Expedia
Reviews and Complaints

How does Expedia cheat their customers?

I had a very bad experience with Expedia hotel booking recently. Expedia charged $133.14 extra compared to actual hotel receipt and they advised me to go for direct booking if I need better rates. Here is my conversation with Expedia.

Virtual Agent

Let's make a change to your booking.

3:55 PM

What do you want to change today?

3:55 PM

Today

Virtual Agent

Hi RAJESH, I'm your Virtual Agent 👋

8:02 AM

I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?

8:02 AM

Do something else

8:02 AM

Virtual Agent

What would you like to do?

8:02 AM

Amount charged by Expedia is different from hotel receipt

8:03 AM

Virtual Agent

I can't help you with this yet, so let's get someone who can 😊

8:03 AM

Contact an agent

8:03 AM

Virtual Agent

What type of booking do you need help with? This will help me connect you to the right agent.

8:03 AM

More options

8:14 AM

Do something else

8:15 AM

Virtual Agent

What would you like to do?

8:15 AM

Amount charged by Expedia is different from hotel receipt

8:15 AM

Virtual Agent

I can't help you with this yet, so let's get someone who can 😊

8:15 AM

Contact an agent

8:15 AM

Virtual Agent

What type of booking do you need help with? This will help me connect you to the right agent.

8:15 AM

Hotel or Property

8:15 AM

Virtual Agent

Your estimated wait time: 1-2 minutes. Would you like to continue?

8:15 AM

Continue

8:15 AM

Virtual Agent

Help is on the way! An agent will say hello shortly.

8:15 AM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

8:15 AM

Mobarac (Agent) joined the conversation

8:15 AM

Mobarac (Agent)

Hi, this is Mobarac. I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!

8:15 AM

hi

8:15 AM

this is Rajesh

8:15 AM

Mobarac (Agent)

Hi Rajesh, how may I help you with today?

8:16 AM

I need help with a hotel booking/billing issue

8:16 AM

Amount charged by Expedia is different from hotel receipt

8:16 AM

Mobarac (Agent)

I see, can you send me the screenshot for that receipt?

8:16 AM

Also may I know the itinerary for this reservation?

8:17 AM

the most recent hotel booking in my account

8:17 AM

In Menomonie WI

8:17 AM

Mobarac (Agent)

Cobblestone Inn & Suites at UW Stout Downtown Menomonie Is this the one you've talking about?

8:18 AM

Can you send the hotel Receipt please?

8:18 AM

yes

8:19 AM

1 min

8:19 AM

Mobarac (Agent)

Thank you.

8:19 AM

(3.8 MB) IMG_0891.HEIC

Upload successful

8:20 AM

is that fine?

8:20 AM

Mobarac (Agent)

One moment please.

8:21 AM

Upon checking here, we cannot view the screenshot you've made

8:21 AM

I sec

8:21 AM

let me change the format

8:22 AM

Mobarac (Agent)

May I know the room rate the hotel told you?

8:22 AM

117.34

8:22 AM

Mobarac (Agent)

I see, for that Rajesh, we haven't overcharged you and there has been a miscommunication on the part of the hotel.

8:23 AM

(9.3 MB) rajesh-raghavakurup.jpg

Upload successful

8:23 AM

Mobarac (Agent)

Thank you for that information.

8:23 AM

I didn't get that - I just shared receipt from hotel

8:24 AM

Mobarac (Agent)

I understand Rajesh

8:24 AM

I see, for that Rajesh, we haven't overcharged you and there has been a miscommunication on the part of the hotel.

8:25 AM

your charge was $140.24 per night + $64.44 taxes

8:25 AM

Mobarac (Agent)

However I can create regarding with your concern.

8:25 AM

please create a complaint to get refund of amount overcharged

8:26 AM

I was charged $485.16 while hotel receipt shows only $352.02

8:26 AM

Mobarac (Agent)

I do apologize for this miscommunication.

8:27 AM

I understand how you feel right now Rajesh, to make clear this is a miscommunication, and nothing to worry I'll create an case regarding with this miscommunication.

8:28 AM

I can double check with hotel and get their confirmation of you want

8:28 AM

Mobarac (Agent)

Nothing to worry about that Rajesh, I already created an case regarding with this concern.

8:29 AM

Is there anything else I can help you with today?

8:29 AM

can I get reference number?

8:30 AM

Mobarac (Agent)

May I know what reference number you want, is that a receipt?

8:31 AM

the case you created

8:32 AM

and when would I hear from you again?

8:32 AM

Mobarac (Agent)

S#[protected] here it Rajesh.

8:32 AM

when would I see next update on this case?

8:33 AM

Mobarac (Agent)

Please be advice that the price from online booking and direct booking has a different rate.

8:33 AM

you mean, online booking would be more than direct booking, strange!?

8:34 AM

let me know when should I expect an update on this case I filed?

8:36 AM

Mobarac (Agent)

For this Rajesh, It's just a documentation regarding with this miscommunication.

8:38 AM

Just to give you a heads up if you want a lower rate you can book directly to the property instead on the online booking.

8:38 AM

that's a news to me!

8:39 AM

you charged $133.14 extra - I'd never ever book anything with Expedia if I was aware of it

8:41 AM

why do you cheat your customers like this? I've been using expedia for last 8 to 9 years

8:41 AM

Mobarac (Agent)

I understand your frustration Rajesh, even if I'm in your shoes I feel the same way, and regarding with this concern that's the best thing I can do for you, to create an documentation for this miscommunication.

8:42 AM

I'd take this issue seriously and share with my friends and other Expedia customers. They may not be aware of this trick just like me.

8:43 AM

Delivered

if you can't do anything more, let's end this chat and I can assure you that this is going to be my last communication with Expedia.

Mobarac (Agent)

I do really apologize for this Rajesh, Is there anything else I can help you with?

I have no idea why you have this property on your website. It is the worst place anyone could stay. It is litterly like a crack house. The property is run down, the rooms are dirty, they rooms smell, the property has abandoned cars, and burnt our cars, drug needles and garbage laying around on the ground. The front desk manager is super cranky and not very nice. Read some of the reviews from other people. I went to check in to two rooms for me and my husband and my friends. The office area was gross, the man at the desk was nasty, I wanted to see a room as I had concerns seeing the front of the hotel. He showed us a room and it was absolutely disgusting, and the smell made my asthma kick in and I had a coughing fit. I told him we could not stay there, and wanted a refund, he refused and charged my card anyway for 2 rooms. This place is scary and disgusting and needs condemed. It looks like skid row, and honestly looks pretty sketchy. We did not stay. Went down t he street and found a better hotel. I didn't get photos as I was not able to stay there very long. My asthma was getting worse. I had to go away from the property to try to recover from the smell.

During Hurricane Ian last fall, my wife and I were traveling from Seattle to Savannah for a work meeting. Part of our initial flight was cancelled on Sept. 29th, 2022 so we rebooked a portion through Expedia on Delta to get around the closure. Hours later, my work conference cancelled so I cancelled the flights that morning after confirming with Expedia that I would receive flight credits for Delta.

Two months later, I used just my flight credit ($417) for another work flight from Seattle to Pasco ($376). Four days after scheduling, Delta rescheduled this flight to a time that would no longer work so I had to cancel and rebook directly through another airline.

I'm now trying to use the credits for the same conference, this time in New Orleans. I tried to use the credits online and scheduled the two of us round trip for $880.80 but got a message to call customer service to schedule the flights to use the credits (indicated as $834.20 on the web site). This is all that I want to accomplish is to use the credits for this flight and am even willing to only get the reduced $376 credit for my flight.

I then experienced the worst customer service call ever. After struggling to understand the agent for the first 30 minutes due to loud background conversations and not knowing whether they were talking to me, to themselves or to someone helping them understand the issue (which was applying two flight credits to a trip for my wife and I). I was then on hold for 10 minutes while they checked with Delta to see if the credits were still valid (which they were). On hold was only slightly less annoying that the multiple conversations with variable volume and and static filled music. I then spent another 20 minutes trying to understand why to use the credit, the flight cost more than doubled from what I had scheduled online as they said I had to be in the same cabin area as the flight I had cancelled which was the Pasco flight which as a communter flight I upgraded from my initial ticket to make the most out of the credits. Thanks to their "Support", it was $50 more expensive for me to use the credit than to not apply the credit to the same flight and I would use up the credit. This really was the worst customer all experience "ever".

Part of their issue was that I could only apply one flight credit at a time since my wife had to schedule her own (even though they were both booked through my Expedia account). I then tried to schedule just her flight online through Expedia only to get a message that the credits were linked and have to be applied together.

As you may be aware, on February 11, 2023, I was scheduled to fly from Queenstown, New Zealand to Toronto, Ontario, Canada.

My flight from Vancouver to Toronto was canceled and further flights out of New Zealand were being canceled, due to Cyclone Gabriel.

I called Expedia and asked them for my options. They said that I could cancel my ticket and get a refund of $1,350 minus $150NZD, for a total of $1,200 CAD, because I am canceling within the same 24 hours. I never received my refund.

I have since contacted the agents through chat weekly. One agent said that he found my phone records and had sent it for review. Another advised that after reviewing the phone records, I was going to receive an airline credit to be used by 2024. When I told this agent that I had no intention to travel in the next year, and asked for my refund instead, he said that I had to wait for further review.

I have waited for over 8 weeks now. Every time I contact Expedia chat, I am told that I will receive an email. I have never received any email, if I did not contact the chat I would receive no update at all.

Today, I followed up again on my refund status and was told that I was entitled to nothing. What happened to the credit that the other agents told me I was qualified to receive? Why am I told something different every time I reach out to the Expedia agents? Why is no one reaching out to me? Why do I have to keep re-telling my story? Why am I being punished for being misinformed by Expedia agents?

That said, I hereby request that the abovementioned refund of $1,200 CAD be paid to me by April 18, 2023. If I am not contact by then, I will have no choice but to escalate matters further by submitting a claim with both the Canadian Transportation Agency and with Small Claims Court.

I am writing to request your assistance with restoring my property access on expedia partner central I am the owner of hotel pearl inn located in karachi city of pakistan, and I have been using expedia to list my property and receive bookings.

However, recently I have been unable to access my property on expedia partner central

I am concerned that I may be missing out on potential bookings and revenue due to this issue. I would appreciate it if you could help me resolve this issue as soon as possible and restore my property access

Please let me know what steps I need to take to regain access to my property. You can contact me at [[protected]@gmail.com]

Thank you for your help and cooperation.

Sincerely,

waris khan

hotel pearl inn

karachi pakistan

Frontier rescheduled my flight. Was not able to contact Frontier by phone(which you gave me) or text. Spoke to a customer relations person and received no satisfaction; as he couldnt help me get in touch with Frontier also Maybe Frontier is not an airline that you should be aiding in cheating customers out of their money. I will no longer be using your or Frontiers company

Expedia booking number: [protected]

Taxico booking number: [protected]

This company--TAXICO--is fraudulent. They made many mistakes at booking, including wrong number of passengers and wrong number of bags and wrong pick up time. Then the driver DID NOT COME AT ALL. The phone number they gave me was not in service, using both my American phone and an airport guard's personal Mexican phone. Their customer service line also did not work. They are based in GERMANY and do not answer any phones. They are cheaters. They should not be part of Expedia. We had to pay to get a different taxi, after waiting for over an hour.

I had a booking for May 4-7 for a hotel in Opelika, AL. Clearly Expedia states there are free cancelations and changes (up until the day before.

I contacted them today - more than a month in advance and said I needed to change it to May 5-7.

They said they can't change they can only cancel and rebook and there are no rooms (2 queens)) that I had reserved available. This of course ignores the fact that I already have a room with 2 queens for the 5-7.

I was then told - they had a different room (1 queen ) which they could sell me for the 5-7 - but oh by the way - the price is 50% more per room than what I had booked for the 2 queens. VERY misleading marketing.

I will not use them again!

On 3/22 I arrived in Memphis at 9:30pm. I had an Expedia reservation & confirmation for Hertz. I did not have my husband’s credit card with me, but had the number, expiration, and security #. The two rude employees (one named Maddie) said I had to have the physical card. I asked if they could take another card, but the same account? They replied no. I called Expedia - no help. I called Hertz - no help. I ultimately had to cancel the reservation. It was 11pm. I had my daughter with me in a strange city & we had to drive an hour and a half to our destination. I canceled the reservation and then asked the two Hertz employees how much to rent the car I just canceled. The one not named Maddie said “we don’t have any cars.” Unreal, unprofessional, and just malicious! Good luck with that karma! There was only one other rental car place open. Thank God for Avis and Shay, who got out of her chair, went upstairs to the parking deck & found a car for us. Guess what car rental agency I’ll be using going forward? Not Hertz! Guess what travel site I won’t be using due to their complete lack of interest in helping me - Expedia!

Hertz with Expedia

Really bad service. Rented a car for two weeks. Got a car for one day. Double charged me. Moreover double the amount! They keep you in a loop to get the best price s on the internet. Call you the day of telling you they don't have a car. They pass on cars to people who are higher paying or rent on the spot. They still have availability online showing they have cars. While they tell people who booked in advance for a good pricing that they don't have car available. It'ss a huge huge scam. The cars are never clean or taken care of. When you need a car you need a car. The reservation there is a scam. The happy faces to get you in the door is a scam. You can picture how this ended. They charged me and told me they could not explain why I gotta charged for a week and walked out the door with no car

Reference Number: [protected]

Re: As it relates to our reservation at the Delta King/ Sacramento, California for 3/22.

We had the following issues.

• When we tried to Park at the Delta King and we were denied. The attendant thought our front tire look like it was going flat. As it was late we had to find parked in a lot down the street for $17.50 for the night. In the morning I went to Les Schwab who checked our tire and found it to be ok as “high profile tires on Mercedes Benz look low”.

• When we tried to register, we gave the clerk our confirmation number. He asked for a photo id which I did not have. My wife gave him hers which he could not accept her photo ID (same last name).

• He suggested we “cancel our reservation” that was in my name which we did. And my wife “make a new reservation” at the desk which she did.

• The charge for the new reservation was $281.30 (by $42.33) which was lower in price than the reservation through Expedia for the same room.

I am requesting the Expedia issue a refund for the $323.63 Expedia charges to my credit card as we only needed the one room. And, please let me know if in fact “Expedia always searches for the best price” or is it just marketing. Our other reservations throughout our trip were great!

Sincerely

Dr. John Greer

We booked a flight with Expedia

We then flew the first leg - then found out the connection time was too short - and thus we missed our second leg

We ended up arriving one day late - to our destination - and thus missed a meeting

We have found a way to have the meeting in NYC - and thus asked Expedia to simply change the departure date for one leg - of our return trip

Expedia states we can not change one leg of the trip

We are now forced to do a return trip to NYC - from PBI - to allow us to depart on the originally, scheduled flight

We do have insurance - and consider it a waste - to have to claim against the insurance - for this intermediate trip

Complain Expedia. I wanted to change my flight. So I followed the steps of "change your flight" on Expedia, however, I quit the process when Expedia asked me to pay the whole amount of money on the flight I wanted to change into. Then I found that my original itinerary total fee changed from $863 to $345.2. OMG! I just lost $517.8 by trying to change one of my flight! I was upset and from my file on Expedia, the flight from SEA to ORD just was changed into $0 and it is gone forever!

Thanks!

Where do you start with this? I have already complained to the Hilton management team. I asked around 730 p.m. tonight on 3/18/2023 to have my room switched because someone tried to enter into the adjoining door of my room. You can't make this stuff up. Alex who was on the front desk advised me that he was sold out. I fact checked this with the Hilton 800 number and they said there were rooms for tonight. I then cancelled the rest of my reservation. Unfortunately he wouldn't offer a wake up call. Very nasty and threatened to kick me off premises. Very unprofessional.

Very simple booking, from perth on the 4th of may and returning on the 16th may. The booking was made on the 16 march around midday. But when the emailed flight details come through with a spelling mistake instead of may 16th was mar. Therefor my return flights melbourne to perth had moved to march 16. Now im stuck trying to sort out this mess, spending hours on the phone. As this was a thursday we couldnt cancel or get in contact anyone. So now second day on hold for two hours so far.

Good Morning,

I have tried for 5 days to make this reservation and not the site or, CHAT, or the customer service people can help, Can someone please assist?

Milagros Vega Alas

Mon, Mar 13, 7:46 AM (3 days ago)

to Jose, YolandavegaSantillan, chenao

Seasons Florida Resort

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Frontier Airlines·BOSORL

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Spirit Airlines·ORLBOS

Current: Review your trip

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Stay

Fri, Apr 14 - Sun, Apr 16 (2 nights, 1 room)Check in Fri, Apr 14, check out Sun, Apr 16 (2 nights, 1 room)

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Seasons Florida Resort

Deluxe Room, 2 Queen Beds

Check-in on Apr 14

Non-refundable

4.2/5Very Good! (960 reviews)

Cleanliness information

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Flights

Roundtrip, 4 travelers (4 adults)

Boston to Orlando

9:21am - 12:45pm9:21am through 12:45pm

(3h 24m, nonstop)(3h 24m, nonstop)

Frontier Airlines • Fri, Apr 14

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Departure

9:21am - Boston9:21am from Boston

Logan Intl. (BOS)

3h 24m flight

Frontier Airlines 1239

Airbus A321

Economy/Coach (G)

Arrival

12:45pm - Orlando12:45pm to Orlando

Orlando Intl. (MCO)

Fare: Economy

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Orlando to Boston

4:00pm - 7:01pm4:00pm through 7:01pm

(3h 1m, nonstop)(3h 1m, nonstop)

Spirit Airlines • Sun, Apr 16

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Departure

4:00pm - Orlando4:00pm from Orlando

Orlando Intl. (MCO)

3h 1m flight

Spirit Airlines 103

AIRBUS INDUSTRIE A320 SHARKLETS

WiFi on this flight

Economy/Coach (K)

Arrival

7:01pm - Boston7:01pm to Boston

Logan Intl. (BOS)

Fare: Economy

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Milagros Vega Alas

Wed, Mar 15, 3:30 AM (1 day ago)

to mokerstrom

Good Morning,

I am writing to you as CEO of Expedia. have spent two days trying to book a 2day reservation and contacted the Expedia thru online CHAT 4 times, called directly 2 times and no help. please assist I believe this is price gauging when today after 2 days the reservation is double its price for 2 days.

In April 2020, I booked a trip to Fukuoka using Expedia package - this would cover both flight and the hotel. However, nearing April, the flight schedules kept changing and eventually Japan closed just days before my trip. As such the flight was cancelled by the Airline company and as a result, I would need to cancel the whole package.

Fast forward to 2 years later, I called the Airlines regarding the refund of them cancelling the flight - they mentioned that they can issue a credit shell instead of paying back in cash terms. As the borders of Japan was not opened yet, I decided to wait.

Just last week, (almost 3 years later), when I called the Airlines again on this matter, they asked for an e-ticket number which I do not have (as it was not issued), I called Expedia to ask for it, they said they didn't have it either and they cannot access the system.

Airlines asked me to ask Expedia, Expedia asked me to ask Airlines. In the end, no one wants to own up.

This is such a cheap way to scam customers, Expedia collected the money, and never made sure the ticket was issued. the Airlines can play pretend they do not know as well. So who took the money in the end?

I just got off the phone with a Expedia representative to try and fix an issue.I will give you the whole run down.I canceled a trip to Dominican Republic on Aug 22 2022 and Expedia issued me a refund on the resort that I had booked but gave me an airline credit (JetBlue 966.34). Upon review I noticed that the airline credit expires May 21 2023,I explained to the representative that I can not travel at all until after Oct 2023 due to my strict job related duties so can you somehow give me an extension on the expiration date ? or a refund because I do not want to loose 966.34 due to my travel restrictions. I asked to speak to a supervisor and the representative told me they do not have one. I don't know any business that doesn't have a supervisor to help assist with a customer. Please help me with this situation so I can continue to help promote and be a loyal customer. I am very displeased on the handling of my issue and I dont want to do it but if I have to I will go on my social media platforms and tell my followers not to support this company AT ALL

Itinerary #

[protected]

Airline confirmation

ZBZFWP (JetBlue Airways)

Booked car rental the expedia 1/9/2023 confirmation # AEXP08F4CD, 2/28 thu 3/8 pickup location Orlando, Fl The car rental payable at check in, Collision Damage Plan paid via Visa ending in 4193 at time of booking-1/9/2023

Arrived 2/28/23 to pickup vehicle — Advantage rent a car has no record of Collision Damage payment from Expedia so I paid again $119.92.

Called Expedia to get refund was denied as refund was over 10 days from date of booking — Expedia told me to call the insurance company at [protected] to no avail

So I paid twice for coverage and more expensive at the Advantage rent a car.

I am asking for a refund of the $90

Thanks

Did not email a post that flying to Japan I needed a covid test lost all my money . I travel international every year . 2021 it was still a big deal to go to a certain place . You had to be clean of covid , test before sometimes test on the way back . I waited since 2020 when I had to cancel a Japan trip . Now hearing Japan was open I booked several tickets . Not one statement from Expedia or the airlines that I needed to be vaccinated or get tested 72 hrs in advance . Received an email asking to get my documents in order . Passport and license

are documents . A vaccination card or a test paper are not documents . There should have been a clear covid warning . I lost everything except a few dollars they were willing to give back . There should have been several red flags pointing me to be tested or pointing me to The Japan /US embassy site referencing covid .