Firestone Complete Auto Care
Reviews and Complaints

I had called the location at 13701 N Dale Mabry Hwy Tampa FL 33618 and spoke with Ariel on 1/17/22 to set an appointment for a repair. I showed up at the location on time. Spoke with Leonard about the repair, he claimed he had no idea where the part was and would have to wait until Ariel showed up at 9 am. I call at 9:15 to see the status and still at that point, deer in the headlights. She told me she would have to talk with Leonard. I thought when I left the location, that was to be addressed when she arrived. I have been a loyal Firestone customer for over 35 years and this is completely unacceptable. I also do not appreciate the excuses of she is young, Covid, decrease in flights etc. If that wer the case, wouldn't we be shut down again? But we are not, so the Covid excuse is a cop out for someone not doing their job effectively. As for Ariel, this is the second time she has dropped the ball, back in July I called to get a price on a battery and I never received a call back. I had to go to a different location. And from the looks of the service at this location, I'm going to have to give up convenience and go to a different location in the future. I've been going to that location since 2013. I find this behavior completely unacceptable and unprofessional. If you are going to use young as an excuse, maybe this is not the right job for her.

went too firestone at 322 east main street westfield ma.01085 too have tires rotated last time I was there I had alot of work done on my front end over 1000.00 had to go back 4 times because truck still pulled too right when driving last time I went in they said the alginment machine was not working right we will do it NEXT TIME YOU COME IN! went in today and Robert Denham said he would not honor it I told him I all ready paid so I told him how I wanted the tires done told him I want the rear passengers side put on the front and the new tire on the new rim in my back seat put in front and the worst tire I will put in back seat for spear I went in garage and the manager told me after i asked him he was told too put the best tires in front an the worst in back I had too correct him I was very nervious because I spent alot of money on that truck the music was so loud in garage its no wonder they mess things up Shaq the manager correct it still owe me a front end aliginment

I wrote corporate office and received NO response - evidently they don't care about customers!
May/2019 - had new tires put on and they noted my right rear tire was slightly bent.
June/2921 - took car in to have tires rotated, aligned and balanced. The clerk that waited on me failed to note the balancing.
July/2021 - took car back because it drove worse than before it was aligned and rotated. They told me that balancing was not a part of normal servicing - not unless customer requests. They then proceeded to give me a quote of $2, 700 plus to replace brakes, struts, shocks.
Aug./2021 - I had my personal mechanic replace shocks, struts, brakes. He used to work for Firestone.
Sept.14, 2021 - I took the car in to have the slightly bent wheel replaced. I had called in on Aug. 28 and spoke to a gentleman who said he had to order the wheel from Wisconsin because it wasn't made any more - he told me it would take 5-7 days to get the wheel in and that they would call me and schedule an appointment. On Sept 11 I called the store - the man said the wheel was not there and asked me to callback 2 days later. The "manager Troy" said the wheel was there and scheduled an appointment.
Sept. 14 - took car in to have wheel mounted. Note on worksheet shows wheel has band sensor - band recommended.
Oct 8 I was on a road trip - the warning came on about tire pressure. I stopped at a gas station and checked air pressure in all tires. The tire on the wheel that had been replaced was overinflated to 37 pounds which exceeded manufacturer recommendations.
Oct. 9 I took car back to Firestone. They said the tire pressure sensor band needed to be replaced - they said don't drive the car because it would cause more damage. They said the bands were not made any more (which was BS) and to take the car to a dealership for repair.
Oct. 28 I took the car to a dealership and they replaced the tire pressure sensor band.
That repair alone cost me $345.73 - for lousy work performed by a "mechanic" at Firestone- the cost and the time and frustration is not measurable!
I wrote to Firestone's corporate office on Oct.11 and NEVER received an acknowledgement.
The Firestone store involved is the one located at 10501 S Parker Rd, Parker, Co.
Store #028762. Manager is Troy who never apologized for anything and he didn't try to do anything towards customer satisfaction. The mechanic who did the really sloppy work was 06 Blain.

Was going on vacation so I took my truck to have 4 new tires installed and alignment when I got my truck back tires had 4 different tire pressures and my steering wheel was no longer straight we called and spoke with service manager and told us to bring truck back we brought truck back and service manager wasn't there when he told us he would be to take care of it they aligned truck but still had 4 different tire pressures 2 in the 70psi and 2 in the 50psi manager never called us back to resolve the problem and inconveniencing us and delaying our honeymoon trip which we were driving and still have not heard back from him this is not acceptable and horrible customer service now I want to know what is going to be done otherwise I'll take my business elsewhere very unhappy with this experience here is a copy of the bill that was not done and charged for.

On Nov 20, 2021 I went to a Firestone near my house (Store # 013560) to have my front disc brakes serviced. Before I went, I called a couple of other shops to get a comparable cost. Then I called Firestone to comparable to other shops. I verified that your $185 price included the brake pads and machining the rotors. You confirmed yes, so I made an appointment to bring my car in.
When I arrived, you took the car into the shop. You stripped the entire brake system front and rear. It took over an hour for you to get back with me because instead of just servicing the front bakes like I asked, you quoted service of the back brakes, a tire package, an alignment, an engine diagnostic service and a specialty oil change. No wonder it took so long. My time was obviously not important to you.
I told you I did not want anything other than the front brakes that I asked you for. You showed me a print out and a cost for this service of $433. I said you quoted me $185 on the phone. I reviewed the print out and found that you charged me $214 for new front rotors. I asked why you did not skim cut the existing rotors, which is what you quoted on the phone. I asked did you measure the rotors to verify they were within tolerance to be re-machined. Then the sales person lied to me. He said Firestone does not allow us to turn the rotors.
I had already been waiting for over 2 hours. I didn't want to wait another 2 hours for them to put my parts back on so I could go to a reputable shop. So, I agreed to pay the $433.
After I got home, I did some research. I went to the Firestone internet site and found that the Standard Brake Service-Front includes machining the rotors. I knew he was lying, so now I had the proof. I also checked the cost of rotors. They ranged from $21.45 (AC Delco), $64.99 (Duralast) to $66.34 (Honda). This compares to $107 you charged me. So besides being bald faced lyres, you are also thieves. You charged me 60% more than any other shop in Houston.
I don't know what you plan to do about this, but you better hurry. Because I will be filing a complaint with the Better Business Bureau, and launching a campaign on the internet to warn other customers about your business practices. Then I will follow up with the Houston Police department fraud department. The public needs to be protected from scammers like you!

Visit 1. Squeaky front brakes. Did appointment online with 'waiting' selected. Went there on time. An hour later, still in waiting room, when asked I was told they did not look because they thought I was dropping off! Finally, another half hour to look at my car. Apart from the brakes-rotors, I received quotes for tires and brake fluid replacement (which I denied). Another couple of hours when they presumably (see below) replaced all 4 brakes and rotors for $750.
Within two weeks and less than 200 miles, the brakes were squeaking again - this time likely also one in back.
Visit 2. Did 'waiting' appointment at 7am in the morning which turned out to be a wintery day. I was told they were full, and I needed to come back in a week. BTW, nobody called.
Visit 3. Car was inspected in 45 minutes and I had that old recommendations for tires and brake fluid once more. When denied, I was told that they were busy and I had to come back! Only after firm insistence, they presumably replaced 3 sets of brakes and rotors in next hour and half. When asked what exactly happened in first visit, the receptionist went to talk to manager/technician in the repair shop, only to come back 5 minutes later to tell me they did not know!
Reported to customers service. Nothing yet.
Visit 4 coming? Will update. Thank you.

Lee Rd, Shaker Height, OH branch.

Consider these as jokes - mask, contactless key exchange, sanitizer usage and availability, and most of the other CoVid-19 precautions they claim to take. Employees, including store manager Gino at Lee Rd, Shaker Heights, OH, told me it is okay because they were vaccinated.

I have already sent a letter to Firestone headquarters along with all paperwork that I have. I am writing this letter becaused I was charged on my Firestone credit card for work that was incomplete at best. I reside with my wife Darlene in Clifton Prk, NY. I am 76 years of age. We have one vehicle for transportation. I think that I should state that my wife is being treated for bone cancer which makes transportation that much more important. I am not attempting to obtain something that we dont deserve. This was not done honestly or correctly. I brought our vehicle to Firestone at Clifton Park for the purpose of getting our veh inspected. The engine light was on and they performed the necessary tests to determine the cause. The manager (Sean) and the mechanic told and showed me that I had two leaks that must be corrected before I could get my vehicle inspected. Four appointments later including a $60.00 gas cap I was sent away without repair. This is awful. I left our vehicle there for two days and had to pay for transportation. I cannot believe that you support this outcome.
james m johnson sr (518)728.9703 or [protected]@gmail.com