eBay
Reviews and Complaints

I purchased a consumable product from which I became ill. I informed the vendor who refused to pay the return shipping. EBay policy on this is:

*If there's a problem with an item, the seller is responsible for paying return shipping costs. (copied & pasted from the eBay website)

The "seller" refused.
I informed the "seller" of eBay's [supposed] policy that, as stated above, he was to pay the shipping (directly quoted from eBay). No reply.
I then emailed eBay, informing them that the "seller" would not issue the REQUIRED return shipping label and I received this email back:

Mar. 31:
Seller offered partial refund
Comments
*Normally only sealed and re-sellable items are returned

Because of this email I threw the [opened] product away
EBay then decided to disregard the "seller"s refusal to pay the return shipping, and their final decision was that I could receive a refund when the seller received the product back.
I called eBay and was turned down from all possible angles when I requested for them to live-up to their obviously phony
"eBay's 100% money-back guarantee"
1) If something is wrong w/the product, return shipping is paid by seller
2) Seller refused to pay return shipping
3) eBay refused to give a refund

I have purchased a mobile phone from eBay and when it arrived it was not working! I could not even turn it on! I immediately contacted the seller and asked for a replacement and he said ok. So, several weeks passed and nothing arrived, so I contacted the seller again and asked about my phone. He claimed that I have already received it and called me a liar! What? The I contacted eBay customer care and my bank. I hope I'll get my money back. Better stay away from eBay! The site itself is fine, but it is full of dishonest sellers!

As a favor to all past and present e-buyers, do not purchase
From e-bay. I was a large buyer of their goods thru various sellers
And only experienced few problems despite a huge amount of
Spending on e-bay!. The last seller I dealt with on e-bay was
So awful and harassed me with hostility over a refund i
Deserved!. Amazon sellers have been shipping their
Orders thru amazon. Amazon has no responsibility if an item
Is damaged or needs to be returned!.
Customer service as e-bay is complaining to yourself!
E-bay customer service is totally out-sourced to
Foreign countries!. Why bother employing citizens
From the usa?. E-bay has chosen to"cheap out" and
Hire only foreign countries for nearly aspect that
Relates to e-bay questions, problems or anything
Involving their purchases from buyers or sellers
Experiencing problems with their items!
Try and contact e-bay!
No way!. E-bay wants their customers but totally
Avoids any contact with their own company!
I was cheated from a refund!
I should thank this seller, since I have no desire
To buy on e-bay.!
Use amazon instead!

I have been buying and selling on eBay for many years and I have 100% perfect feedback. I ordered 3 things from 3 different sellers and none of them ever arrived! I've tried to contact them many times but received no response, so then I asked eBay customer support for help. They said that there was nothing the could do and that I have to manage with it on my own! Absolutely terrible and unprofessional customer service! This is the worst customer experience of any kind that I have ever had to deal with. I feel like I have been stolen from and there is nothing I can do about it.

Good evening sir/madam,
i am from rajahmundry (andhra pradesh) i have purchased tandoor aluminum cooker from ebay from my ebay id [protected]@gmail.Com or mobile id [protected].

I have taken by paying cod.

Due to damage i have contact ebay customer care they told me send the party from which product came.

I have send that product by courier to invoice address by paying courier charges of rs.375/-

up to today i have not received the claim of rs.375/- as i paid for courier.

I am attaching all snap shots of ebay which comited to me by emails.

Ebay know how to chet customers.

Today i taked with team manager by i have not received proper reply.

Plz i request to see my attachments and take serious action on ebay india.

After 5 years of buying on Ebay I'm done with this website. I've been hearing terrible stories about eBay and never thought that would happen to me. My last experience was horrible and I had some problems with a very dishonest and rude seller. I purchased some stuff and things I received were horrible and looked nothing like pictures, so I sent everything bank and ended up losing money. Then I left a negative feedback, but the seller contacted customer service and they removed my review! Contacted customer care myself and they protected that thieve! What a joke! I loved eBay and now I feel betrayed. I'm out of here!

I ordered a tablet from eBay, but then I changed my mind and decided to cancel my order. I contacted the seller and asked him my money back. I was told that there will be no refunds, since tablet was already shipped. Absolutely ridiculous lies! I made an order and less that 30 minutes I contacted the seller. Then I asked eBay customer service for help and they refused to do anything! They said that seller was right and I had to think twice before I made an order. These thieves are working together! It is so complicated to cancel the order, worst shopping site ever!

eBay customer service is absolutely worthless and unprofessional. Companies can make claims against customers. And eBay doesn't care when their members have problems and need help. They never respond, they do absolutely nothing to help! They care only about profits they get on each transaction. There is no chance you ever get your money back, so please avoid this website. I ordered some items and never received anything, when I contacted eBay and asked them for help, they did nothing. I was told to hire a lawyer. Very funny! I'll never order anything from their site again! That was the most horrible online shopping experience ever!

Ebay resolution process does not give information on how a determination was made. I ordered a men's dress shirt size 17.5 neck and regular fit.Seller does not offer refunds. Ebay protection plan claims to cover when the item received does not match item description. Item received was a 17.5L, no indication of type of fit. No further description was provided. The trim appeared to be a slim fit. I provided ebay with sizing charts from from Neiman Marcus, Brooks Brothers (both national retailers), Calvin Klien and a generally published mens shirt size chart. All charts for a regular fit were 5-7 inches larger in the waist than the shirt received.

Ebay ruled the shirt delivered was as described and would do nothing. I said regular should mean as is generally used in the clothing industry. I asked what ebay's definition of regular was and was told there was none. I asked if the body of the shirt was 12 inches would this still be considered to meet item delivered was as described and I was told yes.

Ebay indicated I was barred from leaving a seller rating or a notice about how the "Regular" description of the seller is different from the charts used by reputable national retailers and clothing manufactures, so other buyers would know . Other buyers could then specifically ask the rest of the sizing information.

The seller had over 30, 000 ratings with not a single rating below 5 star. No one bats 1000 in 30, 000 at bats, no one. Clearly the rating system, or exclusion thereof, is flawed.

I want ebay to establish clear standards relating to descriptions or apply generally accepted industry standards when determining the validity of disputes. Further, since the disputes under the ebay guarantee if won/granted gets paid out of ebay's bank account, a nonemployee of ebay should decide the appeals. I request to post the sizing difference on feedback of the seller.

I recently I sold a mint LG G2x T-Mobile smartphone on eBay in which the buyer claimed random shutdown and boot problem eBay to exercise their “Buyer Guarantee” clause. Directing the buyer to return the phone at sells expense, despite no return on the sale.

The return phone was not T-Mobile as sold nor did it have the digital records recorded by T-Mobile, instead it was Videotron (a Canadian phone company). The phone now hard boots in French language and is Canadian Videotron software.

When appealing the unilateral decision made by eBay to accept the return and debit the seller’s account the appeal was denied based on the following reasons: “The Buyer Did Not Admit to Changing the Phone or Software”. EBay customer appeals department claimed statement outweighs the buyer and T-Mobile’s paper and electronic records of the phone.

I was told dismay that a representative from eBay could honestly make this type of argument, ridiculous and blatantly biased.
I’ve been a seller on eBay since 2005, 1245 transactions (700+ sales), 100% positive feedback, and two years considered a power seller. The buyer has 5 transactions.

eBay’s “Buyers Guarantee ” policy has become buyers and unfair to the sellers and it’s time for sellers to take note.
I’ve been an avid supporter and user of eBay since 2005, considered a power seller with 100% positive feedback. Recently (marking the sale as no return, knowing there’s a problem selling phone).

Guys, be very careful if you purchase from Electronicsfrom2006. I have found this store on eBay and bought one item from them. 10 days later I got the email, where this seller confirmed 10 purchases. I immediately checked my account and found the unauthorized charge of $900. I emailed the seller and said to return money back, because I haven’t authorized it. But he of course ignored my message. I want to spread this information.

Ebay really doesn't care about the consumers or the sellers. Once they get your money they are done.They guarantee money back but it is actually a lie! Once you gave them money you'll never getting it back. I made and order and never received it. I contacted eBay customer care and was told that I just have to wait another few days. Few days passed and still nothing! They also scam you on shipping and handling charges. These people say they have free shipping, but be prepared because they will charge you tax on the postage portion. eBay is a complete scam! I have been charged tax on several transactions that should never have been taxed on the postage part of the purchase. Horrible website, I'm really disappointed.

Don't use eBay, they will never protect or help you. I bought a cute dolly dress from a seller on eBay but instead of that I received a used bra! I was so extremely disgusted when I opened the package and saw that thing! What's wrong with this site? I cannot even leave a bad review! I contacted eBay customer support and explained the situation, but they closed the case just because they can! They said that it is not their problem. Oh my god, I receive someone's used lingerie! That is so disgusting. Ebay will never help you and they are protecting those scammer sellers. All you can do is report someone. I want my money back!

I make some cool handmade stuff and decided to sell them on eBay. According to their rules, I was able to sell unlimited amount of items for free. I posted many products in one time and did not use any of their payment services. Well, several weeks later I decided to remove all the posts because I did not sell anything. Later my card was charged and I realized that eBay took $25 from me. And since then they charge my card every month! I have not used eBay for months! I even tried to contact them and asked for a refund, but they ignore me! Stay away from this site and don’t try to sell anything! Sellers have no protection against fraud.

I purchased two dresses from a seller on eBay. The delivery price was almost the same as the price of the clothes. The shipping was actually very expensive, but I really liked the dresses, so I decided to make an order. I ordered back in November and wanted to wear one dress on Christmas and the other one on New Year’s Eve. But I never received my order and heard nothing from eBay! Who runs a company like that? I contacted customer support, but heard only excuses. I doubt that all the good comments about them are from real customers.

On January 14, 2016 I reached out to Anthony Saldutti (Tony) AKA wagoneertony through the ebay forum with the following statement: "We will gladly leave you positive feedback for this item but only once we see that we have received positve feedback from you the satisfied customer. Thanks, Isaac" And this is how Tony responded: That's the [censored]tiest thing I have heard. I paid, done. I did my job. I'm going to report you to eBay for this hostage situation. That's a real scmbag move. 1.the buyer pays, 2. The seller gives positive review for payment sends item, 3. Buyer gets item and gives positive review if happy. You haven't finished 2. The coin came packaged like [censored]. You even threw the trash in the envelope. Go fck yourself. We never throw trash in any packaged items. Tony is exaggerating "packing material" for trash. Tony is the owner of: Saldutti Car Corner 2092 Big Rd, Gilbertsville, PA19525

Several weeks ago I got kicked off EBay! I was just selling guitars and that's all. A person ordered a guitar and I shipped it by boat. Few weeks later I received a negative review. I gave buyer a tracking number and he said I never shipped the guitar. When he finally got the guitar he removed the review. I received a message from him with apologies and he said the guitar was lovely. I shipped another guitar to Europe and the buyer told that it was damaged. It was impossible, because it came from a reputable company and was never used. EBay deleted my account and I was never able to contact them. They did not gave me any chances to explain anything! Very disappointed.

I purchased a Network CCTV 4 camera security System. It never worked properly. I bought it on Ebay. The company had a return policy. I emailed the company to return the item. I received an email from someone who said there was a "newer version" coming on the market soon, and they asked me if I would be willing to wait a couple of weeks for it. They further stated that i could keep the old system as it was no good to them. I stupidly agreed. The "new" system never did show up. They lied to me and fooled me into waiting a few extra weeks, because had I of not agreed to it, I was still within the 45 day claim period of PayPal. They deceived me into waiting so I would be out of the 45 day "window" to file a claim.

I had bid on ebay for videocon led tv and ebay sent me confirmation mail on my mail that I had won the bid and after some time I received a call from the seller he sent me the bank account name to transfer the money but before making transaction I asked ebay by making call on ebay customer care about money transfer method in auction because for this item there is no any option to transfer money (buy now or pay now option) ebay told me that u can directly transfer the money in seller account they are verified and trusted seller. After confirmation from ebay I transfer money rs. 30000 to the seller account on 22 dec 2015, but after transaction the seller not pic my call and not reply me since 10 days. After that I complaint in ebay regarding the seller behavior but ebay told me that he cant do any thing in this case. Now pls tell me the way to solve my case. Mob. [protected] (rajesh kumar)