Expedia
Reviews and Complaints

On May 28th I booked The Palace Casino for 5 nights, a handicapped room for September 10 - 15. I paid in full, $646.24. I checked prices again on 6/23/23 and the new price was $597.56. My itinerary #[protected]. I got the Expedia App so I could get the price difference, they want screen shots of where I saw the new price/ I took the pictures but couldn't find the right place so I called instead. I got a man who was very hard to understand but he said to cancel my reservation and rebook. I don't want to because I have already called the hotel to make sure I get a handicapped room. I am in a wheelchair. The man said if I cancel, I probably won't get my handicapped room so I should stay with the original reservation. The man on the phone wasn't cooperative at all. If you can get the price difference on the App, why can't the agent give me the difference? I am thinking of canceling my reservation and going with another company but they all seem to be the same and don't give a damn. Thank you,

Jessica Lehnert

6/22/23. Made reservation ( thought with quality inn reservation but it was Reservation Counter which then tacks on fee and books through Expedia). I booked ( with real person) 1 room ( 3 persons) 1 night 6/25-6/26 at Quality Inn S.Dale Mabry in Tampa for 2queen beds park and cruise. I was billed 172.60 and told parking for cruise included and was given number to call for shuttle to cruise port. Upon receiving email confirmation reservation was for twin beds. No mention parking or shuttle. Told reservationist reservation was not correct... He put me on hold for over hour before being disconnected. I called hotel directly who said I had reservation for twin bed 1 night... No cruise parking and no shuttle. Told reservation was booked by Expedia. What was booked was not what I made reservation for nor what I was told I was being charged for. Please cancel this reservation and reverse my charges itinerary number [protected]. I have always held your company in high regard, but feel this has been a switch and bait and your association with Reservation Counter has left me with a very uneasy feeling

Mary Starling [protected]. [protected]@comcast.net

I tried to cancel a booking Holiday Inn - Birmingham Airport. Althought wrote down these numbers [protected] and [protected] when I made the booking, they were not recognized in your system. I didnt find an email. I called 5 different numbers, two days in a row only to receive the same automated service, giving the same prompts. It didnt recognize the number input, nor did it recognize the last 4 digits of card used. There was a prompt on the website that lets you get a passcode instead of registering, but I never got one when I clicked the option. I called the hotel directly and they didnt even show I was booked and did not have a number for Expedia that I could call. Since they didnt have me booked they assumed the booking wasnt place. Nevertheless I see a $300+ charge on my credit card. My name: Cynthia Jones My email address is: [protected]@comcast.net. I checked junk/spam and did not find anything. I would like to speak with a live person. This is so unfair. Please provide me a phone number to call or call me at [protected]

I spoke to two Expedia reservation agents on the night of June 17th looking for a one night stay at a hotel. Expedia agents take all personal and credit card info before finalizing a reservation and giving a rate.

When I was told the cost of the OYO hotel for one night, $142.96, I told the booking agent to cancel the reservation. I was told by the agent it was cancelled. I did not get a reservation or cancellation confirmation.

I called another time that night and unknown to me it was for the same hotel, OYO, and this time the agent said the rate for one night was $274.09. I told the agent to cancel the reservation. I was told by the agent it was cancelled. I did not get a reservation or cancellation confirmation.

So, how can they charge me if no confirmation of either a reservation or a cancellation was sent? They can, and they do. Beware.

Expedia called the OYO hotel and they refused to issue a refund.

I have tried to book online Expedia for a flight and was charged $240.20 ( singapore dollars ) with no confirmation or ticket at all , i tried to contact Expedia but there is no way of reaching out to them which they keep asking for interbinary which in the first place my money was deducted and nothing was given to me , this is like a scam to me and it is totally unacceptable to me , please do something about it .My name is Chua Mung Ian , mobile: +65 [protected] , email : [protected]@yahoo.com.sg.

I recently had a terrible experience with Expedia.com and I would not recommend using their services. I had an account on both expedia.com and expedia.co.jp, using the same email address. As I am not living in the US, I wanted to delete my account on expedia.com. I knew that if I used the same email address for both expedia.com and expedia.co.jp, both accounts would be deleted. So, I changed the email address for expedia.com and asked for my account to be closed. However, to my surprise, my account on not only expedia.com but also expedia.co.jp was closed.

I got logged out of Expedia.co.jp and when I tried to log in again, it said that my password or email address was wrong. So, I clicked "Forgot password" and typed in my email address, but it said "this email doesn't exist". I had a hotel reservation and I wanted to make sure that at least my reservation still existed. I called expedia.co.jp and explained my situation, but the customer support told me that they had nothing they could do and I had to call expedia.com because they deleted my account.

I called expedia.com and the customer support was terrible. The woman I spoke to kept interrupting me and said "You have to talk to expedia Japan. YOUR ACCOUNT DOESN'T BELONG TO US!" She literally yelled at me. I was like, "Hey, I just want to explain my situation. Why do you have to get upset?" I had no idea why she never gave me a chance to explain what was happening to me, and why expedia.co.jp told me that I had to call expedia.com. But she just said "I DON'T SEE YOUR ACCOUNT HERE! CALL EXPEDIA JAPAN!" Yeah, I requested to close my account. Of course you don't see my account.

Why couldn't she just be a little nicer and listen to my issue and just say "I can't help you. I know that Expedia Japan told you to call us, but I recommend you call Expedia Japan again. Sorry." She didn't want to understand me or spend time explaining to me. Isn't customer support supposed to at least understand the issue even though they can't help us?

I emailed Expedia.com again, and they said that they saw that my account on Expedia.co.jp still existed. I tried to log in to my account on Expedia.co.jp, but it still wasn't working. However, I requested to reset my password and I received a reset password email. I logged back in, but now I had no points, was not a member of expedia+, and had no reservation either. I called Expedia.co.jp again, and they said that my account existed, but they didn't see my reservation. Now I lost my reservation and everything.

I will never use Expedia ever again. Even if I have to pay a little more, I will use other agents that provide better service. It was a frustrating experience and I hope that others can avoid it.

I found some flights that I really wanted to take on Expedia, and the price seemed pretty good at around ?620 per ticket. I went through the booking process and made sure that all of my details were correct before submitting my order. However, when I got to the confirmation page, I was shocked to see that I had been charged ?1340 or ?670 per ticket! I had no idea that the price had changed during my booking, and I was really upset about it. I decided to call Expedia to see if they could help me out.

When I spoke to a representative, I explained what had happened and asked if they could refund the difference in fare, which was about ?100. However, I was told that I had to cancel my booking within the next 20 minutes and then rebook at the higher price. The woman I spoke to even suggested that I should just agree to pay the higher price of ?670 per ticket, which seemed like a total scam to me. I decided to cancel my booking altogether.

About an hour later, I decided to try again and rebook the flights at the original price of ?620 per ticket. However, two days later, I noticed that I had been charged ?618 x2 for the tickets I wanted, as well as ?665 x2 for the flights I had cancelled! I was really upset about this, and I called Expedia to ask for a refund. They assured me that they would refund the ?665 x2 within 5 working days.

However, a week later, I still hadn't received my refund. When I called Expedia again, they said that they needed to listen to the recorded conversation to confirm that I had been promised a refund before they could process it. The following day, they called me back to say that they had contacted Lufthansa to request the refund, but Lufthansa was only willing to repay the taxes of ?205. Expedia said that they would refund the rest within 7 calendar days, but it might take 12 weeks for Lufthansa to refund the rest of my money.

Two days later, Expedia refunded their share and offered me a ?50 credit to spend with them. I wasn't too happy about this, but they agreed to increase it to ?75. However, the voucher is only valid for a year and has to be used with them, which I'm not likely to do after this experience. It might be March before Lufthansa returns the rest of my money, which is just ridiculous.

Overall, my experience with Expedia was pretty terrible. I travel quite often and have never had any problems booking directly with airlines. I only tried Expedia because they offered the best price for the itinerary I wanted, but it was a huge mistake. I wouldn't recommend using them to anyone.

I had a recent experience with Expedia that left me feeling frustrated and disappointed. I needed to cancel a flight reservation due to an upcoming snow storm and wanted to ensure that my new seats were together. However, when I called their customer service line, I was met with a series of voice prompts that made it difficult to connect with a representative. After two minutes of struggling, I finally reached an agent named Alex in the Philippines.

Alex seemed to take an unusually long time to look up the JetBlue policy on change/cancellation, which should have been readily available. It took him over five minutes to find the information, and he kept telling me he was still looking it up despite my repeated prompts. Once he finally found the policy, he informed me that they only offered an Expedia credit that had to be used within a year and with the same airline and person. I asked to speak to a supervisor about the credit, but Alex refused to cancel the flight and told me I would have to wait another 15-20 minutes to speak to one.

At this point, I had already been on the phone for almost 20 minutes and was frustrated with the lack of progress. I told Alex that he wasn't managing my expectations well and eventually spoke to his supervisor, Ed, who took another 5-10 minutes to explain the inflexibility of the cancellation rules. I kept interrupting him to ask him to cancel the flight first, but it took him another 2 minutes to do so.

As a long-time Expedia user, I was disappointed with the lack of empowerment given to their customer service agents and supervisors. Instead of solving problems, they seemed to delay the conversation in the hopes that the customer would give up and keep their money. This experience wasted half an hour of my vacation time and guaranteed that I will never use Expedia again.

I would strongly advise against using Expedia for any travel needs. They do not support their customers and seem more interested in keeping their money than providing quality service. If I could give them zero stars, I would.

Me and my fiancee, we booked our dream wedding travel arrangements through Expedia. We planned and paid for flights to Italy, hotels, and return flights back to Pittsburgh in July 2019. Our trip was supposed to be from May 2 through May 15 2020. But, as we all know, Covid-19 travel restrictions happened and our plans were canceled. We did not initiate any of the cancelations. We were really disappointed as this was supposed to be our dream wedding and we were naively optimistic that we would still be able to go.

We attempted to call over a month ago to discuss options for rescheduling or getting refunds. On our initial call we were told that they are only handling customers with travel plans within 72 hours and we would have to call back at a later date. While we were not satisfied with their response, we understood the unique situation we were dealing with and remained patient and waited until April 30th to call back.

We called on April 30th, per their instructions, and were told by customer service that our trip was non refundable and there is nothing they can do. After a 3 hours on the phone with 2 different customer service representatives and 1 supervisor the best option they provided was to reschedule for July 2020. We asked what would happen if we are still unable to travel in July and the response was "We don't know." As this trip is for our wedding we are unable to commit to a date until we know if/when travel restrictions are limited. We asked if they could be a little more flexible with rescheduling and were told they cannot offer anything else at this time.

We spent over 11 hours over the past few days calling back, getting different answers each time but no sensible options were provided. We finally got a helpful employee that was able to refund our hotel cost but unable to do anything about the flights as Tap Air did not allow refunds without a $175 fee per ticket. Our flight was cancelled by the airline but they still charge the fee per their policy.

We feel that this is an unacceptable resolution and are still attempting to get a full refund but are getting no where. Our wedding plans were cancelled due to a global pandemic and strict travel restrictions but we are expected to incur $700 worth of fees on flights that we paid nearly $2,200 for. Expedia has told us several times now that they have attempted to contact the airline to request a full refund but have been unable to get a response for 5 days now. We contacted the airline directly and were told that the refund has to be processed by the booking company.

As it stands today, we have been told by multiple employees they they will follow up with us. No one has. Expedia has told us we have to deal with Tap Air to request a full refund while Tap Air has told us we have to deal with Expedia. Neither has provided any option other than pay $700 worth of fees for a flight that was cancelled by the airline, not us. We are really disappointed with the way things have turned out and hope that Expedia can find a way to help us out.

I had a pretty bad experience with Expedia. I had to cancel a work flight from Philadelphia to California in February 2017, which cost me $900 ($850 for the flight and $50 for travel insurance). However, I was able to get my firm off to a faster start than I anticipated, so I no longer needed to travel to California personally. Instead, I had an employee who travels to LA every Thursday at my expense. When I was told that the trip was "cancelled" and my money was "refunded," I thought everything was fine. But a month later, I received a "Credit Voucher" that had specific criteria that I must meet in order to spend my money. The one that really bothered me was the requirement that any flight, hotel, etc. must be in my name and my name only. I tried to explain that I needed to use the voucher to purchase a ticket for my employee, but I was told that it was not possible.

I spent about 10 hours on the phone with Expedia, trying to explain that I was told my money was refunded and had multiple emails documenting that exact language. But I was unable to use the "Credit Voucher" to purchase a ticket for my employee. I was given a $100 credit to use on an Expedia hotel, which I thought was insulting. I can live with losing the $900, but I will always view Expedia as the company that showed a complete lack of respect for any intelligence I may have by offering me a $100 credit after I brought it to their attention that I am unable to use the $650 being kept in my name that might as well have been used for kindling.

I just want people to know that the customer service at Expedia is not very good. They are perfectly willing to only make $550 in profit off of you when $650 is within reach. They are not extremely high numbers, but that is just incredibly insulting. I will never in my life visit that website again. I consider this a $900 lesson that I'm glad I learned and could share. I asked if they would just make the $100 credit $25,000 because it basically has the same impact on my situation. Then my Friday night was over and I was shocked because I called at 2pm and hung up at 12am and I accomplished nothing. Avoid Expedia, but if you must use them I recommend buying the insurance and if you are going to miss a flight, get sick and go to the hospital. Make sure the ER doctor says that you were so sick that you could not travel. Because if he says you could have toughed it out, that insurance is still not going to cover you.

I recently had a terrible experience with Expedia Mexico and USA. I thought I was getting a great deal, but in the end, it was a nightmare. If you book airline tickets directly with the airlines, you have much more control over your booking than with Expedia. Once Expedia has your booking, you are not allowed to change or cancel any more of your booking. However, with the airlines directly, not only can you hold the booking for 24 hours, but you can also change or cancel it.

Two days ago, I accidentally booked flights on Expedia with American Airlines for January instead of December. Ten hours after booking, I realized my mistake and called American Airlines to find out their policies for this and see if we could change it. They said that if we had booked through them directly online, we could change it at no cost. However, since we used Expedia Mexico, we had to go through them, and they could not change it without charging us. Expedia USA will change or cancel within a 24-hour period, and they said that Expedia worldwide was the same with the same policies, so there should be no problem. However, that was not the case with Expedia Mexico. They said we could only change or cancel up to 10 pm that same day. We were a couple of hours over this, but still under the 24-hour period. They would not change or cancel our booking without charges, which would have cost us $700 USD to change to the month earlier on the same dates. Even to cancel Expedia Mexico was going to charge us, and then we would be charged more from American Airlines to re-issue the tickets. So no matter what we did, we could do nothing simply because we were so stupid as to book with Expedia Mexico.

I called American Airlines and had both Expedia Mexico on the line at the same time because the operator from Expedia Mexico wanted to hear for himself the policy of American Airlines. The agent told him we could change and did not understand why Expedia Mexico was refusing to do this for us. She said to talk to a manager, which he told me he was, and ask for a Sales Support Waiver to make the change. The agent Joseph hung up on both her and me, which was terrible customer service.

Now we leave the ticket unused and just buy a complete new one with American Airlines directly. What is this for customer service? Expedia Mexico does not care, and they wonder why in a couple of years they will be nonexistent. Why use them when you have more benefits booking directly with the airlines, and the cost is the same? I would not recommend using Expedia Mexico or USA.

I recently had an experience with Expedia that left me feeling frustrated and disappointed. I had purchased 10 airline tickets from Canada to Montenegro for my family, but made an error on two of the tickets by using common names instead of legal names. When my daughter, Jenny, contacted Expedia to correct the mistake, she was told that she would receive a response within 24 hours. Unfortunately, 48 hours later, we still had not heard back from them.

I decided to call Expedia myself and was given the same response - someone would get back to me. After waiting on hold for over an hour, I finally spoke with a manager and requested to know how I could rectify my mistake. She said she would investigate and give me a response as soon as she had an answer. However, I was told that I could not call her directly and would have to wait on hold for an additional hour and a half.

After speaking with the airlines, I was informed that I would be assessed a $50 fee per ticket in addition to their increased costs, which were now more than $100 each. I was shocked at the cost and told the lady that I would call the airlines myself to see if there was something they could do. The airlines confirmed the fee and sent me back to Expedia.

I called Expedia back to agree to the additional charges, but was told that a representative would call me in 24 hours. Frustrated, I asked to speak to a manager and waited on hold for an hour until one finally answered. I explained the situation again, but it was as if I hadn't called previously. After waiting on hold for an hour, I was hung up on.

I called back again and spoke with a third manager, but when she said she would need to start the process again and couldn't call me back, I asked to speak to someone in the corporate office. After waiting on hold for an additional hour, I finally spoke with Jessica. However, she was defensive and blamed me for the mistake, even though I had admitted fault. She refused to let me speak to her supervisor and told me that I would have to purchase two new tickets at a cost of $1,727.40.

Overall, my experience with Expedia was frustrating and disappointing. The lack of communication and customer service was unacceptable, and I would not recommend using their services in the future.

I had a really bad experience with Expedia.com on April 11th. I had to do my own customer service because the person I spoke to refused to contact the airline I booked my flight with to request a refund code. They said they couldn't reach out to their business partners because of the pandemic. Instead, they wanted to give me a credit that I could use later. But President Trump said that all travelers in the U.S. were entitled to a refund.

I had to call the airline several times to get the refund code. They couldn't give it to me directly, but they said that Expedia had to request it. After several calls, I finally got the code and gave it to the customer service representative at Expedia.

They told me that it would take 30 days for the refund to hit my account. I asked to speak to a supervisor, and Amy took over. She said that there was a delay in processing refunds because of the pandemic. She promised that my refund would be processed by May 11th or sooner.

But it turns out that they didn't do anything with the code for 7 days. They finally processed it on April 18th, 7 days later. But the refund was declined by the airline because of a mistake made by an Expedia employee. This caused an additional 8-week delay for my refund to hit my bank.

Expedia admitted their mistake, but they wouldn't refund me any sooner. I spent over 20 hours on the phone with them over several days. Mark at Corporate tried to give me incorrect information and timelines. He finally admitted to all the mistakes and his own dishonesty.

Three supervisors explained that the delay was caused by several internal mistakes. They won't honor the email I received from Supervisor Amy promising a refund within 30 days.

I wasted 4 hours on the phone with them for nothing. I will never do business with this dishonest company again. I wouldn't be surprised if they were earning interest on refunds they refuse to process. Consumers beware!

I've been on the phone with Expedia for what feels like forever, a whopping 1 hour and 41 minutes and 20 seconds, trying to get a refund for two American Airline tickets I bought. I thought I was covered because I also purchased trip protection, but apparently not. I explained to the customer service agent that my family has been affected by Hurricane Harvey since Friday and our home is still flooded. The whole of Houston is flooded, and we've been told that the tail end of the hurricane will hit Houston again on Wednesday with more rain and flooding predicted until the end of the week. Our scheduled flight is for Saturday, September 2nd, but there's no way we can leave our 7-year-old and 5-year-old in our flooded home while we go out of town for three days.

The Expedia agent told me that they would only refund me the Expedia fees, not the airline fees, because the trip protection only guarantees Expedia fees. They also said I could "change my flight and schedule to fly out before September 13 without penalties". But that's not helpful when the whole city is flooded and no freeways, highways, or roads are accessible, and won't be for the next four days.

I explained all of this to the Expedia agent, but they said American Airlines would be "happy to cancel my flight, but I must file a claim for a refund, but no guarantees can be made at this time". I'm so frustrated because I thought I was protected as a customer, but apparently not. I've been on the phone with Expedia for 2 hours and 40 minutes now, and they're telling me I can cancel my flight, but if I want a full refund, I must email American Airlines requesting it, but there are no guarantees.

This is the worst online experience I've ever had, especially considering I purchased all the protections provided and sold by Expedia. They claim there's nothing they can do because American Airlines won't provide a full refund with trip protection purchased, even though trip protection is sold by and an affiliate of Expedia. And to top it off, Expedia's customer service department is located in the Philippines. I had to request to speak to an Expedia agent located in the United States, and they told me the wait period would be extremely long while they try to locate one.

I'm so disappointed and frustrated with Expedia. They make no guarantees or refunds with or without trip protection, so I would advise customers to purchase airline tickets directly from the airline.

Expedia is a terrible website to book your travel plans with. My husband and I had a horrible experience with them. We booked a business class ticket for two people from San Francisco to Jakarta on December 18th using my husband's Expedia account. We are gold members, so we thought we would have a smooth experience. However, we were wrong.

On July 18th, we changed our ticket to December 28th and received an email confirmation for both tickets. On December 27th, Japan Airlines sent an email to my husband, informing him that my ticket had not been changed from December 18th to December 28th. We immediately called Expedia and spoke to an agent. After almost an hour, she said my ticket had been reissued, and we thought the issue had been resolved.

However, later that day, Japan Airlines sent another email to my husband, informing him that my ticket still had not been changed. We called Expedia again and spoke to another agent who told us they were still waiting for confirmation from the ticketing agent. They told us to relax and that they had it under control.

Later that night, I received a missed call from Expedia. I called them back, and I had to explain the whole situation to another agent. She told me that they needed to confirm with the ticketing agent, and my ticket was still in the queue. She assured me that I would get my ticket reissued in three hours.

The next morning, we woke up and checked our email, but there was still no ticket reissued by Expedia. We emailed Japan Airlines and asked if my ticket had been reissued, but they said no. We called Expedia again and spoke to another agent who told us the same thing. They just needed to confirm with the ticketing agent and the airlines.

We arrived at the airport, and by this time, my husband had been on the phone with them for over three hours. Expedia told us that their agent had made a mistake and would refund us the money. We didn't ask for a refund; we wanted the ticket to be reissued or a new ticket to be given to us. Japan Airlines told us that the booking was there, and Expedia just needed to issue the ticket.

Expedia made a mistake, and they refused to issue a new ticket for me. I believe it's because it was a business class ticket, and the price difference to buy a new ticket was $5,000. They also refused to book a new ticket for the next day. We demanded that Expedia pay us the difference for the new tickets, but the agent on the phone said that corporate would check the recording and send us an email.

We have the email confirmation from Expedia that our flight has changed to December 28th. It's clearly Expedia's mistake, and they are trying to wash their hands off it. We are tired, physically and emotionally. We were supposed to travel together with my mom and get quarantined together. Now she has to travel alone and get quarantined alone. We had to book a hotel to stay for one night and also change all the arrangements for quarantine.

We booked the next day's ticket, and the price difference was $3,000 plus. So the least Expedia should do is reimburse us the price difference. We have been loyal Expedia customers for so many years, but now it's time to say goodbye. We feel cheated and scammed by Expedia.

I had travel credits with expedia, and I tried to book a flight with them. I booked an entire vacation for the sole purpose of using those travel credits. I followed all of the prompts to use the travel credits on the website. I entered my credit card information, assuming it was necessary for a security deposit or some other legitimate purpose. My Itinerary is # [protected].

In fact, expedia charged my credit card, although I had no intention for them to do so. I did not realize this until I was at the airport. At the airport, I realized this was the case. Westjet was very accomdoting, and provided me a variety of options. I called expedia, who say there was nothing they could do because of Westjet's policy (although Westjet representatives, standing beside me, said that was not the case).

Ultimately, Expedia ruined my vacation. After several calls, it was explained to me that I could use my travel credits to book a flight as long as I do so in June. To clarify, because I asked for specific clarification, I was advised I could book flights in June, for flight dates in later months.

I just signed on to do so, and the credits are gone, although they are not supposed to expire until the end of the month.

Ref: Case ID S# [protected]

I purchased air tickets from Expedia for travel to and from Morocco. on TAP. We were to fly from Maraksh on March 20th TAP Air Portugal. The flight was to leave at 12:45 PM. So we arrived at the airport at 10:45 and joined the check in line. Upon reaching the counter at 11 AM, the agent told us the counter was closed and the flight was actually leaving at 11:45. We were unaware of this as the email from the airline a day before the flight still showed departure time to be 12:45 PM. So, even for the new departure we had one hour to dearture when we reached the counter. The agent further told us that our tickets stood cancelled and we had to make our own arrangements for travel. We purchased two tickets for travel next day as there was no other flight that day and spent the night in a hotel.

I have been trying to get refund since March 25th.Expedia staff advised me to reach the airline which I did.The airline advised me by email to reach Expedia for refund, I forwarded that email from TAP to Expedia on May 26th. I have had no response. I have also referred this matter to US Department of Transportation

RE: refund request for Expedia [protected]

Expedia travel confirmation - Tue, 13 Jun. - (Itinerary # [protected])

Reservation date: Mon, 29/05/2023

Name of the Hotel: VH Eurostar Durres Hotel & Private Beach

Hi,

Basically, the above HOTEL I booked a room through EXPEDIA and paid in full is inaccessible and requested a full refund from EXPEDIA, but so far the issue has NOT been resolved yes as I keep receiving generic responses from EXPEDIA.

I am still looking for full refund on this booking

Regards

I recently took a trip to visit my brother in Kelowna, BC and I had a lot of issues with Expedia.ca. I was really disappointed with their service and I wouldn't recommend them to anyone.

The first problem I had was that they kept telling me that my flights were going to be cancelled, even though they weren't. I called Air Canada to check and they said that they had no idea where Expedia.ca was getting their information from. After spending the whole day on the phone with both Expedia and Air Canada, I finally found out that my flight was still going ahead as planned. I don't know if Expedia was lying to me or if they just didn't know what they were talking about, but either way it was really frustrating.

The second issue I had was with one of their customer service reps. He didn't seem to understand how time zones work and he kept telling me that my flight didn't make sense. He said that we would leave Calgary at 9 and arrive in Kelowna at 9, which he thought was impossible. But there's actually an hour time difference between the two cities, so it does make sense. He kept trying to get me to cancel my flight, which would have cost me a fee, instead of just waiting for the airline to cancel it if there was a problem.

Overall, my experience with Expedia.ca was really stressful and frustrating. I wouldn't recommend them to anyone and I won't be booking with them again. Next time, I'll just pay the extra money and book directly with the airline.

We recently had an experience with Expedia that left us feeling frustrated and disappointed. We had booked a retirement trip through their website, which unfortunately had to be cancelled due to the Covid-19 pandemic. However, we were given flight vouchers on AeroMexico and were told by Expedia that we had until May 31, 2020 to book and November 30, 2020 to travel. We were hopeful that we could still make our dream trip a reality.

We then contacted Expedia to request a travel extension due to Covid-19, which they said they would do on our behalf. However, when we contacted AeroMexico, they had no record of this request. We were then left with no choice but to call Expedia's Customer Service to rebook our flights. Unfortunately, we were unable to get through until late April, after waiting on hold for a staggering 14 hours! When we finally spoke to an agent, we were told that AeroMexico had gone bankrupt and that there was nothing they could do to help us.

Feeling frustrated and confused, we decided to contact AeroMexico directly to see if we could get more information. To our surprise, we found out that AeroMexico had not gone bankrupt at all! We immediately called Expedia back to inform them of their mistake, only to find out that we had actually only had until April 30th to rebook our flights, not May 31st as we had been previously told. By this time, our tickets had already expired, leaving us in a difficult situation.

We tried to contact Expedia numerous times over the next month, waiting on hold for more than 50 hours and speaking to supervisors, but to no avail. Finally, we were told that Expedia had made a mistake and that they would honour our tickets, but that we would have to submit a claim to their Customer Service department. We did as we were instructed, but to our dismay, we received an email telling us that our tickets were expired and that there was nothing they could do to help us.

At this point, we felt like we had no other choice but to pursue a legal route. We were disappointed with the way that Expedia had handled our situation and felt like we had been given incorrect information from the start. We hope that our experience will serve as a cautionary tale for others who are considering booking through Expedia.