General Motors
Reviews and Complaints

We took this car in for the third time for a dead battery. They had it for over two weeks.could not find the problem.what they said was they needed to re program the computers. After that some time went buy. Not needed the navigation system for a while.when we did need it it did not work.i am sure it was something that was done at the last visit for the promgraing problem. We took it back to Gosh.they said it was nothing they did.and it would cost me $125 to diagnose the problem plus what the techs time could be around $2000.the people at Gosh are roude and unprofessional. This is not the first time. People in question are . Dean, Heailee and mike.i got no last names. Please help. My e mail is [protected]@gmail.com phone [protected].

Purchased a 2013 Equinox new, back in Feb I had to change the battery and now the HVAC does not work properly, it will not switch from vent to front defrost nor floor heat. Therefore I cannot defrost my freaking windshield making for a dangerous drive every time I get into the car. Took it the dealer was told that it is a known issue and GM had a recall for this issue but stopped the recall at the 2012 model, will cost me over $200 damn dollars to have the HVAC reset at the dealer. This sucks and it seems like this is a money grab by GM. Scoured the internet and found countless complaints about the same thing happening to GM owners of GM products. Tried the so called reset process myself and was told today that I would probably have to change out the three acuators at a cost into the thousands, so tired of this crap just want to drive the car into GM head quarters.

Purchased 2015 AWD Traverse in September 2015 with 7000 miles.
Not purchased from a GM dealer and previously purchased by original leasing company. Within the first summer, we experienced a warm a/c output, somewhat cool on the driver's side but warm or hot in the rest of the vehicle.
I registered the issue with the service technician when I scheduled a routine oil and filter change. They came back with the explanation that I may have not sequenced the activation correctly or that I may have to re-input the selection to give the proper signal to the system. No repair or inspection was done at that time. I have only about 2, 000 miles past the 36, 000 mile warranty and experienced the same condition. I took the vehicle in to be checked at Auto Nation Chevrolet in Mesa, Arizona, who have done all of the service on this vehicle since I bought it. They said the rear condenser was leaking and must be replaced due to a crack in the unit. I was charged originally $1300 for the repair. I complained to the service manager that I should not have to pay for the failure, as it was reported earlier and GM knew the system had faulty parts, based on hundreds of complaints in an active lawsuit against GM. The company spokesman that the service manager talked with would not consider any compensation, so the local manager only honored the discount fliers I had in my possession plus and additional 10% off. GM installed defective parts again in my vehicle and I am expecting to have the same issue down the road. I respectfullly request consideration in this matter and having ALL coolant systems in GM vehicles considered in the active lawsuits until the problems is eliminated, and that I be fully reimbursed for the full cost of this repair where GM did not honor the client of profitting.

Stranded March 31st 2018 at 8:30 pm!

Really?

I want you GM to cover the cost of repair on defected electrical system.
Went to remote start my car while walking in a dark parking lot and nothing happens after remote clicks. Finally the headlights come on but no start. Put key in ignition and turn to start position...nothing! Kept turning key off and on. After multiple tries the instrument panel lights up but not the engine!
Finally started after mutiple tries. While driving home heard clicking noises and electrical panel blacks out!

We brought our 06 Duramax to Country Chevy in North Vernon Indiana, in early February, 8 weeks ago and they still have no idea what's wrong with it, but somehow we're being told it's almost $2, 000 in labor already. We were told it was tcm. Then no, it was the transmission. They supposedly tore it apart to only replace a spring in the valve body. Now being told it's the tcm again. We just want our truck back and fixed. But it still doesn't run. Exactly the same as it was when we dropped it off. Going to look at a Ford in the morning.

I bought a 2009 Buick Enclave with 50, 000 miles on it in 2013. Since then we have had to replace 3 of four catalytic converters ($3000), the transmission ($4000), dealt with constant issues with coil packs (costing another $800), now the Rack and Pinion steering is bad and is going to cost roughly $1500 and the timing mechanism is bad in the engine and was quoted $2500 parts only this morning. For Goodness sake I am disabled and on a limited income so I cant go trade vehicles every 18 months to 2 years after buying one. But I sure the hell do expect a car I paid this much money for to [censor] last until I pay it off without having to dump over $8000 in it plus monthly payment and now looking at at least $4000 more for things needing replaced. This is ridiculous by far the worst car I have ever owned. and not once did your piece of crap company stand behind anything. Not once. So this consumer will never darken your GM doors again. NEVER. Your [censor] got bailed out by the government and you send this inferior product out to your consumers. What a crock of [censor]. Wished they had let the company fold up if this is what you are going to produce. I have also been on public forums shaming your company and shaming the local dealers for their lack of help other than taking my money.in closing I hope I never have to purchase anything of yours ever again. This has been the worst experience of car buying I have ever dealt with and I am now 46 years old.

On Feb. 15, 2018 I contacted GM to request a replacement key for my 2014 Chevy Equinox because my key broke off the fob & left me stranded & unable to pick up my daughter from school. The customer service lady advised me that there was no recall & I would be responsible to replace the key. According to other GM owners I have talked to this also happened to them & I have seen other complaints posted about this. After purchasing 3 brand new Chevy's in 7 years they have lost my business!

Went to the dealership Saturday with my trade-in with one request - to trade in that car with a $400 per month payment for 2 cars that do not add up to more than $400 per month payment. I explained that I was recently out of a divorce and my credit is recovering and that I had a strict budget and I am open to any car - used or new - as long as it is AWD due to my daughter being a freshman in upstate NY. I gave them the keys to my trade in and while a manager reviewed the car I sat with a salesman. After test driving an Encore, the salesman came back with "good news" that I was wrong and actually had equity in my trade in (I told them I had 30 payments left and no equity) and they could lease me 2 of the encores for the $400 per month. Wow, really - I did not believe it but they wrote up the deal and took $1500 deposit from me for the second encore (they applied my fake $1500 equity to the first car and took my title for the trade in), shook and signed the deal and told me to come back Monday to pick up my cars. Called me on Monday to say that I gave them the wrong trade in value and I had to pay them $3000 more to get my deals. I told them that was not possible and that the deals were off. Got a call that the owner will stand by the deal since they agreed that the number came from them not me - I do indeed have 30 payments left on my car all the other came from them playing games. Got another call hours later that I forgot to unlock Trans Union (I had unlocked Equifax and Experian but forgot about Trans Union - after the Equifax Breech I took advantage of freezing my credit for free because I am not stupid) so I immediately unlocked Trans union and then get a call that you, GM credit, would not approve my leases and that I can get the deals for $290 per month each instead of the the written up deal, My complaint is that they lied to me about the equity - they must have never checked when they told me they did - and that they wrote up and signed an unqualified deal to prevent me from shopping at other dealers which I told them I would do if I could not secure a deal there. This is the face of GM? Shameful. Abuse the victims of divorce over and over again by playing games? They should not be allowed to make unqualified deals and then blame GM financing for their lack of integrity. It is on GM to make sure they are not the face of the company.

We bought a 2014 Cadillac SRX with 30, 000 miles on it a couple of months ago. One of the headlights is dimmer than the other and when the headlights are on low at night, you can barely see to drive. We almost had an accident last night because you just can't see. When I just looked this up online, there are hundreds of complaints about the same problem and changing the lights doesn't help. Why is GM not fixing this problem. Someone is going to be killed over this issue. It is just a matter of time. We no longer feel safe driving at night, and we are young people. This is so unfair that they are still selling these cars without telling the consumers about this problem!

I purchases this car from Buff Whelan last July and it has been in the service department 5 times for the same "Check Engine" code. They cannot seem to find out why this keeps happening. I believe I have given GM ample opportunities to correct this situation and I am requesting that your company evoke the Lemon Law and replace my vehicle. I can't even sell the car because I am afraid of any repercussions down the road.

I dropped it off again with Buff Whelan this morning. Please have someone contact me to get to a good resolution. I have always purchased GM vehicles and am heart sick that this cannot seem to be resolved at the dealership level.
Cheryl A. Yetter [protected]

I'm a ex gm technician - terminated for not wanting to claim false repairs that the shop foreman and service director wanted me to do - ive seen it myself - I would no problem found a ro and they would go back into ticket and claim a false repair under my tech number= I complained about it and several other techs also said they noticed the same thing on their flag sheets - ive been a tech for 29 years for Chevrolet - they found a way to terminate me not playing along! Im still pissed off - ive loss me seniority there, my medical, dental - took a month to find another job - so letting somebody know whats going on at Munday Chevrolet in Houston Texas - now owned by group1 corp - they (group1) has ruined that store and csi - they only care about investers profits - 9 years with this store and they don't care about any employees-!

Engine timing chain broke destroying engine. Car was 8 months out of warranty with 23027 miles. GM said they couldn't replace engine even when they have known about problems with timing chain doing this. They have improved parts in new engines to fix problems but don't care about loyal customers with very few miles on engines. I have 3, 2012 Malibu cars with this engine and have worked for them for 40 years. I will be canceling a 2018 Suburban I have coming so they will not be making $20, 000 profit from me.

I own a 2015 Chevrolet Silverado 1500 crew cab 4WD. It is less than 3 years old and has 51, 108 miles on it. The power steering failed and had to be towed back to the dealership. I received a call that it was not covered unde the warranty and that the power train warranty did not cover it because it was not part of the power train? I can assure you it is pretty yard ornament without power steering! The part alone was 1895.24 the labor added totaled 2401.49. + the tow bill 156.25 so by the end of it all I had 2553.87 in the service experience and no warranty coverage? Really? This is the 5 th GM Truck I have owned and it is the first time I have ever had a problem with one of them that required warranty and I find out that it is not COVERED?

My truck was backed into three years ago through no fault of mine and an insurance claim was filed. Hickman motors in Carbonear Newfoundland done the work which envolved a new fender and required paint. When I received the truck I noticed a squeak in the door that wasn't there before . Initially I thought it might be the henges so I drove it for a while back and forth work until one day I seen that the squeak was the fender hitting the door and the paint was gone off the fender and the door. So when I got a chance to bring the truck back to Hickmans and see somebody that worked there I did. I talked to a nice girl named Meghan George, she looked at my truck then she took the truck out back to the men working there and they adjusted the door so it wasn't hitting the fender anymore and told me that Hickmans would look after it and fix the paint on a day that wasn't too busy, so I agreed. A few months went by so I popped back again to check and see if they could get the truck in but again they said they were still too busy, a few months passed so I went back again and Meghan said I was third on the list. Another few months passed so I went back again and Meghan was on maternity leave so I started dealing with a man named Jim Squib who knew nothing about what was going on with the truck. He told me he would email Meghan and ask her. I started going back to him and he kept putting me off several times so I finally called the Manager Rodney Mercer and explained what was going on and he said he needed to get his head around what was going on because this was all new to him. He must of got his head around it quick because he called me back five minutes later and said this was going to have to go through insurance even tho I was told by Meghan that Hickmans would look after it. So basically I wasted the last three years going back and forth there. So I called insurance again and I find my insurance really good and helpful and she said she contacted Hickmans three times and they won't return her call. She said if this problem was because of the accident that she would cover it. Is there anything you can do for me, I think I have been very patient through out this whole ordeal I just want my truck fixed to the way it was supposed to be.

2010 Equinox Transmission shuts down on the highway. 116, 000 miles. Sit in my car and was able to drive my car in a few minute about a mile. Was quote 3, 400 for a transmission. The dealer ship sold me a bad car. Beware of them
They will not stand behind the product. I am currently making payments and having to shell out this type of money. Tried to trade the vehicle back in at a Sister company and they would not take it because of the transmission problem. I have had key problems since I brought the car last May 2017. 2 air Compressors.

So the other day I pulled into the gas station and when I pulled my keys out of the ignition the key broke right out of the key FOB. I couldn't find the piece so I called the nearest GM auto dealer and they said I had to have the car towed there and they can order a key and it would take 2 days. Well I had the car towed there last friday and today (following Thursday) they told me there is a problem because you are out of stock on the key I need and when you are back in stock you will over night the key. I just think this is unacceptable you are a multi million dollar company and I can't use my one and only car because it only came with one key and I didn't loose it it broke. Somehow you should make it right because I can just imagine how much this key is going to be if I ever get it. Two days is two days not over a week.

I have to replace engine on 2012 Chevy Malibu with less then 24000 miles on it. Timeing belt broke and destroyed engine. My car is just past 5 year warranty so GM won't replace engine even when they have had problems on low mileage engines. Dealer what's $10000 for new engine. I have worked for GM for 40 years and all ways boasted about them to family and friends. That will not be the case anymore. James Appl [protected]@aol.com

I used Plaza Buick GMC in Omaha, Nebraska since 2007. I purchased two new Yukon vehicles, one in 2007 and the second in 2016. Just under a year ago the dealership was sold to Woodhouse. My last two service appointments have been terrible. Yesterday, when I called, I was informed my service advisor was no longer there. A scheduler said she would make an appointment. I asked to speak with a service advisor first. She said they are too busy, then, continued to try to schedule an appointment. I needed to ask about my Yukon thermostat before scheduling an appointment. Then she said the service department does not take calls anymore! This is not customer service. I checked on another GMC dealer, and, have an appointment this Friday. Based on this experience and my prior visit, I will be using the other dealer now. Plaza Buick GMC was great to work with in the past. But, I cannot see any reason to use Woodhouse.

I bought this truck brand new with zero miles. I started noticng a vibrating issue, which got worse over time and brought the truck to my local GM dealership. ALL 4 tires were deemed to be unable to balance and unfit for the road at 18k miles. I baby my vehicles and am extremely particular when it comes to the care for vehicles. My dealership told me GM wouldn't do anything for me as well as Bridgestone and the best would be a prorated tires. this vehicle MSRP for 66k. I should NOT have to replace 1 let alone all 4 at 18K. with driving all highway, no abuse or offroad etc. I even had the rims inspected which I have a coverage plan for and all were deemed ok, just the inside of the tires, belts were shot. I am hoping someone form GM will stand behind this. I am in sales myself and we deal with vendors and 3rd parties, and I stand behind my products. I am a first time GMC truck buyer and it would be shame to lose me to FORD over this.

Re: WEBB Chevrolet Frank Brescia
16140 S. Lincoln Highway General Manager
Plainfield, IL. 60586
[protected]

2016 Cadillac SRX Luxury collection:

My wife and I recently purchased a car at WEBB Chevrolet and it was the absolute worst experience of my life. I have been buying GM cars for over 60 years and have never been lied to or cheated before. I fully trusted the GM brand. From the time I first contacted WEBB I have been subjected to lies, deceit and what I consider to be outright fraud.

We were in the market for the above mentioned car and the only option we wanted was a navigation system. Our budget was in the $25, 000 range. In perusing cars.com over time we repeatedly saw WEBB's ad for the subject car in the color we like, stating it had a navigation system and asking $25, 995, a price which had just been dropped by $700 because it wasn't moving. We then went to WEBB's website and saw the very same ad.

On 02/09/18 we called and in spoke with Jasmine, whom said she was the head of customer service. She verified that the car was still available, the price was $25, 995 and it had a navigation system. She was very excited and told us there would be a big sale tomorrow and in addition the sales manager was dealing down very aggressively due to the prevailing Auto Show. We then made an appointment to come in on the following day and told to ask for Jason Anderson. I don't know if she lied or she was told to, but the navigation system, the sale, and the aggressive discounting were all lies.

On 02/10/18 we drove for an hour and 45 minutes in a snowstorm to get to WEBB. When we came in they kept paging Jason but, he never came over. A sales assistant, Nathan, saw us sitting for a long time and came over and asked if he could help us. We asked to see the car in the ad, giving him the stock number and the price. Another round of lies began as Nathan told us the car was advertised at $26, 995. I would have walked out at that point but we had driven for so long I decided to make an offer. During the negotiation Jason would come out and participate. Here we are, I am 78 years old and my wife is also a senior citizen, we were badgered buy two men for 2 hours until we had finally agreed on a price of $25, 495.

They then offered us $300 for our trade in, a car that was selling for up to $5, 000 dollars at dealerships. After some more negotiation we agreed to $700, which left a balance owed of $24, 795. Now the deal was done we had agreed and shook hands on the deal. At that time I just began to relax, the rest of the deal is to add the taxes and the license and document fees, so since it was her car I let wife finish the deal. It took an hour to finish as they had tons of paper for her to sign in several cases duplicates of the same document were signed. They were trying to confuse her and not let her examine the documents well.

When we finally got home I looked over all of the documents carefully and realized we were cheated out of about $2, 600 dollars, yes $2600 was added to the purchase price. I immediately called Jason and told him what I had discovered. He replied that my wife and signed the deal and he would not change it. I told him I was going to complain to higher Authorities. He said go ahead. A short while later he called back and said he discussed it with the Sales Manager and they found a huge mistake in the contract and to come in and they will rewrite it to what we initially agree on. He said he would also give us a free tank of gasoline for our inconvenience.

On 02/13/18 we came back to WEBB and meet with a guy whom introduced himself as the Finance Manager. It quickly began to become evident that we were lied to again as they were just stalling for time to let our check clear. I told him that after Jason said that we would rewrite the deal and we would issue and new check I stopped payment on the old one as I didn't want two checks in the system. I told him the entire story and assured him that I could prove all of it. He tried to offer us extended warranties on intangibles and free car washes and oil changes; all we wanted was the deal we originally agreed to. He finally agreed and rewrote the contract to our original agreement and we issued him a new check. We thought it was all over.

In the following days we began to learn to use all of the cars features. For several days we could not figure out how to use the Navigation system. We called Cadillac for help and they realized we didn't have a navigation system, so they ran the Vin Number and determined that our vehicle indeed did not have a navigation system. We then talked to a couple of Cadillac Dealers and they said it would cost $3, 000 to install the navigation system...

We next contacted Frank Brescia, WEBB's General Manager. He was the king of the conmen. He said we could purchase the navigation from On-Star. On-Star and navigation are two entirely different animals. On-Star is not programmable and costs about $60 an month to operate. Additionally this is leased from OnStar and is not a part of the cars package. I was told 7 times I have navigation. Cadillac's navigation is programmable and cost nothing to use. This is the navigation I was told I have; which I do not have. I would not even have gone to WEBB in the first place nor purchased the vehicle if I had known it did not have a navigation system. Once again I was told Navigation. He tried to imply that there was a vague difference; if a contract is vague in any way the damages of that contract are the responsibility of the writer and his spokespersons. I would also say that On-Star was never mentioned in any of the discussions.

There are other discrepancies on their equipment list. For example they say it has a spoiler, I could find any spoiler listed by Cadillac that was standard equipment, any option for a spoiler, nor is there any aftermarket spoiler for an SRX. This car has the same body configuration as any SRX made. We saw 2 WEBB ads that said it has a navigation system, 3 of their people told us it has a navigation system, and I have in writing on two WEBB documents that it has a navigation system.

WEBB is not my father's dealership. It is not a dealership for woman or seniors either. It operates more like Diamond Jim's Corner Used Car lot…. I cannot tell you how outraged I am. We need a navigation system and that is why we chose this vehicle. Throughout the entire process all of their people tended to obfuscate, every detail, made spurious comments and concealed the entire transaction with subterfuge. I talked with the General Manager and he did not offer any help.

Thomas S Schuster
[protected]
[protected]@att.net