Edgars Fashion / Edcon
Reviews and Complaints

I bought a pair of shoes of approx R900 at Edgars Forest Hill (Monavoni/Mnandi) in July 2015, for my brother to wear to my daughter's wedding in Cape Town in September 2015. He is living in the West coast and I am living in Pretoria. I took it to the wedding, to find out on the day of the wedding that he bought himself others shoes and will not wear the ones I bought for him. His reason was: the shoes are hurting him (he fitted it when we bought it in July 2015). I have the box, the slip and it was not worn. In October 2015 after the wedding, Edgars refuses to take it back and refund my account with the money. They have big boards in the store that indicates a 6 months return policy.

I closed my account (04 Oct 2015) and was not aware that I had overpaid by approx. R800. So I was advised they need to refund me but I have to provide excessive documents - a letter, bank statements and ID copy. I queried this as I wasn't sure why It was necessary. I had to do it but they did not explain in what format the documents need to be. Anyway, I called to check if I can use my Passport Copy as I was at the office and this is the only ID copy I had on file - they said it was fine. I then received a reply saying Passport is not allowed. Unacceptable! Then I was told my bank statements are incorrect - my branch is virtual and I do internet banking. I then sent the I.D. copy, 'correct' bank statements and received the following email (NOT AN AUTOMATED REPLY)(19 Oct 2015): "Dear Ms Lotz, Account number: [protected]... thank you for the received documents. Kindly be advised I have forwarded these to the relevant personnel to assist further with your refund request. Please be advised the process will take +- 14 to 21 working days. I received a call (21 Oct 2015) to say my I.D. copy is cut off, which it's not. I refuse to engage further; they really need to refund the money. I also complained on Hellopeter on 21 Oct 2015 and received the below reply on 22 Oct 2015: (TO DATE NO REFUND) Hello penns, Thank you for raising your apprehensions with us. We can understand the frustration caused, but we have referred this query to the accounts department manager to address. We assure you concrete feedback will be given to you with regards to your refund. Please accept our sincerest apologies for the overall experience. The reference number for your query is: [protected] [protected]/GO If you require any further assistance, kindly contact the accounts department on [protected]. Kind regards Edcon customer experience [protected] FREE

Beware of this bogus sign. After buying for over R3000, I was told I'm not eligible for this discount as I should have received a sms with a voucher number to get the discount. This sign clearly say "exlusive to thank u card holders" and not random card holders or card holders which received a sms. Is this the type of service which we should expect from you. Maybe change the card name to thuck you.

On the 17th of October I selected a pants and queued for payment. The transaction was processed at the till and payment was successfully made using my debit card. I received an in contact message immediately from FNB indicating that my account had been debited. While waiting for the till slip to be printed the system shut down. According to the manager and cashier my purchase had not gone through on Edgar's' side and therefore I could not take the pants. They were blasé about the whole incident saying the payment would reverse in a few hours or days and if it did not I was to come in with a bank statement to show that the payment was not reversed. Dissatisfied with their mishandling of the situation I called customer care immediately on my cellphone no less. I was told to provide my contact details and the cashier needed to log the incident so that the transaction may be reversed. Both the manager and cashier seemed dumbstruck at this. I badly wanted the pants and so paid for the same one a second time. To date the first payment has not been reversed and no one has contacted me to sort the problem. I contacted customer care yet again but to no avail. Seems like I've been robbed of R200 by Edgars. I'd appreciate it if my money would be returned to me.

My name is Nokuthula Nyuswa. On the 16th of October 2015 I went to Edgars Westville at the Pavillion to shop. I went to pay for my items and proceeded to leave the store. I was stopped by security who just slammed the door and wouldn't let me leave. I asked him if there was a problem and he kept quiet and wouldn't answer me. Another security came and asked me to follow him. I asked him why and he wouldn't answer me, he just said someone requested to see me at the back. I was shown to the control room and asked to strip. I asked why. They told me they suspected I had stolen something. I then asked them why as I wasn't doing anything suspicious, I was shopping like every other customer. They found nothing in my bag or on my person. I asked them why I was targeted for a search and they just kept quiet. I then requested to speak to the Manager. A gentleman called Thabani Maphanga arrived and introduced himself as the Manager. I explained what happened and wanted to find out why I was targeted. He said he could not respond until he had looked at the cameras. He looked at the cameras and found nothing suspicious. I then lodged a complaint of discrimination and unfair treatment as I was obviously targeted for my disability. The only thing they said was that my movement was suspicious. People with disabilities have enough hard times without being victimized simply because I walk different from everyone else. I requested Edgars policy to see if procedure was followed. I was not provided with a copy. I was told my complaint would be addressed Risk manager Rodney and I would be provided with a reference number. Nothing has happened. On the 19th of October 2015 I called Edgars to follow up on my complaint. I spoke to Adrian who said he would attend to my complaint. He did not get back to me. I wish to find out how my complaint will be addressed. I would also like a copy of Edgars policy regarding theft and procedure because I don't think they followed procedure. I have been a loyal customer of Edgars. My account is always up to date. I did not deserve to be targeted and humiliated and become a source of amusement. Regards, Nokuthula Nyuswa thule.[protected]@gmail.com [protected]

20/10/2015: I Had Visitors that I wanted to spoil today buying some Cosmetic etc. while there wanted to pay my Account.To my Surprise the Aircon was not working at the cosmetic department and we could hardly breath of the heat. Left and phoned the manager. Witch gave me an attitude. I am certainly not one of her workers and she could not care less when the problem would be resolved.Samantha wake up call you are the manager and not the owner of Edgars. I know whether you have a Busy month or an Quiet Month your Salary Stays the same, but leave that attitude it is bad for Business. It is us Clients that keep your doors open and that pays your Salary. Its time you realize this. If I should go there and the aircon should still be off I will definitely put this bad attitude on Hellopete. As I Can not believe that Edgars of all People let their staff work in such horrific conditions and expect customers to shop for cosmetics in that horrific heat that we cant almost breathe. But Why should the manager do anything after all she sits under the aircon, waiting for month end to receive her Salary.

Good Day, I bought 3 items (Black Skirt, white top and black jacket) from Edgars, Menlyn Branch for a friend on Tuesday, 13 October 2015. When I showed her, she did not like them and I had to return them. Today, 15 October 2015, went back to Menlyn to return the items. I was helped by Nthabiseng Mathigke (1322866), Alida (1339694) and Christine Papo (1312971). The black jacket and white top was accepted but refused to take the black skirt as Christine claims it was worn. I need your assistance as to what I must do as I don't need the skirt. I need refund. Your urgent assistance will be appreciated.

Edgars took my account to MBDC, they gave me a settlement which I paid it up, the lady promised to give me a paid up letter after finished paying, she sent me to Edgars to get the letter and to my suprised Edgards says I'm still owing therefor will not issue me with a letter, I phoned the attorneys back and they now say it will take them 21 days to reverse the money from Edgards, all I want from them is a paid up letter!

We have been asking the manager of Edgar's thabazimbi to order clothing for the over size people in thabazimbi but nothing happens it is like they only supply for the skinny people in our town we are a lot of oversize men and women so we are asking please make space or corner for oversize women and men in the thabazimbi Edgar's store. I don't see why we have to drive every time to the big cities to buy clothing if we can buy it in our own town.

To whom it may concern My name is Zeenat Birtles, I applied for an Edgars thank you card today. However it shows that I had an existing account with Edgars. I had an Edgars account a few years back which I paid up and closed. I was on maternity leave since May up until August 2015 and got paid UIF maternity monies into my bank account and got paid now for the month of September my full salary which reflected on the bank statement. I am extremely upset with the lack of customer service at Edgars in Claremont, firstly I was on lunch applying for an account it took almost my full 1 hour lunch only to find out that they declined my application as I needed a 3 month bank statement which I had provided, but due to me being on maternity leave they have declined my application. what gets to me is that I am indeed a very good payer, why couldn't they do a credit check? or I could have provided them with my latest payslip so that they can see that I am working at my current job for over 2 years already! Now I have to resubmit my application after 3 salaries to get my account active! This is seriously upsetting! Please email me on [protected]@gmail.com or alternatively on [protected] so that I can have a better understanding as to why I have been declined. Thanks Kind regards Zeenat Birtles

Have been contacting Edgars since June 2015 regarding this complaint without anything being done. Your Collections Manager has threatened to take legal action should I not pay for a service I never authorised. I spoke to Suw-Ellen Johnson [protected] on 08/08/2015 - 5 times and was told to call RCS regarding the account. Called [protected] on 09/09/2015 - was told Cell C Amounts will be reversed - it is still being deducted.
1) I do not have a Cell C account nor do I use Cell C - so the statement is clearly incorrect
2) I did not give permission for Insurance which has been deducted for the past 2 years
3) I'm a 73 year old pensioner, so clearly I would not be interested in either of these, nor would I qualify - which is in contravention of the Consumer Protection Act

If I do not receive a satisfactory response urgently, this matter will be take to the Ombudsman for further investigation.

Mrs PV Links
Acc No [protected]

Good day

Last year 2014, I paid Edgars in full and requested that the account be closed. Now on my Transunion ITC they have indicated a symbol "E", indicating that they have extended their term, which is not the case. I had specifically asked to have the account closed. This is now affecting my credit scoring. I have tried on numerous occasions to call into edgars but they refer me to the following number [protected] and no answer. I need to know what is happening. I don't want an account with edgars.

I applied for an account with Edgar's in August and informed the representative i do not need all their different insurance and cover plans activated on my account. The following day i received sms's thanking me for activating all the plans. I contacted Edgar's and told them to remove it. Received my statement in September and still being billed.

I was in Edgars, germiston mall yesterday (09/09/2015 ) I took 5 tees from a rail which was marked 75% off all items, when I got to the tills I was told that the tees were not on sale despite the fact that there were packed on the rail marked 75% off. The supervisor who was there told me that I can only get 75% off on items that have a red price tag on. I then left the tees, I went back today and bought about 20 items that were on sale and all with the red stickers, surprisingly when I got to the tills I was not some of the clothes were not on sale, the prices on them were wrong and the red prices stickers were put by mistake. I then asked to see the manager who told me that even though it is a mistake from their side I can't get the sale price. She was so rude to me, she even told me that I have no right to be questioning her about the prices. Her name is Vaida. I need to know why am I suppose to pay a different price to what is on the garment

Date: 25/08/2015

To whom it may concern

An entry exchange (credit note) had occurred on 12/06/2015 for a purchase that had been made on 07/05/2015. Two [censored] Boy jeans had been purchased, the promotion had been buy one and get one free. I had come in to exchange 1 jean for a different size but was unable to find the size suitable for me. I had asked the cashier if it was possible to return the jeans and credit the amount for the jeans (including the discount) back into the account.

The Cashier (Zama Mlaba) had credited the exact jeans twice (which had not been purchased twice on the original sale receipt) and then went forward to purchase the same jeans onto my account (while the special had still been on). The jean that I had returned to the store had been taken and considered as one jean purchased with no discount and no amount credited to my account. Please note I did not leave the store with the jeans and the camera footage for that particular day will verify that.

The June and July statement did not reflect any entry exchanged for the jean, but it did reflect the credit for the bag I had exchanged on the same day. I had waited for an August statement to verify no credit being made to my account (hence the timing of the complaint being in august).

On the 25/08/2015 I had explained the situation to the Edgars Manager (Karen Chetty) of the Westville branch. The cashier whom had processed the exchange was on leave. The manager had informed me that because the exchange had been made on an item on promotion (buy one get one free) the cashier had processed the exchange correctly, and because the complaint is being made so late the promotion has collapsed there is nothing that she can do. She went further to say that it is not the responsibility of the cashier to advise my transaction.

I do not agree on the following basis…

• I did not bring into the store two jeans that had been purchased to process a credit note that reflected two jeans returned. Note the cashier had credited the exact same jean twice which is not on my original receipt.

• The same jean that was returned to the cashier had then been processed as the jean purchased but it had been collected by the cashier to the store. Basically it is assumed that the jean I had at home is now the jean purchased at the full amount, but the promotion had still been on so I should be entitled to another jean hence the credit note is incorrect. The cashier knew of the promotion as she had just made the credit for the exchange entry. Furthermore I did not leave the store with a jean.

• The manger had argued that the complaint is now too late to rectify but it had been the store that had accepted an exchange 35 days after purchase (breaking the stores standard practices).
• An exchange was aimed to benefit me (the customer) by either crediting the amount paid for jean (I fully understand it had been on promotion hence it is only fair to the store to be credited with the 50% discounted promotion) or exchanging the jean for another item equivalent to the amount of the jean. Neither had been done or advised otherwise.

• The cashier had clearly misunderstood my request, because what she had done did not benefit me in any way.

• The manager of the store should have rectified the issue of incorrect returns (the jean which had been collected by the store) and purchase made on the credit note by allowing me to take a jean or an item equivalent to its amount or credited my account to the amount of the jean (with the discount to be fair the store).

• I (the customer) should have been advised to keep the jean I was going to return because there is no benefit to me (as it had been my request to credit the jean and cashier had been fully aware of her job and how the credit should occur because of the promotion). The store and personal should always have the best interest of the customer's needs.
• If you can consider two jeans not being visible during an exchange, then you can surely consider two jeans not being there for a purchase because of “system capturing” (due to the buy one get one free). Then one jean is in my possession and one is now owed to me.

Please be informed that I am fully aware I should have immediately checked and questioned the credit note before leaving the store on the 12/06/2015 and before signing the credit note, I honestly had signed the credit note because it reflected a total of zero, but that had been due to the cancellation of the purchase and return amount (hence the reason for not reflecting in the monthly statements and the delay in the complaint of the issue). Furthermore I always have good faith not to be cheated by Edgars and I knew if I acknowledged a problem later on, I could address it and convince your understanding as I am a valued and loyal customer.

I feel like this is unfair to me as a customer and I should be compensated in some way.

Hemeshni Dhanesar
Account holder: Keshni Dhanesar

I received a call last night from this call centre number [protected]. The call centre agent Ritesh told me he had a wonderful deal whereby i can increase my Edgars Family Funeral Insurance too double. I asked him how much more it would cost me. When he told me i said thanks so much for the call but that i did not want to increase my monthly expenses and wanted to cut down. He then responded: "That is strange that you say that you want to cut down because you spent R...on your account last month and R... on your account the month before." I am ashamed to say that my response was..." that what I spent my money on had (rude word)-all to do with him". I have now cancelled my existing Edgars Family Funeral Insurance. I will also be paying off my Edgars account and closing it. That kind of response is not acceptable. They need to accept that NO is NO and respect my decision.

My name is Urisha Maharaj, I bought a pair of Levis jeans from Edgars Dundee, Kwazulu Natal and they were going on special. Buy one get one free. The blue one is an ok condition but the black one is terrible. It had the first wash and you would swear it is an old pair of jeans. It has faded and fluff is sticking to it. It doesn't mean I got one pair free then it must be damaged. My address is P O Box 177, Glencoe, 2930, Residential address 18 Nehru Road, Glencoe, 2930. Cell no. [protected]. Email address : [protected]@justice.gov.za.

I would like Levis to replace the jeans I had purchased from Edgars. I have the receipt if you need proof of the purchase. The price was R699. I bought the jeans on my brothers account.

Good day

I sent an email and still waiting for a response. . . I sent a mail on wednesday and i was told it would take 48 hours to get back to me and im still waiting so i thought i would share it on this sight for a faster response.

I would like to mention an incident that happened last night (Tuesday 21 july 2015) roughly around 18:40pm while i was in your edgars store at bay west mall. I am a very unhappy customer!

What are your policies on a customer getting injured on your premises because of your negligence? The reason for me asking this is the following:

I stood on the security tag which pierced through my boot and into my foot, causing a puncture wound and profuse bleeding. This might not have happened if there were staff members on the floor at the time as my sister and i were looking for someone to assist us to open up the changing room and ask about a shoe size and there was no one in sight.

After piercing my foot and shouting still no one had come, i had to walk around with my foot bleeding while my sister which is in a wheel chair has to look for assistance. I only got a plaster and now have to fund for a tetanus vaccination and not to mention the pain.

This is a health and safety issue – sharp objects lying around injuring customers. It’s a customers right to a safe environment.

I will consider other course of corrective action if you do not respond to my injury in a satisfactory way.

My wife and I started at Boardmans to get an orange squeezer. We were told "out of stock" and the assistant carried on with his work.
Went into Edgars to buy clothes and a similair attitude prevailed. Only one till operator, rude and arrogant security and useless and non existant management. Will take my, my fa, mily and frineds business elsewhere to where people care about service and customer care. Did even one person offer to phone other branches, take out names or just show an interest in our problems? NO

I wanted to exchange the mascara that I bought but was broken when I got home.
First the security sent me to the wrong place, then cosmetics was called and when she came, the spoke in their language and expected me to understand.
They told me that the Revlon consultant has to be there and she wasn't so I had to go back home with my broken mascara, they were not even trying to help me!