eBay
Reviews and Complaints

A family member purchased a used iPhone from a seller on eBay. Now, eBay states on the website that they do not sell stolen goods, and do not allow sellers to list stolen goods for sale. You expect everything you buy to therefore be the rightful property of the seller. The phone we were sent we quickly discovered had been reported stolen from the rightful owner. The sim card had been left in the phone, and the rightful owner was contacted by text- the individual that the phone was registered to and who had purchased a phone contact which was still in effect. He believed a neighbor had stolen his phone, and had reported it to the police. By checking the serial number, we confirmed that the number he gave us was a match.
We told the seller that the phone was being returned due to the fact that it was stolen. His response? "Well, duh". Again, eBay does not allow stolen goods to be sold, however, that is what the seller himself admitted to.
The phone was returned at our expense, and we sent the necessary information regarding the shipment to the true owner as well in order to help him get his phone back.
We asked eBay for a refund of the shipment costs. Their response? Nothing. Clearly eBay's own CEO doesn't care that sellers are ignoring his request not to list stolen goods and that customers are unwilling accomplices to criminal activity.
Won't be shopping on eBay ever again. Disgraceful.

I ordered the Brand New Nokia Lumia 822 from US via global eBay .

I wish to state that there has been three major differences between the expected and the actual item condition .

Firstly, when I opened the box, I got the mobile, the back side was laden with the somewhat dirty finger prints .As the mobile is black in color, these finger prints became quite visible .

Secondly, the SIM slot was already bearing the Verizon micro SIM card .

Thirdly, the battery of the cell phone should have been present separately in envelope, but in this case it was already present in the cell phone cover .

Owing to these facts, it appears that the phone has already been used and proper care has not been used while repackaging the phone and re-selling it as Brand "New" .

Last but not least, the cell phone cover should have got the external wrap packing cover too, bit in this case it has just got the box .

I raised the claim for the item refund / replacement as eBay policy says “If you are not 100% satisfied with your purchase on eBay, eBay will ensure that you receive a replacement or a full refund within 20 days”.

I got the call from them, and they said the item is in retailer box and hence the claim has been denied .

I got the mail from them which says :
"Action : Buyer did not provide Proof of "Item not as described" - Claim Denied"

I don't understand as what proofs are required from my side, as I have already given them the mobile snaps .

Here are the details of the order and as well as eBay claim raised :

Claim ID: 398098
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: i2cworld_inc3
Date claim opened: 31-01-2014

Please suggest .

After trying to post an ad on Ebayclassifieds.com, it was quickly deleted. I email the company asking for an explanation as to why the ad was removed and some little ### by the name of Neil said that my company was an affiliate marketing company and that my ads are not welcome on the site. I will upload the conversation as an attachment.

Here is the ad I tried to place, you tell me if the ad gives the impression that the company is somehow a referral marketing company as [censored] Neil claims... This little computer nerd, Neil, should get a clue and stop being jealous of others success.

{{Company: IndieGreenLiving
Pay: Commission, unless doing hourly paying tasting demos.
Position: B2B Salesperson

With huge continued industry growth anticipated, we want to add extraordinary talent to our sales team. If you are go-getter, sales and goal oriented, self-motivator and are a customer service oriented gal or guy… we encourage you to apply by emailing your resume along with cover letter.

-JOB QUALIFICATIONS-
-2 years sales experience
-Focused and well organized
-Customer service oriented
-Strong desire to win and hit goals
-Excellent interpersonal skills
-Dedication to succeed with an up and coming company
-Self motivated - this is sales, if you don't push yourself… no one will

-JOB REQUIREMENTS-
Our Sales Consultants are directly responsible for the selling of our product line by developing new accounts with Wholesalers, Liquor Stores, Grocery Stores, Convenience Stores, Tobacco & Smoke shops & other Retail Locations.
-Professional behavior is of paramount importance
-Develop relationships & sales with new accounts
-Serve as a point of contact for our customers and retail inquiries and issues
-Utilize email and or telephone to submit new orders
-Product awareness through industry self initiated research and company offered training if and where available
-Maintain accurate, up to date records of customers, accounts and sales
-Increase our sales volume for existing customers via in-store tastings to promote product awareness and generate sales
-BE YOURSELF
-EDUCATE THE PUBLIC ON OUR PRODUCT
-SELL!

Email resume & cover letters with “Sales Consultant in (the city in which your applying for)"}}

I purchased an item on ebay for $1, 375 in Dec of 2013. I did not agree with the description of item so I opened a case to get a refund. The seller & I talked back & forth and the seller decided to give me a partial refund of $375.
I agreed on that and proceeded to the next step and learned later that my next step was incorrect and now they (Ebay) cannot make the seller honor their (seller) offer.
On the emails from seller to me, Ebay has buttons to respond, end case, proceed, etc.
Well, after I responded and agreed to the refund, all I saw was a button to end case... it did say (pop up window) .. only select this if you and seller have worked out the issue, or something to that effect. I did hesitate for a moment, but thought yes, she offered, I wrote back I accepted and thanks for working with me, etc. Days, weeks later, no refund. After going back and forth, seller said they talked with Ebay and that Ebay said that since I closed the case "before" getting my rebate, that she didn't have to pay me.. so of course, she now says she will not pay, even tho that is what she offered me.
Ebay says they cannot not dispute the case since it was I who closed case.. I told them they have my permission to override my choice (since it really was an accident that the wrong button was selected) ... they said no. Money had already been given to seller they cannot make her uphold her offer, apologetic but said no.
I am very disappointed in Ebay's Buyer's Protection ... obviously there was no protection for me and was told nothing further I can do, it was up to the honesty/integrity of the seller to follow through.Is there another step I can take... does anyone know? This has been very frustrating and makes me distrust Ebay commitment to it's customers.Any ideas on where to go fro here?

I received a message from eBay stating possible action would be taken against me
due to the a number of refunds I had received for purchases..

The items in question were purchased based on false/incorrect description on eBay
by the seller. I clearly identified the problem in my complaints when requesting an adjustment, yet I received the notice!
Rather than warning the buyer, eBay fails to take action regarding the sellers false/incorrect descriptions?
Items in question:
Ø New Black Men's FashionTungsten Steel Text Wrist Watch Watches Sinobi Gift-Item # [protected] - [NOT MADE OF TUNGSTEN]

Ø AntiShock Cork HandleWalking Hiking Pole Trekking Hiking Stick 135 cm-Item # [protected] - [NO AntiShock FEATURES]

Purchased a $12 item that was never delivered via my Visa Debit Card which paypal was responcible for a guarantee against loss!
When I never got the item, They claimed I would have to register as a member to paypal in order to receive a refund after my purchase.
This information was never disclosed before my purchase, as I would have never purchased the item under those conditions!
This was a deliberate bait and switch operation and is also known as mis-advertisement in the industry. The reason I would not register is that it gives them full access to my bank accounts and retail is about to have 25, 000 layoff from the retail trade. An employee would have access to withdraw my funds from my bank upon his notice of layoff.. Because I won't do that, they refuse to refund my money lost! which was never a condition of purchase! This is forced registration for refunds! I can provide exact copy of their PM demanding such conditions!

Ebay is a bunch of money sucking droids from us and other countries that kicked me off ebay today, I have over a 92% positive rating with them and they kicked me off indefinitely because they had 4 people say my item was not as described by only 4 customers the only warning was over a month ago they said to get my items as described up in ratings so I did that and they said this mourning that because I had 4 complaints on items as described I can no longer sell on ebay and when ever a customer had a problem it was resolved with satisfaction from buyer and me so if you thonk you can sell on ebay without paying extra for a ebay store like my friends have cause they pay extra for a ebay store they don't need to bow down to ebay so they don't get kicked off ebay is the worst for sellers +

I've learned that there's one thing you can count on Ebay for, and that's to drop the ball. Their “buyer protection” is worthless, and that lesson has cost me $416.00. Ebay is protecting a dishonest seller. They have closed a claim case, with the knowledge that proper delivery protocol was not followed, and that the item has been returned to the seller. The seller, tray1119ted, has both the item I paid for, and my $416.00. Ebay's advice is for me to file an interstate small claims suit if I want my money back-ridiculous. Ebay closed the case without even tracking the item, but when pressed acknowledged that it has been returned to the seller. On top of that, I can't even leave honest feedback to warn other buyers-Ebay blocked it since they decided the case in his favor, allowing him to keep both the item and the money with no consequences whatsoever. I have been run around in circles for weeks between Ebay and Paypal. Emails are ignored, and if you do get someone on the phone, they just make an excise to call back, then never follow through. Hard to believe I'm out $416.00 while Ebay knows the seller has the item, and my money. Do yourself a favor an stick with reputable sites like Amazon.

I have ordered an OMRON BP652 7 Series Wrist Blood Pressure Monitor from Yallstore on September 17, 2013. I have paid the full price of the product + shipping charges (totalling $68.89) in advance to Yallstore. I have not received the product to date. I have trusted this company because it is featured on ebay, but obviously this is an unprofessional and untrustworthy company that I have been unfortunate to deal with. I have wasted a great amount of time and money and in the end I have nothing, they won't send me the product and they won't return my money.

I bought a 32GB TF card in ebay from a Scammer seller and paid C$11-. Her details are:
eBay ID: qhgypchyh
Name: 玉红 黄
Tel: [protected]
Email: [protected]@163.com
Country: Zhejiang, Pujiang, China
She sent to me a card which cannot read/write/format. I sent to seller several messages, but she never reply because she already got my money.
Also It took a long time to have the card arrived. When found the problem, it's already over ebay's resolve time limit.
Though that is not much money, but I want this Bad eBay Scammer to be known to all potential buyers, so less buyer Scam by this guy. Again, this SELLER is a SCAMMER who sell Bad/Damaged items to SCAM buyers for quick money. DO NOT buy from this eBay seller/Scammer:
eBay ID: qhgypchyh
Name: 玉红 黄
Tel: [protected]
Email: [protected]@163.com
Country: Zhejiang, Pujiang, China

ask ebay seller to cancel they refused also contacted bbb heres a letter from the president of ebay they don't even care about customer service

Hello James,

Thank you for the opportunity to address your BBB complaint today. I can only imagine your frustration with your seller who was unwilling to cancel the transaction. It sounds like you had changed your mind and no longer wanted the item and they went ahead and sent it to you anyways. I would be more than happy to take a look into this to see if anything can be done.

I would like to start by welcoming you to the site. I found that you just opened your account in April and you already have 5 feedback. It looks like you are quick to pay and that is a trait our sellers like to see in their buyers. Judging by the items you have purchased so far it looks like you are a Spongebob fan and movie buff. I am sure the Spongebob calendar will be fun to look at throughout the year.

It is unfortunate to hear that you changed your mind about the Escape From New York dvd causing you to experience this trouble with your seller. I was able to review your account and I see where you paid the seller but then emailed the seller letting them know that you changed your mind. Once you purchase an item you need to follow through unless the seller is willing to work with you. Unless the seller offers a full money back guarantee we cannot force them to cancel a transaction and accept a return of the item for a full refund. I see the listing says no returns or exchanges but the item is covered by eBay Buyer Protection. If you had received the item and it was not as described we would have been able to help, however, we do not cover buyer's remorse. I will include a link below where you can go to learn more about our buyer protection programs.

eBay Buyer Protection: http://pages.ebay.com/help/policies/buyer-protection.html

As you are a newer buyer and may not be familiar with the bidding and buying process, I am going to include some helpful links for you to review.

All about buying: http://pages.ebay.com/help/buy/allaboutbuying.html

Different ways of buying: http://pages.ebay.com/help/buy/formats.html

Resolving buying problems: http://pages.ebay.com/help/buy/protecting.html

Any time you have questions please feel free to refer to our help pages or contact our customer support. You can do this by clicking the Customer Support link at the top of most pages (you may be asked to sign in). On the Find an answer tab, choose from the Self-service tools or Popular questions, or search for a problem by keyword or topic. On the Contact eBay tab, find your topic in the menu. We'll show you a quick way you might be able to resolve the issue yourself. We'll also show you the best way to contact us and when we're available. Email, chat, and phone call options may be available in some circumstances.

While I understand this may not be the response you were hoping for James, I hope you can understand why we cannot force the seller to cancel the transaction or take the item back. At this point you have a few options; you can keep and enjoy it, gift it to someone, or resell it. I hope you find the above links helpful and I would encourage you to make sure you really want an item before purchasing it. I would like to wish you better success with your future transactions and thank you for using eBay.

Regards,

Beatrice Simmons
eBay's Office Of The President

ebay india online
Lava Iris 405 Mobile Phone ([protected])
PaisaPay ID [protected] Order Date:27/06/13
Claim ID: 238005
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: lavastore2013
Date claim opened: 03-07-2013
Lava Iris 405 Mobile Phone ([protected])
PaisaPay ID [protected]

My ebayID: bhatwalamanish
Phone - [protected]

I bought mobile handset LAVA Iris 405 from ebay india online.and i got damage mobile handset from ebay, and ebay claim adjuster call back me of my complaint about this resolve matter and the claim adjuster lady commit me they provide refund amount to me in my bank account of Rs. 5, 555 plus same amount of ebay coupon of my return shipment courier charges what i cash pay to courier. so i will done everything to same as we have talk on phone. and after they got my return shipment the same claim adjuster lady call back me at 15/07/2013 and she promise me i got my amount Rs.5, 555 same as we have talk on phone last time while settlement for this claim. and they issue my cash paid here to courier charges bill amount Rs.310 via ebay coupon in my registered email address. there after they will only refund me amount of Rs.4, 999 instead of they promise me for pay Rs.5, 555 while our claim settlement and not only that i still not reached coupon of amount Rs.310 for my courier charges paid. i have record all the telephonic conversion of ebay this claim settlement call back from them. so ebay trying to very poor and dirty trick with their valuable customer like this. i hope i got some help. thanks i sent email to ebay with all the call recording of their promise while settlement call back to me. but there is not proper reply or they not forward my call to same claim adjuster who talk with me for this resolution, i request them lot but all that useless.

I received this email from PayPal regarding a purchase I made on eBay...
This entire email is bogus...
Beware of [protected]@aol.com
[protected]@paypal.com
Jun 1 (5 days ago)

to me
Jun 1, 2013 19:26:44 PDT
Transaction ID: 8JB48983EG4299425
You sent a payment of 82.45 USD to [protected]@aol.com

We've asked the seller to ship.

Thanks for using PayPal. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.

Seller
[protected]@aol.com Note to seller
You haven't included a note.
Shipping address - confirmed
XXXXXXXXXXXXXXXXXXX
XXXXXXXXXX
XXXXXXXXXXXX-XXXXX

XXXXXXXXXXXX
Shipping details
The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount
NEW IN BOX TEMPTU AIRBRUSH MAKEUP SYSTEM WITH FREE HIGHLIGHTER
Item# [protected] $69.50 USD 1 $69.50 USD

Shipping and handling $12.95 USD
Insurance - not offered ----
Total $82.45 USD
Payment $82.45 USD

Payment sent to [protected]@aol.com

No item was ever shipped and this payment was never on my PayPal account page.
But the strange thing about this email was that I really did attempt to pay for this item on eBay but was not able to because PayPal locked my account 3 days prior to receiving this email. And the eBay sellers name was different than the seller I was purchasing from.
Please beware of all your purchases that happen through eBay & PayPal.
Thank you.

SUNWEBZONE IS THE WORSE SELLER ON EBAY. I PLACED AN ORDER OF $50 WITH THESE PATHETIC COMPANY. NOT ONLY DID THEY LIE ABOUT SHIPPING MY ITEMS BUT ALSO REFUSED TO REFUND ME. AFTER A WHILE THESE ###S STOPPED COMMUNICATING TOO.

I placed an order with them three months back. The seller kept on delaying me on the pretext of problem with shipping. I gave him extra time for delivery but the package never arrived, .Now the seller is not communicating or refunding my money.

I have decided I will sue this company.

Thanks
Priyanka

This ebay seller tlc_international sells fake watches.
We are chinese replica watch wholesaler and we supply the watches to them. Now they try to run away with over 10, 000usd they owed us. So we have to expose them to the public.

Tlc group
27 old gloucester street
London
London
Wc1n 3ax
United kingdom
These are the address they used to receive watches from us.

[protected]@hotmail.co. Uk
[protected]@theloungecorp.com
These are the emails they used to communicate with us.

Ee911281261cn
http://ems.com.cn/mailtracking/e_you_jian_cha_xun.html
[protected]
www.dhl.com
These are the two latest shipment from us to them.

They bought the replica watches with complete watch box and paperworks from us. And we print the serial numbers and forged official invoices for them as well so that they could sell the watches as original on ebay.
Recently they seemed to find another supplier and tried to deny the debt they owed us by saying quality not good etc.

Ebay buyers be aware of the scam seller tlc_international

Firstly, I should say ebay hong kong is sooooo bad. I'm an eaby seller. They just automatically locked my account just because my partner logged into my account in china without any notice and something like deadline. They just said, we find you log into this account in china, so you have to change your register address back to china. Btw I was registered in usa many years ago.

I call ebay australia, they said they cant help me to do it, because ebay hong kong locked my account.
Then, I sent an email to ebay hongkong nearly 5 days ago, still no response. As they have already locked my account, I cant do anything on ebay, that is a big loss on me.

I tried to call ebay hong kong, they just said :' ohhh I cant help you, this problem is related to our technic department and they dont have a telephone number? What is this? Uhhh?

Is this reasonable to think that ebay has a bloody strong internal competition? Like they are crazy to maximize their profit?

And they damaged sellers' interest! Ridiculous!

Dont buy anything from hongkong. They are so bad.

I purchased item #[protected] on 01/31?2013 and promptly paid for the item through PayPal. Two weeks later after trying to contact the seller 4 times the item had still not arrived, so I filed a complaint with ebay. I was told to wait another 7 days to hear from the seller, which never happened, so I then escalated the case and waited. This a.m. I got an email from ebay telling me that the case had been resolved and that I would not be getting a refund. No explanation as to why, nothing at all, just case closed and I'm out $165. Additionally, I have since discovered that this same seller then proceeded to list this same item a second time, sell it a second time, and stiff that buyer as well, just as he did me. And then ebay buyer protection does exactly nothing about it. Ebay buyer protection is totally worthless and obviously as big a scam as this bogus listing was.

Be aware on making purchases from luvmydiamond aka Burgin Rarities! They're a non-performing seller whom violated Ebays policy and even though I've mentioned this to eBay, I hardly doubt they're going to take actions against them. According to Ebay, a seller who states in their listing that they accept returns but refuses to do so after the item(s) been purchased even if the return meets their stated requirement, is considered prohibited behavior under the policy. I tried to return an item I purchased from that seller and they totally dishonored the return. Under their return policy, it stated there was a 14 day money back guarantee and on the listing, the seller represented there was a money back guarantee and returns were accepted no matter the reason. When I received the item from the seller, it was misdescribed. I notified the seller that I wanted to return the item for a refund by message through eBay the very same day I received the item and requested from them a return address but the seller refused to give me that information and accept the return. The fraudulent seller said I wasn't entitled to a refund because I did a chargeback with paypal and my card company but I had only opened a dispute with Paypal at that current moment. I had to report the sellers actions, they didn't even try to resolve the issue with me. Tho I must add there was no such provisions listed under their return policy or on the listing that one couldn't open a dispute, do a chargeback with their card company or take out any actions against them. Nowhere on the listing or under the return policy did it state returns would not be accepted if one did such actions. There was no such provisions under their return policy or listing that specified such a thing other than to notify them, return the item in 14 days, have it confirmed by email and that provision fell under domestic only. Other provisions that were stated: the item could not be altered or the return would not be accepted and for international buyers, returns would only be accepted if the item was misdescribed. I returned the item unaltered and I'm not an international buyer. The seller had no grounds to refuse the return and hold my money hostage. Not to mention how the item was misdescribed if I haven't already. Since I decided to split the payments up and not pay for the item using a single transaction, I wasnt covered under eBays protection policy and the same goes for Paypal except for the most current transaction that was made. One of the transactions was covered and Paypal ruled in my favor and issued me a refund. Paypal told me I had to return the item to the seller before I could be refunded and that is what I did. I waited and waited for the seller to refund me but they never did. I had to contact Paypal about it and a representative called the seller and asked them if they could issue me a refund for the remaining transactions cause it was known that the seller had the item in their possession. The seller then made a falsified claim that the diamond ring was missing from inside the box. The fraudulent seller has implied I'm a thief. luvmydiamond has committed fraud against me and victimized me. I have lost over 1, 500 from the fraud they've committed. Dealing with that seller has been a nightmare and I thought I'd warn others about them because I wouldn't want for anyone else to experience what I've experienced in doing business with them. No telling who else they've victimized with their fraudulent selling practices. The public needs to be made aware of the fraudulent seller and to be careful if you consider doing business with them. In my opinion, the seller in question, should have their account suspended for violating Ebays policy, shouldn't be trusted for false misrepresentaion and for engaging in fraudulent selling practices. Criminal actions need to be taken against the frauduent seller. If a polygraph test were presented the seller would fail hands down and I would pass because I am the victim and been truthful with everything I've stated. The sellers communication was extremely poor, item wasn't as described, item wasn't shipped out in the time frame they listed and I most def was unsatisfied with that seller. The seller was unable to turn an unsatisfied buyer into a satisfied one and chose to committ fraud on top of that. I know next time not to wait so long to leave feedback or make split payments on purchasing an item on eBay because there is no protection for the buyer. As that one saying goes "You live & you learn".

We were selling over 1, 000 items a month on Ebay. Earned top seller, power seller status, customers loved our items too much that other sellers purchased our items just to give us negative feedback. Ebay was notified by phone and messaging of the deceitful buyer, but Ebay failed to comply with their own trade policies. Ebay failed to protect the seller from the competitor, as a result, the our account was down graded to below standard overnight with selling restrictions. Individuals can not sell on Ebay, due to the big retail companies selling on Ebay. Ebay protects the large retailers by placing restrictions on individuals (holding payments, issuing refunds when the seller has a no return policy) forcing them to not trade on Ebay. Ebay discriminates against the average persons right to sell . You can't get a straight answer if you call customer support. You are lucky if you get a English speaking customer service person. Ebay has taken for granted the sellers are what makes Ebay work, without sellers, there would not be an Ebay. Ebay does not care, because they have the big retailers paying big bucks to keep individuals from trading and competing. Ebay knows the average individual does not have the monetary backing to file a legal complaint against them, so they just continue breaking the fair trade act. The SEC should open a investigation into Ebays activities.

EBAY held back my funds for 7 days after sale even though the buyer received my item 2 days prior. They claim you need to make 25 sales before you get your money right away or otherwise it can take up to 21 days to release your funds. Then it takes 2-3 business days for the transfer of fund from pay-pal to your bank account. Like I said I’ve sold in the past and this never happened to me so why now? I have sold many items on EBAY the past few years and never had this problem. Even if you beg and plead with EBAY they will not help you. I will never in my life sell anything ever again on EBAY due to this ridiculous policy. I have a perfect score of 100% with EBAY and they still screwed me over. I highly recommend finding another way to sell your items. When you go to the resolution center on EBAY they say once you ship the item and ad a tracking number you will receive your money in 24 hrs. This is a lie and in my case it will take 9 days to finally get my money so what they claim on their own website and what they say is a lie.