Eureka Forbes’s earns a 2.0-star rating from 173 reviews, showing that the majority of customers are somewhat dissatisfied with water purifiers and vacuum cleaners.
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Service Complaints
I have given the complain for service on date 08/08/2009, vide req no.[protected] but till date my problem has been not solved, meanwhile i have calledup more than 50 tumes-Praveen Jain
The complaint has been investigated and resolved to the customer’s satisfaction.
complaint is not being attended properly & promptly
My aquaguard was not working as indication light was freequently shifting from green to red.Because of it I was not able to draw puriffied water.I made a complaint with Great Care Services at Phone [protected] on 25.09.09.No complaint no. was communicated by them. The Engineer visited on 26.09.09.He cleaned the filter & the inside electronic card.The water did not come through instrument. I again made the complaint on 26.09.09.The Engineer visited & card is not working.He was not having spare card. He told he will replace on 28.09.09.As I am not having drinking water I am purchachasing it from the market.I am having annual mainenance contract reciept no. [protected] dated 16.07.09 & this contact is renewed for the last about 10 years.Kindly look into as Iam still not having puriffied water for drinking.
-D.K.Chaturvedi
18/13, Ist floor,
Shakti Nagar
Delhi-110007
Phone 011 [protected]
Mob. [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
EXCESS CHARGING
I HAVE PROCURED A ' FORBES AQUASURE STORAGE WATER PURIFIER ', ON 11-12-2007. THE FILTER STOPPED FUNCTIONING WITHIN TWO MONTHS. THOUGH THERE IS 12 MONTHS WARRANTY, NO ONE CARED TO COME, IN SPITE OF REPEATED REQUESTS, FROM THE SUPPLIER, M/s AURA BUSINESS SYSTEMS, COIMBATORE.
INCIDENTALLY, WHEN THE COMPANY WHERE I WORK WANTED TO GO IN FOR ' R O ' FILTERS IN LARGE NOS, I CAUTIONED MY COMPANY ABOUT THE POOR AFTER SALE OF M/s EUREKA FORBES.
AT THIS STAGE, THE TERRIORY HEAD OF M/s EUREKA FORBES (CORPORATE CARE DIVISION ), BEING ANXIOUS, IN NOT TO LOOSE A HUGE BUSINESS DEAL, ARRANGED FOR REPLACING THE FILTERS AT A COST OF Rs. 500/-, ON 25/09/2009 !
NOW, THE SERVICE REP., WHO BROUGHT THE FILTER, REFUSED GIVE ANY BILL, NOR HE IS ABLE TO SAY, WHY HE IS CHARGING Rs.500/-, WHEN THE PRICE ON THE FILTER IS WRTTEN AS MRP - Rs.399/-. WHY SHOULD SUCH AN ESTEEMED ORGANISATION, COME TO SO LOW LEVEL ? COULD ANYBODY DO SOME THING ABOUT IT ?
The complaint has been investigated and resolved to the customer’s satisfaction.
HELLO SIR I AM JAGDISH LAXMAN BHANDARKAR AT.POST.ANSING TQ.& DIST.WASHIM MOBILE NO IS [protected]
MY FILTER IS PROBLLEM MY FILTER AQUA SURE ELEGANT
ME FILTER PURCHASES FROM DATE 19/04/2009 DEALER NAME IS RATHI AGENCIES WASHIM
MY FILTER PROBLLEM IS WATER PROBLLEM
SO PLUSE SERVIES SIR
THANKU
duplicate parts provide us
Sir/Madam,
i m pritpal singh from jalandhar.last year i, ve bought a water filter system from eurka forbes company by door seller MR.AMAN SHARMA.he tols me that we provide 2 free service in a year and change the candle(water filter unit'part) both time free. sir/madam on behalf of good faith i purchase 2 water filter from MR.AMAN SHARMA.he give me just only 2 candle on the time of purchase and told that other 2 candle i'll provide oyu after some days because its not available in our companys store now.on 1st service the serviceman come for service and told us that these candles are not original.when i call to MR.AMAN SHARMA he says that dont worry i'll deliver it tommarow to you.after many calls he says to me that now i m not working in eureka so i cant deliver the original parts to you.after that i visit the haed office of EUREKA FORBS JALANDHAR BRANCH and meet with MR RAMAN SHARMA who was manager of JALANDHAR BRANCH at that time.after many comminucation i also chaet with me and not sove my problem.
so plaese justify my acuuse and change the parts of water filter product.
Thankyou,
pritpal singh
514 GTB NAGAR,
JALANDHAR CITY.
E:MAIL...[protected]@YAHOO.COM
The complaint has been investigated and resolved to the customer’s satisfaction.
Non functioning
I have a water purifier(MODEL no: A G Classic ) of Eureka Forbes. It has stopped functioning since last week of August, 2009. After repeated complain the service technician did arraive and found out that the circuit board was not functioning. He took the board
with him and promised that it would be replaced within a couple of days. It has already past 10 days now, but still the appliance is
not functioning. the standard reply from the service center is that the board shall be replaced today. I sincerely hope necessary action shall be taken be-fitting your reputation. PRADIP RAY, G/35 Sector 2, Rourkela: 769006, Orissa.
Authorised Service Centre: C/630, Koel Nagar(1stfloor), Rourkela, Orissa.
Customer Code: 104
The complaint has been investigated and resolved to the customer’s satisfaction.
FAKE PROMISE
RECENTLY WE CHANGED THE FILTER CANDLES OF OUR ONE YEAR OLD AQUA-NF [protected]@rs3650, AS PER THE ADVICE OF THE SERVICE ENGINEER .SOON AFTER, THE AQUA NF TOTAL IS NOT PURIFYING THE WATER AS PER THE STATED PROMISE BY THE COMPANY.IN SPITE OF OUR SEVERAL COMPLAINT THE SERVICE BRANCH OF SAHARANPUR, UTTAR PRADESH, NEVER GAVE AN EAR TO IT.WE HAVE ALREADY PAID FOR THE 2ND YEAR SERVICING-ONCE IN 3 MONTH, NEITHER THIS PEOPLE ARE RESPONDING NOR THE HEAD OF THIS BRANCH HAS TAKEN ANY APPROPRIATE STEP.RATHER THIS PEOPLE ARE USING SLANG WORD &ARE THREATENING FOR BAD CONSIQUENCES IF WE DONT
STOP COMPLAINING.THEY ARE JUST GUNDAS&UNCIVILIZED CO.
The complaint has been investigated and resolved to the customer’s satisfaction.
Repeated request for AMC proposal.
We have been repeatedly requesting to send AMC quotation/rate for the water purifier to continue the AMC which expired on 29.06.09.It was a 2(two)years AMC.Your authorised franchise(code 2107)every time telling us while on enquiry that we will be getting it today.But the "today"is yet to come.All our communications were on telephone([protected]). Our last AMC receipt no.is AG 96B [protected].
You are requested to take up the matter with your proper authority so that our grivence can be heard and the reputation of the company like Eureka Forbes does not tarnish by these short of service shortcommings from your service providers. Urgent solution from the company side is solicited.
Thanking you.
For Kiron Transport Co.Pvt.Ltd.,
A.T.Road, Garpandu, Adabari,
Guwahati -781014
Contact No. [protected].
Local authorised representative not coming to install
I purchased Aqua Guard of M/sEureka Forbes in 2005. I have shifted my residence and called local authorised service centre on [protected] (in Tuticorin, India) to install it. Instead the rep. comes with a new set to sell. I told him that I don't want a new unit but to fit the existing one. He said that it is chargeable at Rs. 250. I said fine but it is nearly 1 month but nobody has come to install it. I feel that your reps. are more interested in selling new pieces than serrvicing existing ones. I have had similar experience with your company's vacuum cleaner. If you want to to contact me please call me at [protected] (Vasu V)
Hoping that the unit will be fitted.
BRGDS
Vasu
The complaint has been investigated and resolved to the customer’s satisfaction.
Hopeless customer service
My Aqua Guard - Water purifier - GOLD NOVA is not working since 2 weeks, i have registered a complaint against this, and till this no action. Hopeless customer service i have ever seen. I have been using Bislari water since two weeks. their people are not well trained, and not even well educated. I was about a buy a Philips and based on the voice on Customer service, i have choosen Eureka Forbes, thats my bluder. I never go for any Eureka Forbes product in my life. They say one part is not availble in India. If it is so, why they should market, they should have enough spares to give customer support. One simple answer is no spares available. Pathatic condition. I recommend, not to buy Eureka Forbes products.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have registered a complaint against my nova warer purifier on 31.8.2010 with customer care centre comp. no.740. Again on phone no. [protected] and [protected] on 15.9.2010. No action so far. In between, i made several phone calls. no use. How negligent the company is. What is wrong with the Co. when will they rectify the error and make my water purifier functional. Should I go the Customer Grievances Redressal Forum.
M.L.Dhar
[protected]
new delhi
Big mistake
I was shopping for a vacuum cleaner and was offered a demo of Eureka Forbes - their latest vacuum cleaner. I accepted it, and it was a big mistake.
After the demonstration was over, the sales people started talking us into buying the product. They said they came with an unopened new item, and since the box was opened and the vacuum cleaner used we are obligated to buy it.
We asked them to leave our house with the vacuum cleaner. One of the sales guys finally agreed to pick the item the next day motivating it that they can't take the vacuum cleaner today. We agreed.
No one came the next day and the day after. When we contacted them, they again told us that we need to pay for it. We then contacted their manager who also said that the item was opened and we need to buy it. We are being ripped off by these people, and I hope someone will stop them soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
service issues
I had registered a complaint on my Euro clean XL vaccum cleaner(Complaint # [protected]) on 13th of April 2009. since then nothing has happend.
1) Everytime I call up the helpline they would say "I am sorry sir, but I shall ensure that it shall be done before this evening and nothing happens
2) And also, there is no escalation process in place. There is no supervisor whith whom I can speak to.
3) The helpline call handlers are not even aware of customer grievances.
4) Instead of getting call from service center I get a call for Demo for their sales people for the product exchange.
I recomend people to go for good brands like Samsung or panasonic which has a strong service backbone, I feel its a waste running behind these Moreons.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Ms. Manisha--
If your water purifier is within warranty and/or you have entered in to an annual maintenance contract then IMMEDIATELY approach the Consumer Forum in your area. Please keep all the papers in tact. Consumer forum is a Government Body with semi judicial powers. The phone calls will not be accepted in the court as an evidence. Send a Regd. Ack. Due letter. Eureka Forbes will totally ignore your letters or phone calls till warranty or contract period is over.
After this ignoring they are legally free to evade any action. The Consumer Forum will impose penalty on Eureka Forbes for cheating and deficiency of service. Eureka Forbes will engage lawyers and do maximum to evade. The Consumer Forum has powers to issue arrest warrants if penalty is not paid. Please claim full refund of costs of machine, the amount paid for annual maint. contract, damages to your health and family’s health, 18% interest especially if you have senior citizens in you household, also please claim 18% interest on the total claim amount.
i AGREE THAT EUREKA fORBES IS A LOUSY cOMPANY WHEN IT COMES TO SERVICE. i AHVE PAID AN ANNUAL MAINTAINENCE AMOUNT OF RS 900(RECEIPT nO [protected]) FOR 4 SERVICES AND TIOLL DATE THE COMPANY HAS NOT GIVEN EVEN ONE SERVICE. fOR THE LAST TWO DAYS I HAVE BEEN CALLING THE GIVEN NUMBERS AND HAVE SO FAR BEEN ASKED TO CALL ANOTHER NUMBER IN GOREGAON AND THEN IN ANDHERI. MOREOVER I CHECKED THEIR SITE TO SEND A COMPLAINT BUT THERE IS NO SUCH PROVISION FOR COMPLAINTS, ONLY MORE SCHEMES TO DUPE FURTHUR INNOCENT CUSTOMERS. I HAVE CALLED AT LEAST TEN TIMES IN THE LAST TWO DAYS BUT NO ONE HAS BOTHERED TO ATTEND TO MY COMPLAINT.
MANISHA M
Money scam
I had purchased a Eureka Forbes Acqua Flow Designa water purifier and took an AMC for Rs 2550/- starting from 11th Nov 2007 to 10th Nov 2010. The receipt number for AMC is [protected]. I had placed a service request for some problem in my acquaguard almost 7 days back on Oct 24th, 2008. I have also been requesting everyday on telephone by calling up their service centre on 011-[protected]/8 requesting them to send a service engineer to my residence. However, every day the standard reply from the service centre is that They would send an engineer today but that day has not come for 7 days.
I would now be complaining to my RWA (Resident Welfare Association) and they would ensure that no Eureka Forbes stall / sales rep is allowed to enter my apartment society.
Overall it has been a very bad experience and for the past seven days, we have been purchasing filtered water for Rs 200/- per day. Would Eureka Forbes pay any heed to this ?
The complaint has been investigated and resolved to the customer’s satisfaction.
Breach of Trust and Violation of Business Ethics
I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware of unscrupulous dealings by people who would destroy a
business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.
SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html
Warranty is a RIP-OFF
I purchased a $200 vaccuum, once it stopped working I tried to get it fixed or replaced. The warranty company (WCPS of Florida, Inc.) said they would not fix it but replace it. Of course they (without our agreement or consent) have chosen to replaced it with a much cheaper vaccuum. I have been fighting for well over a month to get my vaccuum fixed or at...
Read full review of Eureka Forbespoor quality product & poor service
It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault but due to lack of knowledge of these engineer my product is malfunctioning.
Every time whenever service engineer he detach some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still not working properly and I am afraid that if I will call service engineer again I am sure my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.
Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India
I have bought Aqua sure Springfresh RO from Home town Noida in dec 2008 in rs. 12900.
I think Its water pump quality is low. So during use It gives alot of noice.
Its water level sensor or auto on/off system is also faulty. They are claiming that they have a water saving mechanism. But I don't they have so because after every 30 mins or whenever not required(water tank full ) my RO turns on and reamins on for 5 mins and alot of water, electricity goes waste..
At the time of purchase When I was comparing it with other leading RO Kent home town guy claimed that both they 6 stage water purification. and are same . after Some time I realise that It is missing UV protections system That is also important, wicth is available in KENt at 13500. Now I felt cheated.
It requires maintainancce after every 15 days because charcol precipitates in its water storage tank after some time. oops I wonder about its water purity.
Service centers are inefficient and have untrained employees. I bought it with 4 free services. But most of times Its service center number always remains busy or no response (B/w 9am to 5pm).
Non receipt of bill & warranty card
We have purchased video phone.After receipt of payment no bill was given nor any warranty card and annual maintenance service contract given by m/s eurekabes forbes ltd, varanasi u.p. INDIA. We had been reminding since last 45 days approx without any result. Please help us. The name of the person who sold this item on behalf of the company is mr. J.P. Pandey.
Dear Customer,
We have not heard from you for a while now. Please do let us know if we can be of any assistance.
Regards,
Eureka Forbes Team
Dear Customer,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Don't Ever buy Eureka Forbes Units thru sales person
Eureka Forbes India
Bangalore
I have committed to take Vaccum cleanre from this brand and at the time of selling, Sales person (Balu) promised me to give two gift vouchers along with the product as it is special offer deemed and he forced me to give my credit card details for this purchase thogh i was not willing to do so but with conditions "post dated" given and signed over the payment form ..But they used it on immediate day without considering the payment date mnetioned on the form and 11K got deducted from my card account which madd me fusing and loose my tolerance ...Finally the product got delivered but no Bill/warrenty card/gift vouchers as promised by sales person ..i raised a complaint to cvustomer care regarding the same ..it has been going on for almost 60 days .The Manger/Lead/sales person are not lifting my phone for take this product back and process refund..nobody is turned up to solve my problem ...
Non issue of invoice, product received before 3 months
I have purchased one aquaguard water purifier booster in the month of May, 2008. So far I have not received any invoice/bill and warranty card. I inquired in the eureka forbes office at Visakhapatnam. But they told the invoice/bill sent by post. I am asking them to collect invoice personally. But they are supposed to tell the invoice should be sent by post. So far I have not any thing from this. How much time are they taking for this process. I have paid the payment through credit card. what is this to take the process for your company. This is not good for process the invoice preparation. If any one can paid installments, they above process is correct. But where there is single payment, You must supposed to send/give the invoice immediately.
Pathetic customer service
I had registered a complaint for non-functioning of my Aquaguard Nuvo (Complaint # [protected]) on 8th of August. But since then nothing has happend. But the following has happened:
1) Everytime I call up the helpline they would say "I am sorry sir, but I shall ensure that it shall be done in the next 24hrs" and I guess there 24 hrs are not over yet.
2) And also, there is no escalation process in place. There is no supervisor I can speak to.
3) One says he does not know who his manager is and the other says he has 2-3 managers. Making me wonder if there is any accountability
4) The helpline call handlers are not equipped with the basic information as to what is the email id or contact person for customer grievances.
Is there anyone in Eureka Forbes who is ready to listen to me?
I agree with the complaints - from the time Eureka Forbes have outsourced the maintenance of their appliances to the small agencies to handle the customer complaints the services have been pathetic. We had in 2007 renewed the AMC contract for 2 yrs for the Nova Aquaguard Water Filter & really regret it. At the end of 1st year of AMC nobody came to replace the candle/carbon block (it has not been done till date even after various telephonic reminders & now the 2nd yr of AMC will also be ending shortly). In fact last year on one of our service request call the technician who came did not even know how to open the filter - he did something & broke one of our expensive taps leading to the flow of water, after repeated calls the filter was serviced and the tap was replaced (that also at our cost) that also it was very shabbily done. Also, the technicians always come for servicing in at odd hours especially in the late afternoon disturbing the sleep of senior citizen in the house even though they have been asked to come by 2:00 pm. Moreover, they do not even bring the service card saying that it was our call & not their regular service call (but till today they have never come for servicing of the machine as per the AMC entered they come only on calls) . Earlier only 1 technician would come to service the machine whenever called. Nowadays different people come & sometimes you really get worried from the security point of view for the family members who are at the residence.
We wish that the Company properly scrutinies the credential of all its franchisee members before enrolling them.
Eureka Forbes sucks
Very bad service.
I am making requests for last one month and they use to give assurance that the technician will come next day to resolve the problem.
nobody came yet. Each time a new caller executive and i have to describe the problem from the beginning.
Nobody is there to take the responsibility. Very irresponsible customer service team.
Also, they have dirty data. I logged my request on my name but they have there own version. I don't know, who the hell that person is. But they use to take only that name for my request.I have to invest some more time every time I call to let them explain who I am. :(
A company with good product and worst staff.
We are using Eureka Forbes water filter. Its output flow was very low. We raised a complaint to Eureka Forbes. The service person came and said it requires some carbon replacement. Even though the water filter is under AMC, he refused to change it saying that he will do it only if I renew the AMC. In spite of my repeated complaints there is no action.
Dear Sir, I have bought aquaguard water purifier during the year 2004 and since then im taking the two year service card by paying the required amount, but every time they are not followig the procedure what they have claimed to do. Its unfortunate that a reputed company like yours is being represented by a very negligent and careless service people and is certaily undermining your status. The service people have to replace the filter every 6 months as per the service agreement but even after the expiry of the above said period and our several reminders they are unperterbed and still not responding. So I was left with no option other than to m0ve the consumer court for my redressal. This is for your perusal.
Thanking You,
My address: G.V.K.VARMA
Door No. 70/14/14/1
Siddarthanagar,
Kakinada, E.G.Dt., A.P.
533003
Phone: [protected], Mobile: [protected]
email: ideal.varma@gmail.com
Eureka Forbs is having ridicucous services and let me tell you that product is not worth buying. Pl never buy any Eureka Forbs product in life specially Acquaguard or RO. I have been using this product since 2006 but everyday there is some or the other issues in the product. You keep calling people who are the outsourced agency they will be least bother on the compliant. As the fact is water is a life for everybody and we can't compromise on the same.
My sincere request to all of you to not to buy RO a product of Acquagaurd.
Inspite of repeated reminders they have not shown any interest to change the filter.
We have purchased eureka forbes "Aqua Guard RO Total" for my house utility purpose in jan'08. They are supposed to do 4 services in the warranty period but they have done only two services so far. We voluntarily called the service people thru phone No.044 [protected].on 6.08.08. Inspite of several remainders they have not responded to clear the defect. I regret very much for the lethargic attitude staff / executives to cater the needs of the customer. If they don't respond within 24 Hours matter will be taken to consumer court.
Dear sir
We purchsed Aqua Guard RO for my house utility purpose in Nov 07. The system is not working since the past 15 days. WE HAVE MADE UNLIMITED CALLS BUT TO NO USE.
Partcularly I have given a complaint at chennai Pallavaram Branch. These people are Extreml pathetic, They are asking Rs.4500 for AMC to attend the service with in warranty period.
I am requesting to Eureka Forbes to take this complaint very seriously otherwise I WISH TO GO TO THE MEDIA OR CONSUMER COURT.
With regards
G.Venkataramani
G.Venkataramani
We purchsed Aqua Guard RO for my house utility purpose in oct 07. The system is not working since the past 15 days. WE HAVE MADE UNLIMITED CALLS BUT TO NO USE. MYSELF INTO THE PRESS LINE NOW I WISH TO GO TO THE MEDIA OR CONSUMER COURT.
THANKS
DEEPAK DHAWAN
[protected]
Aquaguard booster model not working
I have purchased Aquaguard Booster model in the month of Jan 2008. I am facing problem with this system for about 5 to 6 times in a span of 6 months. I am unable to get the water purified, because instrument gets hanged every time. On saturday again it is not working and I have lodged complaint with customer care, till date service person is not yet come. I am fed up with this instrument and I want Aquaguard to replace this faulty instrument with new one. I have paid Rs. 8000/- for this. I am not at all happy with this instrument. I have lost confidence with Aquaguard and I am not going to recommend anybody to go for Aquaguard Booster model in future.
My address is
S.Murali
No. 115, SOUDHAMINI,
MEI Layout, 4th Cross, 3rd Main,
Bagalakunte,
Bangalore 560 073
Ph. : 080 [protected]
Mob : [protected] / [protected]
Thanks,
S.Murali.
attend the fault immediately
Problem is the aquaguard water purifier is not working properly. Water is not flowing continuously. We took enough pain to contact through customer service number, yet there is no response for the past one week (amc paid upto 20.6.2010). contact no.[protected].
I had installed a water purifier system of AQUA GUARD RO and last night it just fell off and the body of the system broke. We had called the aquaguard aftersalesservice and someone from your Chandigarh office came and attended but we were told to pay Rs.2800 for the body plus labour despite the fact that the installation was done by your personnel and also our system was under maintenance contract till the end of this year. I have just packed this system in a box and have got KENT top of the line Water Purifier installed today itself. This speaks very badly of your branch manager Mr. Aman Anand who sits in your Chandigarh office because he and the technician were impolite and were hell bent on proving their point. Good Bye Aqua Guard... You guys are bad in admitting your own faults...Mahajans, House No. 138 Sector 6, Panchkula.
I had purchased aquaguard RO ENHANCE and had also signed an AMC with the company for three years. Two weeks back on 20 Oct 14 the tap was broken and i had lodged the complaint but no action has been taken till now. When contacted the agency to whom the work has been outsourced said that taps are not available and will take another week. Why the AMC charges when it is going to take nearly one month for the repairs. Will some one in the company take action or do we need to go to consumer forum for our redressal and claim damages. My address is Brig APS Gujral, Flat no 505, Abhas society, plot no 16 sector 56 gurgaon and the agency name is AQUA FORCE SALE AND SERVICES HO 337 A Sant Nagar east of Kailash New Delhi 48 and tele no [protected].
My aqua guard was serviced a month ago. After service, ie. change of carbon & filter, air bubbles come while drawing water. I have complaint to the local service center in Vikaspuri, New Delhi no. of times. No action has been taken . I have two years maintenance contract.. PLEASE HELP. mY MOBILE NO . IS [protected] & ADDRESS gh- 13 / 723 paschim vihar, New Delhi--110087.
Dear Mr Anand,
We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.
Please feel free to write in for any assistance required at customercare@eurekaforbes.com
Regards,
Eureka Forbes team
Dear Mr. Anand
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your address and contact details so that we can look into the matter quickly.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Hello
I ordered booster type Water Purifier(15.08.2012), they agreed and but next day they brought classic type Water Purifier with additional motor. for installation of product no one came yet, every day i was call to your company people, after sales no one is responding properly. even they are not picking up my call.i call to the branch manager, it is also no use. i was frustrated with your company people. i made a customer complaint but no use. please do the needful.
customer complaint no:[protected]
product i brought from: Poonamallee, chennai.
Employee i contacted:Saravanen .D
Thanks and regard
Anand
Dear Mr. Praveen,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
experienced problem at very 1st day itself...6days, more than 10 phone calls to the management...not yet recovered...each one is saying one one reasons for every phone call i made...is this the way to handle a customer?not satisfied with ur service :( :(...
13., 000 lose for us ...this is not fair ...i need a soon solution for this...
Dear Customers,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
Dear Sweta,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
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- Summarize the main issue with Eureka Forbes in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Eureka Forbes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Remember to attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against Eureka Forbes on ComplaintsBoard.com.
Overview of Eureka Forbes complaint handling
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Eureka Forbes Contacts
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Eureka Forbes phone numbers+1 (860) 266-1177+1 (860) 266-1177Click up if you have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +1 (860) 266-1177 phone numberCustomer Service+91 703 988 3333+91 703 988 3333Click up if you have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 703 988 3333 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 703 988 3333 phone numberCustomer Service+91 804 663 6363+91 804 663 6363Click up if you have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number 2 2 users reported that they have successfully reached Eureka Forbes by calling +91 804 663 6363 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 804 663 6363 phone number100%Confidence scoreOnline Sales+91 224 882 1700+91 224 882 1700Click up if you have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 224 882 1700 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 224 882 1700 phone numberHead Office+91 1860 266 1177+91 1860 266 1177Click up if you have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have successfully reached Eureka Forbes by calling +91 1860 266 1177 phone number Click down if you have unsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number 0 0 users reported that they have UNsuccessfully reached Eureka Forbes by calling +91 1860 266 1177 phone number
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Eureka Forbes emailsonlineshopping@eurekaforbes.com100%Confidence score: 100%Supportcustomercare@eurekaforbes.com93%Confidence score: 93%supportdeepa.customercare@eurekaforbes.com92%Confidence score: 92%supportinfo@eurekaforbes.com90%Confidence score: 90%support
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Eureka Forbes addressB1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai, 500028, India
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Eureka Forbes social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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