eDreams
Reviews and Complaints

I have made numerous attempts to get a refund for a Ryanair flight that was cancelled in April 2020 due to the lockdown at that time, booked through EDreams with insurance  "cancel for any reason". In this case it was Ryanair who cancelled !Ryanair do not recognise the eDreams booking references. Numerous attempts to get past their online robot have proved to be mind numbing.
There were two bookings made in my name and that of Daniel Dowling and both charged on my credit card.
 Booking references are;  [protected] and [protected] 
Airline reference: Z8HZ3D  
Flight ref out: FR406, Flight ref in: FR407
There were five passengers on these bookings
Previous Correspondence:
john dowling
Sat, Apr 4, 2020, 1:48 PM

to com

Hi,
When I made these bookings I also purchased "cancel for any reason" and I now wish to cancel and claim my refund.
Just to clarify, these flights were intended to travel to Belgium and on to Spa Franchompe for a round of the World Rallycross Championship which is now cancelled . Any offer from the Airline to reschedule is not an option for obvious reasons
I would very much appreciate your prompt response and a full refund

Best regards,

John Dowling
Daniel Dowling
Tel: [protected]

john dowling
Apr 13, 2020, 3:51 PM

to com

Hi,

I refer to my email of April 4th last concerning a refund for Flights booked through your domain and insured under your "cancel for any reason" policy.
I am still waiting for a reply and wondering if you are going to honour your commitments.
The booking references are: [protected] & [protected] in the names of John Dowling and Daniel Dowling.
If there is anything you don`t understand about the booking or further information you require please let me know by return email

Or phone me on [protected]

Regards

John

Thank you for your refund application. See below the details of your request:

Airline Code FR
Flight Reservation Number: Z8HZ3D
Type of Refund: All customers and all flights booked on this reservation
Date & Time: 01/05/2020 20:12

Once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5-7 working days. A confirmation email will be sent to the address provided in your booking.

Thank you for your refund application. See below the details of your request:

Airline Code FR
Flight Reservation Number: T4DHPS
Type of Refund: All customers and all flights booked on this reservation
Date & Time: 01/05/2020 20:39

Once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5-7 working days. A confirmation email will be sent to the address provided in your booking.

Regards
John Dowling
[protected]@gmail.com
[protected]

I purchased 4 return tickets for Aeroflot airlines through E Dreams. The flight was for 30 May 2020 to New York and return 1 week later. With the purchase of the tickets, I purchased a guaranteed refund for cancellations. With the coming of the Corona Virus all flights were cancelled.
I have been in contact with e Dreams, and have received the same answer, that I need to wait 90 days. Well its been a year since the purchase of the tickets, I know that they have received the money from Aeroflot, but they will not refund the money to me.

I have requested an invoice from eDreams for flights previously taken, but despite the website claiming this would be sent within 24 hours nothing was received. I then contacted the company on social media, and was repeatedly told that the invoice had been sent despite nothing appearing in my inbox.

Having questioned this once more, I have now been told that the edreams is unable to provide an invoice for my purchase because ‘booking includes a voucher discount or promotional offer that waives our service fees.' Firstly, this is untrue and secondly it is unclear why this would stop edreams from supplying an invoice for my purchase with them.

I regret to say that I booked ticket for Qatar Airways through Edreams on Dec 24, 2020. I have a situation related to COVID & I have been requesting for a refund since Dec 25th. Edreams keeps telling me there is a $250 airline penalty fee levied by Qatar Airways.
Contacted Qatar Airways: They confirmed there is no such penalty fee since Qatar Airways has waived it till April 2021. Edreams cheats on customers by making up their own information. NEVER BOOK A TICKET BY EDREAMS UNLESS YOU WANT TO SAY GOODBYE TO YOUR MONEY.

My name is Daniel Gonçalves and I had a booking with the ID: [protected] made for this last August, for a trip to Orlando and back to Lisbon. After the whole Covid-19 deal exploded I asked for a full flight-hotel refund since the flights were canceled by the airline. After a lot of phone calls, emails and facebook chats, I was able to get the refund for the flight, but it's when we talk about the hotel that all becomes a nightmare. The hotel was Disney all-stars resort, and eDreams decided that I was entitled to a voucher, instead of the refund I asked for and was promised to me. This whole thing started at May so, 8 months later, they said that I would get the money in my account in two weeks. Another month has passed and I'm done. Edreams loves to joke around with their customers and I'm tired of hearing the standart replies "We will get to you as soon as we have any updates".

I booked my trip to Japan with eDreams back in Nov 2019 for Traval in end of March 2020,

Due to COVID-19 Flight has been canceled and both airline and edream confirmed I'll get a refund.

Now it's been 9 months still im waiting for the refund,
During this period I called edream more than 20 times
Every time I called, they come up with different reasons like,

Air line not confirm refund, call airline directly to get the refund, special permission been granted for refund and money will deposit soon, 120 days waiting period from airline, no notes showing airline refund Money ect...

When I called their landline their is a automated massage coming after input my booking reference and CC no,

Please be advice We received your refund from the airline and it's been currently transferred to your AC.

But I never received, when I called edream to check, answer was still pending refund from the airline and automated massage was an error.
Not to forget this massage I'm hearing since November.

I found they are untrustworthy and try to blame the airline,
most probably they received the refund.
Im the the victim

I booked a tickets to Poland Poznan from London Luton and from Poland Poznan to London Luton at 18.12.2020 . I paid around 350£ and I been charged twice. After I pay that I check my bank account and i have one paid and another one in pending. Is already 5 days no refund, pending is still there. I send email I text a customer service no one answer. Please can anyone can help me to get back my money please.

Hello Dear sir/madam!
I canceled my trip back in April 2020. Due to the pandemic, the borders were closed, and Belavia canceled all its flights!
I applied for a refund of my money in April 2020. Eight months have passed, and the money has not been returned to me! Christmas will be over soon! I write, write, but to no avail. I would like to file a complaint with the EU Consumer Rights Commission. Thanks if you can help!
booking # [protected] mail: [protected]@gmail.com
Regarts!

I booked flights to Spain this December for myself and my daughter with edreams.
I then realised I couldn't be away at that time due to work commitments so I tried to cancel them. I had signed up for cancellation insurance when booking but when I spoke to an adviser on the phone I was told I couldn't cancel and get a refund, I could only re-book for a different date. I decided against my will to re-book for April. I had booked extra bags on the original ticket. My ticket was changed to one with no extra luggage and which can not be changed again, despite being told otherwise by the adviser.

I am appalled at this treatment and want to request a full refund

What on earth kind of scam is this? After showing me a price for the flight I went ahead and booked. They charged me MORE than the flight price said AND double the price on an extra bag. I tried to call within the 24hr free cancellation limit no one answered. I called today and told them about what happened they tried to argue with me that I booked an extra bag back and forth which I DID NOT, I even had screenshots as proof and the guy I talked to said it must've been a technical glitch. He suggested to file a complaint. I fly out on Thursday this is very stressful and disappointing someone needs to take care of this.

I tried booking flights from Johannesburg to Cape Town online. I could not proceed since the website notified that my card declined. I closed the browser and did not proceed with the booking only to be charged R4, 640.80. This wasn't even the price of the ticket displayed on the page.
I cannot speak to a consultant as I do not have a confirmed booking and the robot attending to the query cannot assist either.
I do not know what else to do.

Our holiday was cancelled due to covid. I was told on 9 th June refund applied. Still no refund. Endless calls with endless lies in return. Keep getting told that it's been sent. I've contacted virgin who claim they haven't had a request. eDreams say they've sent it. However no one will put me through to a complaints department or even a Team Leader. £1500 they owe me how crazy. Also they said give it 120 days after that I rung credit card company and you can't claim back after 120 days. Clearly they knew that and I didn't.

Bought a ticket back in august, checked the status edream received it but is on queue to get refunded. Four months later still waiting. Edreams is a bunch of crooks and I will find any way or information on how to do a lawsuit againt edreams.

I spoke to emit said as well 7 to 10 days i'll receive it... Still waiting.

Please looknat the pictures attach, they keep sending me this email, its been 4 months.

If we needbto further discuss kindly give me a call at [protected]

I booked a flight through edreams and two days later I received a notification to say that the flight was cancelled, there is no way I can get hold of edreams. The emails are not working, they return as non existing and there are no numbers avaialbe in our country to call. This is the worst company to deal with.
I have to leave in 4 weeks and now have to buy another ticket. Pl s help resove this for me.

Carissimos
Apos inuteis tentativas de contacto, esta e mais uma (tentativa)

No dia 18 de Novembro, com o meu cartao visa4228 [protected] paguei viagem
de Lisboa para Belo Horizonte para dia 4-01-2021 em nome de Estela Moreira,
Recebi por sms (meu TM [protected]) da parte da edreams agradecimento pela reserva
Esta foi ultima noticia da vossa parte,
Não tenho codigo de reserva para gerir a viagem,

Meu nome Henryk Miodonski
tm [protected]
NC [protected]
Apos infrutiferas e cretinas " conversas com os vossos robos, sinceramente espero que esteja la alguem
com massa cinsenta residual que consegue finalmente enviar o codigo da reserva da viagem que paguei.

Melhores Cumprimentos

Henryk A. Miodonski

I tried to book round trip flights from sea to ind on nov 16 2020 with your site edreams... Your website kept saying there was an error and could not be processed. After several attends of trying to book the flights... I ended up booking else where. Unknowingly to me, edreams then decided to process the flights. I called, I chatted with your website with in hours on the same day.. Trying to get resolve... One agent told me I had to provide my checking acct info so they could process it even though I did not pay with my checking acct I used a credit card. Another agent told me I had to go thru the airlines which I did and was told by them it was edreams responsibility and it states that on their website. So again I called edreams cs with no resolutions. The flights was booked after saying it could not be booked then went ahead and booked it... All im asking to be refunded which is due to me... Also some fee of 59.00 that I was charged for want I dont know thank you teri

I cancelled a flight that I booked via Edreams South Africa. Although I paid for the option to get a full refund upon cancellation, and the airline also cancelled the whole flight, I was paid out R648.92 less than I was meant to be paid out (total was meant to be R10295.30 and I was only reimbursed R9646.38). The call centre is hopeless and does nothing to rectify the situation. Clients are just given the brush off and told to wait 72 hours each time they call the centres. I have read numerous complaints from other customers defrauded by the company. I just want my money back and I have no idea how to make this happen.

A month ago I booked my ticket to fly to South Africa from China, transferring through Tapei, Taiwan. Only to find out that Taiwan has travel restrictions and we are not allowed to transfer through Taiwan. My flight is scheduled for the 26th November and 2 weeks before my flight departures I informed Edreams about not being able to transfer in Taiwan. They said they would try and find a different route/airline. They would have called me back within 72hours but nothing, next day I called again they said they'll call back within 24hours and nothing. I called again they said unfortunately I cannot change the route which still leaves me with a problem. They offer to give me a travel voucher to use in future. I don't want to use a travel voucher I want my money back immediately as I don't have money to buy another ticket as my previous ticket has also been cancelled. My visa has expired and I need to leave China as soon as possible. Edreams clearly does not understand the urgency of the matter! I have also spend a lot of money to call from China to UK. Their service has been nothing but pathetic. I would never ever recommend them. In the first place how are flights advertised that have border restrictions. This is false advertising!

I booked with Edreams in July 2020 for a flight to Jamaica via USA. I soon realised I could not fly via us due to coronavirus. I tried to call but the phone line makes you enter your booking number and will not let you speak with a person until 7 days before the flight.
I rang back 7 days before and was told to wait until the Saturday before my flight to see if the airline cancels. It didnt cancel.
Edreams is closed on weekends so I could not speak to anyone until 3 hours before my flight on the Monday morning.
I was told 3 different things - my flight was non refundable, I should gave claimed on my insurance - but now it's too late, it's my fsult - then finally I can ask for a refund.
From then it has been a complete mess.
The call centre is in India - everytime you call you get told to ring back in 4 days.
Nobody knows what they are doing.
In the end all the flights were cancelled.
I requested a refund in July. However they are claiming it was September 15th - 2 months later.
I'm still not getting anywhere with them.
I was told I would get £760 back on the 15th September. Now all my 8 flights have been cancelled and I'm still nowhere closer to getting my money back. I cannot get through on the phone any longer as it will not accept my booking number.
The company basically took my money and ran.
I have booked another flight since that was cancelled, it was easy to change and I got my money back the next day. Why is Edreams taking so long? I have spoken with the airline Virgin and they cannot help as I stupidly booked through Edreams. However they refund all flights immediately.
I need my money back and cannot wait any longer.

I have booked flights in which I have been charged twice for the one booking! It has caused my bank to go into overdraft and made me unable to pay outstanding direct debits. I have been unable to get through to customer service as my booking is more than 14 days away and isn't classed priority! I will proceed with legal action if not resolved soon.