eDreams
Reviews and Complaints

I was telephoned edreams customer service helpline today to try and add luggage onto a flight I had booked through them. I phoned once and managed to get baggage put on the return flight however for the outbound flight they had to transfer me to another person. I was put on hold for 15 minutes and then the line cut out. I phoned back again and I had to explain my situation again and they did the same thing and I was on hold for 20 minutes while they were transferring me over and then the line cut out. So I now have luggage on the return flight but not the outbound flight. I have also just received an email from my mobile phone provider saying that the calls to your customer service has cost me £66.28. So not only do I have a large phone bill I have not had my problem resolved! It is unacceptable to be on hold for such a long an for the phone line to cut out and not receive a call back! My mobile number is [protected] someone from your team needs to call me so I can add my luggage to my outbound flight as soon as possible and I will not be paying the edreams service charge for it either!

Kind Regards,

Ayla Sidika Zafer

[protected]@hotmail.co.uk

Dear sir, madam

Following a recent flight booking with eDreams, the amount of £1600 has been taken twice from my accounts. I have now been advised that this will take 30 days to be back in my account which is unacceptable. Please advise how this can be rectified in a timely manner, with the money being back in my account latest tomorrow.

Kind regards
Ben

I booked a flight through E-dreams in australian dollars and when I checked my credit card less than an hour later, it was charged in USD. I phoned my bank straight away to cancel the payment but unfortunately it had gone through. I eventually got through to E-dreams and cancelled my booking. It has been over 3 weeks and I still haven't had my refund. I try and call the sydney office and am on hold for over 45 minutes every time and end up hanging up. My bank has advised to go through Credit Card fraud. If I do not receive the full refund including the exchange payment of $29AUS by next week, I will have no hesitation of phone the fraud squad. My booking number is [protected]

Thanking you in advance Linda Le Warne

Still did not get my ticket refund after 8 month of purchase
I missed my flight and I called to cancel then I asked for a refund they told me will send it and it could take up to one month and until now nothing have transferred to my bank account.
eDreams booking reference: ZJ8YF3

Vacaciones eDreams S.L.
601 Edif. N-World Trade Center 08039 Barcelona

I booked a flight from Canberra ACT to Melbourne VIC on 24/02/2017 and I booked for two adults. I paid $518.00 for reference no. [protected].
When we arrived at Canberra Airport to catch this Virgin flight due to depart at 15.05, we were told that we only had a ticket for one adult. I then had to pay another $760.00 for a second ticket. Now I have searched your site for all flights from Canberra to Melbourne departing at 15.05 and NONE of them are $505.00.
I would like a partical refund as I feel I was ripped off badly.

We have booked for Rome in April with Ryanair through eDreams. Ryanair informed us that there was a reschedule of times and if we decline to go on this trip we were offered to be refunded. We paid eDreams 520.41 Eur but we were advised by eDreams that we were only going to be refunded 254.90 Eur. eDreams are claiming that the difference of 265.51 Eur will not be refunded. The breakdown of this sum has been given by eDreams as follows: Service Option: 9.95 Eur; Online Baggage: 42 Eur; Collection Method: 29.46 Eur; Reprocessing Fee: 168 Eur and Service Charge 16.10 Eur. This breakdown shows a very ridiculous sum of money which eDreams are refusing to refund us for services which have never materialised since we have given up the trip. To add insult to injury, we were informed by Ryanair personnel through a live chat that our 3 luggages were never checked in after having paid them 70 Eur per luggage. We are demanding a full refund of 520.41 Eur . Your assistance in this matter is highly solicited. Thank you.

Hello !

I put the promotion code "easterhild40" when I book plane ticket for Sydney (departure in Brisbane the 14th of April on retour the 17th of April).
When I pays this plane tickets I haven't have a reduction. Its normal ?
Can you please do the necessary quickly ?
I know that I have 15 days for remove internet purchases so ...

Sincerely,

Lucrezia TIRALONGO

I order plane ticket from edreams Oct. 14, 2016 never took off on that date. Instead they change the Oct. 15, 2016. So I went to a different airline and spend $2, 000.00 to fight back. I spend $1, 421.08 buying the plane I should get half of money $1, 421.08 back I didn't used. Nothing has been done. A lot of running around no one answer call from scoot. Feel like I got ripe off. Booking # B2WDTV brought the ticket on February 12, 2016. [protected] and email [protected]@hotmail.com

my name is Brock Buttler I have a booking with the ref number [protected]
I have been emailed saying that a flight was unavailable but because I have paid the fare Edreams are going to give me a different flight at no extra cost but the phone number given to confirm it doesn't work please help in finding out what flight I can board on the 11th of March 2017 from Melbourne to Sydney. I am really stressed out and wish I hadn't used your services as it is impossible to get hold of agent. I just want to check in to a flight on the 11th of March 2017 even if it's not at the time I requested but HAVE PAID FOR.

booked ticket online got the conformation and everything but luckily i called the airline the ticket was cancelled as edream did not pay the airline. I was no made aware of this by edream. now i m fighting for the refund, the customer service number never goes through spent nearly 2 hours today on the phone waiting to get through to them.
NEVER USE EDREAMS

On the 6th of March 2017 I purchased 2 tickets on line through edream
One was with Asiax from Gold Coast Brisbane Australia to Auckland NZ and a return ticket with Virgin airlines Auckland to Gold coast
When one ticket did not arrive I contacted edream to verify the purchase.
The email bounce back and the phone number attached had been disconnected. I finally got the correct email through Paypal.
After they received my inquiry on the 7th March they CANCELLED my return ticket. Then I contacted them again and on the 8th of March they reinstated the ticket but without the baggage allowance I had paid for in the original ticket. It also takes more than 24 hours to get any response from them.
This morning I contacted them AGAIN to ask for my original ticket with baggage allowance but I am still waiting for a response.
This has been the most stressful experience of my life as I had to borrow the money for this trip. It is not a holiday its a trip of compassion to look after a sick relative. If I had not checked and just trusted you I would have been stuck in NZ and not been able to bring home my clothing. I am an old lady not a rich person.

You will need these codes for doing your check-in and for managing any enquiries related to your flight.
Departure
From Coolangatta - Gold Coast, QLD (OOL) to Auckland (AKL), with Air Asia X MPNZHR Confirmed
Return
From Auckland (AKL) to Coolangatta - Gold Coast, QLD (OOL), with Virgin Australia 5AJH5P
See itinerary details

On the 5th of march i bought tickets from you for €236.72 to travel with ryanair.

You charged me in my bank 4 times as following:
1) £200.07 edreams
2) £203.66 edreams
3) £20.42 edream
4) £190.96 ryan air

My invoice when i bought from you said
€212.98 ryanair and €23.74 for a total of =€236.72. these could be charges number 3 and 4 that i wrote above but number 1 and 2 and just unfair.
The worst thing is i am a single mum, who get pay every month and you left me without money to pay for my expenses and rent this month and i am desperate.
I called my bank and they say it is up to you to correct this and then you send an email to my bank at:
[protected]@metrobank. plc. uk
Explaining that those transaction are not real which leave me without money and the direct debits went through and i have been charged for not money in my account to pay them and so on. total life disaster!

Help me pleaseeee
I beg you on my knees!
I am a single mum.. with not other money and i am desperate

On the date 25 November 2016 I was notified that my Lufthansa flight scheduled from the day after was canceled due to strike. Finally, Lufthansa replied to my refund request telling to ask to eDreams, since the flight was booked via eDreams (5ADWIY), for a BSP-link transfer. I have been trying to contact eDreams for one month, lost hours and hours and 20€ waiting for operators to reply and every time they redirected me to different people who had a different answer from the previous one or they experienced technical issues...it seems just a joke! Zero help! Unacceptable! Can someone finally tell me how can I do this BSP-link transfer to have my money back?

Hi, on Sunday 05/03/17 I booked return flights to Fiji from Auckland NZ using the nz.edreams.com website. I realised after the booking confirmation came through that the dates were incorrect. I called the [protected] number off the website to find that I was put through to a call centre in India. I tried to discuss changing the dates with them and discussed cancelling the flights. They told me there were no refunds on the outward flight but they weren't sure about the return flight with Air New Zealand. I asked them to contact them but they advised that they were closed and to try back the following day during business hours. I did as they suggested and called back today 06/03/17 at 12.30pm New Zealand time. I was advised that Air New Zealand were not available at the time and that they could get a supervisor to call me back to sort this out at a time that suited me. I asked them to call back at 6pm New Zealand time and to check with Air New Zealand whether I could change the ticket, get a refund or future travel credit before they called me so that they could give me the information when they call. The consultant Gaurav assured me that this would be fine and I would hear from them at 6pm New Zealand time.
By 6.30pm tonight I had still not received a phone call so I called back, only to keep reaching an extension that kept hanging up. I phoned 6 times and kept getting hung up on before I got to speak with a consultant.
The consultant (also in India) was very rude and kept trying to fob me off saying that there is no supervisor and I he can get one to phone me between 7.30pm - 7.45pm New Zealand time. The consultant said his name was Jaspreet. I went over all the queries I had and how the previous consultant had promised that a supervisor would phone at 6pm but didn't. He assured me that a supervisor would definitely call me back before 7.45pm tonight. It is now nearly 9.30pm and I have still not heard anything.
This is causing me extreme distress and anxiety. I am disgusted with the service eDreams has provided and am extremely upset and frustrated that I have had such a run around and that I have had no follow up after being promised twice that I would hear from a supervisor to try to resolve this. My eDreams reference number is #[protected] and booking confirmation numbers 48KWS8 and 7HF84H. After the disgusting treatment I am seeking to have my money returned as they have not followed through with what they have promised.
I have now just been contacted after 9.30pm at night by Amit Kumar who claims to be a supervisor and advised me that I can receive the $180 taxes back from the Air New Zealand flight but no further refund. I explained to him how poorly the service has been and that despite this, I would still be happy to book further travel if I can get a future travel credit for the cost of the airfare. If this could please be followed up and I be contacted regarding this at [protected]@yahoo.com.au.
Kind regards,
Katerina Walker

I booked a ticket for my brother online and neglected to include his middle name. I have been constantly waiting on the phone until it drops out to have his middle name included. United say as long as the TSA has the middle name it is ok but what is the guarantee of that when he gets to the airport. Date: 6 March 2017 . The flight isn't until 2nd July 2017 so I am hoping that something can be done.

On June 1, 2016 I reserved booking with eDreams for a flight from Siem Reap to Vientianne for January 29, 2017. I received booking confirmation via email, [protected].
Upon arrival to the airport I was told there was no flight scheduled and Lao Airlines representatives had no record of my reservation. I had to pay for another flight. Upon return home, Feb 28, 2017, I contacted eDreams, spoke with Sanjana and was told they would not honor a refund of $319.20. I would like a full refund.

On saturday january 28th I purchased tickets for a one way trip home from cancun for 3 adults and one baby. I was charged by e dreams for a total of 1026.26. When I opened up my credit card statement I noticed that aero mexico had also charged me three times in the amount of $320.88 for a total of $962.64. I was double charged for my trip. Now one of these companies has to refund me.
Ref#[protected]

Do not use edreams! Avoid! Avoid! Avoid!
Worst customer service i've ever encountered.
I am located in australia and they gave me a customer service number to call. 1300 number did not work, I had to call their canadian number and was put on hold for 1 hour. Issue not resolved, they said they will call me back. No call back at all. Had to call their canadian number again to speak to them, on hold for half an hour again.

I have probably spent the same amount of money as the ticket I purchased calling their #### customer centre.

Eventually, they said I need to pay the airline booking charge and their edreams booking charge. They wouldn't waive the edreams booking charge.

No compensations or any sort of sympathy given. Please avoid.

Last year in Feb I bought a ticket for my daughter through Edreams. Because she got sick she couldn't travel so the ticket was cancelled weeks before the flight was scheduled to leave.

Since that time we have tried to get the money back from Edreams but so far they have refused to reimburse me after taking away money for penalties for cancellation. See the last email I got from my brother in law:

Sent: November 17, 2016 1:53 PM
To: Jack Longstaff
Subject: Re: Ticket that was cancelled [[protected]-[protected]]

Hi Jack,

Just spent the last hour with this and got through to edreams headquarters in Barcelona! The file was just assigned to someone 2 days ago regarding the flight credit from the email you sent them. They will email you and you should hear something within 7 days regarding the flight credit. When I talked to edreams in Dehli today he did say there was a flight credit of around $280 CAD. That credit is less edreams 50 EURO fee as well as the $200 taken by United.

Phil

As you can see above they agree in phone conversations but still refuse to give me then money back.

I keep sending emails to Edreams and they acknowledge my email and say they will respond but they don't. It is obvious they don't want to give me back the money I deserve.

I want everybody to know that you can not trust Edreams.

There is no reason why I haven't my refund.

I will never deal with this company again and I will make sure that I warn everyone else to shop lease where.

Jack

I had to book a flight twice and never received a reference number or booking confirmation.
I received phone text for amounts reserved by eDreams twice but still no booking confirmation or reference number. I demand a refund for the amounts reserved by eDreams and transaction fees as no agreement was honored for booking the flights. Soonest, Mr. Justin Maree, contact number +[protected]. Email: [protected]@realtimemusic.co.za