eBay
Reviews and Complaints

There is NO accountability at ebay, the supervision team coaches employees to not transfer calls and penalizes employees who do, this can be confirmed a few different ways, the recorded calls between ebay and me you can hear this coaching, this can also be confirmed via current and former employee reviews left online. My phone records will confirm that since 7-27-21 ebay has called me 198 times totaling about 2000 minutes or 33 hours they've kept me on hold or transferring to other employees or hanging up. Since the fraudulent defect on 12-28-21 there are 20 calls with 5 hangups a supervisor named Jasmine telling me she isn't allowed to investigate and doesn't have access to information. These employees laugh, mock and lie about their customers and its intentional, it's not possible to be as bad as they are unless it's intentional. They are either the worst trained employees in the history of the world or its intentional. BTW multiple employees write about lack of training in their reviews. When you Google ebay customer service reviews, you'll see 1000s very similar to mine.

It's 4 am and I'm up pacing the floor again worry about how I'm going to pay my bills, it's been this way for 5 straight months. I shouldn't have to be afraid of bills but ebay customer support tells you they're not going to help you then they don't. I've been hung up on by ebay employees at minimum 5 times this week alone for absolutely no reason, they've hung up on me probably 20 times total over the 5 months of he'll they've dished out because you report to them their site is broke, every report makes them more vicious and abusive. They lie in writing and lie on telephone, this can absolutely be proven via their email chain and recorded calls.

invested a lot of money these last 20 yrs on product with intent of early retirement as a ebay seller but it's not what I expected, in fact I've never experienced so much stress and frustration, I honestly felt like I was going to have a heart attack on 2 separate occasions. Here's some of the examples of customer support I've received. My 1st call was 7-27-21 I'm a brand new seller on this date being unfamiliar with site I listed a 70 pound item through ebay scanner but shipping listed as 1 Oz, It got a instant bid so I called ebay, the call last 63 minutes and went unresolved, I literally had to cancel my 1st sale because they wouldn't advise, from there it's one failure after another.

Nobody can explain why I got less views using "promoted listings" I'm paying them for these promotions and NEVER sold one item, they won't explain, they just tell me take better pictures and use better key words, I ask how that has anything to do with views and more than once they've hung up on me. I KNOW my pictures are good but I take their advice 😨 and use the photo generator that takes away background, it's literally so broke its leaving my items in fragments, it took a month to even get it actually looked at, they then told me don't use their photo editor as my pictures are very good anyway SMH next up is the scanner on their app listing my items in wrong category, keep in mind I only sold on ebay for 5 months, 3 of those months I have been reporting scanner and even hand entered UPC codes listing my vinyl records as CD, this is a huge problem but it's still unresolved and they're not going to fix it, they're now telling me to click the "not applicable" button when this happens, I inquire regarding this being a violation and they hang up or transfer me. I have NEVER received resolution when calling ebay about their broke site, they take notes and tell me I'm calling about something else, it's like the twilight zone.

I've come to conclusion that it has to be intentional because it's not possible for employees to have so little knowledge of their own companies website. They can't find my cutoff times which we all have to enter when we choose our handling & shipping times. My 1st call in late July they couldn't find the "buyer description" and shipping weights. They don't report or fix issues, they hang up and lie to me.

My detailed seller ratings are all 5 star except 1 buyer gave me a 4 on communication. My reviews are very detailed highlighting my accuracy, handling time and protective packaging, my reviews are impressive even to me. As I mentioned I'm only 5 months selling on ebay and I've pulled all listings, I'm afraid of customer service. My cutoff time is listed as 3pm est my post office closes at 4pm. I had a payment come in on 12-28-21 at 405 pm the package was scanned in at post office at 840 am 12-29-21 it was delivered at 205pm on 12-31-21 that's less than 70 hours from time of payment till delivery and they've given me a DEFECT for "late upload" and they REFUSED to remove calling me UNQUALIFIED. This is 2nd defect they've hit me with for late uploads that aren't late and they either are the worst trained employees in the world or they intentionally say they can't see my cutoff time, multiple reps on phone calls when I ask them to read the listing and confirm the cutoff time, they all say "0" or "00" I say "0" isn't a time and they hang up on me. What in the world is going on? I'm a TOP RATED SELLER PLUS but terrified to list, if they can take my performance discounts away with these fraudulent defects how am I going to trust them if a situation arises with a buyer?

They told me I can't leave negative feedback for the 7 people who bid on my auctions then didn't pay, they claim "sellers can't leave negative feedback because we want our buyers to remain confident"? I ask them wouldn't buyers feel confident buying from a TOP RATED SELLER like me and they hang up.

I had a chat with EBay over a week ago, then received a message to return the Bible by Jan4.2022 HOWEVER I have repeatedly tried to access the return Details only to get the reply Technical issue Try again later. I have been trying over the last week each day at least once with the same in RED reply. How can I be expected to do a return with No return Label or information WHERE to RETURN Frustrated to say the least I order a lot from you and have not had this issue before! Dianne DiFabio [protected]@gmail.com The order number was [protected] and the item number [protected]

During Christmas holiday I made multiple offers on ebay products. Several purchases were made without issue. Payments for purchases were then rejected by ebay. I contacted customer support and they assured me the issue would be resolved in 24 hour. When it was not resolved, I contacted them a second and third time after successive 24 hour periods and was told the same thing. Shortly after the third telephone conversation with ebay customer service, I received a permanent account suspension for reasons unknown. There was no violation to their online policy and no tangible explanation given for the action they took. Apparently the have some algorithm that determines your guilt or innocence without explanation. At the very least ebay should warrant (per their policy) the purchases that I made in good faith. I've been told I am on my own for purchases made because my account is suspended.

I was looking on eBay for a VHS entitled "Secret Central: Have You Heard?" (2004) which is $20.00 for 1 VHS but, unfortunately, the listing has ended. I am going to find the person who bought the VHS and yank it away from him so that it will be mine again (I own the screener copy). Get rid of the other listings of the other VHS videos (including The Secret of NIMH and A Troll in Central Park) that are on eBay and redo the listing of the only VHS video just to make it available again.

I purchased a Microsoft Software from eBay seller fb54321. The seller advertised his or her item as brand new, and CDs.
When I received the package, it wasn't as advertised, no Cds! I entered the Product Key after logging into my Microsoft Account, I get a message that reads, Product Key already been used! The seller took so long to ship the package, and I message the seller, he/she admitted to having a busy work schedule. Therefore I requestedy refund around two days later.

eBay then created a fake tracking on my account, showing shipped. I asked the seller in a message have package been shipped, the seller replied the package (had not been shipped), and that's when I realized eBay is doing fraudulent activity! eBay had the audacity to close the order, without refunding my money! eBay is just as guilty as the seller's for fraudulent activity!

After I get my refund, I will be done with eBay for good! And eBay don't provide a customer care number for eBay Buyers, simply because eBay is doing fraudulent activity along with the seller's! When a Buyer wants their refund before an order ships, that's exactly what eBay should do! And not create a fake tracking! Bump the time limit of giving sellers time to ship their used up junk to Buyer's! I'm so frustrated! And now I have to spend more money purchasing a good Microsoft Software.

I ordered a pool filter from the following, i communicated with the vendor on ebay many times and was assured i would receive it, it never arrived, that was in September, now the ebay vendor is gone, kept my $55 and never shipped my filter, contacted ebay numerous time without a resolution, the following is the purchase information...

ORDER NUMBER
[protected]
SOLD BY
heabarth29user ID, click for member's profile
ORDER TOTAL US $58.85

View order detailsPleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
([protected])
Estimated delivery Fri, Sep 10

I purchased a cb radio from ebay that has an echo board that is completely bad. While doing business with ebay, I noticed some products I purchased and consequently sent back were in disastrous condition yet ebay doesn't concern itself with that problem. I know ebay has a return policy but what if during the pandemic I didn't check the product I purchased for about six months, then I'm stuck with a cb magnum radio that didn't deserve to be sold to anybody cause the echo board is bad and the seller knew it was bad. Just say no to doing business with Ebay. Buy on Amazon or any other selling company's website but not ebay.
Secondly, I was the highest bidder on a second cb radio that I tried to purchase. When the clock ticked down the last second I was the highest bidder, yet ebay gave the radio which is outlawed in the US from selling.

11/30 i received a note from ebay that my account was suspended. a week later i have a not it is suspended indefiinitely.
i have purchased two spall items and had positive remarks. placed an item for sale 11/16 - 3 weeks later... suspended for good!

i tried to contact to understand what happened, they just say i "endanger community" without any details and drop chat... what in the world...

if my account was compromised, i have credit card on file - and now i am getting fraudulent charges on my card. this people now put me at risk without giving any explanation. the wort service i ever signed up for.

I ordered a very expensive John Deere hood from the company on eBay called MODIFY - PARTS. Once I received the hood there was clearly poor quality. I reach out to them where they were willing to refund me $80.00 to a PayPal account, I requested it be placed back onto the card that I purchased it with. But since that day they have blown me off. Shipped to Ford Crosby.
I am tired of being treated like a chump. They refuse to comply with me anymore. The last communication was at the end of Nov. of 2021.
I feel like I was scammed...I paid over $400.00 for a pile of garbage.

Hi,

I tried to place an order but I get the message that my account is temporarily locked. It says my account may have been compromised, it was not and I have changed my password just in case and updated my details as they suggest. It offers a link to get help but this link says "Sorry, we are currently experiencing difficulties." This is the message I have been getting for 5 days now! There is no other option to get help or support.

Nowhere on their site is there any option to call, email or anything else to get support. The only option above doesn't work!

Best Regards
Joffrey

I've tried to purchase 7 times on the same item by using Ebay credit and even though I have a $500.00 dollar credit line. The purchase will not go through. On several occasions you wouldn't accept my password. So, I changed my password still not accepted. By the way all of the documents you send to me are in Chinese. by the way then you wouldn't accept my email address. Thanks very much. your stupidity astounds me.
Paul M Douglas [protected]@gmail.com
[protected]

Fits [protected] Ford Explorer 2 Door Models Rear Window Back Glass Heated

EBay 0*[protected]-CA Nov 19th $64.18
A valve was purchased on Nov 19th, have nothing from the seller or a part.Want my money back.
The next contact will be my card company.

David Brown
600 S CR 700 East
Parkercity, In 47368

1. Listed brand new Burberry scarf with description from Burberry saying it was cashmere. New with tags = $400.
2. Buyer purchased and paid $210.00 then immediately cancelled sale three minutes later.
3. ebay funds on HOLD until I provide proof of shipping and tracking, but I did not yet mail since buyer wanted to cancel.
4. ebay wants my credit card # to refund buyer, only I did not receive funds. Reported problem to Customer Service, who phoned me.
5. Explained issue to buyer, who asked me to phone him (in messages) I did. He says ship anyway. I did.
6. Buyer received scarf and immediately asked for Return "not as described, " which was not true, but I told him to return it. He did.
7. I tried to Refund buyer, but link to add Credit Card on ebay did not load. I use Safari on a iMac Pro. Also did not work on my iphone8. Made multiple attempts, then reported issue to ebay by phone and via online Report Problem. Had an ebay Customer Service Rep phone me on Nov. 26. On hold for 15 minutes while Rep tried to get a hold of Account Services. Explained issue and Acct. person they would issue Refund without taking my Credit Card info. Received email to that affect.
8. Received email from ebay on Nov. 28 that my account was suspended.

NONE of the issues were willful acts of negligence or bad faith on my part.
I have saved every message and email. Check your Customer Service Calls and notes.

Every way that I have found to place an ad (I'm new to this) has you first put up a one line description. Next you are taken to a page where the prompts are meant to help you better describe your item. Problem is, however, that there i no way to exit this and go onto to whatever would be next. I have gotten by this a couple of times but I have no idea how.

I have spent countless hours trying to get past this blockage. I have spent forever on their chat option but never got any meaningful help. It is clear, however, that those people have not recently tried to put up a listing. The last time I tried I absolutely got my point across including where the blockage was. That got me the answer "we can not help you."

I'm a seller on eBay. Buyer started a refund and claimed they received a empty box with no product. I asked the buyer if they could send me a picture of the box and also asked if the box was open at all. A week goes by and no response from buyer. I then filed a dispute against the buyer because clearly something is very fishy. In my entire life I never received a empty box so I took this claim as very suspicious and this is why I opened a dispute. eBay still decided to refund the buyer even though the buyer never responded to my messages and eBay sided with me Not only did I lose money but I lost my product as well!

Here's the case outcome

eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours for this information to be updated in your Seller Dashboard.

Case summary
Outcome
You were not found at fault.

I was not found at fault but eBay decided to refund a buyer who I'm pretty sure was a scammer Makes zero sense all!

How do I know this was 95 percent a scammer . This buyer started a return and claimed they had a empty box with no product so I reached out to the buyer for proof with a picture of the box and I asked was the box open at all. They never responded and eBay still refunded this buyer.

Moral of the story eBay takes zero accountability and most of the time doesn't even investigate claims seriously!

eBay scams sellers leading them to believe they will protect them from Canadian Scammers and all international people who commit fraud against its sellers they are liars! Do not sell with EBay unless you want to be taken advantage of in EVERY way possible! I was a customer and sellers for 20 years they are ridiculous Pathetic liars and cheaters!

Never had a problem with Ebay until now. Purchased Roku TV Nov 8th, 2021 from Ebay seller 'rosapaulino_56' yet to received product or return email from contact listed on Ebay sellers. Today Nov 24th, 2021 was delivery date, I requested refund and still no return email from Ebay seller or Ebay since Nov 8th, 2021 even though I have emailed? I do not understand what's going on here but this has never happened prior to this order. Ebay has always been available until now. The Ebay seller 'rosapaulino_56' has vanished and Ebay seems to not have answers?

I ordered Pyrantel dewormer for CATS on Nov 22, 2021 and received Pyrantel Pamoate for HUMANS on Nov. 24, 2021. WHY CAN'T I CALL OR EMAIL EBAY?

EMAIL CONFIRMATION
Pyrantel Pamoate Suspension 16 oz ( Pint) Dog Cat Wormer FREE SHIPPING
Money Back Guarantee
Item price: $25.99
Order number: [protected]
Item ID: [protected]
Seller: thefittercritter (4664)

EBAY is holding $172.50 of my money and won't give it to me unless I divulge personal and confidential financial information. I have been using EBAY for 20 years and have never been required to provide that information.

Suspicious, not reliable, not enough photos on ads, hide game flaws and blocked anyone from messaging: This seller Leekee_games, I messaged it for the aesthetic condition of a certain game insets and never got a response courtesy. I was eager on buying but I was suspicious, I wanted a reply from it. After I decided to buy anyway then I found that I was blocked from buying by the seller.
Its feedback is not for a trustworthy seller, beware before buying from it.