Firestone Complete Auto Care
Reviews and Complaints

Invoice #136796 Salesman Joseph and Auto Tech Ricardo. July 7th 2022. My name is James Atkinson and I took my Toyota Camry to have a simple tune-up and I was overcharged for repairs on my car that didn't need to be done. For example I was charged $64.00 for replacement of my license plate lightbulbs. I was also charged for belts and labor.

I brought my vehicle to Firestone Store #679542 for several services to be performed including tires, brakes, alignment, belt, fluid flushes, etc. While I won't get into the delays that caused the vehicle to remain on site for 3 full business days, I will talk about an issue upon leaving the store. One of the services I requested was a differential service. I drove away and started hearing a rubbing sound coming from my rear axle. Vehicle was brought to the local dealership where I was told today that the wrong type of oil was installed during my differential service (with no friction additive as required by the manufacturer). This has 100% caused a repair exceeding $1700 and loss of use of my vehicle. The dealership recommended that I follow up with Firestone on this. So, I called Wayne, store manager in beaumont. He said he would contact the dealer because he felt like they used the proper oil even though the dealer said they tested it and it was the reason for failure of the parts. Now, all I know is that I did not have any problem before I took it to Firestone and the vehicle went directly to dealer and now there is a $1700 repair bill and obviously I did not request that the wrong lubricant be put into my vehicle so I fully expect Firestone to be held liable to cover this repair and refund the service fee charged for doing the incorrect service to my vehicle. I did not receive a return call from Dwayne or anyone else from Firestone regarding this today after the initial call. So far, I have been nothing but understanding and nice throughout several issues for the services they performed on my vehicle between 6/29/22 and 7/1/22 but I do expect a resolution for this. Jason Frasier [protected] [protected]@msn.com

7/5/22, Invoice # 198366, Store #325545

My Vehicle took to very long to have oil change done Approximately 4 hours when originally quoted 3:30 Hours. I mentioned i couldn't wait. I was advised they would put it back together. Took it home and it was leaking oil by the next morning oil was completely gone. Not sure if this has caused permanent damage to my vehicle. But i am very upset with this location.

My Phone number is [protected]

On 6/16/22, my 2006 Volvo would not turn on, after I went shopping at 306N W Plaza Real, Boca Raton, Fl, about 14 miles south of my home. I had the car towed to my home, and had a licensed mechanic, Matt, check it. He made a small adjustment to some "sensors" and recommended a tune-up.  So, on 6/17/22 12:25 PM, I took it to Firestone for them to diagnose the problem (5190 W Atlantic Ave Delray Beach, Fl. (Store #025100)

My daughter and I picked up the Volvo at 6:35 PM Friday, 6/17/22.

Work Order # 526020 Service Advisor, Don, [protected]

Technician: 99 GUIVARD

Paid $115.89 as per Retail invoice # 526020 for oil change, vehicle inspection, etc.

This was billed to my daughter's account:

Del Aguila, Rachel

2079 SE Heathwood Cir

Port St Lucie, Fl [protected]

PLEASE NOTE OUR ADDRESS WAS NOT UPDATED ON THE INVOICE (even though we have been living here in Delray Beach for 3 years)

The next day, 6/18/22 10:30 AM, I decided to visit my son in Pembroke Pines, and took I-95 South. The car stopped responding to the gas pedal, and I was able to roll over to the right side of the road. I then called my USAA roadside assistance. However, Diaz Roadside Assistance just happened to be "patrolling" that area (it was just before Exit 33 South on I-95) and they towed the car and brought me home. I arrived home about 1:30 PM 6/18/22.  

Tuesday, 6/21/22, a licensed Mechanic, Matt [protected]) came to examine the car, and noticed right away that there was no engine coolant and that the engine seals were all melted. Matt noticed that "the hose to the coolant was not re-attached properly and that allowed the coolant to dry up," thus causing the mishap while I was driving.  

So, it appears that Firestone forgot to replace the hose to the coolant, and that resulted in the car now being totally useless.  Additionally, due to their "alleged" negligence, I, a 77 year old woman, was put into an extremely dangerous, life-threatening situation, given that the car stopped responding on a very busy I-95, with huge amount of traffic going at 60-70 mph. Very frightening, and totally due to Firestone's incompetence.  It appears that the mechanics at Firestone in Delray Beach were incompetent, since their negligence caused me to be in a near-death experience on I-95, I think $25,000 would be a suitable settlement.

I took my car in to firestone on Belmont Ave. Liberty Ohio on June 29 2022, to have an oil change and tire rotation. When I left firestone after work was done there was all this rattling loud noise which was'nt there when I took my car in. I went back to firestone only to be told a big lie. Whoever worked on my car pried hub cap off and broke a chunk of metal out of it. I have picture but having problem uploading to this message. Fireston people tried to tell me I scraped my hub cup which is not true at all my hub cap was perfect, no scratches were on my hub. my hubcap was not broken when I took in. Can you please send me an email address so I can send you a pictue showing how it was pried off?

On Friday July 1st we took our 2003 Dodge Ram 1500 for 4 brand new tires. During the tire replacement my husband I received a call that the truck didn't sound good and was "poorly running" per one of the workers in a very demeaning and rude way. Upon pickup of the car the workers told us that the truck was cruddy underneath so they cleaned it out and recommended replacing the throttle body and getting a tune up due to build up so we agreed to the work and left the truck despite the rude conversation on the phone earlier. On Monday, we followed up on the truck to find out that Firestone had not even began the work and said it would be a 3 week wait for the parts though we had already confirmed with auto zone and O'Reilly the parts was available immediately. Due to the lack of concern and disposition of the workers we decided to take our business elsewhere and upon our arrival to pick up the truck we were told now the truck will not turn on so then we had to pay for a tow to the other service center. Today, July 6, 2022 we called the other service center and they still cannot get the car to start. When speaking with another service rep at the Firestone location he admitted inadvertently that something was done but could not state exactly due to the confrontation that took place due to the rude comments made about the truck from the beginning. The car was running when initially dropped off with no issues and to come back after just getting tires and now my truck doesn't run at all is a problem. I understand trying to take initiative to fix something you see as a concern but that has now caused problems with my truck which is my livelihood and means of work for my business. Therefore, due to the workers means of "getting back" he is now causing me to lose money.

Since, I have only had problems with my last 2 visits at the Edison Mall Firestone in Fort Myers florida, I figuered I would try the Del prado Firestone in Cape Coral since they were open on Sundays but the Edison Mall store is now closed on sundays which has never happend in the 10 years I have owed this Chevy Colorado. Paying a toll bridge fee to get to this

Firestone learned me.

I thought it would be better staffed to complete all my items needed on my Colorado that has only been serviced at Firestone for the last 10 years.

I had called a week ahead of time to reserve a day and a time with the list of service's my truck was needing, since I drive my truck 100 miles a day monday - friday, servicing my truck only happens on a saturday or sunday and the Edison mall Firestone in Fort Myers has failed me the last 2 times.

I scheduled a week ahead of time the following to be completed:

3 TPMS sensors replaced, Front Brakes replaced, replace Sway bar bushings both sides, tire rotation, Lifetime alignment and a oil change/ filter.

I dropped off the truck at 8 am and called at 2 pm to see if the truck was ready to pick up and the gentleman on the other side said the master mechanic went home sick for the day and he tried to call me but didn't leave a message at 9am.

When picking up my truck at 2:45pm on sunday 7/3/22

I asked if anything was completed like oil change or brakes since a master mechanic might not be needed to do those items and I was told nothing was done to your truck nor was any other call attempted to me.

No message was left on my cell phone by Firestone and I am not sure why this would be protocal?

There was 1 bay in use and I think Sundays are open till 5pm but no offer to complete anything was offerd. I thought the Firestone issue was solely at the Edison Mall Firestone in Fort Myers but I was wrong, this is a company wide issue, a lack of training issue, a lack of staffing issue and a lack of comunication issue with 2 Firestone stores in 2 seperate cities.

So, I got my oil changed at a Vavoline, drive through store not 3 miles from that Cape Coral Firestone store on my way home since it was 5,000 miles since my last Firestone oil change.

I have an email into a chevrolet dealer to see the next saturday they have available to complete the rest of my trucks service list.

August of 2021 I took my truck into Firestone in Galletin. I knew the ac was bad. Needed new compressor.and freon. They also replaced relays,fuses and o2 censors. They said the line that pumped my freon to compressor was leaking. They said they diagnosed this because they put dye in the line. $1300.00. It lasted a week. I called and told them and they said it could be other issues like blender doors,dirty filter or bad dryer unit. I could not afford another bill so they assured me there was a yr weren't on the compressor if it was that. And I told them as soon as I paid down my bill I would schedule another appt. Which I did in May. I took it back they put a new compressor in again! And freon and assured me it was blowing very cold air. But it lasted a day. No ac again. They said it has to be an electrical issue .they recommended AES in Nashville. And had it diagnosed. No codes showed up . They said they did have to replace a fuse again! And some freon again. So I took back to Galletin. Another compressor was put in. With out checking the clutch or blender doors. And sid please take it too a dealership. We have no idea what it is. So I took to SERRA CHEVROLET IN Goodlettesville. They said line was blown out,and clutch was bad to compressor. And should have been addressed at the time the compressor was changed. The lines were not replaced only repaired and said they were to old to not been replaced. I called Galletin Firestone. They hung up on me. I just wanted them to know what they missed . I think I should get some sort of a refund on this obviously poor job. I am 67 yrs.old retired .fixed income and its not fair that a woman between advanced of. I been a loyal Firestone customer for over 8 yrs. I have proven documents from Serra and Aes .Firestone dropped the ball on this job.

My name Edwin Rivera on June 20, 2022, I went to firestone for service to my car. I have been a loyal customer for years. When the car was returned to me, I had scratches on both side of the bumper. I reported it to the person in charge, Chris, and he basically just told me to go and get an estimate and bring it in the morning and give it to whoever was there. The worst service ever, I will never go back to this shop and there are nothing but slobs working there. Other times, that I had my car serviced, there were grease marks on my steering wheel and on my seats. Horrible service there, workers don't care. I am making a complaint to the ct bureaus of consumer complaints. This car is a 2021 Toyota Corolla, nice car and they scratched it badly. I went to get an estimate from a local body shop. As they are booked and until mid-August I cannot get it worked on and I don't think I should pay for this. I also would have to leave it at the body shop for a few days, and I would need a rental because I only have this one car. Total disaster dealing with this shop at firestone in Brookfield, CT.

On June 15 2022 I took a Jeep Wranger to the Firestone store on 2414 Hancock Drive in Braselton Georgia. I talked to #22 num (employee on the invoice and another employee named Mike .My jeep had a grinding noise coming from the driver side front brake . I noticed the brake disk was wearing wrong. They inspected the jeep and called back with what they found. I talked to Mike .They said I needed front brakes,I had an oil leak on the upper oil pan. My back brakes were worn and they noticed the tires were wearing on the sides slightly and they suggested I get an Alignment and my brake fluid was dirty and needed an exchange. I then told Mike to change the front brakes and fix the oil pan leak . I was quoted a price under $1000.00 to do the job . This was all I ordered to get done . The jeep stayed the night then on the next morning I received a call that the left front caliper was locked up and needed to be replaced . I was quoted a price of $500.00. I said I would call back and give you an answer. I then received another call within 10 minutes stating that a mistake was made on the labor portion of the caliper install and it would be around $300.00. So I said Ok . Total invoice to be around $1300.00. I go to pick up the jeep and the bill is $1900.00 . I find out they changed the back brakes with my approval confirmed by the counter employee Mike .Another employee came out to talk to me . I assume he was the manager but he did not introduce himself he to talk to me at the counter while he turned the computer around and expected me to look at it and see what was done . I have been in management all my life if there is a problem introduce yourself take you and the customer away from the rest of the customers waiting on each side of us and move to a different location to discuss the problem . I mean I am trying to make heads or tails from your computer screen with people on each side of me. Puts me in a uncomfortable position . Do not get me wrong he was professional and so was I .So bottom line he refunded the back brakes . Which was $459.37 . I am looking at my invoice (at my house) and I have questions. I now notice an alignment charge of $99.00 which was not ordered also .this I did not see on the computer which I was trying to understand at the counter. Again the employees were professional . Invoice 101103 store 906088 Thanks Mike Villaume.

They stripped a bolt to the frame of my vehicle during an alignment because the technician used an impact to tighten a bolt. There is no telling the cost of these repairs or even if its possible to be repaired at all. The fact that they let my vehicle roll out of the shop without saying anything says enough to me, the lack of care for safety is unbelievable. I took the vehicle to a second Firestone location to confirm these findings and after confirming, they allowed the vehicle to drive off without concern. This is an important part of the suspension system that has a stipped main frame bolt.

This location has been horrid with customer service over the past six months. The GM has confirmed two separate appointment times prior to this alignment which was never upheld when I brought my vehicle in. The appointments weren't even written down, nobody knew anything and suggested I wait for three hours in line both times.

I've been a long time Firestone customer and I really appreciate the military discount. The only issue that I've had with Firestone before was with a store in Washington state regarding brakes. I went to the store located at 221 S Range Line Rd, Joplin, MO 6480 to address a tremor. The staff was very friendly and helpful. The technician identified and replaced ball joints and front u joints, and a new rack and pinion was ordered. I returned to the store on May 27th to get the rack and pinion installed. After waiting a half hour, I was told the parts were not in yet. The part didn't arrive until June 9th. After it was installed, I brought the truck back to Firestone that day to get an error code cleared.

The tremor issue continued after the new rack and pinion was installed and the error code remained. I brought the truck back to the store on June 13th. After waiting over four hours I was told that Firestone could not clear the code and it would need to be brought to a Chevy dealership for reprograming. The original tremor issue was still not addressed but believed to be caused by the torque converter. I expressed my frustration to the Firestone rep, who said that he would speak with the manager John Stamm.

Since the Firestone rep at the store said that the Joplin dealership would not be able to get my truck in for about three weeks, I took it to Springfield. They successfully reprogramed and addressed the code in about thirty minutes, and an appointment was set up to address the torque converter issue. I went back to Firestone and was refunded for the charge from the Chevy service center. I asked if the manager had said anything about my frustration at having to spend my time and money to address something that Firestone could not complete. He stated that the manager had left earlier that day.

I've worked in the automotive collision repair business, and I understand that it is not always easy to pinpoint an issue and that things aren't always delivered on time. What is irritating is spending a large amount of time and money and having to follow the task through to completion myself.

Josh Rolls

Sorry I am very upset I in good faith believed your clerk at Firestone store at 11327 Hull Street Midlothian Va I purchased four tires in Jan 2022 was told I would receive a visa gift card for spending so much money never happened I called many times after March 30th to give it time to be procssed no result then they told me the district manager would be contated sent numerous emails no result what knd of way is that to treat a customer of 20 years

I initially brought my car in on 5-30-22 (I had an 8:00 am appointment), at the Firerstone (Store# 021458) on McChord AFB, Wa. I have a 2008 Chrysler 300. I needed my brakes and wheel sensor checked. After the mechanic checked those items out, I was told I had a leak in one of my wheels' axle shafts. Well, I didn't have any more time to wait, so I told Mr. Mario I would reschedule for the following Monday. When went home I called and changed it to Thursday, then I called back and changed it to Saturday morning. When I scheduled the appointment for Saturday I told the person who took the message I wanted to have my brakes changed, the seal fixed and replace the wheel sensor. I dropped my car off at 7:33 am, my appointment was for 8:00 am. I called around 12:00 noon to check on the progress and Mr. Mario said because they had the car, they would be getting to it before the day was out. My wife called around 2:00 pm and he was a little rude to her. Instead of him giving her an update he told her he had already talked to me. You never tell a customer that. I paid over a thousand dollars on that brake job. He should show a little customer service. They still had not started working on my vehicle. When my wife and son picked up the car, before 6:00 pm, only the brakes were done. Mr. Mario claimed they sent the wrong seals and they didn't have the sensor for my wheel. My car was there the whole day and they didn't get to nothing but my brakes. I had a 8:00 am appointment, my car

should have been the first one worked on that day.

On 5/26/2022 I went to Firestone on 1666 Boston Rd. Springfield Ma around noon . First I am a good customer. No one other than them service my truck or cars for the last

15 years and spent thousands of dollars at this location. Till today service has always been good and in some cases outstanding! I mentioned the above fact to Dan, sorry to say I believe he's the manager, his response was: Good for you

His attitude at this point was disrespectful and condescending. As demonstrated by the fact I told him I could not understand everything he was saying. Again his curt replay and this is a quote " Get over here." In it self the response was disrespectful, compounded by the fact I need a cane to walk with because of failing health. Maybe he needs a class in empathizing with the customer. Note he also keep working at the computer with no eye connect. There are other things he said but this should suffice to demonstrate the poor

service and attitude. This all because I mentioned being upset about the poor quality tire they sold me putting my and my families safety at risk. I bought a

Continental tire which though only now has 20000 miles on it, the sidewall is degrading with splits developing 3 separate areas. Again because of my health my truck only has 23000 miles on it, most of which was done before my health declined.

Next I was told not his responsibility showing a definite disregard for my

concerns or needs.

If you're concerned, I don't threaten, this is merely an advance notice , if not handled in a timely manner, I will be notifying the Massachusetts Department of the Disabled only have not contacted

them as of yet is the good will built by Dan's predecessors who were always concerned, professional and accommodating .