Eureka Forbes
Reviews and Complaints

MY CUSTOMER CODE [protected] I MADE A COMPLAINT TO MAHEK ENTERPRISE, ULHASNAGAR ON DATED [protected] COMPLAINT NO. IS 10765 BUT AT PRESENT JOB NOT DONE. DAILY I MADE 10 CALLS TO HIM EVERY TIME OWNER TOLD ME THAT TECHNITION ON THE WAY AND 100% YOUR WILL BE DONE TODAY DEFINATLY. BEFORE THIS COMPLAINT I HAD PREVIOUS MONTH SAME PROBLEM, I MADE COMPLAINT ON DATED 2-9-2011. THEY HAD SOLVED MY PROBLEM AROUND AFTER 25 DAYS . I HAD ALSO MADE THE SAME COMPLAINT AT YOUR KALYAN OFFICE WITH MR NITIN DAHIWADKAR INCHARGE OF SERVICE DEPOT. BUT HE NOT RESPONSED MY COMPLAINT UNFORTUNATLY I WAS NOT HAVING MY PREVIOUS COMPLAINT NO. I HAD ALSO MADE THE SAME COMPLAINT AT YOUR PRABHADEVI MUMBAI ( SALES OFFICE ) I M THANK FULL THERE ONE LADY SHE WAS SENT MY COMPLAINT AT KALYAN OOFICE, BUT THE RESULT WAS GETTING SAME NOBODY PAID THE ATTENTION ON MY COMPLAINT. SO I HOPE FROM YOUR OFFICE TO TAKE THE NEEDFULL ACTION . YOURS FAITHFULLY,
THANK YOU DHARAM.J.MANGLANI

Not proper stalation new purchase Aqaguard-classic

Dear Sir,
It is with great restraint and concern that Iam Making the following complaint to you.I have an Eureka forbes aquaguard of Model no FA Slno 1951127.The unit is under Amc for three years wef 04 Apr 08 From one of your dealers located at Ameerpet Hyderabad.Tel no 040-[protected], and 040-[protected].
Firstly the half yearly servicing due as on 04 OCT 08 has not been undertaken as on date i.e(24 Nov 08). On contacting the dealer today, he was sounding as if he is doing a favour to us and was rude and unconcerned.
Secondly The tel nos provided on the invoice cum receipt of yourAmc of the Regional office Bangalore is wrongly given. I obtained the bangalore office no on my own accord and complained to them about the dealers response.The callcentre executive Mr.Freddy could not do much except for taking the details of my aquqaguard. On asking the contact nos of persons resposible and who can sort my complainthe declined to give any no.
Thirdly iwould like to ask what is the role of your regional offices with respect to sorting out customer problems?
I therefore request your good office to:
(a) Provide the tel nos of persons responsible in your hierarchy who can take a decision and sort out customers problems.(Head office aswell as regional office).
(b) Instruct your dealer located at Hyderabad to put the name of the agency on the Amc invoce and sort this problem out immediately.
Thanx& Regds

RRK Rao.

Under the Buy Back Scheme, I had exchanged the old Aqua Guard for the new e-boiling NOVA model on 02.02.2007. The AMC of the old machine was still continuing and a major portion was still left unutilised. Therefore, I was not in the least inclined to go for the exchange. Moreover, there was no reason whatsoever for me to hasten as my old machine was in perfect working condition. Your sales officer, Mr Pawan Kumar and the Team Manager, Mr Pandey, brushed aside all my apprehensions giving me complete assurance that immediately the left over balance period of the AMC would continue on the new machine as soon as the original warranty would lapse. I had no reason to doubt their words as about six years back when I had exchanged me Vaccum Cleaner under identical conditions the balance Amc automatically continued on the new machine after the original warranty lapsed.

Now after running around for the past two months, from pillar to post, yesterday, I was told by one Mr Subodh at your Branch Office at Ashok Marg, Lucknow that I should send a mail as my problem could be resolved only from Delhi or Mumbai.I waited for two hours to meet the Branch Manager but he was not in office and surprisingly the Office had no news about his whereabouts.I must say Eureka Forbes follows some unique mode of functioning.

In the month of May on receiving a call from the Franchise to get the Amc or else they shall not be able to give me the servicing, I went to your Office at Dalibagh to meet the Officer-in-Charge but again he was not there and another gentlrman met me saying he was the next Officer-in-Command. On hearing the facts he told me that it would be done and appologised for the inconvenience caused but I again had to rush on refusal of further servicing of the machine.

I am not concerned with what are the ongoing policies of the Company or who misrepresented the facts or who is the Team manger or the Sales Officer. All I know is that anyone who comes represents Eureka Forbes and any committment by him is by Eureka Forbes and whether he does it rightly or not is not my concern.

The details of the AMC are Contract No / ICCR No [protected] Period 12.07 2006 to 11.07.2007 the warranty period of the new machine is 02.03.2007 to 01 03.2008.

I am asking for no undue favours or advantages but for only what has been promised to me - right or otherwise has naturally nothing to do with me as a customer. A prompt action has to be taken as the servicing of the machine is long over due. I hope my plea shall not fall on deaf ears but shall in turn propel an immediate positive response.

It shall not be out-of-context if I mention here that I am your customer since 1992 and I deserve a better treatment.My only requirement is that the balance left over period of the AMC to continue on the new machine. I should not be penalised for no fault oo mine and why should I be made to bear any financial loss.

Soliciting a favourable and an early response.

With regards,

Vasundhara Seth 175 Vijay nagar Colony

Mobile no [protected] Land Line [protected] Kanpur Road, Lucknow

MY NAME
G.RANIALLI
ADDITIONA CHIEF MANGER
NLC
27-A TYPR ii QUARTES
NEYVELI TPWN SHIP
TELL CELL094434-34065

MY COMPLAIT DATED 20/02/08ADDRESED TO THE MANAGER, SERVICES, EURECO MFORBES NO 143-C-4 BOMMA SANTRA INDUSRTIAL ESTATE, OFF HOSER ROAD BANGLORE

i have puchased one aqua guard from ereco gforbes neyveli on 28-07-01 unit no013005 iam using the machjine reguarly and the machine has been serviced through annaual service contract wiht eureco forbes .the annaul maintrnce comtract expired mby november 2007
during first two year of maintence period i have no problem with the machine i used the colectede from the machione.in between with the period the source of drinking water of our area was changed which was suspected to be highly polluted.hence i have startred boiling the water collected from the machine the condition of using the watewr persistd for a periodof nearly one yaer.with out any problem
for the one year after boiling the water collected from mthe machine deposits of white salt like substance weas noted. but the water was collected directly from the tap and boiled nothing was deposited. this was infromed to the service engineer and was practically demonstrated to them also. every visit of your service enginner the same complaint was made they have noat given any solution

before expiry of the maintence comtract.the service cientre approches us for the extention of maintence contract i told them to solve out problem for considering renewas no response from neyveli centre.after repearted wnwuires they wewre informed me to contact service centre. i sent the machine to their service the machine was hander over to them after seven days simple changed the corbon and chargeds Rs 145- towards corbon charges
till my problem was not carried out
therfor e i request you good office to approriate action early action/reply regarding this and also hope such as reputed estsabilshed company like eureko forbes will not leave this problem without proper solution

I HAVE PURCHASED THE AQUAGUARD RO SILVER MODEL ON 12/12/07 AT 300.EUREKA FORBES K.K.Nagar, MADURAI-625001.THE WATER IS NOT PURIFIED PROPERLY. WE HAVE ASKED THEM FOR SERVICE.BUT EVEN AFTER SERVICING IT FOR MORE THAN 10 TIMES THE WATER IS NOT PURIFIED PROPERLY.FOR FOUR MONTHS WE DID NOT GOT A REAL SOLUTION .SO, WE ASKS FOR CHANGE OF THE MACHINE.FOR THAT THE EUREKA FORBES IN MADURAI ASKS US TO SEND THE COMPLIAN TO THE ABOVE ADDRESS NO.88, G.N CHETTY ROAD, ANMOL PALANI IV FLOOR T.NAGAR, CHENNAI-600017. WITHOUT CHECKING THE WATER (MR.M.TENNIS ANTONY) HAD FITTED THE MACHINE.DUE TO IMPROPER ADMINISTRATION THE NAME OF THE COMPANY IN MADURAI IS SPOILING. OUR SERVICE GROUP LEADER IS MR.SENTHIL KUMAR. OUR CONTACT ADDRESS IS BAVANI.K 24/35, TAMIL SANGAM ROAD, MADURAI-625001, PHONE NO:[protected], CELL-[protected]. PLEASE TAKE SERIOUS RESPONSE OTHERWISE YOU WILL MET THE NECESSARY CONSEQUENCE.

I am extremely disappointed with the post purchase services of eureka. I had purchased the innova gold in the month of June 07. but the holder that hangs the instrument to the wall gave away and now i am unable to mount the instrument on the wall. I am keeping it atop a stool and many a times the instrument has escaped a fall. I have already lodged the complaint almost three months back. the people at eureka told me that the back case would be replaced but when ?. Infact i feel like a cheated customer because i have followed it up many times but every time they assure me that something would be done , but nothing happens!. infact i have actually helped your selling team in selling three units of the same to my relatives and friends only because of the faith that i had in eureka and its products. Infact all my house keeping gadgets are eurekas. It is painful that a loyal customer like me must get this bad a treatment from eureka. If the company does not attend to my service request even now Then I am determined to return the instrument to you. I really dont need a defective instrument. Let me take it for granted that eureka has failed to keep up its customer faith and i will never never never prefer eureka from now nor recommend it to my acquaintances.

Complaint no.28983

i need maintance contract for one year. parveen [protected].

Definitely, the compnay AQUAGUARD should be punished for cheating or dplaying this kind of games. Very cheap and stupid company.

horrible beggers these peopple, u shud take them to consumer court, y dont u do that. u have given them hard earned money and u deserve the best service and if they are not giving the same then take them to court...

These are worse than beggers and need to taken to the court. PleASE TAKE THEM TO CONSUMER COURT.

I have a Nova aqua guard bought about 7/8 years back when the Nova model was launched. It is under AMC since then. It has a membrane switch which has an inherent defect of failure often. We observed immediately after our purchase that the company has launched a new model with different switch. Our complaint for failure is only for the switch and the service agent also know this. Their response is very poor. They will never come the day they promise to come. They will come after 2/3 days. They will make some patch repair and promise to change the switch as soon as it is available with them which definitely means at least a year. I do not know how to come out of this problem. Probably I should change my aqua guard and by a new one but definitely NOT AN AQUA GUARD FROM EUREKA FORBES AGAIN.

I request all the viewers of this site not to buy aqua guard water purifier. I bought one on june 2006. From then onwards i am repenting very badly for buying the product. The company has no proper dealers for it. It frequently changes the dealer ship from one agency to the other. I am really vexed up calling the people for service. I am ready to pay how much ever money they ask but no body is responding. Please dont buy this product.

I am not happy with your service. As your company reputation ur not given proper service to costomer. i purchase Aqua Sure Star LX last year 30.05.2010. That means its a warrenty period only. Its cost was Rs. 9000/- its not a less amount to me. But in your side there is not response get me properly.

I request all the viewers of this site not to buy aqua guard water purifier. From then onwards i am repenting very badly for buying the product. The company has no proper dealers for it.

totally agree with you. the after sales is pathetic. even the customer care / support is bad.

After registering a complaint with them there's ne response from the service center. The Customer Support Exec. assures that the complaint will be attended within 2 working days. but after 4 days there's no response. repeateed calls to the customer care center results in nothing but false assurances.

The technician attends the call after 10 days and that is not able to resolve the issue completely. He was supposed to return next day with some spares, but hasn't turned up since now. The Customer Care informs that the complaint is attended. which is more shocking.

Your Engineer behavior and franchaise behavior towards to customer very rude. Shaken the customer.

WE have started AMC of our water purifier in Nov 2006 and till date we didn't get the rep fron service provider. Every time we will have to remind them for changing the carbon and other things. They never turn up without repeted reminders.

What are the clauses for getting the AMC executed and what can we get out of the money we have paid in advance.

Please resolve the matter as we are fed up with the non service AMC.

I have purchased RO water purifier from Eureka Forbes 8 month back. The company representative has told many false things to us, like life time warranty, cash discount, water checking with meter at the time of installation to check the water quality etc. But none of the above has happened. In spite of calling him many times no response and we have written to company, they have given us complaint number and told that they will update with us. Nothing has happened. No reply from company.

Maybe company told there representative to sell the product with lots of false promises, if not then why no action has taken after complaining.

I have decided not to take any of the Eureka Forbes product in future and also told my friends and relatives for the same.

In spite of having an AMC, complaint regarding our non functional water purifier ( named-nova ) has not been attended through out the day. In the morning of Friday day (12.10.07) the complaint was lodged by phone to M/s MAP Entps., D.Dun. In between the technical man has come to my home three times but he told that the concern part is not available in MAP Entps. Yesterday he takeaway the machine with him.After that nothing could be done before today i.e. after 12 whole days. We are drinking pure water since 12 days. Who is responsible for that.

My ph. no. is [protected]

eureka forbes acqua guard I-Nova is a useless product and service is very poor ,they are simply ###

AFTER 18 DAYS NO REPLY OR SERVICE ENGINEER CAME TO ATTEND THE PROBLEM, HOW CAN THIS COMPANY AVOIDED THE AFTER SALE?
NOW I 'M GOING TO SUE ON THIS COMPANY IN COSUMER COURT.

paid two years of service contact. Rang up for service and fixing up some problem about 3 weeks back. no one has turned up. worst no one picks up the phone.

Yes I do agree in the hope less product of Ureka Forbes.

Yes, Ifully agree the way Urekas Forbes people are having so called monopoly ion the product,But noe in the market several alternatives are available,Thanks God!
Taking a Ureka Forbes Aqua Guard is a Life time Mistake.
If u use the product for 100 years the cost of product will be 109000/-.
Very poor after sales service.
After AMC and apyment they simply forget.
The company should change its policy.

I think I have done a big mistake by purchasing Eureka Forbes water purifiers as they do not have after sales service.

Sir,
On 21st. June, 2011, I get installed one Aquaguard ( e-bioiling+) water purifier from Eureka Forbes and my Customer ID : [protected].
During the the time of time of deal, the Marketing Person of the Company committed to provide me few extra articles vize: Cover, One Extension flexible delivery tube & One Candle. But after geting the full payment over installtion, the concerned instalation group simply installed the equipment. On enquiring, the Sales man had hardly any time to spare to listen to any of my reminders. How ever I stoped reminding him for such committed item for delivery.
But on 20.08.2011, I lodged a complaint of Water Leakage from the Prefiltered Bowl of the Equipment over phone to the Sales Group Leader Mr. Bishnu Pradhan(the same Sales man) & he informed me to send some one in morning of 21.08.11. As no one turned up till 12 noom, I again reminded him over phone & this time he replied that he himself is on the way to attend the complaint. But till this comlaint is lodged no one attended to stop this leaking problem for which the whole surrounding of installation place is flooded. I am really feeling hurt for such types of Hopeless & irresponsible attitude by these sales persons for any after sales services.
Amita Swain,
AE-113, V.S.S. Nagar,
Bhubaneswar - 751007
[protected]
E-mail i.d. : pabitra.1962@gmail.com

eureka forbes/aquaguard is a FRUAD organisation.I had purchased a AGUAGUARD purifier costing Rs.10, 000/-+ and was leaking from DAY ONE.

unit was replaced by another one and same problem.Asked for refund-A/C PAYEE CHEQUE CURRENT DATE AND FROM EUREKA FORBES AND NOTA DEALER.Purifier was returned-

no of emails sent to top management of co but NOT BOTHERED EVEN TO ACKNOWLEDGE MY EMAILS OR REPLY.ITS A MAJOR INDUSTRIAL HOUSE-MUST A HAVE GREASED PALMS OF INDIAN STANDARDS ORGANISATION (ISI MARK) AND OTHER AUTHORITIES -INCLUDING MEDICAL ASSOCIATIONS FOR CERTIFICATION AND RECOMMENDATION.Poor indian consumer is being taken for a ROYAL RIDE and is being cheated by these corporations.

I had lodged a complaint for attending a fault for Water Filter on 14/11/2007, complaint no L122997. In spite of having an AMC and following up repeatedly, I was told that they are going to attend to the problem. Till date they have not attended to the problem. This is the worst form of service that you can ever get. Eureka Forbes is extremely poor in customer service and customers are fooled and duped into buying their products.

highly agree to it that Eureka forbes is really bad in service. The products work fine but when it comes to reapair service they don't come. Its been a month, I want to repalce the broken pipe nobody has come. I have to boil the water & drink. The machine is under contract, then too ... They are very poor in service & irritating. Never buy anything form Eureka Forbes.

thee service and sale person of eureka are fraud .No after sales service is availabl even though you pay them for amc, they also replace old damage part but cheat you by replacing with cheap local, duplicate part.THE SAHARANPUR BRANCH IS A FRAUD AND
CHEATER BRANCH, PEOPLE ARE REQUESTED-TO BE AWARE OF EUREKA FORBES

Dear Eureka Service Manager

I purchased Water purifier one year ago and till date none has turned up for the service.
Can I expect a proactive approach and "After Sales" service support from you?

This complaints is from "Tumkur" city in Karnataka State.

Pls do contact me on my mobile : +[protected]

Expecting a speed in your response,

Regards
Harish

Dear Sir,

I have shifted my office from Boring road patna to MIG-155, Opp Petrol Pump, Lohia Nagar, Kankarbagh, Patna - 20. I have given so many calls for installation of my equaguard. No body has come for the same. Kindly send any expert for the same at the earliest.
Thanks,
Umesh Kumar Singh
Mob - [protected]

I have purchased Eureka Forbest Water Purifier from Vijay Sales Pune on 2nd of October 2008. Model DESIGNA (GL30OCTABC) Chasis No. DESIGNA 3123, for Rs. 5990/-.

I brought the purifier at home but Till 10th of NOvember 2008, no one came for installation. Therefore i called another person and from whom i got the purifier installed by making expnases form my own pocket, though the company offers installation free.

But now i am worried about the service part of it as the filter is rquired to be replaced frequently. Who will help me? I tried calling Vijay SAles but they are more interested in selling the product, and does not bother about the after sales part.

Kindly guide me.

I purchased a water purifier machine from Eureka Forbes, Aquagaurd Reviva RO, from Chennai and after initial warranty - I had gone for AMC for the contract. In the last year, Only one or two times only the technician came and later I had come to know that the person has leftthe service. Now again I had to go for another AMC contrct as the same has expired.

We had made a request through Chennai Euroline on 12.11.2008 to send a technician to attend the problems related to the water purifier, we were informed that the same will be attended to - But so far, even after 72 hrs nobody turned up. Several reminder calls were made. Each time - false promises are being made that the technician will come in another 3-4 hours like that. But nobody turns up.
The supervisors are also not available.
We do not know the reasons for making false promises; One of the following reaons could be the factor:

1) There is a manpower shortage
2) Your orders are overbooked
3) Customers interest not to to given priority.

This is being brought up to your notice for remedial measure.
Will also make a call from Chennai to Mumb ai to officially lodge a complaint.

Santhanam

I purchased a water purifier machine from Eureka Forbes, Aquagaurd e boiling, in the first quarter of 2006 in DURGAPUR. The sales personal Mr. SUDEEP GHOSH MALLIK residing in BAHULA came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But in 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any.

Then he never turned up. he disconnects the mobile when we call. we want strict action against these cheats.

EUREKA FORBES LTD CUSTOMER CARE VARANASI does not care for customers.The concerned agency and service persons dont turn up after several calls.Can you imagine that a minor fault in the machine is detected after five days. For five days i have to arrange drinking water from outside my house.My annual contract receipt no is [protected].

EUREKA FORBES LTD CUSTOMER CARE PATNA has not cared to replace the filtering element despite three telephonic reminders, the mechanic comes promises to replace it the following day and disappears.
The Filter is under Annual Maintanance Contract vide receipt no [protected]. C M PRASAD, PATNA

No body is listening for complaint.
Water purifier is dead.

tHE SERVICE ENGINEER MAY BE DEPUTED AT THE EARLIEST

PL. SUBMIT

Dear sir, I have installed the Aqua guard inova model water purifier last year. The filter has been changed. The problem i face is that water oozes out of the OUTLET even in the switch off mode. The service engineer claims that it is due to the water pressure. This reason is not acceptable. kindly rectify the complaint keeping in mind the customer satisfaction.

N. RAVIPRAKASH
D4-67.bhel. township.
trichy
tamilnadu

Dear sir, I have installed Acquqguard compact in the month April -09 and in jun -09 there is problem in Acquqguard compact unit.Red Led is blinking n water is not coming through Acquqguard compact unit even though pressure of water is sufficient n voltage is 240 volts.I HAVE CALLED TO CONCERN TECHNICIAN 6 TIMES BUT HE IS NOT RESPONDING TO MY CALL.please instruct to concern to take necessary action.

I'm going to buy one of theirs product..and you guys...

Yes, they are claiming that they are the best water purifier seller and service provider in India. But they are claiming for themselves only. I believe now a days their quality also decreases to a great extent. Their service is the worst one. You may buy a purifier but you will get no one after their selling ends.

The service is pathetic. The sales person and his supervisor when they visit for a demo, they say one thing and and do the another. I have purchased the euroclean cacuum cleaner on 28.10.08. Shri Rajeshwar, the sales person didnot mention that there are many parts / accessories missing. When i confronted and enquired he assured me to deliver the same next day. In this regard i have contacted his superior and others in the office in new delhi over the phone. Every body assured me to provide the missing parts but till date i have not received the same..i think i have made a bad choice by choosing the eureka forbes ltd product

I agree. Eureka Forbes is really bad i its service. Forget about service of the product. they are not at all good at giving you the invoice also. I have waited for more than 45 days to receive the Invoice and still I have not received it. I called them couple of times. Not response. I am thinking to approach Consumer Forum. I did not understand why they should take this much time to give the Invoice. There is nothing much they have to do with Invoice. Simply to take a print out for this kind of work and to give the invoice if they are going to take this kind of time which is really really bad. At the end of the day if you dont have proper service, no matter how good the product is.

Dear Team EFL,

Really it is shocking information for me because i worked with EFL for 10 years and i know the values and at hicks of EFL and really I love and respect of EFL because EFL is one of the biggest training institute for their sales and support team but it is really happening manlier places and level of customer dissatisfaction is going extremely up.Reasons are only service tech. and CRR's of locations who's are not giving proper time and attention to Respected customers.

I agree to you. The company's attitude is very rude and they have a regiment of cheat servicemen and salesmen. Initially they promise to provide good service but after selling their product they ignore the customers and befool them.

Hi Sridhar,

U can complaint to Mr.SRM Reddy, srmreddy@eurekaforbes.co.in he is the regional manager but only one thing he also reply when he is only having some profit from the said transacion.
Better try it and get every document related to your sale.

Because frauds are going in that at higher positions your name can be deleted in the process then u cannot get any more service.

TAKE CARE

I fully agree agree. Are there no number of higher officers? Fax e-mail or phone? If so please send to me to the below said e-mail
sridhar_vet@rediffmail.com
I am attaching my complaint, to whom it has to be submitted apart from the address mentioned in it.

I have worked in Eureka forbes Ltd, I know the service what they are providing there is at '0' level. If u want to go for better price and service better to purchase from dealers where they will be responsible for that and the dicsount will be avalable.

We recently installed the Aquaguard RO Water Purifier worth Rs 14, 500/- from your Dwarka Office. Ever since the system has been installed, there has been problems like leakage, excess loss of water, etc. It is really disgusting that we have been lodging complaints in the Dwarka Office and repeatedly calling the representatives but with no action being taken to rectify this problem or change the system.

I still remember the first day when we wanted to see the products, the representstive reached before the promised time and took no time to install the system. Unfortunately, their after sale service is not as good and promt. Infact its unacceptable.

I would like to request you to please take action on this. Sorry to say but we have lost faith in Eureka Forbes and their services.

we are Care group of hospitals in AP, have installed your water purifier two weeks back which had switch problems from day 2 and the same was informed to the dealer in Mogalrajpuram,Vijayawada.Till date the problem is not rectified and we are facing trouble everyday and we requested to arrange for a new purifier, nothing has been done till date and the service is also pathetic . We request you to immediately act and do the needful.

Dr.T.Srinivasa Rao,
Administrator,
Care Hospital,
Vijayawada,
Andhra Pradesh-520010

phone:[protected] / 3051555

Now the guy is asking a payment of INR 1000 for taking back the machine.