages but they've also repo the vehicle six months after the arbitration date they did illegal debt collection and now I'm being told there's nothing they can do to help me
Vehicle repairs and shoddy business practice
My husband purchased a 2009 Ford Flex at Drivetime. It ran for 8 months we thought with no problems. In October of 2019, we had to take it to the mechanic of course it was not one the Warranty company wanted us to take it too, but we were not driving the vehicle over 50 miles to where they wanted it nor were we having it towed since they were only going to reimburse us 75 dollars for over a 300 tow. Upon inspection the control module for the fan assembly quit working, that's understandable. But then the next thing found wrong is that the transmission was failing fluid was full but burnt. along with that the control arm boot was torn on the drivers side and the sway bar links on the passenger side needed replaced. That right there should of been dealt with immediately before selling the car. No codes came up when checking the transmission. After month we received car back. Not even a month have we had it we now have to take back for repairs for the same problem.
Over charging
Over charging me way to much 16,000 in interest when the car was only 16,000 to begin with told me that I was buying my car and then turn around and say that I am leasing the car which is not rite I am a hard working man because my credit wasn't that good doesn't mean that I have to pay so much in interest I feel like I'm being taking advantage of
Read full review of DriveTime Automotive GroupFaulty vehicle
I leased a Chevrolet Equinox in April of 2019. Since day one I've had nothing but issues. I purchased GAAP and drivetime care. Nothing is ever covered. The check engine light came on the very next day of me having the vehicle. I was assured that it was going to be fixed but it never did and now I keep getting it doesn't fall under warranty. I've had these issues since day one it should have fallen under the 30 day warranty. The same issue I'm having with that the vehical is the same one, I've had since the the next day of me taking it home.
Overpriced vehicles and high interest rates.
I purchased a vehicle in 2014 at Druvetime/Bridgecrest. It is now 2019 and I still owe practically the same purchase price. They are ripping off people.with less than perfect credit. The blue book price is not over $12000.00 for 2009. The blue book price is less than $3000.00. I am in debt for a vehicle that is 3 to 4 times of its market value. I have been payng for this car for over 5 years and still owe over $12000..
Please help us.
The gap they offered me and that I signed up for has not paid the total loss of my car.
I bought a car from DriveTime in 2016. I signed up for the gap insurance with Aeverex insurance which was recommended through DriveTime. I recently totaled my car a month ago. My insurance company paid their portion out 2 weeks ago. I recently received a letter from Aeverex stating they are only paying $800.00 out of the $4000.00 that I still owe. I have...
Read full review of DriveTime Automotive GroupMy car I purchased
I purchased a car through Drivetime and I been having alot of problems with my car. I found out the car sat for 3 months before purchasing, my tires are cracking, my transmission is acting up. Plus the company they financed me through keeps raising my interest rates up. I'm paying $462 a month for a 2013 chevy impala. I feel like I'm being ripped off. When I contact drivetime about the issues. They tell me I need to contact the warranty company and the warranty company just gives me a run around and wont help. Drivetime has one of there managers call me and I get swore at and treated horrible.
Ford taurus
They engaged in loan sharking type lending because even though the interest rate is low like 3-5% they charge 22% which is an extremely high interest rate. They bait desperate people into buying their cars by saying no one is denied and it is smart and genius buying from them. This is factually a lie because after 2 years and 3 months you owe more than the...
Read full review of DriveTime Automotive GroupDrivetime
Purchased a 2008 gmc envoy from drivetime in little rock arkansas.. I called and confirmed down payment and pricing of the truck and everything before hand. Well we arrived and test drove it and everything seemed fine until we got to dotting them i"s and crossing them t's.. Then magically the price went up almost twice the quoted price.. Long story short we...
Read full review of DriveTime Automotive GroupDrivetime car dealer selling rigged vehicles without proper inspections and wood in framing of the vehicle.
I have had this car for about a year now. However for the last 3 to 4 months I have not been able to use the vehicle because it isn't mobile. I found out that there is a piece of wood in the framing of the vehicle and that the compressor was propped it up on that piece of the frame. I reached out to dry time and they told me that they were not responsible...
Read full review of DriveTime Automotive GroupDriveTime Automotive Group Reviews 0
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About DriveTime Automotive Group
One of the things that sets DriveTime apart from other dealerships is its focus on helping customers with less than perfect credit. DriveTime understands that not everyone has a perfect credit score, and they work hard to provide financing options to those who may have been turned down by other dealerships.
DriveTime also offers a wide selection of vehicles to choose from, including cars, trucks, and SUVs. Each vehicle undergoes a rigorous inspection process to ensure that it meets DriveTime's high standards for quality and safety.
In addition to its impressive selection of vehicles, DriveTime also offers a range of services to make the car buying process as easy and stress-free as possible. These services include online pre-approval for financing, a 5-day return policy, and a 30-day limited warranty.
Overall, DriveTime is a reliable and trustworthy dealership that provides an excellent car buying experience to its customers. With its commitment to quality, affordability, and customer satisfaction, it's no wonder that DriveTime has become a popular choice for used car buyers across the country.
Overview of DriveTime Automotive Group complaint handling
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DriveTime Automotive Group Contacts
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DriveTime Automotive Group phone numbers+1 (888) 418-1212+1 (888) 418-1212Click up if you have successfully reached DriveTime Automotive Group by calling +1 (888) 418-1212 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (888) 418-1212 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (888) 418-1212 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (888) 418-1212 phone numberCustomer Service+1 (800) 813-5883+1 (800) 813-5883Click up if you have successfully reached DriveTime Automotive Group by calling +1 (800) 813-5883 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (800) 813-5883 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (800) 813-5883 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (800) 813-5883 phone numberLease Inquiries+1 (800) 460-0104+1 (800) 460-0104Click up if you have successfully reached DriveTime Automotive Group by calling +1 (800) 460-0104 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (800) 460-0104 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (800) 460-0104 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (800) 460-0104 phone numberGet Approved or Schedule a Visit+1 (888) 781-5649+1 (888) 781-5649Click up if you have successfully reached DriveTime Automotive Group by calling +1 (888) 781-5649 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (888) 781-5649 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (888) 781-5649 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (888) 781-5649 phone numberAeverex Warranty+1 (866) 387-3724+1 (866) 387-3724Click up if you have successfully reached DriveTime Automotive Group by calling +1 (866) 387-3724 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (866) 387-3724 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (866) 387-3724 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (866) 387-3724 phone numberDriveTime Warranty+1 (800) 967-8526+1 (800) 967-8526Click up if you have successfully reached DriveTime Automotive Group by calling +1 (800) 967-8526 phone number 0 0 users reported that they have successfully reached DriveTime Automotive Group by calling +1 (800) 967-8526 phone number Click down if you have unsuccessfully reached DriveTime Automotive Group by calling +1 (800) 967-8526 phone number 0 0 users reported that they have UNsuccessfully reached DriveTime Automotive Group by calling +1 (800) 967-8526 phone numberMake A Payment
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DriveTime Automotive Group emailscustomerservice@drivetime.com100%Confidence score: 100%Supportchristopher.lindstrom@drivetime.com94%Confidence score: 94%salesjeffrey.kormanik@drivetime.com93%Confidence score: 93%salesdaryl.peterson@drivetime.com92%Confidence score: 92%saleswiley.short@drivetime.com88%Confidence score: 88%kenneth.carter@drivetime.com87%Confidence score: 87%newvendorrequest@drivetime.com83%Confidence score: 83%supportreviews@drivetime.com79%Confidence score: 79%copyright@drivetime.com76%Confidence score: 76%Legal
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DriveTime Automotive Group address4020 E. Indian School Road, Phoenix, Texas, 85018, United States
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