General Motors
Reviews and Complaints

I have a 2013 Volt that was brought in for service due to a Check Engine light in 1/2018 to Shearer Chevrolet in S. Burlington, VT, the dealership at which I purchased the car new. They determined that there was a bad battery cell and ordered a new one and gave me a courtesy car. I picked up the car 3 weeks later, and on the way home, the car ran out of battery power, but did not switch over to gas generator power, leaving me stranded late at night in rural Vermont. I was able to get a tow ($150) and was able to get a family member to cross the lake to pick me up ($25 ferry costs).
It was determined that the new battery cell was bad, and that also led to drainage of my 12v battery (latter replaced at greater than $200), and the car was repaired.
In August 2018 I, I received a recall from GM (18215) for just the issue that I experienced, which was caused by a software issue that caused imbalance in the batteries, leading to cell failure, and subsequent loss of power, with no switch to gas generator power. I called the dealership to inquire if the software had been updated when it was repaired and they said no. I brought my car in and the update was done. This being the fourth time I had to travel interstate to get my car finally repaired, I requested ferry ticket reimbursement, and the dealership declined.
I called GM customer service on 8/2/18 and received a case number of 8-[protected]. When I had not heard in 6 weeks, I called back and was given a new case of 8-[protected] on 9/27/18.
I had difficulty getting in contact, but left a message with Shaunderice on 10/2/18 and finally got to speak with her. She stated the best she could do, was a $100 service voucher, good for a year. When I explained that this was an electric hybrid car and that I had no need for a service voucher, she was unwilling, when requested to escalate this issue further, and refused to pass this on to her supervisor, and she closed the case without my assent.
I called back to customer service again on 10/16/2018 and spoke to a representative that said she would reopen the case and I then requested, on another call that day and spoke with Bis, who said he would refer to his supervisor to refer to Shaunderice's supervisor. To date, I have. Or heard back.
The car was $41, 000 new and we are talking about a reimbursement of $20. Very poor customer service. Makes it unlikely I will buy a GM product in the future.

I purchased a new 2012 Cadillac SRX Luxury Edition and within a couple of years the low beam headlights started getting dimmer as time went on. After 4 years the lights are so dim it is unsafe to drive at night as they do not illuminate the road no more than 50 feet ahead of the car. The outer headlight lenses are perfectly clear and I have changed the bulbs to an aftermarket brighter bulb with zero effect. We now have a $40K+ car that we can only drive during daylight hours. I have researched this problem and it is prevalent with the SRX and the Cadillac dealer is aware of it and they will replace the headlights at a cost to the customer of $1400-$2000 depending on the dealership. There are many complaints on the Cadillac Forum and GM is not issuing a safety recall when it is really an unsafe car to drive at night. My wife was pulled over by a cop to tell her she needed to turn her headlights on as he thought she was running on DRL's. She was not! Any speed over 30 MPH over drives the illumination capability of the low beams to see objects on the road ahead.
GM, you need to rectify this safety issue.

2018 Equinox 2258 miles Brakes make a scrapping noise when applying brake in reverse dropped vehicle off at Gwatney Chevrolet Jacksonville Arkansas service manager said it was just a noise the brakes made and nothing they could do about it
I have been purchasing Chevrolet's for over 30 years has the quality of your vehicles really got to this point?

Wife's 2015 Buick Encore lost cooling due to a leak in the seam of the the A/C condenser. Was just out of warranty. Had to replace on our dime. When I took it back to dealer once part came in to replace, service manager mentioned that there was a problem with that years condensers. He knew I had a 2015 Chevrolet Silverado and told me to have them check it when I brought it in for next service. Week before it was scheduled for service, wife said it was blowing warm air. During service it was confirmed leak in the seam of the condenser. Also just out of warranty. Service managers and a lot of other people KNOW there is a problem. When is GM going actually acknowledge and replace them without people like me have to spend $1, 000 / $1, 200 per vehicle due to a known defect?

I am writing to notify you of the terrible customer service by Apple Valley Chevrolet in Martinsburg WV on July 7th 2018.. For my 2011, 2013, 2015, 2016 new vehicle purchases, I never had to notify my insurance company that I purchased a new vehicle. This was always done by the dealership. I purchased a 2018 Equinix Premier and no notification was sent to my insurance company and at no time was I notified that it was now my responsibility. Below is the email that I sent to them needing a few questions answered.

I have a few questions. On the verification of insurance form. The dealer verification section has been left blank, essentially meaning that the dealership did not verify that I have the required insurance on the vehicle. Is this a new form, or a copy not given to the customer? The paper work from my 2015 purchase and my wife's 2016 purchase did not contain this.
On the customer details form. It reads "Customer is responsible for adding vehicle to policy! (salesperson may assist). Why wasn't this brought to my attention or why wasn't I asked to initial/sign indicating that I was aware. On my 2011, 2013, 2015, 2016 (wife's) vehicle purchases, we have not had to notify the insurance company, the dealership did. I was able to speak with my insurance company, send them the bill of sale which they were still waiting on and speak to Patriot to correct the dealership error. I highly recommend a change in procedure to make sure the customer is aware of what they are required to do.

I have had nothing but problems with my 2011 Equinox since it turned 2016 (just out of warranty) (new engine, fuel rods and a myriad of other problems) This year alone (fuel rod, starter, etc). So on September 11 my check engine light came on. Took it in to Reedman Toll Chevrolet for service on the 14th. The 15th they called and said it set off a ton of sensors, pick up and we will call when the parts come in. Took it in on that Tuesday, husband called end of day Wed. They said come pick it up. Bill was $2, 400+. Husband paid and left. Got in car, check engine light was still on. Husband called on Thursday and they said they could not get it in for at least a week and asked when the check engine light came back on. Told them it was never off. Called service manager who told me to drop it off on Friday and provided loaner. Heard nothing on Sat. Husband called twice Monday and twice Tuesday. No one returned the call. Wed said to come in and pick it up. Asked what the problem was Bad EMC. Told covered under warranty. Manager asked people behind desk if they could find the paperwork. They could not find anything saying that we had paid and my receipt was in my husbands car. Made me wait and additional 20+ minutes. Then finally game me my key. Called GM and dealer. Told nothing they could do as we had authorized the work. I said the work I paid for did not fix the problem it was taken in for. Started getting emails from dealer regarding my interest in purchasing a new car and continue to get them. Unbelievable. Will never purchase a GM again. You could not give me one.

About 3 years ago I leased a vehicle from Sutliff Chevrolet. Contacted dealership around July to ground vehicle and get into another vehicle. Was put on hold, then in September was told to bring in paystubs. Didn't hear anything for awhile. Call was asked when can you come in to pick up car. Told them would be in on that coming Saturday. Arrived at dealership waited for about 45 minutes to be told bank changed there mind need new paystubs. Advised that lease end date 10.10.2018. Well sent paystubs did not hear anything . Called Jonathan finance manager asked like he did not know anything. Was very rude. So I got frustrated and took my business somewhere else. The finance manager hit my credit about a dozen times. When went to the other dealership they hit credit once was approved . I have always loved Chevrolet caters, but this dealership just put a bad taste in my mouth about Chevy cars .

Ticket #4092923, #PI1268A: when the brake pedal or left turn signal is applied the dome lamps will flash on and off. I was told that this is a widely known issue on the 2015 Tahoe but no recall has been issued. The cost for my repairs approx. $350.00. My Tahoe was purchased new/program car off the lot. I have 117000 miles on it, so there is no warranty. I can not afford this. These leds flashing on and off are a distraction especially at night and even more if it's raining. If GM says these lamps have to be replaced with the "upgraded" version, then that tells me GM knows this is a faulty part. Seems to me there should be a recall in it. Why should I have to pay for their faulty part? I'm requesting a recall be issued.

Back in 2016, I leased a brand new 2017 Chevrolet Cruze. The car has been nothing but problems. I have been dealing with a car that shuts off on its own while your driving and then does not start back or blows the starter when trying to start back up. I have been doing this for over 2 years. The car has been in for repairs over 45 times (this is no exaggeration). GM has no idea what is causing the problem. The car is unsafe and unreliable and GM does not want to do anything to help me out. I have lost not ONE but TWO jobs because of this car, and I am on the verge of losing a THIRD, as I cannot get to work most of the time. GM has been providing with the worst customer service I have ever experienced and I definitely will not be buying another GM product once my lease is over, as they have done nothing to help me or do not want to help.

[removed]
October 22, 2018

To whom it may concern:

My name is Heather Cornett and I am writing today to express my disappointment not only in how I was treated but also in the quality of the product purchased. I would like to start out with a little bit of back ground on my Chevy history as I have been a loyal customer since I was the age of 18. The first Chevy I bought was back in 1998 when I was 18 years old and it was 1985 Camaro and I loved this car, which is why I continued by Chevys the next few cars I bought are listed below:

2000 Silverado - purchased from Chapman Chevrolet
2005 Z71 Tahoe - purchased from Earnhardt Chevrolet
2007 Silverado - purchased from Volkswagen of Scottsdale
2010 Camaro - purchased from Freeway Chevrolet
2012 Silverado - purchased from Freeway Chevrolet
2014 I purchased the 2015 Tahoe - purchased from Freeway Chevrolet

My last purchase of the 2015 Tahoe is what I am currently writing about because of the small issue I had and the customer service I received over something should have been simple but was absolutely ridiculous and at this point I feel that I can no longer be loyal to Chevrolet. As I mentioned I purchased the 2015 model brand new in 2014, after about 4 years of owing the vehicle the paint on the roof and the hood of the car oxidized and was badly in need of painting. I went to the dealership on September 14, 2018 to express my concern of the paint and explained to them that the car I purchased brand new for approx. $60, 000 was already having paint issues even though it was kept in a garage when it was not being used. I also went on to explain that by 2005 Tahoe didn't start having paint issues until it was at least 10 years and I treated that Tahoe the same as I treat my current Tahoe. I was informed by Roger Young from Freeway Chevrolet that I would need to call the [protected] number in order to start a claim process for the paint issue since it was of poor quality for a $60, 000 car.

On September 14, 2018 I called the above 800 number and started the claim process and I was given by case number of 8-[protected] and told that a Senior Advisor would be in touch with me by Tuesday, September the 18th. The day of the 18th arrived and I received and email stating the they could not reach me on the number that was listed on my GM Preferred Program which is nonsense considering I gave the representative over the phone my cell phone number which is the number they should have called, I then called back to a different number that was listed in the email of [protected] ext. 5930781at 3:55 on the afternoon of September 18th and left a voicemail for Anetha asking for her to call me back and again left my cell phone number, needless to say I did not receive a call back that afternoon.

On September 19th at 10:43 in the morning I again called Anetha's extension and left another voicemail requesting a call back. At 1:10 on the afternoon of the 19th I received a call back from Anetha, at first she told me that the Freeway Chevrolet dealership informed her that there were no defects with the paint on my Tahoe and that since I was out of my three year warranty that there was nothing Chevy would do for me. After going back and forth a couple of times she then stated that she would contact the dealership to see if there were any known defects with the paint on my Tahoe so I feel as if I was lied to and that even though I was a loyal customer all of these years with never having a problem and then one time a small issue occurred I was basically told to just forget about looking for help mainly because I was out of my warranty. I told her that I was not satisfied with her response and requested to speak to a manager. Athena then transferred me to someone by the name of Machella (at least that is what it sounded like when she gave her name), she also was not helpful in any way shape or form, the only thing she kept stating was that I was out of my three year warranty and that Chevy was not going to do anything further for me. This really was a slap in the face for being such a loyal customer since 1998.

After dealing with the "Customer Satisfaction" center I called Roger Young over at Freeway Chevrolet, he was a very nice gentlemen to work with but I am still not satisfied with the way I was treated after purchasing a $60, 000 car and the quality not being up to par. He said that I needed to go down to see Allen over at the Kyrene and Baseline service center which is known as the Chapman Collision center and get an estimate done for the roof and the hood of my car and that we would then go from there. I went down on Friday, September 21st to see Allen and get the quote.

Roger called me a few days later and said that Chevy would split the cost 60/40 which would have been a charge to me of $900 to fix the roof and the hood of my car. I informed Roger that I did not have $900 laying around and asked him to give me a quote for just the hood at this time. He said he would have to get back with Allen as he did not have the break out, a few days later he contacted me and said that the hood would cost me $450 because Chevy would only do a 75/25 split since I only wanted to do the hood. I was not expecting the split to change from 60/40 to 75/25 but I really did not have a choice as the paint needed to be fixed because my $60, 000 vehicle looked terrible.

Needless to say I paid the $450 to have the paint on my hood fixed but my roof is still a mess because the quality of the paint that was used is just terrible and Chevrolet does not seem to care about losing a loyal customer. I can honestly say that I will be changing brands the next time I purchase a vehicle since Chevrolet does not stand behind their product nor care about customer service. I should not have had to drop through hoops in order to such a small issue resolved and I feel that I should not have had to cough up $450 to get a poor quality issue corrected.

On sat, 10/6/18, my 2007 cts was towed to open road cadillac of morristown nj. I spoke to the service dept. Mgr on monday, 10/8/18. He said my problem was most likely the alternator. I spoke to jennifer in the service department at 9:30am. She said she would call back but never did. On tuesday, 10/9/18, jennifer called to say what was already known.. It was the alternator. She gave me two prices for a new alternator..$1000 and $1300 with a 1 year warranty. I selected the one for $1300. On 10/10/18 at 12:15pm, I called to check on the status of my service and was told by daniel that "it will be sooner or later". On this same date jennifer called at 3:55pm to say that my car was ready. I picked up my car at 5:00pm. The total cost of the alternator service was $1489.85! Now today, monday, 10/22/18, I go out and my car won't start. This is utterterly ridiculous.
I want open road cadillac to fix this problem correctly and I don't expect to incur another dollar of expense. I also want a loaner car if my car can't be repaired today. I am totally dissatisfied with the
Service department at this dealership. Thank you. Shelia harper
Hone 973.676.0464 cell 973.676.0464 email. [protected]@comcast.net

Chevrolet Malibu 2018
10/21/2018 the car shut down completely second time at 41 Lee Burbank Hwy Revere, MA 02151. The first time was on 10/07/2018 on the road near 519 Harrison Ave Boston, MA 02118. The car was de-energized completely. All the systems including emergency lights, OnStar support did not work. The doors and the trunk were blocked, unavailable from outside. I reported the issue to Quirk Certified Service 444 Quincy Ave Braintree, MA several times. The cause was not defined and fixed. I have video confirmation and the appropriate papers from Quirk Chevrolet in Braintree. The car was towed from Lee Burbank Hwy to Braintree 10/21/2018.

I have a 2014 Chevy spark, 46.000 miles on it, the check engine light came on and the transmission was slipping horribly. Rodenroth service shut the light off and told me to come pick it up, it was ready, I asked if they fixed it, they said that yes they shut the light off. I said but what about the slipping transmission? I was told by service Manager Gene Pace and Manager Tyler Rodenroth, I would just have to drive it until the transmission gave out completely, if I wanted it covered under warranty.
I said no, that it was under warranty, they said they would not fix it until it left me stranded on the side of the road. Tyler Rodenroth threatened me and swore at my spouse. and sent us on our way, we left and had not even left the car lot, and the check engine light was on again. we went into service and told them and asked what we should do, and one service guy said, we will put a new transmission in it I guess, When the rude service manager heard him say that to us he laughed and said very evil like, "oow, we are going to have that car here for a very very long time!" and he continued to taunt us. We left with our broken vehicle and will never ever ever go back again. I have heard many horror stories about this dealership, but experiencing it myself was like a nightmare. Please close this dealership, I know several people who have complained to GM about this dealership; it is time for them to shut down.

Sincerely,
Michelle L. Bernier

while sitting in a parking space, motor off, waiting for wife to return from store, when she got back in car and closed her door, both side air bags exploded. We bought the car new in 2005 in McAllen Texas and have put 180, 000 trouble free miles on it. Both of us have suffed hearing loss due to the explosion of the bags.I called my insurance(Allstate), at first they said I was covered by my comprehensive ins., told me to take car to Lee's Auto in Pearisburg, and got me a rental. They now say it was a mechanical failure and not covered. We live in mountains of WV and my wife has several medical issues and her doctors are all 25 to 60 miles away.We live on a fixed income and cannot afford to replace the car. I need GM to help me to get the car fixed or replaced, we have no where else to go. Help us please ! I can be reached by phone at [protected], email at [protected]@yahoo.com, or Mail at po box 131, Lindside, WV 24951. I have send a letter to GM headquarters explaining all this.
William McClure

I had finance a GMC Acadia last year the first problem the car gave me i had to purchase two batteries. since buying the car i have spent over 2600 in trying to fix the car that kept going on and telling me traction control off .I bought the car four times each times i pay for diagnostic and pay for service but the car still was giving me the same problem. First they told me the break, then do a diagnostic say the car had no problems then tell me it's something inside the tire, then they told me it might be the camera set up in my car i pay to get it fixed when i went to pick up the vehicle It stopped after they said the vehicle was fixed. Now they told me bring it again i did now they telling me its the emc that needs to be change i feel like i cant even trust the car no more cause I have four kids in the car the last time the car stopped was on I75 I wont risk my kids or myself over a car. I feel like its so unfair how i spent ao much money trying to get the car fixed now they giving me another bill claiming they found the problem after all those diagnostic. Now i feel like i bave no choice but to just return the car to the bank

I own a 2011 Chevy Tahoe LS that I purchased from a dealer in NY. Over the summer, as I was wiping down the dashboard I noticed a significant crack radiating from the driver side to the middle of the dash. I currently have 104, 000 miles on the vehicle so I did my research on the dash problem. I see that this is a recurring theme in these vehicles and that GM has done minimal to appease its customers in regards to this perceived safety issue. To have a service technician replace the dash would cost upwards of $1500.00, a high amount to replace a defective part with a new part that is headed for the same destiny. I would appreciate a response to my complaint in a timely fashion attached to a remedy for a problem that GM wants to sweep under the its proverbial rug.

Vin# 1G11H5SA0DF286248 Purchased car 12/30/2014 as GM certified used car from Perry-Egan Chevrolet in Ocean City, NJ. Had car serviced there until closing; Ocean City Chevrolet took over franchise and vehicle serviced regularly until 9/2016. Dissatisfied with new owners, they eventually closed. Switched to local service station in Ocean City. Vehicle serviced regularly at Weisenthals service station in Ocean City.
Oil and antifreeze changed on recommended intervals. In 9/18/2018 the check engine light came on and vehicle began erratic acceleration. Vehicle code indicated camshaft position solenoid malfunction; replaced along with spark plugs same day at 79166.
On 10/19/2018 the vehicle just stopped running while coming home late at night. On 10/20/2018 the mechanics at Weisenthals informed me the engine had seized up. They were extremely puzzled as they know I am always servicing car. They felt some possible defect or recall may have been issued. I called Gentilini Chevrolet in Woodbine and their service department recommended I contact GM directly since they had no service history on my vehicle.
I have owned a number of other GM products and Have never had an engine seize up. A 1989 GM Jimmy I owned ran to over 200, 000 miles prior to retiring it due to age. I am extremely disheartened at this occurrence and just don' Know what to do.
I understand the 5 year period ended in 4/2018 and can't believe your engines are designed to crash 6 months after warranty and under 100, 000 miles. Especially when maintaining the vehicle was done conscientiously since I owned it. This is my first bad experience with a GM product but it certainly taints my opinion. Today's car engine are designed to be virtually bulletproof, especially when maintained. Please contact me at([protected] or mark.[protected]@ Comcast.net. I need assistance to resolve this issue; plus I am wondering if there is a relationship between the camshaft positioning solenoid and seizing up of the engine. HELP!

I'd like to know why I have to argue and complain to your service representatives to rotate the tires on my 2017 GMC Sierra Denali 3500 DRW truck?! I understand that the tires must be removed from the rims for the rotation. Why is it that your technicians are a bunch of lazy, whiney, babies? Yes, it's a little more labor intensive to do the job, but I shouldn't have to BEG for it to get done! It's downright ridiculous and I'm sick and tired of it! Maybe I will buy a RAM instead if you can't do something about it NOW!

I am writing to formally complain about the lack of customer service I received at Valenti Cadillac Dealership of Hartford Connecticut On 10/18/18. While I have submitted a claim to the Connecticut Better Business Bureau, I feel it is necessary to lodge a formal complaint with General Motors. I brought my 2007 GMC Yukon Denali to be serviced under a extended service plan through Easy Care. It was decided that an engine replacement was the best course of action but during the repair, the technician broke the starter. Valenti Cadillac insisted that I replace the starter as casualty of the engine swap. When I complained that they should replace the perfectly good starter since it was broken by their tech, the Service Director Dana Thomas came out of his office and told the service consultant I was speaking with, Tim Cotter, to stop all work on the vehicle if I'm going to "nickel and dime" them over a broken part". Here continued that if he knew I would "nickel and dime" him over a part replacement, he would never have taken on the repair job. He also stated that he would go half on the replacement since it was not a new vehicle and because my brother works there. I refused the half hearted offer and told him that I would think that he would want to accept responsibility for his tech breaking a part and resolve the customer service issue in favor of good customer relations. Dana Thomas insisted that was the best he would do. It was clear that if I did not replace the starter or accept his offer he would not complete the repair. I refused his offer and went and purchased a starter from a local auto parts store.

As stated above, I did submit a complaint to the Connecticut office of the BBB requesting a full refund for the starter as well a some kind of reprimand for the coarse treatment I received.

Ladies and Gentlemen of General Motors Corporate Headquarters
CEO
Board Members
On 10/17/2018 I was driving my Chevrolet 2018 Equinox toward home from a scheduled MRI at CDI, North Pennsylvania Street, Indianapolis, Indiana sometime after 5:00 p.m. At precisely the spot in the left lane of 116th Street before entering the Round-ABout on East 116th Street just prior to entering (West of) the passage under U. S. 31--My Car Died Dead In The Street and Would Not Start No Matter What I Did. The Engine Light was ON, as if the Engine was running. The notation on my Dashboard stated "Engine Reduced Power." Nothing I did would start the car. I was in HIGH TRAFFIC, sometime around 5:00 p.m. Cars were tight on my right, behind and in front of me trying to get Home and into the correct lane to get onto U. S. 31 either going North or going South. The truck on my tail finally gave up and went around me leaving others to bump into my back until THANK GOD AN INDIANAPOLIS POLICE CAR ARRIVED AND STOPPED BEHIND ME.
When I bought my 2018 Equinox in June of 2017 I complained that this car stopped while I was driving in High Traffic Going Slow with the Traffic and I told my Dealer's Salesman that the car's "gas-saving emission-saving stop" IS TOO SENSITIVE. I COMPLAINED IN 2017. NOW, AGAIN, THE ANSWER AGAIN IS "IT DIDN'T DO THAT WITH US WHEN OUR TECHNICIAN DROVE IT." YOU AND I BOTH KNOW THIS IS TIME FOR A LAWSUIT. YOU AND I BOTH KNOW WHAT IS GOING TO HAPPEN BEFORE YOU RECALL THIS "gas-saver emission-saver" on countless vehicles on other cars built by other companies. I was very lucky yesterday. A policeman showed up nearly within a few vehicles. On Star got me a Chevrolet Tow Truck WHO KNOWINGLY BROUGHT A PORTABLE CHARGER (THERE WAS NO PLACE FOR HIM TO PARK BESIDE ME WITH PEOPLE BOUND FOR HOME AFTER WORK). NOW--THE KICKER--THE CAR WOULD NOT CHARGE WITH ONE TRY, TWO TRIES, THREE TRIES, WITH THE Chevy employee getting into the seat and trying to start my car, closing the hood, getting back in to try again, opening the hood, and FINALLY, FINALLY, THE CAR STARTED. SCARY--DANGEROUS. LAWSUIT. The Dealer still has my car.