Frigidaire
Reviews and Complaints

I contacted your company on 11/3/2017 about my freezer (model FFVU17F4QW serial number WB63850530) quitting. I found that it had quit last night (11/2/2017) and that all of my food was thawed and spoiled. When I called tonight, I spoke to a female that then disconnected from me when I was attempting to get the serial number. This female had told me that it was only covered for 12 months, but that if I purchased an extended warranty, it would cover it. When I called back, I spoke with Deandre, who also spoke with his supervisor Kathleen (who would not speak to me). Deandre offered a parts concession, but I would have to pay for the labor. Lets remember I have just lost nearly $1000 in groceries. Then if I chose, I could call back and get the extended warranty, so spend more money. He told me that the extended warranty would not cover this issue, since it was already not working, even though the lady I spoke with told me it would cover. Once again, let's remember that I have just lost $1000 in groceries, and I am being offered the gift of a parts concession. So I can pay for the lost groceries, the labor, call later and pay for an extended warranty (because apparently your product only lasts for 12 months). I would hope you would want to stand behind your product a little more because as of right now, I have NO faith in your company or your products. I think if it had been one day after the 12 months, I would clearly be getting the same responses. Maybe you could advise your supervisors to speak with the customers. I am certainly an unhappy one. This item was purchased from Nebraska Furniture Mart.

I purchased a complete set of Frigidaire appliances on May 12, 2015. The OUTSIDE PANEL of the dishwasher is now rusting. I called Frigidaire/Electrolux and was told that they do not cover rust on the outside panel of the dishwasher, and that they don't cover rust at all. This is ridiculous. This is the outside panel of the dishwasher that is rusting, which is not exposed to water. I can understand their position if the rust was occurring inside the dishwasher, which it is not. I was given a quote of $75 for the new outside panel. I don't believe I should have to pay for this.

Dishwasher Model No. FDB2410HIC
Dishwasher Serial No. KH45101937

After being displaced for 13 months after a tornado directly hit my home in May 2016 [2 months after my husband passed away], I moved back into my home July 1, 2017. A few weeks later, I purchased a Frigidaire refrigerator [see above] from Lowes. At the end of September, 2017 the icemaker no longer worked. As I live alone / no children, the icemaker was not used much and I am extremely careful with my appliances. It is extremely disconcerting that the icemaker no longer works despite careful use over just 2 months. Per the instructions, I contacted the Frigidaire / Electrolux help number [800.944.9044].

Following the prompts, I indicated that it was an issue with my refrigerator that was less than 1 yr old and was given the phone of a registered repair service. I contacted the repair service and the company, Neighborly Appliance Repair [877.767.3589] refused to take my call, insisting I didn't know what I was doing and that I had to speak with a Firigidairre representative. I called the number back / spoke with the representative and was finally registered. Then I was told to call Neighborly Appliance Repair again. When I called Neighborly Appliance Repair they rudely indicated that they could not find my name, and that I needed to contact Frigidaire again, until they finally found my claim. To set up this appointment, I spent 3 hours on the phone.

On Friday 10/13/17, taking a day off from work, a technician from Neighborly Appliance Repair came and indicated within 3 minutes, that a part had to be replaced, and that he has had to replace that part in multiple units. I asked the technician if he had the part with him, and he said no--the owner would not allow him to have the part on the truck. I asked how long it would take to change out the part and he said about 30 minutes. I was then told I would then have to set up a 2nd appointment with Neighborly Appliance Repair for the technician to come out to replace the defective part.

Since I had taken the day off from work, I called Neighborly Appliance Repair and asked if the technician could come back and replace the part while I was home from work. Neighborly Appliance Repair said he was not authorized by Frigidaire to come back on the same day; Frigidaire requires that the technician has to come back on a separate day for the repair. I told Neighborly Appliance Repair that means I have to take 2 days off from work for something that required a total of 30 minutes to repair my brand new refrigerator [which shouldn't have this problem in the first place]. I indicated that this was totally unreasonable and insensitive to working people. Neighborly Appliance Repair showed absolutely no consideration, having a very rude attitude. The technician also said that he also thought it was rediculous and was very close to quitting the company as the owner was difficult to work for.

I asked Frigidaire about the 2 appointment rule [one appointment for diagnosis and the 2nd appointment to fix the problem]. The Frigidaire representative said they wanted 2 different appointments, however, Frigidaire did not indicate that the appointment had to be on 2 separate days--Neighborly Appliance Repair could have returned on the same day to repair the icemaker. I indicated to the Frigidaire representative that the "2 appointment rule" is lucricrous--when I call a plumber or take in my car I never have 2 appointments to fix the problem. This process has been unnecessarily difficult and time consuming. It is clear that customer care and convenience is not a priority to Frigidaire.

Having no other choice after the first visit, I had Frigidaire set up a 2nd appointment-- which Neighborly Appliance Repair cancelled the day of the appointment after I took the day off from work to let in the technician. Frigidaire [not Neighborly Appliance Repair] called me to cancel the appointment; they said that Neighborly Appliance Repair decided not to come out to the house as Neighborly Appliance Repair said that I was rude.

On Tuesday, 10/17/17, the Frigidaire representative then set up an appointment for today [Saturday 10/21/17]between 8AM and noon for Central Air & Appliance [979.218.1258] to come and diagnosis the problem. Frigidaire set it up on Saturday so I would not need to miss any more work. This means, A MONTH LATER after my first call to Frigidaire for an icemaker that is not working in a brand new refrigerator, I am starting the process all over again. I cancelled errands I needed to run to stay home for this repair service. At this point, I have lost almost 3 days in phone calls to Frigidaire and time off from work.

At 11 AM, since I had not heard anything from Central Air & Appliance, I called the number given to me by the Frigidaire representative. The phone number was a cell number for "Hector" who texted, "No we have no opening at the moment. We did not accept the service call. Besides, Navasota, is out of our coverage area. Please call them back to set up appointment...It must have been a mistake. I never talked to Frigidaire about this call. I saw it on my calls to accept but we never accepted it. Call Frigidaire and let them know Navasota is not our regular service area"

Frigidaire does not accept calls on the weekend. This means I will need to take time at work to contact Frigidaire AGAIN to start the process. Based on my experience thus far, by the time I get my icemaker fixed, I will lose a weeks vacation, spent 16 hours on the phone and not have use of my icemaker for 2 of the 4 months that I will have the unit.

This is totally unacceptable. I will never purchase another Frigidaire appliance and am telling everyone I know about this horrible "customer service" experience.

All items are 4 years old - purchased and installed in 2013.
All Professional Series -
Microwave - outer glass blew out for no reason.
Dishwasher - top water wand broke off, found it laying in Dishwasher.
Oven/Stove - all temperature read outs are missing areas, hard to determine temperatures, etc.
Customer service sent random part (which I paid for) for microwave. They stated they were sending a new door. Second call - unable to send any parts because they don’t make the microwave anymore.
Beware the brand name and dont count on customer er service to be of any assistance.

I submitted this review on your website:

Loud Fridge
I purchased this refrigerator on June 20, 2017. Within the first week, it started making a groaning sound that would keep us awake. It sounds like a haunted house at night. Since the first week, I have had the repair techs from Conn's (retail store in Texas where we purchased unit) out two times and they could not figure it out. I told them I wanted the unit replaced and they told me to contact FrigidAire. The Electrolux customer service people and the repair technician were pleasant. However, I was told that the noise was normal and they would order another compressor but that will not guarantee the noise will go away. I was told further that there would have to be three service calls (by Electrolux - the first two don't count) before some panel would agree to replace the refrigerator, and replacement is not a guarantee either. I am very dissatisfied with this purchase and will not recommend this product to anyone. This was my first and most likely last FrigidAire purchase. I know that this will be the first in a long line of communications between me and Electrolux/FrigidAire in an effort to resolve this matter.

This is the response I received:
Dear Loud Fridge,

Thank you for choosing Frigidaire. As a valued owner, your opinion matters greatly to us and to other customers. We enjoyed hearing your thoughts and appreciate you taking the time to write a review. Unfortunately, your review could not be posted for the reason listed below. Please take a moment to update your review so we can post it on the site.

Thanks again for your valued feedback.

Mention a competitor
Directs business away
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Is vague or needs more detail
Includes profanity

Submit something new

Thanks again,
Frigidaire

My Rebuttal:
It is more than upsetting that FrigidAire can censor a review in this manner. I have posted another. My next postings will be on Social Media where you cannot censor. It would have been more fitting to reply with some REAL customer service and try to resolve this matter rather than resort to this shameful tactic.
I reviewed one of your products on YOUR site and was censored because it didn't meet YOUR criteria. ***NEWSFLASH*** NOT ALL REVIEWS ARE GOOD! I hate my FrigidAire product and I am stuck with it. You can buy it back from me and I'll go away. I will continue to post my dissatisfaction on every social media site I can find until this matter is resolved.
Extremely dissatisfied.

Tony Cava
Ref # [protected]
Acct #[protected]
Model #FFSS2614QS7A
Serial #4A72405561

The magnetic seams on the side of the door start coming apart from the door about 1 1/2 year ago and now the inside door and outside door are coming apart . We are having a hard time keep it closed tight. This refrigerator was purchased in July of 2015 . We did not get a extended warranty due to the fact we assumed that a Frigidaire would last more then a 1-2 years. There is no way to fix this unless the door is replaced . We are highly unsatisfied with this model.

We purchased a side by side stainless steel Frigidaire Gallery refrigerator January 13, 2017. On October 9, 2017 it error coded and when I called to report the code I was told this code meant it needed immediate service. I was told on 10/9 that a repair person would be to my home the next morning as we were escalated. I am being told by Frigidaire that this is not what was said but I also know what I heard and what I was told. I missed the morning of work waiting for a phone call or service call and neither came. I called Frigidaire at noon on 10/10 to be told that the repair company had called me and left me a voice mail. Neither had happened. Was told to call the repair company myself so I did, then they told me to call back to Frigidaire which I did less than 5 minutes after the first call to them to be told that a repair team could be sent out in 6 days. I was offered nothing for reimbursement. Nothing for the lost food approx $300 just in the fridge alone we were smart enough to empty the freezer. We were only told that they understood our frustration. I have been told that they won't reimbursed the lost food which I find to be horribly awful especially since I would have taken it to a neighbors had I known that no one would be out today. I have been treated quite poorly by most of the people I spoke with today. Most of them basically making this our fault which I guess it is for buying their product.
This is one of the messages we were sent by a rep..
Stacey,

I truly regret to hear of your recent encounter with your unit and the service company.

Generally, appointments are dispatched based on the availability of authorized technicians in your area. They are also subject to change depending on servicer’s availability.

Upon reviewing your account, I see you have advised that you will be returning your unit to the dealer, correct? Please reconnect to move forward with scheduling or cancel your service.

Best,
Maggie

So because I was frustrated and said I wanted to return my unit to Sears as I was annoyed and angry.

Since this I have been offered $100 for a dorm fridge for my family of 6. While this is more than nothing I find this almost as insulting as nothing. I have been made to feel as though I should be very grateful for this gesture. I work in a service industry, this is really quite appalling. All I really want is for my fridge to work, my floor to not be ruined and my food to be replaced.

I purchased a Frigidaire freezer on May 28, 2017. The freezer was delivered on 6/2/2017. On 6/28/17 the freezer suddenly stopped working. I lost approximately $1200 worth of food. I called Frigidaire for a new freezer since it was not even 30 days. They said they will send out a tech to look at the freezer. I informed the rep that I did not want a tech to look at the freezer, but would like a NEW freezer and reimbursement for my food. The rep was very condescending in his reply saying "we won't send a freezer, but will send a tech and we don't reimburse for food loss.
Needless to say I was livid and will NEVER buy another Frigidaire product again. I will also discourage my friends and family from buying Frigidaire products.
I experience horrible customer service and still have not been able to replace the food I lost.

I am a consumer of Frigidaire Dehumidifier model # FAD704DWD Serial # KN50603138.

The system stopped working with a EC code and only works for roughly an hr if I unplug the plug the device back. I spoke to customer service and was told that the warranty would have been up to 5 yrs if the error code is a different one(SO). I searched for this model and code online and realized that there are numerous consumers with the same issue but no one had a solution for it (https://www.ifixit.com/Answers/View/302583/keeps+stopping+with+error+code+EC)

The unit was purchased at Staples in Aug 2015, the problem started Jan/Feb 2017.

It is rare that a $200 unit can fail so frequently on the same issue with such a short product lifespan.

I am hoping Frigidaire could replace the unit or at least refund the full purchase amount.

I have an electrolux dishwasher, not my choise, since it came with the condo I bought. This appliace is barely used, and suddenly stopped working. I reached customer service and simply gave apologies, no real solutions. Finally, the said, nothing we can do, warranty is limited to one year. Is your problem. I hate this brand and customer service. Not reccomendable at all.

This refrigerator emit disturbing noisy since first day. Beside the regular humming sound, there is odd high pith sound form back of the appliance.

I have called the store (bad boy), they replied its manufacture to fix the problem once purchase done.

So I called [protected], a technician came. He agree the noise is abnormal and try make some adjustment, still same. He mad couple of call to someone, and after that he said this is normal and go.

We have been using different type of refrigerators (6-7) in past 20 years, this sound is absolutely unacceptable. Now the customer service said according to the user manual this type of appliance could emit high than normal sound and that's the end of call !

The refrigerator we purchased approximately 2 months ago has not worked properly and is defective from the day we received it. We purchased a side by side Frigidaire refrigerator appoximately 2 months ago. From the day we received it we had condensation problems from the water dispenser, it developed condensation and freezing problems in the crisper door and now the temp control is not working properly, not registering the appropriate temperature in the fridge. We have had 5 repairs, going on 6 since the temp issue needs to be taken care of now. Also, the solution to the crisper freezing was to use silicone around the frame and box, and also a greasy and goopy sealant on the door, which is unacceptable. Now there is a constant greasy film on the seal which gets on our clothes if we lean on the door at all, and has made the seal un-cleanable. The silicone sealant on the box is awful looking and looks shoddy. Electrolux has expressed that if that was the recommendation for repair by their technicians, then that is how is has to be. I have asked for a replacement since each repair is costing me food spoilage due to the door being left open for so long, and they don't cover that - the each repair visit is disruptive. I should have received a working unit in the first place and can accept one or two repairs - but this is going on the 6th with no end in sight, plus a very sloppy job done. I no longer have a nice new refrigerator.

Installed Nov. of 2014. Always drip from the ice chute. After 2 weeks of service, ice maker froze up. Repaired. 3 weeks later, ice maker is froze up. In less than 3 years, and 2 extended warranties, 2 different repairman have attempted to fix the problem, and 10 visits, have failed to repair the problem. They both say design problem, they can't fix it. We have had ice less than half of the time we have owned it. Being it has been initially defective, we feel a replacement is not out of line

Hello,
I just called today to request service on my refrigerator / freezer as I was having issues with the continual frost building up and melting in my freezer for months. Now following hurricane irma I am now seeing that the refrigerator section has intermittently rising temperatures above normal safe refrigeration settings. Power has been fully restored to my area. I am told that due to the storm they are not allowed to do anything until after October 14 and won't be able to tell me when I can contact to schedule an appointment and that my extended warranty won't be covered if I make my own arrangements for service.

I don't understand why there would be a wait on this if there are authorized service contractors operating in the area. I would think there would be some effort to provide customer service rather than saying wait a month and try again.

Very disappointed in your level of customer service.

Leslie Hancock
[protected]
ESA Agreement # [protected]

I purchased an extended warranty on my 50pt dehumidifier.
Unit began leaking on my hardwood floors, causing warping.

I called Frigidaire, gave them the warranty information & asked what I should do.
I am a senior citizen, without transportation & serious back issues.
The representative? said she would call me back with the information I needed. 6 days later & called. the representative said I would need to pay a 25.00 recycle fee when the exchange was made. No problem with that.

I have been a great customer & still have four 70 pt dehumidifiers in my home & basement. I am seriously allergic to mold & dust mites, so need this for medical reasons.

Once again I contacted frigidaire. I was told that it was sent to the nearest dealer in my area. OK. Fine. I assumed I would then receive a call giving me delivery time. Boxed the old unit up & waited.

Called again & was told it was sent to an appliance store in Redwood City, California. I would be responsible for picking it up & bringing the old one in for return.

No matter what I tried to say to your representatives, they say they are done & the warranty was honored.

I have called the appliance store, which is in another CITY & they won't do anything. '

I am without product, out of the warranty money & the appliance store said they just did Frigidaire a favor by letting them ship it to them.

I will not be buying products from you again, even though I consider it a very good product.

Sincerely
Helyn Hayes
[protected]@gmail.com

So I want to tell a story I have a Frigidaire Gallery everybody quit working and gave me an error code so I called Frigidaire directly I spoke to representative she was very pleasant and nice I told her about the error code to my Frigidaire Gallery she stated that it was my display and then I told her the center in the ice maker fell down and somehow the wires shorted out the board she says I was correct so she sold me the display board and then she told me who the authorized repair services were in my area the soonest opening they had was a week so I'm going without a frigerator for 10 days and as soon as the repair services arrive at my home he informed me that sent me the wrong part and he told me that Frigidaire should have known it wasn't my display board because the controls for the temperatures were working so I called Frigidaire back and told me that made state that they made and of course they refunded my money for the part and for my inconvenience I asked him to send me the mainboard for my inconvenience and I had to take off work for the day so I lost a day worth of wages and the representative I spoke to said she could not do that so I asked to speak to a supervisor she said why he's going to tell you the same thing I would like to know if it is Frigidaire policy for a representative answering the phone to tell me what a supervisor is going to do so regardless to say I'm out of a day's worth of wages and broken 1500 refrigerator does Frigidaire even care about the people they serve #Jonas Samuelson

we had given my son a washer dryer set...it had always been used as a stacked set . We had to unstack it at my son's new apartment. When we unstacked it there was not a top to the washing machine. I called the 800-number with them the serial number order to Oder a top piece for the washing machine.
When the part arrived and my son put it on it was obviously the wrong part as shown in the picture below. I called the 800-number again to explain that it was packaged with the wrong part to which her response was you will need to call an appliance repair man to tell me that my 25-year-old son's observation was not good enough .
The repair man sent the bill as expected it said the correct part number was on the out side of the box but the incorrect part was packaged in the box .
They are reimbursing me $130 for the original part I spent $150 to order the correct part and I also have $140 bill for the repair man which was not necessary that they believed my son and believed the picture which clearly shows the lid never fit
I feel it is only fair that the company either one reimburses me for the service call or to reimburses me altogether for the part which in this case would be $150

3 days into it, it went from 38-60 spoiled all the food, so pulling teether they sent me another one, that one even went higher contacted corporate they say oh its normal, wrong Ive lost about $400.00 of food and still NOTHING 5 weeks into owning this piece of crap and 1800.00 bill I have for this piece of crap and they wont stand behind it. debating should I get an attorney all I want is a buyback and to be done with this company and move on to a fridge that works, they say its not our policy to do that, we will fix it, technician came out he said yes it has a problem but frigidair says nope no problem we aint fixing or replacing it, so its normal for a fridge to go to 60 degrees inside a unit on a defrost cycle for 15 mins, it takes 45 mins for it to get back to 38 then 12 hours later it does it again, my electric bill went through the roof with this being it runs non stop.

On February 13, 2016 I purchased a Frigidaire Refrigerator, Model #FGHN2866PF8A Serial # 4A54417303, and took delivery on March 24, 2016. Attached are the service records for this product, the problem to date has not been rectified. I made all my service calls through Frigidaire's customer service line instead of the dealer we purchased it from thinking I was doing the right thing, however when I reached out to the dealer they said they could not help because I didn't purchase the extended warrantee through them, I purchased it through Frigidaire. In my opinion I shouldn't have had to purchase an extended warrantee because the problem was ongoing from the installation of the product. The ice maker spews water all over the back of the freezer making it almost impossible to pull the upper rack out. There's a lump of ice on the ice bucket and in the bucket itself. The refrigerator run at least 10 to 15 degrees higher than the setting of 33, so I can not keep cold cuts or milk. There are no parts left to replace, the main seal from the freezer to the frig has been replaced the ice makers tubing, the ice maker, the seal on the ice maker, the main logic board and the temperature sensor. The last repair person that was here just through up his arms and said he couldn't do anything for us. I filed a complaint with the Better Business Bureau and have contacted my credit card company to see if I can get a refund. It's odious Frigidaire does not stand behind their product. I'd like a refund on this product afraid if it is replaced I would only have the same issues.

Had Defective Model # FFAD5000T1 SERIAL # KN71101480.

Customer service has been horrible! This is my second defective unit in the last year! Sent pic of cut cord, serial # and model # 's in June! Was told it would ship in 2 weeks! All summer and no dehumidifier! Whatever the third party company you're using to handle these replacements is totally inefficient and un-informative. I want my humidifier! And I want it now!

I will have a difficult time buying or referring anyone to purchase any Frigidaire products after this

Richard Salerno
NJ