Dunkin' Donuts
Reviews and Complaints

I have gone to dunkin donuts for 30 + years i always get the apple spice and lemon filled. went today and found out they have both been discontinued. very disappointed. These were my favorite ones. i hope you decide to bring them back. I was so looking forward to the new store opening in fairborn ohio. i would normally drive out of my way to get them. you have really disappointed me in this decision. will not be going to another location until those are brought back.

I am a recent graduate of the ServeSafe Training class. I attended all the Dunkin' Donuts that is in my community recently. Of all of them, they all failed the guideline for food safety. No one of them were wearing gloves, when I asked gloves to be worn when fixing my order I got attitude. I can tell you this I am never visiting another Dunkin' Donut franchise or shop again. I tell the workers and management need more training on customer services in the food industry.

If you need to reach out to me, my address is [protected]@gmail.com
I have no problem in giving my name. Sharon Thomas.

I was in the drive- thru, ordered my coffee, paid for my coffee and as the worker at the window is handing me my coffee I see another worker, behind her in then kitchen, picking her nose. In her nose, just picking away and talking while she's doing it. I told the worker in the window that the other worker was picking her nose and she just shrugged in response.
After SEEING this I didn't want to drink my coffee or start a confrontation.
I will NEVER patronize this location again.

Store #46 Location: 532 W. Lehigh Ave Phila Pa, 19133

I'm very disappointed in the management staff and so called Team leads running your branches. I go in the Hamden Store and twice I have witnessed the abuse the Manger gives her staff. The manager Lizs is terrible. She talks to her staff like they are beneath her. How can anyone respect her!

I'm so mad! I hate watching her treat the staff like they are crap. She called one a b[censor] the other day. I can't understand how she even keeps a staff. I'm sure if you went in to this location they would all confirm her terrible treatment.

Last sat stopped by drive thru to get frozen iced coffee was asked what size drink I responded what size is medium and what size large silence then was told it was a med and large I responded what was the oz of med and oz large once again silence then employee said 7000 ml and they were laughing so when I got to window and paid I told the employee I did not appreciate being laughed at then got a have a good ndsy in smarty way
Your employees need a customer service seminar and maybe they should know the oz of your drinks. This is not the 1st time I've had poor service at this location few months ago I went thru drive thru ordered small coffee and I wanted a donut with the yellow filling I did not think to say barvian when I got my order I opened it to eat donut and it was filled with white icing which I do not like so I went back thru drive and one of the employee started to argue with me for at least 5 minutes stating that was what I ordered I stated I did not I wanted yellow creme finally one of the other employee gave me the correct donut the location of this dunkin donut was located on Chestnut Ridge road Morgantown wv

I talked to the director of operations of the bwi Dunkin' Donuts he have a I don't care personally when we as customers are paying for good product and they give us cold food cold coffee and bad service

This a video of the employee that I had a problem with she is so rude this how they act and don't know how to talk to customers but we going to start giving star bucks a lot more business in till we see real change

Went to drive thru to get frozen coffee. Asked what size I asked what was the oz of the med and large was told they are med and large once again I asked what is the oz of each after a few moments wax told by person on headset 7000 ml was they were laughing.
I was not very happy at being laughed at. Your employees need more training on customer service. This is not the 1st complaint I've had with this stors. Few months back I went thru drive thru for coffee and I told them I wanted donut with yellowing pudding inside after I pd and was leaving I took donut out to take bite it had the white icing inside which I do not like want back thru drive told them I got the wrong donut one of the employees started to argue with me saying that is what I ordered
I did not I did not know at the time it was called barvian creme but I did say yellow pudding they continued to argue with me I finally got the correct donut by one of the other employee . I did not complain about this but now twice same store there is a problem.
The employees should know the ounces of the drinks they are selling and more training on customer service
The store was located on Chestnut Ridge road Morgantown wv

Thank you
Rose Mary Policicchio
516 Martin street
Morgantown wv 26505
[protected]

store #346332-case #[protected]
I bought 20 gift cards for $5 each and have mailed out to clients. I have about 4 clients who have already called me that there is no money on the cards. I stopped at the dunkin donut and they said there is nothing they can do because I have a receipt that shows the cards have been activated. The lady said, how are we to know that the client just did not pick up a card from the counter? Oh my! I told her, I have 2 cards that I have not mailed out, so are you saying I did the same thing? I don't know how to get this fixed? Any ideas who to contact. Store # 346332

I use to go to the main Dunkin' Donuts out side security in bwi every night these new people are so rude they act like they don't want to be there and take it out on us we now ether come with our coffee or wait till star bucks open and that ridiculous when that Dunkin' Donuts use to be our favorite spot when we work at night asked for a manager and they said we have no manager

I love my latte's but add in Bayonne nj has a rude server whom when asked for a latte, said I am getting a macchiato instead, I told her I did not want the macchiato and told her I never have a problem in any of the other dd in Bayonne. She said oh well I am not doing it like them she was doing it her way😡 I spent nine dollars for macchiatos that I did not want😡 and had to accept macchiatos cause she was never going to do what the customer wanted but what she felt like giving me😡 rude rude rude if she does not like her job she should not be there. Never going in that dd ever again😡

When I tried to order a coffee the lady there had tried telling me that I can't order it there in the size when I clearly order it at ever other Dunkin donuts I go to. Every time I go to this Dunkin' Donuts I have s problem with anything I try to order. I have never had any problems with Dunkin' Donuts until I started going here. There's always someone that works there having a bad attitude or is ignorant or snotty. She had a very bad attitude and was very ignorant about it.

I went by the store #348933 on 11th & Walnut street, right by the jefferson hospital to purchase a coffee and a donut. The Cashier, whose name is Pos P., had a very disgusting attitude. She was very rude, and unkind. I asked for a donut and she gave me what seemed to be the driest donut I've ever had. When i kindly expressed that the donut was no good and if she could replace it, She stated, "It's not my problem whether you like the donut or not." I then proceeded to ask for the manager, who did nothing to help make the situation better. I was very unhappy and displeased with my visit, I will never visit this place again!. I advise no one to go there because the employees are all rude and nasty towards their customers, the store is always dirty and their service is Slow!.

Sidney ny store # 351023 i am a long time custermer of dunkin donuts a few years ago opened one near my home i have been going ever since. Recentley i noticed my coffees tasting funny sometimes like parfume or skim milk instad of cream all sugared up things like that. Thinking it was just stupidly or hand lotion or mistakes. Than i started to notice only in the mornings cause i go there twice a day lol i made a few friendly workers who told me she has been poking fun about putting skim in my coffees instead of cream. Light bulb go off in my head she has been tainting my coffees !wow i cant believe it tainting my coffees ! So when i confronted her about returning she told boss i was constant complainer and now i cant go there any more. I contacted consumer relations said independently owned and owner is not contacting me what do u do ? Should i contact the health dept i was told by the friendly workers I'm not the only one she does stuff like this to i am a perks member i spend alot of money there.

I went this morning to the DD store #336444, I order a medium ice caramel macchiato and I also want to try the new brown sugar bacon chipotle, I place the order at 8:20 am, to the drive thru, the cashier gave me the croissant first and the she proceed to gave me the macchiato while she is shaking the cup, I said to her that she wasn't suppose to do that, she apologize and said that she will made another one, I assure her that it was nothing to worry, it was just a mistake, while she ask another member of the DD team to make a new macchiato, the person made an incorrect macchiato, I said this one it's wrong as well, the other team member start shouting that he won't do any more coffee because it was the cashier mistake to shake it, not his; at this time I being ask to pull over the front of the store, I agree and park in front of the store, ones again the provide a wrong coffee, I went inside the store at this point, the employee that was shouting before still have a very nasty attitude and saying that he is not going to do anything more because it will be the third coffee that it has to be made, I'm sorry but why I have to accept a wrong item that I already paid, I want the macchiato to be done as it shut be done at the beginning, a lady came to my help saying that it was the manager her name tag read Jennifer, I ask the name of the employee that at this point is talking to me in a very disrespectful way, he refuse but I get his mane as a Saul, it may be a wrong name. At this point I want my refund, I mentioned that I will contact corporate because the service provide was beyond bad, he shout, complain all that you want I don't care, in the face of the manager, I have never being treat it like that. DD lose a customer today, I will never go back there and I already talk to my friends about it. They need training and good manners to treat customers.

I live in Chicago, IL and A Dunkin donuts location on: 10w.Chicago Ave is where I usually attend for donuts and coffee. But the store clerks are always harassing black men and women. If we sit in the store a little too long, they complain but when white Caucasians and Mexican come in there, the treat them so professional and kind. They never speak to us or show compassion especially towards the homeless blacks. I'm seeking legal representation to sue your organization for not practicing state laws of Equal Rights towards all people regardless of color or class. Also, the pain and suffering and mental anguish of me getting angry and because of the way I was treated by your cashiers in this particular location.

On a recent stop at the Sloatsburg Travel Plaza on the NY Thruway, I decided to have a drink (Vanilla Chi) at the Dunkin Donuts. I checked the board for the cost and had my money ready as the girl was making the drink. The board cost was $2.59, when it was rung up, it was $3.19. When I said something, the girl told me that it was the price in the register and she couldn't do anything about the costs on the board.

This is false advertising. When I've ran into this previously at DD's or any kind of store, they always charged the stated cost. I wasn't going to make a big deal, since the girl didn't know or care...it was about 8:45 at night.

FYI you info, the info on my receipt was...217370 Fritza; Chk 1497; Feb 14'18; Storied: $NYDDSO1.

Barbara Plotkin; [protected]@hvc.rr.com

I am a nurse a BID Hospital in Plymouth. Every morning i buy a coffee from the Dunkin Donuts in the hospital. Ive been comming here for years its very convenient, but the last month or so my coffee has been made incorrectly more times than not and there are a bunch of my co-workers that are having this same issue. It is very aggravating and sad that now i have to go somewhere else in the morning to get my coffee. I only have this problem in the morning i know it can be really busy but no one else seems to have a problem getting the orders right. Also there is a new manager there and she is very unpleasant i really hope they bring Erica back ASAP!

Here we are at 7:08 in the morning and a week day and I ordered a Decaf coffee. The employee realizes, oh we're out of decaf.
Employee says do you want me to make a fresh pot for you. Really, they should be making it as soon as they realize it's gone.
After all this is a coffee shop! Than I go to fix my coffee and go to get a napkin and container is empty. Really! These are things that should be on a priority list of to do's to make sure everything is set and ready to go.
This is not very organized Dunkin Donuts.
They definitely had enough staff.

On several occasions in the past three months, today being the most recent (February 2, 2018) I use the app on my phone to order my iced coffees. I am at least 7 minutes away and every time I get to the window I have to sit and wait for my order to be made but what really pisses me off is my coffee is wrong! How in the world are they making my coffee wrong when they are looking at a receipt as to how I've asked for my ice coffee to be made? This Dunkin Donuts is located in North Reading, Mass at 293 Main St across from Dairy Queen.

Hello,

I recently visited one of your Restaurants (50 western ave, Lynn Ma) I left my wallet there on Sunday January 28th. I called later in the day and was told to call the following day to speak with the manger seeing as she leaves at 1pm everyday.

When I called the following day, the second the Manager answered the phone she was rude and didn't hide the fact that she was annoyed. She didn't check for the wallet she didn't ask anyone she just said "no we don't have it" then ended the call. Seeing as I only took my wallet out at dunkin Donuts I called today (2.1.18) to simply ask if it were possible for her to check the cameras. An employee answered the phone, I asked for the manager gave her the reason for my call. She put the phone down on the counter, Let the her manager know I was calling and why, and right away this manager started yelling "she keeps calling for her damn wallet I'm not looking for her wallet I don't have her wallet" the phone was left on the counter and your employee "manager" kept yelling and talking about me and then they went about their business without ever picking up the phone to help me in anyway. This was by far the worst experience I've had with Dunkin' Donuts. I do not understand why you have someone like this that has no respect for customers, working for your company. I did not expect an employee to be so rude and disrespectful.