eBay
Reviews and Complaints

This sneaky website has pissed me off and I'm done with it for a while... or maybe forever. And thank god there're so many alternatives so I don't have to worry much.
I ordered two dresses and got them in wrong sizes and colors. Had nothing to do but to return them. However, the website refused to consider my request without explanation. This is insane! What am to do now? the dresses are going in the garbage

I recently made a large order purchase that was supposed to arrived within four to five business days. I waited two weeks and still nothing. I called customer service and spoke with Cary Quattrocchi in the Texas call center. She assured me that my shipment should be arriving any day now.

Another week passed, and I was very close to requesting a refund. It finally came, and the order was all wrong. Half of my order was missing or was incorrect. I called back and spoke with Cary Quattrocchi again. She told me that the order was correct. I argued with her for several minutes before she finally told me to take a photo and email it to her. She didn’t believe me!

I waited over three weeks to get my order, it finally came in wrong, and the customer service called me a liar! She wasn’t listening to me at all. I asked her to read my order list off to me. She said that a photo of my order and a description of the missing or wrong items was sufficient. I told her that I wanted to hear what she had listed on under my order number.

She told me that she wasn’t looking at my order because she didn’t have the order number. She never even asked for it. I assumed she had looked it up through my phone number or something. I gave her the order number, which I had to repeat three times. The incompetence is staggering, really! I can’t believe anyone is paying her for this job. Cary Quattrocchi needs to be doing some kind of job where she doesn’t interact with people.

After I gave her the order number three times, she reluctantly brought up the list containing my order. My package had not come with a packing slip, which was very strange. She began reading off the items I had ordered, and everything was as it should have been. I told her that was correct, and she gave me an exasperated sigh. She said, “If your order is correct on the statement, then it should be correct when you received it.”

I replied that it should be, but it is not. I asked her to take notes of all the wrong and missing items. She insisted again that I send photographic evidence. I told her that I would do this, but I wanted her to take the notes first. I really need the things that I ordered. So, I want the replacement order to ship out as soon as possible. She said that she was not authorized to do that unless I wanted to pay for my order all over again. She needed the photo first.

Cary Quattrocchi insisted that I reorder and repay. She said that I would receive the proper refund once the photo is received. So, I did what she asked. I replaced the order and paid for the second time. I emailed her the photo of the shipped items with my own descriptions. Guess what? I received my correct order, but I never received my refund. I’ve tried getting in touch with Cary Quattrocchi again, but I can’t seem to get hold of her. This was an awful experience. I can’t believe I had to pay twice for things I did not order. The whole ordeal took over a month.

I ordered a book from the seller harlyley34. He promised the book to be delivered within 2 weeks. It's been a month and still there's no book. After 2 promised weeks I started sending him emails with questions, but he never replied. I think it's a scammer stolen my money. And due to the website policy, I can't open a dispute for 2 months. This is too much. Who knows where the seller can be now. I will never know it. Disappointing...

I recently initiated a return for a defective item. Ebay closed the return while I was still testing the item to keep from returning the item. I asked ebay to reopen a valid return within the seller's return policy after I realized the problem with the item could not be overcome. Ebay would not do anything and told me to contact the seller myself. This is just poor customer service. They gave me no reason why they could not reopen a valid return.

As far as many people know you should be very very careful with them. I want to say the same. Just imagine if any trouble with your order or a seller happens, be sure they will never help. Their support is useless, so you can't rely on them whatsoever. If something happens you'll be the one who will care for a refund. So always carefully choose where you buy from.

I have ordered many items on eBay. Each time there was something wrong. The way items looked didn't match their description on the website. This store is for those who don't know what honesty is, who exchange lies to money. Naive customers' money. Every time I was hoping that my next order would be special and I wouldn't face any trouble, but they always failed.

Why do ebay have to fix something that is not broken ? Recently the listings have changed and you now have to click to see how long is left before item finishes. The system before was perfectly good, in fact better...A few weeks back we had to click on item description after already clicking to see the item, but this was changed back after a time.

Why does eBay need customer protection if it's absolutely useless and worthless? Their sellers sent wrong and fake products and then when my order reached my place it was left near my door. Nobody notified me about the delivery time, I was at work. And unfortunately, someone has stolen my order after it. I didn't succeed when opened a dispute with a seller, he blamed me for everything that has happened and refused to refund, but I know that he talked to the delivery company and grabbed compensation for a wrong delivery of his items. Isn't it a scam?

When it comes to asking for help eBay becomes the worst place or shopping. You will just not get any help from them cause they are absolutely useless.
I got a wrong item and requested my money from the seller which refused to do it. I wanted their service to help me resolve it, but nothing. It's been 2 weeks and the problem hasn't been resolved yet.

Pretty much the same issue as others, I've bought an item from a seller called gbuyglobal on 14/06, after a month I hadn't received it. I thought it is normal as the item was arriving from Korea so had not looked into it for a while. When I checked the tracking id however instead of being delivered to me it was 'picked up by the recipient', aka myself, from some depot 20 miles away from my house on 23/06. Having bought many items from Korea before, I thought that was a super fast cargo! When I contacted the customer service about this, they implied that I am lying and told me the seller has given them tracking id that matches my address. When I asked them for a receipt that proves the match they closed my case :) I appealed and emailing them ever since however only thing I am receiving is auto responses with same exact messages and from same names. I contacted Royal Mail they said the address they have does not match my address!

So obviously ebay and the seller is lying and it is not my tracking id but for someone else. I've been asked to upload this document from Royal Mail and I did and they got back to me saying my case was already closed ?!?!

What a joke! They steal people's money working together with their dodgy sellers and on top of it they protect them.

Please advise if I can do something about this!

Your customer service is a joke and really messy. I tried to track my order because it stuck somewhere. I had to get it 3 days ago as it was said on your website, but it didn't happen. I called customer service and told them about my situation, they only answered that I was lying about ordering an item. They could have just found it if they wanted. But it's always easier to say some nonsense instead of doing things. For me, it was easy to prove, but no, they prefer arguing. I'm really shocked...

Gentlemen,

I bought an item:

vst-store sent a message about YAMAHA STYLES TYROS5, PSR s950, PSR s750, PSR A2000, PSR S650, TYROS4 #[protected].

It's been almost two months and I haven't got this item.

Can you speak to the store and tell them that if they are not going to send me this item that I want to have my money back.

Thank you,

Gene

I ordered an item on ebay. I’ve got a mail from that seller that I should write to him if I don’t get the parcel within 30 days. I didn’t stop sending messages to him after 30 days, but he never answered. I also wrote to him directly, but the result was the same.

So looks like he just took my money and disappeared. It’s also impossible to leave a complaint at ebay, because I can do it only within 45 days. What am I to do with the situation? The seller will lie to other customers taking their money. He keeps changing his name each week. Now he's trading under schutzen5639.

It just doesn’t make sense to me, if I can open a dispute only within 45 days from the transaction date.

This has been going on for years, the Chinese located in China listing products as being local in Australia, from Sydney, Melbourne, Darwin etc.
These crooks from china committing fraud by tricking the Australian public into thinking that they will get these products quickly as listed locally when in fact it takes 6weeks or more from china.

These sellers have a monumental amount of negative feedback, with people saying (DIDNT RECEIVE ITEM, IT TOOK 5 WEEKS, ITEM NOT IN AUSTRALIA, CAME WITH CHINESE POSTAGE) does no one ever read feedback or cotton onto the fact that most of their items are priced well below the postal cost in Australia with free shipping.

EBay allow these Chinese sellers to continually breach EBay's own policy on item location, EXTREMELY effecting our economy and sales.

If a small seller was to scam, by miss representing item locations to suck in the consumer, EBay would boot them but the Chinese sellers have many accounts and sell huge amounts of products and EBay's cut in final value fees would be in the hundreds of thousands IF NOT MILLIONS.

EBay: WHEN MONEY TALKS, POLICY WALKS

I have include a pic, the item to post in Australia is $7.60 + EBay fees+ PayPal fees, you do the math, seller is china based item location says Sydney.

I recently received a notice from Ebay in regards to counterfeit items in my listings. After speaking with a representative from Ebay, they are telling me I need to provide proof of authenticity on the item I'm trying to sell. Now here is where I have an issue my item has the title as follows. (Nike Kyrie 2 BHM Black History Month size 6.5 looks new.) According to Ebay some part of my title is copyright violation. I don't know which part but they said I needed to at least upload a copy of the receipt showing that I own these shoes. these shoes are over a year old and they were listed as Pre-Owned. So now I'm suspended from selling and making any adjustments to my current listings. They were making it appear as though Nike in my listing was causing the problem. Out of millions of sellers on their site they "randomly chose me 3 times over 3 months with this same issue. HMMMMM! I have no negative feedback or chargebacks. I'm so PISSED at the them now.

Hi

Please assist as I am getting contradictory mails from ebay and paypal. Please see mails below, from both yourself and paypal. Please assist with urgent response. I trust that a refund will be done.

Bertus

The listing you're interested in is no longer available

Hello bertucraff,
We're writing to let you know that we've removed an item you recently won:
[protected] - MXQ Pro Android TV Box S905X 4K Digital TV Streaming Box Quad Core Android 6.0

It looks like you haven't paid for this item yet, and the seller hasn't shipped the item. Since we've canceled the transaction, please don't send any payment.

We wish you all the best on eBay and hope your future experiences are pleasant and successful. If you have questions, please click "Help & Contact" at the top of most eBay pages.

eBay still has lots of other great deals. Go to http://www.ebay.com to shop. We hope to see you soon.

Thanks,

eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: [protected]
eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognize fake (spoof) emails.

Copyright © 2017 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125
 

Hello Bertus Crafford,

We've finished reviewing of the transaction below, determined the payment was authorized, and advised the seller to ship.

There might be a slight delay in your shipment due to the review time.
Transaction Details

Transaction ID: 1XM771459V865440K

Transaction Date: 07/25/2017

Transaction Amount: -$13.99 CAD

If you have questions or information regarding this transaction, please log in to your PayPal account and click the Contact Us link.

Thanks,
PayPal

Please do not reply to this email. To get in touch with us, click Help & Contact.

Copyright © 1999 – 2017 PayPal. All rights reserved.

Consumer advisory - PayPal Pte. Ltd. the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

PayPal PPX000913:fff6f3574a14b

Hello my name is maria i called customer service on eBay for an item that wasnt mailed to me and it showed they over charged me and the item was mailed to another state. The representative was awful to me i was transferred 3 times to then be transferred to crystal id number 1-[protected] she was no help at all and yelled at me did not resolve my issue and kept me on hold over an hour for a supervisor.

I have placed an order many times for antminer s3 bitcoin miner.Each time, you dont purchase on time and the item is sold, even though its priority purchase order.Please purchase the item even if its slight above the purchase price.The s3 i ordered for is $95. If you go to ebay and its sold buy the same thing for $100.i have more money in my usgobuy account to pay the difference.My order no is B1170625114726231.Thanks
Yours,
Andrew Mensah.

I am trying to get a refund from a order placed [protected] for 19.80. The seller was holtjonathan 01 and a delivery date of [protected]. On [protected] ebay prevented feed back saying the seller holtjonathan 01 was no longer a member. How the hell am I supposed to get a refund from a seller that is no longer a member. Why wait till [protected] to get an answer from a seller that no longer exist. This was a scam nothing more. I have and do purchase often on ebay but if I do not get a refund now my days on ebay are done. I have waited since [protected] for this [censor] to answer an inquiry or anything NADA nothing. Why doesn't ebay police the sellers and get rid of the scam artist like holtjonathan 01. I want the money back guarantee to do what it is supposed to do and get my 19.80 back NOW!

This individual is selling merchandise not as described (via ebay). The individual listed an item with descriptive pictures, then takes their time to ship the item. Item finally arrives and is nothing like described. When notified of the obvious deception, this disgusting seller did not respond. Item is promptly repackaged by me (the buyer) and returned to seller.

A case had to be opened in order to : 1) force seller to address the issue of selling merchandise not as advertised, and 2) force seller to refund monies paid for goods not delivered as promised

As of this writing, seller has still refused to issue a $29.99 refund for the item seller intentionally mis-marketed and sold. It has been over two weeks. Seller is currently holding on to monies paid for ( a sold item) that was not as described. Seller continues to sell items not as described.

Seller has yet to respond, or offer any form of apology or restitution.

The conduct of this seller is reprehensible and ILLEGAL.

BEWARE