Expedia
Reviews and Complaints

I recently had an experience with Expedia CA's affiliate, Carrentals.com, and it was not a pleasant one. I had rented a midsize SUV for a weekend getaway to a cottage and had prepaid for it. I even called the rental agency on the day of pickup to confirm that the car was ready for me. However, when I arrived at the rental agency, they informed me that they did not have a car available for at least 45 minutes. I was disappointed but decided to wait. However, after an hour of waiting, I was told that they did not have an SUV available and offered me a sedan instead. Unfortunately, a sedan was not suitable for my needs, and the agency could not tell me when they would have an SUV available. I waited for another hour and then decided to cancel and make other arrangements.

To my dismay, the rental agency could not give me a refund and told me to call CarRentals.com. When I called CarRentals.com, they also refused to give me a refund and kept me on hold for 30 minutes. After almost two hours of waiting at the car rental agency, they offered me a mini-van out of desperation. The vehicle was old, with stained seats, and well below the standard that one reasonably expects for a rental vehicle. To make matters worse, when I checked my credit card statement after the weekend, I discovered that the price I was quoted by CarRentals.com was in USD! Converted to CAD$, it meant that I had paid over $600 for a crappy minivan for three days.

I was extremely disappointed with the service provided by CarRentals.com and the rental agency. I don't understand how companies such as CarRentals.com and Expedia are allowed to operate in Canada. They should be reported to the police and shut down. It was a frustrating experience, and I would not recommend using CarRentals.com or any of Expedia CA's affiliates for car rentals.

I gotta tell ya, I had a pretty rough experience with Expedia CA. I thought it would be a good idea to call their 1-800 number to book my trip, but boy was I wrong. I was on the phone for a whole 30 minutes just to book the trip, and then it took me a whopping 4 hours to fix the mistake that the booking agent made. Can you believe it? He spelled out all the names for me, but still managed to enter the wrong name on one of the tickets. I mean, come on, how do you mess that up?

To make matters worse, they had to re-book our flights 3 times because they kept getting the names wrong. And get this, all the last names were the same, but they still managed to mess up 1/3 of them. I don't know about you, but I don't think names are that difficult. During all this back and forth, the flight price went up by over $100 US dollars. They only offered me a measly $25 coupon, but after some haggling, they finally agreed to give me a $100 coupon. But guess what? I still haven't received it yet.

Just to be safe, I called the airline to make sure everything was correct. And you know what they told me? Expedia didn't even book the seats on the plane like they were supposed to. So now I had to pay another $100 US dollars just to book the specific seats with the airline. I couldn't believe it. I spent 7 hours on my day off dealing with this mess, and I ended up paying an extra $200 US dollars because of their mistakes.

Honestly, I should have just called American Airlines directly. Expedia CA was just too disorganized and made too many mistakes. I hope you can learn from my mistake and avoid booking with them.

I've used Expedia.ca to book many trips in the past, and while most of them went smoothly, my recent experience has left me feeling frustrated and disappointed. I had to rebook a flight using a voucher from a previously canceled trip, and it took me seven hours of speaking with various agents to get it done. I was cut off multiple times and had to wait for call backs, which was very inconvenient.

To make matters worse, I was lied to about their policy, and some agents told me that I couldn't get the service I needed, while others later offered it to me. This inconsistency was frustrating and made me feel like I couldn't trust the information I was getting from them.

But the worst part was when I found out that the outbound flight I had rebooked was canceled, and Expedia didn't inform me about it. I only found out because I called the airline to confirm wheelchair service a couple of days before travel. If I hadn't done that, I would have arrived at the airport without a flight, which would have been a disaster.

When I called Expedia again to sort out the issue, it took me another two hours to get through to an agent, and they told me that the flight would cost $900 more than what both Expedia and the airline were advertising. I ended up booking the flight myself directly with the airline, which was a hassle but at least I knew I was getting the correct information.

I wrote a complaint to Expedia, and they quickly responded, asking me to call customer service to discuss compensation. They gave me a case number and asked me to speak with a higher department, which I did. But when I questioned the meager $200 coupon they were offering, the offer was withdrawn, and I was told they would do nothing.

Overall, I'm very disappointed with my experience with Expedia.ca. While I've had good experiences with them in the past, this recent set of experiences has left me feeling like I can't trust them to provide good customer service when things go wrong. I won't be booking with them again in the future.

Expedia CA is a travel booking website that has left me with a sour taste in my mouth. Their customer service is poor and their handling of credit card information is unreliable. I recently booked a hotel for five nights in Canada using my Canadian credit card on their website, expedia.ca. The price shown was in CAD, but to my surprise, they charged my credit card in USD, resulting in an additional charge of 85CAD due to the outrageous exchange rate they used. To make matters worse, my credit card company charged me an additional 2.5% for the foreign exchange transaction.

When I contacted their customer support, the representative was not helpful and had to run back to the helpdesk three times. All they could tell me was that the exchange rate they used was accurate for that day, which I found hard to believe. I was left with no choice but to cancel my reservation and rebook, which resulted in me having to pay the new price for the hotel. Although there wasn't much of a difference in price, I felt like I shouldn't have had to pay for their mistake.

To add insult to injury, when the customer support representative contacted their supervisor, they refused to speak with me and told the representative to ask me to "F off." This kind of behavior is unacceptable and shows that they don't care about their customers.

In conclusion, I don't trust Expedia CA with my credit card information, and I don't trust their customer service. They clearly don't care about their customers, and I will never use their service again. It's a shame that I can't delete my account with them, but I will be booking my travel elsewhere from now on. There are plenty of other vendors available who value their customers and provide better service.

This company is not worth your time or money. The savings you may receive are not worth the trouble you will face later on. We bought three seats from Barcelona to Toronto and paid extra for advance seat selection and hotel costs. Unfortunately, due to Covid, the airlines cancelled everything, and the refund process began. If we had booked directly with the airline, we would have received our refund promptly. However, after many hours on the phone with Expedia and a three-month wait, we only received a refund for one of the three tickets purchased. When I called Expedia, they claimed that the airline had only refunded one ticket. However, when I contacted the airline, they confirmed in writing that they had only received a request for one refund. Expedia is a bunch of liars. When I went back to them, they said it was an oversight on their part and issued another case number, promising to take care of everything. It has now been almost 12 weeks, and I have received nothing. When I called again, the customer service representative said there was no record of my last request and promised to leave a new case number and have a manager call me within 24 hours. We are now on Manager #3, and it has been a year since this all started. If anyone knows how to reach an executive at Expedia.ca, please let me know. Deceit is a corporate trait that usually starts at the top, so I hope this review is read by many. As noted above, run, don't walk away from this company and all its subsidiaries. Expedia now owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets, and eBookers, among others. Buyers beware!

So, I recently booked a flight with Expedia CA for a trip from Montreal to Vancouver. I was moving across the country and had everything planned out. However, a few days before my flight, the moving company called me and said they had to postpone by one day. No big deal, right? I called Expedia to change my flight to the next day, and the representative assured me that it was not a problem at all.

Fast forward to the day of my flight. I arrived at the Air Canada check-in counter an hour early, only to be told that I was not on any flight. The representative informed me that my flight had been cancelled the previous day, but nothing had been re-booked. I was shocked and confused. I immediately got on the phone with Expedia, and the representative told me that they had made a mistake and didn't confirm the booking. Can you believe it? The representative didn't even hit the enter key on her keyboard! I was stuck in the airport overnight with no places open to eat and nowhere to sleep except for a bench. It was a terrible experience, especially during the Covid pandemic.

Once I arrived in Vancouver, I called Expedia to see if they could offer me any compensation for their mistake. I mean, they screwed up so badly that it boggles the mind. However, the supervisor I spoke with started arguing with me instead of taking responsibility for their mistake. Finally, she offered me a $200 hotel voucher, which I knew would just expire. I was so frustrated that I lost my temper and hung up.

In conclusion, I would advise everyone to stay away from Expedia CA. They are the most incompetent travel company I have ever dealt with, and they won't even take responsibility for their own mistakes. It's just not worth the hassle.

Expedia CA is a website that allows people to book travel accommodations such as flights, hotels, and car rentals. However, my experience with the car rental service was not a pleasant one. I booked a car rental through Expedia for a trip to Mexico. When we arrived at the airport, we could not find the car rental company that we had booked with. Instead, we found a company called Americana, which was suspicious. We were then told to pay for a taxi to get to the car rental place from the airport, which was unexpected since there is usually a free shuttle service.

Finally, we arrived at the car rental company and were told that we needed to get insurance from them in order to release the car, even though we already had our own insurance with multiple credit cards. In addition to our reservation fees, we needed to pay another $525 USD to get the car. This was a huge hidden fee that was never disclosed to us when we made the reservation. Needless to say, we were not going to pay that much money, so it ruined our trip because we were left there with two young children and no means of transportation. All our plans had to be changed because of this, and we could not find another car last minute in a foreign country.

When I contacted Expedia, they said there was nothing they could do and that companies were allowed to do this on their platform. This is unacceptable. It is unethical for Expedia to advertise these companies on their website and then profit on the backs of unsuspecting consumers. Expedia should take some responsibility for the retailers they advertise on their platform, but so far they have taken none. I have contacted Expedia several times for the past 3 weeks, only to be shuffled around and promised phone calls from managers. This is not a good business practice.

In conclusion, I would not recommend using Expedia for car rentals. They allow scammers on their platform and do not vet the retailers on their website. It is not worth the risk of being scammed and ruining your trip.

My son and his fiance were in august 2022 in poland, so my son tried to reserve hotel, but the card didnot go thru. After that I tried to use my bank of america credit card from the us, so it was fine, I paid off all reservation balance. So, my son told me that llater you charge his card too, it means that you charge us twice for the same reservation. Can I plese get my refund, because you charge me twice

I have received the email that my flight with Air Canada has changed therefore they need to change to a different time. I am fine with any time.

Asiana refused to comply with Expedia without paying extra difference.

Now Expedia emailed me that I have to cancel the flight to get a full refund or look for another flight on my cost. (From Toronto to San Francisco on July 10th).

My Expedia itinerary [protected].

I planned this trip a year ago and booked this flight back in March. There is no way I can cancel and rebook it. So far Expedia hasn't done much to solve the issue caused by Air Canada's sudden change not my request.

I have been very frustrated with their unprofessional business demeanour. I do not know what to do.

Thank you,

R.

On May 19th, 2023 I made a reservation for a car rental with Expedia, reservation was confirmed to my personal email, as well the additional insurance in case any accident. I'm local central Florida resident, I was not arriving to Orlando airport, I just need a good deal rental to travel to Sarasota to stay for couple of days, the rental was to pickup at a location very close to the airport where is a parking garage (Omni) for people who is traveling, same location I was using to drop my personal vehicle.

The car pick up was for June 7, 2023 at 11 AM at 7652 Narcoossee RD, Orlando Florida, where the name of the company used by Expedia was Priceless Car Rental, according to receipt, the drop off was supposed to be at the same location. The total cost was $139.85, including collision protection (insurance). Sadly, when I got there few minutes prior to the 11 AM mark a person located at the entrance was the one who talked to me his name is Josh, he did not want to provide any last name, he told me lots of different rules to rent me a car, which I said it was already paid with Expedia, immediately he said, "those are third parties and they have no business with them", basically, in order for me to get a car was renting a car directly with them. I insisted that the car was already paid and he did not recognize my rental at all. I requested to speak with a manager but he said he was the manager, he provide me a business card which is called, Green Motion car and van rentals.

After failed attempt to pick up the car, I called Expedia and I talked with an agent Called Rose R. I was with the agent close to 50 minutes, where she tried to call the rental company with me over the phone but she had not luck, then she told me that she is going to send an email and I have to wait until the figure out what happened, but I insisted that that is not a legal way to do business and I want my refund back but she said I have to wait. I called couple hours later and I talked with an agent called Brandon which gave a the same solution as the previous agent.

I was charged $309.25 and $304.35 for a hotel room. I did not stay at that hotel because I had to have my credit card to check in. I had left it at home. They would not take a credit card over the phone or cash. They told me from 2 different people there that I would not be charged. I got my credit card and came back the 2nd night and the hotel charged me $334.35 for one night . . which I paid the hotel.

my wife and I used expedia to book airplane travel from Nice France to barcelona spain for a family trip. one of our granddaughters was to travel with us and is no able longer to participate in the trip. given that the trip was booked with the intent that she would participate. Unfortunately, she has experienced some difficulties and is unable to travel with me, my wife. her uncle and aunt an two of their children. The scheduled date for the nIce to barcelona flight was july 29. Unfortunately, we learned that she could not travel on may 16, 2023. The flight was booked ion april 19, 2023.. We did not know of her situation prior to the May date referenced above. We decided to cancel our family trip upon learning of my 13 year old granddaughter's inability to share the experience with the family.

We contacted Expedia after the decision to cancel the trip from nice to barcelona. expedia informed us that the company policy did not allow expedia to cancel the booking more than 24 hours after booking. The Expedia customer service agent provided contact information for EZ Jet and we experienced failure to contact EZ Jet. Finally, today, after an extended session with Expedia customer service we were connected with an EZ Jet customer service representative. The EZ Jet representative informed us that we would be refunded $111.00 for taxes and fees, but not the cost ($1,209.42 of the 7 tickets would not be refunded.

I understand that Expedia's position on the refundable tickets and understand that EZ Jet has their independent guidelines for what qualifies for refunds. I was told that they would require a Medical Condition Report certifed by a certified doctor. Our granddaughter does not have a medical condition.. Therefore, they would not even consider a refund without the submission the required medical donditionfForm. Given that we chose not to misrepresent our situation as medically based, we lose the $1,209.42 spent on the EZ Jet tickets. I find it difficult to believe that expedia would not consider an unforeseeable situation that did not exist within the 24 hour cancellation window set by Expedia. I understand the position of expedia, but find it difficult to accept a loss of the full amount of the purchased tickets for something that came up in my granddaughter's life that occurred a month or so after the reservation was mad..

Unfortunately, we have no control over life events. We appeal to expeidia to allow consideration of our situation. We have used expedia multiple times over the years and have found the company to be reliable and customer service oriented. This situation described above does not affirm the relationship we have enjoyed with expedia.

After being a satisfied Expedia client for many years, I will be ending my relationship with Expedia as I’ve lost the sense of trust that I once had with the company. Although I am only one customer I had always felt that to a successful company, every customer is important. I learned today through my discussions with a Customer Service agent and Manager that this is not the case with Expedia.

My daughter and her young family were going to be traveling from Prince George to Vancouver Island this summer and I offered to break up the trip for them by booking them a hotel in Chilliwack for their coming and going. I used Expedia as I usually do and located the Comfort Inn in Chilliwack. I noted that they were advertised on the Expedia sight as a pet friendly hotel so I booked the rooms as my daughter is traveling with a small dog. I did not pay the extra for cancellation insurance because I knew that my daughter’s plans would not be changing.

My daughter recently contacted the Comfort Inn in Chilliwack to confirm that although the room was under my name, she would be the one checking in. She also advised that she had a small dog. She was then advised that the Comfort Inn only had certain rooms that were pet friendly and they had no pet friendly rooms available for the dates booked. They also advised that they would not be refunding the $637.26 that I had paid to Expedia.

I did not recall seeing anything on the Expedia site about the fact that only certain rooms were pet friendly so I returned to the site to try to locate that info. I looked at the first booking page and found no such information. I then went to the link for More Details and again found no such information. I then went to the Price Details screen and found no such information. I finally went to the Policies link where I found a notation that not all rooms were pet friendly and that the Comfort Inn should be contacted to check on availability of pet friendly rooms.

I contacted Expedia Customer Service confident that this mistake could be corrected. I thought I would have no difficulty getting a refund from Expedia for a booking that was completed with all good intentions. The information about the hotel having only specific rooms that were pet friendly was buried deep within the Expedia site while the information about the property being pet friendly was featured front and centre on the site. Had the information advising that not all rooms were pet friendly been displayed as prominently, I would have followed through with the property before booking. The Customer Service agent contacted the Comfort Inn to see if they would be willing to cancel the booking and refund the money for the room but the Comfort Inn declined to do so. I then asked to speak to the Expedia Manager but received the same response. Expedia advised that they also were unwilling to refund the money for the bookings that we were now unable to use.

People use Expedia because searching and booking a property is fast and convenient and sometimes more cost effective. An expectation that Expedia clients must thoroughly explore every link on the booking site is unrealistic and eliminates the fast and convenient portion of this equation. As for cost effectiveness, there are plenty of other sites that offer that with perhaps a more client centred approach to their business.

I am deeply disappointed with the responses from the Comfort Inn and from Expedia. These rooms are booked for the middle of the summer and almost two months in advance. Both Expedia and/or the Comfort Inn would have easily been able to rebook these rooms if they had been willing to waive the cancellation policy under these circumstances but instead they went for the money grab.

As a consumer the only option left to me is to use whatever venues I have available to me to warn others who might be using either of these companies to be very careful that they don’t fall into the same trap that I fell into. This whole situation could have been avoided had Expedia simply placed the warning that not all rooms are pet friendly alongside their statement that the property was pet friendly.

Dan Bazowski

[protected]@shaw. ca

[protected]

I rented a car through Expedia for Sixt and had to pay in advance. The rate was better but not that great. Weeks later, days before the rental, I had trouble reaching Sixt (or using their app) to provide drivers license, insurance etc. necessary for arrival to the airport where booked. I got zero customer service so I asked to cancel. They told me they would but if I wanted a refund (I did), I had to contact Expedia (they said to contact Sixt.) It never got cancelled then, so I had to manually cancel it when days later (still before the rental) it still showed in emails I was getting, as not cancelled. Expedia was to contact Sixt about their threat to keep all the payment (still days away from the rental.) Never got back to me. They cancelled that day not when I originally called, so I am out over $180.00. Scam by the two companies that kept all the money. I posted negative Yelp review of Sixt so they invited contact. Will see where it goes. I assume nowhere and I will never use either company again.

Hi There,

Its regarding Itinerary #[protected] for hotel booking at Hampton Inn & Suites Atlanta-Downtown.

Check-in Sun, Mar 5

Check-out Wed, Mar 8

I am requesting to Credit $1358.94 paid for above reservation.

I booked this hotel to attend an office conference in Atlanta, but due to high number of participants next day office told us not to reserve hotel.

While booking hotel I didnt noticed by mistake, but when I received booking confirmation email, I realized that its non-refundable.

I called Expedia support to explain the reason why I need to cancel the booking, and support person cancelled it for me.

I am requesting to Credit $1358.94 so that I can use this money for future bookings via Expedia.

Price Summary

Accommodation 1 $1,358.94

Nights: 3 (avg./night) $383.20

Taxes $209.34

Hotel Booking Protection $78.14

Total $1,437.08

I have used Expedia in past and had good experience. Please help me to keep my faith with Expedia.

Looking forward to your support!

Thanks,

Shobha

My itinerary # [protected] and airline confirmation HBCJJR (ON JETBLUE).

I was charged $70 during precheck in the night before the flight on 28th May and another $45 at the counter on 29th May when trying to print my boarding pass.

The charge of $45 should have never been requested of me and I require a refund directly to the card charged please.

Thank you for your attention to my matter.

31 broadway hotel new york, Hotel has so many complaints I checked in 6/2/2023 roaches crawling on walls, rooms not as described, refrigerator not working-leaking, Air conditioner out. Owner asked for Cash app only. Why? because it is a scam. As we were checking in other guests were running out. Something needs to be done about hotel. Eliza needs to give our money back. SHe was notified and told me that she was not the owner. SHe advertises on your platform. please contact me [protected]@yahoo.com

Dear Helpful Person,

I understand that Reservation Counter books through you.

What Reservation Counter's URL advertises:

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https://www.reservationcounter.com

44K+ Facebook followers

AdOfficial Site. Book Hotels Today. No Change or Cancellation Fees. Independent, Easy Savings, and Excellent Support

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What happened to me:

On May 18th, I was trying to book a reservation at the Grand Stay Hotel in La Crosse, Wisconsin.

However, when I called what I thought was a direct connection, I reached Reservation Counter. The agent there could not find the rate that I had previously found for the Grand Stay but switched me to the Radisson in La Crosse.

Interestingly, within minutes of making the Radisson reservation, I was able to find the original rates at the Grand Stay and booked my room there. I immediately cancelled my Radisson reservation. However, subsequently it was brought to my attention that such reservation was non refundable (guess at 79, I am hard of hearing).

This appears to be false advertising and bate and switch. Thus, I would like a refund of my $797.12 or a reinstatement of my reservation without further charge to me.

I have tried to settle this matter directly with Reservation Counter but they have been numb to my complaint and have never reconciled their advertising with how I was treated.

Thanks,

Peter

Peter E. Rinn, J.D.

Reservation, Radisson Hotel in La Crosse, WI, June 20-22nd, Confirmation Number [protected]

on May 23 May 30

I am requesting a refund

one autism and a physical disability. Would the mold? Being in the room the doorway was so narrow the tiles were slippery and unleveled When Maxine walks she drags her feet because of her physical disability she’s also deaf and has autism she almost tripped the bed was uncomfortable because the mattress was not sufficient her back hurt

Recently we took a weekend trip to Chestertown MD. We looked at the hotels, in Chestertown MD, and they were VERY PRICEY! So, we looked on your Expedia website and found a hotel in Edgewater MD.

According to Expedia, this hotel is Approx 17-miles away and a 20-minute trip. We wanted to go back to Chestertown, so we booked the hotel. When we got to Chestertown, we found out that your sight had INCORRECT INFORMATION. It might be 16 miles if I was a duck or if I could hover over the water. IN total, it took 75-minutes to get to the hotel and it was nearly 60 (NOT 16) miles away.

Unfortunately, we have events planned for the second day that we could not attend.