eDreams
Reviews and Complaints

Hello eDreams!

I'm writing you from my christmas vacation in order to claim compensation after the following events.

On 8 Dec 2016, I made a reservation on your website for 2 passengers (myself [Lee Osi] and my partner [Lianna Vaigman]) for a flight from Barcelona to Tenerife for 25 Dec. Just afterward, my credit card was charged for the tickets, and I received an email confirmation for the reservation, which was the only email I ever received from you about this booking (see the attached screenshot).

The problem is that your system did not execute a booking for this flight, and I found that out to my surprise when I called your customer service to make a change to the flight, only to be informed that I had no flight booked at all! It was a complete and unbelievable nightmare!

I ended up expending so much effort and energy over the last two days and getting completely stressed out as I tried to correct what had happened. From previous experience using eDreams, I know how the reservation system is supposed to work, but this time the system made a huge mistake. I spent an hour on the phone calling your customer service internationally to find other flights while I was abroad with no phone plan, taking up what little time I had at the airport in Barcelona.

The woman working for customer service did not help me at all, since your flight was full by that time, and the other flights that she offered me were nearly twice the price of what I had already been charged. Even worse, because of this problem we missed our connection flight for the next day. I was forced to make another booking, which cost a fortune.

Because of this, I am turning to you with a claim for compensation, which includes all of the time, effort and stress included in this ordeal, as well as the money I lost in having to rebook the flights and connections. This all came as a result of a failure of your system, and I demand your consideration and compensation for all of the trouble that I went through to correct it.

I'm asking for compensation in the amount of 300 euros, and anything less than this will not be satisfactory. Even this amount is low for what I had to go through.

With regards,
Lee Osi

Bonjour,
Je tiens à vous faire part du vol qui m'a été infligé par EDREAMS !
Je suis en attente d'un remboursement d'un montant de 1366 E depuis 2 MOIS apres avoir contacté une 50 aines de fois le service clientèle, après avoir même contacté Mr Quentin Bacholle ( directeur France).
Au jour d'aujourd'hui j'ai contacté la gendarmerie et m'apprête à déposer plainte !

NE VOUS ADRESSEZ SURTOUT PAS A CETTE COMPAGNIE !

HI EVERYONE
I AM WAITING A REFUND FROM EDREAMS 2 MONTHS.
WHILE I HAVE THE CONFIRMATION FROM 6 WEEKS OF THE REFUND OF THE AMOUNT OF 1366 E.
I STILL HAVE NO SEEN REFUND AND HAVE BEEN TO THE THE POLICE IN ORDER TO START LEGAL WAY PROCESS.

AVOID THIS COMPANY !

To whom it may concern,

I booked a flight Brussels-Barcelona with Edreams about 5-6 weeks ago. On the date of the 19 of December 2016, I was asked from Edreams to online check-in for my flight (Ryanair Flight 2917). I did the check-in with your website, I didn't receive any confirmation email. When I arrived at the airport, I had to pay an extra fee (145 euros ) for late check-in because the check-in didn't seem to get through. In the end, the extra fee was more expensive then the flight ticket itself.

I would like to get refunded for the extra fees I had to pay for considering that I followed the instructions given to me by your website.

Thank you

Best regards,

Raphaël Gagnon

Dear friends,

12. 11. bought return ticket, reference numb.: 7M7NP7: Venice - Marseille - Venice (2. to 3. December);
23. 11. I received urgent delegation for attending the session at the Committee of the Regions in Brussels on 2. December;
24.11. I called your customer service and ask for change the ticket with additional payment. I received answer (by phone) that is not possible for the kind of ticket and I was advised to call Cancellation + Assistance insurance. I did it but nobody answered. Due to the very short timing I bought the new ticket: Ljubljana - Brussels - Marseille with intention to use the previous bought ticket for flaying back from Marseille to Venice on 3. December. I even checked in flights Venice - Amsterdam - Marseille on 1. December.
3. 12. at the airport in Marseille I was told that paid ticked was cancelled by E Dreams and I had to buy a new ticket for flying back even I paid 192, 03 EUR for the ticket 7M7NP7. The price of the new ticket was 138 eur (63 eur the price of the ticket + 75 Eur for taxes).

I'm demanding the answer of the legal base of such e Dreams behavour and I'm asking for refunding of the lost sum of the bought ticket 7M7NP7 or at least the sum of paid additional ticket for return flight Marseille - Venice.

regards,

passenger Anton Kokalj

ı have requested an ınvoıce several tımes by e-maıl and phn but faıled to have for my 79c7zu coded reservatıon. my company's acc dpt needs ıt but could not get any response.
my reservatıon was from bhuj ındıa to ıstanbul turkey. ı have pruchased the e-tıcket wıth company credıt card on 22 november 2016. today ıs 20 december 2016 and stıll dıd not receıve the ınvoıce. ı have sent several e-maıls. trıed to connect by phn but except one succesful touch no any response. on my successful phn conversatıon they have noted all and saıd they wıll return very soon wıth the ınvoıce, ıt was abt 2 weeks ago... all goes fıne tıll purchasıng the tıckets but after thıs moment servıce ıs terrıble!

hello,
I booked a flight with edreams on the 20/09/2016, and at the same day I received confirmation mail . 2 days after, I received another email saying the returning flight was canceled and to contact edremas, I contacted them the same day and I even didn't receive any help finding a new flight, they told me that I will get a refund up to two weeks.
they also sent me an email in 30.09.2016 saying :

Dear Customer,
Following your request, we can confirm the cancellation of your booking 4M2ZI5
We have process the request of full refund to the airline.
Please notice it might take up to three weeks

3 months have passed since I booked the flight, until now I didn't receive any money back, I called them 10 times and every time they saying something else
what should I do ?

Booking reference: [protected]
flight booking number 4M2ZI5

best regards
Noam maski

Dear Sir, I am Egyptian and I received a Schengen visa valid for 7 days, from the 1st to the 22nd of December. On the 10th of December I arrived in Luxembourg and I booked my return flight ticket from Luxembourg to Cairo via Istanbul for the 16th of December on your website. After the payment online, I received an email confirmation that my booking [protected] was confirmed. When I arrived in Luxembourg Airport on the 16th of December, they could not find me on the passenger list and therefore I could not leave the country to go back to Egypt. But the 16th was my last day in Schengen area and I should absolutely leave the Schengen area to respect the visa. I NEVER received any email from you informing me about the cancellation of my booking. Afterwards, I called your customer service who advised me that my booking was cancelled because the payment didn't do through. Could you please explain me how such a mistake can happen ? Why nobody informed me that my booking was cancelled ? In addition, I kindly ask you to send me any proof that I booked the ticket, but my booking was cancelled and you didn't inform me accordingly. Now I may have problems with the Schengen authorities when I will go back to Egypt after a few days. Looking forward to your prompt feedback. Mohamed Abdelsattar

Date: 30 November
Confirmation number: [protected]
Flight number: 8G9TRN
I payed 81€ for a one way flight from Madrid to Lisbon trough Air Europe with one hold luggage included. When the ticket was issued there was no mention to the luggage but I didn't pay attention because I have payed the luggage.
It was just on the airport that air europa told me that there was no luggage on the ticket and i had to pay another one on the desk.
I hope to be refunded by Edreams for the luggage i payed twice on this trip.
Otherwise I'll not use it anymore and tell others my story.
As i saw on this website, there are other cases exactly like mine with Edreams.
And if you want to make a claim try to find the claim section on their website... There's no one.

Bough 3 flights Barcelona-Seville-Barcelona on November 7, 2016 to fly in February 2017. Got an ERROR message saying "We are very sorry, but an error blocks you from proceeding with the booking." The options available were "restart the same search" or "start new search". Got this on a screen shot to show. Since according to the message the booking had not happened I went ahead and booked directly with Vueling. Edreams combination was flying via Vueling going and returning via Ryanair.
Later, I got a confirmation email from eDreams that the booking had gone through and charged my debit card (I use debit for traveling). I do not need to fly twice on the same dates!
Call them, got no useful response, emailed them ALL the evidence, no response, sent facebook chat, no response. Now as soon as I enter my reference number no one picks up the phone. This was their mistake and they took my money. I contacted both Vueling and Ryanair and they say eDreams should respond, that they cannot refund me the double booking. Booking reference: [protected]

edreams/OdigeO sent me an invoice with the amount related to the mediation fee, however, I need the invoice of the total amount I have paid.

I contacted the travel company and they only invoice when people buy directly with them, which was not the case. I bought the travel ticket with edreams.

I have urgency with this subject.

The invoice number sent by edreams/OdigeO is 2016-SAL7-[protected] and date: 11/29/2016

I would like to receive an invoice with the total amount of the ticket.

The booking code of my travel is 8MK48E 8MK3TI.

My name is Laura Lopes and the invoice should be in the name of:

EGEAC
Av Liberdade, 192, 1250-147 Lisboa
IVA: [protected]

Best,
Laura

Tried to book flights with Edreams on 28th November. The booking went through to the payment details and then timed out (screen shot captured) the message directed me to contact a customer service number which was a premium service. I decided to look direct with Ryan Air which I add was £30 cheaper than Edreams with extras added that were not included with Edreams. I happened to look in my emails and noticed a booking with Edreams even though I have confirmation that the booking had timed out. The number on the email was premium I contacted the number to the most unhelpful customer service team. I asked on several occasions for a call back because of the costs and they said no because they were too busy. They directed me to email and someone would respond to me. I was given 4 different timescales. 1 hour, 4 hours, 48 hours and then 21 days. To my horror the phone calls have cost £67 which is extortionate this was the only number provided through a Google search they do have another number that costs 13p per minute compared to £1.02p.
After a week I finally received a response from Elena in Barcelona who refused to look at this as she informed me that it didn't matter that the transaction timed out and I received a message but because it went through I was liable and no form of reimbursement would be made. Also I add there was a further fee added to the booking £29.52 as a service charge from Edreams.
18 emails later and I am informed by Elena that there is no escalation process. That the matter would not be dealt with as the transaction went through and the screen shot was irrelevant.
I also complained about the call centre as throughout the conversation the advisers kept muting the call which according to Offcom regulations this should not happen as the calls would not be recorded.

I have emailed the chief executive Dana Dunne who has not responded and I have now emailed asking for Vat registration number, companies regulator, the companies formal complaints procedure and also a final outcome letter. No response.

Attached is the screen shot of the message received at time of booking .

The outcome I would like and think is deserved is the full reimbursement for the cost of the calls as they are saying the booking had been made the number that Edreams should have provided was a local rate number not a premium rate. The cost of the service charge refunding £29.52

This has and is causing me a great deal of stress.

Ref [protected] Selina Kelcz
This is her mother writing Caroline Aguilar [protected]@yahoo.com
We booked a ticket through edreams in August 2016
Bangkok Paris 27Nov Paris Bangkok Dec 7th2016
The ticket was modified and when she called to confirm my flight she was told that I had to pay 2000pds to modify ticket!(by edreams and jet airways) I flew her back to Paris on another flight (out of pocket) Later to fly back on flight on December 7th we were told since she had been a no-show on original flight which only happened because she had 2 travel itineraries and an addtional 2000pds to pay! I would have to pay an addtional 500euros to get the return flight back-so I got her back on another flight AND on Dec 6th she received a travel reminder by Eithad the original paid flight back to remind her of her flight! All your confusion created an out of pocket ticket that had already been paid for!You are highly disorganized and I am asking for some kind of refund because of all this because I would hate to think that edreams is a fraudulous company.. Thank you Caroline Aguilar [protected]@yahoo.com

To whom it may concern,
My name is : Dima Salih
My book confirmation :5VNHLM
My email: [protected]@yahoo.com
I booked my ticket around 2 months ago and the price was around 200 and then i paid the luggage for the round trip . The total amount is € 268.67.
Now i can't see that i have a luggage in the ticket and Finn air sent me that i can take handbag only with otherwise i should pay again!

EDreams booking reference number: [protected]
I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). The price offered was 2 104.69 GBP
I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate.
I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked.
Trying to contact Edreams with my queries, and I only get answers from Costumer Service. 
Through International calls the automatic replier puts me on hold and don't get attended...and still is costing me more money.
The email to [protected]@edreams.com 
is not going through. (unknown in the virtual network). Thinking, May be Edreams is a fake agency? Or Am I victim of a scam?
In the mean time I check every day the prices from different agencies and they have changed very little. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. No response.
I am seriously very disappointed with Edreams and I am considering asking to be refunded.
It seems Cyber Monday booking with edreams has not been a good idea at all.
Herewith the latest answer I got from edreams Costumer Service:
Dear,

Thank you for contacting eDreams.

Your eDreams booking reference : [protected]

We can advise that we have received payment of 2089.69 GBP via bank transfer and your booking is pending. It will take 7-10 working days to confirm your booking. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed.

Should you require any further information please contact our Service centre on :

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDream
---------------------------------------------
Very kind, but the money is still on their side.
No further comunication.

On the 29 November I booked a flight with edreams via their website, for a return flight LIS-FOR on the 04 Dec and returning on the 02 Jan FOR-LIS.
I arrived at the airport on the 04 Dec to do the check in and was told my outbound flight had not been booked, only the return on the 02 Jan.
eDreams took the full amount for the return flight (total cost 1200 Euros) and only booked the inbound (cost 811 Euros)
I tried contacting eDreams over the phone, on Facebook, on Twitter, no luck. Eventually I had to book a full published fare with TAP for the flight going out at a cost of 1096 Euros.

I have since tried contacting eDreams over the phone, on Facebook, on Twitter and they seem to be ignoring my request for a refund on the outbound flight and compensation for the problems caused.

I am still waiting for your answer about cancellation of two of the flights (booking code is:Flight: [protected] - 5VYU44) and finding alternative flights and routes, even agreed dates for solving this problem are way pass.

If I trusted you and booking my flights, I expect at least that much of the respect to answer in agreed number of days. I trust that until the end of this week you will find alternative flights for my travel to US.

If you are not able to do that, I am afraid that I have to insist and ask you for cancellation of whole booking and returning money for the flights.

Yours sincerely

Zoran Spanja

I made a booking
E dreams Reference: [protected] for flights to Durban and I have still not received my confirmation and the money has already gone off my credit card. No payment has been made to comair limited.
E dreams is trying to scam me. I have alerted my bank to reverse all transactions unless I get my flight confirmations as soon as possible.
I am a celebrity in south Africa I will make sure they take down your site in Africa so people will stop being scammed by your company.

Me living in Skorea and searching for tickets in eDreams website to visit Japan during last month and today i have checked my online credit card statement and to my surprise its 66.21EUR or 74.26 USD or 84, 426KWON is deducted from my bank on 2016/10/08 from eDreams SPAIN. Also I have received my bank credit card statement today only.
Its reallly fraud and pls letme know why eDreams deducted 66.21EUR or 74.26 USD or 84, 426KWON from my account...

Also i dont have any booking with them still how come they took money from me is strange.

Someone pls help me for refund.

Thanks & Regards
Mahe

Hello I purchase ticket through Edreams 21/11/2016 from Tenerife to Gran Canaria, booking code (76J6NW) First Edreams took 6.02Euros from my account a miuntes later Bintercanaria took 34.06 from my account, what get me upset now is that 25/11/2016 Bintercanaria going into my account and took another 34.06euros without my notice, This is unfair indeed criminal intent, I wrote to the company already, I was reply that I should contact Edreams basically I was giving for purchasing to, Pleae return my back.

eDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!

Bought 2 tickets from them from NY to Paris. They added some "mediation" fee for 47 euros! I called them and spoke to 3 different agents and supervisor. Nobody could explain what these fees are. Every person gave their own interpretation of what it is - from "Administration fee" to some mysterious "Sipping fee" (shipping of what? e-tickets?). So, to be short, I never get a refund for this hidden thing!

Even more - they system shows the price for the tickets, but if you click on "Price Breakdown" they were showing the numbers that do not sum up together and show different price comparing the original screen. In my case they were showing 490 euro in the total, but 512 euros in the price breakdown. I sent them a screenshot and immediately call them. While I was talking to the agent they fixed the bug on website and were telling me that their system works correctly ignoring the screenshots that I sent them! So, they eventually charged me that 512 + 47 euros!

Also after the purchase I found that I could buy tickets much cheaper then they sold. After contacting them again and complaining I received this email from them: "...the best price is available when you are paying with Viabuy prepaid MasterCard. However, you have paid the amount for this reservation with visa debit card." Really?

eDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!