eBay
Reviews and Complaints

I was contacted by a customer service representative named Samuel and I purchased an Ebay Affiliate from them on 1/13/09. I was then connected to Tucson Redd who is suppose to be an senior account executive at [protected].

I never recieved my business packet. It has been almost a month and I have left seven messages with no responses. I have been calling to get a refund, but no one ever answers the phone.

These people are a fraud and someone needs to figuere out who they are!

I had sold on Ebay and Half.com for years before they closed my account. They initially told me it would be 90 days before my funds would be released. (They are currently holding over $25, 000 of my money). I was not happy about it, but there was nothing that I could do but wait.

Well, 90 days passed and they said that all I needed to do was send in a copy of my driver's license and proof of address to prove my identity and they would release the funds. I did this and they claimed they would deposit the money into my bank account within 7 business days. I waited . . . again and as you may have guessed, I received NOTHING.

I wrote back to them and they claimed they tried to deposit the money but were unsuccessful. This is a lie because first of all, they have been depositing money into my account for years without any problems and second, my bank said that no such deposit was attempted. I wrote them back, yet again, and they now said that I have to wait 4 to 6 weeks to receive a check!

When I ask them why it will take 4 to 6 weeks when first class mail only takes about a week, they just keep saying that I have to wait 4 to 6 weeks. Their history of unreliability has caused me great concern. I am sure that when the 6 weeks has come and gone, I will not have received a check from them. If I do, I will be greatly surprised, as I am not the only one that they have given the run around to.

Before you consider selling your product on Ebay and using their PayPal service please read this!

Ebay and PayPal are one! When you list an item to sell on Ebay you are practically " forced" to set up a PayPal account. Read all PayPal agreements!
When you list your item Ebay makes money up front regardless if your item sells or not. Ebay makes money when the sale is made. Now the buyer sends the money to your PayPal account. PayPal can take a percentage too! You need to add all of these fees up before you list or you may end up in the red!

If you decide it is worth it (there are several other auction sites that are better than Ebay!) consider this.

My story: I sign up as a seller. I type in my .com seller name. NOPE. I can't do THAT! It is a violation of Ebay's policy. Oh well. I enter another seller name. I decide to sell some first edition books signed by the authors. I figure in all the various fees and add them in and list the books.

I decide to look at other Ebay sellers who sell the same type products. Low and Behold I find a major book seller who has a .com name. In addition he has sponsered links that link him to the web for other type products for sale. He is not only able to direct buyers to his own web site, he is an affiliate marketer on Ebay. I think about how great this is! I'll do it to.

BUT I CAN'T. It's against Ebay policies. What? I question why this seller is allowed these priviledges and I'm told if I ask again my e-mails will be TRASHED & NOT ANSWERED!

A few MINUTES later I get an e-mail from PayPal and my account is frozen due to suspicious high risk conduct! I can't get my money. I have $1400 in the account and I can't get it out, HOWEVER I AM ALLOWED TO DEPOSIT MONEY INTO THE ACCOUNT! Can you believe it? I have all of the documentation. Any attorneys interested? Please post a response.

As of today I still can't get my money.

In closing. The website that sells and buys books, www.flatsigned.com, bought a book from me just prior to all of this. I had a book listed on Ebay and he was high bidder. I sent the book to him. He declared it fake. I refunded his money and asked him to return the book. He still has the book! Ebay and PayPal will not help me get the book back. The buyer said if I e-mail him again (I e-mailed him twice) he will file harrassment charges.

Ebay and PayPal do not adhere to their policies. They DO NOT protect buyers! They are unfair to sellers! Ebay's seller fees are outrageous. BEWARE!

AllPCZone did a great job in getting my order completed quickly and shipped out at a great price! I was very happy with the order and had no problems whatsoever when the PC arrived.

I highly recommend this company!

Nosebooks sold me a fake stated "first edition" of the catcher in the rye. Title/copyright page pasted in. Razor marks in gutter, uneven pages. Seller has history of selling fake books/fake signatures dating back a couple years evident in follow-ups to her deceptive 100% feedback. Multiple fake books soldby nosebooks is too coincidental to be an oversight. A possible professional book restorer? The fake copy was hard to detect without magnification and black light. Be aware... Check your book purchases no matter how long ago you bought them.

I posted this at the feedback forum at eBay but it was killed by staff less than a minute later. I should have known. My ID will be toast soon anyway. This was the only other place I thought where my statement might have an impact. Do with it what you will. After Chicago, my only desire is to be heard.
There will be those who will not believe me and I sympathize. I wish the facts were fiction but to deny what I know would be to live in a fairyland of make-believe. I understand that the bulk of this “manifesto” reveals a plot so against the spirit of eBay that it will be dismissed as lie. So be it. I cannot force the world to accept it. All I can do is state the truth as I know it and leave it to you and to your common sense and experience to judge.

The deck is stacked against me. Aside from the natural resistance to believe I know that the boards are stocked with eBay’s tools. Their goal will be to discredit me. I will be accused of being a “disgruntled”, “paranoid”, and “emotional” seller. Their words will be specially chosen for effect. That is part of the function of the tools and I am not fazed by it. However, to protect my own identity within the corporation, I cannot be too specific lest the details single me out to the powers that be.

What I intend to reveal is common knowledge to many in the management division behind the scenes.

By the way, the tools are not only the mouthpieces that promote the policies. The psychological tactics employed by the powers that be are far deeper and grander than that. The subtlety of the method is remarkable. The tools come in a wide range of flavors with their own, individual “characteristic” rhetoric. From those who are “for” the policy - and spread various degrees of hostility toward the sellers - to those who are “against” the change - and spread panic and further the divide with the buyers. Both serve the same exact purpose: a manipulation designed to remove the more involved and savvy small to large sellers who will not fit into eBay’s future business plan.

First, let me correct the record regarding the concept of sellers extorting positive feedback. While the violation was known to happen, the activity amounted to less than a tenth of a percent of the yearly transactions. Further, it involved sellers whose feedback percentages were below 80%. The absolute majority of sellers did not engage in such practices. Nevertheless, the powers that be could not resist the fact that promoting this notion of feedback extortion as a wide-spread phenomenon would be the perfect cover with which to hide the true intentions of the policy.

The powers that be want to transform eBay into an overstock warehouse venue. A kind of outlet store for the internet much like a cheaper and streamlined version of Amazon. From a strictly business point of view, given the size of eBay and the growing costs of doing business, it makes a certain kind of sense to shift gears. Think about it: when eBay started, sellers were about rare and unique items but here and now the majority of items are common, used counterparts of what can be found new online at retail sites. Truly rare and unique items are sold at real auctions; the “stuff in your attic” isn’t glamorous enough and won’t keep eBay afloat any longer.

The trend away from the rare and unique to the big box retailer is not new. Several years ago the powers that be noticed that the big “powersellers” were simply listing items that existed in their retail stores or inventories. Thus the concept of “buy it now”, “best offer”, and “eBay stores” were created. It was the nascent stage of the plan yet to be. Little by little, without the population noticing, the mechanisms required to replicate the average retail storefront were already in place - and with its rise came the slow, steady downfall of the auction format.

Yet outright pursuit of a retail venue would have led to a major problem that at the time could not have been surmounted. The vast majority of people, on and off line, know eBay as precisely the place for auctions of rare and unique items. The sellers and buyers held onto that perception too but in truth their opinion even involvement in new and improved version of eBay is irrelevant by a certain Machiavellian calculation made by the powers that be. As part of the plan, eBay calculated thus: even if they lost the sellers as part of the change, the buyers will be coming back to buy regardless of who or what operated within the retail-outlet venue.

No, it was the stock holders who the powers that be feared.

Only the stockholders had the power to change the direction set forth by the CEO and the board. So it became imperative to change the equation. Part of the plan is to devalue the stock gradually so that investors merely dumped the stock as opposed to wanting managerial change ala Yahoo. Then to buy back the stock at lower cost and to such a volume that no rebellion against the powers that be were possible.

By the end of July that phase of the plan will be successful and there est of the plan will be revealed without fear of backlash from those who otherwise would have had the power to pull eBay back from the brink. Indeed, if you believe the current changes are obvious signals that small sellers are not wanted - be prepared - you have seen nothing yet.

So far what have they done? All they have managed to do is silence a seller’s ability to warn others about buyers (half of the purpose behind the original idea of feedback), burden you with higher and higher fees, dangle “treats” like discounts while setting the bar of eligibility so high that the rewards cannot be reached. and, by the way PayPal deals with “complaints” leave you vulnerable to fraud. What if worse was yet to come?

They know if you do not feel safe that you will not use eBay. The changes that have been enacted only eliminates the small sellers. Meanwhile they want to eradicate the mid-sized seller too. And they want to ensure that both do not return.

For the mid-sized seller the DSR became the tool of choice. The powers that be raised the level of what is a good seller artificially high. No manipulation is required; they know exactly the effect of the policy. This is why buyers are told that 4 is a good score and sellers are told that 4.9 yields discounts and higher listing placements. As long as that fractured point of view exists, eBay does not need to interfere with the DSR as has been suggested, the buyers will be killing the sellers naturally.

By August there will be no pretense and the intentions of the new and improved eBay will be clear. The following is only a partial list of the rules that will be imposed. It comes from a memo that circulated within my corner of the managerial department the week before Chicago. I cannot be too specific about certain items and I cannot reveal details of the latest additions without endangering my anonymity.

1. Neutrals will be converted to negatives complete with red icons and reduced feedback scores. Afterward neutrals will not be offered as a choice of feedback.

2. The entire process of feedback will be automated. Buyers and sellers will chose standard feedback from a list. For sellers this operation will be performed automatically upon the buyer winning. For buyers there will be an extra free line with which to add a few comments about the seller without restriction to content. Replies will not be allowed.

3. The implementation of a stricter rules regarding shipping. From the boxes, packing, labels and tapes to where you can buy postage. Orders have been placed for prototypes of “eBay” boxes. UPS and FedEx will be instructed not to accept “eBay” merchandise if it’s not inside “eBay” boxing. They will know, of course, because when sellers buy the “eBay” postage from the “eBay” source, a detailed list of contents with item numbers will be available to the shippers upon scanning a bar code. As for those who continue to use USPS, another level of quality control will be implemented - buyers will be asked, upon confirmation of delivery, if the seller used “eBay” standard shipping items. Naturally, no verification of the buyer’s truthfulness will be attempted, and continued ‘infractions’ will result in suspension. eBay will have other ways to check if a seller is not using the “eBay” equipment - as they will be required to buy at cost the supplies immediately after items are listed. (This is such a large scale operation behind the scenes that I feel comfortable sharing as much of it as I know.)

4. Sales taxes will be included automatically; shipping cost and sales taxes will be used to determined FVF.

5. Item descriptions will be “standardized” with templates which include the posting of a new, universal return policy. Only yearly subscribers to the retail-outlet venue can opt out of these universal return policies but even they cannot alter the template structures being devised.

6. Strikes against buyers will be eliminated as the whole concept of a buyer and bidding will be altered. FVF will be calculated when payment is submitted.

7. Time to Close will be eliminated entirely. Best Match will be the non-alterable default. Best Match is a system that caters to the needs of shoppers not bidders.

8. Placement within Best Match will be determined by several factors, the most important of which will be the extra display features added onto the listing.

9. DSRs can be removed by retailers and powersellers who pay a certain yearly fee.

10. The end play itself which consists of four phases:
a) the main focus shifts to retail sellers whose fees are on a per listing basis
b) stores will be replaced by a classified section, fees will be based on yearly subscriptions and FVFs
c) occasional auctions will be conducted for unique items (celebrity auctions, items that have been featured on the news, etc.)
d) total elimination of auctions for regular sellers.

From the point of view of eBay’s agenda to change gears these alteration make sense. The powers that be want to turn eBay into a retail venue format. Therefore the “buyer” must be changed - bidding and commitments to buy are part of the past. In a retail venue, the item is either in your cart or not and you only commit to buy when you pay at checkout. The seller is also redefined in the way they will be required to do business. They will be forced to copy the methods of retail stores.

The goal is to become Amazon Lite. Unlike Amazon the merchandise will be stocked by the retailers in their warehouses, eBay will be just an electronic centralized venue for outlet sale - a “trusted” name with a wide customer base and popular name recognition.

That is the future and as I write this I know that it cannot be stopped. There are no investors with enough clout and will to challenge the CEO. Stock holders will simply walk away. eBay will not sink, however, it will be exactly in the position its rulers intend it to be at.

Sellers, my advice is simple. You are not wanted. Leave. If you stay, you will be crushed. Leave. Go away. You cannot win.

I am sorry because for too long I have been a complicit tool behind the scenes. I was part of those teams and think tanks that spearheaded many of the “innovations” you know very well and which will be used to destroy you. I know I will not be believed. I will be mocked and ridiculed by the tools and even those who are real, actual people will be hesitant to accept what I have to say. What has been done to this community, the plots and schemes hatched in meetings and across memos, is far, far worse to endure within my soul than any treatment I will receive at the hands of the tools by posting this. You do not know how much they hate you. It is my conscience that I want to clear going forward. Again I apologize. There should have been a better way for the powers that be to effect the change they wanted for eBay - instead they succumbed to cloak and dagger deception.

RIP eBay

I have been a member of EBay since 2001. I have bought and sold items on EBay for the last seven years. I always paid and accapted payments with checks and USPS Money Orders. Now EBay changed their rules so you can't use anything other than an electronic process to buy or pay for goods.

Earlier this year I had a CC on file with EBay. The account number was stolen and was used by an unknown persons to charge things on several unauthorized sites. The CC issuer caught the fraud and advise us of it. We were able to get the unauthorized charges taken off uor account. The CC was canceled and closed. The only place it was used was on EBay online and thats how the criminals got the number.

Now EBay won't let me place any adds or bid because I don't have the electronic means to pay or accept payments.

In a modern age it is discrimination against senior citizens to prevent them from participating in a legal transactions.

Its hard enough paying for medecine to keep alive on, now I can't even sell a few things to help pay for medicines I need.

I recently bought a car on ebay that was listed as perfect condition, like new. After the seller prolonged the dropping off of the car at a DAS terminal, I finally received the car just a few days later. I immediately noticed overspray everywhere, cracked airbox, cracked cv joint, fender and hood misligned. I right away filed a complaint but was called by vehicle protection and basically denied. They said I should have filed a complaint that I did not yet receive the car within 30 days. Excuse me, the seller dropped the car off late which I had no control over and could clearly see the location of where the car was with DAS after the fact. I had no way of coming to the conclusion that the car had hidden undisclosed damages until I received it. I then read in fine print that the 30 day mark will be extended to 90 days if buyer has not yet received the title which I have not. I thought for sure now I would be covered but then vehicle protection said that extension only covers getting the title. Come on, this is unfair to a long time ebay buyer such as myself and offers no protection to something out of my control. They need to make an exception in my case. Any help you could give or advise would be more than appreciated.

Sincerely,
Chris
[protected]

ebay Item number: [protected]

I have been selling fitness items On Ebay. Ebay restricted my account for at least a 30 day period. I researched the restriction and it did not fit into there guidelines for restriction. I sent many emails that they said should be responded within 24-48 hours. The response was recieved within 5 business days instead of 2. When the response was recieved it was automated. Every other response has also been automated. Ebay has no contact phone number available to there customers. After recieving many automated responses with no one dealing with the issue. I finally went online and got a contact phone number from a blog that gives information to sellers with problems with [the site]. I phoned and even spoke with a supervisor they informed me they did not havethe ability to do anything. They also basically told me they can do whatever they want to sellers without any explanation. I went to explain my case and [the] written policy they agreed I did not fit into the catergory for account restriction. The supervisor exact words are I did not restrict the account so I can not change it. The big problem is I generate nearly $5000.00 dollars a month. [Sites] recieve about $12, 000-$13, 000 in fees from me. I pay fees weekly instead of monthly and I am always on time with payment. I fit into all the criteria for an excellent seller. So I am losing money everyday and my sales where growing rapidly during the holiday season. Not to mention this has caused a lot of stress not having the extra income. I am looking to put a lawsuit against Eaby. Can this be done? If so is there anyone wanting to hear more about my situation?

Jennifer Dumas advertised a 2003 Toyota Tundra truck for sale on Craigslist, stating she wanted to get rid of the truck due the the death of her husband in Iraq 4 months ago. She was going to take care of shipping the truck to us and was using e-bay as the neutral third party to handle the money transaction. I purchased the moneygram and sent to Curtis Ashford who I thought was employed by e-bay from the info I received via e-mail. I soon found out I was scammed out of $2900 because e-bay doesn't use financial agents nor does e-bay and craiglist every work together. I have since done some investigating myself and have found out the Jennifer Dumas has done this to several other people, using different persons to work with her, Jeremy Prutsman, Steve Everett, she also used a different e-mail address every time. The fax # that she used I have discover is listed as a fax number that is used for a scamming fax for saling vehicles on line.

The date is wrong, (the year is right) but it's not really important..I won a mystery box off ebay mainly because one of the items I was told about is something I had wanted badly..there was a few other goodies as well I was happy with the box..however one item stumped me it was a glass jar with rolled up papers inside and a note that read "by opening this jar you are responsible for its contents" I was curious I admit and saw no danger plus there was something rattling around inside..I opened the jar and removed the papers inside was a typed note about 6 papers informing me I now owned a bad luck penny the note went on to tell about all the bad things that had happened to the Seller since he received it..I was shocked! I believe very strongly in such things and was frightened beyond belief..I tried to put it out of my head, but one month after getting that penny my air conditioner broke down, the next day so did one of my floor fans..my Partner got into a huge fight with her boss because he would not give her her earned raise nor any time off for our trip in Nov...the next day our car died..out of the blue for no reason..we had planned on giving my Mother our car and getting another one now she wont get the car coz we can't afford to fix it, I believe it's the pennies fault coz every mechanic I spoke with had no idea what was going on with our car they kept saying "I've never heard of such a thing before"..that same night fire ants attacked us and bit our feet mine swelled up and one of her toes swelled up real bad..the next day our dvd/vhs combo tore up for no reason..it worked perfectly the night before..last night our tv/vhs combo in our bedroom died, once again for no reason destroying one of my favorite movies in the process, it just stopped working..bad luck is all around us because of that Seller..when I contacted him and complained he said "it's your problem now" he seemed very pleased with himself. I am very superstitious and in no way asked for this to happen why would someone deliberately hurt my Family by doing this?

I am an ebay seller, I sell small, inexpensive parts and hardware in an ebay "store", ebay charges a monthly fee for the storefront, a small insertion fee for each listing, and 12 per cent of the final sale price. Recently they have been encouraging sellers to offer free shipping, and to add the shipping cost to the sale price. Obviously this will add to ebay's bottom line since the seller would be paying to ebay the final value fee on the price of the item and on the shipping cost. What I think is unfair is ebay's decision to limit the amount that can be charged for shipping on certain items EVEN WHEN THE ACTUAL SHIPPING COST IS HIGHER, and then to charge the final value fee on the difference. Of course, ebay claims this will help sellers, as they always do when they find new and creative ways to squeeze more money out of each transaction. I just think it is unfair and dishonest to require sellers to charge less than their actual shipping costs in some instances and then charge them a commission on the difference.

This seller sells extremely poor photocopies of do-it-yourself plans, pulled from old magazines. And this seller's customer service is unbelievably poor. They curse buyers and call them bad names. If you choose to buy from them, there is a very good chance that your transaction will be an unpleasant one!
Here's a summary of the bad feedback they have received:
http://www.toolhaus.org/cgi-bin/negs?User=greatvintageplans&Dirn=Received+by

Hello,

I am sorry for this intrusion . I sent you this with the hope
that there is some merit in it enough that perhaps you could look into it. I'm
not sure about any of the legality of it all but you are the expert. Let me explain.

I am just your average blue color working individual. I do not have a full time
job but make my living selling items on Ebay. I have been doing so for over 10
years. The income helps me support my family and every penny really helps.

Ebay charges fees to list your item and a final value fee based on what it sells
for. People pay me with a check or money order. Ebay offers a service called PAYPAl.
This is where buyers & sellers have their money transfered for an item sold
or bought. There are fees to use this service.I choose not to and will take payment
by mail. I figure since Ebay OWNS Paypal, I'd be paying them 2 sets of fees
for the same item and the bottom line profit is severely hampered. Especially when
an item sells for 5 dollars or less.

Just yesterday I received a message to sellers from Ebay. It announced that payment
for my personal items can no longer be paid for by personal check or money orders.
Now it had to be paid by credit card, OR (most important) through PAYPAL. So now
in what I thought was a FREE economy system we have here in this country, Ebay is
telling sellers and buyers how to get paid for their own personal items which takes
away my rights to do so.

This is supposed to take effect in late October.

It is my feeling that this is highly illegal. I say that because Ebay owns paypal
and this is a ploy for them to make more money. Somewhat like a conflict of interest.
This also must violate some commerce law somewhere on the legal books. I just have
no clue where to find it.

I'd like to sue them to stop or halt this and get some kind of court injunction.
I don't have the money or clout to do so. Unless there is something simple and
cost effective I could try. You being a high profile attorney are in a much better
position to do so. It will surely be something for CNN and many sellers and buyers
would be behind you on this.

Sure Ebay has more money than God and that is what I think they are banking on(no
pun intended) They figure no one will be able to come up against them and thus they
get what they want without a fight.

If there is any way for you to look into this, you will please hundreds of thousands
of Ebay buyers & sellers. It's tough enough to make a buck in todays economy.
So I think it's time that some of the larger companies who steam roller over
an individuals rights get held accountable for their actions.

Any encouraging words you have would be most appreciated.

I was suspended for 12 months even though I had over 100 sales transactions with 100% positive feedback. I sold coach purse's no fakes but further more-I bought every purse off ebay! I never had a customer tell me their bag was fake, I never sold a fake but I was suspended for selling the bags that I just bought off ebay - because they suspected they might be fake. I was suspended several times, each time I would ask "what did I do wrong?" they always give a very vague general reply "it could be fake" or it could be a "copy rights issue". Ok, that does not help me. They charge for listing the item they pulled and when they suspend you they pull all of your items and you still have to pay the fee. Then they will allow you back on about 1 week later, you list the same items they will sometimes let them sell or sometimes they will pull them again! And still charge you the second fee! This happen several times, the last time resulting in a 12 month suspension. I bought in bulk lots on ebay because thats what they said to do-buy in bulk-buy lots on ebay! Now I am stuck with probably 60 or more purses that I can't even sell fast enough. Between listing them, having them pulled, current stock, the bags that sold but I did not get to collect on because it looked like I was no longer a registered user, I have lost hundreds and hundreds of dollars! Not to mention the stress of it all. I would really like to do something about it but don't even know where to begin. Any ideas?

E-Bay versendet bei Auktionen die ohne ein Angebot enden unaufgefordert ein Angebot zur kostenlosen Wiedereinstellung des nicht verkauften Artikels. Es empfiehlt sich dringend das Kleingedruckte zu lesen! Die kostenlose Wiedereinstellung gilt nur dann, wenn die zweite Auktion ein Gebot zum Mindestpreis ergibt. Wird der Artikel erneut nicht verkauft, so bezahlt man zum zweiten Mal die Auktionsgebuehr.

Der Begriff "kostenlos" ist daher irrefuehrend denn

Wird der Artikel erneut nicht verkauft, so zahlt man zum zweiten Mal die Angebotsgebuehr.

Wird der Artikel aber verkauft, so ist dann selbsverstaendlich die Angebotsprovision faellig.

Was bitte schoen ist daran denn kostenlos?

The following is a review and summary of my experiences purchasing from Ebay Seller Tarasevich5gsh - aka Kingston Traders of West Kingston, Rhode Island.

I purchased a piece of Roseville pottery from this Seller that was descibed as follows in his listing: "A 10 1/2" tall Roseville art pottery ewer that is signed on the bottom Roseville USA 20-10. the only fault I can find with this piece is a pinhead speck of glaze missing at the very tip of the spout. Otherwise in good condition, no chips or cracks."

When the item arrived, I discovered that this description was grossly inaccurate. What was described in the listing as a "pinhead speck of glaze missing" was actually a significant chip into the actual ceramic and which was far larger than a pinhead in size.

Even more distressing to me was the fact that there were gobs of what looks like construction adhesive in several areas of the ewer and also several scrapes in which the glazing is missing.

When I called the Seller about these defects, he expressed no surprise whatsoever, and did not deny that these defects existed. His repsonse was that I should try to remove the adhesive with "GOOP" and that the scratches on the ewer were not undesirable as they showed that the Roseville pottery was an authentic antique and not a counterfeit reproduction.

I informed the Seller that I would not try to remove the adhesive as I was concerned that any attempt to do this could result in damage to the piece of pottery.

I also told the Seller that I would not have bid on this piece of pottery if the Ebay listing had been accurate and had mentioned the above defects.

The Seller refused to refund my purchase price and has instead insisted that he does not sell items "on approval", that his listing was "exactly accurate", and that I was "nitpicking".

I have photos of the the above damage and defects. Should anyone wish to see them and decide for themselves whether the listing was accurate or whether it was deceptive and significantly at odds with the item's actual condition, please contact me and I will email them to you.

I do not recommend that you deal with this Seller.