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I am writing to express my dissatisfaction with the service I have received regarding the installation of the Eureka Garud Water Purifier, which I purchased three days ago. Despite the assurance of prompt installation, no technician has visited my premises to complete the installation.
This delay is unacceptable and has caused significant inconvenience. I expect immediate action to rectify this situation. Please arrange for a technician to visit and install the water purifier at the earliest possible time. If this issue is not resolved within the next 24 hours, I will have no choice but to escalate this matter further.
I trust you will treat this matter with the urgency it deserves.
Sincerely,
Neelesh Jain
Claimed loss: 1lac
Desired outcome: Should not be false committed going forward
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Send this message directly to Eureka Forbes’ customer service, emphasizing the delay and requesting immediate installation. Make it clear that you expect the issue to be resolved within 24 hours, or you will escalate the matter. This should prompt them to prioritize your request.