Eureka Forbes
Reviews and Complaints

Respected sir i am owner of your aquaguard water purifier since 2000 model cc
i am having constant problem with my p c b. everytime some work temporarily is shown to be done with no effect.a fortnight ago p c b was changed but new p c b which was replaced is actually rectified p c b not new. i am a doctor and a govt officer in medical college. i am very much hurt for being cheated. before i step in further complain may i request u to kindly look into the matter and put my unit in work.

Dear Sir/Madam,
I got AQUAGUARD #TOTAL GOLD NOVA WP SYSTEM installed on 11 Nov 2008, customer ID: [protected]. I have the following complaint, which needs to be addressed at the earliest:-

(a) The AQUAGUARD has not been serviced thrice with in warranty period as was told to us.
(b) As on date, after testing the water TDS is 366, which as per my knowledge is very high that can lead to serious problem for old & young members of the family.

It is brought to your notice that SALES OFFICE : Shop No. 203 & 204 2nd Floor, The Guman II, #A# Block, Jaipur-302021 Telephone No : [protected]/96 are not being attended, even the 24X7 Eurohelpline No 3988 3333, which has been mentioned in the TAX INVOICE seems to have been changed, since it is intimated electronically "PLEASE CHECK THE NUMBER YOU HAVE DIALLED".

You are rquested to please solve my problem at the earliest, since it is a matter of consuming water.

With Regards,

Sincerely Yours,
Col M S Chauhan (Retd)
Mob No:[protected]

Leaking water purifier... Aqua Guard Reviva, unit serial no 8003231, costomer code no [protected]

I bought above mentioned Eureka Forbes water purifier about 3 year ago, After one year it started leaking as unit was under annual service maintanance conract of authorised service centre, contract receipt no.AG 96B [protected] M/S.Mayuri Enterprises at Ichalkaranji, dist Kolhapur (m.s) I logged a complaint but the local service person could not repair and he told me an expert technical person will come from kolhapur or pune to repair water leakage, after 3 month the unit is repaired by that time the metallic plate at base had been rusted, i asked the engineer came for repaire to replace it, he replied metallic plate is not is not with us .But soon afer one week same leakage is started again.
Since 3 month the unit is leaking during service contract its not repared and aur service contract is expired on 11.10.2009,
contract receipt no.AG 96B [protected] M/S.Mayuri Enterprises
Unit was under service contract since 3 years when we bought AQUA REVIVA why it is not repaired when the unit was under service contract its very sad on your part please note ..
Now he is suggesting us to go for new maintanance service contract than only he will attend the unit.
Please look in to the matter and do the needful, an fast action in the matter will be appreciated.
Suggestions ...
please maintane stock of spairs like couplings joints,
and replace m.s sheet at base in the unit with s.s or fibre sheet to avoid water corrosion

Thanks
ms. sarla uday vyas

My eureka forbes Auqguard ST2000 is under AMC . Aquaguard stopped working and I complained on 6th Nov'09. After few reminders a person came after few days and tried meddling with it and could not make it alright and said he will send his superior who never turned up till date (13.11.09) I contacted several times with a Political promise that it will be attended immediately. I am helpless. Such big companies do not care in staffing competent people or administrative capability to monitor and control them. We are at their mercy after buying.

Recently in August i bought a Eureka Forbes water purifier. unfortunately i have to travel abroad for 2 Months and i took the delivery of the product and told will do the installation after am back to the sales Executive

After i came back from Abrod, tried calling the sales executive in the number which he has given in his visiting card. The sales executives mobile numebr does not exist. The office numebrs which he gave in the visiting card nobody picks the call. after two days of trying the number in his visisting card i tried to call the toll free customer care number. i explained the problem and they told them i need to install and they sent a technician home next day. the technician quotes he is only a service man and he doesnt know installation. if you need a person to install i will bring a service man but you need to pay Rs 150 (Bribery to the core). then i called up customer car eagain and told them send a person to installation and not to service (though i told earlier also clearly i need a person to do first time installation). and they said they will send a person home for installation before 12 o closck. No one came. then i called the customer service at 1 o clock, they said they will send a person by 3 Pm. No one came and again i called them up at 3 30, the lady in the customer care is saying may be you would have shifted house (Most funny) and after 10 Mins she calls back and saying all our technicians have gone for diwali holidays so only by monday we can complete your work.

For those of you who intend to buy products of Eureka Forbes done ever pay full money before installation is complete, thereby you can also avoid bribes requested by their technicians, dont trust the visiting cards given their sales executives. Before paying money check the Mobile Number and landline number in their visiting cards and check they are accurate and belong to their offices.

I purchased aqua guard total inova water purification system on dated 28.09.2009 vide bill no 012332( unit sr.no.2017104) from authorized dealer at Shimla (H.P) for rupees 8850/ cash.The sale representative of company Mr.Mahinder Thakur installed the system improperly and it is not working from very next day.I called upon the tel.no.[protected], [protected], [protected] given by the sale representative many times but it is very said to mention that despite my repeated request they did not attend my complaint.It is very painful to mention that the company has provided the poorest customer care facility to me and i felt cheated. I Once again request that you kindly direct your representative to install the system properly.
Dr.satish verma House no.145 Ward no.2 Hamirpur(H.P) E.Mail- [protected]@yahoo.com

I have given the complain for service on date 08/08/2009, vide req no.[protected] but till date my problem has been not solved, meanwhile i have calledup more than 50 tumes-Praveen Jain

My aquaguard was not working as indication light was freequently shifting from green to red.Because of it I was not able to draw puriffied water.I made a complaint with Great Care Services at Phone [protected] on 25.09.09.No complaint no. was communicated by them. The Engineer visited on 26.09.09.He cleaned the filter & the inside electronic card.The water did not come through instrument. I again made the complaint on 26.09.09.The Engineer visited & card is not working.He was not having spare card. He told he will replace on 28.09.09.As I am not having drinking water I am purchachasing it from the market.I am having annual mainenance contract reciept no. [protected] dated 16.07.09 & this contact is renewed for the last about 10 years.Kindly look into as Iam still not having puriffied water for drinking.
-D.K.Chaturvedi
18/13, Ist floor,
Shakti Nagar
Delhi-110007
Phone 011 [protected]
Mob. [protected]

I HAVE PROCURED A ' FORBES AQUASURE STORAGE WATER PURIFIER ', ON 11-12-2007. THE FILTER STOPPED FUNCTIONING WITHIN TWO MONTHS. THOUGH THERE IS 12 MONTHS WARRANTY, NO ONE CARED TO COME, IN SPITE OF REPEATED REQUESTS, FROM THE SUPPLIER, M/s AURA BUSINESS SYSTEMS, COIMBATORE.
INCIDENTALLY, WHEN THE COMPANY WHERE I WORK WANTED TO GO IN FOR ' R O ' FILTERS IN LARGE NOS, I CAUTIONED MY COMPANY ABOUT THE POOR AFTER SALE OF M/s EUREKA FORBES.

AT THIS STAGE, THE TERRIORY HEAD OF M/s EUREKA FORBES (CORPORATE CARE DIVISION ), BEING ANXIOUS, IN NOT TO LOOSE A HUGE BUSINESS DEAL, ARRANGED FOR REPLACING THE FILTERS AT A COST OF Rs. 500/-, ON 25/09/2009 !
NOW, THE SERVICE REP., WHO BROUGHT THE FILTER, REFUSED GIVE ANY BILL, NOR HE IS ABLE TO SAY, WHY HE IS CHARGING Rs.500/-, WHEN THE PRICE ON THE FILTER IS WRTTEN AS MRP - Rs.399/-. WHY SHOULD SUCH AN ESTEEMED ORGANISATION, COME TO SO LOW LEVEL ? COULD ANYBODY DO SOME THING ABOUT IT ?

Sir/Madam,
i m pritpal singh from jalandhar.last year i, ve bought a water filter system from eurka forbes company by door seller MR.AMAN SHARMA.he tols me that we provide 2 free service in a year and change the candle(water filter unit'part) both time free. sir/madam on behalf of good faith i purchase 2 water filter from MR.AMAN SHARMA.he give me just only 2 candle on the time of purchase and told that other 2 candle i'll provide oyu after some days because its not available in our companys store now.on 1st service the serviceman come for service and told us that these candles are not original.when i call to MR.AMAN SHARMA he says that dont worry i'll deliver it tommarow to you.after many calls he says to me that now i m not working in eureka so i cant deliver the original parts to you.after that i visit the haed office of EUREKA FORBS JALANDHAR BRANCH and meet with MR RAMAN SHARMA who was manager of JALANDHAR BRANCH at that time.after many comminucation i also chaet with me and not sove my problem.
so plaese justify my acuuse and change the parts of water filter product.
Thankyou,
pritpal singh
514 GTB NAGAR,
JALANDHAR CITY.
E:MAIL...[protected]@YAHOO.COM

I have a water purifier(MODEL no: A G Classic ) of Eureka Forbes. It has stopped functioning since last week of August, 2009. After repeated complain the service technician did arraive and found out that the circuit board was not functioning. He took the board
with him and promised that it would be replaced within a couple of days. It has already past 10 days now, but still the appliance is
not functioning. the standard reply from the service center is that the board shall be replaced today. I sincerely hope necessary action shall be taken be-fitting your reputation. PRADIP RAY, G/35 Sector 2, Rourkela: 769006, Orissa.
Authorised Service Centre: C/630, Koel Nagar(1stfloor), Rourkela, Orissa.
Customer Code: 104

RECENTLY WE CHANGED THE FILTER CANDLES OF OUR ONE YEAR OLD AQUA-NF [protected]@rs3650, AS PER THE ADVICE OF THE SERVICE ENGINEER .SOON AFTER, THE AQUA NF TOTAL IS NOT PURIFYING THE WATER AS PER THE STATED PROMISE BY THE COMPANY.IN SPITE OF OUR SEVERAL COMPLAINT THE SERVICE BRANCH OF SAHARANPUR, UTTAR PRADESH, NEVER GAVE AN EAR TO IT.WE HAVE ALREADY PAID FOR THE 2ND YEAR SERVICING-ONCE IN 3 MONTH, NEITHER THIS PEOPLE ARE RESPONDING NOR THE HEAD OF THIS BRANCH HAS TAKEN ANY APPROPRIATE STEP.RATHER THIS PEOPLE ARE USING SLANG WORD &ARE THREATENING FOR BAD CONSIQUENCES IF WE DONT
STOP COMPLAINING.THEY ARE JUST GUNDAS&UNCIVILIZED CO.

We have been repeatedly requesting to send AMC quotation/rate for the water purifier to continue the AMC which expired on 29.06.09.It was a 2(two)years AMC.Your authorised franchise(code 2107)every time telling us while on enquiry that we will be getting it today.But the "today"is yet to come.All our communications were on telephone([protected]). Our last AMC receipt no.is AG 96B [protected].

You are requested to take up the matter with your proper authority so that our grivence can be heard and the reputation of the company like Eureka Forbes does not tarnish by these short of service shortcommings from your service providers. Urgent solution from the company side is solicited.

Thanking you.

For Kiron Transport Co.Pvt.Ltd.,
A.T.Road, Garpandu, Adabari,
Guwahati -781014

Contact No. [protected].

I purchased Aqua Guard of M/sEureka Forbes in 2005. I have shifted my residence and called local authorised service centre on [protected] (in Tuticorin, India) to install it. Instead the rep. comes with a new set to sell. I told him that I don't want a new unit but to fit the existing one. He said that it is chargeable at Rs. 250. I said fine but it is nearly 1 month but nobody has come to install it. I feel that your reps. are more interested in selling new pieces than serrvicing existing ones. I have had similar experience with your company's vacuum cleaner. If you want to to contact me please call me at [protected] (Vasu V)
Hoping that the unit will be fitted.

BRGDS

Vasu

My Aqua Guard - Water purifier - GOLD NOVA is not working since 2 weeks, i have registered a complaint against this, and till this no action. Hopeless customer service i have ever seen. I have been using Bislari water since two weeks. their people are not well trained, and not even well educated. I was about a buy a Philips and based on the voice on Customer service, i have choosen Eureka Forbes, thats my bluder. I never go for any Eureka Forbes product in my life. They say one part is not availble in India. If it is so, why they should market, they should have enough spares to give customer support. One simple answer is no spares available. Pathatic condition. I recommend, not to buy Eureka Forbes products.

I was shopping for a vacuum cleaner and was offered a demo of Eureka Forbes - their latest vacuum cleaner. I accepted it, and it was a big mistake.

After the demonstration was over, the sales people started talking us into buying the product. They said they came with an unopened new item, and since the box was opened and the vacuum cleaner used we are obligated to buy it.

We asked them to leave our house with the vacuum cleaner. One of the sales guys finally agreed to pick the item the next day motivating it that they can't take the vacuum cleaner today. We agreed.

No one came the next day and the day after. When we contacted them, they again told us that we need to pay for it. We then contacted their manager who also said that the item was opened and we need to buy it. We are being ripped off by these people, and I hope someone will stop them soon.

I had registered a complaint on my Euro clean XL vaccum cleaner(Complaint # [protected]) on 13th of April 2009. since then nothing has happend.
1) Everytime I call up the helpline they would say "I am sorry sir, but I shall ensure that it shall be done before this evening and nothing happens
2) And also, there is no escalation process in place. There is no supervisor whith whom I can speak to.
3) The helpline call handlers are not even aware of customer grievances.
4) Instead of getting call from service center I get a call for Demo for their sales people for the product exchange.

I recomend people to go for good brands like Samsung or panasonic which has a strong service backbone, I feel its a waste running behind these Moreons.

I had purchased a Eureka Forbes Acqua Flow Designa water purifier and took an AMC for Rs 2550/- starting from 11th Nov 2007 to 10th Nov 2010. The receipt number for AMC is [protected]. I had placed a service request for some problem in my acquaguard almost 7 days back on Oct 24th, 2008. I have also been requesting everyday on telephone by calling up their service centre on 011-[protected]/8 requesting them to send a service engineer to my residence. However, every day the standard reply from the service centre is that They would send an engineer today but that day has not come for 7 days.

I would now be complaining to my RWA (Resident Welfare Association) and they would ensure that no Eureka Forbes stall / sales rep is allowed to enter my apartment society.

Overall it has been a very bad experience and for the past seven days, we have been purchasing filtered water for Rs 200/- per day. Would Eureka Forbes pay any heed to this ?

It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault but due to lack of knowledge of these engineer my product is malfunctioning.
Every time whenever service engineer he detach some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still not working properly and I am afraid that if I will call service engineer again I am sure my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.

Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India