Eureka Forbes
Reviews and Complaints

Salesman Mr.Anuj Patel Code No.9049511 of the company promised to buy-back the old vaccum cleaner and sold the new one for Rs.8490/- Collected Cheque in favour of the company and did not call after delivery of the new vaccum cleaner. Neither he left his mobile no. to be able to contact him. The repeated calls to the Pune Office of the company did not go through and no response from the company. In effect the new machine still remains uninstalled. Immediate steps are expected to rederess the grievance and take back the old machine.

I purchased a brand new waterfillter from aquaguard with adv.payment on 25 apr.2012.fillter is not working properly all our family got throught infection.i made complain so many time and so many department of company but still after 1 month no proper response. Water is our daily req.ment and this kind of service is very hopeless..

Dear sir this is complaint regarding booking of Eureka Forbes/Aqua-guard Infiniti in trad fair at new Delhi I booked a Aqua-guard Infiniti water purifier offer rate is 7500 got receipt no.-289 Address- 252A, Sant Nagar, East of Kailash, New Delhi- 110065, tel no.-[protected] Dated-22/11/2011, person who booked my order is Mr. Varun but I don't receive my water purifier till date when we contact that person he tell us your file in process after 6 month no any one give any satisfactory answer please do need full for solve my problem
Regards
R. D. Gupta
D-11 Mansarovar Park
[protected]

The Water filter is not working since 2 months. The purified water is not coming. When we lodged a complaint two months back, the Technician came and seen the water filter. He told that Water Filter candle has to be replaced and presently they are out of stock and informed us as and when they are available with them, he will replace the filter candle. Even though nearly 2 months over, he did not replace the filter candle. Three time I gave complaint. Every time they are assuring us that within 24 hours, their technician will come with a new water filter candle and replace it. But till now it has not been done. We are facing lot of problem.

We have taken service contract with M/s Eureka Forebes Ltd for 3 (three) years w.e.f. 24/10/2007 by paying Rs.1890/- and the Contract Receipt No.AG 96B [protected] .

I hope after seeing the above msg, the Company will send the technician with a new water filter candle and replace the old candle.

Dear Sir,
I am a old customer for last 10 years, I am using your Classic model Ag cc.I renew AMC in Evry 2 yrs gap.Your inrease of renewal amont in each time is within Rs 100 .But this time you have increased it to about 500 which is very very high side.Why increase five fold ?Are you monopolising the service? I am a senior citizen depnding on your product for last so many years.I am getting 30% discount while travlling in raiways.How ever your comany instead of considerng any discount has increased renewal AMC by five fold.Last renewal was for 1850 .Today I had to pay2380 less 100 towards renewal with great objection.Let us see if my observation/grivance is considered by your company, OUR FRIEND FOR LIFE. Bikram Rautray, 219, Kharabela Nagar, Bhubaneswar.751001, [protected]

Here is an amazing story, we were one of the unfortunate couple who decided to buy an Aquaguard total enhance RO. Receipt no 392 and 006838 Day one 6th April 2012 the demo guy turned up at our house and explained on how the RO works (Which we already knew) when we say demo dont we need to see the actual product and see how it works? Anyways he showed us diagrams all the same we had already decided to buy the product so we gave him the cheque, next day we get a call for installation the technician came over fixed the unit asked us to drain the water once the storage tank it gets full, and told us that we can start using the next refill. I asked him how long for the tank to get full and he replied stating t hat it would take 45 minutes, and he left. Now the amazing story starts. after 45 minutes not a single drop of water in the storage tank, however I see water in the outlet line going, one hour no water two hours no water six hours no water one day no water. Called customer support call on wait for 43 minutes by now "Please stay on the line, your call is important to us" sounds like a hindi movie song as it was playing over and over again disconnected and called at least four times just hear the same thing. Finally got fed up and called the guy who came for the demo. He made a wonderful discovery over the phone that the unit is not working I was amazed by his intelligence, next he goes on to tell me that the unit has to be serviced by a technician. Now we have never used it and we need service? Already? So I told him that I am truly thankful for his assistance and asked him to take his unit back and will put a stop payment on the cheque which thankfully was not cleared. I was surprised when he was totally Ok by it. Still I thought I better call the service center to see if they are a litte bit brighter than the demo guy, so called as early as possible to get some one this time thankfully I was on hold for only 20 minutes and actually got through to some one. He claimed that apart from sending some one to repair it there is nothing he can do, so I asked for the manager, his immediate response was if you want I will give you his number you can call him. He also said that he will place a call back request. After hearing this my next move was to stop payment on the cheque. it is now five days and no calls even after a stop payment. People please be careful with these guys if they have no regard for the product they sell even before payment what do you think will happen after you buy the product. The unit is lying here untouched and no one is bothered to even check why the payment did not go through. It is our hard earned money and if they do not respect or understand that they should not claim that they are the best. We were fools not to listen to our friends who told us never to go close to these people but we learnt this the hard way. I work for a media company, I would really like to see how this story ends before I make this public an article like this in the news paper will surly get the nations attention.

I have purchase one water purifier from the eureka forbes wide bill no [protected] dt 31.5.2011 customer ID [protected]
this machine I have purchase for the the using the pure water for me & my family . the machine supply by the company the copper tubes supply the water is damage and leaking .
I have so many complain to the local office as well as customer service the company service department give the all fake commitment to me fro repair the machine. but till date no one is listen .
complain details 26/6/11 verbal local office, (2). complain no .[protected] dt 28/8/11 (3) 25 /7/2011 verbal complain at local office.
(4) complain NO [protected] dt 5/12/2011 (5) complain No [protected] dt 29/12/2011 (6) complain on Service report SAP code 104 dt 21/2/2012. but the company not give me the service why i purchase this product this company cheated me & given the Damage machine which is ignoring the the my health . I will never suggest the any one to buy this company product.

Yogendra Kashyap.
Jaipur Rajasthan
mobile No, [protected]

We had a service contract with EUREKA FORBES LIMITED, OLD INCOMETAX BUILDING ROAD, VIDYANAGER, HUBLI-580 021 for our water purifier of model AG NEW I - NOVA CS for the period from 03.03.2010 to 03.03.2012 after paying Rs. 2050.00 on 03.03.2010 when we were staying at Karwar, Karnataka. It is to be noted that, not even a single time service has been done till date inspite of repeated request . Presently I am staying near Surat, Gujarat. I have already tried to contact near by service centre at Surat / Vyara area. Conveyed telephonically message to the service engineer but no action has been take tii date. My Customer ID is [protected]
My e-mail id is [protected]@gmail.com. Request immediate action. Reply me by return message to the above mail id. or Mobile. [protected]

Manoj V Rane

Sir I have booked complain to get corner attachment of my vaccum cleaner 4 months back but the result is null.No one is concerned about it . After repeated phone calls the person on receiving end told me to collect the attachment from the local office personly but on contacting the local office the person concerned told me that they do not have the part and moreover they do not have any information about my complain record although i had complained three times On phone no [protected] but I do not have any record as they are unable to give my complain no.I have COMP.NO.of only last complain done ON 14TH NOVEMBER 2011 AND THAT IS 453. Every month a person comes from the company to ask if Ihave any problem regarding v accum cleaner but when Itell them the problem they never turn up again. Is there any way to get rid of my problem as without corner cleaning attachment for me the machine is useless.

Eureka forbes is supposed to be 'FRIEND FOR LIFE '' but the service rendered by your company is hopless. We have face simillar situation on two diffrent appliances (Vaccume Cleaner / Aqua Guard i nova), Now third time too the service rendered by your sales person (Mr. Shailesh Kambli, Mobile no [protected]) was utter hopless. The information of the product did not match
at all when the unit was installed. After repeated phone calls too Shailesh has not bothered to help us out or at list phone & explain the reason. This tratment given to us by your company is UTTER DISGRACEFULL. I would suggesed you should change your slogan from FREIND FOR LIFE TO ENEMY FOR LIFE. I would request to you see in to this matter or please take the unit back.

I booked euroclean Xforce vacuum cleaner from the sales executive of EUREKA FORBES some 20 days back from international trade fair-2011, Delhi but still waiting for the product.Despite my several attempts to reach the executive Mohd.Miyan ([protected]) I'm clueless about delivery or booking amount.Even I contacted to customer care in Delhi & Mumbai but all is vain.Now I'm regretting my decision to buy a product of EUREKA FORBES .--Karan Sood

With deep regret I write to inform you that on 19.01.11 I replaced my old Aqua Guard water purifier with your ‘Aqua Guard Total Protect’ water purifier through your sales person Sri Bijoy Kumar Mukherjee vide your invoice no. [protected] dated 19.01.11.

At the time of purchase I expressed my deep anguish over my last 20 yrs experience as an user about the sad state of your after sale service.

I was repeatedly assured of much better service this time. But, the unfortunate fact is though I am supposed to get 4 free services during the first year, yet till date only 1 free service was done and that too after repeated phone call to your customer care.

On 14.10.11 the water flow from the machine was totally stopped. We lodged a complaint to your customer care at 11am on that day and were assured of attendance within 24hours.

However when none attended the machine within 24 hours we opened again on 15.10.11 at 11:30am and was told that 24 hours means 24 working hours or 3 days. Thereafter they stopped picking up the phone.

Ultimately about 5:30pm only on personal intervention on my request by some of your senior officer the defect was attended.

Only two & half months of my free service period are left and 3 free services are due. If this is your attitude to the old customers of 2 decades I can only say this does not speak highly of your company.

I am using lot of other gadgets from other companies; at least they keep their sale assurance.

In view of the above I feel:

a) You should ask your customer care to be more effective and to be more polite & helpful to your customers.

b) My free service period to be extended for further 6 months i.e. upto July, 2012so that I can avail three remaining free services.

At the end I can only say that all my friends, relatives even my office has the same bitter experience about your after sale service.

Hoping for an early action,

Mr. Chandan Ray
312 Rajdanga Main Road,
Kolkata-78
(Mobile:[protected])

I had purchased Aquaguard Water Purification System which has not been working at all. When I made a complaint through their Customer Care centre, they promised to attend to it. The complaint nO is [protected] and they had not bothered to come and rectify the equipment. Hence it is my suggestion that please do not be carried away by assurances given by Eureka Forbes. I tried the following numbers [protected] / 2243 6110 / [protected] and tried to reach Mr Imai and he was not picking up the telephone. They gave me some other number [protected] and directed me to call Ms Kavitha / Ms Ranjini again that no is out of order. This is the ordeal I am undergoing. Hence please don't get carried away by the false assurances given by acquaguard.

This is to highlight regarding the worst service carried by Eureka Forbes pertaining to my contract Receipt No: [protected] for Aqua Guard water purifier Nova model.
I have booked a complaint for a general service on 4th July 2011 during morning hours and the complaint no [protected], but till now no proper person has responded properly to complete my service and regarding this I have spoken several times to the helpline and also with Mr Raja -In charge for Vadapalani service centre and his mobile no is [protected] but till this moment no use.
So kindly take necessary action against the irresponsible persons and also take care in future not to repeat this kind of worst service which will end up the company in mere loss.
Jayasankar, Chennai,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 7-8 years.
from last 2 years, inspite of have AMC i cant get service from my local dealer SHIVAM ENTERPRISE ( this company is a authorized of EUREKA FORBES ) Habra, Ashoknagar mobile : [protected], This is not first time, u poeple just ask him to show the service book ( if have ), your company has worst kind of service even within AMC, my parents are older person several time they called them for service, even i make calll several times within 2 years but no body attend, even i called them 5 times in a day also -- last 02 years only they come for AMC's.last two years not even one service available from shivam enterprise within my AMC period.
Please do something my parents are suffering from this kind of hail things.

THANKS
Asit Kumar Ghosh/Abhijit Ghosh
974/14 kalyangar,
Opposite Kalitala High School,
P.O- Haripur,
Dist- 24 Parganas ( North ),
West Bengal .
PIN - 743223.
Mobile :[protected]/[protected].
Email : [protected]@gmail.com/[protected]@yahoo.com

AQUA SURE DOUBLE STORAGE PURCHASED 3 WEEKS BEFORE FM MILAN STEEL DOMBIVLI EAST MAHARASHTRA INDIA.NOW PROBLEM IS WHITE GRANULES COMING OUT AND WATE OVER FLOWING.
I COMPLAINTED ON 27/06/2011 AND GIVEN COMPLIANT NO.[protected] THEY ASSURED ME WITHIN 24 HRS.BUT NO BODY TURNED UP. AFTER THAT SHOPKEEPER GIVEN MOB.NO.[protected] ON 29/06/2011 THEY TOLD TODAY ITSELF PROBLEM WILL SOLVE.BUT THEY ALSO NOT TURNED UP. ONCE AGAIN I COMPLAINED TO EUREKA FORBES THEY GIVEN ME LOCAL FRNCHISE NO.[protected] CONTACT PERSON MR SHEIKH. THERE IS NO RESPONSE. MY E MAIL ID : [protected]@yahoo.in and my address : BASAVARAJ S KEMBHAVI B 12 ANNAPURNA SWAGAT CHS ANAND NAGAR MANPADA ROAD DOMBIVLI EAST 421201 MAHARASHTRA STATE. MY MOB.NO.[protected]

We had taken an Annual Maintenance Contract from one of the authorized service center for Eureka Fobes Water purifier from M/s.Reshmi Services in Jayanagar, Bangalore, but they are not extending the service since past 15 days and the matter is being postponed with some excuse. We will be happy if the complaint is resolved on top priority.

Breach of Trust and Violation of Business Ethics

I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware of unscrupulous dealings by people who would destroy a business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.

SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html

Hi,

My Customer ID - [protected] and my Contact No - [protected].
My Request Numbers - [protected] / [protected] ( May 11 th 2011)

Sales person - Chandrashekar visited my place (Kondapur, Hyderabd) and gave so
many false commitments and promises and delivered Total Sensa in the month Jan 2011.

No service has happened till May and for this i have to call helpline.

Mr Naresh - [protected], service person, he acted as if he is only service person in india and he know the world and before him we are nowhere. I have never seen such attitude person in my life.

He was not bothered to show me the TDS level, Still my unit is showing 180 and the TDS should be in between 100 to 130(promised by sales person)

Chandra Shekar advised me that my unit is under two years warranty and helpline and service person advised that it is only one year.

Now, i totally lost faith on these people... They have cheated on me ... Even, the response from Hyderabad team is really very bad.

I have wasted my money (Rs 17900/-)

***********************************
Update:
Jun 01, 2011
From Last few days, i was calling Helpline for the update, but there is no positive answer. They even don’t have the phonelist of the superiors. They are just mail distributors.
I am losing my patience. In future, i will never opt for Eureka Forbes.

Friends, think twice, before you opt Eureka Forbes
**************************************

Update:

Service:
Today, the same service person by name Naresh visited my place and did few minor things and still the TDS is showing 160 and I expect the TDS should be below 120. From day 1, TDS was 110 and now this is showing 160 – 180.
Even, I spoke with Srinivas Reddy ([protected]) Manager for service team and he promised me that he will check tomorrow and I feel the response is poor what I expected from a Manager and Naresh advised that nothing he can do for TDS issue and also l feel that the taste of water is not improved.

I am waiting for tomorrow, to see if any wonder happens.

Sales:
I spoke with Mr.Venkateswarulu ([protected]), Head of sales team, about the promise of two years warranty.
Mr.Venkateswarulu, clearly mentioned that I have two years warranty for my unit and he advised me that he will talk to Srinivas Reddy for this issue.

I advised the same to srinivas reddy and he said that he will get back to me regarding this.
There is no proper co-ordination between sales and service team in Hyderabad.

Want I expect from Eureka Forbes:
Please replace me with a new unit, as I feel that my unit is not working well and give me the written confirmation that my unit is under two years warranty which was promised by Mr.Venkateswarlu sales team.

**********************************************

Update: Jun 03, 2011

Naresh, disconnected one of the filter and advised that he will come tomorrow to test the TDS, he wants to know, if anything wrong with that filter.
Today, 2nd day, he never turned up to my place to look into the issue.

Even, after repeated calls to Mr.Srinivas Reddy ([protected]) and Naresh, the issue is still the same.

Today, Naresh came to place when the door is locked, he just left note on my gate and went away. I clearly told them that I am not available this evening, still they came and went away.
No one bothered to call before they visit my place.

I am losing my patience and I am very much worried about my family health as we are drinking the same water.

I don’t mind to take legal action as this is directly reflected my family’s health.

*************************************

Update 5th July 2011

Mr Naresh – Service person - [protected]
Mr.Srinvas Reddy –Manager – [protected]
Mr Sai Ram - Regional Head – Service – AP - [protected]

After repeated calls to Mr Naresh, Srinivas Reddy and Sai Ram( Regional Head – Service – AP ). Atlast Mr Naresh visited my place and connected the filter back and went away without resolving the issue.

Still, the level of TDS is 160.

Naresh, walked away and stated that he can’t resolve the issue and talk to Mr. Srinivas Reddy for any further discussion.

Mr. Srinivas Reddy –Not taking my calls.

Mr Sai Ram- Out of country.

This is the service I got from Eureka Forbes people.

Even, Regional Head is not bothered to look into my issue.

After we purchase the unit from them, No one cares.

Very Very poor service and false promises by Sales people.

Hi,
I purchased a Trendy Steel Vacuum Cleaner on 23 Apr 2011 at Jain Wire, DVG Road Bangalore. I used it only once on 29 Apr 2011 for about 35 minutes to vacuum clean our house. I switched off and packed inside the carton. On 30 April 2011, I tried to switch on to clean my computer; it worked for 3 minutes and got switched off automatically. I tried to check if there was any loose connection, but every thing was fine. After going through the mini manual provided by Eureka Forbes, I thought it was a trip inside the machine, so had to wait for about 1 hour to restart, however it did not start at all.
I immediately called their Customer care No: [protected] and lodged a complaint No: [protected]. A technician came home to inspect on 1 May 2011. He opened the machine, checked the electronics and said that he is specialized only in water filter. I told him to send a person who is qualified for vacuum cleaner. He went back and sent another person on 3 May 2011. The person came home and checked the motor and informed the motor has burnt out and the spares are not available. He informed that as he gets the new spare, he will come and fit it and so he went back. When we called today 7 May 2011, he claims that there is no spare at all.
If the defective machine does not have the spares then why should a company sell its Product? It has been 2 weeks only after purchase, used for only 1 time and the Motor has gone. Till now there is no response from the technician or the customer care. I have called up the customer care again and again today, but they inform saying they will send a person. I really don’t understand what to do with this after purchasing a vacuum cleaner for 6000 Rs. I FEEL AS IF IAM BEEN CHEATED BY A COMPANY LIKE EUREKA FORBES. Hope at least the Forbes Management will take it seriously to get the machine replaced with the defective part.

Naveen
[protected]