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Expedia review: Booking

T
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10:58 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have been looking for weeks for a trip and finally yesterday on Sep 12 2023 I found a price, hotel and car I was happy with. I went to book it and after I entered the payment info the site told me the price had changed by over $562 per person. So I kept trying with same hotel, different hotel, etc. Still same conclusion. Now I have several pending charges on my credit card. I am completely frustrated and exhausted at this volatile way of booking travel. It is way too stressful to say the least. The same price kept coming up all day long so when I finally got home from work to book it, that price was not being honored. And because I kept trying now there are so many pending charges. Expedia is a dishonest company and does not allow people to book easily and at prices they show on their website. This is fraud. You cannot tell me the price is subject to change etc.. but have the same price on your website all day long, everyday. Only to tease the client until the final moment and then at the very last moment tell them that the price has gone up. Terrible.

Desired outcome: All I really wanted was to book a 4 day trip with my husband to celebrate our 30th wedding anniversary. Now its ruined.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Expedia Category
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Most discussed complaints

I am a medical student in St
4
(opinions to this review)
 I recently booked and stayed at a hotel in Denver, Colorado
4
(opinions to this review)
 On October 6th, 2020, I booked airline tickets for me and my son through an online travel agency.
4
(opinions to this review)
 I have working with Expedia to obtain a refund for changes to itinerary I did not accept or approve of
4
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 Hotel booking / cancellation
2
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