Frigidaire
Reviews and Complaints

Freezer quit 4 weeks ago, called customer service multiple times, 3 appts scheduled for repair, 3 days taken off work, 3 no shows. Every time I call back they tell me it will take another 3-5 days to find a new service company! I had to give away all my food. I paid over $3, 000 for this set, stand alone refer and freezer. Want to give it back and get a new one. Customer Service rep hung up on me when I asked to speak to a supervisor. Worst customer service ever! Still without a freezer and no one to soeak to about it. So dissapointed.

Hi my name is Candace VanEpps. I purchased an appliance package from Home Depot in Niagara Falls NY. I am extremely disappointed in the quality of these below par appliances. Please call me ASAP at [protected] or my cell at [protected]. I appreciate any help you can provide me. Sincerely, Candy VanEpps. I have tried unsuccessfully to reach and speak with someone personally.

This is model # FGMV175QFA MANUFACTURED JULY 2016. I received this as a wedding present over a year ago. It remained in the box until a week ago. When it was installed all the display works, clock keeps time, but after you push a setting or a cook time, It will not start to cook. Nothing but beeps and says push start button. But after you push it, it still does nothing. I have no warranty in this noe, but it's brand new. I don't understand why, I thought FRIGIDARE was a quality company. Could you please tell me my options. I had it installed by an electrician and now I can't even use it and am out 150$ installation fee. Thank you David Minyard

We purchased the Gallery line of appliances two years ago during a kitchen remodel.
I will say we've had no problem with the built in oven and microwave but the fridge is another story. Almost from the beginning the ice make was defective, the freezer door gasket needed replacing and interior temperature will not get below 40 degrees. The ice maker was replaced by a redesigned unit and is now working but it makes an awful knocking noise that sounds like someone is breaking into the house. However the thing that irritates me the most is the water that is dispensed from the door is warm. My owners manual says the door water dispenses chilled water which is incorrect. At some point the holding tank for chilled water was removed from production, I'm sure to save a few dollars. This might not sound like a big deal but I've owned five refrigerators in my life that had cold water in the door. Who would ever think room temperature water would be dispensed. I spoke with Regina an Escalation Specialist yesterday and all I got was stock comments, "You unit is working as designed, there is nothing we can do for you" I responded with but it's not working as advertised, she could not have cared less! Frigidaire has the worst customer service imaginable. I'd like nothing more than to load up this piece of junk and deposit it on the sidewalk at their corporate headquarters in Charlotte NC, but I'd probably get arrested for littering.

3rd machine delivered today under warranty in 5 years. Machine came dented and ice make not installed as promised. Over 30 service calls and loss in pay. I want compensation or resolution. Can contact BBB and Attorney General. $3500. Machine. Where's my satisfaction or justice. Contact me ASAP. I'm very upset [protected]. Your company has no respect for consumers only want our money

I purchased one of your refrigerators 09/26/17. I needed the hinges to be changed to the left side. The holes drilled by the manufacturer were drilled in the wrong place. Both doors are not level and do not shut the same at the top and the bottom. Their position cannot altered because of the location of the holes. The fridge door slopes to the right and is getting worse. I have contacted your customer service department in Canada trying to get this problem taken care of. You sold me a fridge with a manufacturers defect in. I want either my money back or a new fridge to replace it. Your customer service required me to get local companies to come and see the fridge. I had 2 of them come, Your customer service people got the information and did nothing but lie to me about it. Your customer service department employees are a waste of space. I want my fridge replaced. That is my right by your warranty.

I purchased a Fridgidare Dishwasher Nov 2016.
MOD FGID2474QB4B
S/N KH52033620

The dishwasher no longer heat the water. I've opened the washer mid cycle and the water is tap water temp.

On most dishwashers, the heating element is a separate part and costs about $35 and is easy (two nuts) to replace. On this washer the heating element is built into the water pump (which otherwise is working) and I've been quoted $160 for the part but labor to install. That adds up to half the price of the dishwasher.

First it's only 2 years old and I don't understand why this should fail. (I have been advised that the part has been redesigned and has a new part number. Was the redesign because it kept failing?) I asked for a repair guide so I could see what was involved to do the repair myself and I was told that none was available.

I also complained to the agent I spoke with who said she would escalate my frustration but I've never heard back.

I would like to get this dishwasher fixed. I would like it not to cost an arm-and-a-leg. I am willing to attempt to do the repair myself but I need guidance in the form of some directions

thank you

We purchased 3 new appliances for our kitchen in January 2018. We specifically chose these items because Frigidaire was running a rebate special, which we found on their website. We purchased 3 of the specificed models from the promotion. We purchased the items from Sears, as they were able to get the models in quicker than Home Depot & Lowe's. Ont he rebate form, the only retailer specification is "Must be an authorized Frigidaire retailer". As Sears sells the Frigidaire line, they are considered an Authorized Retailer. After I sent in all required information, I was informed that my rebate was declined. After spending an hour on the phone with their customer service deparment, I found out it was declined because I purchased at Sears. I asked if Sears is an authorized retailer. The woman said yes they are, but they are not one for this offer! I asked how I was supposed to know this, and she stated that I should have called Frigidaire first and asked! No where in fine print does it say to call Frigidaire and find out if the authorized retailer you are purchasing from is "one of" the authorized retailers. This "rebate" is an unfair ploy to entice shoppers to buy Frigidaire products and then refuse the rebate you were advertised. I will NEVER purchase Frigidaire products again. This program is a scam!

I purchased the Frigidaire Gallery french door refrigerator 18 months ago and it has now flooded my kitchen twice over the last seven weeks. The first time was on 3/4/18 and I contacted customer service regarding repair and damage to my home. Frigidaire sent a repairman a week later and said nothing was wrong. I contacted the repairman again after 10 days and reported that the fridge was not making ice and something was definitely wrong. The company failed to return my calls until, after a wee, I once again left a message for Frigidaire. The repairman returned again and again said nothing was wrong. One week following this visit the refrigerator flooded the entire kitchen again. By that evening, the refrigerator stopped working altogether and is not repairable per a Frigidaire licensed repairman.

The machine was full of water in its interior walls and yet again the water poured out as we removed if from our home.

It would seem to me that Frigidaire should buy this back from us at a reasonable price.

At this point Frigidaire customer service has ignored calls made and emails sent. I am shocked that I paid over $2, 000 for an appliance that lasted less than 18 months.

I have been trying to arrange for a repairman to come and repair a defective water filter in my new refrigerator. After several missed appointments due to miscommunications, I stayed home two weeks ago to wait for a repairman that was scheduled to arrive between 8-5. At two pm I decided to call to see if they were still on schedule. It was then I was told that the appointment was cancelled and a new one was made for two days later. Only problem is no one informed me of that! I could not take another day off two days later! Another appointment was made for today, and once again the repair did not happen. This time a call was made to my husband who was at work and was unable to answer the phone immediately. Ten minutes later he called back when he heard the message that the repairman would be arriving in 20 minutes, only to be told, too late, I left and Im not turning around. What is that about?
Is that customer service, if it is, then understand I will never buy another Frigidaire product!
How is it a company as big as Frigidaire can only contract one company in NJ to fix all of their issues.
What a frustrating, disappointing and futile effort is has been to try and correct this problem.

This is my third attempt! We have had the above since 12/19/15 and have had two repairman come, one shortly after one years time of our date of purchase! One for the ice maker, then for control board! Now the ice maker does not work again! It is a very poor design with the ice maker located in ther regerator! We are asking frigidaire to make this right somehow! We did not want the exterior ice maker in the beginning, but were encourage to purchase it at Orville's to receive Galaxy package price! Repurchase four appliances at one time! We would have had to pay $100's more to get another refrigerator without the exterior ice maker! Please help us!

We received our new refrigerator on 3/3 the delivery company was over 3 hours late delivering it, and when it showed up with dents in it. We went out to dinner that night when we came home there was frost in the freezer so we called the company the next morning and they advis d they would send us a new one and that we would receive it on 3/23 as that was there next available day. We get a call the night before the delivery that they will not be coming due to weather. We wait another week and another vacation day today and still no refrigerator.

On 11/28/2015 we bought a Frigidaire stackable washer/dryer at Home Depot. The company would not sell just one unit even though we only needed a washer. The washer has begun to fail after only two years of use. It still works but the noise is so loud that we have to go to the other part of the house when the machine is spinning. The worst part is that the clothes are still wet.
We had Frigidaire appliances for ten years before we had problems and we believe that two years is unacceptable for an appliance to malfunction in such a manner.
We expect a repair or replacement of our machine. Model FFFW5000QW

I purchased a stackable washer dryer combo June 2017 from BrandsMart in Deerfield Beach Florida. End on January the unit was not working. Not filling with water/running through cycles. Then filling with water and letting clothes sit in the water and never running through cycles. I called Frigidaire and they set us up with First Class Appliance. The first week this company came out, they switched the hot and cold water line, so we used piping hot water on darks, not even knowing until we had to wring the clothes out because the cycles didn't work and the clothes sat in water... 6 weeks later there is still no resolution. They have replaced the main computer, a main sensor and the locking mechanism. They also found a hole in the bleach line, which caused a stabilizer spring to rust and break. I am being told that multiple attempts must be made before replacing the unit. I have been told they need to come out 1 more time, and replace something else. I must wait a week now for the part to come in and get an appointment set. Why have a warranty? I am being told the rusted out and broken stabilizer spring is not covered in warranty, even though it was cause by the hole in the beach line. I was also told by First Class appliance that the line wouldn't be covered. I was on the phone with customer service yesterday and now I have been on the line for 42 minutes. I am not letting this go. Being without a washer for 7 weeks is NOT ACCEPTABLE! Especially when the unit was over $1000, i purchased an extended 5 year warranty, and the unit was 7 months old when it broke. I spend $20 a week at the laundry mat to do the clothes. Shame on you Frigidaire/Electrolux. If this unit is not fixed next week, I EXPECT THE UNIT TO BE REPLACED WITH A NEW UNIT, not a refurbished one!

This is a second request. I sent an email on 3/6/18 and I've yet to get any response.

My over is no longer heating up to cooking temperature. It heats to about 230 degrees and stops. I've contacted the company and talked to a representative and they offer to pay half price of any parts that are needed to make the service repair. I'm very disappointed in this offer because the item is only 3.5 years old. This product is still brand new and is no longer functional. I felt insulted by the offer from the service representative and I believe if the company stands by its products one of two thing should happen. Replace the stove with a brand new one or cover the complete cost of repairs. Please respond as soon as possible. You can reach me at [protected]. Thank you.

My wife and I purchased our Frigidaire dishwasher 2/14/17. There was a 1 year manufactures warranty on the item from date of purchase. 10 months later the dishwasher is having issues cleaning dishes. No heat, or water not hot enough. Dishes coming out of the cycle still dirty. Dishes not being dried.

Water comes off of the hot water heater at 120-122 degrees. Use rise aid in the dishwasher every time.

We have now had appliance repair companies come to our house 3 times, and have not fixed ANYTHING on our dishwasher. Parts were ordered, then the next tech that stop out says that the previous person was wrong with their diagnosis, and says they will order.

I have a family of 6, and we are now going on 2+ months without a dishwasher due to the fact that the contracted companies have not fixed anything.

My wife and I extended the warranty, and we want resolution with fixing it or replacing the dishwasher. Calling up Frigidaire has been some of the crappiest customer support from a company to date. They don't take ownership of anything and rely on individual repair companies to fix. This probably would not be an issue, but they do not allow you to leave reviews with Frigidaire on the support you are receiving, so it leads to crappy fly-by-night repair shops being contracted from Frigidaire, and then never producing ANYTHING.

I bought the refrigerator in March 2015. It has never been right. In July 2015, started the madness of repairs. It has been a long grueling 3 years of repairs. Almost every part has been replaced on it including 9 ice makers, 3 thermostats and countless other parts. Frigidaire took care of the repairs the first year. Lowes extended warranty has picked up the other repairs. I have had so many repairs, I am on the first name basis with the repairmen at both appliances companies that does warranty work for Lowes. I have lost food so many times, I quit stocking much in my freezer. I've begged Lowes to replace it. They won't because in their estimation it does not meet the "lemon law" criteria because most of the time it is functional. I will never buy another Frigidaire appliance or use Lowes again! Lessons learned.

Our Frigidaire dishwasher was purchased July 7, 2016 from DT McCall in Cookeville TN, 38501. The dishwasher unit was built too close to the housing and the unit burned a hole in the housing and water leaked all underneath our wood floors. The kitchen, dining room, and hall way floors are damaged. They are bulked up and sinking down in places and are a danger of injury from falling to the household. We need someone from the manufacture of this dishwasher to come out and check this out as soon as possible.
Thanks,

On 10/23/17 we purchased a gas range from Lowe's. They delivered it. We had it hooked up then we had to call the gas company for them to inspect it. They came to inspect it and red flagged it because it leaked. The gas company did not charge us for the inspection.
Lowe's came and brought us a new one and took the old one. We had to call and have the inspector come again and this time they charged us $65.00.
Lowe's said they were not responsible so I called Frigidaire and they said they couldn't do anything about it.
I would like that $65.00 refunded please.

I purchased a freezer in January 2015, and since that time I have had repairs to the freezer at least six times. When this occurs I have had my freezer fixed countless times in a three-year period, including the compressor three times! I have now just put in a new request for my unit to be repaired because yet again, the compressor is making a huge sounds every single time you get ice from the ice maker or open the refrigerator. I have lost food, lost work time, and am just angry. This is obviously a lemon and should be replaced at Frigidaire's expense.