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CB Department Stores Edgars Fashion / Edcon Unauthorized charges of airtime on my account
Edgars Fashion / Edcon

Edgars Fashion / Edcon review: Unauthorized charges of airtime on my account

L
Author of the review
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am more than angry because of the incompetence and rudeness of the customer service reps. I have been charged with airtime of R399 per month since 2015 on my account which I have not authorized and it does not even go to my own cellphone number. The sales lady at the store refused to provide me with the number that is receiving the airtime on a monthly basis. Every year I am told its being processed bt no refund has been done until last month of November 2019 where only R399 was refunded into my account. I believe it's fair to receive a FULL AMOUNT TO BE REIMBURSED to me since I have been paying for services I have never used nor authorized. I have never used my account to purchase cellphone nor airtime as I use it to purchase my children's clothing during the winter n festive season only. If I still don't hear anything by tomorrow, m definitely taking it further since it's clear that I'm not a valued customer!

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  1. Edgars Fashion / Edcon Contacts

  2. Edgars Fashion / Edcon phone numbers
    +27 86 011 2442
    +27 86 011 2442
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    23%
    Confidence score
    South Africa
    +27 11 891 8000
    +27 11 891 8000
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    International
    +27 31 010 0005
    +27 31 010 0005
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    +27 31 010 0800
    +27 31 010 0800
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    More phone numbers
  3. Edgars Fashion / Edcon emails
  4. Edgars Fashion / Edcon address
    Edgardale, Press Avenue, Crown Mines, Johannesburg, 2092, South Africa
  5. Edgars Fashion / Edcon social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Edgars Fashion / Edcon contacts
Edgars Fashion / Edcon Category
Edgars Fashion / Edcon is ranked 33 among 67 companies in the Department Stores category