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I bought a Eureka Forbes water Purifier nearly 7 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem.
Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after nearly 20 days one guy came who did not even know to open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.
If your machine fails they will not turn up. Those who came gave some vague answers and nothing got right. In between I contacted the people who sold the machine to us. They told service is not their division. For the past 2 months We are not able to get filtered water. My friends are telling me that I have done a mistake by selecting this brand.
Will Eureka Forbes be responsible for any health issues arising from this. If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands. If they are not able to repair the machine (booster model) they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
A sound came from the inside of the machine and since then its not working at all. Its a very new product. We bought it just about a month and a half ago from one of your dealers in New Delhi. Stay away from Eureka Forbes!
I moved to Bangalore 2 months back and is treated with dirty, salty water running down my Aquaguard. I had already serviced it from my previous home and called EUREKA FORBES immediately to replace the candle or whatever it takes. They send a guy after ONE MONTH, to check on the complaint. He checked on the yellow colored water and said THIS IS FINE . We were shocked to his comment and told that we need this to be repaired immediately. He was more concerned in promoting the other products that they have.
Finally he said he will send a man on that DAY and its been another MONTH now. We could've called to inquire again but how many times should a customer do it. This attitude is bringing down the goodwill of the company called EUREKA FORBES!
I bought one INOVA water purifier on 08/07/2006 having Unit No: 2030137, Order No:024909 and the concern sales person name is Mr. Ramegowda.P.N having mobile no: [protected].
Since the day of purchase of the product no one has visited to my house for the Free Routine Check-ups as I am having one year warranty period. I have also called two times to the above sales person and the reply is that “Managers are not responsible for the routine check-up and call to customer care having no 080-[protected]”. Then I called to the above number on Dt.28-03-2007 at 2:00 PM having complain ID A2677 but did not get any response till 48 Hours and then again I called to the same number and register one more complain having complain ID A3085 Dt.30-03-3007 at 12:00 PM. But till now no one has responded to my complain.
During the time of my Purchase the above said sales person promised me that he will give the one year free warranty and routine check-ups. I want to know whether this is a part of your marketing policy or this is the way to make the customer fool. I had a great faith on the Eureka Forbes and the product but the way you people are responding is really ridiculous.
Definitely these live a bad impression to me and I have already taken steps to prevent my friends and my group people to avoid this kind of commitment and move to some other company.
Sub: Poor service
I bought a Eureka Forbes (Revivi RO)water Purifier nearly 9 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. I made a complaint to the them and they gave me a code number. They told the same day a person would visit me and solve the problem.
Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after 8 months one guy came who did not even open the machine. He told he would come the very next day and we kept waiting days and weeks. After inquiring with others I came to know that most of the people in our are are getting the same kind of experience and they seldom do the service properly.
I contacted the people who sold the machine to us. They told service is not their division. I think i I have made a mistake by selecting this brand.
Will Eureka Forbes be responsible for any health issues arising from this . If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands. If they are not able to service machine they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
I bought A Eureka Forbes water purifier. Please do not buy this product as they do not have the policy of servicing, keeping up their commitments. The call center they have is fancy.
I have bought a new house in Goregaon (India) and wanted a engineer / a technician to come to my place and reinstall my aqua guard. My first call to their help line ([protected]) was made on Apr 17 '07 and since then I am calling this number each day. I do not understand why it should take this long for them to attend to my call. I really regret buying a aqua guard from Eureka Forbes and I strongly recommend everybody not to but one. Horrible service.
Service Center address required. (Dt. Hooghly, West Bengal, India). Lifetime free service assured.
I bought a Eureka Forbes water Purifier nearly 8 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem. Nobody turned up. MY COMPLAINT NO. IS M22345,DTD.08/06/07, 15/06/07/ 23/07/07.
If nobody come within a week then I will go the consumer cell.
I purchased Eureka Forbes "water purifier" on 4th Aug 2007. After 7 days my installation is not complete and I am not able to use the newly purchased device.
Yesterday only company engineer promised me that he will be completing the remaining work by the next day. But instead he reported the installation to be complete against my name.
This is very bad experience I faced. I cannot express the headache and mental agony I felt. I have to bear with this kind of service as the support office is also not taking it to be serious issue.
I am residing at Faizpur. Taluka: Yawal, District: Jalgoan. I bought the Eureka Forbes vacuum cleaner approximately 2-3 years back from Jalgoan (Maharashtra) on the guarantee on service they offer.
But from the time of purchasement, the dealer nor his serviceman has come. Now, as I have problem for vacuum cleaner when contacted them I am getting ridiculous answers from them that the town his far from the city. Therefore, I will have to personally go to their office for the problem.
Now, my question is, if that was the case why did they come to my home to sell the product? If they cannot provide me service, then I want the full payment I paid them back or after a week I will go to the public forum.
We ordered and paid for a Classic Aqua Guard filter from Mr Ravi Sahane on the 19th July 2007- I was supplied a lower cost model by him 4-5 days after the cheque was given to him. I filed a complaint with the company by email as there wa no response from the Customer Care no supplied by the company. I was assured by Miss Suprya who infd she looks after the Customer Care dept (on the 16th Aug07) that she is looking into the complaint and will resolve the issue by installing the ordered filter in one day. Mr Sahane then called me on the 20th Aug07 and infd me that he would install the machine before 11am on 21st Aug07, (He did not answer my calls and when I called from a STD booth he infd that the issue will be resolved immediately) I have gone late to office, my wife skipped her tuitions so that the filter may be installed.
Mr Sahane came this morning (21Aug07) and said that he will install by 4pm- my wife skipped the tuitions today and waited for him till 5:15pm but he did not turn up nor did he call with any information - This is harassment to me and my wife- I have decided to file a complaint against him and the company- Any advice on this will be highly appreciated as we have lost faith on Eureka Forbes and their employees.
I have a problem with the FORBES AQUASURE Storage Water Purifier.
The product looks different from the picture on the carton.
I do not know how to clean the filter etc etc as the disassembly procedure is not clear.
There is no email ID to send querries seeking clarifications.
No mention of a toll free line
I had the same problem, and worse. Fully agree with the complainant.
Its same... all about...
Never never never buy Eureka Forbs R.O system.
There is no support from service tem,Even they don't know how to see small issue.
And there customer care is no use.
Please don't go for this brand.
Euroka forbes, they will fall in your feet to sell. I am using the INOVA water purifier for quite some time. My product is under AMC. But inspite of calling them, leaving message, they never come for servicing... I have begged them, shouted at them, threatened to go to Consumer court but they always don't care...
Now i am clueless on what to do? Plz advise smb!
Raj.
We have contacted the call center 5 times, and requested for servicing of our aquaguard. But there has been no response and no body comes for servicing. This is sheer negligence on the part of Eureka Forbes, and i will make it a point not to recommend buying of aquaguard from Eureka Forbes for its POOR AFTER SALES SERVICE!
After having lodged a request to eureka forbes, for the last8 days no one has turned up... none of the customer service execs are ready to take responsibility & just keep making fake promises. Though the product charges a premium when it comes to the servicing they just don't seem to be bothered about the customers.
The customer service execs don't even have the capability to escalate matters internally & ensure that the customer is able to talk to a senior person. Just because we have given a premium for the product, we continuing it else such a product should be just thrown out!
I fully agree that after sales service is extremely poor. They do not have trained personnel if at all they have sufficient staff.
The machine is very bad and within 4 months went out of order.
No response from their cochin office or their corporate office.
This is typical Indian mentality and our country cannot equal with other countries whatever the Government may say.
I purchased a water purifier - Aqua Guard from M/s Eureka Forbes through their sales agent at Dr.A.S.Rao Nagar, Hyderabad outlet (Phone no. 040-[protected]) during the 1st week of June 2007.
Since 30/09/2007, the system is not functioning in order and there water outlet has to be adjusted for proper outflow of water. When contacted the sales agent Mr.Gangadhar (mobile no. [protected]), he promised to send a person by evening or latest by 1/10/2007. Meanwhile, he also suggested me to log a complaint at their office who will forward the same to their Secunderabad office. My Complaint no. booked at Dr.A.S.Rao Nagar outlet is 2038 and the complaint no. at the Secunderabad office is 41348.
It is said that a service person will attend to the complaint with 48 hours. Today is the 6th day. It is very sad that even after repeated reminders, there is nobody to attend to my problem.
Very poor service!
Thanking you.
The water is not coming out of the Unit. I made the complaint to your local call center on 02-10-2007 at 10.27 AM with complaint No. K429. That complaint has been forwarded to M/S Samaritan Services on the same day at 07.30 PM Till date, the Service Engineer not visited our premises to repair the Instrument. Every Time, if I am having the complaint, the repair gets completed after 4 or 5 days, but in worst case, the time taken I one week also. On 1st of October only, the Service Engineer visited our residence and serviced the Instrument and got extended my Service Contract for 2 years. For this complaint, I have contacted your local call office in Chennai on today [protected]) at about 01.30 PM, One of your call center Executive, Mr Jai attended the call and assured me that the Service Engineer will attend your repair to-day itself. But Nobody turned up even after 06.00 PM, I have contacted again. Mr. Jai attended the call but answered very lethargically that what can I do for the Service Engineer has not attend your repair. I asked him to provide me the phone number of M/s Samaritan Services, he gave me the wrong number [protected] which is not in existence. Again I have contacted the Call Center, One Mr.Naresh attended me gave the correct No. [protected]. I have contacted this number, but the attended person is told me that she is House wife and nothing do with my complaint. In this circumstance, I have suffered with mental agony and I am in doubt that when my instrument get repaired. What is the use in putting the service Contract for not doing the service in right time. Is this a way towards consumer. Therefore, I have no other go except to approach the Consumer Court.
once upon a time eureka forbes was giving me good service . but it has gone tfrom good o bad to worse and now worst. In the last 2 years, i have never had my service in one phone call. it ranges from 8-10 calls for every service i had. Even more worst is the personnel at the call taking centre; they are the most discourteous. what is eureka fprbes management doing? i would like to know. if you want to know more from me please call me at [protected]
I completely agree. I just suffered even worse. Their helpline people are like a bunch of automated voice message systems who will keep making the same false assurances every time I call. That is, a technician will come to serve by the end of the day without fail. But no one ever turned up or even called back. They registered my complaint a week back and provided me a complaint id. I kept calling their so called help line and their customer care folks kept repeating the same lies. Today I was really surprised when they told me that the complaint id they provided me doesn't even exist and they have no record of it! I was made to register a new complaint and harassed in the same fashion the whole day today. I'm disgusted and shocked with this kind of response from their service folks. May be I will simply throw their product in the garbage and get a different one now.
The sales person promised to give a eurekaforbes bag while saling the product. We paid the whole amount and that day he told the bags are not in stock we will give you in the coming week.
Its almost 3 months over but nobody has given us the bag. When we call them they do not speak properly and show DADAGIRI, and they tell do whatever you want I am not going to give you the bag.
I tried calling the Sahakar Nagar office also but of no use. I want to report this issue to higher officials because this effects the company reputation in the market.
I fully agree that after sales service is extremely poor from chennai center - Mr.Srinivasn -[protected].
There was a fair going on at big bazaar, Highland park, Kolkata on 22.12.07. There we were offered a free trial of 15 days for Aquagaurd Total RO system. On 23rd of December your salesman Mr. Dibakar Chakroborty Code 9001911 (Mobile no: [protected]) came and took an advance cheque of Rs 12500 & Rs 2000 in cash for the same vide receipt no: 027073 dated 23/12/2008. We were told that the machine would be fixed in an hour but the set was found defective after installation. Earlier we had Aquagaurd Nova. The machine was not fixed for a day & we had to Purchase mineral water to drink. The salesman told us that the next day he would replace it. But till today he has not replaced it and is telling that there is no stock. The next day he fixed back the old machine on 24.12.07. Since he could not supply the machine. We do not understand, that if there was no stock, why do you hurry to take the cheques and fail to deliver your product in time. Due to delay we are no longer interested in your product.. On 3.1.08, Mr. Dibakar Chakroborty assured the machine will be definitely be installed on 6.1.08. But he failed. We have been telling the salesman to return our advance & cheque, but he is not returning it. It is just wasting our time and money on phone calls.
once upon a time eureka forbes was giving me good service . but it has gone tfrom good o bad to worse and now worst. In the last 2 years, i have never had my service in one phone call. it ranges from 8-10 calls for every service i had. Moreover service quality is too poor. if you want to know more from me please call me at [protected]
I entered into an AMC for my water purifier i-nova on specific understanding with the terms clearly mentioned on the contract. Subsequently the local office refused to accept the terms and condition as specified in black and white. A complaint was lodged with your Bangalore Office on 14.12.2008. A few days later the incharge of the local service centre, one Mr. Taneja telephoned and promised to inquire into the matter and revert. And that is the end to the story as Mr. Taneja has not reverted until the time of writing this note.
I am therefore, pained to confirm that all other complaints mentioned above are true and myself also feel cheated.
We have entered into a Service contract No. AG 96B [protected] with Eureka Forbes valid upto 7.10.09. We logged a service call # B2570 with their service center on 12.02.08 and till date nobody has turned up. Their Service franchisee Srishti Services mentioned in the service ontract has palmed off the service to Pride International who are supposed to be sending a technician. Repeated calls to Pride International for follow up have been frustrating because there does not seem to be any service call management process in place and everyday they seem to be recording a fresh call. My subsequent efforts with the Branch Manager Mr. Umesh, Mr.Deviah the service manager whose mobile is perpetually off and the K.H.Road office have yielded no result. Consumers who may be planning to purchase Eureka Forbes products may do so at their own risk because this is a company who just want to sell and scoot. I would be grateful if others who have gone through this experience can join me in bringing this issue of pathetic service to the attention of the Consumer Protection Council of India.
WORST AFTER SALES SERVICE...
Which place do you stay in Jogi? If you are in Bangalore, then your complaint is pretty much faced by everyone. Bangalore and that too Eureka Forbes, totally screwed. I have myself faced issues with these people.
I work as a Program Manager for DELL & recently I purchased Aqua Guard Gold Nova Water filter.
I’m Not very happy with after Sales service + Incorrect expectations set by the sales executive Mr. Rajesh (+[protected]).
During the day of Demo(dated 4th April 08) the Sales person gave information about product + informed life time free service (provided the product is carried to the Eureka Forbes office) if Not after 2 free service Rs. 250/= per service call (Once in every 6 months).
The Sales person told us that he will give it in writing about life time free service + promised Ugade gift voucher, Since I wanted time to think & decide about the product he left the product at my place & agreed to come on Tuesday Dated 8th April to collect my Credit Card info + Installation. The Sales representative came early 10 AM in the morning, collected my Credit card details & informed that he Installation Engineer would come later today in the afternoon to install the product & would bring the Sales Receipt + Ugade gift voucher.
I was in the office, My Dad refused to sign the charge slip which Installation Engineer requested, because we didn’t get what we were promised, life time free service in writing + Sales Receipt + Ugade gift voucher.
When I called the Mr. Rajesh (Sales representative) he told me that he is busy now & will call later but didn’t heard till 6:30pm, I called him & informed he is Not keeping his word as No callback was done as promised + why was Sales Receipt + Ugade gift voucher + life time free service was Not given in writing as requested.
The Person was so mean & irresponsible, there was No apology instead gave an excuse that he was busy & will come tomorrow to my House & hand over all these things.
Next day the guy came in the afternoon & handed over a small piece of paper in which my name was written incorrectly + product name + code, This was handed over to my Mother in my absence as I was in the office & my Father was in the Shop. I didn’t knew anything till I reached home late that night, Next day I saw that small piece of paper which made me very angry & when I called the Sales Representative says that is the Company Sale receipt + Ugade gift voucher Not in stock & will get in another 1-2 days.
Till date I have been trying continuously to contact Mr. Rajesh (+[protected]) who is least bothered to receive my call & disconnects immediately. If I had a clue about after Poor & Appaling Sales Service I wouldn’t have purchased this product.
I have also Noticed today that there is No Warranty card inside the box believe it’s missing. Kindly advise on this.
Let me make it very clear I’m a very Nice Customer if any Company tries to take me for a ride or any kind of Harassment I will certainly give them a Nice Peace of Mind as I worked as a Customer Relations for DELL earlier (Deals with UK/Ireland Consumer Right Terms & Conditions). I’m very well aware of Indian Consumer Rights + also I’m a member of International Consumer Rights Protection Council.
i m purchasing a reviva ro in september 2006. but ur dealer would not be cheke the tds of water. and istall the machein. the normal water t.d.s. is 300 after r.o. the t.d.s.is 0nly 28. it is very serious for health. i was unknown about the techniqal term of water. and the dealer misguide and sell his machien. to day ur marketing team come and tell this matter that very low t.d.s. water is harmfull. so pl. exchange my machien with any other product which can be use in that atmosphere.
with thanks
I HAD PURCHASED A R.O. SYSTEM MODEL : AURO SMART FROM NOIDA. SINCE THE DAY FIRST IT IS CREATING PROBLEMS. AS ADVISED BY MR. A.K. DUBEY WE HAVE MADE SOME OTHER ARRANGEMENTS FOR SMOOTH FUNCTIONING BUT STILL THE SITUATION SAME.
THEY ARE NEITHER REPLACING THE SAME NOR ABLE TO PROVIDE SERVICES WHICH IS VERY SHAMEFUL FOR EUREKA FORBES. I AM STILL PURSUING THE MATTER WITH MR. DUBEY & OTHER IF NOT SATISFIED THEN I CAN GO TO CONSUMER COURT.
I have purchased the lastet of the Eureka Forbes water purifier ( Aqua Gold ) in November 2007, at the time of purchase the sales person and the company promised to provide maintenance service every 3 months and has collected additional charges as maintenance fees.
On the 18th of this month (April 2008 ) back i have lodged a complaint to their customer care and duly received a reference number, for which the service personal or the technician was to come to my residence and attend to the problem within 24 hrs, but even till date no one has turned up.
when i call the customer care the executive just says sorry for the inconvinience caused and also promises that one of the technician will call be within 2 hrs . She also provides with the contact number of the manager Mr.Bramha ( hope its the correct name atleast), this person mobile rings all thru for almost 10 times and then a lady answers to say mr. manager has left his mobile phone at home and gone out and will return only late in the night.
I dont understand what sort of company is this and what sort of customer service do they offer, if anyone has approached the consumer court, pls guide me thru, i will surely want to take these guys to the court and see to that they pay for their negligence.
No Service Back up. Dealer in Fardibad, Legend Service Center is the worst service provider.
Water quality in Fardiabad is worst in India and on the top of that Eureka Forbes has appointed Legent Service as their service center.
They do not pick up the phone so there is no point giving the service either. Try their service center no : [protected].
Get the Lucky coupon in case you are successful :-)
After buying RO system, we are still dependent on Mineral water bottles.
I will throw away this system and planning to buy KENT.
Is any body from Eureka Forbes hearing ?
Sanjay
I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic. Everytime I need a service personnel, I have to call them 5-6 times before soemone turns up. And then they come up with unique offers. With bill, without bill, AMC and many more. Some times they even send someone who doesn't understand a bit of english. How can a North Indian like me, cope with these kind of people?
Now I am having another round of interaction with EF and same experience this time too. After calling for 7 times an asking for someone who can install the unit in my new house, service it( as EF never sent anyone for servicing in the guaranty period) they are asking me to pay twice for 2 people. One for installation and the other for servicing. and everytime they will charge me 250. This they made clear at the first place. It was only when the first person turns up and installs the system, he said he cannot do servicing of the unit and a second person will visit. Is this the way EF is miniting money? You can come to me and I can give you better advice free of charge to make money without incurring people's curses. Way to go for EF...
Indian Venture Capital Ltd
C-504, Eastern Court, Junction of Tejpal & Parleshwar Road, Vile Parle (East)-Mum-57
To, Date:-06.05.2008
Managing Director,
Eureka Forbes Ltd,
P.O.Box No 27002.
Wilson Garden .P.O.
Bangalore-560 027.
Subject: - Fraudulent Behaviour / Cheating / Non Performance of Service by your Esteemed Company
Dear Sir,
We are loyal customer of your company’s products for so many years. We had purchased your product Forbes Aquaflow Designa (P72) on 7th November 2006 from your dealer Vijay Sales on 07/11/2006.[ Serial No:- M/C 3003174 ]
After buying it, too our immense surprise to see that around the month of Aug / Sept it stopped working. Inspite of calling & requesting number of times to your company’s helpdesk, dealer, Service centre that our furniture has been spoiled because of leakage in your machine & our office 6 / 7 employees feel sick, no one turned up for few months then one service person came once & said there is breakage of pipe in the machine & got it repaired. Again after a few days it stopped working then we made the following complaints; but no one had turned up for quite a long time.
Complaint Date Complaint No Telephone No Person Name
04.10.2007 0710-B040448
10.10.2007 [protected] Ms. Yogita / Vikas Repair
23.10.2007 L-113188 [protected]
L-91895 [protected] / [protected] Ms Reena ([protected])
10.01.2008 L-149936
11.02.2008 [protected]
14.02.2008 [protected]
15.02.2008 [protected]
16.02.2008 [protected]
Then one person Mr. Suresh (Mobile no -[protected]) around 19.02.08 or 20.02.08 came & inspected the machine & gave up a quotation in his own hand writing for repairing (PCB-600/- + P.R-130/- + Candle- 450/- +Service Charge- 250/- Total Rs. 1430/-) & 900/- for AMC. He demanded entire money in cash except AMC by cheque.
The above fact is visibly exposing your company’s inability to manage your dealers / service centres.
At our Managing Director home also one of your Authorized Service Centre cheated him. His AMC contract was getting over by 3.10.2007, then also while called your service centre for installing machine at new home, they didn’t turned up, we made various complaints to the company & Authorized Service Centre. But no one helped. Then our Managing Director was compelled to give contract of AMC to one of your another service centre. (Although service was due upto 03.10.07, He was compelled to renew a contract from12.07.2007.
It clearly shows your company’s inability to manage services to the customers.
Kindly make up good the following losses suffered by us, due to the negligence of your company.
1) Get us repaired our furniture. (India Images Entertainment & Software Ltd)
2) Get us repaired the machine upto date (India Images Entertainment & Software Ltd)
3) Give us back our 4 month’s contract not allowed by your dealer while shifting to new home.
4) Filter Water acquisition cost from 04.10.07 to 30.04.08
(a) From 04.10.07 to 31.12.07 = 560*3= 1680/-
(b) From 01.01.08 to 30.04.08 = 560*4= 2240/-
______
Total 3920/-
Failing the same we will be compelled to file a suit in Consumer Court for the same & take other actions.
Regards,
Authorized Signatory
CC:-1) Chairman:- Mr. Shapoor P. Mistry
2) Managing Director:- Mr. Suresh Goklaney
3) Consumer Protection Group, President:- Mr. Anand Pandit
4) Union Health Minister:- Mr. Ambu Mani
5) Vijay Sales (Borivali Office-Sales Manager):- Mr. Nikhil Naram
Enclosure: - (Copy Attached)
1) Bill of Vijay Sales
2) AMC Certificate of our M.D(04.10.06 to 03.10.07)
3) AMC Certificate of our M.D(12.07.07 to 11.07.08)
The water is not coming out of the Unit. I made the complaint to your local center on 02-04-2008 at 10.27 AM through telefone . My area fals in singrauli regsion of Madhya Pradesh (India)The Service Engineer Mr. Surendra Vishwakarma visited our premises to repair the Instrument.after inspection it was found that the carbon unit & fabric filter both is chocked. He just washed the fabric filter & put it back to the unit. I told him that pl. chek the carbon unit too. But he replies that Sir, no need to see that. It is ok.I asked again "how you can say this?" He told"Sir by our experience". After washing the fabrik filter unit does not gives satisfactory service again. I told him again then he replies No No its ok sir. After 4-5 days i lodged complaint again but their is no response till yet. I already have the service contract for two years which will go to expire on 24th may 2008, Previously Mr. Bagish Tiwari was service Engineer & he gaves very good service. But since Mr. Vishwakarma has taken the charge of service engineer, the service provided by your company is not satisfactory. For this complaint, I have contacted your local call office in Singrauli on today [protected]) at about 01.30 PM, One of your call center Executive attended the call and assured me that the Service Engineer will attend your repair to-day itself. But Nobody turned up even after 3 days, I have contacted again. & your executive answered very lethargically that what can I do for the Service Engineer has not attend your repair. I have suffered with mental agony and I am in doubt that when my instrument get repaired. What is the use in putting the service Contract for not doing the service in right time. Is this a way towards consumer. Therefore, I have no other go except to approach the Consumer Court.
We have purchased Aquagaurd, two months back. During installation, it was observed that some of the parts are not received, which was not informed to us by the technician and the installation was done with the existing parts. Latter on, we ourselves have realized this, by watching the same in the neighborhood and called their Vijayawada office branch head and team leader. The response was so rude and either of them are so reluctant to visit us to rectify the problem. Rather, they are asking us to visit their place and give a written complaint, as the sales person, who made the sale is no more in the organization. I am so diguised with the kind of reply given. for the following reasons:
1. The Technician should not have done the installation, without receiving the full set of instrument.
2. At least, he should have informed us the fact (intentions are very clear, ie., to cheat the customer)
3. Team leader asked us to talk to the branch head, which should be done by him.
4. Team Leader's language was so rude and he was using filthy language
5. TL is more interested in new installations than to sort out the problems of the existing customers.
6. Branch head's response was also not satisfactory and the whole team response was tuned to rudeness.
At last they said that we have to give a written complaint, which has to be submitted in their office. Funny thing is that, they have asked us to mention about all the parts missing (They might be expecting me to be a Eureka Forbes service engineer) They are not bothered to visit the place to see what actually the problem is.