Frigidaire
Reviews and Complaints

Frigidaire was suppose to ship the product to the shipping company which wasn't received. No one at Frigidaire did a courtesy call to say that my washer and dryer wasn't going to be delivered. Lost a whole day from work and all they can say is that someone else should have notified you and that we can reschedule. For another whole day from work. No form of communication to the consumer.

Hello
I purchased an electrolux mobile vacuum cleaner from harvey norman approx 3 weeks or so ago. When I purchased it I asked for a box of bags for the machine. I was advised they were out of stock, and told try again in a few weeks.

I have been to three harvey norman stores as well a a couple of courts stores and all have informed me they were out of stock. Finally today when I went to harvey norman in bukit panjang, after explaining to the girl I had purchased this vacuum cleaner from them and why have they still not got replacement bags. She finally admitted that they don't sell the bags, but they have to be purchased direct from electrolux.. Surely if you are selling the vacuums at the stores, one would expect the bags to be there as well. This is very inconvenient and if I had known this when I purchased the vacuum, I would never have chosen this model! Is it possible to post the bags to me? As I find it very inconvenient to go to your head office.
Derek mitchell
[protected]
Hope to hear from you promptly on this matter...

I bought this Frigidaire Gallery DW in Sept of 2015 after Lowes had graciously allowed me to return the two FG DW's because they both leaked within 30 days after installation with the first return being in June of that year. I upgraded the model of the third DW hoping that the higher price tag would mean better quality. Unfortunately since then I have had to have a technician come out on four different occasions to attempt to fix a random leak in the DW unit. Each time it has leaked water has pooled around my cabinets thus affecting the particle board and the toe kick and cabinet end pieces. At this point I have not seen any damage to my engineered hardwood floors beyond the cabinets, but I am not sure what is happening to them underneath that could potentially compromise the integrity of the cabinets and granite that sit on top of them. I have repeatedly asked for a new machine because I cannot risk this happening again and potentially causing more damage to my cabinets and flooring. There seems to be agreement with replacement on one side of customer service but then opposition on the tech support side of Electrolux. This has required the technician to go out for the fifth time to try to determine where the leak is coming from so as not to cause another failed attempt to fix it when it only makes sense for me as the customer to have it replaced with a machine that might actually work properly this time. I have put Frigidaire Gallery appliances in three of my vacation rental homes, but due to this inferior product and lack of satisfaction with the resolution, I am no longer using them in any of my future properties. I have switched to Whirlpool because I was told by the appliance servicer that they are a superior product and the client doesn't have to jump through hoops when they have purchased a lemon.

I purchased my Frigidaire/Electrolux gas range in 2011, Model #LPGF3091KSJ, serial #VF12583352. Since then, a number of the grate feet have fallen apart and had to be replaced. This happened not once, but twice. To make matters worse, the price for replacement grate feet is unreasonable. I would expect to pay no more than $5.00 for a bag of 12 grate feet. Instead, I was shocked to find that you charge over $3.25 per grate foot. The issue seems to be a design flaw and I should receive additional grate feet as needed with only a minimal charge for shipping.

I registered my complaint when I ordered replacement grate feet, complaint #[protected].

I purchased this refrigerator in May or 2017. By December 2017, I noticed a crack in the inside liner on the right side. There is actually a bulging ridge where the crack is and looks like another crack is forming. Obviously a manufacturing defect! A crack occurring within 7 months of owning the refrigerator! Never would I buy a refrigerator with a crack, so I called Frigidaire to report the problem. I call the repair company they gave me, I told them the problem. He asked me to send pictures, because this is not something he could repair. After a few weeks, he called back to say that Frigidaire wanted him to come out a put a piece of TAPE over the crack...that bring the fix! Seriously?!?! I called Frigidaire to clarify. The spokesperson told me that yes, tape is a fix for a crack, even tho the refrigerator was not even a year old (7 months at that)! I asked what happens after that, what if it cracks more or completely comes apart!?! I was told that if it is within the year warranty they will tape it again, but after the year the problem is mine! What?!?! They are not fixing an obvious problem with this refrigerator and then want to make it my problem after a year. I am in awe over this...how can tape be a fix for a manufacturing defect? Now my refrigerator is junk! I spent a lot of money to purchase a brand new refrigerator and Frigidaire will not even back up their product!

Purchased 12/15/17. Ice maker wasn't making much ice. Went back to Lowe's within a week. Was told this brand is known for that. 13 months later ice maker completely quit. Called customer service/warranty to be told it was one month past the warranty. This was on the higher price range and being a Frigidaire, expected longer than 13 months for an ice maker to last. Previous one lasted 14 years. Not happy with the Frigidaire brand, and owning rental properties where I have and will need more appliances, do not plan to purchase another.

Since buying my Frigidaire microwave on March 26, 2010, I have had continual difficulty with the front door handle. The handle consistently has cracks occurring around the end attaching at the bottom of the door. The handle was replaced for the first time on June 6, 2011. Since then I have had to replace the handle twice more.

I wrote (by snail mail) the CEO of Frigidaire on May 8, 2014 concerning this recurring issue.

At present the microwave handle has long cracks extending across the front of the microwave. On one of the occasions when I called, I was told that this was not a dangerous issue. However, I have noticed that the door jiggles noticeably up and down and appears to be loose.

I have bought another microwave and made sure that it was not Frigidaire and did not have handle.

Started with ice machine braking. New one sent to replace.
Loud noises. Ended up being ice behind the freezer section. Fan and motor had to be replaced. Ice build up again loud noises keeping us awake. Refrigerator stopped working altogether. Circuit board had to be replaced temperature still not regulated from day to day.
Deemed not repairable warranty (Warrantech) company did buy out. Giving only a fraction of the value of the frididare refrigerator. Stuck with a unit that does not work properly. Lemon item made in Mexico

Electrolux producing lemons, not standing behind products.

2nd time using it the oven engulfed in flames. Imagine its dec 23 and you just moved into your newly purchased home with BRAND new Frigidaire appliances. After 3 min of baking your alarm sounds and observe your oven in flames, the front glass explodes as you exit the kitchen almost hitting you. Fire Department comes. They remove it and determine cause to be a major oven malfunction. So now you have no stove for the holiday meal that was planned i calm my wife by saying its ok its a brand new Frigidaire ive never heard bad about their company, they will take care of us. We even ran around on christmas eve and purchased a new frigidaire stove from home depot thinking we were in good hands. WRONG they had me playing phone tag for multiple hours to inspectors only to find out sorry you didnt buy it direct from the store the people who renovated did. I said yeah it was never used. They didnt buy with intent to use, they bought it with intent to sell. The whole time on the phone no one cared about the fact this unit almost burned our house down, seriously injured me and my wife. I work in public safety and safety of people is of great concern to me. There no mention of sending anyone to inspect this unit to find out why, asking if we were ok etc. Their only concern was finding out a way to skeet out of warranty obligation. Its appalling to learn frigidaire doesnt care about the safety of their customers. I will not let this go. I refuse to let others go through this or even worse lose their life or home because of one of your faulty products.

I have had around10 service calls on Lowes extended warranty on this units ice maker. They have replaced 2 water valves, water supply to ice maker, ice maker itself, put insulation blanket on back of unit and new insulation kit three times now. Over a period of two months at a time, Since May of 2016. This unit constantly freezes up and quits making ice. I purchased this unit, on the advise of the Lowes salesman, (saying it would produce more ice than we could use). It does that when it works, but doesn't work half of the time. I believe it is a design problem, due to the fact it isn't properly insulated to have an ice maker in the inside compartment of the refrigerator.
This to me, presents a safety issue due to amount of ice build up at times, potentially causing me harm, due to the exposure to electrical shock due to defrosting so many times.
My suggestion is to buy back this unit, so I may purchase a better working unit.
I want this to be addressed, and understand your position, but there doesn't seem to be any resolution to this problem on this unit, other than replacing it...
Look forward to hearing from you on this matter.
You can reach me at Edward Graham [protected] or
[protected]@sbcglobal.net.

Sincerely Edward Graham

Model # FFLE3911QW
This product and company are awful. Called shortly after purchasing to complain that clothes are not clean, not even getting damp on some parts, they led me through the instructions because I must be doing it "wrong", that I was not used to the water saver feature. You advertise this as larger capacity due to no agitator. You DO NOT tell people it will tear their clothes apart because of the way that plate on the bottom moves. I have sweaters that even when washed on your delicate cycle are so wrinkled I cannot even iron them out. So, then they tell me to have a service company come out. Ok, he tells me it is the design of the machine and there is nothing to fix, yet seems familiar with every single complaint. So.. back to your company again. Your corporate supervisor is excellent at her job. Politely telling me over and over again that she understands, but there is nothing she can do and no one else for me to speak to. Frigidaire does not care one bit about their consumers. This product may not be "broken" but they are responsible for the design, and it does not due what they advertise. I will be seeking legal advice.

In October of 2016 I purchased a $ 2000.00 refrigerator from a local appliance store called Jetsons. I own a local business and thought I should buy from a local company instead of a big box store. HUGE mistake. Soon after that the unit started making very loud cracking noises, I am fairly mechanically inclined so I started narrowing items down. Removed ice maker, shout water off to it etc. After 5-6 visits from a the repairman no results, they even took it apart and tried adding some thermal tape to rig it. One younger tech told me there is a problem but they dont know what it is. Jetsons contacted Frigidaire and they agreed to replace. Not one week later the exact same noise. I contacted Jetsons and they said "not their Problem" so I contacted Frigidiare AGAIN for them to tell me to record it? It is so loud it wakes the entire house twice a night. And guess what? I am screwed. They dont care. What am I suppose to do ?

I purchased this Frigidaire unit with the purchase of a new home. The interior liner has cracked open on the back side. Your customer service stated that taping the unit was the only solution and that the liner could not be replaced. The tech came and put a piece of tape over the crack.
Now the interior sidewall is cracking and your service department states the only action they have is to put more tape on the unit. I am very displeased with the shady repairs that are being done on the refrigerator. I did not buy a new unit to open the door and see tape all over the inside.

In 2012, I purchased all Frigidaire appliances (Refrigerator, Oven, Dishwasher and Microwave). I also purchased the Extended Service Agreement and renewed with an expiration date of 3/27/2020 on all the appliances. In November 2017 I noticed a crack on the door of the microwave located at the bottom of the handle. This is probably due to the design of opening and closing. The microwave is Model #FFMV162LW Serial Number KH12401883 purchase date 9/5/2012 ($199.00). The extended service contract #[protected] (spent $163.93 on this service). When I contacted the 800# to report this, I was told it is not covered, because it is not part of "functionality". I have read over the contract. No where does it mention the door not being a significant part of the functionality; it does need to be closed to function. The contract does not mention at all that the door is not part of the extended service. I then went on the Chat Line to further submit my frustration of all the expense I put in to all these extended services I purchased on all the appliances, not to have Frigidaire back up their products and services. These will be the last Frigidaire items I will purchase when I am in need of future products.

My incident is dated from November 08 2017 to november 22, 2017
second Last person spoken with Melissa who the complain is about
requesting a simple exchange through best buy (where stove was originally bought). Stove Serial # VF70723183 Model # 3016LWH name: Arshad Subzwari.

My stove stopped has been fixed at least 5 times in 7 months since i got it. Final time it stopped working i called the customer rep in regards to having it fixed and told me it will need to be exchanged through best buy because it has been fixed to many times and same problem is occuring. I had 1 year manufacture warranty and 4 year best buy warranty. THe rep told me she sent a confirmation number to the best buy location (etobicoke queensway) and that someone from best buy will give me a call within 5 business days, however no call was heard from best buy therefore i called Frigidaire asking them what is going on, the rep i spoke to told me its been sent but since they haven't called she gave me a reference number [protected] and told me to go to best buy and give them this number and they will replace it. I went to best buy and they said they cannot replace the stove until Frigidaire/Electrolux sends an email to them approving for the exchange. So the rep at best buy emailed Frigidaire/Electrolux asking them to send the approval authorization code. No answer from Frigidaire. Therefore i decided to call Frigidaire/eletrolux asking them what is going on. The rep Melissa lied to me saying frigidaire emailed bestbuy 4 times and told me that she is sending an email again and to go to best buy in an hour. When i went after an hour yet again no email reply. I went to best buy (november 23 2017) asking them why they are lying about not receiving email. they showed me everything that they have not received the email there fore i called frigidaire again while at best buy asking them what is going on. THEY basically changed the whole scenario saying this would be a in house exchange and this has nothing to do with best buy. I want to know why it has nothing to do with best buy when I bought my stove from best buy and I have my extended warranty with best buy. I am not interested in another frigidaire product from you guys. I am tired of the lies and [censor] that you guys have given me, I want frigidaire to simply send best buy an email confirmation with a authorization number indicating a direct exchange. I do not want an inhouse exchange and take frigidaire warranty I want to keep my best buy warranty and want to deal with best buy. Please send a authorization number to best buy at [protected]@bestbuycanada.ca if this situation is not resolved I will be taking this to the ceo of the company along with twitter and facebook in explaining how bad and garbage your customer satisfaction is. I do not want another frigidaire stove or an in house exchange I want frigidaire to directly send a authorization number for an exchange to best buy at [protected]@bestbuycanada.ca and I want this situation resolved its been almost one month I am without a stove the customer satisfaction is ridiuglous.

contact number [protected]
OR [protected]

Hello I purchased a Frigidaire deep freezer from badcock furniture in laurens, sc I have warranty and everything. my deep freezer stopped working, I called Frigidaire and was told that I couldn't get a service provider until another week well unfortunately my 2 turkeys, ham, and veggies have gone bad and thanksgiving is 2 days away can someone please help me because this is unacceptable.

Purchased the fridge on 1/2/17 at Home Depot in Greenville, SC (Woodruff Rd.). A few months later the ice maker broke. The Frigidaire repair guy put a "band aid" fix and it worked for a bit. A couple of weeks ago it broke again. On 11/10/17 the Frigidaire repair guy completely broke the fridge and we lost hundreds of dollars in spoiled food and we've had to eat almost all meals out since. Frigidaire won't compensate us for the lost food/money. On 11/10/17 the repair guy said we'd be contacted within 1-2 days with a delivery date for our replacement fridge. That never happened. I called Frigidaire on Mon. 11/13/17 to follow up. Was told they needed phone # and address for Lowe's where the unit was purchased (which was never requested on Friday once the repair guy broke the fridge). I assumed they were correct and we purchased it Lowe's so I looked up that info and provided it. I never received any further info so I called Lowe's and found out it wasn't sold there and it was bought at Home Depot. I called Frigidaire and they said it didn't matter and it could be replaced at either store. That's not the case and the paperwork now needs to go through Home Depot, but that can't happen until Monday (11/20/17). Eight days after Frigidaire broke our fridge we STILL don't have a fridge or even a delivery date and the soonest we'll get one is Monday. No one we've talked to at Frigidaire seems to care that we still don't have a fridge and they won't compensate us for lost food/money. This is THE WORST experience I have ever had with a company. I will NEVER buy any Frigidaire product again.

This fridge was installed on 1/19/2016., Icemaker broke under warranty January 2017. Repaired by Guaranteed Appliance Services . And here we are November of 2017 icemaker is broken again! I'm not sure how your company can sell such an expensive product that breaks so many times in such a short period of time. It is my opinion, and I'm certain numerous others that this refrigerator has a manufacturing defect and should be recalled. I paid for a refrigerator with an icemaker and all I have is one that won't make ice but does manage to keep and even flow of water all over my kitchen floor, because it's melting out of the dispenser . Does your company not see a problem here ? I owned my previous appliances for over 14 years without one single issue with any of them. It is evident to me Frigidaire takes no pride in the performance or workmanship of their products. I will never purchase any product from your company or affiliate of your company again. I am requesting the full purchase price of $2, 215.00 be refunded to me asap. Theresa Kec ( email [protected]@msn.com) phone 330.887.1852

I purchased a professional grade over the range microwave 11 months ago and it quit working entirely 7 weeks ago. I was referred to a Frigidaire approved repairman who said I needed a new control panel and that he had to order one. When we call to check status we get a different story and basically get the brush off. I then called Frigidaire customer service who said there was nothing they coul do about it. I asked if he could track the part for me and he said he couldn't. Now what? Our phone calls are not returned now and we are left in the dark. At this point I would like either a new replacement installed or a refund

Dear Frigidaire:

I am not really sure of the business sense of your company. We bought a refrigerator last September. Large one side by side, freezer on the bottom. It is beautiful. However, it nearly immediately started having trouble with the ice maker. It has been a continuous problem. We even bought he extended warranty because we knew it would never be fixed and it isn't. Anyway my point is that you could have easily replaced the refrigerator for less than what you have paid in labor and parts. The door was replaced, two ice makers, two flappers and I am not even sure what else. Next week will make repair visit number 12 in 14 months. I admit I am not a math major but I do know the $100 per visit for repair is already more than we paid for the refrigerator, not counting the parts. We have asked for the unit to be replaced as it is certainly a "lemon" which I understand happens some times. The fact that instead of replacing this you keep attempting to fix it makes me truly question your business practices. You are losing money! Plus we have to take off work literally a dozen times to be here. Not Good!