eDreams
Reviews and Complaints

I had brought airplane ticket and paid for it .after that I got an email said my booking was cancelled. You know what! I try very hard to contact with eDream but It worst service no one answer about your refund took 2-3 days to answer and when eDream said that refund you money next day you will get refund !don't believe!they cheat pass 10 days I still don't get any refund just silence from eDream customer service.

I book a fly to lyon from zagreb and it was clearly writing one suitcase allowed on return fly but after i pay there is no more any suitcase allowed, on my fly ticket it is written no suitcase allowed on both direction. And nobody pick up the phone, nobody to tell me what to do just have. Don't know if i did a mistake choosing edreams. Really don't understand

To whom this may concern,

I am contacting because I have made a reservation on January 9 2017 for Passenger Adela Peeva (booking reference: [protected]) from Sofia, Bulgaria to Ljubljana, Slovenia). I received the confirmation e-mail with this check-in code: ZRTVUY. However, once she arrived at the airport they told Mrs. Peeva that her flight had not been paid for, which I do not understand since I paid with our MasterCard and received the flight confirmation.

Mrs. Peeva had to pay her ticket at the airport when a reservation was already made.

Could you please contact me to resolve this issue.

Best regards,

Alix de Montblanc

Sir/madam,
I beg to state that I am from portugal reserve 1 ticket for four persons. But the strange thing is that we have already paid our ticket go and return price but going ticket is still pending but return ticket is done. The question is if the going ticket is not confirm how I will return and what can I do with return ticket. Are you kidding with us? And if is it not confirmed why you charge our money. I dont need to money back but I need my ticket at any cost. Please do quick response for me. We are very worry about this.
9our reservation no... P9dh3m
Lisbon to zurich
Zurich to lisbon
[protected]
[protected]@gmail.com

You seem to take a delight in annoying your customers!
I have tried unsubscribing from your emailings twice without success. The unsubscribe page wording is misleading, asking which services do I have emailings to? Why you asking?
Stop annoying your customers, I see on the internet I'm not the only one annoyed with your unproffessionalism.
And what is this 'Select Category' below? Are you just trying to be awkward and annoy me even more? You can see the name of your company above, just in case you don't know already...
Thanks
Geoff

Booking reference [protected]
I booked a flight to munich with aerlingus and a return from memmingen (to and from dublin). I included suitcase too and from, confirmed in my booking. I paid 226 euro.
When I checked in on line I noted that my case was not booked for the ryanair return and I was left with no option but to book and pay for a suitcase again at a cost of 24 euro. I checked my ryanair confirmation subsequently and it seems that although I booked and paid edreams for all of this, ryanair for some reason did not get the booking of the suitcase I paid to include. I am now down the cost of booking a suitcase on that flight and I seek a refund as soon as possible. I am abroad until 4th so please dont contact me by phone until after that date, If you want to talk to my mother, alison rothwell, please do, she is available on [protected]

Ross Borton

Never EVER book with eDreams - Scam Artists

Myself and 3 friends booked return flights from Ireland to Japan.The lowest priced flights had connecting times in London of approx 1hr which usually isn't an issue if you have your boarding pass and bags checked through. This is what we thought we had as we only booked one ticket with eDreams and there was no advisory that these are 2 seperate bookings. We contacted Aer lingus, our first airline to be advised that they have NO partnership with Air China and they have no idea why eDreams sold us tickets with such unrealistic connection times. They cannot confirm that we will be able to get our boarding passes when we check in at the start or if our bags will be checked the whole way.

We contacted eDreams about this who advised us that this is the airlines issue and unless we want to change our flight to an earlier flight AND PAY FOR THE CHANGE, there is nothing that they can do about it. If we miss our connecting flight we're on our own and have to pay for a completely new trip. Anyone who has ever been to Heathrow knows that if we do have to collect our flights and book in again there is no way in hell that we will make our next flight. We just want to get to Heathrow earlier so we have some chance of getting on our next flight.

We then got an email from air China advising our flight home through Heathrow has been delayed which leaves us with only a 40min connection window and the flight to Ireland is the last of the day. Again eDreams are refusing to help us.

They are a joke and anyone who is considering booking with them I would advise to stay FAR FAR away. They are scam artists and I wish I had read all the reviews online advising as much before we booked these flights.

I have emailed, Facebook mailed them and contacted them on Twitter and I am still waiting on a response. Not holding my breathe for anything useful because so far anyone we have talked to has been beyond rude to every one of us.

I don't entirely believe this will even be seen by those responsible, but here goes...

I booked a round-trip ticket domestic flight and did not have issues until the day I was to return. The airline decided to cancel the flight and I could not wait for the check-in counter to open to resolve the issue there, so I purchased a one-way ticket from a different airline. Spring Airlines was very understanding, however they said I needed to contact edreams to process a refund. Two things:
One, edreams is not a credible company, as they apparently has no operators on the receiving end of the call. (Afraid of confrontation perhaps?) After navigating through 7 TelePrompts, I finally was left with dead silence and no confirmation my call was being answered. I gave up, as I do not wish to have a skyrocketed phone bill from calling overseas.
Two, this wonderful company does not even list an alternate form of contact on the website. I have receipts, a reimbursement request with the airline, and yet no email address for edreams customer service.

I suppose you get what you pay for. Although the tickets initially were decent price, this hassle is NOT worth it! I am NEVER using this service again! And no one else should either!

Edreams made errors in the dates of my bookings. I was forced to cancel the flights direct with the airlines who issued a full refund. The refund went onto edreams corporate card and I have been trying for the last 5 weeks to get this money back. They have stated that they are refunding it but despite dozens of emails and calls totalling hours and hours on the phone, 5 weeks later still not a penny from them. This cannot be anything other than a scam.

I found eDreams through a travel search site and they had the lowest airfare, so I made my reservation. After submitting my payment I thought I would be done, like on Expedia or Travelocity. Nope - my email confirmation said that my flight was PENDING. I wasn't sure what that meant. On the website, when I looked at My Trips, it also said pending, but "don't worry - we'll confirm within the day." There was no phone number on the site that I could find, so I googled the number. The one that came up was a nonworking number. I tried to put in a customer service inquiry, but after typing this up, nothing happened when I hit the submit button. I tried this on 3 different browsers. I had put the initial reservation in around noon. Well, at 6AM the next day, I got an email that said "We are sorry to inform you that we have experienced problems with the operating airline’s server. We cannot confirm your flight. Please try to make a new booking on our website again." So, I thought that I would just have to start all over (of course I was not planning on trying again with eDreams). Then I got another email from them saying my credit card was declined. I'm not sure why they were trying to charge my card AFTER they cancelled my flight. I then got a fraud alert from my credit card company because the flight charge had been put through twice, and they locked my card. So, when I called the credit card company to explain (I wanted them to know that the card was not lost or stolen but that I did not want these charges to go through) they told me that there was a $13.63 service fee from eDreams as well that did go through. When I looked at my credit card account online, the charge was listed as "Airfare svc fee-eDreams FL [protected]". When I called THAT number, they told me that they were affiliated with Southwest Airlines, were in no way affiliated with eDreams, and had nothing to do with the charge on my account. They gave me the number [protected] for eDreams. I called THAT number and it was answered by eDreams. I put in the menu prompts, and am now on hold (no music or anything now, just dead air but still on the line) for over 40 minutes now. This is completely ridiculous. I disputed my credit card charge, rebooked my flight on Expedia, wrote this review (and a few others) all while on hold for this call. Totally worth the 10 extra dollars for Expedia. AVOID eDREAMS!

I bought two tickets from the edreams website on the 22nd and 27th december 2016.
From two times also i asked invoice in their form, reference number [[protected]-[protected]] , reference number [[protected]-[protected]] and reference number [[protected]-[protected]] , reference number [[protected]-[protected]] .
In the confirmation email i received with the booking confirmation it is mention that they will be sent to my email the invoice with all the information correct.
I need with maximum urgency invoice regarding edreams reference number: [protected], with the amount of 733, 63, and edreams reference number: [protected], with the amount of 182.60 euros.
Thank you
Isabel

I booked my flight on 9th of Dec and got two mails, one confirming my booking and the second regarding the special conditions I ask for which I replied that I need Gluten free meals for my wife and kid.
When I checked my bank count in Jan I have seen that eDreams have charged and refunded the payment twice on 12/12 and on the 16/12. When I called them I understood that the payment was cancelled since eDream did not get the mail. Since I was not notifiable about the missing information I could not have done anything to fix the problem but I did confirm with the right procedure so I had no reason to doubt the booking.
When I called they said that the only option now is to book a new flight but the price now is more then 600Euro more expansive, Why should I pay that when I booked it at the price of 1, 020 Euro did all that they have asked me to do and got no notification that there is something wrong?

Thanks for your help,
Regards,
Yossi

Hello,

I bought a flight in e-dreams website, and the company (Austrian) changed the flight hours.

Now I want my money back, I explained to austrian airlines about the inconvenience and they accept to return our money, austrian approval but they told me that the refund must be done to my agency, in this case e-dreamns.

As you can see below.

[protected]:46 gmt-03:00 :
Dear mrs pardini,

Your agency contacts:

Edreams
Passeig zona franca 191-205
08038 barcelona
+[protected]

Fax: +[protected]

Yours sincerely,

Austrian airlines
Ilona synyak
Internet helpdesk team

Phone: +[protected]
Email: office. [protected]@austrian.com
Www.austrian.com

—
Original message:

From: "verônica pardini" < [protected]@gmail.com>
To: office. [protected]@austrian.com
Date: 24.07.2016
Subject: re: fw: inquire about flight cancellation / 8krhop [e-mail#os-1483315]

We bought our tickets right from austrian website, so with who should I talk to?

[protected]:22 gmt-03:00 :
Dear mrs. Pardini,

We were sorry to learn of circumstances that prompted you to contact us. Please accept our apologize for inconveniences caused.

You entitled for full refund of your original ticket due to flight cancellation. Kindly ask you to contact your travel agency in order to proceed with the refund.

If you would like to apply for any other reimbursement, please contact our feedback department via austrian.com/feedback

Yours sincerely,

Austrian airlines
Iryna savchuk
Internet helpdesk team

Phone: +[protected]
Email: office. [protected]@austrian.com
Www.austrian.com

Hi.
We contacted you a few months ago regarding a flight to athens which time was changed. Back then, we explained we needed to get to athens in the morning in order to go to a cruise we had already purchased, considering the time of the previous flight. Your company told us the best they could do was to send us to waw. We had little time between arriving in vienna and getting the connecting flight to waw, but it was said to us that it would be enough. It was not enough time, even rushing to get our bags and doing the check in.in the check in the attendant told us he could not do our check in because the plane was already boarding. Now we had to buy a 800 euros ticket to try to get to athens on time. We want two things: a complete refund for the previous ticket we had purchased with you, and a refund for the 800 euros we had to spend in a new ticket. This is the least austrian airlines can do. We are in our honeymoon and you almost ruinned it.

Verônica pardini and wendel calil

Dear Sir
I try to cancel my ticket from Amman to Istanbul three days ago regarding to the bad security ans safety in turkey these days
But i can't do it
I try to do my cancelation threw local agent which they send e dreams a mail also i have a case number with you ( [protected] )also i called your office at [protected] but no results
Aso i need to refund my money back or at least the airport taxes
My name is Nedal Noaman
My eticket [protected] /139
YDGPED
mob:- [protected]
Jordan -Amman
Regards

Hello,

eDreams has the worst call center I have ever seen. I have been trying to solve one issue regarding my reservation [protected] already for more than 1 hour! They send me an email saying that my payment is declined, but they book one of the flights in my reservation (they select which one) and charge me for this? When I want to cancel this they tell me it is non refundable? What kind of service is that? I am buying a whole reservation from eDreams. How can they decide which one to book? How do they know if I still want their service if they can book only one of the flights in my reservation? How can they decide without my consent which flight to book? What kind of policy is that? And they keep me at the phone and provide such a bad customer experience only for 139 euros? It is very sad to see such big companies are not aware of how to provide a good quality service! Please contact me urgently.

I made a flight booking though edreams for the 7 Jan 2017, Bloem to Cape, South African Airways YSF4OH. Due to unseen circumstances I had to cancel. I spent a total of an hour and twenty min on the phone holding on for assistance, yes 1h20 min. After explaining the situation the person told me that SAL does not refund cancel bookings and if he cancels reservation there is additional R400.00, although there will be no refund. How is this possible, this is not an international flight, it is not a 24 hour cancellation. I can understand if the edreams are not prepared to pay back there surcharge for doing nothing, but to have an cancelled flight money payed back is unacceptable. To all public searching for a better deal on flight, Please do not use eDreams travel agency. SAL users make sure you know all the restrictions of a booking

Booked a multistage itinerary with edreams and 2 of 3 flights had a schedule change without notification given. The second meant that we have paid for an extra night at a hotel as well as extra transit fee to reach the airport in the middle if the night.

Having connected with the airline direct too, they we able to tell us they notified edreams of the schedule change on a date but looking into our email (incl junk) we had no updated information from the OTA. Every time we tried to connect with them via their custmor support we were cut off when we put a bit of pessure with the customer epresentatives... coinciddnce i think not.

Frankly i have no idea how this organisation is still in operation. Its an absolute shambles.

Dear eDreams,
I'm writing you from our vacation in order to claim compensation to send you a complaint for the following events. On 23rd of October 2016, I made a reservation on your website for 2 passengers (myself [Hoda Badrizadeh] and my friend [Narges Malek Mohammadi]) for a round trip flight from Milan to Tehran having stop in Rome, going 7th Dec and coming back of 1st of January . Just afterward, my credit card was charged for the tickets, and I received an email confirmation for the reservation, which was the only email I ever received without any further information about our baggage allowed weight.

To have an idea about the allowed weight to wrap our baggage we found out we must follow terms and conditions are in the website (something that was mentioned for Economy class "To Iran 1 x 23, from Iran 1 x 32 kg.”).

For the first flight (going to Iran) everything was good and we went to Tehran with the 1*23 baggage but for the return flight on 1st of Jan 2017 we faced a huge problem when Alitalia employees told us our baggage should be 23 Kg and this phrase in the website " from Iran 1 x 32 kg." is just for whom that have bought the tickets from Iran not those done abroad in our case eDreams, and we should have paid 75 euros for just one extra piece with 8 Kg for both of us, It was a shocking news we had an extra 16 kilos so we had to reduce the weight of our baggage because we adjusted them in 1*32 Kg, it was the Alitalia website mistake that didn't explain these conditions clearly and there wasn't any information about the weight of baggage in our online ticket. We lost a lot of stuffs of ours and financial loss because of that.

The second problem for us was in Rome airport when we were going to check in for Milan flight on the 1st of Jan, our name were not in the flight list another mistake happened because in the Alitalia website our name submitted in 9 am flight list and in our ticket the flight was for the 7pm. We please pursue this problem as soon as possible, we're asking you please give back our financial loss as piece charge.
Best

Booking Ref - 54WDM4
We have booked tickets from London to Italy via Paris, immediately after booking i noticed my husband's name has been printed twice on the airline ticket.

We called Edreams immediately and informed them the surname is showing twice on the ticket and we were informed that the name will be changed within 14 days. We purchased these tickets on the 16th of October and we are still waiting for the amendment to be made.

We have called them so many times, they say it will be done in another 7 days etc etc, the last conversation we had they said we will now have to pay 35euros per ticket to change the name, there are four tickets in total, so they want us to pay 140euros total, plus any difference to the price of the new tickets, It's been an absolute nightmare dealing with eDreams, they are trying to rip us off and charge us for a mistake we have not made.

Its a complete rip off, we don't need to change the ticket, they have put my husbands name on there twice, not us! They asked us to respond to them by email and the email bounces back stating this is a no reply email address.

we are due to fly in 5 weeks and the whole experience has been nothing but rubbish and stressful!

Hello eDreams!

I'm writing you from my christmas vacation in order to claim compensation after the following events.

On 8 Dec 2016, I made a reservation on your website for 2 passengers (myself [Lee Osi] and my partner [Lianna Vaigman]) for a flight from Barcelona to Tenerife for 25 Dec. Just afterward, my credit card was charged for the tickets, and I received an email confirmation for the reservation, which was the only email I ever received from you about this booking (see the attached screenshot).

The problem is that your system did not execute a booking for this flight, and I found that out to my surprise when I called your customer service to make a change to the flight, only to be informed that I had no flight booked at all! It was a complete and unbelievable nightmare!

I ended up expending so much effort and energy over the last two days and getting completely stressed out as I tried to correct what had happened. From previous experience using eDreams, I know how the reservation system is supposed to work, but this time the system made a huge mistake. I spent an hour on the phone calling your customer service internationally to find other flights while I was abroad with no phone plan, taking up what little time I had at the airport in Barcelona.

The woman working for customer service did not help me at all, since your flight was full by that time, and the other flights that she offered me were nearly twice the price of what I had already been charged. Even worse, because of this problem we missed our connection flight for the next day. I was forced to make another booking, which cost a fortune.

Because of this, I am turning to you with a claim for compensation, which includes all of the time, effort and stress included in this ordeal, as well as the money I lost in having to rebook the flights and connections. This all came as a result of a failure of your system, and I demand your consideration and compensation for all of the trouble that I went through to correct it.

I'm asking for compensation in the amount of 300 euros, and anything less than this will not be satisfactory. Even this amount is low for what I had to go through.

With regards,
Lee Osi