eBay
Reviews and Complaints

I have been with eBay for about 8 years. Prior to 2021 whenever I had an issue, eBay was very courteous when handling any issues I had as a seller. Checking the reviews, I've seen several that state sellers are not treated fairly in a lot of cases. I myself normally will not try to contact a company for complaints but I feel it is an injustice to all the sellers that provide eBay a conglomerate with all of the money they are receiving with out treating the hands that feed them with respect when it comes to issues.

My problem is simple and a whole lot of money was not even the issue. However its the PRINCIPLE. It started March 4 2022.

I sold an item to a customer, who requested the item to be delivered within 3 to 5 days. It was sent. Days later I received an email from the customer stating that the item never arrived. They then requested a refund. I checked with the Post Office and they stated the package was not showing rcvd at their distribution center. Note I delivered the package to the P. O myself and recvd a tracking number. They gave me a case number stating they will check into it. After several days the buyer still did not receive the package and placed a request to eBay. eBay then contacted me stating they placed my payment on hold and that I needed to refund the customer. I agreed. eBay then took funds from my account to reimburse the customer. At the time I had another sale and they took the funds from that sale to pay the customer back stating I did not have enough funds from my main account so they took the additional from my new sale. ( I asked them why did they not just refund the customer with the money owed to me on hold) They stated they cannot do that and I would have to request refund from Post office because they lost the package.

Later ebay then sent me an e-mail stating the customer received the refund and closed the case. In the meantime the post office took another week and half investigating what happened to the mailed item. After another week they sent an email saying that the package was found and delivered to the customer. I then notified eBay and gave them the tracking number, while inquiring how soon I should recvd refund for my money. They said it would be 3 - to 5 business days. After that time frame passed with no refund, I contacted them again. They said they would check into it. After not hearing back from them I called customer service and was told that eBay cancelled the refund due to the fact one of their agents did not have any notes indicationg the reason for the refund. After checking my notes and transcripts of he calls leading up to them the agen said they were very apologetic for the mishap and I should be recving the refund withinf 7 business days. Guess what? 7 days passed and still no refund. I called again insisting to speak with a supervisor (which they transferred me to another agent who stated they were?) She too read all the notes apologized and stated the refund would be within 24 hrs that was. 4/17/22 Guess what. There was no refund. Called eBay again 4/18/22 They stated they would check into it and then told me they didn't know why someone said it would be within 24 hrs. Refunds takes longer. After arguing with them for 1/2 hr, I finally agreed to waiting another 7 bus days. Guess what. 7 days passed no refund. Called again May 25. Had to explain the whole story to another person they stated was a supervisor, she stated it would be 3-5 business days to receive money to my account or to get a coupon for the amount I was owed. I explained I did not want to have to buy something from eBay with a coupon It was my money and I wanted to use it for inventory for my business. She stated she would do that send me an email confirmation of our conversation as well as confirming the refund will be sent. Guess what. I did not get the email, No one called and the only email I received was from the survey team asking how well did they do? Unbelievable. At this point I know that I am just getting the run around. No one is interested in sending what's due to me as a seller. I have good ratings an have had no issues with them.

I feel that especially during this time when prices are running high on everything, the big companies don't care about smaller businesses. If I don't get the funds back, its a loss, and yes it hurts, but I felt the need to vent.

All know is that karma will prevail.

4/8/22 I was looking to buy a truck on face book market place there was a truck for sale for 1000 dollars I contacted the lady who was selling it and told her if she would hold it I would give her 1200 for it she agreed. she inturn told me that she was going to let ebay handle it. when I finally had my money on 4/11/22 I took the ebay label which she provided and I contacted the number on the label they told me to get 6 ebay gift card at 200 a piece and pay for it that way. I did that and I think a a day or two went by and I contaced the same number now the guy tells me that I need to do the same thing totaling 842 dollars which was to cover the insurance of the truck and upon arrival I would get that rembursted to my account low and behold the next day they contacted me saying now they need 632 dollars for the documentation of vehicle I was leary of that and started to inquire and was being told that Igot scammed somI called the police filed a report with them and ebay. being told I got scammed upset me and told the guy wanting the 632 that Ineeded time to get more money. and still to this day he is calling me wanting that money I want to set him up on the phone eith the police.

The seller is nelsonsnostalgia; I desire the item. Can you encourage the seller to ship the item? the date of the transaction was March 16, 2022 and I paid $38.19 via paypall. I want the item paid for.

I sold an offtiters tent on eabay and ebay took away my money out of my checking. I no longer have the tent and I no longer have the 564.00 ebay owes me that money back. I believe the buyer kept the tent and got my money for a refund. I told ebay a 1000 times not to use my account and revolked my e-concent and they still took it out. This is my socisl security i'm talking about. I am so pissed

The item was never received. I bought this through PayPal on credit. I need to pay monthly. Furthermore, I am disabled and live on less than $1000 a month. My income is under $10,000 a year. I can pay PayPal some money each month. I don't have the computer which I need as I don't have a phone. Not only that, but I can't use my hands and use dictation software to communicate. This is a huge expense for me. Please help, thank you

On or about November 09 2021 I purchased a Monoprice walker. The price was $60.03 and at that time it seemed the cost of delivery was about $24.00 or so.

On the same day I cancelled the order and was given a verbal that the item would be removed from my account - credit card. They did give me a confirmation number but it is missing along with my credit card statement from that time. The item did not arrive within the time that was promised AND by the time it was delivered I thought the item was for somebody else. There was NO information on the package and nobody in this complex knew who it was for. Finally somebody else opened it and asked around if anybody had ordered it - I said I did but had cancelled the order. I have been trying to have it returned since to no avail and assumed it was unreturnable. I put it for sale or "free" on the computer and NOBODY wants it. IN the middle of this I got the bill and they had charged more for the delivery of the item than the item cost. I am asking for a full refund of my purchase including the exchange rate - that the item be taken of my credit card completely. Around $124.00 though I cannot locate that particular credit card statement.

Joy Ann Jamieson

238 Maunsell Cl. N.E.

Calgary, AB T2E 7C2

[protected]

[protected]@gmail.com

C $1,300.00, Feb 28, 2022 at 2:33pm EST -- Ship to zip code: [protected]

Apple iPhone 13 Pro Max - 128GB - Sierra Blue (Unlocked) (CA)([protected]) Tracking: [protected] [DHL]

I have the listing, chat transcripts, and any other information you may need.

I listed an iPhone 13 Pro Max for sale on eBay.ca for $1300 CAD, on Feb. 28, 2022 the listing was ended by eBay's automated system and I was advised that Eddy Mendoza of Miami FL had purchased the item. I was then advised by the system that payment had been received and was instructed to print shipping labels and send the item to the buyer. I was notified that eBay was holding the payment until (their estimate) March 15, 2022. I entered DHL tracking numbers March 1st, and shipped the item Next Day Air [upgraded tier of service so the buyer can have it sooner, and I can get paid sooner].

Then things got weird. The item no longer showed payment received, except the tracking number reported "delivered". Instead of sending me the payment, eBay billed me for the final value assessment (which in my opinion is about as kosher as division by zero). Ebay did refund that amount, but I am still out the $1300 plus $30 shipping and packaging materials cost. I have tried exhaustively to work with their capable and courteous support staff, even a supervising manager stepped in (to issue the refund for fees but nothing further).

What I learned from chats with 5 reps: eBay had cancelled the buyer's account for some sort of violation of terms. The so-what part: when they denied-his-service they also cancelled all of his transactions, including the payment to me. One rep was adamant and firm that this was MY mistake, I was the one who entered the paid notification into the system and eBay was totally uninvolved in creating this horror! That took me off guard! Another rep spent 10 totally sincere without-a-hint-of-hipster-sarcasm minutes explaining how these benevolent actions were taken to protect me from the wrongdoing of unscrupulous buyers... [Remember I have transcripts] I paraphrased: eBay protected me from nonpayment and other evils by stopping the payment for my iPhone? To control the situation? To stop further harm? What could Eddy do to me from Miami after he didn't pay I wondered, distracting myself from the horror by entertaining hypothetical game theory scenarios, to keep my cool. Yelling at eBay reps might get them to "protect" me further, god forbid!

The lack of big picture awareness of the staff is exposed with unusual clarity! If would be easy to offer corporate training consultation to them, with the first hand experience and awareness of their points of possible improvement, but my objective is to recover the money I desperately need to put it simply, to pay my rent! I am not sure if you can sense my panic, thinly disguised by the stiff businessy vernacular, but if I did a good job to hide it, FYI I'm nearly in tears.

Seller yilou-123456 advertised product (Motorised Mop for Dyson V7 V8 V10 V11 Vacuum Cleaners with Water Tank #[protected]) as having (at least) "10 available" but 12 hours later received 'notice' from "brand side" that 'inventory needed to be reassessed' and 'sales were being SUSPENDED' and did I want to wait "1-2 weeks" (delivery at purchase was 3/21/22 - 3/24/22, and this happened on 3/15/22) to receive whatever NEW product seller received. I REPLIED BY EMAIL saying "NO...CANCEL...FULL REFUND" ('bait and switch' was long ago 'outlawed' as was 'false advertisement') but over 12 hours later, ORDER IS STILL NOT CANCELED AND PAYMENT IS NOT REFUNDED! Sales WERE NOT SUSPENDED when I bought the product and allegedly there WAS INVENTORY! This is the SECOND eBay seller who did a 'bait and switch' for a very similar product, but that seller, bestsellyilou, who ESTIMATED DELIVERY [protected] BUT ALSO HAD NO PRODUCT IN INVENTORY and WANTED ME TO WAIT FOR MORE TO ARRIVE FROM CHINA THEN BLAMED MY SHIPPING ADDRESS AS THE REASON FOR CANCELATION OF MY ORDER,,,NOT LACK OF PRODUCT TO SELL/SHIP...of "Replacement Brush Head Or Wand Tube Kits For Dyson V7_8_10_11 Vacuum Cleaner _ eBay - More than 10 Available" DID ACTUALLY cancel the order and put the REFUND into effect...although I won't get MY PAYMENT back for "3-5 days" after.

Highest bidder and paid $6405 for a motorcycle offered ebay. Seller claims pick up was late so( second trucking co. so far)he states the contract was voided. He has refused to refund the money or release the motorcycle or forward the title. Refuses to communicate at this time. Has dragged on for 31/2 months. Seller is Seth Laurence from Dacula Georgia, 2153 Cain Circle

I"ve used ebay for many years as a buyer. I recently added some selling items to get rid of my stuff. I live in USA.

I recently purchased a slipper from China. The ebay seller in China refused to ship and I left negative review. Immediately the seller sent me daily emails in Chinese (which I don't understand what it says), and changed status to "shipped".

So this seller is one of ebay fraudulent sellers - this seller sends nothing in 7in X5inch envelop (see attached) as post tracking number as if size 9 shoes/slippers were sent. ebay tracking doesn't show weight of shipping, and ebay shows sellers shipped.

Now this seller got angry about negative review that I left. This seller purchased one of my item at night, and immediately leave negative review. then ask for refund. I asked ebay to step in. ebay refused.

This seller still got angry and repeats. Ebay system doesn't work because I blocked this seller, but he is able to repeat. So I asked ebay to step in again. ebay said it would. But instead, ebay removed review that I left instead.

End result? This Chinese seller got my money, did not ship slipper but send empty envelop. I got two negative review from this seller.

So I am asking any of you to appoint a person to follow up. Ebay help is based in Asia and they don't have any intend to work. ebay system has loop hole and it doesn't work.

attached: see identical tracking numbers

Brand new user. Only a month in or less. Nothing but trouble since i opened up. They upped my listings since they deleted the ones i had for "exceeding limit" prior to. However after they upped my listings and allowed revenue flow, after my 4th listing, and FIRST sale of $100, i got banned PERMANENTLY. No reason just a GENERAL notice of violation and consumer risk/safety whatever notice. No counterfeit items were sold. No spamming. No price gouging. No dropshipping. Everything was secondhand sales that i got at garage sales, facebook marketplace purges, etc. The only thing i can think of is an invoice i sent noting that item won't be sent until payment confirmed...but that's only because i got a notification from EBAY saying i dont have to send it out until payment is confirmed so i just thought to relay that info to the buyer through the invoice. There was also a $1 fee that got bounced back because i opened up a new "business/seller" bank account with my bank so i could file taxes accordingly, so it was empty because it was a new account. But for that, why not just send a warning? It's ONE DOLLAR. Chatted with them and told them i can submit proof of whatever they need and almost all of them just kept going with automated messages and won't tell me why my account has been banned. Some were actually non-robotic but just kept sending me through hoops. Saying i need to get it reviewed and to sign up for a "call back" which was a load of croc. All i would like is for my account to get reinstated. I can't chat anymore as they've deemed my ip address a "bot" so i can't open up a chat with them anymore. Pictures can be provided if necessary. Hopefully someone out there can help. I hesr this has been an ongoing issue with them lately. Any CLASS ACTION LAWSUITS out there I'm going to be joining as they keep charging fees to my bank for something that they deleted themselves without permission and stopped my payment from going through. If i don't find any I'll just look into gathering everyone on all these threads out there & ask if they want to attach themselves to it and send it out to the corresponding Attorney General. A lot of people haven't received their funds. I know they can ban at will but they should implement different procedures before just offing us all for no reason. Even if it means getting in the picture with your item. Idk. Something to prove you're real and not a bot. Also for authentication purposes. They should implement an authentication feature where the seller can pay to have their items authenticated or risk 50/50 chance of item being banned. Good luck everyone✌

I listed an antique art nouveau dragon brooch on December 31 2021. It was purchased by Lisa Stockhammer for full price of $1350.00 on January 1 2022.

Per Ebay, I was to secure delivery by requiring a signature confirmation of delivery. Item was delivered and signed for by Lisa Stockhammer on January 10, 2022 at 11:39 AM. I have a copy of the recipients signature from the US Post Office.

On January 11, 2022 Lisa Stockhammer sent me an email stating that she did receive the package but there was nothing in it and that it was ripped.

I told her to open a case with Ebay and I would followup with the post office regarding the issue.

A case was opened by Ebay on January 15, 2022. Case # [protected]

I followed up with the post office for a search request on January 11, 2022.

They stated via e-mail that the item was signed for and delivered.

I provided Ebay with all of the documentation regarding the delivery of the brooch.

On January 20, 2022, I received an e-mail that the case was resolved on my behalf stating that the buyer did receive the item.

No further action was needed.

On February 1, 2022 I received an e-mail that my account would be charged $551.22 for funds that I owe. There was no explanation as to why the funds would be removed from my checking account.

Called Ebay that afternoon 2/1/22 and spoke with a customer service rep named Jenny. She stated that the buyer was reimbursed the entire $1350.00.

She attempted to contact the appeals department regarding this matter but no one was available at the moment. She opened an appeal case while I was on the line.

She stated that I should hear from Ebay in 1-3 days regarding this matter.

I have not heard from them.

Ronald Carciero

150 Court Street

Dedham, MA 02026

[protected]@yahoo.com

[protected]

Account suspended without good reason, my refunds have not been received and eBay has debited an unauthorized transaction of £29 from my PayPal account.

This item was returned to the seller by the post office. The USPS never left me a notice on my door nor did they knock on my door bc I work from home and am always home during the day. I contacted seller as eBay advised who had both my money and my item. The seller did not answer any of my emails through eBay and by the time I got eBay involved they claimed the 30 days had passed and I needed to work it out with the seller who refuses to respond to me bc he has my money and the item.
I have a decades long spotless records with ebay purchases as a buyer.
Their customer service representatives so called all lie tell you one thing then send you an email telling something completely different.

milstuff22 a seller on ebay sent a controller that never show up but it say's it did but I meet the mail man that day and he had my other stuff but no controller so I know it did not make it and was shocked to see it sayed it had been delivered that day. ebay gave me no refund and removed the neg. feedback from milstuff22. I say go to Amazon better deals on food and candy always better then ebay. I am done with ebay will go to Amazon they leave me no choice. ebay has loop holes for scammers and I will only name one but their are 5 I have personally had happen to me. They can remove themselves as a registered user and come back latter and you can't leave feedback. ebay protects scammers it's worse then dose nothing to stop them. I can't leave feedback on any scammers that scammed me ebay won't let me and I went to look up these sellers on my ebay history for this complaint and it has been removed all I can say is WOW this is worse then I thought. Ebay is not a safe place to buy from and they don't seem to care.

Most emails from Ebay contain tracking pixels. Also known as web beacons, these secretive codes are embedded invisibly and are designed to collect IP address, device and browser details, and other personal info. You do not need to click any link. These codes auto execute themselves as soon as you open these emails. And every time and everywhere. Even after you forward these emails to somebody else, (s)he will be tracked, even not an EBay user. Unlike cookies, there are no requests for immediate consent nor these are acceptable substitute for read receipt as 'where's, 'when's and device details are being sent. Intact, tracking pixels violate all privacy regulation I am aware of.
After years of reports to Ebay's customer service, domain registrant, admin, tech and abuse departments, a recent email refers to their privacy statemeant, a standard PR pitch, which is explicitely marked as not a substitute for an active, immediate, affirmative consent as per existing privacy laws.
Please do not trust most corporate emails.
Stay safe!

Parts of an email I sent today to EBAY. Sorry it's jumbled I cut and paste the sections. I am NOT a hater and respect all cultures. But I have had too many bad customer experiences and it's gone on for quite a while.

Overseas service is deplorable. As a customer, I should be given the following:
-Accurate and consistent information about my account
-Professionalism
-Acceptable soft skills
-Honesty
-In addition to this,
I do not feel I should be put on speaker, my entire call played for surrounding service representative while hearing laughter
I do not feel I should be put on mute without my consent
Literally told to hang up and call back to reach a USA trained rep. Can you even imagine telling that to a customer?
Being put on hold without asking to put me on hold
Being put on hold for at least 6 minutes (which I have timed, several times) without coming back periodically and refreshing call
Experiencing Sarcasm
Being put on hold and conveniently "losing" my call. A personal favorite. Trust me, it's happening. Overseas management is also deplorable.
Why aren't your calls pulled by your managers and audited for performance opportunities? How about silent monitoring? Do your "managers" know how to do these skills? I doubt it.
· Why do I have to wait 15 minutes to reach a manager, only to be treated even worse?
· Why aren't more surveys being sent out? Surveys should be issued on every call (like Amazon.com). If they are being sent automatically, they are somehow being suppressed intentionally. Also, they should NOT be going to the respective managers. A manager's job performance is typically measured by the performance of the representatives they manage. Why document poor performance representatives they manage?
· Surveys should go to a NON-PARTIAL team who documents and measures performance via surveys. You really should model Amazon's customer service. It's stellar, and consistent information is typically given to the customer. This happens overseas, and abroad.

eBay asked me documents to provide the proof of merchandise that I have in my possession. I provided all that they requested. They approved everything. I put a first listing and received following message soon after:
"We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone."
I wrote a message to eBay costumer support and they sent me a questionnaire same as the first time. Soon after in about 15 minutes I received a following answer:
"Thank you for contacting eBay. My name is ____ and I'll be glad to address your concern.
I understand that you are concerned regarding the suspension placed on your account. As we mentioned previously, we do not make decisions like this lightly, so we have spent some time reviewing your case.
Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been suspended because the pattern of activities we have witnessed present a risk to our eBay community.
Edvinas, I would like to inform you that this suspension is permanent. You will not be able to participate in any buying/selling activities on eBay. In addition, any other accounts you own, or that are associated with this account, will also be suspended/restricted.
While we know this is not the response you wished to receive, there is no further opportunity for appeal on this decision.
I highly appreciate your co-operation and understanding in this matter.
So I put my time going through process requesting selling limits sent everything they asked just to receive that I permanently suspended.

Bracelet purchased on 07/16/2021 and since that date the end caps have tarnished and become discolored. I took it to the David Yurman store and they informed me that it was not authentic.

ebay o [protected]-3766151 CA
total price $139.75
Purchased on Comerica credit card

I would like a replacement, I am very disappointed!

Posted an item back to a seller because they were faulty. EBay told me I had to pay and claim it back as the seller couldn't buy a postage label. Been over a month and ebay just keep passing my complaint around and no one can deal with it