eDreams’s earns a 4.3-star rating from 8819 reviews, showing that the majority of travelers are very satisfied with booking experience.
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reimbursement of airfare
Sir,
I have booked a ticket from muscat to mumbai with air india yq97ut, through edreams, reference number [protected]. The booking was done on 19/12/2016 by 12:46 pm. I cancelled the ticket by calling your customer service number within a time period of 2 hours because it was mistakenly booked in business class. It was told by the service personnel that the amount will be reimbursed within 3 months and there will not be any cancellation charge because the cancellation was on the same day. Till date the amount is not credited into my account. Please do the needful asap.
Regards
Anitha deshpande
The complaint has been investigated and resolved to the customer's satisfaction.
flight booking
Dear Sir or Madam,
I made a booking last month to travel from Dublin to Barcelona (and return) and I had problems during the purchasing step.
First of all, after introducing all the credit card detials I could not press the "button" to make the purchase. After that (did not know how I finally worked) it take forever to do the payment (the page was uploading for more than half an hour) and when it was supposed to be done, I got an email saying my booking was not complete.
I tried to be in touch with costumer service. I sent an email a month ago and never got an answer. As I am flying this Sunday, could you check if everything is correct? These are my flight details:
Dublin Barcelona 16 April 18.45 Aer Lingus EI 564 Reference: 2U7EGF
Barcelona Dublin 21 April 12.40 Vueling VY 8720 Reference: MYRYGJ
On the other hand, today I have tried to make another purchase from edreams website and it happened exaclty the same. I never got a confirmation email despite I introduced my credit card details to submit the payment. Finally, I had to make the booking with another company.
Edreams is terrible, the webpage and the customer service. I am not going to used it again since it only gave me problems and nobody solved them. I expect to get an answer this time.
Best regards
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorised bank charges
edreams have taken £386.77 from my bank without my permission.
Reference [protected]
Email - [protected]@gmail.com
I had booked flights from UK to Bangkok Thailand then on to Perth Australia 6 weeks later. Edreams took the two flights payments but took an additional 386.77 pounds from my account. Have rung twice and have assured me it would be back in my bank within 72 hours. This is not the airline as the withdrawal for the additional money is under E dreams and not etihad so should not be an issue to pay this back immediately.
The complaint has been investigated and resolved to the customer's satisfaction.
cancellation of flight without notice
After booking with edreams to fly to New York from Glasgow via Gatwick with BA. We found out 2 days before we were due to fly that our outbound flight had been cancelled - this only because I went online to check flight times/check in details. I then contacted edreams to find out why this flight was not available online at my booking site on BA. For which they apologised and said they had cancelled flight at no point was any refund provided or contact made - our only option given was to fly on a different flight from Glasgow to Gatwick and now also sort out our own transfer from Gatwick to Heathrow to fly to New York. All of this cost us more money for transfers, more hassle and stress (this was my 30th birthday trip of a lifetime that I had been looking forward to for months) Not only this I spent over 3 hours on the phone between edreams and BA to even get to the bottom of this and find an alternative flight solution to get there.
I am extremely appalled and upset at this service and very much feel that I should be compensated for transfer costs, stress placed on myself last minute, calls trying to sort this out. It also added an additional 5 hours of travelling time on to our trip which was even more stressful going between 3 airports rather than 2!
It very much put a negative start on my birthday trip that I had saved for and had hoped would have went a lot smoother than it actually did. I would like someone to contact me by email on dawn.[protected]@yahoo.co.uk or by phone - [protected] to resolve this.
I hope you appreciate the complaint above and hope to hear from you soon.
My booking reference is as seen below
Your eDreams booking reference : [protected]
Following your recent request we are sorry that you have not received your email confirmation. We have resent this to your email address.
You can also view your booking online by logging onto www.checkmytrip.com, you will need to add your booking reference YJ8GU4 along with your surname and you will then be able to view your flight details online.
Passenger details - Dawn Porte and Colleen Beggs
The complaint has been investigated and resolved to the customer's satisfaction.
cancelled our flight
We were planning our family vacation to Miami. I booked the flight. And after this we reserved a hotel. At the very last moment edreams cancelled our booking. They didn't explain what happened. They just told to reboot. But these days were already sold out. And as a result our plans were messed up. We lost hotel booking that was unrefundable. I want to get compensation for our loss
Your excuse of sending me an email about flight cancellation is just ridiculous . You informed me at midnight. The flight was in the morning! And the hotel was already reserved. You must compensate me. Otherwise I'll file a suit.
Ok,
Booking Confirmation #[protected]
cancelled flight
we booked in November Alicante to Gatwick
Gatwick to Genoa
Genoa to Gatwick
Gatwick to Alicante
2 nd April #
we got to the airport and were told our names were there we could not fly
when l booked the last flight came back pending after that we had a invoice with the flight on it 2.40 so we thought it was ok
SO we had to pay £570 for another flight the next day and a hotel!
of course we wanted to get home if you should have made it clear!
it was NOT BOOKED MRS MARINER
l NEVER fly with you again
no [protected]
cancelled flight
The complaint has been investigated and resolved to the customer's satisfaction.
Hi John,
Thank you for the details.
We are now checking the case and will get back to you shortly.
Kind regards,
Ann
flights in australia
Qantas flight QF601 on 24th March 2017 was cancelled last minute when i was already at gate so as a result i had to book a last minute flight at the airport for $440.
As this flight was booked through dreams they said i had to talk to you.
eDreams reference number for the transaction: [protected]
I would like a credit for the flight amount to be used for a future booking, as i book through dreams on a regular basis.
The details of the amounts charged to your card are shown below :
- Qantas Airways : AU$ 206.30
- Jetstar : AU$ 130.37
- eDreams : AU$ 22.20
Kind Regards
Aaron
The complaint has been investigated and resolved to the customer's satisfaction.
8spoat no refund for 4 months
Do I need to submit a complaint every day to get your attention?
You are thieves - you avoid answering your phones, you don't answer my calls and rely to my emails for 4 months not with the lame "we will check with Air Berlin".
I will make a complaint to the police as well. I don't know how to get the money back from you. But I will. I already submitted complaints ti the customer protection and talked to a lawyer.
You are scamming honest people of their savings.
SEND ME THE MONEY!
I am still waiting for the agent to inform me about my refund, it's been 4 months. I want proof that you actually spoke to Air Berlin and I want to see in writing that they refuse to pay the refund to you. If that is the case I will take it from there and get in touch with Air Berlin to get my money back. I work hard for those money to let someone stealing it from me, I feel I am been cheated of my hard work and I will NOT GIVE UP.
airline booking
eDream promised me a cheaper offer on booking with them. All to findout there is more payment that I would have gone straight away to book the airliner. I am failing to understand the element of being cheap when it costed me more while I booked through them than it would have been had i booked directly to KULULA.COM. Kulula.com offered R 1230.00 eDream deducted from my account R1 442.00. I have made a loss and would want to be refunded that. I have been victimised and cheated on by this. My email is [protected]@gmail.com cell [protected]
eDreams has the follwing address appearing on line:
Vacaciones eDreams, S.L. Sociedad unipersonal, CIF B-[protected], registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca 191-205, 08038 Barcelona - Spain
The complaint has been investigated and resolved to the customer's satisfaction.
information not transferred to airline
To whom it may concern,
I booked a gift flight for a friend and her child.
The flight includes two airlines: EasyJet and Transavia.
I have paid extra to add one additional suitcase for each flight, but although it is appearing at the Edreams summery of the bookings, it doesn't show on any of the two airlines' itinery.
Transavia told me to contact Edreams.
Each time I phone I am made to wait for a long time until someones answers me, then they don't seem to understand the problem, after repeated attemps eventually somehow I manage to explain it, then I was made to hold again, and after 27 minutes on line I was told everything is ok, only to find out nothing has changed. Apart from a verbal confirmation there is no Email to confirm this is ok.
I returned to confirm this with the the airlines and they tell me I need to contact Edreams again.
This is very difficult to resolve.
Can you look into this problem?
My reservation number [protected]
My name is Ora Namali
The booking is for Efrat Ellman and her daughter Moriah Ellman.
The additional suitcase is added on each way (under Efrat Ellman's name).
The flight is on 15.7.17
Thank you
Kind regards
Ora Namali
Tel: +[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
took the money but no booking was made
Hello,
Today I was trying to book two tickets from venice traviso to barcelona on 8.6.2028 - 12.6.2017. At the end of booking process it wrote error, so no booking was made but you allready took the money 188, something. The ticekt costed 288, and something. I think the problem was i didn't had anough money on my card. Now I do! Can you please check and either take 100 eur that are still missing and send me confirmation and tickets or give me money back, please!
Please please help ASSP!
Elvira Rebolj
Elvira.[protected]@gmail.com
Sent from my iPhone
The complaint has been investigated and resolved to the customer's satisfaction.
ticket issuing/premium service
If I could give this company less than 1 star I would. My husband and I booked a trip to Thailand. We had three flights to get there and three flights to get home. We received notification from edreams that our very first flight to Thailand had a change in departure time. Somehow we were removed from that flight and I did not realize this until shortly before the trip. I called eDreams and they added us back on the flight, or so they said. We were unable to do an online check in for the flight so I called eDreams about 8 hours before the flight to confirm that everything was okay. They said that it was. We show up to the airport and they tell us that our tickets were issued incorrectly and that we needed to handle it with eDreams. When I booked the flights through eDreams I also purchased their "premium service". Included with this was a special phone number and email address to use if I had any issues with my booking. This was a total SCAM. I stood in the airport trying to call the number and it never even rang or connected me to anyone. I sent an email to the "premium service email" and I NEVER got a response. After much pleading at the ticket counter they were able to help us at least get boarding passes to our first layover destination. Every flight to Thailand we had to recheck in and get boarding passes printed and every ticket counter told us there was an issue with how our tickets were issued. It was a total pain. Then on the way home of course it was no different. We got to the airport in Thailand and the ticket counter couldn't resolve our issue causing us to miss our flights home. Of course at this time the "premium service" phone number continued to not work. This company is worthless and really put a lot of stress on us during a trip of a lifetime. I would urge anyone to not use this company even if it saves you a few dollars. The stress isn't worth it. I learned the hard way.
The complaint has been investigated and resolved to the customer's satisfaction.
Hi!
Thank you for the details.
After checking the history of this booking, we verified that one of our agents has been handling the case.
Please kindly check her reply.
Kind regards,
Ann
4RRGU3
cancelled flight refund
Good evening,
I purchased an Airmalta ticket for my father last week from Malta to Catania through Edreams as I always do, but the flight got delayed and then it flew to Catania and could not land due to fog so it returned back to Malta.
I would like to be refunded please.
The customer name is Silvio Borg
The date was 24th March, return 26th March
Ticket number ET643 [protected]
Also he had a hotel booked and payed and a taxi, can he be refunded for this?
Thanks for your help
Looking forward for your reply
Alicia Caruana
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charges
I have booked a return flight Venice -> Paris, booking reference number [protected].
The final price as stated on the website is € 297.90.
As the reservation was pending, I was charged € 59, 54 and again the same amount; After this i was charged the € 297.90 and the reservation was confirmed; In total i'm being charged € 417, 78.
I would like to know the reason this happened?
The complaint has been investigated and resolved to the customer's satisfaction.
I also just experienced the same. I tried booking my flights and the system notified me that my card declined. I closed the browser and didn’t proceed with the booking but they charged my credit card anyway.
I can’t speak to a consultant as I don’t have a booking confirmation yet the bot can’t help me either!
I’m beside myself with fury!
edreams rva 8spoat [[protected]-[protected]]
Dear all,
It's absurd and inadmissible to take so long to get me a refund, I first ask for it in December 2016, right after the flight got cancelled. It's been 3 months and you don't even have the common sense to keep me updated. You try to scam people or what? I kept calling and waiting on the phone for at let 40 minutes every single time I am calling. and the best part after I am waiting for you to pick up the bloody phone with your despicable customer services- the connection get cut off after 30-40 minutes of waiting. I have everything on my phone bill and it's not cheap and you will pay for it!
I already contacted a solicitor and complained to the Consumer Protection Authority based on the Consumer Protection Act of 2015.
If I don't get my money Back ASAP, you will hear from my Lawyer and you will pay all the Courts costs plus my money back plus interest. You have the reference number of my ticket in the title of the email. DO SOMETHING!
You better reply to me ASAP
Isabela Cismariu
I bought the ticket from eDreams, not Air Berlin, I called Air Berlin many times too and they said that eDreams needs to make the claim. So it's your problem. I know I bought the ticket from eDreams and you are responsible for my money.
I am waiting for my refund ASAP. I had enough of unanswered phone calls and struggling to get hold of eDreams spending a lot of money on phone bills to get MY MONEY back- that I didn't cancel my ticket. the company canceled the flight. So you must have insurance company that take charges and refund people in order to keep you "good name".
Regards
Isabela Cismariu
unauthorised credit card charges
I had booked for a flight for Mr. Wallace M Mungai on 14th March 2017 from NBO to MSA and paid via visa card. The process did not finalize since I never got a confirmation or a notification on the progress by closure of day. I therefore checked with the email and no notification came through but checking on the card, I found a debit of ksh 14, 373.65.
On 16th March 2017 I wrote edreams asking for money back since there were flight charges deducted from my card whereas they never booked the flight for me and up to date the only information I got from their end is a notification of receipt of my complain ref no. [protected]-[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
charged for baggage and not did then book the baggage with the airline
I booked Ryan Air flights and paid for baggage through Edreams. I received confirmation from Ryan Air that flights had been booked without baggage.
Edreams confirmed their mistake, advised me to book the baggage directly with Ryan Air and said they would refund me. That was in January and they have still not refunded me.
I have been in contact with them several times, they emailed me in February saying it was resolved . I received my Visa bill yesterday and it was not credited.
Hi, I am not sure if you received this reply. I sent it from my phone a few days ago. the booking ref is [protected] [[protected]-[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
cancelled flight not refunded, [protected]
Here is a copy of an email from eDreams. I have requested several times for the refund which is well overdue but to date my requests have been ignored
eDreams
Dear Vivienne Mary Crossland,
Thank you for contacting eDreams. We apologies for inconvenience caused to you.
Your eDreams booking reference: [protected] and [protected]
We would like to inform you that your booking reference [protected] is confirmed and we are sorry that you have not received your email confirmation. We have resent this to your email address.
Please make sure you check any junk or mail filters that you have on this account, as this may prevent the email from being delivered.
You can also view your booking online by logging onto www.checkmytrip.com, you will need to add your booking reference 37X8EG along with your surname and you will then be able to view your flight details online.
However, booking reference [protected] is cancelled and we are pleased to advise you that your refund has been processed and credited to the same payment method used in the original booking.
The amount of the refund is 786.35 GBP and should appear in your account within 3 weeks from the date of processing which is 15 February 2017. (Please note that refund times are dependent on the card issuer and are outside of our control).
Please note that all Booking Fees and Credit Card charges are non-refundable. Should you require any further information please contact our Service Centre on :
- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00
Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.
If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
Yours sincerely
eDreams Customer Service.
© 1999 - 03/03/2014 eDreams. All rights reserved. General Terms and Conditions and cookies usage Vacaciones eDreams, S.L. Sociedad unipersonal. con CIF B-[protected]. Registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca, 191-205, 08
The complaint has been investigated and resolved to the customer's satisfaction.
change of flight
ref no: [protected]
Booked return flight to Dominican on 5th February through eDreams. Received email from eDreams on 22nd February to inform us return flight now 27th July instead of 25th July. We phoned eDreams and informed them this is not acceptable to us and would like a refund as stated in the terms of Wamos air conditions article 10 schedules. Now one month on and 6 phone calls later taking at least 6 hours on the phone being put through to different departments, still none the wiser if a refund will be given. The last phone call to eDreams office in Barcelona on Sunday we was informed the airline Wamos can keep our money for 12 months. After reading people are waiting 8 months I can believe this. I have also emailed Wamos direct who have not responded.
Is there any news on my refund and can you confirm the amount. Loulo
The complaint has been investigated and resolved to the customer's satisfaction.
I am absolutely furious - I booked a few days away for my elderly parent (mum is also disabled) I booked 1 rtn fare which had a change at Paris in both directions. Outbound was fine, however the return flight left Nice at 18.10 arrived Paris 19.45 the connection to Edinburgh was 19.45 which we did not notice as my confirmation was a flight at 20.30 giving them a 45 min transfer. You however gave them 0 transfer mins. What #### in their right mind would confirm flights with no transfer time. I call the call centre on Saturday and was told to put it onto the helpline but I have heard nothing. I can't get through on the telephone and I am now getting really pissed off. What should have been a relaxing few days away was turned into a complete nightmare and un necessary stress and upset from my parents. I hold Edreams responsible We had to get a hotel at the cost of £75 which I am looking to you to refund as this is an issue with Edreams no Air France as I did not book with them! Booking reference YQGIAP my email address is Carolyne.fowlie@hotmail.com which you already have.
EDREAMS CODIGO DE RES.: 8TDG24
Amsterdam a Belfast Intl
EZY6776 flight
Salida: lun 24 abr 21:40
Llegada: lun 24 abr 22:20
Apertura de la entrega de equipaje: lun 24 abr 19:40
Cierre de la entrega de equipaje: lun 24 abr 21:00
Can I change this for the day before, please, same time?
Thank you,
Señores,
Teniendo en cuenta estos cambios podría modificar mi trayecto de vuelta Ámsterdam-Belfast para el día anterior: ahora tengo el lunes y me interesaría el domingo 23/04/2017 a las 21:40h por favor?
Gracias,
travel booking
I was refused entry at the Turkish border and could not travel on to catch my flight (booked through eDreams (eNightmares forthwith), therefor had to cancel my flight. I cancelled as soon as humanly possible and well before the flight departure.
It took over a WEEK to get a "copy and paste" type email from them and NO assistance about the original cancellation.
Naturally, also no refund or even partial refund!
The worst customer service I have EVER encountered...and that's BAD!
Dear Vince Churchill,
We are sorry to know that you have been refused the entry at the Turkish border.
In order to assist you, please kindly provide us your booking code and we will check the case for you.
Kind regards,
Ann
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 03, 2024
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