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CB Online Shopping GearBubble mug's handle broke immediately after we opened the box
GearBubble

GearBubble review: mug's handle broke immediately after we opened the box 94

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Author of the review
4:01 am EDT
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The company Gear Bubble LLC has terrible services and it was terrible to deal with them. I had ordered a mug for the veteran’s day. I go the mug and when we opened the box, the handle of the mug broke into 4 pieces. I started to argue with them, because the mug’s price was rather high. I told that it wasn’t worth to pay for such bad-quality mug. But the rep simply didn’t want to refund or change the mug. Awful services.

Oct 17, 2018 1:18 pm EDT
GearBubble customer support contacts
Phone numbers
Address

6440 Sky Pointe Drive № 140-361, Las Vegas, NV, 89131-4047, US

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Hello Nevelia,
Thank you for your message. Upon checking, we see a replacement was sent for the second mug. It has shipped and is in transit to you:
https://www.logistics.dhl/us-en/home/tracking/tracking-ecommerce.html?tracking-id=9374869903503189960081

The expected delivery date is October 19th, Friday, so be on the lookout for it. We apologize for the wait.

Regards,
Team GearBubble
Nov 26, 2018 12:06 pm EST
GearBubble customer support contacts
Phone numbers
Address

6440 Sky Pointe Drive № 140-361, Las Vegas, NV, 89131-4047, US

File a complaint Write a review
For complaints, please everyone, start a NEW thread instead of commenting in this one. Also, include your email address or name so that we can locate the orders and take care of them properly. Thanks!

Team GearBubble
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

94 comments
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Shourya Shourya
US
Nov 11, 2018 7:16 am EST

I purchased a Eminem hoodie which should cost me $47 as shown by you guys but instead it costed me $62. Please review it and return me the extra charges u guys took from my account.

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gearbubbleSCAM
US
Nov 12, 2018 5:17 am EST

Do not buy from this company! scam! they will take your money and you will not get what you bought and you will not get your money back or ever get a response from anyone that works here! terrible!

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Ron Hamel
US
Nov 12, 2018 9:15 am EST

I ordered a necklace for my wife for Christmas. I received a order# in the mail and that it was being process but that's it. Haven't heard anything else since and have sent them email after email with no response.
Don't think this company is legit...

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A.n.g.r.y.
US
Nov 12, 2018 10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Another complaint for this scam of a company. Ordered stuff a month ago, took my money, and won't respond to any or my emails asking for an update. I've heard nothing from them at all.
Finally tracked down a phone number for them to call and when you call it it says they aren't taking calls to just send them an email.

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Cannon27
US
Nov 12, 2018 10:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Brandon Cannon. I ordered a gold plated heart pendant. I haven't received it and it was promised to be here by Valentine's Day. I still haven't received it and it's the 16th.

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HMcClain
US
Nov 12, 2018 12:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my son a necklace and checked my bank account and have been charged four times for the same necklace. Unable to contact the company.

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Cayaback01
GB
Nov 12, 2018 1:04 pm EST

Please cancel this oder. Still not received after four weeks. Disgraceful customer service. I want my money back

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John Negron Jr
US
Nov 12, 2018 3:19 pm EST

John Negron order #GB_36111b8oa57534d8
Mailed to Israel Deida 39 liberty Ave. New Rochelle, N.Y. 10801
I THINK THE ORDER was placed on 12/14/16 No delivery as of 12/23/16

GearBubble
GearBubble
Nov 21, 2018 3:26 pm EST

Hello John,
Thanks for your message. Unfortunately, there is nothing we can do about this order, almost 2 years later. You will need to reorder if you wish to do so. We apologize for the inconvenience.

Regards,
Team GearBubble

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Xraylady1979
US
Nov 12, 2018 4:03 pm EST

I purchased the husband. Enlaces for Valentine's day. All my emails we answered and my item was shipped and I received it. BUT IT IS SUCH POOR QUALITY! NOT WORTH $29.99.

GearBubble
GearBubble
Nov 26, 2018 11:03 am EST

Hello Cathryn,
We're sorry you're unhappy with the quality of the necklace you received. Upon checking on this order, we see it was fully refunded back to you just a few days before Valentine's day in 2017. Please contact us if you should need any assistance or have any questions.

Regards,
Team GearBubble

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Neckleace
US
Nov 12, 2018 6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My daughter necklack did not recive I would like to have it or my money back

GearBubble
GearBubble
Nov 26, 2018 11:23 am EST
Replying to comment of Neckleace

Hello there,
Thank you for your message. Please email me at support@gearbubble.com and put "Attention: Nicole" in the subject line with your name and email address so that I may take care of this for you, depending on the age of this order. If the order is 6 months or more old, there is nothing we can do unfortunately.

Regards,
Team GearBubble

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Cayaback01
GB
Nov 12, 2018 6:16 pm EST

Please cancel this oder. Still not received after four weeks. Disgraceful customer service. I want my money back

GearBubble
GearBubble
Nov 26, 2018 11:27 am EST
Replying to comment of Cayaback01

Hello Cayaback,
Thank you for your message. Please email me at support@gearbubble.com and put "Attention: Nicole" in the subkect line and I will take care of your order, granted it's less than 6 months old.

Regards,
Team GearBubble

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Kelly,F
US
Nov 12, 2018 7:08 pm EST

What this company advertises is NOT what you get, necklace pendant is dull & ugly! My kids have made me better necklaces from noodles in kindergarten!

GearBubble
GearBubble
Nov 26, 2018 11:52 am EST
Replying to comment of Kelly,F

Hello Kelly,
Thanks for your review. We have a 100% Satisfaction guarantee here at GearBubble. If your order is less than 6 months old, email me at support@gearbubble.com and put in the subject line Attention: Nicole and I'll take care of you. We apologize for the inconvenience.

Regards,
Team GearBubble

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harley Davidson
US
Nov 12, 2018 7:40 pm EST

I placed an order on 11/28 for a damn coffee cup, and here we are a month later and no cup, or any friggin response from the company via phone or email. This is a rip-off, and I'm notifying the Attorney General of the state I live in, and the local police about being ripped off! I will let everyone I know about this POS company!

GearBubble
GearBubble
Nov 26, 2018 11:53 am EST

Hello Harley,
Thanks for your message. We respond to every single email we receive. Please email me at support@gearbubble.com and put in the subject line "Attention: Nicole" and I'll take care of this for you.

Regards,
Team GearBubble

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Dennis Baldwin
US
Nov 12, 2018 9:32 pm EST

Took my money, and my order ha been in 'processing' ever since. Left message for refund, no reply.

Company has no customer service. Do not attempt to do business with them.

GearBubble
GearBubble
Nov 26, 2018 11:56 am EST

Hello Dennis,
Thanks for your message. Upon checking on this, we see you never contacted us, as shown here: http://prntscr.com/ln95k3. Unfortunately, this order is now 2 years old (Order date is Dec 20, 2016 09:14), so we are no longer able to help you with this. We apologize for the inconvenience.

Regards,
Team GearBubble

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Emily Gale
US
Nov 13, 2018 1:11 am EST

i ordered my sweater (a xmas sweater) on Nov29.2016 plenty of time before
Christmas, its Jan5th 2017 ... ive emailed them asking, no answer?
they just sent me a product review email which doesn't make sense since i never received a product and paid over $50USD...

GearBubble
GearBubble
Nov 26, 2018 12:02 pm EST
Replying to comment of Emily Gale

Hello Emily,
Thanks for your message. Upon checking our system, it shows you were refunded on January 16, 2017 in full for your order. We deeply apologize for the inconvenience.

Regards,
Team GearBubble

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Kelly,F
US
Nov 13, 2018 1:59 am EST

What this company advertises is NOT what you get, necklace pendant is dull & ugly! My kids have made me better necklaces from noodles in kindergarten!

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Cannon27
US
Nov 13, 2018 2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Brandon Cannon. I ordered a gold plated heart pendant. I haven't received it and it was promised to be here by Valentine's Day. I still haven't received it and it's the 16th.

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Crystal Lake Happy Hour
US
Nov 13, 2018 4:30 am EST

I ordered 2 From DAD to SON Necklace Round Pendant Necklace - Gold Plated - When they arrived they were both thrown in a little sac with no protection, very tacky at least when you order 2 wrap them individually, arrived in a envelope. NO MORE FROM ME or my FB Friends...

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Randy Markham
US
Nov 13, 2018 6:02 am EST

Hello, I received the Trump Innaugural Mug, but it is defective. The Color is not the white mug that was pictured in the add, its a brown mug with black letter, therefore you can hardly see anything. Please Let me know how to replace this mug with the one that was pictured in the add. I have attached a picture of it. My order # [protected]

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milian
US
Nov 13, 2018 6:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i order a necklace for my son. check my bank account and they charge me twice. i need my money back to my account please ty. order one item not two
whats wrong with this . i will call my back to cancel order period
i should know better give me my money back to my account

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gbudig@cox.net
US
Nov 13, 2018 2:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

tried to cancel orders I did not make I ordered 1 and got billed for 4 three at $30.10 and one at $32.90 I want to cancel all orders. I placed a order a week ago and can't find out anything on it

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RoxieS
US
Nov 13, 2018 2:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Paid for on Nov 12th emailed several time no response no shirt. My next step is to file fraud charges against them with my credit union and local police department. Worst company ever.

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Janet Mitchell
US
Nov 13, 2018 10:10 pm EST

I ordered a coffee mug from Gearbubble on 12/07/2016. I have not received a confirmation, and have emailed the support twice. My card was charged, so I need a confirmation.

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Maria Fernandez Valdez
US
Nov 14, 2018 8:09 am EST

I bought 3 necklaces from gear bubble and I need to return them there is no customer service at the number I've been calling unable to reach anyone very shady

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Marybeth Lengyel
US
Nov 19, 2018 11:45 am EST

I ordered a t shirt on 6Jun16 and today is the 25Jun16 and I still don't have it. You took the money right away this was a father's day present and I want my money or my t shirt!

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bb&tsucks
Cary, US
Nov 20, 2018 5:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Product was not delivered. It says return to sender even though no notice was left for delivery. I cannot get anyone to contact me back.

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moe angelo
US
Dec 09, 2018 3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a mug that was suppose to have a dogs name under the little poem that was pre printed on it. The name was to read "Cocobean". yet the name on the mug is Buckey! r u kidding me right now?! my label even has the right name on it! my order # is gb_b84d9c5c8130b85b i think! the label is very hard to read! PLEASE MAKE THIS RIGHT!

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candice wallace
US
Dec 11, 2018 7:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The pendent I received does not look like the one I ordered, so unhappy with this. can't even read the writing on it and is plastic covering. The one I ordered showed engraved. This looks so cheap. I would like a refund on this completely unsatisfied.

Thank

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Cletus Arnold
US
Dec 19, 2018 10:31 am EST

I have tried everything to contact these people can not track order no one will answer message and no one will answer phone I truly believe this is a scam

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Al Ault
US
Jan 03, 2019 8:43 am EST

We received our order and the cup was broken. We would like it replaced or our money back. Al Ault, 5601 Co Rd 80, MANDAN, ND, 58554. [protected], E-MAIL-ault5601@gmail.com. Thank You.

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Al Ault
US
Jan 03, 2019 9:21 am EST

Broken cup

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Connie Marsala
US
Jan 05, 2019 8:53 am EST

i ordered the daughter in law necklace in october its december i still dont have it. it was sapose to be Christmas gift you took the money on my visa in october my conf no. is lz57662084us or gb-bfef969a9e4b69d9. please let me know something ASAP

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Cletus Arnold
US
Jan 05, 2019 12:34 pm EST

My receipt#[protected] and my order#gb-f9cee88946cc990a . I have tried everything I know to contact these people no way to track the package no one will answer messages and no one will answer phone I truly believe this is a scam

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Kevin Bell Sr
US
Jan 05, 2019 1:19 pm EST

My name is Kevin Bell Sr and I order three things on Dec. 13 and 14 and have not receive anything yet. So I'm trying to check on it. I been trying to call to speak to someone but no one is answering the phone.

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Grandma07
US
Jan 05, 2019 2:11 pm EST

Ordered 4 necklaces from you on Dec 14 and haven't gotten them yet wondering where they are. Rec no 1146 2380. Rec no1708 9532 please let me know something or refund my money . My phone number is 313 492 3252Help me with this problem please and thank you they where heart necklaces and were supposed to be Christmas presents for my girls .

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Gish Man
US
Jan 05, 2019 5:03 pm EST

Ordered 2 by mistake. Need to cancel one only have 1 daughter. Order placed williamgischel@comcast.net

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David Roznowski Sr
US
Jan 05, 2019 5:48 pm EST

I ordered this product on Dec. 2 2018. I still haven't received it as of today Dec. 21. Where is it The necklace said I loved you then I love you still And always will

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nita beverly
US
Jan 05, 2019 8:29 pm EST

I ordered two necklaces in Nov.. But have only recieved one..They are Christmas gifts for our girls..If you would please correct this as soon as possible...Thank you

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Yankee Peg
US
Jan 05, 2019 9:43 pm EST

Ordered 11/17/18

Order #gb_890f93049bo2dea5

Not happy-can not read.
Want to return for a refund.

Margaret Fetta

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Rod Owens
US
Jan 05, 2019 9:46 pm EST

Ordered 2 mugs Dec 6th, order #'s d0ad57928b15e9ad, of4a00b8962ac7cc, As of Dec. 26th, Nothing yet. Tried emailing and calling, NOTHING. They should be as fast a delivering their products as they are charging my credit card! Was suppose to be
Christmas gift.

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  1. GearBubble Contacts

  2. GearBubble phone numbers
    +1 (888) 552-5753
    +1 (888) 552-5753
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  3. GearBubble emails
  4. GearBubble address
    6440 Sky Pointe Drive № 140-361, Las Vegas, Nevada, 89131-4047, United States
  5. GearBubble social media
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