eBay
Reviews and Complaints

Ok, listen to this with eBay was I bought some candy which is KitKat, of course I paid w/Paypal & since I didn't receive this Candy at all (February 03, 2020) Anyway I made a complaint to Paypal first the told me to go to eBay Resolutions I did that & informed the seller which I did & never heard anything from him at all. So eBay decides not to investigate this & closed the Resolution account & not returning my refund. & I now they comes with Lie stating that it was close really. So that means the sellers can get away with murder & the Buyer sucks ok then. I now don't have anything to do with Paypal or eBay I closed both accounts cause this is not a good way to do Business with anybody so I think they need to stop emailing me with that nonsense agreement I'm really not interested in that because you don't about anyone except yourselves & I took my business else & they will honor & fix the problem not like your Company will & not nothing & you have lost me & a lot others with your mistakes. So you think about that one

No transparency of fee breakdown. Poor Customer Service, exceptionally difficult to understand since all calls go to the Philippines or somewhere in Asia. Conducted numerous of phone calls, bounced back and forth between EBay and Paypal, no accountability, everyone expressed it's not their responsibility when it comes to Fees and no one is willing or capable of refunding a Cross Boarder Fee when clearly the item was advertised to be sold in the USA, shipped in the USA in Florida, and paid in US dollars!

It also turns out this buyer has an account and clearly states on the individual's profile: "Based in United States, jhosan-37 has been an eBay member since Oct 09, 2018." The following is a direct link to her profile:
https://www.ebay.com/usr/jhosan-37

This fee should not be the seller's responsibility. How in the world are sellers supposed to know whether the BUYER RESIDES - IN THE USA OR A FOREIGN COUNTY? Regardless of Fee Disclosure, this fee should be the BUYERS FEE.

If this policy is not revised, then the Seller should be INFORMED IN ADVANCE OF ANY and ALL POTENTIAL FOREIGN BUYERS who are NOT a USA resident at the time bids or offers are imitated which can make a huge difference in negotiating, especially when dealing with pricy items you are selling!

Additional Info - Direct Link of Items Sold - https://www.ebay.com/itm/392686737632?ViewItem=&item=392686737632

I can't find a way to ask questions and get answers

regarding my Thunderbird ad: I can't post that I'm paying for postage. Somehow Canada got in there (?).
There's a "C" in front of the price. Don't know what it is but all money is in U.S. dollars.
Yes they can return it at their expense and they have 14 days to decide.
Why is MY APPROVAL RATING at around 67%? It's always been 100%!
Please correct and advise. Thank you, Bob DeGrilla

AFTER THE SELL of my watch I was hit with a $307.00 charge for selling the watch (10%). Not only was I never notified in advance of this charge (buried and impossible to find) the watch was put in the wrong category. I have written your customer service and they have written me. If this situation is not resolved I will be forced to go to court here in Texas and sue you under the Texas Deceptive Trade Practices act and punitive damages. Please look in to this matter and contact in writing as to your conclusions.

S Siegel
Sugar Land Texas
[protected]@aol.com

Chat

Chat

vitg_68
20:20 PM
I want to close my account, because i couldn't complete my purchase several times, because (of how one of Ebay workers described) i needed a PayPal account, which was forced on me to create.
Jagruti
20:26 PM
Welcome to eBay Live Help, my name is Jagruti. I would be happy to help you today.
Jagruti
20:27 PM
Hello, vitg
Jagruti
20:28 PM
I will surely help you in closing this account. May I know you wish to close this account as do not wish to use PayPal for purchasing items?
Jagruti
20:29 PM
I'm worried about connection. Just to confirm, have you received my above messages?
vitg_68
20:29 PM
Yes, nor i have PayPal neither i want to Create any additional accounts.
Jagruti
20:29 PM
Okay
vitg_68
20:29 PM
If i succeeded in purchasing something without paypal, i should be able to continue doing so.
Jagruti
20:30 PM
For purchasing item PayPal is not mandatiry
vitg_68
20:30 PM
But my account is blocked because of that.
vitg_68
20:31 PM
I cannot purchase anything.
Jagruti
20:32 PM
You have buying limit. You can appeal for this and request for the high buying allowances
vitg_68
20:32 PM
I did not find any easy way of doing that
vitg_68
20:33 PM
Anfd i am not going to spend my time in trying to search it.
Jagruti
20:33 PM
I will transfer the chat to the relevant team and they will help you iwth this
Jagruti
20:33 PM
You need not have to anything
vitg_68
20:34 PM
I cannot understand a reason for that limit, and if Ebay does not want money, i will eventually still order what i need in other platform.
vitg_68
20:35 PM
I mean, this looks like a time waste. I dont want to waste time on things like trying to figure out why i cannot buy something, or chatting with customer support.
vitg_68
20:37 PM
Buying something online should be easy and fun. I dont want to create any Paypals or anything else. Furthermore, i have already succesfully ordered items on ebay previously.
Jagruti
20:37 PM
I understand these all things. To appeal for buying I would need to connect you to our dedicated team who looks into such cases. May I go ahead and connect you to them right away?
vitg_68
20:38 PM
I have already chatted with a team like this. They already told me, this is because i don't have Paypal account. Do you think, that this time will be some how different?
Jagruti
20:40 PM
I am not sure of this as we are the department who handles selling queries and for buying i would need to connect you to them
vitg_68
20:40 PM
Yes, selling i believe is a 'little' bit different.
Jagruti
20:40 PM
Please be connected, while I am transferring this chat to our relevant team.
vitg_68
20:41 PM
But as i told you, are you sure this redirect to other team will end up removing the limit?
Febe
20:43 PM
Welcome to eBay Live Help, my name is Feb. Please give me a moment to review what you have discussed with the previous representative.
Febe
20:43 PM
Hello Gedi.
vitg_68
20:44 PM
Hey there
Febe
20:45 PM
I understand you're requesting to close this account, is this correct?
vitg_68
20:45 PM
Yes.
Febe
20:46 PM
Let me assist you with your request.
vitg_68
20:46 PM
Ok.
vitg_68
20:47 PM
First of all, do i need your assistance in that, or can i somehow do it myself?
Febe
20:47 PM
Considering your request, your account has now been processed for closure.
vitg_68
20:47 PM
Good. What is going to happen with my pending item arrivals?
Febe
20:49 PM
You just wait for the item to be delivered with your estimated delivery date.
vitg_68
20:50 PM
Good. So the buying restriction is justifyable and cannot be removed without creating PayPal account?
Febe
20:52 PM
Having PayPal account is necessary.
Febe
20:52 PM
PayPal is generally the preferred payment method for most eBay buyers and sellers and most commonly used method for payment.
vitg_68
20:54 PM
So if this is necessary, how on earth i was able to complete my current purchase..? How is it necessary, if i was able to complete my purchase without it?
Febe
20:55 PM
It could then that you've used a PayPal account that is not linked to your eBay account.
vitg_68
20:56 PM
I have used my Mastercard...
Febe
20:57 PM
That's good to know then. Anyway, I have now processed your closure request.
Febe
20:57 PM
Thanks for using eBay Live Help. Have a pleasant evenning.
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A purchased item was not received. Ebay says "we show it delivered" so refused claim. I provided proof the item was not delivered to my address. I had the local police retrieve the item, based on the address I got from FedEx. According to the detectives the package was sent through a 3rd party and contained a $3 item and not the $520 item ordered. Ebay referred me to PayPal. I provided PP with pictures of the item that I obtained from the police. The pictures showed the shipping label had the delivery confirmation number supplied to me by the seller. It shows the package was addressed with a house address close to mine, too small a package to contain the order item and had a made up name. PP says nothing we can do "we show it as delivered". I've requested to talk to a PP fraud supervisor and I have waited 25 min. and 38 min. on two calls before being disconnected. Item was not purchased with a credit card so no recourse there. This experience is so contrary to what Ebay and PP advertise in their service guarantees. Obvious fraud that they don't want to address. Very disappointed and not willing to give up.

6Godwater Have to add to the last complaint as supplier asks for videos? Order number [protected]

This supplier is a big crook, they supplied me broken parts, 5 x lights and not one worked, they answer the dispute and then keep you hanging, even suggesting that we close the case and they will send new items, they then asked for photos, videos, how to upload a video (which I made) to them, no email, no YouTube, no nothing, they don't answer emails, nor SMS's, offer me 65%, for what sending me broken units? eBay says I am to post these items back to China for a 25€ credit, postage to China on registered mail is 48€ ? Who is right? eBay is not supporting the clients anymore...

I am 78 years old and just figured I got ripped off last summer when I purchased an Excalibur dehydrator from Bargain shack. I received a dehydrator but it would only reach 80 degree temperature, no booklet, one plastic liner was missing and the back cord was all taped with a clear sticky tape. I contacted the seller and they sent me a return shipping voucher. We returned it never to hear another word, we did not get another dehydrator nor a credit on my card. I went to the area to contact the seller and everything was gone, like we had never had a conversation.

I was going through papers and burning them yesterday and saw where I had kept my personal record. I know I cannot prove I returned the dehydrator but I want my complaint known. Well, yesterday I got angry all over again so I put in Bargain Shack reviews and there are reviews. I added mine and the guy writes back saying he is Brad Cook co-owner of Bargain Barn out of Ok. would I please delete my negative comment. He said he has never heard of another company called Bargain Barn, it was not them. I commented that two companies have the same business name? I left and took a nap, I am old you know. I came back to apologize if he was telling the truth and said if I were him I would check into who the other business was. I hit to send and the whole page left except for a white page with black writing saying I could not access this site. Is that called blocked? I am old, on a fixed income but this should not happen to anyone.

Placed order for 2 round tablecloths, 2 round lace tablecloths, 1 rectangle tablecloth, 1 rectangle lace tablecloth with one order. Three of the orders (round tablecloths, rectangle tablecloth and rectangle lace tablecloth) were delivered in estimated time frame. round lace ones were not - showed on follow up page that payment was pending. Everything was on one credit card! called ebay and they told to me to check to see if credit card was charged. It wasn't but they could not check to tell me why it didn't go through. If I had known that I was not getting this order, I would not have placed the other three orders. No more ebay for me. Vendor checked and didn't see my order, but I had received an email confirmation that order was placed.

The Ebay reps need better training on how to handle situations. I was told i could receive a partial refund by one and then the opposite by another. She was absolutely no help and now im taking a loss. Thanks Ebay. Will use Amazon from now on. nick.bolis is the scam artist seller that started this entire mess. I couldnt get a refund of a measley 19 dollars.

I sold a book via ebay. ebay informed me that the buyer completed the payment and they urged me to send the book right away. ı sent it and the buyer received the book and the postal service confirmed. BUT EBAY HASNOT PAID ME YET. It has been 1, 5 year. I contected them many times and everytime they made another fairytale. I tried to contact the buyer also but he never has answered my mails. so EBAY had a good partnership with a fraud and took my book for free.

I wanted a product for Christmas present. The item never came. Tracking revealed instead of FedEx, they used USPS. USPS tracking stated attempted delivery at 544am, no one around. Are you kidding me? I confronted the postman later that day and he didn't even have the product in his truck. It never left the post office. They just make up stuff and eBay believed them. Who is stupid enough to believe someone tried to deliver a package at 544am? They refused to refund money, seller stated it's your problem, not mine. We paid extra and has no product and eBay closed the case stating they attempted delivery so it's your problem.

buyer replaced burner on new jon-e handwarmer i sent him with a different one i called ebay several times and filed a claim, ebay awarded scam buyer total refund, and said they seen burner was replaced, ebay employee told me to file a police report and they would give me a full refund, i thought police
was to serve and protect, and not do job ebay should be doing, all i wanted was my 17-20.00 burner back ebay sure has opened a can of worms. also it would me great to talk to someone who could speak english.

I bought the download on 12/13 and worked many hours trying to download, image, and install the software to my MacBook, all of which did not work. The file was stated as corrupted all 3 times that I download the 5.8 GB file even after using the Archive Utility that the seller stated I need to use. I contacted the seller and he immediately gave me more instructions and then told me that I won't get my money back because it is not covered by the eBay Money Back Guarantee. Isn't scamming a customer a bad thing in the marketplace and shouldn't that be guarded against? Thankfully eBay removed the offending listing which I fell scam to, but I am still out my $5.17 in Canadian money, $3.93 US. I just want my money back because I was scammed with a defective product. Thank you.

Placed order and the screen to pick payment method never came up. You decided to put on my PayPal account which I did not authorize. I called your office immediately and contacted seller within 2 minutes of lacing order to inform them of incorrect payment method and I would re-order w proper payment method which I did. Today got message they are not cancelling so now I have 2 orders and will NOT pay for the PayPal bill since I did not choose that payment method. Takes a lot of nerve for you to pick how I pay. I don't believe I will ever use eBay again as this is not right

Hi I have had 5 different transactions taken from my visa debit card from segpay/HardistkoI have never heard of /Hardistko and would like to know how segpay/Hardistko obtained my visa debit card details?
1) $114.09 30th nov 2019
2)$114.09. 30th nov 2019
3)$30.43 30th nov 2019
4)$45.63 30th nov 2019
5)$76.18 1st dec 2019
These are the unexplained transactions from segway/Hardistko Please look into this ASAP I look forward to your response thank you cameron.
[protected]@hotmail.com

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order had been cancelled. I called to make sure I was not going to received it as I desperately needed the light for my kitchen, so I could order elsewhere. Was told I would not be receiving it since the order was cancelled. Two day later received an email saying it was shipped. Called again, said to refuse order. I did, but now Dec 6 and still no credit on my charge card.

hi, i send and E-MAIL to the seller, about this items, They delivere to diferent addres, and he said go to post oficee and find out, hey gime the adress, and was a chinese warehouse, people rud and nasty, i buy lot merchandaise, SELLER :HUANY6SHUSHU-8, i hope you resolve thes problem, i went to 4 diferent post oficee and dont have any idea, and the seller said i need find where the items is, they sender and not responsable for enything

Two weeks ago I bid on a 14" CECILIO CVA-400 Viola (Item # [protected]) (Order # [protected]) and the bid was accepted. Yesterday I received an email saying that the seller (iqvo3768) had cancelled my order. I am currently waiting for reimbursment. As a bidder, I was required to agree to purchase the instrument if my bid was accepted; I agreed. Is the seller (iqvo3768) not required to honor their offer to actually sell the product? This is fundementally wrong and the seller (iqvo3768) has not acted as a honest broker. If Ebay is allowing this seller to advertise products with no requirement to fulfill orders, how is this different from fraud? Not only did the seller cancel the order after I paid for the product but after two weeks he or she had not even attempted to send it to me. I would like to know if Ebay requires sellers to actually provide the products they advertise or are buyers at the mercy of sellers on Ebay? Is this how Ebay does businiess?

Christina Rull advertised on Ebay Samsung Galaxy S9 phone for $200 and said she got Samsung Galaxy S10 so she didn't need it anymore so she is selling it cheap. I bought it and she sent me a box filled with papers, but no phone. Ebay would not do anything as there was a delivery confirmation via USPS although it was just a box with papers. This person scammed me out of $200. Beware