After having multiple conversations with customer service and several email exchanges it became clear that I was not receiving the proper service concerning buyer abuse and feedback removal. Even though I pointed out several times the buyer in question([protected]) tried to purchase the product under a false name and jumbled address, and unfairly blamed the seller for damaged item which was out of my control, shipping carrier issue. NOTE: Buyer was given an option of returning the product for refund or insurance claim. It became clear that the buyer's intent was to manipulate the seller into sending a refund without returning the product(antique) or maligning the seller's reputation with a negative review as a consequence. Under seller protections, which I have been a professional seller for many years and paying for, my reputation and brand name is not being protected by ebay. I suggest highly that you read all email exchanges between the parties and phone conversations, especially an exchange where I asked for a supervisor and was given a surrogate. This is not customer service of past inquires that was professional and well trained. Jeff Comulada
Desired outcome: Removal of feedback.
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You need to take a firm stance. Keep pushing for a resolution by demanding to speak with higher-ups until you get someone who can actually help. Document every interaction meticulously and don’t back down until eBay upholds their seller protections. If they don’t, consider exploring other platforms where your business and reputation will be better protected. Your time and effort deserve proper support and respect.