Eureka Forbes
Reviews and Complaints

I agree with the complaints - from the time Eureka Forbes have outsourced the maintenance of their appliances to the small agencies to handle the customer complaints the services have been pathetic. We had in 2007 renewed the AMC contract for 2 yrs for the Nova Aquaguard Water Filter & really regret it. At the end of 1st year of AMC nobody came to replace the candle/carbon block (it has not been done till date even after various telephonic reminders & now the 2nd yr of AMC will also be ending shortly). In fact last year on one of our service request call the technician who came did not even know how to open the filter - he did something & broke one of our expensive taps leading to the flow of water, after repeated calls the filter was serviced and the tap was replaced (that also at our cost) that also it was very shabbily done. Also, the technicians always come for servicing in at odd hours especially in the late afternoon disturbing the sleep of senior citizen in the house even though they have been asked to come by 2:00 pm. Moreover, they do not even bring the service card saying that it was our call & not their regular service call (but till today they have never come for servicing of the machine as per the AMC entered they come only on calls) . Earlier only 1 technician would come to service the machine whenever called. Nowadays different people come & sometimes you really get worried from the security point of view for the family members who are at the residence.

We wish that the Company properly scrutinies the credential of all its franchisee members before enrolling them.

Eureka Forbes sucks

Very bad service.
I am making requests for last one month and they use to give assurance that the technician will come next day to resolve the problem.
nobody came yet. Each time a new caller executive and i have to describe the problem from the beginning.
Nobody is there to take the responsibility. Very irresponsible customer service team.
Also, they have dirty data. I logged my request on my name but they have there own version. I don't know, who the hell that person is. But they use to take only that name for my request.I have to invest some more time every time I call to let them explain who I am. :(
A company with good product and worst staff.

We are using Eureka Forbes water filter. Its output flow was very low. We raised a complaint to Eureka Forbes. The service person came and said it requires some carbon replacement. Even though the water filter is under AMC, he refused to change it saying that he will do it only if I renew the AMC. In spite of my repeated complaints there is no action.

Dear Sir, I have bought aquaguard water purifier during the year 2004 and since then im taking the two year service card by paying the required amount, but every time they are not followig the procedure what they have claimed to do. Its unfortunate that a reputed company like yours is being represented by a very negligent and careless service people and is certaily undermining your status. The service people have to replace the filter every 6 months as per the service agreement but even after the expiry of the above said period and our several reminders they are unperterbed and still not responding. So I was left with no option other than to m0ve the consumer court for my redressal. This is for your perusal.
Thanking You,
My address: G.V.K.VARMA
Door No. 70/14/14/1
Siddarthanagar,
Kakinada, E.G.Dt., A.P.
533003
Phone: [protected], Mobile: [protected]
email: ideal.varma@gmail.com

Eureka Forbs is having ridicucous services and let me tell you that product is not worth buying. Pl never buy any Eureka Forbs product in life specially Acquaguard or RO. I have been using this product since 2006 but everyday there is some or the other issues in the product. You keep calling people who are the outsourced agency they will be least bother on the compliant. As the fact is water is a life for everybody and we can't compromise on the same.

My sincere request to all of you to not to buy RO a product of Acquagaurd.

Dear sir
We purchsed Aqua Guard RO for my house utility purpose in Nov 07. The system is not working since the past 15 days. WE HAVE MADE UNLIMITED CALLS BUT TO NO USE.
Partcularly I have given a complaint at chennai Pallavaram Branch. These people are Extreml pathetic, They are asking Rs.4500 for AMC to attend the service with in warranty period.
I am requesting to Eureka Forbes to take this complaint very seriously otherwise I WISH TO GO TO THE MEDIA OR CONSUMER COURT.

With regards

G.Venkataramani

G.Venkataramani

We purchsed Aqua Guard RO for my house utility purpose in oct 07. The system is not working since the past 15 days. WE HAVE MADE UNLIMITED CALLS BUT TO NO USE. MYSELF INTO THE PRESS LINE NOW I WISH TO GO TO THE MEDIA OR CONSUMER COURT.
THANKS
DEEPAK DHAWAN
[protected]

I had installed a water purifier system of AQUA GUARD RO and last night it just fell off and the body of the system broke. We had called the aquaguard aftersalesservice and someone from your Chandigarh office came and attended but we were told to pay Rs.2800 for the body plus labour despite the fact that the installation was done by your personnel and also our system was under maintenance contract till the end of this year. I have just packed this system in a box and have got KENT top of the line Water Purifier installed today itself. This speaks very badly of your branch manager Mr. Aman Anand who sits in your Chandigarh office because he and the technician were impolite and were hell bent on proving their point. Good Bye Aqua Guard... You guys are bad in admitting your own faults...Mahajans, House No. 138 Sector 6, Panchkula.

I had purchased aquaguard RO ENHANCE and had also signed an AMC with the company for three years. Two weeks back on 20 Oct 14 the tap was broken and i had lodged the complaint but no action has been taken till now. When contacted the agency to whom the work has been outsourced said that taps are not available and will take another week. Why the AMC charges when it is going to take nearly one month for the repairs. Will some one in the company take action or do we need to go to consumer forum for our redressal and claim damages. My address is Brig APS Gujral, Flat no 505, Abhas society, plot no 16 sector 56 gurgaon and the agency name is AQUA FORCE SALE AND SERVICES HO 337 A Sant Nagar east of Kailash New Delhi 48 and tele no [protected].

My aqua guard was serviced a month ago. After service, ie. change of carbon & filter, air bubbles come while drawing water. I have complaint to the local service center in Vikaspuri, New Delhi no. of times. No action has been taken . I have two years maintenance contract.. PLEASE HELP. mY MOBILE NO . IS [protected] & ADDRESS gh- 13 / 723 paschim vihar, New Delhi--110087.

Dear Mr Anand,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required at customercare@eurekaforbes.com

Regards,
Eureka Forbes team

Dear Mr. Anand

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your address and contact details so that we can look into the matter quickly.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Hello
I ordered booster type Water Purifier(15.08.2012), they agreed and but next day they brought classic type Water Purifier with additional motor. for installation of product no one came yet, every day i was call to your company people, after sales no one is responding properly. even they are not picking up my call.i call to the branch manager, it is also no use. i was frustrated with your company people. i made a customer complaint but no use. please do the needful.

customer complaint no:[protected]
product i brought from: Poonamallee, chennai.
Employee i contacted:Saravanen .D

Thanks and regard
Anand

Dear Mr. Praveen,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

experienced problem at very 1st day itself...6days, more than 10 phone calls to the management...not yet recovered...each one is saying one one reasons for every phone call i made...is this the way to handle a customer?not satisfied with ur service :( :(...
13., 000 lose for us ...this is not fair ...i need a soon solution for this...

Dear Customers,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Sweta,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

For any water filter parts replacement contact

enterprise engineering company
Sembudoss street, broadway
Chennai.

Good place to buy all water equipments related parts.

Recently i found that the nagging service by the water filter provider and i found what needs to be done. Went and purchased the required and service on my own. Save almost 2/3 of the cost the service person regularly charges.

sir
i am using Eureka forbes water filter and i have paid the amount for 2
year annual maintanince scheme(Receipt no:[protected], period: 17.06.08 to
16.06.10). There was a problem in my water filter . so i registered the
complient during the monday or tuesday of last week.(complient no:
SU1606). then the technician has come. just within a few minutes, he left
out by saying there is a problem in UV light and he told within a day he
will clear the problem. till now he has not reported to us. And more than
five times, again i registered complient by sayiyng all these problem.
Still there is no response from your company.

By beliveing the quality of service, we are purchasing your product and
paid for 2 year AMC. Really this behaviour is not good for a reputed
company. just for your information, for these all ten days i am spending
money to buy the water, because of your company bad response to us. Will
you repay me these money or will you refund my AMC amount?

pl do the needful immediatetly. my cell no : [protected]
address:
R.Ramesh
B-5, staff qtrs
Anna university
Chennai-25

R.RAMESH
LECTURER
DEPT OF ELECTRICAL AND ELECTRONICS ENGG
ANNA UNIVERSITY
CHENNAI-25

HI,
I had purchased a Forbes Designa model water purifier on 18/8/07.Till date even the free service has not been undertaken.
I had complained on June 08 and from Aug 08 have been doing so every other day at their no [protected]. I always get thhe reply that it should be attended today, but regret to tell nothing has been done till date.
Can someone show me a way with these companies

Dear Sir,
You can purchase it online @ www.ifilter.in which we have set up for shortage of eureka forbes cartridge in Bangalore.
There is also a free home Delivery.

Warm Regards
ifilter.in

Dear sir.
I paid Rs. 2280.00 as advance payment of 2 Years Service Contract.
According to the contract, they are, without our call, supposed to check the equipment twice in an year, service the equipment to ensure perfect performance of all its components, replace components, filter candle and carbon candle if required. In any case, they are supposed to change filter candle and carbon candle at least once in an year.Candles they are using are duplicate in make.Details of the aggrement are as follows.
My payment Receipt No. [protected] dated 18/02/2012
Validity of Service Contract From 18/02/12 to 18/02/13
Amount Paid by check no.514110
Their Service Center : Prassorna Services,
Nashik. India
Phone No. [protected] / 6515236 /2591787/2597506
They never come on their own, which they are supposed to at least twice in an year.
They do not come after several calls & reminder even.If your organization really does some thing, I will appreciate.Can you take strict action against Prassarna services & refund my doposit or terminate the Agency within 7 working days.
If u fail to take action within stipulated period then I will make complaint in Consumer court.
Hoping to take immidiate action from you

Best regards,
Mrs.Rizwana sayyad
Contact No.[protected]

I am Rejesh Tejnani having eukeka forbes product water purifier Model Booster, theat is under contract no.[protected]. The machine is not working i have made complaint several times a complaint no i having theat i have made in 8the, Feb, 2013, no.[protected] and one more complaint i have made theat is on 12the of Feb, 13 no.7016712 but no body revert back please help me how to tacke theere companies theat is making only big big commitments. I want to book thee complaint in consumer court please help me for same.
Thanks looking for your kind cooperation
Rajesh Tejnani

Dear Ms. Verma

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your phone number so that we can look into the matter quickly.

For any further assistance, please feel free to write in at info@eurekaforbes.com
Regards,

Dear Mr. Pavanan

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your contact details and will contact you to resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes Team

I have already written my complaint as above in the name of Rajni verma.
Would you kindly help me by arranging to send the after sales service personnel for attending the water purifier.
My Home address is- Sector-7, Block-1, Flat-24, .HIG Housing, Bhuthnath Road, Patna-800026. If you are unable to do so Please let me know, I shall protest against your after sales service commitment before the consumer forum. And try to aware the other buyers
for such thing so that they must be warned about your sweet commitment.
Rajni Verma

I purchased Aqua Sure crystal water purifire on 02.09.2011 Sr. BD10-8047372 BCOE from your authorized dealer M/s Urvarsi sales (P) ltd, Patna . From the date of installation no one your maintenance service provider person visited as per the purchase warranty card as provided to me. On list after sale service provider of Patna is 1st. floor, Arya Kumar Road, Machhuatoli Patna-800004 telephone number -[protected], 2684583, 2662022 But these telephone number do not exist. Even person contact of the your authorized sales dealer did not responded.
What should I do . Go to the consumer forum for such false assurance of after sales service.-Rajni Verma, Sector-7, Block-1, Flat-24, HIG Housing Bahadurpur, Patna-26

I am residing in Alapakkam, Porur in chennai.I have recommended Eureka forbes water purifier to my neighbor. Based on my recommendations he immediately given the payment same day Rs.14, 000/- on 02.08.2012. That sales guy told on the same day it will be installed. But till today its not been installed ie 06.08.12. Neither the sales guy(ARUN) who sold the machine nor his manager(YESU RAJA)is picking my call. The machine is lying in our house for the past 4 days. Really Euereka service is tooooooo bad. I have asked for refund of the money paid. Call call me on [protected]

Dear Mr. S.Satyanarayana,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Mr. S.Satyanarayana,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

AQUAGUARD WATER PURIFIER - CUSTOMER: S.SATYANARAYANA, MIG-8, "Sree Ganesh", Third Stage, KHB Lasyout, Kuempunagar, Mysore-570023; purchased aquaguard on 15-08-2011; Performance: Not Satisfactory.
PRESENTLY, ONLY THE OUTLET IS FULLY BUSY THROWING OUT WASTE WATER IN A ONTINUOUS STREAM. BUT WATEER IS NOT FILLED INTO THE TANK TO OUR SATISFACTION. EVEN AFTER 1-3 HOURS, THE TANK IS NOT FILLED. ANY NUMBER OF COMPLAINTS GO WASTE. COMPLAINED TO SALES PERSON, mR. VASU. COMPLAINED TO VASU AS WELL AS MR. RA VI, AND NOBODY TURNED UP. GIVE PROMINENCE TO CUSTOMER SATISFACTION. S.SATYANARAYANA

I purchased a water purifier model reviva more than six months back. During purchase they told me that three free service will be given. Till Today no body has come for service. I was out of station for the last 22 days. after that when I put out the machine it is not working. Today I lodged a complained to your office at Ramapuram, Chennai. Till 5.30 pm nobody has come for service. When I rang up your office no body picked up the phone. Kindly arrange some body to repair the machine because of this I struggle a lot and has to purchase water from out side.
My address: Mr Sundar Raman, C/o. R.S. Mani, Plot No. 1, Door No. 2/347 Selvalakshmi Gardens, AGS Colony Phase 3rd,
Mugalivakam, Chennai 600125. Ph:[protected], Cell:[protected].
Your immediate action is required. I agree your product are good but services are very bad.

my spring fresh is not working properly.continuely get problems

sir my aquagard is not working so i dont no the service no please ask the service people to contact my phone no in hyderabad [protected]

I fully agree, it is more than 20days since we raised new installation request, every follow-up call the answer is we are sending the guy today/tomorrow.
We have been using aguagard since 2003 and we we enjoying prompt service at Bangalore. Based on that experience only we got new one at chennai but it is totally opposite.

Ever since we got this filter installed we have been facing problems. They take the AMC but don't give proper service.

The filter does not wirk properly. Has been giving problem from 1st month always.

On top of it they created 2 customer ID for us. Very poor customer service. Agents are super slow, and technicians are just useless.

I wish to take this company to consumer court so that they stop this nonsense.

14000 rs loss and headeach

13000 rs loss and increase my BP

nejama vangathiga nanbargalea na aquaguard water system vanki enda vangunam nu feel panren so pls vangathiga frds

please do not buy aguagard RO purifying water system...

friends pls don't purses aquaguard water purifying system recently i have pursed aquagard RO system but this is not working good...i feel very bad so pls don't buy it...

I have not seen such a fraud customer care, after giving 3 to 4 complaint no one has visited the site, only there will say every customer is important for them till there take over money to there pocket after that how are you, I will make inshore them once I will get them in any of the site when there will come for demo, I will loss there as more as customer, telling them what is happened with me. and the sales person name is kishore bhore .and he is from vasai branch in tahne

Reffer my complaint dt/-09-03-2010, regarding my aqua water purifier, faulty from last 15 days. Get it repaired immediately.

FA model (uv)

S. N. Agarwal
10-1-611/5/1, West Marredpally,
SECUNDERABAD- 500 026

ph: [protected]

Res: [protected]
[protected]

DT/-10-03-2010

Service of Aquaguard is very worst and corrupted. Every time when I call they asking for annual service agreement forcely.

Eureka Forbes very 420 company they cleared 4 extra cheqes payment and not returned till now

yours dealer address
eureka forbes
cuddalore branch
tamilnadu

my contact details
raghunath @ rajesh kumar
advocate
malligai nagar
sandhapet
tirukoilure
villupuram dt
tamil nadu 605757

Mob.No:[protected]
[protected]

I'M VERY ASHAME TO REGISTER THE COMPLAINT BEFORE YOU AS I'M AN ADVOCATE WITHOUT ISSUING LEGAL NOTICE AND AS WELL AS THIS IS MY THIRD COMPLAINT BEFORE YOU AND THE SAME REPLY BY YOUR SIDE NO RESPONSE FROM EITHER YOURS OR YOUR MEMBERS
I HAD BUYED ONE AQUA GUARD WATER PURIFER BEFORE 4 MONTHS AT YOUR BRANCH IN CUDDALORE DIVISION AT TAMILNADU
THEN WITH IN A WEEK I REGISTERED A COMPLAINT FOR LEAKAGE AND AFTER THAT ONE SERVICE MAN SEED THE PLANT AND SAID THE FILTER WAS FAULTED SO THE FILTER WAS IN FULL WARRANTY AND GURANTEE THE FILTER WAS REPLACED HE SAID THIS WORD AND PROMISED TO REPLACE IT ON 4.5.2008 but still no one attend the plant for replacing and service so i'm in the situation to complaint before you so hereby i call upon you to service my water filter within one week from the receipt of this mail failing complaince i'll push in the situation to proceed further legal action against yours

Dear sir,
Last year i purchased INOVA model of your company.I got only one service in a year for second service i made 6 calls to your call centre [[protected]]. then i called your sevice centre
two times.finally i contacted agent vijay dubey [ who made me fool to buy your product ].finally
after 12 days your technician came jast to clean machine. Now i extended contract for 3 years
I asked your technician to replace candle & carbon he told me that they didnot have these spare parts now after 15 days he will change .How can it be possible in such a big company parts are not available yours is the worst service ever i experienced in my life.
There is absolutely no communication in your call centre & service centre Even i got very bad experience from your khar office person named Darshan I called him 4 times, initially he told me he will look into this matter but he did nothing .please you look into this matter and replace
my machine's candle & carbon immediately and i should get proper service from you.

sanjay manohar jadhav
B/408, Ganeshleela co.op.hsg.soc.
Dr. Shirodkar Rd.
Parel, Mumbai-400012.
cutomer code [protected].

eureka forbes crystal water purifier is nonfunctional
My Forbes crystal water purifier is nonfunctional which is under warranty. A complaint was formal complaint raised on 31-mar-2008 Complaint no [protected]. on customer helpline no:022 [protected]. & my no was provided .
Till today no service engg has called back. I have called the helpline line about 6 times after 31 mar, who only assure me that some service engg will call back.

santosh Poojary
:[protected]
Alt no: [protected]/[protected]
product:
forbes crystal
sr no: BD07-0011609

I have purchased aquard Nova model about 5 years back.Earlier we were stationed at Nasik where we purchased the machine, where, we were getting a very good after sale service.We made two years service contract with the company.Now we shifted to Pune staying at Paud Road.Here nobody came to install the machine with the request.Because I am an Engineer I could be able to install it. It could run properly for 6 months nobody turned back to check it. Afterwards it stopped working only. I lodged a complaint. After 5 days, by giving frequent rings sombody came.By that time my wife had a severe attack of diarrhoea.Now also it is not working properly.I registered a complaint on 28/03/08, today is 3/04/08, nobody turned to attend the complaint after giving calls.It seems company is having lot many customers but do not have time to attain the complaints.Then why company is making contracts, just to collect the money? Iwant immediate service. Otherwise I will apply in GRAHAK PETH now.Just fade up with the service.

I had placed a request to service my Aquaguard Nova purifier, nobody turned up even after 5 days. When i tried to check the status, the senior executive lifted his hands saying the request is not updated. I was promised for sure that some one will come 100% on a saturday. we kept waiting for servicing guy cancelling all our weekend appointments, but the guy not turned up even after 5 days. there is not even a curtecy call to update the status. worst service. can't believe these guys.

I bought my Eureka Forbes Aqua guard 6 years back. After purchase & intalation of appratus I never got satisfactory services, I also get promise person will come in 2 hours but it never happens, I paying huge amount of telephone bills only for following my complaint .The person all time came is Mr. Surendra Vishwakarma. That fello never listen any thing about my problem & he just cleaning the fabrik candle only & go back. resulting the problem again arrising with in 3-4 days of not delivering water through it and now I m forced to take some legal action against them. My area is falling in Singrauli (M.P.) India

Though hvng amc from last more than 10years&also complained to co's service centre at panvel-raigad new mumbai on phone no.[protected] & also reminded 5 times but still no serviceman has turned up till now. Already my cell no. Is gvn but then also no one bothered to call me before coming to home for servicing,.

Very bad service. Will never recommend anyone to buy the product of this co.

we have 1 yrs contract (EMC) with aquaguard.the office of that was in konkan nagar mahim
now it is shifted somewhere. and we dont have contact number of them.we want to clean up our water purif ier from inside
pls help asap early our contact nuber is [protected]

Surprisingly I am facing the similar issues with my Aquaguard Nova.
I had taken an AMC once and since then after every 6-8 months the aquaguard stops functioning and i have no option but to call the customer care, their technician comes and replaces the board, and its true i have seen the board getting replaced 5-6 times. and they charge somewhere in the range 500-1200.
and I am very sure its not the board because meanwhile the aquaguard sometimes works and sometimes it doesnot.
I guess I should learn to fix it myself.

All complaints are Genuine and we must drag Eureka Forbes to Consumer Court as they are cheating the consumer taking the advantges of one time sale to the customer.

Last one week I have become mad calling people for repairing my unit which I bought from Eureka sales person
at my home. I am trying to get Phone no. of MD or VP level person to lodged the complaint but unfortunately
I am unable to get the numbers.

I have decided in case in my life any Eureka Forbes sales person come to my house to sale any item surely I will give a big slap on him.

Request if anyone can guide whether we can approach Consumer court for not giving after sales service by companies.

Eureka Forbes Chennai is one of the best example for how the service should not be. I feel I have choosen the worst product. I bought Aquaguard Booster in May 2008 and I'm yet to get invoice for the same. Thank god I bought this thro my credit card. So I have some sort of proof. Initially the service Person Balasubramanian said I'll get invocie from Delhi directly, because I'm paying thro credit card. Till date I have not got the invoice. In between my machine gave problem I shouted like a mad and got sales head number Mr. Sreekumar [protected] thro him on the same day I got TN head number Mr.Jayaprakash Ph: [protected] (not sure whether he is TN head). After 3 hours I got my machine serviced. But till date i have not got my invocie. Today when I contacted the sale head, he put conference to another guy and they both have promised they will send the invoice in a day or two. I'm not sure when I'll get my warranty card.

My experience is don't talk to them in pleasing soft way. Shout and blast them to get the work done.

I bought my Eureka Forbes Aqua guard classic on dtd 29.03.2005 through installment basis . But in the the acquagurd packet there is no manual or warranty card. Your representative install the product. But, when i asked them where is the manual and waranty card. He said that there is no waranty card or manul in this packet. I will give you tomorrow. He also said when the product packing the manual or waranty card not insert it by company. I will agree with them. But he did not give the waranty card and manual till 14.05.2008. My second installment date is 15.05.2008 i have deicided that i stopped the cheque, then he must come and give the warranty card and manual. After 15.05.08 he give the waranty card and manual to me. But in this period i have told to varius time, he said i will give you today, but not given. I have decided not payment the install amount those i have stopped. In your cuttack office there is no good representative. I have also decide the payment given those are stooped after all the cheuqe cleared.

I m fade up from Eureka Forbes and there customer executive, because Eureka is not providing the service to there customer, I called the helpline on 31/3/08 - 3/4/08 and many more times but my acqua guard is as till today it was, no one is attending the complaint and the phone no of your officer Mr Patel tel no: [protected] / [protected] is just ringing no one is attending the phone. so what is the use of paying the anual service charges, if no one is going to attend the complain.

This is the worst choice to select this product and please do not take insurance/maintenance card. :(

I am very sorry to inform you that I have very bad experience with Eureka Forbes. Their (Trichy branch in Tamil nadu) service after the sale of products is very very poor. Though I had an A.M.C for my earlier for my water purifier for two years which is having four services they were not coming regularly and with very great difficulties I have got 3 services. Now came a representative by name Sri Manikandan with his mobile No. [protected] (T.Nadu) brain washed my wife and asked to replace the old one with GOLD nova telling some ### and bull stories. As I have very bad experience with the company I have told my wife not to go for this. But the fellow continued his work of brain wash to which my wife scummed. On the day of booking the fellow waited up to 21.30 hours (i.e till my return from office) and took a cheque for the new one on 30.09.2010. As there was no response from him with regard to the supply of the set, I have taken the pain of traveling to the eureka forbes for two times and finally on 05.10.2010 he brought a set and hung into the old nails and stated that he will come and fix the set properly on the next day i.e. 06.10.2010 since he did not have a electrical driller. But I was waiting waiting for more than 17 days. Nothing was heard. I personally contacted him and advised him above his not fixing up the new set. Though he assured that he will come tomorrow he did not come till date. Of course I remember that a particular community businessmen will hung a Board with the words "To-day cash and Tomorrow Credit". Whenever you go you can see this board and pay cash every day. Like that this boy did not come till date. So I do not require any confirmation for my belief that after service is very very poor with Eureka Forbes. If I am not getting the things done, I am thinking of going to consumer forum.

aquaguard is not working since last 12 days. we got no service after so many complaints.we already had contract with them for service for 1 year.

sir,
We had purchased aquaguard total ro reviva but we are facing techicinal problem once in every 45days from the day of our purchase, i suspect that there is techicinal problem in the unit which is provided to me because same time my sister and my brother also bought the same but till date there is no such problem.

when there is a problem i call the customer care and put a compliant but ur team does not give attention on the service .

The recent complian details are as follows :
on the following days i gave the compliant and the respond of it is as follows
Date compliant no. solution given
8-10-11 [protected] no one attended the call
11-10-11 [protected] no one attended the call
12-10-11 they did not take this compliant? ?

So request that this should be replaced with a good one.

Regds
Geethanji

i have purchased d aquaguard 6 months ago. we never know we have purchased a problem. The guy (name was Deepak) who installed the aquaquard told us that you will get your bill after 6 months and your aquaguard will be serviced regularly for 1 year after every 3 months. only after 3 months, waterr taste changed and no serviceman came here for servicing. we called that guy (Deepak number was-[protected]) hunderd times but all was in vein. some how we got the number of office and they sent a guy who first asked about bill . we told him everything. he told us that guy (Deepak) was fraud and has cheated the company. i want to know "ISME HMARA KA KASOOR HAI, IF THAT GUY HAS CHEATED THE COMPANY, COMPANY SHOULD EMPLOY ONLY THE TRUSTWORTHY PERSON, SHOULD CHECK THE RECORD" tell me what to do now ?he also told i have checked your record also, there was no entry of your name.TELL ME WHAT WE HAVE TO DO NOW.WATER TASTE IS VERY BAD. i HAV PAID Rs.12500.YOU CHEATED US. WHAT WE SHOULD UNDERSTAND FROM IT YOU ARE A FRAUD COMPANY.NEVER BUY PRODUCTS FROM YOU.YOU WILL DEFINITELY SUFFER IN FUTURE.

Nisha Garg
Haryana
nishagarg111@gmail.com

My suggestion to all customers:
DO NOT BUY ANY AQUAGUARD PRODUCTS.

Eureka Forbes Aquaguard guys are BIG FRAUDS. they told me that for two years, my Aquguard Total RO will be serviced free of cost. Now when it is one year, the servicing guys have come to my place asking me to change all the filter parts which costs INR 3, 500! Most importantly they did not carry the machine to measure the hardness or quality of the water. Now, how can I see the quality of the water and decide whether or not to change the carbon filters? I called up the customer service guys, who does not have any information. They said "jo bhi karna hai service centre waale karenge... we do not have any idea!" And these are teh people who get MAKE (Most Admired Knowledge Enterprise) awards for customer service!

I have purchased the "Aqua Sure (Model 3000)" on dated 13.3.2008 from the office "PURA NATURA", O.T. Road, Balasore, Orissa, India- 756001, (sales person- Pardeep Sahoo, Ph no- [protected]. The company doesnot come till today for maintainance(i.e. after One month) . The product dosent work at all. Water is still contains mud. The lower jar wall getting blackened. Floating mud were get jammed the carbon filter which is at lower pane which cause water flowing stopped.
So, what about the 5 stages water cleaning. I don't know how the company tested and on which type water. It 's doesn't equal or equivallent to Boil Water. I want refund my amount(Rs. 2990.00) paid to you on behalf of "Eureka Forbes" and "Aquaguard".

Stop talking like this i think you all are not user of aqquaguard..
if you are let me know at amarjeet23000@yahoo.com

I have purchased aqua guard RO two weeks back and till today the service guys are not able to deliver the unit and get it installed..daily they give false commitments and make me to wait..when i call them at the commited time their cell's are switched off. am frustrated for not getting the product even after having paid the down payment..and already am cheated when i purchased the aqua sure before this. that piece of ### (aqua sure) dosent work at all and its a flop product...the company sucks
Ravi deshnur
Bangalore

i totally agree with this above comment, because their service is worstest.

I kept calling, they don't turn up for service.

i totally agree with this above comment, because their service is worstest.

Hollow hell,
Please try to understand the customer need.
You pressing hard to buy the Euraka Forbs but your after sales support is substandard rather adverse impact. Please dont intent to sell the product in to the market. There are lot of good water purifier in the market but they are not such substandared system or the suportive team. I personally called the servive boy eraka forbs for a complaint on the aquagaurd classic system on 10 th of May 2008. They attended in the system on 12th May 2008. After prolonged repairing they finally tookawy with the machine intimating that there is a problem on the machine and require repaire at their work but till date it was return either with repair or the machine. Please dont make the public as a fool.My intention is only dont cheet the public
My full address is below
P. Mohan
CII/33, Sector VII, Koyla Nagar,
Dhanbad, Jharkand Pin: 826005
Ml No:[protected]

I have booked one water purifier on 30/04/2008 vide your receipt no.024662 issued by your representative Mr. Malloy Chatterjee code no. 900130 of 1582 Rajdanga Main Road, Rashbihari connector, Kolkata700 078 on a clear understanding that the new machine will be delivered todat 01/05/2008 and a cheque for the full amount has been issued by me. They have taken my old machine also as this booking was on exchange basis. Today they have not supplied the machine and my family is facing problems as they cannot take the drinking water, When I contacted Mr. Moloy Chatterjee over his mobile phone [protected], he informed today he could not supply the machine as your office was closed for May day.
This is purely a cheating one. On 30/04/08 when he took the order and the old machine from my residence he is fully aware that today his office is closed due to May day. He should not have given the commitment that he will supply the material on 01/05/08. Again knowing well that the office is closed he took the old but working water filter from my residence and there by he put my family without drinking water for two days.
As he wanted to have the sales recorded in his account for the month of April 2008, he had given false commitment of supplying the machine on 01/05/08 and therehy has cheated me.

yes I agree that Eureka Forbes service is simply pathetic to say the least. Looks like they have changed their office in Navi Mumbai and now its more difficult to get any sort of service from them.