eBay review: Customer service & escalations and appeals team 1

After having multiple conversations with customer service and several email exchanges it became clear that I was not receiving the proper service concerning buyer abuse and feedback removal. Even though I pointed out several times the buyer in question([protected]) tried to purchase the product under a false name and jumbled address, and unfairly blamed the seller for damaged item which was out of my control, shipping carrier issue. NOTE: Buyer was given an option of returning the product for refund or insurance claim. It became clear that the buyer's intent was to manipulate the seller into sending a refund without returning the product(antique) or maligning the seller's reputation with a negative review as a consequence. Under seller protections, which I have been a professional seller for many years and paying for, my reputation and brand name is not being protected by ebay. I suggest highly that you read all email exchanges between the parties and phone conversations, especially an exchange where I asked for a supervisor and was given a surrogate. This is not customer service of past inquires that was professional and well trained. Jeff Comulada