Eureka Forbes’s earns a 2.0-star rating from 173 reviews, showing that the majority of customers are somewhat dissatisfied with water purifiers and vacuum cleaners.
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not working
i had bought eureka forbes water filter from dass electricals in wanoworie, pune in april but i m very dissappointed by their service.first dere was a much delay in the delivery n installation of d filter inspite of the fact they took the payment in advance n later on now wen its not working, i hv complained it 2 them many times n evrytime they tell they l cum tommorow bt they nvr turn up...i m really fed up now n i want some strict action to be taken against them.
The filter cartridge is unavailable in the market
I purchased an Aquasure Storage water filter from Eureka Forbes. Its spare parts are unavailable in the market. I am searching for filter cartridges since about 2 months, but no shops are having stock at Bangalore. Once I called customer care, but they even do not know why it is not there in the market. At least they should have an take an order over phone and deliver the product in free of cost. But, they said they will charge 250 rupees for it. It is disgusting. I did a big mistake buying that filter.
Dear Sir,
You can purchase it online @ www.ifilter.in which we have set up for shortage of eureka forbes cartridge in Bangalore.
There is also a free home Delivery.
Warm Regards
ifilter.in
No services after charging 2 years Service charges
I paid Rs. 1, 890.00 as advance payment of 2 Years Service Contract.
According to the contract, they are, without our call, supposed to check the equipment twice in an year, service the equipment to ensure perfect performance of all its components, replace components, filter candle and carbon candle if required. In any case, they are supposed to change filter candle and carbon candle at least once in an year.
My payment Receipt No. AG 96B [protected] dated 18.08.2007
Validity of Service Contract From 29.08.07 to 28.08.09
Amount Paid Rs.1, 890.00
Their Service Center : Divy Deep Service Center,
Indore. India
Phone No. +[protected], 4004333.
They never come on their own, which they are supposed to at least twice in an year.
They do not come after several calls even.
If your organization really does some thing, I will appreciate.
Best regards,
G.K.Dwivedi
Dear sir.
I paid Rs. 2280.00 as advance payment of 2 Years Service Contract.
According to the contract, they are, without our call, supposed to check the equipment twice in an year, service the equipment to ensure perfect performance of all its components, replace components, filter candle and carbon candle if required. In any case, they are supposed to change filter candle and carbon candle at least once in an year.Candles they are using are duplicate in make.Details of the aggrement are as follows.
My payment Receipt No. [protected] dated 18/02/2012
Validity of Service Contract From 18/02/12 to 18/02/13
Amount Paid by check no.514110
Their Service Center : Prassorna Services,
Nashik. India
Phone No. [protected] / 6515236 /2591787/2597506
They never come on their own, which they are supposed to at least twice in an year.
They do not come after several calls & reminder even.If your organization really does some thing, I will appreciate.Can you take strict action against Prassarna services & refund my doposit or terminate the Agency within 7 working days.
If u fail to take action within stipulated period then I will make complaint in Consumer court.
Hoping to take immidiate action from you
Best regards,
Mrs.Rizwana sayyad
Contact No.[protected]
not attending coplaints even after repeated calls
Sir, I bought eureka forbes water purifier -Robot on 10.4.08 From the time of installation it gave trouble and not working. so after 10times of calling, on 30.4.08 they changed it with new one.
Now the new one not working from 17.07.08.
i rang up on20th, 24th, 27, 28, 29, & today 30th july08. Each time what they are saying is "sorry sir, today we will attend" But nobody turned up. Iam spending Daily Rs.50.00 to purchase mineral water from 17th07.08., in addition to cost for repeated phone calls.this gives me mental torture also. When I enquired my friends they also have similar experience. This is the last step Iam doing With patience
I am Rejesh Tejnani having eukeka forbes product water purifier Model Booster, theat is under contract no.[protected]. The machine is not working i have made complaint several times a complaint no i having theat i have made in 8the, Feb, 2013, no.[protected] and one more complaint i have made theat is on 12the of Feb, 13 no.7016712 but no body revert back please help me how to tacke theere companies theat is making only big big commitments. I want to book thee complaint in consumer court please help me for same.
Thanks looking for your kind cooperation
Rajesh Tejnani
Dear Ms. Verma
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your phone number so that we can look into the matter quickly.
For any further assistance, please feel free to write in at info@eurekaforbes.com
Regards,
Dear Mr. Pavanan
We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your contact details and will contact you to resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com
Regards,
Eureka Forbes Team
I have already written my complaint as above in the name of Rajni verma.
Would you kindly help me by arranging to send the after sales service personnel for attending the water purifier.
My Home address is- Sector-7, Block-1, Flat-24, .HIG Housing, Bhuthnath Road, Patna-800026. If you are unable to do so Please let me know, I shall protest against your after sales service commitment before the consumer forum. And try to aware the other buyers
for such thing so that they must be warned about your sweet commitment.
Rajni Verma
I purchased Aqua Sure crystal water purifire on 02.09.2011 Sr. BD10-8047372 BCOE from your authorized dealer M/s Urvarsi sales (P) ltd, Patna . From the date of installation no one your maintenance service provider person visited as per the purchase warranty card as provided to me. On list after sale service provider of Patna is 1st. floor, Arya Kumar Road, Machhuatoli Patna-800004 telephone number -[protected], 2684583, 2662022 But these telephone number do not exist. Even person contact of the your authorized sales dealer did not responded.
What should I do . Go to the consumer forum for such false assurance of after sales service.-Rajni Verma, Sector-7, Block-1, Flat-24, HIG Housing Bahadurpur, Patna-26
I am residing in Alapakkam, Porur in chennai.I have recommended Eureka forbes water purifier to my neighbor. Based on my recommendations he immediately given the payment same day Rs.14, 000/- on 02.08.2012. That sales guy told on the same day it will be installed. But till today its not been installed ie 06.08.12. Neither the sales guy(ARUN) who sold the machine nor his manager(YESU RAJA)is picking my call. The machine is lying in our house for the past 4 days. Really Euereka service is tooooooo bad. I have asked for refund of the money paid. Call call me on [protected]
Dear Mr. S.Satyanarayana,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
Dear Mr. S.Satyanarayana,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
AQUAGUARD WATER PURIFIER - CUSTOMER: S.SATYANARAYANA, MIG-8, "Sree Ganesh", Third Stage, KHB Lasyout, Kuempunagar, Mysore-570023; purchased aquaguard on 15-08-2011; Performance: Not Satisfactory.
PRESENTLY, ONLY THE OUTLET IS FULLY BUSY THROWING OUT WASTE WATER IN A ONTINUOUS STREAM. BUT WATEER IS NOT FILLED INTO THE TANK TO OUR SATISFACTION. EVEN AFTER 1-3 HOURS, THE TANK IS NOT FILLED. ANY NUMBER OF COMPLAINTS GO WASTE. COMPLAINED TO SALES PERSON, mR. VASU. COMPLAINED TO VASU AS WELL AS MR. RA VI, AND NOBODY TURNED UP. GIVE PROMINENCE TO CUSTOMER SATISFACTION. S.SATYANARAYANA
I purchased a water purifier model reviva more than six months back. During purchase they told me that three free service will be given. Till Today no body has come for service. I was out of station for the last 22 days. after that when I put out the machine it is not working. Today I lodged a complained to your office at Ramapuram, Chennai. Till 5.30 pm nobody has come for service. When I rang up your office no body picked up the phone. Kindly arrange some body to repair the machine because of this I struggle a lot and has to purchase water from out side.
My address: Mr Sundar Raman, C/o. R.S. Mani, Plot No. 1, Door No. 2/347 Selvalakshmi Gardens, AGS Colony Phase 3rd,
Mugalivakam, Chennai 600125. Ph:[protected], Cell:[protected].
Your immediate action is required. I agree your product are good but services are very bad.
Leaking water purifier
have complained about the product Aquaguard aqvaflow for leakage water
in filtter and i complant on 22-09-2008 and complant no 1060 weeks
before. Also, calling them twice or thrice daily for them to attend
the complaint. But still now, there is no response and whenever I
call, they say, they will send the technician today and after i call
to euro helpline no [protected] on 28-09-2008 and complant no is my mobil
no9390054222 (to all customer dont buy eureka forbes aney items)
hemant nahar
hyderabad
[protected]
have complained about the product Aquaguard aqvaflow for leakage water
in filtter and i complant on 22-09-2008 and complant no 1060 weeks
before. Also, calling them twice or thrice daily for them to attend
the complaint. But still now, there is no response and whenever I
call, they say, they will send the technician today and after i call
to euro helpline no [protected] on 28-09-2008 and complant no is my mobilno [protected] (to all customer dont buy eureka orbes aney items)
hemant nahar
hyderabad
[protected]
my spring fresh is not working properly.continuely get problems
sir my aquagard is not working so i dont no the service no please ask the service people to contact my phone no in hyderabad [protected]
Very Poor customer care
I have complained Aquaguard for service, each and every time when I call them they will tell we are sending a person to your home, but 3 weeks gone, no one attended.
Since it is water everyone at home felt Sick
I fully agree, it is more than 20days since we raised new installation request, every follow-up call the answer is we are sending the guy today/tomorrow.
We have been using aguagard since 2003 and we we enjoying prompt service at Bangalore. Based on that experience only we got new one at chennai but it is totally opposite.
Ever since we got this filter installed we have been facing problems. They take the AMC but don't give proper service.
The filter does not wirk properly. Has been giving problem from 1st month always.
On top of it they created 2 customer ID for us. Very poor customer service. Agents are super slow, and technicians are just useless.
I wish to take this company to consumer court so that they stop this nonsense.
14000 rs loss and headeach
13000 rs loss and increase my BP
nejama vangathiga nanbargalea na aquaguard water system vanki enda vangunam nu feel panren so pls vangathiga frds
please do not buy aguagard RO purifying water system...
friends pls don't purses aquaguard water purifying system recently i have pursed aquagard RO system but this is not working good...i feel very bad so pls don't buy it...
I have not seen such a fraud customer care, after giving 3 to 4 complaint no one has visited the site, only there will say every customer is important for them till there take over money to there pocket after that how are you, I will make inshore them once I will get them in any of the site when there will come for demo, I will loss there as more as customer, telling them what is happened with me. and the sales person name is kishore bhore .and he is from vasai branch in tahne
Reffer my complaint dt/-09-03-2010, regarding my aqua water purifier, faulty from last 15 days. Get it repaired immediately.
FA model (uv)
S. N. Agarwal
10-1-611/5/1, West Marredpally,
SECUNDERABAD- 500 026
ph: [protected]
Res: [protected]
[protected]
DT/-10-03-2010
Service of Aquaguard is very worst and corrupted. Every time when I call they asking for annual service agreement forcely.
very poor service and false promise
i m suffering from ureka forbes, inspite of 15 calls they have not send person to service at my home
i m living in small villege in college campus when i buy i was promise to give 2 free service but after 7 month no one has attened my appliance
this is very bad part on thier role
plz dont buy any product frm ureka forbes this is my suggestion to all peoples living in india
dont be cheated frm them
Eureka Forbes very 420 company they cleared 4 extra cheqes payment and not returned till now
yours dealer address
eureka forbes
cuddalore branch
tamilnadu
my contact details
raghunath @ rajesh kumar
advocate
malligai nagar
sandhapet
tirukoilure
villupuram dt
tamil nadu 605757
Mob.No:[protected]
[protected]
I'M VERY ASHAME TO REGISTER THE COMPLAINT BEFORE YOU AS I'M AN ADVOCATE WITHOUT ISSUING LEGAL NOTICE AND AS WELL AS THIS IS MY THIRD COMPLAINT BEFORE YOU AND THE SAME REPLY BY YOUR SIDE NO RESPONSE FROM EITHER YOURS OR YOUR MEMBERS
I HAD BUYED ONE AQUA GUARD WATER PURIFER BEFORE 4 MONTHS AT YOUR BRANCH IN CUDDALORE DIVISION AT TAMILNADU
THEN WITH IN A WEEK I REGISTERED A COMPLAINT FOR LEAKAGE AND AFTER THAT ONE SERVICE MAN SEED THE PLANT AND SAID THE FILTER WAS FAULTED SO THE FILTER WAS IN FULL WARRANTY AND GURANTEE THE FILTER WAS REPLACED HE SAID THIS WORD AND PROMISED TO REPLACE IT ON 4.5.2008 but still no one attend the plant for replacing and service so i'm in the situation to complaint before you so hereby i call upon you to service my water filter within one week from the receipt of this mail failing complaince i'll push in the situation to proceed further legal action against yours
Product not deilvered
I see a similar complaint here and I was also cheated by the same person. His name is "Harinath V". This guy came to my new apartment and gave a speach on Aquaguard water purifier and mesaured the TDS in the borewell water. He had an expired identity card from Eureka Forbes. Though we asked why its expired, he said some vague reason. I decided to go with RO model with storage capacity which costs 14500/-. I gave a post-dated chequeForbes'(after 4 days, as he said product will be delivered the very next day) for 'Eureka for Rs 14500/-. The money was taken on the 5th day of order, 2 weeks passed, there was no trace of the product. Everytime i called this guy told 'today evening we will fix it, technician is on the way to your house, sorry-give me one day time, the peice we had was faulty' etc. After this i called the customer care, they confirmed they have got the money will install the product next day. After this again one week passed, there was no response. I called the customer care and I cancelled the product.
I too made a mistake of giving the money before they delivered the product. Now they say they need some more time to return the money. Now i am behind them for money. These people are real cheaters and real criminals. I hope someone should read all these customer complaint boards before comminting any mistakes like i made.
-Prasanth
STD activation
Dear Benaifer Patel,
My problem is not resolved till date...pls expedite the matter.
Regards,
Hina
----- Original Message -----
From: [protected]@relianceada.com
To: Hina Khan
Sent: Tuesday, April 15, 2008 1:06 PM
Subject: Reference to your mail
Dear Customer,
Greetings of the day!
Thank you for contacting Reliance Broadband Customer Care.
We regret the inconvenience caused to you.
In response to your mail regarding wrong behaviors of Customer Service Representative, we have documented your complaint and escalated the same to the concerned team who will review the same. They will be in touch with you on this subject.
Further to your request for STD activation has been registered under Service Request ID [protected], which is in process and will be resolved at the earliest.
We are constantly trying to improve our services.Looking forward to your co-operation.
We look forward to an opportunity to assist you again.
For additional product and service related information you may contact us through any of the following means:
Phone:
*377 from any Reliance fixed line phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in
Yours sincerely,
Benaifer Patel
Broadband Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Hina Khan ([protected]@eurekaforbes.com)
Date: Monday, April 14, 2008 02:28 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: misbehaviour by Mr.Purshottam & Chanchal
Dear Reliance Care,
Your two representative Purshottam & Chnachal doesnot have basic coutesy and problem solving skills.Both are very adamant and not transferring my call to some senior.They are telling they cant transfer or arrange a call back.
Later I spoke with Pranjal-Floor Supervisor.She told me to send the email for the same.
I have asked for STD activation since 10 days and daily Im geting the reply"sorry for the inconvenience caused to you, your request in a process and we cant transfer your call to senior"..pla arrange a STC activatioon fast on my fixed line:
040-[protected].
Regards,
Hina
040-[protected]
Product complaint!
I had purchased one RO system form Eureka Forbes form their Delhi Branch. From the day one it has started creating troubles. At times there was water leakage and at times it stops working. Finally their company employee said it is better to have another model because there are some persistent problems with this particular model, and they had fixed the lower version of RO system at my home in my absence.
Here I would like to tell that the purpose of buying that particular model got defeated and no body in this company is there to listen to the cries of their customers. I was told the Mr. Eric Bakhtawar is heading this company, I tried to contact that gentleman but i couldn't get through. My would not suggest any body to go for Eureka Forbes product after this experience.
Dear sir,
Last year i purchased INOVA model of your company.I got only one service in a year for second service i made 6 calls to your call centre [[protected]]. then i called your sevice centre
two times.finally i contacted agent vijay dubey [ who made me fool to buy your product ].finally
after 12 days your technician came jast to clean machine. Now i extended contract for 3 years
I asked your technician to replace candle & carbon he told me that they didnot have these spare parts now after 15 days he will change .How can it be possible in such a big company parts are not available yours is the worst service ever i experienced in my life.
There is absolutely no communication in your call centre & service centre Even i got very bad experience from your khar office person named Darshan I called him 4 times, initially he told me he will look into this matter but he did nothing .please you look into this matter and replace
my machine's candle & carbon immediately and i should get proper service from you.
sanjay manohar jadhav
B/408, Ganeshleela co.op.hsg.soc.
Dr. Shirodkar Rd.
Parel, Mumbai-400012.
cutomer code [protected].
eureka forbes crystal water purifier is nonfunctional
My Forbes crystal water purifier is nonfunctional which is under warranty. A complaint was formal complaint raised on 31-mar-2008 Complaint no [protected]. on customer helpline no:022 [protected]. & my no was provided .
Till today no service engg has called back. I have called the helpline line about 6 times after 31 mar, who only assure me that some service engg will call back.
santosh Poojary
:[protected]
Alt no: [protected]/[protected]
product:
forbes crystal
sr no: BD07-0011609
Poor after sales & AMC services
Customer ID No [protected] & Complaint No [protected] dated 25/2/08.
Product Aquaguard Nova Water Purifier bought in Sep 2002.
The product was working fine till Jul 07 and the only thing that needs to be done was to change the candle and the carbon filter. I took the biggest mistake of taking an AMC in Aug 07, with a promise that both the filters would be changed free of cost (which would have costed cheaper than AMC & service charges) and free servicing through out the year.
Since last Aug 07, after the free servicing, the Aquaguard has been giving problems and relgiously the service engineer would come and change some part and go away. The UV detector was changed twice, the PCB ws changed at least 5 times, few pipes were removed, all by the authorised service engineer.
The service engineer was called more than 5 times in Feb yet the problem of the filter has not been solved. He promised to get a senior technician on 25/02. Since no one turned up, I placed a complaint with the call centre (who incidently dont know anything other than to take down the complaint and give the complaint no). No one turned up on 26/02. So I placed a reminder complaint and again I was promised the technicians would come on 27/02. No one has turned up. Result...I have to buy Mineral water from outside..
Please go ahead and buy the product provided you know how to repair it yourself. Its one of the worst after sales services I have ever come across. Indifferent, unable to understand the sensitivities of the customers & their necessities and willing to give promises which could never be kept.
Rajkumar
I have purchased aquard Nova model about 5 years back.Earlier we were stationed at Nasik where we purchased the machine, where, we were getting a very good after sale service.We made two years service contract with the company.Now we shifted to Pune staying at Paud Road.Here nobody came to install the machine with the request.Because I am an Engineer I could be able to install it. It could run properly for 6 months nobody turned back to check it. Afterwards it stopped working only. I lodged a complaint. After 5 days, by giving frequent rings sombody came.By that time my wife had a severe attack of diarrhoea.Now also it is not working properly.I registered a complaint on 28/03/08, today is 3/04/08, nobody turned to attend the complaint after giving calls.It seems company is having lot many customers but do not have time to attain the complaints.Then why company is making contracts, just to collect the money? Iwant immediate service. Otherwise I will apply in GRAHAK PETH now.Just fade up with the service.
I had placed a request to service my Aquaguard Nova purifier, nobody turned up even after 5 days. When i tried to check the status, the senior executive lifted his hands saying the request is not updated. I was promised for sure that some one will come 100% on a saturday. we kept waiting for servicing guy cancelling all our weekend appointments, but the guy not turned up even after 5 days. there is not even a curtecy call to update the status. worst service. can't believe these guys.
I bought my Eureka Forbes Aqua guard 6 years back. After purchase & intalation of appratus I never got satisfactory services, I also get promise person will come in 2 hours but it never happens, I paying huge amount of telephone bills only for following my complaint .The person all time came is Mr. Surendra Vishwakarma. That fello never listen any thing about my problem & he just cleaning the fabrik candle only & go back. resulting the problem again arrising with in 3-4 days of not delivering water through it and now I m forced to take some legal action against them. My area is falling in Singrauli (M.P.) India
Though hvng amc from last more than 10years&also complained to co's service centre at panvel-raigad new mumbai on phone no.[protected] & also reminded 5 times but still no serviceman has turned up till now. Already my cell no. Is gvn but then also no one bothered to call me before coming to home for servicing,.
Very bad service. Will never recommend anyone to buy the product of this co.
we have 1 yrs contract (EMC) with aquaguard.the office of that was in konkan nagar mahim
now it is shifted somewhere. and we dont have contact number of them.we want to clean up our water purif ier from inside
pls help asap early our contact nuber is [protected]
Surprisingly I am facing the similar issues with my Aquaguard Nova.
I had taken an AMC once and since then after every 6-8 months the aquaguard stops functioning and i have no option but to call the customer care, their technician comes and replaces the board, and its true i have seen the board getting replaced 5-6 times. and they charge somewhere in the range 500-1200.
and I am very sure its not the board because meanwhile the aquaguard sometimes works and sometimes it doesnot.
I guess I should learn to fix it myself.
Not working since installation
On installation only for my water purifier model FORBES DESIGNA , i had informed the concerned engineer, that it is leaking and this piece is to be changed , he even made me talk to his higher bosses , they promised me that it would be replaced , but it is over 5 months , neither they have replaced the same and they have not bothered to call back .
I am really astonished that a company like EUREKA FORBES, is not attending to customer complaints .
On making repeated calls on 24 hour helpline nos , we cant get our complaint registered.
what is the solution , once we buy a product of such agood brand and then we dont get any response for our complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
Aquaguard Classic
Worst service for AMC:
I lodged a complaint on 23.12.2007 with your helpline and the ref. no allotted is 34883. Even after repeated calling to the following numbers : 044 - [protected]/70/71, no one has turned up so far. Today also they are saying that they are planning to come on 07th or 08th of this month. I have never seen such a worst and atrocious reply to a customer by its service engineer. I need some telephone numbers of officials who can be contacted for Chennai city.
All complaints are Genuine and we must drag Eureka Forbes to Consumer Court as they are cheating the consumer taking the advantges of one time sale to the customer.
Last one week I have become mad calling people for repairing my unit which I bought from Eureka sales person
at my home. I am trying to get Phone no. of MD or VP level person to lodged the complaint but unfortunately
I am unable to get the numbers.
I have decided in case in my life any Eureka Forbes sales person come to my house to sale any item surely I will give a big slap on him.
Request if anyone can guide whether we can approach Consumer court for not giving after sales service by companies.
Eureka Forbes Chennai is one of the best example for how the service should not be. I feel I have choosen the worst product. I bought Aquaguard Booster in May 2008 and I'm yet to get invoice for the same. Thank god I bought this thro my credit card. So I have some sort of proof. Initially the service Person Balasubramanian said I'll get invocie from Delhi directly, because I'm paying thro credit card. Till date I have not got the invoice. In between my machine gave problem I shouted like a mad and got sales head number Mr. Sreekumar [protected] thro him on the same day I got TN head number Mr.Jayaprakash Ph: [protected] (not sure whether he is TN head). After 3 hours I got my machine serviced. But till date i have not got my invocie. Today when I contacted the sale head, he put conference to another guy and they both have promised they will send the invoice in a day or two. I'm not sure when I'll get my warranty card.
My experience is don't talk to them in pleasing soft way. Shout and blast them to get the work done.
I bought my Eureka Forbes Aqua guard classic on dtd 29.03.2005 through installment basis . But in the the acquagurd packet there is no manual or warranty card. Your representative install the product. But, when i asked them where is the manual and waranty card. He said that there is no waranty card or manul in this packet. I will give you tomorrow. He also said when the product packing the manual or waranty card not insert it by company. I will agree with them. But he did not give the waranty card and manual till 14.05.2008. My second installment date is 15.05.2008 i have deicided that i stopped the cheque, then he must come and give the warranty card and manual. After 15.05.08 he give the waranty card and manual to me. But in this period i have told to varius time, he said i will give you today, but not given. I have decided not payment the install amount those i have stopped. In your cuttack office there is no good representative. I have also decide the payment given those are stooped after all the cheuqe cleared.
I m fade up from Eureka Forbes and there customer executive, because Eureka is not providing the service to there customer, I called the helpline on 31/3/08 - 3/4/08 and many more times but my acqua guard is as till today it was, no one is attending the complaint and the phone no of your officer Mr Patel tel no: [protected] / [protected] is just ringing no one is attending the phone. so what is the use of paying the anual service charges, if no one is going to attend the complain.
Beware of this company
I have bought a water purifier of this company(aquaguard). After six months from buying it started to make tension for me . sometimes it stop responding, sometimes it did not start.
Really it was bad luck for me when i decided to buy it.
Now from 2 months it didn't work continously.
I have called customers care hundreds of time, but noone have come yet.
They ( sales excutives) have no tension about the old customers, only new customers they reffered.
So Please don't decide to buy it ever and forever.
This is the worst choice to select this product and please do not take insurance/maintenance card. :(
I am very sorry to inform you that I have very bad experience with Eureka Forbes. Their (Trichy branch in Tamil nadu) service after the sale of products is very very poor. Though I had an A.M.C for my earlier for my water purifier for two years which is having four services they were not coming regularly and with very great difficulties I have got 3 services. Now came a representative by name Sri Manikandan with his mobile No. [protected] (T.Nadu) brain washed my wife and asked to replace the old one with GOLD nova telling some ### and bull stories. As I have very bad experience with the company I have told my wife not to go for this. But the fellow continued his work of brain wash to which my wife scummed. On the day of booking the fellow waited up to 21.30 hours (i.e till my return from office) and took a cheque for the new one on 30.09.2010. As there was no response from him with regard to the supply of the set, I have taken the pain of traveling to the eureka forbes for two times and finally on 05.10.2010 he brought a set and hung into the old nails and stated that he will come and fix the set properly on the next day i.e. 06.10.2010 since he did not have a electrical driller. But I was waiting waiting for more than 17 days. Nothing was heard. I personally contacted him and advised him above his not fixing up the new set. Though he assured that he will come tomorrow he did not come till date. Of course I remember that a particular community businessmen will hung a Board with the words "To-day cash and Tomorrow Credit". Whenever you go you can see this board and pay cash every day. Like that this boy did not come till date. So I do not require any confirmation for my belief that after service is very very poor with Eureka Forbes. If I am not getting the things done, I am thinking of going to consumer forum.
aquaguard is not working since last 12 days. we got no service after so many complaints.we already had contract with them for service for 1 year.
sir,
We had purchased aquaguard total ro reviva but we are facing techicinal problem once in every 45days from the day of our purchase, i suspect that there is techicinal problem in the unit which is provided to me because same time my sister and my brother also bought the same but till date there is no such problem.
when there is a problem i call the customer care and put a compliant but ur team does not give attention on the service .
The recent complian details are as follows :
on the following days i gave the compliant and the respond of it is as follows
Date compliant no. solution given
8-10-11 [protected] no one attended the call
11-10-11 [protected] no one attended the call
12-10-11 they did not take this compliant? ?
So request that this should be replaced with a good one.
Regds
Geethanji
i have purchased d aquaguard 6 months ago. we never know we have purchased a problem. The guy (name was Deepak) who installed the aquaquard told us that you will get your bill after 6 months and your aquaguard will be serviced regularly for 1 year after every 3 months. only after 3 months, waterr taste changed and no serviceman came here for servicing. we called that guy (Deepak number was-[protected]) hunderd times but all was in vein. some how we got the number of office and they sent a guy who first asked about bill . we told him everything. he told us that guy (Deepak) was fraud and has cheated the company. i want to know "ISME HMARA KA KASOOR HAI, IF THAT GUY HAS CHEATED THE COMPANY, COMPANY SHOULD EMPLOY ONLY THE TRUSTWORTHY PERSON, SHOULD CHECK THE RECORD" tell me what to do now ?he also told i have checked your record also, there was no entry of your name.TELL ME WHAT WE HAVE TO DO NOW.WATER TASTE IS VERY BAD. i HAV PAID Rs.12500.YOU CHEATED US. WHAT WE SHOULD UNDERSTAND FROM IT YOU ARE A FRAUD COMPANY.NEVER BUY PRODUCTS FROM YOU.YOU WILL DEFINITELY SUFFER IN FUTURE.
Nisha Garg
Haryana
nishagarg111@gmail.com
My suggestion to all customers:
DO NOT BUY ANY AQUAGUARD PRODUCTS.
Eureka Forbes Aquaguard guys are BIG FRAUDS. they told me that for two years, my Aquguard Total RO will be serviced free of cost. Now when it is one year, the servicing guys have come to my place asking me to change all the filter parts which costs INR 3, 500! Most importantly they did not carry the machine to measure the hardness or quality of the water. Now, how can I see the quality of the water and decide whether or not to change the carbon filters? I called up the customer service guys, who does not have any information. They said "jo bhi karna hai service centre waale karenge... we do not have any idea!" And these are teh people who get MAKE (Most Admired Knowledge Enterprise) awards for customer service!
I have purchased the "Aqua Sure (Model 3000)" on dated 13.3.2008 from the office "PURA NATURA", O.T. Road, Balasore, Orissa, India- 756001, (sales person- Pardeep Sahoo, Ph no- [protected]. The company doesnot come till today for maintainance(i.e. after One month) . The product dosent work at all. Water is still contains mud. The lower jar wall getting blackened. Floating mud were get jammed the carbon filter which is at lower pane which cause water flowing stopped.
So, what about the 5 stages water cleaning. I don't know how the company tested and on which type water. It 's doesn't equal or equivallent to Boil Water. I want refund my amount(Rs. 2990.00) paid to you on behalf of "Eureka Forbes" and "Aquaguard".
Stop talking like this i think you all are not user of aqquaguard..
if you are let me know at amarjeet23000@yahoo.com
I have purchased aqua guard RO two weeks back and till today the service guys are not able to deliver the unit and get it installed..daily they give false commitments and make me to wait..when i call them at the commited time their cell's are switched off. am frustrated for not getting the product even after having paid the down payment..and already am cheated when i purchased the aqua sure before this. that piece of ### (aqua sure) dosent work at all and its a flop product...the company sucks
Ravi deshnur
Bangalore
Not Working
I bought this product in June 2006 and Now it is under the annual service contractby Eureka Fobes. Now it is not working. I have logged several complaints to their head office through net and also their local service centre regarding this and no one has come to my place and they have not tried to contact me as well. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the euraka forbes products.
Their customer support is also pathetic. No one listens to us. I am planing to file a case in the consumer court for this. Please encourage all your friends not to buy any product from eureka fobes. They are the No1 cheater in this world. I regret for buying this product.
i totally agree with this above comment, because their service is worstest.
I kept calling, they don't turn up for service.
i totally agree with this above comment, because their service is worstest.
Hollow hell,
Please try to understand the customer need.
You pressing hard to buy the Euraka Forbs but your after sales support is substandard rather adverse impact. Please dont intent to sell the product in to the market. There are lot of good water purifier in the market but they are not such substandared system or the suportive team. I personally called the servive boy eraka forbs for a complaint on the aquagaurd classic system on 10 th of May 2008. They attended in the system on 12th May 2008. After prolonged repairing they finally tookawy with the machine intimating that there is a problem on the machine and require repaire at their work but till date it was return either with repair or the machine. Please dont make the public as a fool.My intention is only dont cheet the public
My full address is below
P. Mohan
CII/33, Sector VII, Koyla Nagar,
Dhanbad, Jharkand Pin: 826005
Ml No:[protected]
I have booked one water purifier on 30/04/2008 vide your receipt no.024662 issued by your representative Mr. Malloy Chatterjee code no. 900130 of 1582 Rajdanga Main Road, Rashbihari connector, Kolkata700 078 on a clear understanding that the new machine will be delivered todat 01/05/2008 and a cheque for the full amount has been issued by me. They have taken my old machine also as this booking was on exchange basis. Today they have not supplied the machine and my family is facing problems as they cannot take the drinking water, When I contacted Mr. Moloy Chatterjee over his mobile phone [protected], he informed today he could not supply the machine as your office was closed for May day.
This is purely a cheating one. On 30/04/08 when he took the order and the old machine from my residence he is fully aware that today his office is closed due to May day. He should not have given the commitment that he will supply the material on 01/05/08. Again knowing well that the office is closed he took the old but working water filter from my residence and there by he put my family without drinking water for two days.
As he wanted to have the sales recorded in his account for the month of April 2008, he had given false commitment of supplying the machine on 01/05/08 and therehy has cheated me.
No service provided and violation of AMC
Hi,
I have a Eureka Forbes water Purifier, for which we have purchases the Annual Maintenance Contract. I had a problem in that purifier and I called in Eureka Forbes Mumbai Helpline and registered a complaint (Complaint# L128415 dated 25/11/2007). They assured to send me the technician within 24 hours. When the technician did not turn up, I again called up on the telephone number 022-[protected]. Till date I have discussed this issue with Mr. Gurpreet, Mr. Samrat, Mr. Ricky Miss Mehnaz and their Senior Mr. Abdul. Every time, they all assured me that the technician will reach today to attend the complaint.
But till date neither the technician turned up nor I have received any call to let me know when the technician will come.
On and above, they have a branch in Kopar Khairane but there is no response from that office. No one picks up the phone and the people from Mumbia Helpline office are not aware about the latest phone numbers of their own branch as they claimed that the telephone number of Kopar Khairane office has changed.
I want an explanation for this delay in Service and unprofessional behaviour.
I feel it a shame for a reputed company like you who commit to the customer about your good service. I am totally disappointed with this sort of unprofessional behavior of these persons. I want to bring this issue to the public who trust your organization and purchasing the water purifier system. I demand compensation for all of my troubles.
regards,
Prashant Ramchandra Parab
Airoli, Navi Mumbai - 400708
yes I agree that Eureka Forbes service is simply pathetic to say the least. Looks like they have changed their office in Navi Mumbai and now its more difficult to get any sort of service from them.
Did not provide bill and warranty card!
I purchased a water purifier (Aqua Guard) by cheque payment on the name of the company two and half month back. It was promised to me by the sales officer of the company that bill and life time warranty card will be provided with in the week so that cheque will be cleared, the money had been transferred in the company's account after three days after that i have called that officer no. of times and even sales head of panipat (haryana) regarding that issue, but again and again new excuses is given to me. Now i am fed up with this.
Terrible service!
My complaint number is [protected] and its the second time that it is happening that in spite of repeated reminders in their call center, the curing of problem has taken a hell lot time. Apart from that, the people at the call center treat us as if we are totally at their mercy and they are not even ready to accept their mistake and apologize for the same . I took the RO system of the Eureka Forbes in July'07, just seeing the long history it has and thus assuming quality services. I was so wrong in discounting other companies like ZeroB and Kent. I am never going to suggest any body to go for this company's products-total Babu Culture.
MY CUSTOMER CODE [protected] I MADE A COMPLAINT TO MAHEK ENTERPRISE, ULHASNAGAR ON DATED [protected] COMPLAINT NO. IS 10765 BUT AT PRESENT JOB NOT DONE. DAILY I MADE 10 CALLS TO HIM EVERY TIME OWNER TOLD ME THAT TECHNITION ON THE WAY AND 100% YOUR WILL BE DONE TODAY DEFINATLY. BEFORE THIS COMPLAINT I HAD PREVIOUS MONTH SAME PROBLEM, I MADE COMPLAINT ON DATED 2-9-2011. THEY HAD SOLVED MY PROBLEM AROUND AFTER 25 DAYS . I HAD ALSO MADE THE SAME COMPLAINT AT YOUR KALYAN OFFICE WITH MR NITIN DAHIWADKAR INCHARGE OF SERVICE DEPOT. BUT HE NOT RESPONSED MY COMPLAINT UNFORTUNATLY I WAS NOT HAVING MY PREVIOUS COMPLAINT NO. I HAD ALSO MADE THE SAME COMPLAINT AT YOUR PRABHADEVI MUMBAI ( SALES OFFICE ) I M THANK FULL THERE ONE LADY SHE WAS SENT MY COMPLAINT AT KALYAN OOFICE, BUT THE RESULT WAS GETTING SAME NOBODY PAID THE ATTENTION ON MY COMPLAINT. SO I HOPE FROM YOUR OFFICE TO TAKE THE NEEDFULL ACTION . YOURS FAITHFULLY,
THANK YOU DHARAM.J.MANGLANI
Not proper stalation new purchase Aqaguard-classic
Dear Sir,
It is with great restraint and concern that Iam Making the following complaint to you.I have an Eureka forbes aquaguard of Model no FA Slno 1951127.The unit is under Amc for three years wef 04 Apr 08 From one of your dealers located at Ameerpet Hyderabad.Tel no 040-[protected], and 040-[protected].
Firstly the half yearly servicing due as on 04 OCT 08 has not been undertaken as on date i.e(24 Nov 08). On contacting the dealer today, he was sounding as if he is doing a favour to us and was rude and unconcerned.
Secondly The tel nos provided on the invoice cum receipt of yourAmc of the Regional office Bangalore is wrongly given. I obtained the bangalore office no on my own accord and complained to them about the dealers response.The callcentre executive Mr.Freddy could not do much except for taking the details of my aquqaguard. On asking the contact nos of persons resposible and who can sort my complainthe declined to give any no.
Thirdly iwould like to ask what is the role of your regional offices with respect to sorting out customer problems?
I therefore request your good office to:
(a) Provide the tel nos of persons responsible in your hierarchy who can take a decision and sort out customers problems.(Head office aswell as regional office).
(b) Instruct your dealer located at Hyderabad to put the name of the agency on the Amc invoce and sort this problem out immediately.
Thanx& Regds
RRK Rao.
Under the Buy Back Scheme, I had exchanged the old Aqua Guard for the new e-boiling NOVA model on 02.02.2007. The AMC of the old machine was still continuing and a major portion was still left unutilised. Therefore, I was not in the least inclined to go for the exchange. Moreover, there was no reason whatsoever for me to hasten as my old machine was in perfect working condition. Your sales officer, Mr Pawan Kumar and the Team Manager, Mr Pandey, brushed aside all my apprehensions giving me complete assurance that immediately the left over balance period of the AMC would continue on the new machine as soon as the original warranty would lapse. I had no reason to doubt their words as about six years back when I had exchanged me Vaccum Cleaner under identical conditions the balance Amc automatically continued on the new machine after the original warranty lapsed.
Now after running around for the past two months, from pillar to post, yesterday, I was told by one Mr Subodh at your Branch Office at Ashok Marg, Lucknow that I should send a mail as my problem could be resolved only from Delhi or Mumbai.I waited for two hours to meet the Branch Manager but he was not in office and surprisingly the Office had no news about his whereabouts.I must say Eureka Forbes follows some unique mode of functioning.
In the month of May on receiving a call from the Franchise to get the Amc or else they shall not be able to give me the servicing, I went to your Office at Dalibagh to meet the Officer-in-Charge but again he was not there and another gentlrman met me saying he was the next Officer-in-Command. On hearing the facts he told me that it would be done and appologised for the inconvenience caused but I again had to rush on refusal of further servicing of the machine.
I am not concerned with what are the ongoing policies of the Company or who misrepresented the facts or who is the Team manger or the Sales Officer. All I know is that anyone who comes represents Eureka Forbes and any committment by him is by Eureka Forbes and whether he does it rightly or not is not my concern.
The details of the AMC are Contract No / ICCR No [protected] Period 12.07 2006 to 11.07.2007 the warranty period of the new machine is 02.03.2007 to 01 03.2008.
I am asking for no undue favours or advantages but for only what has been promised to me - right or otherwise has naturally nothing to do with me as a customer. A prompt action has to be taken as the servicing of the machine is long over due. I hope my plea shall not fall on deaf ears but shall in turn propel an immediate positive response.
It shall not be out-of-context if I mention here that I am your customer since 1992 and I deserve a better treatment.My only requirement is that the balance left over period of the AMC to continue on the new machine. I should not be penalised for no fault oo mine and why should I be made to bear any financial loss.
Soliciting a favourable and an early response.
With regards,
Vasundhara Seth 175 Vijay nagar Colony
Mobile no [protected] Land Line [protected] Kanpur Road, Lucknow
MY NAME
G.RANIALLI
ADDITIONA CHIEF MANGER
NLC
27-A TYPR ii QUARTES
NEYVELI TPWN SHIP
TELL CELL094434-34065
MY COMPLAIT DATED 20/02/08ADDRESED TO THE MANAGER, SERVICES, EURECO MFORBES NO 143-C-4 BOMMA SANTRA INDUSRTIAL ESTATE, OFF HOSER ROAD BANGLORE
i have puchased one aqua guard from ereco gforbes neyveli on 28-07-01 unit no013005 iam using the machjine reguarly and the machine has been serviced through annaual service contract wiht eureco forbes .the annaul maintrnce comtract expired mby november 2007
during first two year of maintence period i have no problem with the machine i used the colectede from the machione.in between with the period the source of drinking water of our area was changed which was suspected to be highly polluted.hence i have startred boiling the water collected from the machine the condition of using the watewr persistd for a periodof nearly one yaer.with out any problem
for the one year after boiling the water collected from mthe machine deposits of white salt like substance weas noted. but the water was collected directly from the tap and boiled nothing was deposited. this was infromed to the service engineer and was practically demonstrated to them also. every visit of your service enginner the same complaint was made they have noat given any solution
before expiry of the maintence comtract.the service cientre approches us for the extention of maintence contract i told them to solve out problem for considering renewas no response from neyveli centre.after repearted wnwuires they wewre informed me to contact service centre. i sent the machine to their service the machine was hander over to them after seven days simple changed the corbon and chargeds Rs 145- towards corbon charges
till my problem was not carried out
therfor e i request you good office to approriate action early action/reply regarding this and also hope such as reputed estsabilshed company like eureko forbes will not leave this problem without proper solution
I HAVE PURCHASED THE AQUAGUARD RO SILVER MODEL ON 12/12/07 AT 300.EUREKA FORBES K.K.Nagar, MADURAI-625001.THE WATER IS NOT PURIFIED PROPERLY. WE HAVE ASKED THEM FOR SERVICE.BUT EVEN AFTER SERVICING IT FOR MORE THAN 10 TIMES THE WATER IS NOT PURIFIED PROPERLY.FOR FOUR MONTHS WE DID NOT GOT A REAL SOLUTION .SO, WE ASKS FOR CHANGE OF THE MACHINE.FOR THAT THE EUREKA FORBES IN MADURAI ASKS US TO SEND THE COMPLIAN TO THE ABOVE ADDRESS NO.88, G.N CHETTY ROAD, ANMOL PALANI IV FLOOR T.NAGAR, CHENNAI-600017. WITHOUT CHECKING THE WATER (MR.M.TENNIS ANTONY) HAD FITTED THE MACHINE.DUE TO IMPROPER ADMINISTRATION THE NAME OF THE COMPANY IN MADURAI IS SPOILING. OUR SERVICE GROUP LEADER IS MR.SENTHIL KUMAR. OUR CONTACT ADDRESS IS BAVANI.K 24/35, TAMIL SANGAM ROAD, MADURAI-625001, PHONE NO:[protected], CELL-[protected]. PLEASE TAKE SERIOUS RESPONSE OTHERWISE YOU WILL MET THE NECESSARY CONSEQUENCE.
I am extremely disappointed with the post purchase services of eureka. I had purchased the innova gold in the month of June 07. but the holder that hangs the instrument to the wall gave away and now i am unable to mount the instrument on the wall. I am keeping it atop a stool and many a times the instrument has escaped a fall. I have already lodged the complaint almost three months back. the people at eureka told me that the back case would be replaced but when ?. Infact i feel like a cheated customer because i have followed it up many times but every time they assure me that something would be done , but nothing happens!. infact i have actually helped your selling team in selling three units of the same to my relatives and friends only because of the faith that i had in eureka and its products. Infact all my house keeping gadgets are eurekas. It is painful that a loyal customer like me must get this bad a treatment from eureka. If the company does not attend to my service request even now Then I am determined to return the instrument to you. I really dont need a defective instrument. Let me take it for granted that eureka has failed to keep up its customer faith and i will never never never prefer eureka from now nor recommend it to my acquaintances.
Complaint no.28983
i need maintance contract for one year. parveen [protected].
Purposely not selling spares to product owners
I bought AQUAGUARD TOTAL RO SMART from Eureka Forbes in 16 Aug, 2006. In 10 Aug, 2007, the product gave me some problem and when i registered a complaint, the Service Engineer came and replaced the RO membrane with old one which he has brought. It was working for one week and after that it was giving problem. When i approached the Service center, they said that the warranty is over and i need to sign an AMC with them for Rs 3500. I found that the problem is with RO membrane and if we replace, the product will work fine. When i approached them, they said that they will not sell the spare like that, i need to sign an AMC, then only they can do anything.
Till now when i contact them, they used to tell " No Stock"
Definitely, the compnay AQUAGUARD should be punished for cheating or dplaying this kind of games. Very cheap and stupid company.
horrible beggers these peopple, u shud take them to consumer court, y dont u do that. u have given them hard earned money and u deserve the best service and if they are not giving the same then take them to court...
These are worse than beggers and need to taken to the court. PleASE TAKE THEM TO CONSUMER COURT.
No after sales service/attendance to complaints
I am a eureka forbes - aquaguard inova owner. I have asked the helpline [protected] to dismantle from my rented house and reinstall at another residence and they have issued number as SH-26/5 and SH26/7. After 10 days also there is no response and when i am calling helpline they are replying they will send the person immediately. But- they does not know the meaning of "immediately" and even on 6thNovember it is unattended and we are paying heavily on rent since october 31st, 2007. On calling the service office in Sanjay Nagar, on No: [protected], [protected], One mr.Chalres is misbehaving totally and they are not responding properly. They are putting the telephone line on and keep asking so many questions and unnecessarily wasting time and money on phone calls. the help line is giving same reply throughout as we will attend today - but nobody bothers to attend to this. As both family members are working and I have taken leave (that also non-pay leave) sitting at home to transfer this, it is really painful act on eureka forbes to neglect customer calls. Added to this is every morning at least 5-6 people come and knock our doors and disturbs in the busy morning hours asking whether we have eureka forbes products in our house. It is sad that Eureka forbes have time to spend on canvassing but no person is available for after sales attending. Having purchased this product by mistake, i regret for keeping any product in my house and hence forth i would be canvassing/publicizing people for the poor co-operation from eureka helpline.
DR.JAYASREE
DEVASANDRA, BANGALORE
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Eureka Forbes Contacts
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Eureka Forbes phone numbers+1 (860) 266-1177+1 (860) 266-1177Click up if you have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone numberCustomer Service+91 703 988 3333+91 703 988 3333Click up if you have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone numberCustomer Service+91 804 663 6363+91 804 663 6363Click up if you have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number 2 2 users reported that they have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number100%Confidence scoreOnline Sales+91 224 882 1700+91 224 882 1700Click up if you have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone numberHead Office+91 1860 266 1177+91 1860 266 1177Click up if you have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number
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Eureka Forbes emailsonlineshopping@eurekaforbes.com100%Confidence score: 100%Supportcustomercare@eurekaforbes.com93%Confidence score: 93%supportdeepa.customercare@eurekaforbes.com92%Confidence score: 92%supportinfo@eurekaforbes.com90%Confidence score: 90%support
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Eureka Forbes addressB1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai, 500028, India
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For any water filter parts replacement contact
enterprise engineering company
Sembudoss street, broadway
Chennai.
Good place to buy all water equipments related parts.
Recently i found that the nagging service by the water filter provider and i found what needs to be done. Went and purchased the required and service on my own. Save almost 2/3 of the cost the service person regularly charges.
sir
i am using Eureka forbes water filter and i have paid the amount for 2
year annual maintanince scheme(Receipt no:[protected], period: 17.06.08 to
16.06.10). There was a problem in my water filter . so i registered the
complient during the monday or tuesday of last week.(complient no:
SU1606). then the technician has come. just within a few minutes, he left
out by saying there is a problem in UV light and he told within a day he
will clear the problem. till now he has not reported to us. And more than
five times, again i registered complient by sayiyng all these problem.
Still there is no response from your company.
By beliveing the quality of service, we are purchasing your product and
paid for 2 year AMC. Really this behaviour is not good for a reputed
company. just for your information, for these all ten days i am spending
money to buy the water, because of your company bad response to us. Will
you repay me these money or will you refund my AMC amount?
pl do the needful immediatetly. my cell no : [protected]
address:
R.Ramesh
B-5, staff qtrs
Anna university
Chennai-25
R.RAMESH
LECTURER
DEPT OF ELECTRICAL AND ELECTRONICS ENGG
ANNA UNIVERSITY
CHENNAI-25
HI,
I had purchased a Forbes Designa model water purifier on 18/8/07.Till date even the free service has not been undertaken.
I had complained on June 08 and from Aug 08 have been doing so every other day at their no [protected]. I always get thhe reply that it should be attended today, but regret to tell nothing has been done till date.
Can someone show me a way with these companies