eBay
Reviews and Complaints

If you intend to sell books thru Half.com, please be warned and advised. This site does not care about sellers. They cancelled our selling account after 10 years of long standing good history, because of a supposed shipping violation; they never explained the violation even though we requested explanation several times. Only possible communication with them is via email (they call themselves "an online company"); the online customer representative was very rude and not helpful, ignored all our questions or concerns and simply kept referring us to their "help" pages. Since half.com accounts link to eBay.com, this caused our eBay.com account to also be blocked, which is a totally different site with different policies. This blocks seller activity also on the other site, and doesn't even let you use the account for buying any product; but half.com did not care about helping resolve the situation. The eBay people tried to help but they could not do anything about the already blocked account.

On top of this half.com does not immediately pay seller revenues, as policy they only pay twice a month and they provide no option for requesting immediate payment if you are in urgent need of the money. So upon cancelling an account like they did to us, they place your pending payments on a 60-day hold period, which we doubt is legal. After 60 days when you try to reclaim the frozen funds they come up with another list of hurdles and "account identity validations" in order to release your money. In our case we did not have any extra identity validations to do since our account had current up-to-date information, so then the customer representative simply stopped responding to our email requests for payment. (There is no way to contact them via phone).

We had to call ebay for advise, they provided a phone number for half.com [protected], when you call this number it is an endless loop voice response system that never connects you to a real person. So, when there is a problem with these people, there is no simple way to resolve issues and you are stuck, and THEY ARE EXTREMELY DISREGARDING AND DISRESPECTING OF SELLERS, who are THE ONES WHO ALLOW THEM TO EARN THE STEEP FEES they charge on every book sale.

If you intend to sell with this company beware of their questionable and unfair practices, try to take your business somewhere else.

Thank you.

Absolute rubbish the way they treat sellers. We work with several sellers and many have been mistreated, held like criminals and left to wonder what they did wrong. After countless phone calls with no avail, they literally hang up on you and do nothing to resolve your issues, complaints & reinstatements. The better alternative is by far Amazon if you are looking for a new place to sell and not get treated like throwaways.
www.auctionessistance.com

I've bought from ebay for 10 years or so but never set up a seller account. It's not easy to do on ebay especially when you have accounts with different email addresses. After hours of frustration and finally getting a couple items on ebay to sell I receive a email stating my account has been suspended and I can no longer use ebay. I never owed them money and I still don't know why this happened. The customer service is a joke and just keeps repeating the same thing over and over. The email says I'm a security risk for their customers! I have no idea where they came up with this but they studied it and it's their final decision. This is a joke I've bought a lot of things from ebay and never even returned anything. People should avoid ebay and their lousy customer service.

I ordered through Ebay through the auction from this stores item: http://stores.ebay.com/sunsmile2019/
SUNSMILE*2013 a purchse of $ 16.10 us dollars for " Black Mannequin Necklace Jewelry Pendant Display Stand Holder Show Decorate SU " ( [protected] ) Quantity: 7 at $ 2.30 each. Ordered on Nov 3, 2014 now Feb 19 lol... Ebay will not refund because I waited tooo long to file but SELLER kept assuring me it was just stuck in custom's. The seller told me Dec 31st air-mailed me 2nd time order and still I never got it so then seller says will refund but NEVER DOES and not Out of Office.
email from them: sunsmile*2013 is out of the office until 02/23/2015 and may not be able to respond to your message. Message from sunsmile*2013: "We are sorry to cause you troubles. Tomorrow is the holiday for the spring festival . We have 8 days off. Sorry for the delay to replay your message. Everything will be solved on the next day (Monday).
email from them: Dear Friend, It seems to be strange. We shipped twice, you did not receive any one. Entangled, or deception could not solve the problem.We have already shipped twice to you, lost lots of money, including product, shipping fee, eBay transaction fee, PayPal fee. Bearing 50% of responsibility for each is reasonable for both. If you agree, we will refund half to you within 2 workdays. Thank you for your understanding. Waiting for your soon reply.
NO REFUND WAS GIVEN and this email was before holiday lol.
Another email lie about refunding me: Your order was sent out to you on2014-11-04 Shipped by China post.
It has already arrived your country, and waiting for the customs release. The Post will delivery to you within 1 week.
If you still not receive after 1 week, please email us. We will resend or refund to you according to the business rules.
Best regards" - sunsmile*2013

Don't trust eBay to protect you against fraud! Their Money Back Guarantee is worthless. I bought a lens listed as Mint Condition but when I got it the focusing was messed up. I sent it to Canon service for a repair estimate of $550 which I sent to eBay - twice. They claim that they did not get it in the time required and denied the claim. Their appeal process said the decision was right so now I am stuck with the repair bill.

If at all possible buy on Amazon which stands behind their customers. If you have to buy on eBay Never buy from a listing that says no returns or anyone with less than 98% feedback.

I sold a light fixture on eBay. Fedex damaged the package in transit and was unable to ship it to anyone. I called eBay, the call was escalated to the "resolutions team". I told them what happened and they said if I would give the buyer an immediate refund (325$) instead of waiting for the item to get back to me, (which would take who knows how long would be bad for the customer and myself) eBay would give me an immediate refund and then the fedex claim would pay ebay once the claim was paid. I had 2 different customer service representative tell me this.

I then refunded the customer immediately per ebay's instructions, called back to tell them and they said they would not honor my reimbursement anymore. Even though the customer service representatives left notes saying they would, they would not do it. This is the worst customer service I have ever had and can't believe ebay would have such low ethics.

I had very bad experiences with eBay buyer protection program, every time they are standing on the seller side without taking in considerations the buyer information and details provided .

The last issue was closed yesterday again to seller side, I ordered Moroccan oil from ebay seller Item: [protected] and after received it i tried to contact Moroccan oil to check how to use this oil and to check if this oil is authentic ( i noticed that the oil color not clear and something wrong with this bottle which not similar to what was showing on seller photo .

Moroccanoil.com asked me from where you ordered this oil and of you can send us the seller details and the bottle photo .

I received strong email from them saying the following :

Dear customer

First off, I would like to thank you for getting in contact with us and for your interest in our Moroccanoil line. Please be advised that stores like pharmacies, or any website including http://www.ebay.com, & http://www.amazon.com, are NOT authorized retailers of Moroccanoil and that Moroccanoil has not and will not sell any of its products to these companies and/or websites.

The only authorized online retailer is our official Website “Moroccanoil.com “, but unfortunately only for the USA and Canada at the present time.

Furthermore, we have reasons to believe the products currently available through these retailers are counterfeited. Consequently, we are in the process of taking strong legal actions, and we are hopeful this will soon stop these companies from offering these products that may jeopardize the health of consumers.

I would like to assure you that Moroccanoil products are meant for sale only at qualified salons, where hair professionals can assist and instruct consumers on the best way of using the products.

Please do not hesitate to contact us if you have any further questions

Best regards and have a nice day

MOROCCANOIL®

Liliana Grunmann | Customer Service Representative

Montreal, Quebec H4P 1M7
Canada

Toll Free +[protected], 285
Direct +[protected]
Fax +[protected]

www.moroccanoil.com

After escalating the case to ebay informing them what happened and the fake product received and I tried to ship it back to US after agreeing with seller to retune it back

The issue was no one of the carriers accept to take this responsibility and ship back the item to USA from Saudi Arabia . they asked for Material Safety Data Sheet ( MSDS ) from USA . which i can't provide . this should be done by seller .

I informed ebay with this details opened a case, They asked me to provide a letter from carrier saying that they can't carry the product and need letter or certificate . I contact TNT, DHL and Aramex trying to get this letter but they informed me that they can't give such letter the only way they can send email or to check there website .

I forwarded all the email with website links showing that they need MSDS letter and can't ship the products back to US .

ebay decision was to seller side with no reason mentioned even when i report the seller and add my feedback regarding the product, ebay removed it !

I need someone to help me solve this issue and refund my money back and escalated this seller .

On December 26, 2014, one of my auctions successfully closed with a buyer for the item that I listed a week prior. The buyer very promptly paid the same day and to return the courtesy, I made an extra effort to provide same-day shipping. When creating the auction listing, the least expensive option for shipping was via UPS ground given the parcel's weight. To make certain that the shipping estimates for my eBay listings are reasonably accurate, I pre-pack, weigh, and measure each box. I'm careful about selecting the right shipping carrier relative to parcel size and weight, both for my sake and my prospective buyer's sake. No one likes to be surprised about higher shipping charges than expected. EBay's quote for shipping was $18.52.

Creating a shipping label entails logging into My eBay and under the Activity tab, one will find the items that successfully sold in the left hand column. EBay has the interface simplified such that once a buyer has sent payment, all a seller needs to do is pay for and print a shipping label and then get the paid item out the door.

It had been a very long time since I had used UPS's services, so I had to create a new UPS account from scratch since old accounts are deactivated and then deleted by UPS. This UPS account then has to be linked to the PayPal account through PayPal's user settings, which was also done so that I could successfully print a label. The amount that UPS charged for ground shipping with no Saturday delivery was $29.64. Recall what eBay quoted: $18.52. That's a difference of $11.12.

Once I had taken care of taking my packages to the respective shippers, including one specifically to the UPS Store, I called eBay to address the difference between quoted and actual shipping. The first eBay customer service rep passed the buck and transferred the call to PayPal. The PayPal representative in turn explained that eBay solely uses PayPal to process payments. The PayPal rep offered to transfer the call back to eBay and explain the situation, which he did. At that point, I found myself speaking with Rea at eBay, call reference number 1-[protected]. Rea ended up systematically walking through the problem from the start, from generating a quote on UPS's website to calculating the shipping using eBay's shipping calculator, just to confirm my story and the facts of the parcel dimensions, weight, and origination and destination addresses. Rea promised, repeating herself no fewer than 3x: 1) a credit of $11.21 to my account would be processed within 2 hours of the call, which was ended around 8:30P Pacific Time and 2) that she would call or e-mail me to confirm that the credit had been processed.

A few cursory checks of my eBay account after logging in indicated that no such credit had been issued by Saturday (12/27/2014) afternoon. I contacted eBay's customer service department again through their callback system and this time someone named Amor (spelling?) called me at 12:27P. All she could do was escalate the case once again so that a supervisor could approve the credit back to my account.

At 3:09P that same Saturday afternoon, Rea (eBay's Customer Service rep) called again, this time to inform me that her faceless and nameless supervisor has denied the credit to my account and to repeatedly press me like a broken, skipping CD player about some UPS discounted shipping program. Rea insisted there was an option for this discount as a seller buys a label through PayPal and then creates the labels for parcels being shipped via UPS. I retraced my steps to walk through the process of creating a label - NO SUCH OPTION EXISTS. Rea would not listen to me. It was clear that she and her supervisor had never walked through the eBay seller's website interface, let alone PayPal's or UPS's account setup interface, so neither Rea nor her supervisor has any concept of what buyers or sellers are looking at or experiencing. Although Rea did not call the program by its proper name, what she was blindly asking me about was the UPS Special Pricing Program for eBay Sellers. When a seller links their UPS account to their PayPal user account, one is defaulted into participating in the UPS Special Pricing Program for eBay Sellers; to not agree to the program is to be denied the capacity to ship via UPS through PayPal. Rea put me on hold for a 4th time to patch through a conference call to PayPal's customer service department and then a 5th time to let me know that PayPal put her on hold. This call to PayPal was to confirm that my PayPal account is linked to my UPS account and that I'm enrolled in this ridiculous UPS Special Pricing Program that I'm not allowed to opt out of anyway. The PayPal representative then informs me and Rea that the UPS discount will not be available to me as a credit until 12/30 or 12/31. Moreover, the PayPal representative cannot give me an estimate of the amount that I can expect to be credited.

EBay is doing everything that it can to skirt its responsibility for creating faulty shipping quotes while holding sellers responsible for charging for shipping fairly and accurately. It's impossible for sellers to charge for shipping accurately when we are forced to rely on the inaccuracy of eBay's shipping calculators, which Rea admitted has been an ongoing issue in my first conversation with her on the evening of December 26th. When I asked her when this will be resolved, she could not and would not say. The only workaround she offered was to restrict shipping to USPS, so 1) buyers end up bearing the brunt of higher shipping costs when lower cost options are possible and 2) sellers end up unfairly absorbing the difference between eBay's inaccurate shipping quotes and UPS's actual shipping cost.

Attached for the reader's consideration are the UPS Special Pricing Program for eBay Sellers Agreement as well as an indicator of what a seller sees when he or she clicks through eBay and then logs into PayPal in order to create a UPS shipping label. The original parcel to my buyer was already shipped, so I wasn't about to create yet another label - my address and the recipient's address have been blurred out for privacy. Note for the record that the shipping that eBay quoted and then charged the buyer was $18.52 and that there is no radio button or check off box to select the UPS discount program that Rea repeatedly and insistently but insensitively pressed me about.

Made a purchase using ebay guest account Item number [protected] from xtreme_warehouse ( transaction: [protected]). I never received the item. I went to lodge a complain with paypal Transaction ID: 04D1171840492584R they are diecting me to. ebay Resolution center

When I go to Resolution center ebay do NOT have an option to lodge complaint category for guest account. Therefore cant lodge complaints because of that. Seller easily get away.
When call ebay Australia they say its paypal issue not them and contact paypal.

So end of the day BUYER is the looser. EBAY Australia created Guest accounts make fraudsters flourish. NEVER EVER USE EBAY.COM.AU

I ordered body armour worthing 68$ they sent to me body armour worthing 29$. I requested partial refund, they ofered to me 9$. Now traying to resolv via ebay customer support service. They advice to ship them back and they will fully refund P&P to China costs 34 Euro. Good deal to pay 34 in order to get 57.
Recomend not to buy anything from that seller.

Completed cycle of contract on ebay US platform. Item delivered by FedEx with tracking number, recipient name, address, phone number and declared transacted amount arrived in UK awaiting for clearance. Buyer notified by FedEx of tax but intentionally refused to pay custom/import tax of the country and claimed non-delivery of item and filed "goods not received"in ebay resolution center. The real issue was buyer and his/her country tax authority. Custom/import tax is buyer account internationally whether expressed or implied also on ebay platform. Ebay resolution process favor buyer and refunded the amount inclusive of shipping cost. In this case ebay assisted buyer to breach the contract and abetted buyer to avoid country's custom/import tax. The item has not returned by buyer to me(seller). There was no tracking number, carrier in normal process of return item. In this manner, ebay action not only detrimental to seller also deprived seller valuable item that is amounting to fraud. Regrettable ebay has illegally infringed online trade practices and performing outside ebay framework. Whereabout the item was unknown, ebay demanded reimbursement of amount and debited my paypal account for the amount, supend my account if amount not reimbursed. Where can I seek redress?

EBAY INDIA- Scott Frederick Schenkel, Kyung Ho Koh.

Beware of Ebay and Paisapay, These guys are selling counterfeit and stolen products, besides selling stolen, and illegal products.
It is very very risky to buy from Ebay. Buyers beware you may land up buying stolen laptop or mobile phone or painting or jewellary.

Ebay is world's platform for selling illegal goods, counterfeit products, fake Chinese products, even counterfeit bogus and pirated engineering and aircraft parts.

Watch out directors behind this platform who do all sort of illegal business here : Rajendra Nilkanth Punde, Scott Frederick Schenkel, Kyung Ho Koh, Dakshesh Vinod Modi, Latif Majid Nathani

Govt of India must ban ebay in India . Even from Sellers who sell fake counterfeit stolen products they take huge commission so they are directly part of promoting illegal business.

BIDALLIES - BIDALLIES.com, a Seller through eBay, sent me a cell phone that I purchased through eBay, that arrived cracked and broken. The gave me a return authorization number and I sent the phone back two weeks ago and have NOT received a replacement yet. I've sent them multiple emails with no response. I've now been without a cell phone for 2 weeks. Called the complete foreign ###S over at eBay customer support a total of 4 times now to resolve this and still nothing.

BIDALLIES generates thousands of dollars per month to eBay in seller commissions so obviously eBay will side with them. eBay could care less about little buyers like you and me. They are all about the money. How else could sellers get away with selling counterfeit products on eBay.com? Scams!

SCAMMER SELLER in eBay:
Contact Name: Mead
eBay Name: "3dayandnight"
email: [protected]@members.ebay.com.hk

This is a LIAR SCAMMER seller in eBay selling JUNK to SCAM buyers for quick money.
When I received the junk faucet, it totally different from what I ordered, which I clearly reminded seller with a message went out with my order. I complaint to this seller (I should complaint to eBay immediately). This SHAMELESS SELLER pretended to send me replacement parts to fix the problem. But he just lie to me to buy time; as soon as it passed eBay's resolution period, this LIAR SCAMMER "3dayandnight" totally ignored all my email; and of course I never receive any replacement parts. Now I just got a piece of junk on hand.

DO NOT BUY FROM THIS SCAMMER SELLER "3dayandnight". He sells JUNKS to SCAMMER BUYERS for quick money. His dirty way is to drag on the case until it passed eBay's resolution period, then he will ignore you totally and pocket you money.

DO NOT BUY FROM THIS LIAR SCAMMER "3dayandnight".

i bought a Shoei Helmet model GT air Regalia size M on ebay http://www.ebay.com/usr/motorhelmetsonline

i payed by paypal
2 days before shipping the seller send a email that he has shipp the wrong product (he even doesnt know the model they shipped)

i Asked fot immediatelly refund but asked to me reveice the wrong piece (ill need to pay about other 400usd of taxs + 7% IOF tax credicard and send the product back! and so (90 days after) ill receive refund 603usd.. (more tham 400usd financial loss to me)

more extra 25% ebay refund fee!

even i do not accept the wrong piece the taxs will be created and ill need to pay it.. receiving or not !

This ''SERIOUS'' company dont agree to a immediately refund once the i need to buy the helmet im needing!

its a fault of repesct and looks this company its fraudulent

do not ever do business with this company, .. im advising you

SCAMMER SELLER in eBay:
Contact Name: Mead
eBay Name: "3dayandnight"
email: [protected]@members.ebay.com.hk

This is a LIAR SCAMMER seller in eBay selling JUNK to SCAM buyers for quick money.
When I received the junk item, I complaint to this seller (I should complaint to eBay immediately). This SHAMELESS SELLER pretended to send me replacement parts to fix the problem. But he just lie to buy time; as soon as it passed eBay's resolution period, this LIAR SCAMMER "3dayandnight" totally ignored all my email; and of course I never receive any replacement parts. Now I just got a piece of junk on hand.

DO NOT BUY FROM THIS SCAMMER SELLER "3dayandnight". He ship junks to SCAMMER BUYERS for quick money. His dirty way is to drag on the case until it passed eBay's resolution period, then he will ignore you totally and pocket you money.

DO NOT BUY FROM THIS LIAR SCAMMER "3dayandnight".

I made a sale on ebay. The buyer received the item and contact me to say not as described. I advised buyer to return for full refund if not happy. Buyer stated he did not want to return and wanted a refund. I contacted ebay to advise that buyer is not following proper procedure and buyer has made a statement that he will not prove, buyer wants to keep the item and buyer also wants a refund. Ebay advised they would not get involved. I did not submit to this buyers extortion demand to keep the item and get a refund. Buyer then leaves me unwarranted negative feedback. I again contact ebay about this wrong and the buyers extortion demand of a refund and keep the item. Ebay advised they would again not get involved. I escalated to a supervisor and was actually told by an ebay supervisor that I should have just paid the buyer off!

I bought an item on ebay or so I thought and spent $3000 via money pak and come to find out it was all a scam. I received a transaction with the listing seller from ebay stating that a transactiin was started between myself and the seller telling me what to do. I went ahead and bought money pak cards and gave the seller the information on the card. I was told that I would receive a tracking number for the item and never did. I contacted ebay and they told me that they show no transaction between myself and the seller. I finally found out how to access the money pak and low and behold the money on the cards are all gone. I have all the of the emails and money pak card information.

I have just been ripped off by the eBay Global Shipping program, and Pittney Bowes USA, enforced on me by an eBay seller called igiveback, for $299.42 sales taxes, since they won't give you a proper invoice, even with no proper business headings. Please see the attached photo of the only document they sent me after a long stint for me of finding a Mr Right and about 15 emails to seller, Pittney Bowes and eBay resolution center starting a case. IMO Pittney Bowes USA pocket it themselves then. PS Ebay blocked my "case" since they were "judging" in favor of their large seller (called igiveback) on eBay. For me eBay is out, igiveback too. Trying to give negative feedback on the deal on eBay was blocked since "the case was closed". eBay sucks, and be warned !

coffeemon1220
http://compare.ebay.com/like/141022758747

How do you stop a dishonest dealer from representing you . Picture
Copyright infringement, Dealer is using a picture that is copyright.
Ebay, and Ebay Dealer ( coffeemon1220)
Listing refuse
to remove listing picture. This would seem so easy. Would it not show
this dealer to take his own picture. Is the the reason to use a famous
Group that contributes to society . Please Help us find a resolution,
It hurts the reputation of Hongkongwillie. Using this picture with some
people think it is Hongkongwillie selling this product to them. This
may not be the right way, but this is a first for us. If you can help
please call Hongkongwillie, [protected] Here is a short on
Hongkongwillie

Published in TB2

BY SOHINI LAHIRI

Growing up in Tampa, I spent a period of time fascinated by a
quirky, eye-catching landmark at Fletcher Avenue and Interstate 75. This
was also the period of time I spent obsessed with making binoculars out
of toilet paper rolls and necklaces out of pop tops. To me, this sight
was the epitome of similar creative craziness, and I often found myself
looking for it during car journeys, hoping it hadn’t disappeared
overnight.

But time passes and so does the urge for pop-top necklaces, and
observant eyes don’t notice the same sights. It wasn’t until recently
that I once again took note of the scene, with its broken down orange
helicopter, a tree made of what seems to be indestructible balloons and a
blue-and-white house covered with trash remade into art.

It’s the home of Hong Kong Willie, artist of reuse.

I finally paid a visit to this art gallery after many years of
wondering about the story behind it. The pavement leading to the door is
painted with handprints and splatters, the store edged with upside down
Coke bottles. Streams of lobster buoys hang from the roof and also make
up the “tree” I marveled at so often from my car window.

Various shoes, bottles, clocks and signs are glued to the side
of the store, and there’s a tribute to Sept. 11 off to the side. No one
seemed to be home, so I called the number on the “WE’RE OPEN” sign,
which brought a middle-aged man in a bright Hawaiian shirt from behind
the store.

After a few basic questions, Joe Brown begins to open up about the history surrounding his art.

Brown, better known as Hong Kong Willie, says he was an artist
from the start. “Everyone is born an artist, ” he said. “However some are
granted the gift of being able to express that art.”

As a young boy, his mother decided to send him to art school, which he says changed the course of his life forever.

At the age of 8, Brown recalls being heavily influenced by the
lessons, which included transforming a Gerber baby bottle, something
with no real value, into a piece of art. His teacher had spent an
enormous amount of time and effort in Hiroshima, Japan, helping those
affected by the atomic bombs. Brown learned many lessons about recycling
from this teacher, who had come from Hong Kong. Brown added an American
name, Willie, to Hong Kong for his nickname Hong Kong Willie.

While Brown grew up to be an artist, he left the world of mainstream art to return to his background in technology.

“But on Nov. 13th, 1981 … on a Friday at 1:30 in the afternoon,
I had an epiphany, ” Brown says. “I was at a friend’s house right across
the street, ” pausing to point at a row of apartments across from his
store, “and a series of events led me to rejoin the art world.”

With the help of two other artists, Brown set up his business
in the Florida Keys in the early 1980s, then moved it to Tampa.
Together, they believed that they were predestined for the Green
Movement, and have been making art out of recyclables for close to 30
years.

How’s business? He smiles. “It’s pretty wild.”

Inside, Hong Kong Willie’s art includes glossy pieces of
driftwood restored and painted with beautiful landscapes and kernels of
truth, some of the gorgeous work priced in the six figures. But there’s
also a wide collection of handmade bags, wooden sculptures and sassy
bracelets for more moderate prices.

A portion of the proceeds go to benefit the Green Movement, Brown says.

With a laid-back swagger, Brown continues. “We live pretty
minimally. And all the funds we get from donations and our art sales are
delegated to green projects.”

I’m not sure what I was expecting when I decided to visit Hong
Kong Willie. Certainly not the breathtaking art inside, and definitely
not the history behind it. I’m feeling thick-headed for not visiting
years ago, and say so.

Brown offers a last bit of insight:

“I’m a big believer in predestination and timing. If someone is
not ready to view art, the door is closed. Every piece of art that is
made, and every project we do is done for a reason. It doesn’t matter if
that reason shows up the next day, or walks in six years later; every
piece of art will find a home.”