eBay’s earns a 4.2-star rating from 3828 reviews, showing that the majority of online shoppers are very satisfied with purchases.
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Complaint
This company blocked after being withy them for 13 years. In all reality I had an account in 2004 I have been a good customer always sent my stuff sometimes your out of town and state when people buy, from you. Well ebay opens cases on you for being away I have tried to put away when gone... I have to have a shop they hold the mail against you when it shows no movement things are tough now. Not my fault But there is always those customer who comes along and manipulates and blacklist you to get free stuff. Or ask you the same message.. Well you block this individual he creates a fake account and gets ad Abd opens up counterfeit claims eBay assumes, well they were fine before mad because I say get lost who would not.. Or the customer who [censored] to you to go out side the guidelines you say quit messaging me he says no. Ebay very unfairly shut down my account. And to make matters worse unfairly blocked me. But keep emailing after I say the company has done me absolutely wrong to the point of being discriminating ripping me off being corrupt. Say I didnt pay I always do well they say call back because they change things they do not. Most of all ask the company to quit emailing me advertisements if I am going to be treated like a door mat. Then do not text email me after I have asked 20 times with email total harassment
Buyer accused seller of things that were not true. eBay has no protection for sellers and always sides with buyer.
Seller Shipped a complete set of hardcover books to buyer. He claimed he only received 2 and accused seller of scamming him to keep funds. The box was very damaged and books disappeared during shipping. Buyer wrote awful feedback and eBay sided with buyer and seller was given no options to dispute buyers claims and subsequent refund given to buyer.
Desired outcome: eBay to give total funds of $286 to seller
Faux leather studded boots payment
I have been with eBay for about 8 years. Prior to 2021 whenever I had an issue, eBay was very courteous when handling any issues I had as a seller. Checking the reviews, I've seen several that state sellers are not treated fairly in a lot of cases. I myself normally will not try to contact a company for complaints but I feel it is an injustice to all the sellers that provide eBay a conglomerate with all of the money they are receiving with out treating the hands that feed them with respect when it comes to issues.
My problem is simple and a whole lot of money was not even the issue. However its the PRINCIPLE. It started March 4 2022.
I sold an item to a customer, who requested the item to be delivered within 3 to 5 days. It was sent. Days later I received an email from the customer stating that the item never arrived. They then requested a refund. I checked with the Post Office and they stated the package was not showing rcvd at their distribution center. Note I delivered the package to the P. O myself and recvd a tracking number. They gave me a case number stating they will check into it. After several days the buyer still did not receive the package and placed a request to eBay. eBay then contacted me stating they placed my payment on hold and that I needed to refund the customer. I agreed. eBay then took funds from my account to reimburse the customer. At the time I had another sale and they took the funds from that sale to pay the customer back stating I did not have enough funds from my main account so they took the additional from my new sale. ( I asked them why did they not just refund the customer with the money owed to me on hold) They stated they cannot do that and I would have to request refund from Post office because they lost the package.
Later ebay then sent me an e-mail stating the customer received the refund and closed the case. In the meantime the post office took another week and half investigating what happened to the mailed item. After another week they sent an email saying that the package was found and delivered to the customer. I then notified eBay and gave them the tracking number, while inquiring how soon I should recvd refund for my money. They said it would be 3 - to 5 business days. After that time frame passed with no refund, I contacted them again. They said they would check into it. After not hearing back from them I called customer service and was told that eBay cancelled the refund due to the fact one of their agents did not have any notes indicationg the reason for the refund. After checking my notes and transcripts of he calls leading up to them the agen said they were very apologetic for the mishap and I should be recving the refund withinf 7 business days. Guess what? 7 days passed and still no refund. I called again insisting to speak with a supervisor (which they transferred me to another agent who stated they were?) She too read all the notes apologized and stated the refund would be within 24 hrs that was. 4/17/22 Guess what. There was no refund. Called eBay again 4/18/22 They stated they would check into it and then told me they didn't know why someone said it would be within 24 hrs. Refunds takes longer. After arguing with them for 1/2 hr, I finally agreed to waiting another 7 bus days. Guess what. 7 days passed no refund. Called again May 25. Had to explain the whole story to another person they stated was a supervisor, she stated it would be 3-5 business days to receive money to my account or to get a coupon for the amount I was owed. I explained I did not want to have to buy something from eBay with a coupon It was my money and I wanted to use it for inventory for my business. She stated she would do that send me an email confirmation of our conversation as well as confirming the refund will be sent. Guess what. I did not get the email, No one called and the only email I received was from the survey team asking how well did they do? Unbelievable. At this point I know that I am just getting the run around. No one is interested in sending what's due to me as a seller. I have good ratings an have had no issues with them.
I feel that especially during this time when prices are running high on everything, the big companies don't care about smaller businesses. If I don't get the funds back, its a loss, and yes it hurts, but I felt the need to vent.
All know is that karma will prevail.
Desired outcome: I would like to get paid for my sale.
Buying a truck
4/8/22 I was looking to buy a truck on face book market place there was a truck for sale for 1000 dollars I contacted the lady who was selling it and told her if she would hold it I would give her 1200 for it she agreed. she inturn told me that she was going to let ebay handle it. when I finally had my money on 4/11/22 I took the ebay label which she provided and I contacted the number on the label they told me to get 6 ebay gift card at 200 a piece and pay for it that way. I did that and I think a a day or two went by and I contaced the same number now the guy tells me that I need to do the same thing totaling 842 dollars which was to cover the insurance of the truck and upon arrival I would get that rembursted to my account low and behold the next day they contacted me saying now they need 632 dollars for the documentation of vehicle I was leary of that and started to inquire and was being told that Igot scammed somI called the police filed a report with them and ebay. being told I got scammed upset me and told the guy wanting the 632 that Ineeded time to get more money. and still to this day he is calling me wanting that money I want to set him up on the phone eith the police.
Desired outcome: i want the truck I paid for or my money back
I've been shopping on Ebay &selling on Ebay since Sept 2002, that's 20 years & I've never been screwed all of this time. I have all positive feedbacks at that. I shop carefully & wisely on there. I don't understand why so many people have had so many bad experiences on there . I've read so many negative feedbacks left for sellers & they range from shipping problems to the wrong items or wrong color & so on , it's apparent to me that many of those complaints are from people that just want to complain about anything they can or to just hear themselves complain. I wouldn't want to deal with so many people as buyers have at times. I would put good money on it that most of those kind of complainers are spoiled brats as well. I'm a disabled Vet on a fixed income & if many or all of those people have ever been through what I have they would appreciate life more or all 100% more. Most of all just shop on line with more caution. I do my home work on everything from the product they're selling to feedbacks & from where the seller is selling from & so on. People need to get some smarts about themselves & use some common sense even though it's not as common as it use to be !
transaction on March 16, 2022 involving purchase $38.19 on a 1938 Springfield, Illinois pit pass to the motorcycle race.er delivered.
The seller is nelsonsnostalgia; I desire the item. Can you encourage the seller to ship the item? the date of the transaction was March 16, 2022 and I paid $38.19 via paypall. I want the item paid for.
Desired outcome: Ship the item paid for
My money returned to my checking
I sold an offtiters tent on eabay and ebay took away my money out of my checking. I no longer have the tent and I no longer have the 564.00 ebay owes me that money back. I believe the buyer kept the tent and got my money for a refund. I told ebay a 1000 times not to use my account and revolked my e-concent and they still took it out. This is my socisl security i'm talking about. I am so pissed
Macbook pro 16 inch
The item was never received. I bought this through PayPal on credit. I need to pay monthly. Furthermore, I am disabled and live on less than $1000 a month. My income is under $10,000 a year. I can pay PayPal some money each month. I don't have the computer which I need as I don't have a phone. Not only that, but I can't use my hands and use dictation software to communicate. This is a huge expense for me. Please help, thank you
Desired outcome: I want my money back.
This was paid for but not delivered. Never received by anybody. Never signed. Order number 0 one – 08448–26543. Request ID [protected]. Amount $2580.61. Seller ID quality – macs. Date purchased March 29, 2022. Seller initiated a case with FedEx C – [protected]. Tracking number [protected]. Seller claimed it was shipped Wednesday three 32,022 and was delivered 8150 Broadway apartment 215 lemon Grove 91945 2:55 PM on Thursday 331 2022 and was signed by HH out according to the FedEx tracking information. This item was never received your signed by anyone.
Monoprice walker tracking upaag000000006333864
On or about November 09 2021 I purchased a Monoprice walker. The price was $60.03 and at that time it seemed the cost of delivery was about $24.00 or so.
On the same day I cancelled the order and was given a verbal that the item would be removed from my account - credit card. They did give me a confirmation number but it is missing along with my credit card statement from that time. The item did not arrive within the time that was promised AND by the time it was delivered I thought the item was for somebody else. There was NO information on the package and nobody in this complex knew who it was for. Finally somebody else opened it and asked around if anybody had ordered it - I said I did but had cancelled the order. I have been trying to have it returned since to no avail and assumed it was unreturnable. I put it for sale or "free" on the computer and NOBODY wants it. IN the middle of this I got the bill and they had charged more for the delivery of the item than the item cost. I am asking for a full refund of my purchase including the exchange rate - that the item be taken of my credit card completely. Around $124.00 though I cannot locate that particular credit card statement.
Joy Ann Jamieson
238 Maunsell Cl. N.E.
Calgary, AB T2E 7C2
[protected]
[protected]@gmail.com
Desired outcome: a refund on my credit card despite the fact that the item was delivered $124.00 or so.
Not paid for item sold on ebay
C $1,300.00, Feb 28, 2022 at 2:33pm EST -- Ship to zip code: [protected]
Apple iPhone 13 Pro Max - 128GB - Sierra Blue (Unlocked) (CA)([protected]) Tracking: [protected] [DHL]
I have the listing, chat transcripts, and any other information you may need.
I listed an iPhone 13 Pro Max for sale on eBay.ca for $1300 CAD, on Feb. 28, 2022 the listing was ended by eBay's automated system and I was advised that Eddy Mendoza of Miami FL had purchased the item. I was then advised by the system that payment had been received and was instructed to print shipping labels and send the item to the buyer. I was notified that eBay was holding the payment until (their estimate) March 15, 2022. I entered DHL tracking numbers March 1st, and shipped the item Next Day Air [upgraded tier of service so the buyer can have it sooner, and I can get paid sooner].
Then things got weird. The item no longer showed payment received, except the tracking number reported "delivered". Instead of sending me the payment, eBay billed me for the final value assessment (which in my opinion is about as kosher as division by zero). Ebay did refund that amount, but I am still out the $1300 plus $30 shipping and packaging materials cost. I have tried exhaustively to work with their capable and courteous support staff, even a supervising manager stepped in (to issue the refund for fees but nothing further).
What I learned from chats with 5 reps: eBay had cancelled the buyer's account for some sort of violation of terms. The so-what part: when they denied-his-service they also cancelled all of his transactions, including the payment to me. One rep was adamant and firm that this was MY mistake, I was the one who entered the paid notification into the system and eBay was totally uninvolved in creating this horror! That took me off guard! Another rep spent 10 totally sincere without-a-hint-of-hipster-sarcasm minutes explaining how these benevolent actions were taken to protect me from the wrongdoing of unscrupulous buyers... [Remember I have transcripts] I paraphrased: eBay protected me from nonpayment and other evils by stopping the payment for my iPhone? To control the situation? To stop further harm? What could Eddy do to me from Miami after he didn't pay I wondered, distracting myself from the horror by entertaining hypothetical game theory scenarios, to keep my cool. Yelling at eBay reps might get them to "protect" me further, god forbid!
The lack of big picture awareness of the staff is exposed with unusual clarity! If would be easy to offer corporate training consultation to them, with the first hand experience and awareness of their points of possible improvement, but my objective is to recover the money I desperately need to put it simply, to pay my rent! I am not sure if you can sense my panic, thinly disguised by the stiff businessy vernacular, but if I did a good job to hide it, FYI I'm nearly in tears.
Desired outcome: $1300 paid. Ebay = "broker" under rules of escrow. Ebay fees are for this alone. FB & CL list items for free to bigger audience.
Motorised Mop for Dyson V7 V8 V10 V11 Vacuum Cleaners with Water Tank #[protected]
Seller yilou-123456 advertised product (Motorised Mop for Dyson V7 V8 V10 V11 Vacuum Cleaners with Water Tank #[protected]) as having (at least) "10 available" but 12 hours later received 'notice' from "brand side" that 'inventory needed to be reassessed' and 'sales were being SUSPENDED' and did I want to wait "1-2 weeks" (delivery at purchase was 3/21/22 - 3/24/22, and this happened on 3/15/22) to receive whatever NEW product seller received. I REPLIED BY EMAIL saying "NO...CANCEL...FULL REFUND" ('bait and switch' was long ago 'outlawed' as was 'false advertisement') but over 12 hours later, ORDER IS STILL NOT CANCELED AND PAYMENT IS NOT REFUNDED! Sales WERE NOT SUSPENDED when I bought the product and allegedly there WAS INVENTORY! This is the SECOND eBay seller who did a 'bait and switch' for a very similar product, but that seller, bestsellyilou, who ESTIMATED DELIVERY [protected] BUT ALSO HAD NO PRODUCT IN INVENTORY and WANTED ME TO WAIT FOR MORE TO ARRIVE FROM CHINA THEN BLAMED MY SHIPPING ADDRESS AS THE REASON FOR CANCELATION OF MY ORDER,,,NOT LACK OF PRODUCT TO SELL/SHIP...of "Replacement Brush Head Or Wand Tube Kits For Dyson V7_8_10_11 Vacuum Cleaner _ eBay - More than 10 Available" DID ACTUALLY cancel the order and put the REFUND into effect...although I won't get MY PAYMENT back for "3-5 days" after.
Desired outcome: Order MUST BE CANCELED and FULL REFUND APPLIED IMMEDIATELY!!!
none performance in sale of motorcycle
Highest bidder and paid $6405 for a motorcycle offered ebay. Seller claims pick up was late so( second trucking co. so far)he states the contract was voided. He has refused to refund the money or release the motorcycle or forward the title. Refuses to communicate at this time. Has dragged on for 31/2 months. Seller is Seth Laurence from Dacula Georgia, 2153 Cain Circle
Desired outcome: the motorcycle or the funds returned
Men size 8 slipper/fraudulent 7inx5in envelop/fradulent review systems
I"ve used ebay for many years as a buyer. I recently added some selling items to get rid of my stuff. I live in USA.
I recently purchased a slipper from China. The ebay seller in China refused to ship and I left negative review. Immediately the seller sent me daily emails in Chinese (which I don't understand what it says), and changed status to "shipped".
So this seller is one of ebay fraudulent sellers - this seller sends nothing in 7in X5inch envelop (see attached) as post tracking number as if size 9 shoes/slippers were sent. ebay tracking doesn't show weight of shipping, and ebay shows sellers shipped.
Now this seller got angry about negative review that I left. This seller purchased one of my item at night, and immediately leave negative review. then ask for refund. I asked ebay to step in. ebay refused.
This seller still got angry and repeats. Ebay system doesn't work because I blocked this seller, but he is able to repeat. So I asked ebay to step in again. ebay said it would. But instead, ebay removed review that I left instead.
End result? This Chinese seller got my money, did not ship slipper but send empty envelop. I got two negative review from this seller.
So I am asking any of you to appoint a person to follow up. Ebay help is based in Asia and they don't have any intend to work. ebay system has loop hole and it doesn't work.
attached: see identical tracking numbers
Desired outcome: 1. return my money, 2. remove two negative review left by the same fraudulent seller, 3. put back the negative review that I left to this fraudulent seller,4. prohibit this seller to sell any item on ebay
Account suspended/banned indefinitely for no reason-new user
Brand new user. Only a month in or less. Nothing but trouble since i opened up. They upped my listings since they deleted the ones i had for "exceeding limit" prior to. However after they upped my listings and allowed revenue flow, after my 4th listing, and FIRST sale of $100, i got banned PERMANENTLY. No reason just a GENERAL notice of violation and consumer risk/safety whatever notice. No counterfeit items were sold. No spamming. No price gouging. No dropshipping. Everything was secondhand sales that i got at garage sales, facebook marketplace purges, etc. The only thing i can think of is an invoice i sent noting that item won't be sent until payment confirmed...but that's only because i got a notification from EBAY saying i dont have to send it out until payment is confirmed so i just thought to relay that info to the buyer through the invoice. There was also a $1 fee that got bounced back because i opened up a new "business/seller" bank account with my bank so i could file taxes accordingly, so it was empty because it was a new account. But for that, why not just send a warning? It's ONE DOLLAR. Chatted with them and told them i can submit proof of whatever they need and almost all of them just kept going with automated messages and won't tell me why my account has been banned. Some were actually non-robotic but just kept sending me through hoops. Saying i need to get it reviewed and to sign up for a "call back" which was a load of croc. All i would like is for my account to get reinstated. I can't chat anymore as they've deemed my ip address a "bot" so i can't open up a chat with them anymore. Pictures can be provided if necessary. Hopefully someone out there can help. I hesr this has been an ongoing issue with them lately. Any CLASS ACTION LAWSUITS out there I'm going to be joining as they keep charging fees to my bank for something that they deleted themselves without permission and stopped my payment from going through. If i don't find any I'll just look into gathering everyone on all these threads out there & ask if they want to attach themselves to it and send it out to the corresponding Attorney General. A lot of people haven't received their funds. I know they can ban at will but they should implement different procedures before just offing us all for no reason. Even if it means getting in the picture with your item. Idk. Something to prove you're real and not a bot. Also for authentication purposes. They should implement an authentication feature where the seller can pay to have their items authenticated or risk 50/50 chance of item being banned. Good luck everyone✌
Desired outcome: Want my account Re-instated
Would like a refund $1350.00
I listed an antique art nouveau dragon brooch on December 31 2021. It was purchased by Lisa Stockhammer for full price of $1350.00 on January 1 2022.
Per Ebay, I was to secure delivery by requiring a signature confirmation of delivery. Item was delivered and signed for by Lisa Stockhammer on January 10, 2022 at 11:39 AM. I have a copy of the recipients signature from the US Post Office.
On January 11, 2022 Lisa Stockhammer sent me an email stating that she did receive the package but there was nothing in it and that it was ripped.
I told her to open a case with Ebay and I would followup with the post office regarding the issue.
A case was opened by Ebay on January 15, 2022. Case # [protected]
I followed up with the post office for a search request on January 11, 2022.
They stated via e-mail that the item was signed for and delivered.
I provided Ebay with all of the documentation regarding the delivery of the brooch.
On January 20, 2022, I received an e-mail that the case was resolved on my behalf stating that the buyer did receive the item.
No further action was needed.
On February 1, 2022 I received an e-mail that my account would be charged $551.22 for funds that I owe. There was no explanation as to why the funds would be removed from my checking account.
Called Ebay that afternoon 2/1/22 and spoke with a customer service rep named Jenny. She stated that the buyer was reimbursed the entire $1350.00.
She attempted to contact the appeals department regarding this matter but no one was available at the moment. She opened an appeal case while I was on the line.
She stated that I should hear from Ebay in 1-3 days regarding this matter.
I have not heard from them.
Ronald Carciero
150 Court Street
Dedham, MA 02026
[protected]@yahoo.com
[protected]
I've been selling on ebay for over 22 years. Ebay gives me the option to have a no return policy on buyer remorse return requests. I accept returns if the items are damaged or not as described but if the buyer orders the wrong item or changes their mind I don't accept the return requests. Last Saturday I had a request from a buyer who ordered a LARGE skillet and didn't realize it was so big so wanted to return it. The measurements were clear in the listing so I denied the return request. Since then I've sold a total of 2 items in the last week. I know ebay hides a sellers listings if they feel a seller has done something wrong. I have close to 300 listings up right now and there is no reason my sales have tanked unless they are hidden from being viewed. In ebays own words~~"you will be able to see your listings in search but they won't be visible to buyers". I believe this is what they did to me because I denied the return request for the skillet. Ebay sees the buyers as their bread & butter but it's the sellers who pad ebays pockets. They don't charge a buyer for their purchases~~they take the $$ from the seller. If things don't change soon I'll take my listings down & ebay won't get another dime from me. It's sad they will do this to a seller who has made them a lot of money in over 22 years of selling.
My account is permanently suspended without good reason
Account suspended without good reason, my refunds have not been received and eBay has debited an unauthorized transaction of £29 from my PayPal account.
Desired outcome: Refund my money due
Farberware 6 piece setting portable dishwasher
This item was returned to the seller by the post office. The USPS never left me a notice on my door nor did they knock on my door bc I work from home and am always home during the day. I contacted seller as eBay advised who had both my money and my item. The seller did not answer any of my emails through eBay and by the time I got eBay involved they claimed the 30 days had passed and I needed to work it out with the seller who refuses to respond to me bc he has my money and the item.
I have a decades long spotless records with ebay purchases as a buyer.
Their customer service representatives so called all lie tell you one thing then send you an email telling something completely different.
Desired outcome: eBay either should refund my money or I will close my eBay account.
ebay stole from me and removed my negative feedback of bad seller
milstuff22 a seller on ebay sent a controller that never show up but it say's it did but I meet the mail man that day and he had my other stuff but no controller so I know it did not make it and was shocked to see it sayed it had been delivered that day. ebay gave me no refund and removed the neg. feedback from milstuff22. I say go to Amazon better deals on food and candy always better then ebay. I am done with ebay will go to Amazon they leave me no choice. ebay has loop holes for scammers and I will only name one but their are 5 I have personally had happen to me. They can remove themselves as a registered user and come back latter and you can't leave feedback. ebay protects scammers it's worse then dose nothing to stop them. I can't leave feedback on any scammers that scammed me ebay won't let me and I went to look up these sellers on my ebay history for this complaint and it has been removed all I can say is WOW this is worse then I thought. Ebay is not a safe place to buy from and they don't seem to care.
Desired outcome: I want Ebay to be a safe place to buy from
Update milstuff22 is a good seller who did not steal from me it was the mailman that did this. Sorry milstuff22 I know now you were a victim like me and I'm sorry. ebay even right now is doing thing to hinder my feed back of bad sellers and so is amazon even more so. The milstuff22 incident was different from the bad sellers that you can't leave bad feedback on first by having a waiting period then after being timed out saying (It looks like you already left feedback or you waited longer than our policy allows) ORDER DATE
Apr 04, 2022 I tried to leave feedback on 4/19/22 and got the message above so I took to long. I would tell you the name of this seller but he didn't do anything wrong to me. I would list the names of past bad sellers but my history is lost so I can't. Despite everything I am still using ebay as when I put something in the cart the price dose not change unlike on amazon where it dose.
eBay is a scam and a fraud I agree thank you
Ebay tracks us with emails
Most emails from Ebay contain tracking pixels. Also known as web beacons, these secretive codes are embedded invisibly and are designed to collect IP address, device and browser details, and other personal info. You do not need to click any link. These codes auto execute themselves as soon as you open these emails. And every time and everywhere. Even after you forward these emails to somebody else, (s)he will be tracked, even not an EBay user. Unlike cookies, there are no requests for immediate consent nor these are acceptable substitute for read receipt as 'where's, 'when's and device details are being sent. Intact, tracking pixels violate all privacy regulation I am aware of.
After years of reports to Ebay's customer service, domain registrant, admin, tech and abuse departments, a recent email refers to their privacy statemeant, a standard PR pitch, which is explicitely marked as not a substitute for an active, immediate, affirmative consent as per existing privacy laws.
Please do not trust most corporate emails.
Stay safe!
! WARNING ! EBAY COSTOMER CARE LIES TO THEIR COSTOMERS ,VERY DISHONEST . i purchased an item on ebay for my wifes neice it was the rong size , so ebay told me to ship it back and i would have to pay for the return shipping and not to worry that i would recieve a refund for the iten and the return shipping , so i shiped it back and called e bay to let them know , they then informed me that they would not refund me on the return shipping , after a while of talking with ebay they agreed to refund me on the return shipping , and i recieved two emails from ebay costomer care that i would recieve a refund for the return shipping , and a few days ago i recieved another email stating that i will not recieve a refud , ebay costomer does not care about their costomers , they are very dishonest and have no problem lying to their costomers , the shipping was only $ 1800 , but it's the principal , if you have any problems shopping on ebay ,... just so you know , ebay costomer service and costomer care will not help you out , you stand a good chance of loosing your money from a buisness that does not care about their costomers
Horrible overseas service
Parts of an email I sent today to EBAY. Sorry it's jumbled I cut and paste the sections. I am NOT a hater and respect all cultures. But I have had too many bad customer experiences and it's gone on for quite a while.
Overseas service is deplorable. As a customer, I should be given the following:
-Accurate and consistent information about my account
-Professionalism
-Acceptable soft skills
-Honesty
-In addition to this,
I do not feel I should be put on speaker, my entire call played for surrounding service representative while hearing laughter
I do not feel I should be put on mute without my consent
Literally told to hang up and call back to reach a USA trained rep. Can you even imagine telling that to a customer?
Being put on hold without asking to put me on hold
Being put on hold for at least 6 minutes (which I have timed, several times) without coming back periodically and refreshing call
Experiencing Sarcasm
Being put on hold and conveniently "losing" my call. A personal favorite. Trust me, it's happening. Overseas management is also deplorable.
Why aren't your calls pulled by your managers and audited for performance opportunities? How about silent monitoring? Do your "managers" know how to do these skills? I doubt it.
· Why do I have to wait 15 minutes to reach a manager, only to be treated even worse?
· Why aren't more surveys being sent out? Surveys should be issued on every call (like Amazon.com). If they are being sent automatically, they are somehow being suppressed intentionally. Also, they should NOT be going to the respective managers. A manager's job performance is typically measured by the performance of the representatives they manage. Why document poor performance representatives they manage?
· Surveys should go to a NON-PARTIAL team who documents and measures performance via surveys. You really should model Amazon's customer service. It's stellar, and consistent information is typically given to the customer. This happens overseas, and abroad.
Desired outcome: train your representatives and managers abroad
Account - permanent suspension
eBay asked me documents to provide the proof of merchandise that I have in my possession. I provided all that they requested. They approved everything. I put a first listing and received following message soon after:
"We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone."
I wrote a message to eBay costumer support and they sent me a questionnaire same as the first time. Soon after in about 15 minutes I received a following answer:
"Thank you for contacting eBay. My name is ____ and I'll be glad to address your concern.
I understand that you are concerned regarding the suspension placed on your account. As we mentioned previously, we do not make decisions like this lightly, so we have spent some time reviewing your case.
Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been suspended because the pattern of activities we have witnessed present a risk to our eBay community.
Edvinas, I would like to inform you that this suspension is permanent. You will not be able to participate in any buying/selling activities on eBay. In addition, any other accounts you own, or that are associated with this account, will also be suspended/restricted.
While we know this is not the response you wished to receive, there is no further opportunity for appeal on this decision.
I highly appreciate your co-operation and understanding in this matter.
So I put my time going through process requesting selling limits sent everything they asked just to receive that I permanently suspended.
eBay lift account suspension
eBay Reviews 0
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About eBay
One of the key features of eBay is its vast selection of products. From electronics and fashion to home goods and collectibles, eBay offers a wide range of items for sale. Buyers can browse through millions of listings and find exactly what they're looking for, whether it's a rare vintage item or the latest tech gadget.
Sellers on eBay also benefit from the platform's global reach. With millions of potential buyers from all over the world, eBay provides a powerful platform for small businesses and individual sellers to reach a wider audience and grow their sales.
In addition to its marketplace, eBay also offers a range of other services and features. These include eBay Motors, a dedicated platform for buying and selling cars and other vehicles, as well as eBay Classifieds, a local classifieds site for buying and selling goods and services in your area.
Overall, eBay is a trusted and reliable platform for buying and selling goods online. With its vast selection of products, global reach, and user-friendly interface, eBay is a go-to destination for millions of shoppers and sellers around the world.
Here is a guide on how to file a complaint about eBay on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.
3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.
6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.
Overview of eBay complaint handling
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eBay Contacts
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eBay phone numbers+1 (800) 322-9266+1 (800) 322-9266Click up if you have successfully reached eBay by calling +1 (800) 322-9266 phone number 0 0 users reported that they have successfully reached eBay by calling +1 (800) 322-9266 phone number Click down if you have unsuccessfully reached eBay by calling +1 (800) 322-9266 phone number 0 0 users reported that they have UNsuccessfully reached eBay by calling +1 (800) 322-9266 phone number+1 (408) 376-7400+1 (408) 376-7400Click up if you have successfully reached eBay by calling +1 (408) 376-7400 phone number 1 1 users reported that they have successfully reached eBay by calling +1 (408) 376-7400 phone number Click down if you have unsuccessfully reached eBay by calling +1 (408) 376-7400 phone number 0 0 users reported that they have UNsuccessfully reached eBay by calling +1 (408) 376-7400 phone number+1 (408) 284-9804+1 (408) 284-9804Click up if you have successfully reached eBay by calling +1 (408) 284-9804 phone number 0 0 users reported that they have successfully reached eBay by calling +1 (408) 284-9804 phone number Click down if you have unsuccessfully reached eBay by calling +1 (408) 284-9804 phone number 0 0 users reported that they have UNsuccessfully reached eBay by calling +1 (408) 284-9804 phone number
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eBay emailscustomerservice@ebay.com100%Confidence score: 100%Support
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eBay address2211 North First Street, San Jose, California, 95131, United States
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eBay social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 09, 2024
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