eDreams
Reviews and Complaints

Dear Sir or Madam
On the 11th of May, I booked my flights with you, from Edinburgh to Brussels on the 28th may, which you confirmed that day - eDreams reference number: [protected]

When I tried to check in on the 27th May, I was not able to, despite the mail saying that the flights were confirmed. I then called your help line who told me that the booking had not been confirmed.

The person on line, kept insisting that a mail had been sent cancelling the booking. I did not receive such a mail. However, while I was trying to get through on the phone, I sent a mail to your mail help line; and while on the phone, I then received a mail telling me that the booking was not confirmed. This is simply not acceptable.

I have included the original confirmation from the 11th May; my mail sent on the 27th May trying to ascertain the issue with my flights; and the mail sent on the 27th/received on the 27th, telling me the booking was not confirmed is dated the 27th May (sent in response to me challenging the position).

The person on your help line was not at all helpful and just kept repeating that the mail revoking the confirmation had been sent; but could not confirm when.

As a result I had to buy another ticket – now at an elevated cost. I hold you responsible for this additional cost. Please return to me the difference in the price of the ticket to recompense my out of pocket expenses within 7 working days from today (June 8th 2017).

The original ticket cost € 286.82
The replacement ticket cost : GBP 424.87 AND my friend had to drive me from Edinburgh to East Midlands airport to catch this flight. This does not include any recompense for the car journey from Edinburgh to East Midlands

This situation is simply not acceptable and I await the repayment ie € 485.53 - 286.82 – that is € 198.71
I have included a copy of the charges for the replacement flight

Lorna Macfadyen
PS it would have been much easier to be able to upload the mails themselves - rather than having to PDF the information to be able to upload them.
World Trade Center North 6th floor, Moll de Barcelona, S/N
Barcelona
Spain - 08039

Hi,

Both of the flight that i took didn't had the same hour that i payed for.

These are the flights that i booked:
GVA to PALMA
18:00 mer., 24 mai Genève (Suisse) - Geneva (GVA) Easyjet
U2 1515 Easyjet

Return PALMA to GVA
13:15 dim., 28 mai Palma de Majorque (Espagne) - Palma de Mallorca (PMI) Swiss International Air Lines
LX 8969 Swiss International Air Lines

Istead of that, i had :

GVA to Palma
17:40 merc., 24 mai Genève (Suisse) - Geneva (GVA) Easyjet
U2 1515 Easyjet

Return PALMA to GVA
8:35 dim., 28 mai Palma de Majorque (Espagne) - Palma de Mallorca (PMI) Swiss International Air Lines
LX 8969 Swiss International Air Lines

So none of the flights that i booked for me and my friend respected the terms for whom i payed for.

I've already spoke with Easyjet and Swissair and they told me to wrote you for the refund.

Please let me know as soon as possible.

Carol La Rocca

We tried to purchase a ticket to Capetown for the coming long weekend leaving on the 15th of June, when finalizing and paying the final ticket was for the complete wrong dates and was for a month stay in Capetown.

We tried to resolve this but Edreams had no intention of fixing a problem clearly on their end and continued to want to charge us extra to change the dates.

After this they have made another PURCHASE of flights on the credit card without consent.

This is clearly fraud and will be taken further if the money is not returned

stay away from this company!

I booked a flight today through the edreams website. The price of the flight was 223.50 euros. At no point was i made aware of any surcharges. After booking i received an email confirming my payment of 260.90 euros!

i phoned edreams and was told that the surcharge was written on the left hand side of the website. I cannot find this!

the total amount to pay should be inclusive of all surcharges... This is not the case! if i had seen the total amount i would not have pressed the pay-now button!

I booked tickets from Johannesburg to Harare For friday 23 June with the return date of Saturday 25 June... the tickets were said to be from Hahn Air and fast jet ... The fast Jet confirmed by ticket and said all is well.. But with Hahn air the reference number they gave me was no valid... as well as the ticket number .. Hahn air cosultants even advised that edreams often scams some tickets of its people. It has been two weeks not l send them emails with responsed that are identical. I HAVE TOLD THEM the ticket for HAHN AIR IS INVALID... they have done nothing to help.. i cant find a number to contact for me to cancel the airticket that is invalid.. they do not even have people to assist or a number to call. I simply want my ticket to reconfirmed honestly, refunds take long and l really do not have the money or time to wait for a refund... E Dreams has proven beyond doubt that customer care is not part of their goals. I have made a payment already and imagine waiting to get assistance for two weeks, and youre stuck in a foreign country .. it is really unfair l have to say, , , , please can some one help me either rebook this ticket or at least get my money to book elsewhere.

Hello,

I bought a total of 8 flight tickets through your website for a Europe trip (2×4). It was really unclear about the lugguage allowance and I checked everywhere on the airline company website too, nothing was really clear either. So at the end, as I saw on your website that it is specified when the check in lugguage in included, I finally end up buying an extra lugguage for my ticket with British Airways. It's only after the paiement was done that I clearly saw it written for the first time: check in lugguage included! I feel like this is really unfair as it is super confusing on the website. I paid an extra $47 and I am applying for a refund. I hope you will take into consideration that this is not a change of mind, but a real misundertanding due to confusing informations on the website.
The reservation is under James Bumatai name and myself Priscilia Roche. LAXJD9

Regards,

Priscilia Roche

Booking reference is wv8kyn I paid for two lots of 15k baggage on booking but this was not passed to ryanair I rang edreams and the agent confirmed that yes I had paid for baggage but agent had not added this on after asking for a refund I was told I had to pay for the baggage again at the airport then send the receipt over I confirmed a number of times that I could not afford to pay a further £70 for baggage that I had already paid for therefore could not take 15k baggage on my trip and could only take 10k hand baggage if edreams had of refunded my baggage cost straight away I could of used the money to pay for my baggage again at the airport. I would like the total baggage refunded for both departing flight and return flight

Me and my friend booked a flight from Xiamen, China to Sanya, China (Hainan) and without notice Edreams cancelled my flight. I figured this out when I wanted to check in and we were already at the airport. My friend already checked in and DID get her ticket, leaving me no choice but to buy a new, way too expensive, first class ticket in the same flight because there wehere no other flights or seats available. Besides this, I had already paid my retour flight as well, this was a round-trip ticket and the money was already transferred off my bankaccount. The money HAS NOT been transferred back to me, so there was no possible way for me to know about the cancellation. The situation was very stressful and unpleasant and I have no good words for the customer service as the problem has not yet been solved!

eDreams-[protected]
Amount € 155, 17
Kenmerk begunstigde [protected]
Kenmerk bank [protected]

Hello,

Unfortunately I have been let down by the company - Smart Wings. They have informed me I need to go through the company I booked the flight with. I understand this is no fault of edreams but would appreciate some understanding in my situation that has been deeply stressful.

I have booked a flight through edreams from Prague to Dubrovnik on the 28th June. This flight was booked as a connecting flight from Prague as it was the best option for me to get to Dubrovnik as my final destination. I ensured I booked my trip well in advance to ensure I was organized and got the best price. The airline I had booked both flights with is smart wings. The company smart wings decided to cancel my first flight to prague and gave me no other option that would fly into prague on this date, I was refunded this flight. I have raised my complain with smart wings that I have another connecting flight booked with this company from prague to Dubrovnik that I am now unable to make as I cannot get to Prague for this date - thus I need to cancel this flight and would like a full refund as this situation is completely out of my hands and I am at a financial loss because of Smart wings.

I raised my complaint with the company smart wings and they informed me I need to contact edreams in order to receive a full refund and cancel my flight.

Please understand that this cancellation is due to smart wings and is no fault of my own, thus I require a full refund.

Please refund me for this flight.
The details are as follows:
Smartwings QS 1084
12.15 Wed 28th June

Thankyou

Kind regards,

Nicola Cleverdon

Good afternoon,

My name is Carmen Jimenez. My eDreams booking reference number is : [protected].

In resume the problem is on the 30th of January of 2017 I made a reservation through eDreams for an Outbound flight London-Mallorca, which details can be found below. After that I received an email confirming both of my flights were confirmed, which evidence you can find attached.
After this I have never been notified that my reservation or part of it wasn't completed or had been cancelled.
Still today, 23th of May of 2017, when I access to my eDreams online account it is clearly stated that my reservation is fully confirmed and that the only thing I need to do is check in at least 24 hours before going to the airport, as you can check in the pdf of this live online application attached.
When I tried to do the check in online to one of the flights with the booking reservation code they provided me with this purpose I got an error, while I could do the check in online for the other flight following the same method.
When I contact eDreams asking for help to the problem, they told me for the first time that that flight is not confirmed and that the reservation that states as confirm in their online application actually doesn't exist, and that the only thing I can do is reserve new flights with they current price, which is around £700 more expensive that the offer they offered me and I purchased. That they won't compensate me in any way for their mistake.

Please find below the email I sent to eDreams some hours ago giving proof of their misconduct and the answer I received afterwards from the Customer service, completely ignoring all the evidences I state and just justifying their currently false confirmed flight, stated everywhere in their email and in their online application, with a sentence that literally says "the flight with Iberia is not issued yet please, don't go to the airport before you receive the confirmation email" which in any case means the reservation is not possible or has been cancelled or that I need to do further actions to get an alternative.

Please find below, email sent to eDreams Customer Services where I prove a serious misconduct of eDreams and attached the original documents that stand for it.

Good evening,

Further to the correspondence below and to the several phone conversations I have had to carry on with your customer service, please find below proof that eDreams has committed a serious mistake for which I own a compensation.

a) Please find attached original email from eDreams stating:

Departure From London (LCY) to Palma de Mallorca (PMI), with Iberia 22MOEI Confirmed

(Confirming, as you can see highlighted in red, state of the flight and reservation number)

Next steps
Your reservation is confirmed. You will see the details and flight itinerary below. This booking is composed of flights of several airlines. This e­mail is a summary of your purchase and the proof of your flights reservation. The ticket for the flight with Iberia is not issued yet. Please, don’t go to the airport before you receive the confirmation email.
You can now check your booking status live from any device, simply by logging in to My Trips. Don’t have an account yet? Create it today! For your flight, the only thing you need to carry out to the airport is your boarding pass and documentation We recommend you to add no­[protected]@edreams.com to your contact list in order to prevent our emails from going to your spam folder.

(Here, you confirm again my reservation and you state that this email is a summary of my purchase and the proof of my flights reservation.

Under this it is said that The ticket for the flight with Iberia is not issued yet. Please, don’t go to the airport before you receive the confirmation email. This sentence in any case states that the confirmation of this flight is pending or has been cancelled neither that I have to take further actions to reveal the state of its booking.

When I go to My Trips into my eDreams account, following the link you suggest in this email, to, literally, check my booking status live, I get to my live trip confirmation, as you can see in the attached pdf from your webpage)

Payment
Price and payment method

The total cost of your reservation is : £ 309.89
Terms & conditions about your purchase and privacy policy The details of the amounts charged to your card are shown below : ­ Iberia : £ 191.40 ­ eDreams : £ 118.4

(Here you state Iberia already charged me £ 191.40)

b) Please find attached current extract from your website when I enter in My account/My trips stating:

Booking status
Booking confirmed.
Congratulations! You're ready to go! Just check in at least a few hours before your departure to get your boarding pass.

Booking references

Get your boarding passes by using the references below to check in directly on the airline website approximately 24 hours before departure.

Londres to Palma de Mallorca 22MOEI
Palma de Mallorca to Londres ERQM6PJ

Summary

Departure Duration 2h 25m
Return Duration 2h 25m
10:05 - London City (LCY) Londres - Reino Unido Sat, 27 May
Iberia - IB 7545 - Operated by: British Airways Aircraft/vehicle type: E90 - Class: Tourist
2h 25m
13:30 - Palma de Mallorca (PMI) Palma de Mallorca - España Sat, 27 May
23:55 - Palma de Mallorca (PMI) Palma de Mallorca - España Mon, 29 May

Easyjet - U2 2278 Class: Economy
2h 25m
Summary
Departure Duration 2h 25m
Return Duration 2h 25m
10:05 - London City (LCY) Londres - Reino Unido Sat, 27 May
Iberia - IB 7545 - Operated by: British Airways Aircraft/vehicle type: E90 - Class: Tourist
2h 25m
13:30 - Palma de Mallorca (PMI) Palma de Mallorca - España Sat, 27 May
23:55 - Palma de Mallorca (PMI) Palma de Mallorca - España Mon, 29 May
Easyjet - U2 2278 Class: Economy
2h 25m

Billing information
Primary contact
Carmen Jimenez Fernandez M [protected]@hotmail.com Y +44 [protected] Z Cadogan House, Gibraltar Walk, London, E2 7EJ, United Kingdom Total: £309.89 7 Congrats! That's an amazing deal

(That price includes again the Iberia flight)

c) To highlight the difference with a reasonable case, please find attached previous reservation I made also with eDreams in the past, in which, on the contrary of the current occasion, one of the flights was pending after I made my booking with eDreams. You can see how it is clearly expressed already from the subject of the email and afterwards in red that:

Booking unconfirmed Ryanair: 7NRVWZ

Booking references
You will need these codes for doing your check­in and for managing any enquiries related to your flight.
Departure From London (STN) to Venice (TSF), with Ryanair Pending
Return From Venice (VCE) to London (LGW), with British Airways 7NRVWZ Confirmed

(As you can see, there is no booking reference for the flight that is not confirmed anywhere)

d) Please find attached a second email I received in the past now confirming the previously pending flight from Ryanair, and giving me its booking reference, the same way my current booking has been confirmed now, with which I could finally flight:

Booking confirmation: DPH47D 7NRVWZ

Booking references
You will need these codes for doing your check­in and for managing any enquiries related to your flight.
Departure From London (STN) to Venice (TSF), with Ryanair DPH47D Confirmed
Return From Venice (VCE) to London (LGW), with British Airways 7NRVWZ Confirmed

e) I have not received neither during the 24 hours after my booking or during the almost 4 months following to the current moment any further email from eDreams informing me of any cancellation (I am sure anything went accidentally to my spam folder), so the only message I have had from you is the email in which you literally :Your reservation is confirmed. This e­mail is a summary of your purchase and the proof of your flights reservation.

In conclusion:
- eDreams offered me an outbound flight deal that I purchased almost 4 months ago.
- After that, eDreams sent me a confirmation email for both fights, that states This e­mail is a summary of your purchase and the proof of your flights reservation and that, whether if they really did it or not, informs me of The details of the amounts charged to your card: ­ Iberia : £ 191.40 ­ eDreams : £ 118.4
- Still today, eDreams states in his online application My account/ My trips
Booking status. Booking confirmed. Congratulations! You're ready to go! Just check in at least a few hours before your departure to get your boarding pass.

And for the reasons exposed above, eDreams, as a serious and reliable company that assures in its terms and conditions that In the event that, for any circumstance beyond eDreams, some of the orders which form part of your purchase cannot be processed, we will contact you immediately to inform and assist you and that has failed to do so, as exposed above, should offer me and the additional passenger in the currently live booking confirmation by your online application, with the Iberia flight we booked almost 4 months ago or a similar one for the same price you offered it to us originally, as it stands in your online application.

Please note the urgency of a response to this email, as the the related trip is in just four days time and I would be incurring in considerable problems and looses if you don´t offer me a solution to compensate for your system disruption.

Kind regards,

Carmen Jimenez

Please find below now the answer eDreams customer service give me to this email:

Dear Carmen Jimenez Fernandez,

Your eDreams booking reference number: [protected]

We would like to inform you that as we have received your attachment with this email as an attachment and we have checked your reservation details and noticed that we have already advised you that one you will not received your second confirmation email from the eDreams for your booking confirmation then please do not go to airport or your flight.

However, we also advise you that which screen shot you have send us in PDF is clearly mention that the ticket for the flight with Iberia is not issued yet please, don?t go to the airport before you receive the confirmation email..

Moreover, we also advise you that we are unable to do any compensation for this booking.

Should you require any further assistance please contact our Service Centre on:

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.

If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).

Yours sincerely

eDreams Customer Service.

Again, for the reasons exposed above, eDreams, as a serious and reliable company that assures in its terms and conditions that In the event that, for any circumstance beyond eDreams, some of the orders which form part of your purchase cannot be processed, we will contact you immediately to inform and assist you and that has failed to do so, as exposed above, should offer me and the additional passenger in the currently live booking confirmation by your online application, with the Iberia flight we booked almost 4 months ago or a similar one for the same price you offered it to us originally, as it stands in your online application.

I hope someone can help me with this problem.

hello I contacted edreams office in Australia in february 2017 regarding an error made with my wife;s name being reversed eg christian name instead of her surname, after numerous calls and emails I was informed by email that all was being attended to and there was no further action required by myself, Iwas expecting a supervisor to return my previous call on or about 14/02/17 after I spoke to Monica and forwarded to someone else. but to cut the story short when we arrived at the airport to checkin, my wife was refused a ticket as no action had been taken by edreams, I had to contact your Australian office only to have her ticket cancelled due to untrained staff unable to rectify the issue, so I had to purchase another ticket for my wife and have her stress for hours until the people at Qantas sort a ticket for her then had to get hawaiian airlines to get a ticket for her so I am waiting for the refund of the ticket cancelled by edreams booking [protected] . urgent action now required. Laird and Lady Graham.

Good afternoon,

Since May 3rd I am trying to reach somebody who can give me an answer/restitution to my complant under a.m. ref. number.
I have sent 3 e-mails, caleed with you customer service who told me to fill out a form on the website which I did, see below waited another week,
no answer and on my renewed reueat for an answer again was told to call your customer service which I tried today and the number was either busy
or I became disconnected.

This is another attempt to receive a decent answer and refundc proposal on my complaint

Margriet Merkx

Van: Klantenservice eDreams [mailto:[protected]@edreams.com]
Verzonden: zaterdag 20 mei 2017 13:57
Aan: [protected]@gmail.com
Onderwerp: Re: RE: Your request [[protected]-[protected]]

Geachte klant,
Bedankt voor het contacteren.

Geachte klant,

Om u naar behoren te kunnen helpen m.b.t. het onderwerp in uw bericht, belt u ons op een van de volgende telefoonnummers:

[protected]

Maandag t/m Vrijdag van 09:00 tot 18:00. Houd er rekening mee dat wij in het weekend gesloten zijn.

We staan altijd klaar om u hierbij te helpen of bij eventuele andere vragen.

Met vriendelijke groet.

eDreams klantenservice

Als u aanvullende informatie wilt hebben over deze aanvraag reageer dan op deze e-mail door het referentienummer [[protected]-[protected]] in het onderwerp van de e-mail te behouden.
Met vriendelijke groeten.
eDreams Klantenservice.

________________________________________

VAN UW BERICHT :
WAAR BLIJFT MIJN ANTWOORD?

Van: Klantenservice eDreams [mailto:[protected]@edreams.com]
Verzonden: maandag 15 mei 2017 14:49
Aan: [protected]@gmail.com
Onderwerp: Re: Your request [[protected]-[protected]]

eDreams
MELDING VAN ONTVANGST VAN UW ORIGINELE BERICHT
_____
Geachte klant,
Bedankt voor het contacteren.
Wij hebben uw bericht ontvangen met betrekking het referentienummer [[protected]-[protected]] dat gecreëerd is op 15 mei 2017 om 14:48:50.
Het is toegevoegd aan uw dossier en doorgestuurd naar de betreffende afdeling die u zo snel mogelijk zal voorzien van een duidelijk en nauwkeurig antwoord.
Als u opnieuw contact met ons wilt opnemen over dit onderwerp, reageer alstublieft op deze e-mail en laat uw referentienummer tussen haakjes in het onderwerp van uw e-mail.
Met vriendelijke groeten.
eDreams Klantenservice.
HERINNERING VAN UW BERICHT
_____
Reserveringsnummer: [protected]
Achternaam: Merkx
Voornaam: Margaretha
Selecteer uw vraag: Verzoek
Gereserveerde service: Vlucht
Onderwerp: Overige
Uw vraag:: Ondanks uw bevestiging dat mijn bagage in Dusseldorf 1x ingecheckt moest worden en daarna automatisch overgeheveld zou worden tot eindbestemming Sundsvall ben ik in Stockholm gestrand omdat Lufthansa geen contract heeft met de SAS.Na ruim een uur heen en weer gesjouwd te hebben met mijn koffer (Arlanda is een enorm groot vliegveld) en opnieuw weer ingecheckt te zijn kon ik 2 uur later naar Sundsvall vertrekken. Enige compensatie voor al deze ellende zou niet misstaan. Graag z.s.m. uw reactie want ik ben nu al 14 dagen bezig om deze klacht op de juiste plek te krijgen!

© 1999 - 08/10/2013 eDreams. Alle rechten voorbehouden Algemene verkoopvoorwaarden Vacaciones eDreams, S.L. Eenmansvennootschap met BTW B-[protected]/ Ingeschreven in het Handelsregister van Barcelona, Deel 31.907, folio 69, B200.680, inschrijving nr. 1 Vergunning reisagentschap GC88MD Passeig Zona Franca, 191-205, 08038, Barcelona - Spanje
© 1999 - 08/10/2013 eDreams. Alle rechten voorbehouden Algemene verkoopvoorwaarden Vacaciones eDreams, S.L. Eenmansvennootschap met BTW B-[protected]/ Ingeschreven in het Handelsregister van Barcelona, Deel 31.907, folio 69, B200.680, inschrijving nr. 1 Vergunning reisagentschap GC88MD Passeig Zona Franca, 191-205, 08038, Barcelona - Spanje

I booked a fly via edreams.com website.
I tick the box to receive a invoice as requested at the booking stage.
After the fly i didn't received invoice. I already try twice to send email to the custmer service to receive this incoice and no result...no answers...I will never use again this website to book fly as it was a work fly and my compagny need the invoice to refund me. I will never recommend this website as it's really impossible to find an email address or a phone . You have to complete some form to submit the request but at the end the form is full of bug and you are not event sure they received your request...

Friday, May 19 @8:30pm - Purchased Tickets
Price ($1170) of same tickets for group of 8 - Saturday, May 20 @830 am
David Chelmagan - card holder confirmation#[protected]

I purchased 8 tickets for $1245(after tax). the credit card was placed on hold, so by time i got through with the credit card, i purchased the tickets. After receiving email i notice the price went up to $1400(after tax). the price was written in pounds not $. The price now online is the same price i original price of $1245. i would like a refund or work with me somehow. I feel that ive been robbed of that difference. I have a group of 8 ppl and i told them $1250 when i original and now that its $1400, ppl are upset and dont want that price. Please help me

After booking with this rouge company two return tickets to hong kong when I got all the details they had put a different county for the passport. I emailed them four times for them to change the details but all I received from them was a very poorly set email saying they will pass this on to the right people. After much stress and frustration I had to buy another return ticket. (Not with this company I add). Anyone thinking of purchasing anything from this company do so at your own risk they are useless. Maybe a couple of pounds cheaper but in the end you pay more. Do not use read many other complaints.

I haven't heard from edreams.com since last 10 days ago...they are planning to disrupt my tours and booking plans just made via Viator.com
I am loosing my trust with them. I got 3 confirmations via edreams.com they I'll like to cancel all my bookings and I bought cancellation insurance ( $45) for each booking
I find I don't hear within 2 weeks then I might sue edreams.com to small court in US
Thanks

Booking Reference: [protected],

I am writing to you to raise a complaint again about Travel Agents at Edreams on August 15th, 2016.

1. Background

A booking was made through Edreams on 15 August 2016 for Aer Lingus flights from/to Dublin and Gran Canaria. Details are:

Departure Sat 15 Apr 17 dep Dub 1300hrs arr LPA 1730hrs ref 2C78EF (Aer Lingus ref)

Return Sun 23 Apr 17 dep LPA 1150hrs arr Dub 1620hrs ref 2LMNYB (Edreams ref)

Names of Party

Wayne Nickels
Lynsey Nickels
Jessica Nickels
Jacob Nickels

I understand the return flight ref (2LMNYB) is an Edreams reference rather than an Aer Lingus one.

2. Issue

I was informed that the scheduled return flight was changed on 30 August 2016 by Aer Lingus and I could no longer fly on Sun 23 Apr 17. Other dates were not suitable, so I requested Edreams to cancel the return flight portion of the booking and refund the monies as per the option I was offered by Edreams. Since that date I have chased Edreams for the refund but to no avail as they have said they are awaiting the refund from Aer Lingus.

First of all they informed me it would take 1 month for the refund, this was then increase to 3 months and after 6 months they are still coming up with the same excuse.

I have spoken to their Head Office in Spain (Ines) and emailed but the response is the same - "we'll apply again to Aer Lingus for the refund".

I have previously informed Edreams I wanted to raise this issue as a Complaint but they appear to have ignored that part of the issue.

I can forward numerous email correspondence if required. I am extremely frustrated and angry at not being able to receive the refund I'm due after 9 months.

My complaint refers to the refund of the return flight cost as well as the administrative fee Edreams levied when the booking was made.

I look forward to a prompt response.

Yours faithfully
Wayne NICKELS

Reference: [protected]
Address: 22 Hampton Park, , Bangor, County Down, BT19 7GL

I booked flights for my wife anastasiia guseva from tlv to led and back.
#j8av4y #j8c4lu. I received confirmation for both flights.
My wife arrived at the airport for the flight back from led to tlv and was notified that her booking was cancelled! No one told us so, and now she stayed there and has no place on the plane.
The booking was made on 5th april.
*I didn't receive any mail that notify me for cancellation!
After 50 (!) minutes on the line with an assistant of edreams he told me "i'm sorry, there is no solution for you for this moment". (I have a record of the call).
My pregnant wife is now in st. Petersburg russia looking for another possible way to go back home to tel aviv israel, and edreams couldn't help me at all with this issue!
When I asked to speak to the manager the assistant told me that the manager is not available at the moment.
No solution - no help - nothing.
I require a compensation for the grieve that was caused by edreams' mistake and lack of professionalism.
I booked dozens of flights, and this is the first time I deal with such an issue.

Edreams a hoax
Last month, I had a chance to book a ticket for my travel with edreams company. I had never tried their services before as I was using skyscanner most of the times. This time, due to my bad luck, I booked my tickets with edreams. The total cost of the ticket was 157 pounds. But as soon I finished the booking, I received a message on my phone from the bank. And I was surprised to see multiple transactions. The biggest surprise was that my ticket wasn’t even confirmed and cancelled. The summary of the transactions are shown below:
10.01 GBP Edreams
59.60 GBP HAHN Air
87.90 GBP HAHN air
147.50 GBP Edreams

I called the customer support centre in Spain and explain them the whole situation. There was some Indian guy on the line who told me that my booking has been cancelled by the airline due to some problem and I need to book the flight again. I asked him, where is my money? And he said the money will be transacted in 3-4 days.
After several days of waiting, I received only 157 pounds transacted by edreams but no one even knows where are other 147 pounds. I even contacted Hahnair and they told me that we don’t know about your money, you should ask edreams. And I wrote them several emails to edreams but no reply. And after I did some research on the internet and found that, millions of people are affected by the fraud of edreams. I request to all the regular flyers to be careful from edreams. Don’t use their service at all if you don’t want to get robbed by the thieves.

We booked a flight for 4 people via eDreams and had the worst experience.
They made a mistake in our sons name and we noticed that only when we arrived at the airport.
Our son was denied boarding! We were going on a vacation trip, me, my husband and our two kids. In the end I decided to stay with my son. My husband and daughter went ahead and we had to book another tickets to join them later. As a result we lost our money and three days of our vacation.
After we explained the situation to eDreams and provided all the proofs they still refused to refund our money. If you still want to use eDreams, better think again!