Expedia
Reviews and Complaints

Dear Expedia,

I would like to file a complaint against SIXT Car Rental. I had a reservation through Expedia [protected]) for the amount of 530.80 dollars. You deducted the amount of 88 dollars from me to confirm the reservation at Munich Airport. But when I arrived to the counter at 2 pm on 4-1-2019 the employee refused to give me the car claiming that I was one hour late for the pick-up time. Needless to mention, I was late due to procedures at the customs authorities. He said that if I want to pick up the car I would have to pay extra, and claimed that SIXT didn't get any money from Expedia (meaning the 88 dollars). And he increased the rent price from 76 dollars to 172 euros per day. And I also have to pay 1500 euros as a security deposit. This is against your policy which is 400 euros. This employee extorted me as I was in a situation where I needed a rental car because of my family. So I had to pay 1198 euros for 7 days without even him considering the 88 dollars I paid Expedia. Thus, I hold Expedia responsible as it is your duty to protect your customers, and I demand:

1- Return the 88 dollars I paid to Expedia.

2- Stick to the original deal and charge me only 530 dollars for the reservation 9869307956 and return the rest after returning the car.

3- Reparation for the damages due to the inappropriate extortion by your employee and making me wait at the counter for more than 2 hours.

Waiting for your response at [protected]@hotmail.com

Reda Kheshaifaty

Hi, Expedia promised me a refund of USD 392.20 for itinerary [protected]. They stated it both on the phone and with an email follow up on November 27th 2018. I have never received it.

I have written them since, and they keep saying it was deposited to my bank account. However, my bank has no signs of this. Expedia also never sent an email confirmation of having sent that refund, like they have for other refunds.

They just keep repeating that the money was sent, and not suggest any way to help in finding out why there's no sign of it on my bank account. Please help!

Geraldine

Additional Information: ZV2CO0WWP TRAVEL $375.40
TRAVEL
Reference: [protected]
Additional Information: Q339FR3ZY 0 91010 $475.20
0 91010
DAVID HUGHES
HOTEL MALKA, JERUSALEM
Reference: [protected]

We went to claim our room at Hotel Malka on Oct 25 and they did not have our reservation nor any rooms available. We expect to have full refund.

We were told when Expedia allowed us to double book multiple Hotels for the same nights that Hotel Malka was uncancelable. When we arrived in Jerusalem and tried to check into Hotel Malka and they had no rooms we asked for refund and they refused. When we called Expedia they also refused.

We expect at minimum refunded for Oct 25 through 30 as the Hotel had no rooms available. This is fraud and just wrong.

We have sent letters to Ohio Attorney Generals office and American Express as well.

[protected]
[protected]@msn.com

David Scott Hughes

My name is Scot I am making a complaint about my reservation and stay at Smugglers Cove Islamorada Florida Itinerary # 7401927579339 which I booked through Expedia for January 3-5. Last week my family and I had a horrible experience at Smuggler's cove, and I would like my money back $375.26.

This was my family's horrible experience.

• For the entire 5 hour drive to Smugglers cove, nobody would answer the phone at the hotel. We called Smugglers Cove Hotel number many times with no answer.
• When we arrived at Smugglers Cove there was nobody in the office, we tried to get a manager's attention to no avail. Finally a lady who spoke no English pointed us to room number 2 next to the office.
• When we called the Smugglers Cove office number a text came up instead, I and my children could hear the sounds of someone having sex coming from room number 2 which is where the Office hotel manager lived apparently later we found out his name was either Rafael or Ricardo we never actually got his real name.
• We knocked on the door, Rafael/ Ricardo yelled "I'm busy come back in an hour!" we said back that we would not wait an hour.
• Eventually Rafael/ Ricardo came out wearing no shirt, sunglasses, and extinguishing a Marijuana Joint in his hand and smelling of POT.
• He said we had No Reservation, we were aghast!
• With nowhere else to go having driven so far, we said we needed a room, with 2 beds. We were able to show him on our cell phone our Expedia reservation at smugglers cove, he did not show us, he had no record. Rafael said to my wife "Lady do whatever you want...?!"
• We walked up to room 6 and saw that the door was WIDE OPEN.
• Within minutes the Toilet overflowed sending filth all over. See picture of broken toilet attached.
• Also Raccoons came by and terrorized us, nobody was bitten thankfully. See pictures of Raccoons attached destroying garbage.
• Our blankets were dirty and smelled like urine.
• Rafael the manager was seen later smoking a Joint / Marijuana outside sitting on a swing.
• There were no towels, the refrigerator was broken.
• The Hotel stairs and banisters were broken and unsafe. Several slats missing from the railways. We had a conversation with a woman who had a toddler and she said she couldn't let the baby walk on the upstairs landing as the baby may fall 2 stories down to the ground.
• There were several other people outside of the manager's office with complaints, no response from Rafael/ Ricardo, televisions broken, no WIFI passwords, one guest from Chicago was so disgusted Rafael/ Ricardo tried to fight him.
• The Jetski rental guys who work there even said that this place was a nightmare mess.
• The public restrooms had out of order signs. Both restaurants and fire pit and BBQ areas were inoperable and decrepit. We wanted to BBQ one eve and no area was available. People were showing up to eat at the restaurants and they were all closed the entire time we were there. We were prepared to eat dinner out each eve at Smugglers Cove and nothing was open as advertised.
• No working ice machines, refrigerator was broken so all our food spoiled.

This was a horrible experience for my family at Smuggler's cove, my children witnessed the manager Rafael/ Ricardo using drugs, everything was a mess.
See my pictures attached and please refund my money for Smuggler's Cove and I suggest you never advertise this place again.

Sincere thanks, Please call me back ASAP, I paid EXPEDIA with a visa card.

(Itinerary # 7401927579339)

Scot Colburn
[protected] cell phone
scot. [protected]@yahoo.com
scot. a. [protected]@nasa.gov

On friday, the 7th of december, 2018 at 6am, my friend & I were dropped off at nyc jfk international airport terminal 2 for a 9:40 am aero mexico by delta flight #dl 0481 going to mexico city. at the check in counter, we were told that we need to go to terminal 4 for check in (it was clearly printed on our confirmation sent by expedia that check in would be at terminal 2 delta counter). my husband who dropped us off had already left so we asked how do we get to terminal 4 from terminal 2 & we were instructed to take the airtrain. with our suitcases in tow and walking out in the cold we had to find our way to the airtrain station. when we arrived at the aeromexico check in counter, the lady at the counter told us to walk over to the delta counter because that counter would be about to close. but when I told her about coming from terminal 2, she decided to just check us in. my friend was checked in without any issue. she could not checked me in no matter how she tried using my confirmation number so she asked me to call expedia. the first person I had spoken to was not able to solve the issue and kept making excuses, so I asked to be referred to a supervisor or manager (his name is eril?). I was back and forth with him for a long time. (I refused to hang up until the issue was resolved). the agent at the counter helping me got on the phone with him to let him know he had until 8: 25 am to resolve the issue and get me ticketed to make the flight with my friend. to add to the problem the flight was fully booked and even if a ticket was issued I would be on stand-by. fyi, I booked this flight through expedia early part of july, 2018. at 9am, expedia was not able to do anything for me & being so exhausted and stressed out, I let the delta counter agent talked with the expedia person. delta supervisor & other personnel got involved at this point. my friend decided that she was not getting on that flight without me. I just completed chemo therapy for breast cancer and still experiencing some weakness of both legs plus I had eye surgery a few months ago and my vision has not been totally back so I need some assistance. a higher official from delta was called for advice and that was when tickets for both me and my friend were issued and by that time it was past 11am. there were no 2 seats available on any of the other flights to mexico city except the one we were booked in flying out at 5:30pm, delta airlines felt bad for us that they did some over riding or something just to be able to issue us tickets. expedia didn't resolve the issue whatsoever and would not even admit their fault. I think even if I was given a confirmation number by expedia upon booking, I was never ticketed because delta or aero mexico had no record of it. also when I tried to get my seat assignment, I was not allowed to do so on - line. I called aero mexico and I was told my seat will be assigned when I check - in at the delta counter. I didn't have that problem with my friend's booking. I managed to get a seat assigned to her. thank goodness, we didn't have a problem with our flight coming back from mexico city to ny via jetblue on the 13th of december.
Hope you can look into this matter although now I think i've learned my lesson for this is the second time I had issue about booking through expedia.

Hi,

I am following up on my issue for more than 22 days but no solution. Issue is as below.

Before booking when I inquired about allowed baggage for my flight the told me 2 bags of 23 KG per person.

So, I proceed and booked my flight.

After booking when I called again to cross verify they are telling 1 bag of 30 KG only.

When I asked to provide me recording based on which I have booked they are telling we can not provide you recording but we have checked.

I asked please provide me detail about my call which I have made before booking like date, time, duration name of the agent, my contact number and all they are not able to provide me.

They are lying that our agent told bag of up to 23 kg only not 2 bags of 23 KG per person.

Moreover they are not providing proof based on which they are rejecting my claim.

I would like to request all reader please don't book with this cheater company they are not honest and ethical.

They don't follow their own wordings.

Please let me know if any one can help me to resolve this ASAP.

Thanks.

Hi,
We are Owner of New Aye Yar Hotel of Nay Pyi Taw City, Myanmar .
Under Experia booking we received Guest and we not received guest room charges since 6 Months .we keep asking our room charges from Experian Yangon office they denied answer our call and not reply our mail . this is to inform you that we will start to stopped your guest in our Hotel .
I've requested a our room charged many time but Expedia not give to us. I'm trying to contact them, but their customer service representatives are a bunch of idiots who don't even read emails and just copy/paste template answers.
Is there any other contact phone except for Customer Support where I can call and ask them to sort this out, because Customer Service clearly aren't doing their job. I've also contacted our bank, and now they are awaiting for a simple e-mail from Expedia to investigate, which Expedia still can't do.

Any advice? Would really appreciate it. Its hard to deal with this because I'm not in US, if I would, I'd try to make them pay from this kind of irresponsibility.

Worst company I've ever dealt with so far.

Bad bad bad birthday weekend : (this was the second room that we booked the first room was boardwalk inn. Soon as we puled in we both looked at each other like o>m>g so we immediately went on expedia and changed hotels to the hampton inn, I thought this hotel was renovated when I went on expedia site it showed such great pictures of this hotel. When we got there it was horrible the room looked great but the balcony view was the worst ever! I took many pictures because I could not believe how bad it was. There were waist 4 dumpsters in the back of the hotel. Which ruined the view. I usually trust expedia but after my birthday weekend was ruined by not one but two horrible rooms I think I will be going to price line. I have pictures if anyone would like me to send them.

Flight Complaint - Case ID : [REQ:M-[protected] Itinerary number [protected]
Expedia issued me with a ticket, the first leg of which (Wellington to Auckland, New Zealand with Air New Zealand) was invalid. They assured me that it was valid but when I turned up at the airport it was invalid. I had to use another ticket ot get to Auckland to book my flight to Amsterdam. China Southern refused to let me board because I had not used the first (invalid) leg.

Both Air New Zealand and China Southern have confirmed in writing that the Wellington-Auckland leg of the ticket Expedia issued was invalid.

Expedia now claim:
"As per your request, we have spoken to the airline. As per the communication, the airline market you as a "no-show'' as you were late for the boarding for your Expedia reservation. The flight was boarded using the fresh ticket that you purchased directly at the airport.

Hence, we are unable to honor your claim at this moment as we have to abide by the airline's policy."

This is false.
Expedia are refusing to honour their contract and to correct their mistake.

Hello,

I have received incorrect text message on my phone number - [protected] regarding the booking. I chose the return ticket booking from Expedia website, from Melbourne to Sydney and from Sydney to Melbourne, but I just got booked for one way ticket from Sydney to Melbourne. and I did receive the text Message which says "Expedia.com.au
Hello Tejas Vasudeo Joshi. Your flight from Melbourne to Sydney on Sat, 22 Dec 2018 at 21:05" is now booked under expedia itinerary #[protected]. Please follow this link to check your booking details online - link - please stop to unsubscribe.

This is my booking itinerary number is [protected]

Now as per this message, my booking should be done as return, but booking has been made as one way, I did check the itinerary now and found out that this message is incorrect and that too this website made my one day booking.

I want compensation for the incorrect message I received.
I tried calling 133 810, nobody picked the phone.
Worst service.

Regards
Tejas

I booked a cruise through Expedia. We were sailing 12/2-12/9/2018. I have a few complaints that I would like to submit regarding the above said vacation.

1.- The staff never gave accurate information. We would ask one crew member and get one answer, another crew member gave totally different information. This happened with our bill, our meal times, etc... It was a constant thing and grew to be very troubling at times.

2.- The vent directly above our bed would dump black dust/ soot on our bed every time the AC kicked on. This was a daily occurrence. We had spoken with our steward regarding this and was told it would be addressed and never was. We had to dust bed multiple times a day.

3.- Some type of fecal matter on our blanket. Never cleaned or changed one time throughout a 7 day trip. We slept with only sheet due to this.

4.- We had some items come up missing from our room...directly off of my son's bed! A baseball hat as well as a pair of polarized lense Oakley sunglasses. We reported immediately to both steward, as well as guest services. Nothing was ever found. One guest service clerk was beyond rude when we even inquired about it. We were very unhappy about this.

5.- Multiple guests on board smoking marijuana. Even once staff was alerted, nothing was done. In fact, one employee was speaking to a group of gentleman as they were smoking the marijuana.

6.- We paid for internet that was absolutely awful.

Unfortunately, due to all of these above listed incidents, we will probably never cruise with Carnival again. We have had positive experiences in the past but this last trip left a very sour taste. I do have pictures of the vent dust, the fecal matter on the blanket and my son wearing the items that came up missing. I am unable to load them since they are on my phone but will be happy to do so after work today.

I am certainly not asking for a full refund. However, I do feel as though something is owed to us for the series of events that took place. In all honesty, as the manager of a hotel, I hate to complain...but I feel as though this all needs to be addressed.

I appreciate your time and effort in this matter. I look forward to hearing from you.

I have been have used Air Serbia on several occasions previously but last two occasions have caused a lot of issues. It very unfortunate as they claim to be a good airline charge a fortune for the flights (never had a flight cheaper than 200 eur) but the service and the procedure for dealing with issues is worse than even Ryanair (I fly quite often and have faced delays/cancellation of flights on several occasions with various companies).

First case, my mother has a flight this week for a meeting in Romania, there were 2 flights available one at 16.10 and another one at 18.30. The later one was 80 Eur more expensive but as she knew she will probably not be finished until 15.0p she opted for the more expensive option. On Friday, less than a week before the flight we get an email through that the flight time has changed, they cancelled the later flight and moved her to the earlier one. Via email the support centre was not helpful at all. On the phone, the lady said thay the maximum that can be done is either to get a full refund or move her to a flight the next day but no extra expenses will be covered. Booking something else at such short notice means crazy prices for flights and this one was nearly 400 EUR already. I believe it is quite cheeky, when we specifically paid extra to go on a later flight to then not be able to take it.

Second case, a few months back the flight arrived more than 8 hours later than the scheduled time and in the whole period only once mere 2 sandwiches were offered even though went through breakfast and lunch period.

But the worst began once I have arrived in Belgrade (it was a transit flight). No information was given, staff was extremely rude, dismissed me like I was a nobody because was flying to Montenegro, whereas other people to other destinations had clear explanations of what is going on. The flight was actually taken off the screen just to make the situation even more nerve wrecking and the staff just kept telling me they have no information for me. When asked if I can be transferred to the flight that was leaving few hours later that day to Podgorica I just got told to leave them alone as they are very busy and told me that this flight would not leave before our flight and will also be delayed. This later flight arrived to Podgorica earlier than us.

Once information was available about the flight, it was still not on the screen and I only found out about it because went to request once again to be transferred to the later flight as saw that their gate was open and they were going to depart in time. This information was given to me in a very rude manner just saying your flight is at gate 7c go there now.

In addition, as no information was provided my arranged transport remained at the airport which resulted in crazy fees for me re parking and the waiting time.

My intention is to make this public as I am astonished at the way to company is handling the issue and believe everybody should know what is happening there.

Detailed info below, but to summarize:
We cancelled hotel 19 DAYS in advance
Expedia didn't inform the hotel
The hotel charged us
Expedia wont do anything to make it right.

We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails---where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA---Expedia says there's nothing they can do.

The hotel is in their right to keep our deposit because they were not notified of the cancellation.

Expedia refuses to even give us a credit to use towards another reservation in the future.

Hugely disappointed. You may want to seriously consider another travel site for your bookings.

My wife booked a flight from Toronto to Moncton and Halifax back to Toronto for me. When booking the flight they put the wrong name on the ticket. They put my wife's first name and my middle name and our last name probably because my wife used her credit card to book the flight. When I tried to take my flight Air Canada would not let me board the flight I paid for as the wrong name was on it. Expedia quickly blamed my wife and denied all responsibility. Air Canada did the same thing. So because I could not take the flight I paid for I ended up having to pay double to take the flight the next day because of the business appointments I had lined up ALL BECAUSE OF THE MISTAKE THEY MADE. Their staff and supervisors are trained very well to deflect the blame to the customer and not take responsibility to save the company money. If they ever make a mistake that causes you to miss your flight do not expect them to help you at all. I was literally on the phone longer with them than my flight!

We purchased travel insurance for the precise reason that there may be weather issues or even issues with us having to cancel our trip to Hawaii for work reasons.

Of course not reading the entire travel protection plan did not realize that unless we were actually sick or had a doctor's reason for not going, no other reason could justify interruption of our trip.

We had to change our trip plans because of Hurricane Lane, waiting until the last minute to make these changes so that we could see if we wanted to cancel or change our plans. We ended up changing our plans instead of cancelling.

By changing our plans, it cost us an extra $650 for changing of flight even though the airline was 'nice' enough to waive the change fee.

When we tried to file a claim it was denied because hurricanes do not fall under the contract.

I use Expedia a lot and this was my first time purchasing the insurance. They really should have something that makes it clear that weather and job issues are not able to be claimed under the policy.

Needless to say I will not be purchasing this anymore and I put a shame on myself for not researching closer but also on Expedia, AIG and American Airlines for not caring that something beyond our control hurts us financially.

Bryan Kibling

I never see these kind of [censored]ers who working in Expedia customer agent. All the [censored]ers put the call on hold and doing some [censored]ing job even for an hour. I have tried till L3 agent but no luck

Expedia [censored]ers rescheduling the flight on their own without consulting customer and they never care about customers convenience.

I never see these kind of cheaters and money eaters from the customers

I booked a flight and hotel deal as well as insurance for my work travel. The international conference was cancelled -- and I called to recuperate my expenses. Obviously I anticipated a fee but certainly not zero refund if my international event was cancelled. I couldn't believe it when they would not refund any part of the hotel portion. I have booked before--and there was always a margin for cancellation. Often that was generous, and I've never had to use it before. With insurance, etc., I was confident I'd made a best-case purchase. What was not clear was that the terms change at every single sale. Both Expedia and the Keating Hotel, San Diego were inflexible. Despite calling as soon as I had firm word my meeting was off, and though Expedia always said they would call back after speaking with the manager, they never did so. After about 3 hours of phone calls I barely got a $200 return -- which is significantly less than the cost of fees. No return of other costs, taxes, etc. Partial (1/3) recuperation of the flight. Nothing of the hotel. What a disaster. The manager claims this was steeply discounted--but it's about the same or more as currently posted rates and amounts to about a thousand dollars. Don't use this service--and don't trust that last time's terms apply in another context if you'd previously had a good experience. (I had one and actually, unfortunately, had told others it was often a good deal). I have travelled for years and have never had such a terrible experience. This will be my last use of Expedia. I'm looking for professional, responsible, and (in an emergency) flexible travel partners as I travel about once a month. This is completely unsuitable for a business traveller--even in a pinch. As someone asked to make my own travel arrangements I'm pretty despairing as I simply don't have a lot of time to add travel arrangements to my to do list for all instances of work travel.

I had book flight that departure from New York to Shanghai on Sun, Jun 17 with my passport with my identified name, Sinuo Yan, on it. But the system issued the ticket by my account name, Nancy Yan. Because of this, I was unable to check in when I went to airport. So I had to call the customer service to cancel my flight and the representative told me I can only get credit back to my Expedia account. I don't think Expedia should issue customer's order by their account names which can not be certified by identifications. I had booked flight on Expedia for several time and the same issue had not ever happened on me. This caused me wasting 1787.48 dollar by their mistakes. I require response from Expedia about the issue and refund to my credit car but no more credits under the account name.

Hi.

I will Never use exipidia site again.

unprofessional customer support.
We asked for a refund for a ticetks we bought to the combo wax mesume in la and geness mesume.

The customer support say the tickets are not refundable sound they want to help us... first they send us a mail u will get answer in the upcoming hours
in the seconds try they say wait for 24 hours. And we never got one...
So we decided to go to the place to see if we can extand our tickets, the wo
And still dont get any response. So we go to the place and cainds women extand with no issues at all !
dont use exipidia I think the tickes that are not refundable expidia take ur money and dont give u nothing...
Dont use them.
After I tell them about that I help to manage on my own.
They say thanks for using expida.
Dont use themmmm

Hi,

I am writing you in extreme disappointment regarding the hotel stay I booked (but never even bothered to stay).

My partner and I arrived around 6PM and upon checking in we were asked if we'd like breakfast (at an additional rate) - I was a little shocked by this because it is posted all over your website (Expedia) and also on their own website, plus on their brochures that breakfast was included! I had tried to let them know I spent $140 on this room, I feel breakfast should be included, especially if advertised! I did not really receive a response from the front desk staff other than repeating himself 5 times that we could pay extra if we wanted to eat breakfast.
Once already irritated, we ventured up to our "suite"…
When we entered our room, it must have been 10-15 degrees in there… absolutely freezing. We immediately turned the heat on and waited a little bit - no heat. We tried turning on the TV to use the Netflix/Wi-Fi music option however the little machines wouldn't connect to their internet connection. We used our own cellphone data to play some music so avoid hearing everything else happening within the inn (walls were definitely not sound proof, that was also a little awkward.)
My partner and I decided to try and get warm, we'd mix up some drinks - there were no cups, other than little bathroom cups - also there were no ice machine, no fridge, nothing! We had brought our own microwavable supper, and couldn't even eat. I had went downstairs to enquire in hopes maybe you had to request a microwave, glasses, etc. however you couldn't - they just didn't have microwaves. The front desk supplied us with 2 cups that I could take back up into the room.
My partner and I decided we might as well go out for the night, grab food even though we had already bought what we thought was going to be supper… We thought maybe the bath tub would ease our anger and let go of some stress - well, maybe I would have been tempted to jump in if there weren't DEAD spiders just sitting in the tub….. ugh.
We jumped in the shower and attempted to get ready in our STILL freezing cold room. The mirror they had against the wall beside the TV was so old and fogged you couldn't even see yourself in it. Nonetheless, we got ready and headed out. After we got back to our room, we realized it was STILL 15 degrees in the room, I cannot sleep in the cold - at this point it was late at night and really not worth the uncomfortable feeling to stay. WE PACKED OUR BAGS AND LEFT!
$130. Even though I used all of my points and also paid some out of pocket, I am so upset that I wasted it on this place. I would be absolutely DEVISTATED if this was my honeymoon.
I do not recommend this place to anyone, nor would I ever go back.
I would like to request some sort of compensation for completely ruining our 1 night stay - thank goodness it wasn't any longer.

Kayla