General Motors
Reviews and Complaints

Our 2000 Buick Lesabre custom, has been sitting in our driveway not started for 2 weeks. Then Sat. 1/21/2017 we heard a loud pop sound after looking around the house we notice smoke coming from the engine compartment on the Buick. As I got closer flames came out the wheel wells. After all is put out, there's a hole burnt into the hood of the car on the driver's side, all the wiring is melted, the valve cover is melted, the intake manifold looks like it exploded, the whole brake reservoir is melted, tire popped, and melted the front bumper, headlight, grill... The car is totaled..

I purchased a Certified Pre-Owned 2015 Cadillac Escalade in March 2016. At the time of purchase, the SUV had 42, 000 miles on it. It currently has 58, 000, meaning I only put 16, 000 miles on the vehicle. I took the truck to Barksdale to get serviced and was informed that the suspension has gone out on a truck that I have not owned a year. Barksdale refuse to repair this issue and I'm feeling like I was sold a lemon. I contact General Motors and was assured by a senior advisor named Janetta that she would help with this issue and contact me in 2 business days! That was several days ago and I haven't heard anything from anyone! I have owned several vehicles and currently still have a 2007 Tahoe(10 years old) never have a had any trouble with the suspension or anything else. When I spoke with the manager about the issue, he blamed the Jackson streets! I do not live in Jackson nor do I travel to that area. I live in Clinton, Ms and the streets are not the issue! Apparently, I purchased a vehicle from a dishonest dealership! Please help me with this issue.

I purchased a Impala 6 months ago, put 3000 dollars down and put 4000 miles on it. Took it to the dealership to get it appraised. they drove it and said there was no problems with it. The next day the transmission blew up. Now I have a car payment and a car i can't drive, and no money to fix it because I used all of it for my down payment. Now I have no way to drive my kids around, because I'm a single parent. I feel like I got ripped off. Hopefully someone can help me. Thank you, god bless. Chad Hoffman

This is a formal complaint - against your gm service center in
Abo rawash - cairo - egypt (Mansor)
I own an (Opel insignia topline) since 7-2016, till now the car has made 6000km, but since day one I was very disappointed with the car although I read a lot of good reviews about it, hoping to buy the best of german made car and trust in technology and high standard in manufacturing and finish.
My most points of disappointments since day one was the following
• a very annoying squeaking noise from front and rear brakes at low speeds, which after visiting the service center changed the pads and the discs front and rear at two separate sessions, which after testing resulted in a shift in the steering of the car to the left on straight roads.
• a very weak paint layer which is almost scratches from any thing, revealing a very unpleasant white under coat which I never seen in any other car before, forcing me to pay more to make a protective 3m layer on both rear and front of the car.
• air flow coming from behind of the front speakers (Most probably) on speeds over 100km, and after spending over than 7 hours at the service [protected]) center at abo-rawash and affirmations that the problem will be solved, testing the car on the road for three times and going back to the service center they said the problem was not solved and I have to come another day so they start over again.
• this is a waste of time and effort and each day I take a leave from my work is costing me more money, to spend fixing problems in a new german car, which is not my fault in the first place and should not be in a new car ever.
I had an opel record 77 – very great car, this was my second opel car but I am very disappointed with all the problems I encountered and the ones I hear also from my friends who owns the same model as mine, and I expect my car to have the same problems soon (Battery failure – driver seat side cover crack).

I hope this email finds a way through to the top management at gm, since I love your cars and respect your company, and on behalf of about 353 owners of the same cars we are all very disappointed.

I am making this complaint about for the 3rd time to general motors about a vehicle that I purchased that had several mechanical problems since I purchased.I tried to speak to repairs from several mechanics, the service department and have reveived several diadnostics about issues. Some tepairs were made and some were overlooked. The most important problem was the transmission. SIX months after I purchased the vehicle I noticed thete was transsmission problem snd a problem.with the communication/sensors with the car. I have spent money while during my warranty on rrpairs rentals because the cars mechanical problems and I also putchased another gm car which is a 2016 Chevetloet Impala. My car is currently not running completely because transmisdiln and engine provlems. I am requesting that GM contact me about the last complaint whi h was not ig ored and look at the history of repairs and complaints. I respectively ask to fix my vehicle or reimburse me for repairs made, my down payments and monthly payments. I am paying monthly paymenta of 580
00 plus 350 a month for a car that has been having serioys probl since the first year about. Iam disabled and currently not employed I habe waisted money and time on a vehicle that was not worth the money.I stilll have 16000 more dollars to pay on car thats not worth it. Cheverlot and others business would not reliance the car or trade it in bevause of the repairs and the money owed. I feel like aGordon Chevrolet nows the cars was a lemon and took advantage of my situation. I will in the next 30 days will be gatbering all rental receipts
And documentation of repairs and complaints about tthe vehicle

I'd like to know why gm would put out a product that is extremely dangerous to drive or to ride in. When reduced power mode kicks in on my truck, its not reduced, it mode is "no power mode idle only". I was on the highway last night and couldnt get to thte side when no pwer mode kicked in. I had to sit in traffic waiting for a cop to come park behind me so I could unplug the battery and release the truck from no power mode. I want gm to reprogram my computer at their cost to say no power mode. Why the hell would a company stall a vehicle in the middle of a busy highway? Im not going to rest until my computer isw reprogrammed. I feel this is fraud. No one wouold purchase a vehicle if they knew there is a possibility that you would be stuck on the highway at gm's decision. Poor decision gm and reduced is the wrong word. If there is no power and the gas pedal is made inoperab le, then its no power mode not reduced, and I would like my dash to reflect the truth. Why lie about something when it would be easier to say no power mode reset computer to continue driving. Its not that difficult, but I dont think i'll let my children in a gm vehicle again for fear they wouldnt know what to do. Gm you are terribly wrong for the no power mode, and there is never a reson to be stranded in the highway when you dont have to be. So call me so we can reprogram this week. All that needs to be done is reprogram the dash to tell the truth, no power mode. I think you could be liable for an accident and this information hopefully will go viral and your sales will reflect poor design and incorrect display information. Its almost like the display saying, "its not what we display, but rather what we meant to display." im not going to rest until I get the reprogram of reduced power mode. This is dangerous, and I wasnt told this when I bought the vehicle. A full blown recall is what i'll start pushing for now. Gm should have been more careful in their choice of words. Definitely a recall to reprogram is in order. Until then, we wont be riding or driving in any product made by gm that is this dangerous. What good are seatbelts, safety in all aspects has been neglected when the possibility of being shutdown on the highway is a good possibility, regardless, gm shouldnt ever disable power mode and not allow the pedal to accelerate the vehicle. I want the computer reprogrammed to display no power mode. Its a matter of principle

On a weekend and January, my husband I visitied a bob bell chevy in Baltimore. We met with a saleman by the name of Virgil White. he started out as an ok salesman however he was very full of himself as to making us overly aware of his accomplishments and that he was the best salesman at the dealership because he had been there the shortest time and folks there longer than him has been unsuccessful in meeting that accomplishment.

After going through the process with the banks etc. he returned to the desk annoyed stating what the option for our purchase was and just very short and curt in his tone after seeing my husband was a lil upset. what customer is not upset when they cant obtain what they came for. My husband did not take it out on him. Mr white failed to explain to my husband how the banks work in detail that he would understand.

We ended up leaving with the option to think over the options provided. I myself explained to my husband in detail what the salesman should have and at that point my husband was more amenable to the accepting one of the options and emailed Mr. White.

Later that day, it was discovered that not even 30 min after us leaving the dealership Mr. white deemed it appropriate to post to his social media how" disturbed he was with us and our situation and that we should wake up and smell the coffee" Mr White also placed specific details from my husbands file to describe his disturbance.

We are very aware of there is a policy in place for GM employees and their social media as well as we are aware of privacy policy for customers and their personal information. This gesture was not only innappropiate but unproffesional. We really was looking forward to becoming a GM customer but not with this type of treatment. Totally unacceptable

After further review, we are not the only ones who have been victims of Mr White social media slander. However this is who Bob bell chose as salesman of the year. I guess this was based on production alone. Whatver makes the sale and meets the quota I guess...

We have been a loyal customer of gm vehicles since 1991 including:
1991 gmc jimmy
1995 yukon
1998 suburban
2002 yukon
2003 silverado
2008 tahoe
2009 sierra
2012 gmc acadia denali
2016 gmc canyon

My husband and I currently own and drive the last two. I am writing about my experience on dec 14, 2016 with the 2012 acadia with 102k miles. I was driving on the interstate in nc at 70 mph-at the speed limit (In left lane) when the control panel suddenly indicated an issue with “traction control” and “reduction in engine power. ” I had no ability to accelerate, but fortunately brakes and steering remained operable. There was a tractor trailer truck on my right and another truck following closely behind me. Fortunately, I was able to get to the breakdown lane without incident and then realized that the car was inoperable; it would not restart. After a harrowing 3 hours waiting for aaa (Well into darkness) I was towed about 60 miles to our home area of raleigh nc. Long story short, we learned that the timing chain was at issue and the engine needed to be replaced. The service center was able to locate a rebuilt engine with zero miles, however the final bill for repair was $9000! We learned that there has been a technical service bulletin (Tsb) issued for this problem, however no recall. Per the technicians, a recall is only issued around safety. We had even purchased an extended warranty but learned that it would not cover a tsb. When one is driving the speed limit on a major highway and the engine fails, how can one possibly conclude it's not a safety issue?
What is our recourse? We are at complete loss and feel fortunate only in that I was not maimed or killed. Please help. Copy of repair receipt (4 pgs) enclosed.
Sincerely,
Pat o'quinn

Got a recall on our car so we took it to Hennessy Dealer and they repaired the recall. When we picked it up it smelled like gas. We drove it a few days to see if it got better but the smell got worse . Took it back to Hennessy and they said it was a leak. Guess where right where they worked on the car to put the new seal in. Said they did nothing to cause it. Smell really bad so we took it to another dealer and they said fuel injector was bad. Right under where the new seal had been put in. $900 later we still have the smell. I think Hennessy caused the problem. We need help and need to get this fixed.
Pat Evans

To Whom It May Concern,

Prior to the details, I have made numerous attempts to resolve this with the owner of the dealership, Mr. Mark Jones, but Mr. Jones has not returned any of my calls and has not been available when I've called.

I am requesting that I receive a refund in the amount of $2, 358.94 for inadequate repairs conducted on my 2010 Chevy Suburban at Herb Jones Chevrolet located in Elizabethtown, KY between 11-16 DEC and 17-20 DEC 2016. The details of payments are below in bold. I am not requesting a refund for my rental expense. Before continuing, I want to ensure that I recognize the assistance given by Chad Puyear, the General Manager and Santiago “Junior” Cora, my Service Advisor. Although, to date, I have still been unable to receive a complete descripton of work done on the second round of repairs. Furthermore, the conversations and dealings with Terry Gibson, the Service Manager, were unprofessional and completely inappropriate considering his position. Lastly, I feel the repairs were inappropriately and inaccurately conducted on the vehicle resulting in a vehicle that could not be repaired in a timely manner due to the situation in which I was placed. The initial issue was described to me as a fallen #7 lifter. The left side lifters were replaced, #1, 3, 5, and 7. My vehicle is equipped with the 5.3L Active Fuel Management (AFM) engine where cylinders 1, 7, 4, and 6 are disabled in order to conserve fuel. If the #7 lifter had fallen, it would make sense to replace either all the lifters or at least 1, 7, 4, and 6. The vehicle was returned to me after being in the shop for a week and once received I wasn’t able to drive more than five miles without another check engine light and a rough idle. I had to return the vehicle the following morning for a second round of repairs. I have a receipt that states the left side head was removed, a valve job completed, and a spark plug was replaced. I was initially told that a cylinder was missing and that a spark plug was changed in an attempt to fix the issue but that it was ineffective. I do not know which cylinder was missing at the time of turn in and I have still not been able to obtain the information. The dealership has not been forthcoming with that information and there has been a lot of sidestepping and double talking but no real facts. Regardless, these repairs that cost me over $2, 000 did not fix the problem. After the vehicle was returned to me the second time, the cylinder that was missing was the #4 cylinder which is one of the four that are disabled with AFM. There are numerous technical service bulletins that discuss issues with early model AFM engines and I would assume this certified Chevrolet dealership should have been aware of them and conducted repairs accordingly. Overall, my family and I were left stranded in South Dakota with a vehicle that I could not get repaired. I am a customer with minimal knowledge of these engines and rely on professionals to conduct proper diagnosis and repair. I do not feel this was done in my situation during either repair that was conducted. The events of the situation are described in detail below for further clarification:

I traveled to Elizabethtown on 10 DEC 16 from Clarksville, TN, which is about a two-and-a-half-hour drive, and approximately five miles from the destination my check engine light (CEL) turned on with a corresponding load noise in the engine compartment comparable to loud ticking. I was able to drive the vehicle to Herb Jones and leave the keys in their overnight drop box. While driving to the dealership I was able to discuss the situation with Junior prior to the service department closing. I had explained to Junior that I reside in Clarksville, TN and that my wife, mother-in-law, three large dogs, and I would be traveling to South Dakota on the 21st of December in order to visit our daughter and son-in-law for the Holidays. He was receptive and assured me he would do all that he could to have the vehicle repaired in a timely manner. Fortunately, there is an Enterprise Rental facility nearby and I was able to rent a vehicle while repairs were being conducted.
At approximately 1130 on the 11th, 30 minutes prior to closing, I was informed by Junior that the initial assessment was a fallen #7 lifter on the left side of the engine and repairs would be required beginning Monday the 13th. The repair was delayed on the 13th while the service department contacted my Extended Warranty company who denied the claim stating the issue was due to fair wear and tear. I was notified of the denied claim on the 15th and it’s my understanding that repairs were begun on the 15th. Junior had stated that the Service Technician recommended replacing the left side lifters on cylinders 1, 3, 5, and 7. I agreed because my assumption at the time is the technician should know best, but again, I stated the importance of a complete repair based on my upcoming long trip to South Dakota. The repairs were completed on the 16th and I received confirmation at approximately 1pm (CST) that the vehicle would be ready for pickup late that afternoon.
I received permission from my supervisor to depart Fort Campbell, KY early in order to retrieve my vehicle. My wife and I picked up the vehicle at 5:30pm and departed for a hotel to remain overnight. As I pulled into the parking lot, approximately five miles from the dealership, my CEL turned on and the engine began to idle very roughly. At this time, the dealership was closed and I wasn’t able to turn the car in until the morning of the 17th when the dealership opened at 7am. I expressed the overall issue to Junior and he began working on the issue. I remained in the waiting room where I was told that the Tech found a cylinder to be missing and would be replacing a spark plug. It was shortly after this that Junior informed me the repair didn’t solve the problem and more troubleshooting was required. I reiterated my situation of upcoming travel and Junior stated he would contact his Service Manager, Terry Gibson, in order to discuss the issue with me. Terry initially approached the matter politely with promises of a proper fix and stated his team would troubleshoot the vehicle and that he would call in an extra Service Tech to remain late if needed in order to repair what was wrong. Prior to closing at 1145am, Terry stated a cylinder was still missing and that they would not be able to make repairs as previously stated because the Tech wasn’t certain of what was required. I ensured Terry understood the importance of having my vehicle back on the 20th in time for a departure by 6:00am on the 21st. It was at this point that Terry offered to supply me with a rented Excursion which I would be able to take with me to South Dakota until the 30th if the repairs weren’t completed by the 20th. He seemed very helpful and I felt assured that things would work out in that we’d either have our vehicle back on the 20th or that we’d be able to take the rental at no cost to us to South Dakota. Additionally, Terry led me to believe his shop was covering the repairs due to an incomplete repair from the first issue.
I received word from Terry mid-morning of the 19th that the Tech believed the missing cylinder, unknown to me which one, was missing due to a large piece of carbon holding a valve open which was due to a large amount of carbon buildup. The head would need to be pulled and cleaned. Terry stated the vehicle would most likely not be ready for pickup by the 20th. I stated that I didn’t agree with the assessment because these vehicles aren’t typically susceptible to those conditions and I was concerned about the repair and the potential outcome. Terry assured me yet again that the repairs were appropriate and regardless I’d either have the vehicle or could take the rental all with no cost to me. I felt Terry was being fair and it was at this point that I swapped the rental, which was actually an Expedition and not large enough for our trip, in Clarksville for a small van in order to make our trip to South Dakota.
At approximately 5:30pm on the 19th, Terry called and said the vehicle repairs would now actually be complete on the morning of the 21st and that I could pick the vehicle up on our way to South Dakota. I had originally planned to depart at 6am, which Terry had been informed of during our conversations numerous times. Terry was now asking me to drive two-and-a-half hours the opposite direction, conduct a vehicle swap, and then take my family on a trip consisting of 940 miles after having just received more major engine repairs. Based on the recent history of the results from the previous repair, that was an unreasonable request to ask of us or anyone for that matter. The original statement from Terry was that he was covering the repairs and that if my vehicle wasn’t ready by the 20th, he’d supply the rental until the 30th as a courtesy based on the overall inconvenience. Furthermore, Terry was stating thay I’d now be required to cover the cost of the repairs. Hence, Terry had reneged on his original offer. I attempted to have a conversation with Terry regarding this matter and his overall comments to me were that my trip was no longer his problem, that he would not supply a rental, and he would not cover the repairs. I then stated I would discuss this with the General Manager because I felt Terry was now treating me unfairly and was completely disrespectful on all accounts. There were many comments back and forth and I was utterly shocked in the manner in which the overall conversation turned. Terry then stated he had already helped out too much and that the General Manager would do nothing for us. The overall conversation with Terry turned into one of the most unprofessional conversations I’ve had with anyone in the service business. I contacted Chad, the General Manager, and was able to discuss this situation that evening and he stated he would look into the matter and contact me on the 20th.
Chad contacted me the morning of the 20th and stated my vehicle would be ready that afternoon and that he would have a driver deliver it to my home and swap it for the rental vehicle. He stated this should give me the confidence that the repairs were appropriate. The cost of this repair was going to be approximately $800. I stated I felt the cost was not as promised and he agreed to discount the cost to $600. I agreed in order to have my vehicle returned because I felt as though I had no other choice and we’d been planning this family trip since the summer months. The vehicle was delivered by 5:30pm and the driver took the rental at that time.
My family and I departed the morning of the 21st and prior to our arrival to South Dakota the CEL turned on again and the engine had a rough idle just as it had after leaving the dealership the first time. I contacted a few repair shops in the area and was able to determine a cylinder was missing and that it should be reasonably safe to drive the vehicle the remainder of the trip. The vehicle operated with limited power and the fuel burn rate increased with an average of approximately 10 miles per gallon. I contacted Chad, described the situation and requested a full refund because I felt the repairs were inadequate a second time. He stated he would only refund $500 of the $600 dollars from the second repair only. I was unable to get the vehicle into a repair shop that night due to the extended amount of time it took to make the drive based on the vehicle performance. Early the morning of the 22nd, prior to obtaining an appointment for repair, I ran a diagnostic check on the vehicle and identified that the #4 cylinder was missing (code P0304). I replaced the #4 cylinder ignitor and the #4 spark plug but with the same result, P0304. The spark plug I removed was saturated with unburnt fuel. I then conducted a compression check on all cylinders with 1-3, and 5-8 averaging 175psi, however #4 was 25psi. This tells me that there was a compression problem in that cylinder. I am not a mechanic but google is a great thing and assisted me with this data which took no more than a few hours. To note, none of the spark plugs that I removed from the engine appeared to have been replaced as stated by the dealership. At this point, I attempted to get the vehicle into no less than four shops and three dealerships with no luck based on the Holidays. I was left with no choice but to trade the vehicle at a very reduced price and purchase a new vehicle in order to return home with my family.
I never expected that the dealership should be responsible for my initial repairs nor the inconvenience of the issue. I do feel that had the dealership conducted a complete repair, this matter could have been alleviated. I feel that the dealership made an attempt to do the least amount of work possible to get the vehicle back in my hands, which although was appreciated, resulted in further damage to the vehicle leaving me stranded. I would have rather had the service department inform me that numerous repairs were needed with a large bill and I could have at least had time to react to the situation and make my own choices for the outcome.

Fees related to the repair:

16 DEC 16 - $835.92 (Enterprise Rental)
16 DEC 16 - $2, 081.08 (Herb Jones)
20 DEC 16 - $600.00 (Herb Jones)
21 DEC 16 - $500.00 (Herb Jones refund)
22 DEC 16 - $114.89 (Cylinder Ignitor and one spark plug)
22 DEC 16 - $62.97 (Compression gauge and seven spark plugs)

v/r,
Christopher Lee

I got my car worked on this week I had an engine fire in the intake manifold which was a recall they fix that they also fixed the ignition switch was a recall had no problems with my car before that and my car even run even though I can't caught on fire now my car will not run 5 minutes after I left the shop it was running fine at the shop and now will not run it will not tell it back to the shop for free they say this is in Georgetown Delaware First State Chevy what do I do next my name is Michael head you have my email please email back and tell me what I do next my car sitting on the side of the road 5 minutes after I left the shop and they will not talk back what do I do next this is very unjust and I will take further action if necessary I will contact higher up GM representative this problem is something that should be handled in a professional way my car is on the side of the road 5 minutes after I left the shop and he will not talk back that's a problem please get back with me

I was driving home to wetaskiwin, ab from thunder bay, on from visiting family on january 3, 2017 when just outside of regina my check engine light came on and I couldn't drive properly. A few details to keep in mind are I purchased my car at the beginning of september, my 7 old son and I ended up stranded in - 35, and I got stuck and had to use my grocery money to pay for a hotel to stay in because my car froze. The codes that the regina dealership got were p0299, p0236, p2227, p172. Now that being said they thawed it and cleaned it and put it back together and suggested as soon as I get home I see my dealer for a winter/parts package as per 16-na-405. Now I brought it right to them and they said there is no bulletin for my engine for this so they will do nothing for me unless I get stranded and it freezes again. Clearly whether there is a bulletin or not my car froze and I was stuck and I have never been more irate at the fact that you will pretend my engine is fine and doesn't need any service or replacement parts when it blatantly does. Worst customer service ever and I would never recommend gm to anyone because of this. The problem needs to be solved and people with the vehicle I have with the le2 engine should be warned about the same thing and replacement parts be provided.

for several months Feldman kept sending me letters saying they were interested in my 2015 Silverado I had a pre paid lease paid in full I went there on dec 27 to see what they were offering they kept me there 4 and a half hrs they talked me into a traverse that I wasn't surei i wanted I also put down $1000 cash and they credited my prepay lease $1800 but they told me they had a 3 day buy back on dec 29 I took the truck back do to I did not like it matt the new car manager got very mad that I wanted my truck and $1000 deposite back he said it was already paid for to gm which I found out it was not he went and worked out a 2 year a little cheaper and said that was his best he could do . I want my truck and $1000 back do to I did everything right with the 3 day buy back a this dealership has all new employees and this mgr matt is nothing but rude and only cares about the number of cars he sells he treats the cust like #### tmakes gm look very bad
I am going to contact who ever it takes to let them know how this dealership and gm don't care about there customers I'm calling my cousin who is the attorney for the state and the bbb unless you can get me my truck and $1000 back which I should of got back on the 29
s dealership is

Momentum chevrolet, san jose, ca, vin: 1gnkvjkd7hj135456, my traverse was traded/delivered. no extra key or owners manual came with it. for past two weeks since 12/23/16, momentum has failed to provide extra key/manual to wheeler chevrolet, yuba city for my purchase. they keep saying it is in the mail and they are not being truthful. I am a loyal and valued chevy customer for years and I am being mistreated by momentum chevrolet. I am a very dissatisfied customer. worst deal I have been involved with. someone with authority over momentum chevrolet needs to contact that owner and get my additional key sent to me immediately. the key and manual should have been sent with the vehicle. please contact me about what can be done about this. they should be ashamed! website touts: at momentum chevrolet, we strive for every sales and service customer to receive a vip experience. customer satisfaction is our number one goal. what about me?

On august 25, 2016 I paid kunes country auto group, inc. $ 2147. 89 to repair the front end of my 2006 buick lucerne cx. The invoice number is 76878.
I drove the vehicle for awhile with the car swaying left and hitting bumps hard.
On 11-03-2016 I took the vehicle to kunes and explained the problem of the vehicle pulling left and the rough ride over bumps.
On another date I took the vehicle back again for the same problem.
The third time I took the vehicle back they adjusted the air pressure in the tires and still had the same problem.
Kunes decided they wanted to put two new tires on the front end of my vehicle to see if that made a difference. I asked them if they are saying all of my four new tires are bad and got no answer.
Please help. I can't speak and need to make many medical visits in different states. I would appreciate a good drive to them.

Hi I am a wife off the Army National Guard servicemember my husband, got pulled back to so if your Country, he was gone for almost a year. Before he left his transmission in the avalanche needed to be replaced (what surprised me a lot he baby his truck oh my God he does), and I always thought GM what's the greatest and toughest truck you can buy GM in my eyes stand for America! When he went to the dealership he has spent around $3500 to purchase a new transmission(that is a lot of money to us) The new transmission came what did $250 mail in rebate Visa Card, he send it in to get the visa card shortly after he send it off he left me and got deployed, when he came home I asked him what happened to the $250 visa card because we could really use it no his reply was I don't know I did not get it! I said you need to contact them and see what happens, he did customer service told him (supervisor) that he forgot to send the receipt and won't be able to get the rebate! He was pretty upset and to make him feel better I said it's OK baby! But it's really really not OK my husband has been in the military for 30 years to serve and protect the country, and then GM would not give him His $250 visa Card, but I have to say GM it's pretty pitiful we always bought GM vehicle this is common to stop, I want to buy and support a company that stands behind America! Sincerely Mrs. Holland

I have owned my 2012 gmc acadia denali for four years. I am perplexed at how gm stays in business building such poor quality vehicles. I have purchased numerous gm brands over the years, always hoping to find one that will last. My chevy venture minivan, warner bros edition started to break down and cost thousands of dollars of repairs after about 70k miles. My buick rendesvous also started to have problems around the same time. And now, my 2012 acadia denali is starting to break down. It has 70k miles and the rear windows no longer function. I am told by gmc that this is standard wear and tear. I am shocked to know that windows are only expected to last a few years. The transmission is leaking, several of the buttons on the dash (Eg the air conditioner button) are no longer visible because they wore out after two years. I was always told that gmc makes a solid vehicle. Maybe the chasis is solid, but everything else about this vehicle is highly disappointing. Despite my efforts over the past ten years to support gm, I have decided to stop buying gm cars altogether.

10/19/2016: I took my 2010 buick lucerne to emmert motors to have a bad drivers seat heater diagnosed. After I got the car back, my bluetooth feature no longer worked.

10/24/16: I contacted gm about the heating module and the continued issues gm has with this heating module, but refuses to fix, just passes the issue to the consumer.

11/1/2016: dealership orders the part they say was diagnosed as needing to be replaced. I question whether the dealership diagnosed the problem correctly and they take an attitude with me. They tell me the part takes three days to get here. Said they would call me when in. I also tell them they need to fix the bluetooth that quit working after they had the car in for diagnosis. (Battery disconnect)

12/5/2016: as of this date I have not heard anything from the dealership about my part, so I go in to check. The service manager tells me "let me see if we still have it, I don't think we sent it back yet". Excuse me, why would they be sending it back, and better yet, why did they not call me to let me know the part was in?

12/13/2016: take car in for repair. Six hours later service calls me to say they made a mistake and ordered the wrong part. (Remember I questioned the diagnosis to begin with). So now I am waiting again. They reset the bluetooth and it is working.

12/20/2016: take the car in for the third time for repair that started in october. Dealership has my vehicle from 9 am to 5pm. When I pick it up, the bluetooth is not working again.

12/22/2016: I call the dealership regarding the bluetooth not working again. They tell me that they will not fix it, say I need to replace the onstar, I said no, you knocked out the bluetooth, you fix. I left messaged for the owner, but did not receive calls back. Service manager tells me best idea is to purchase an aftermarket stereo with bluetooth, instead of spending money on the onstar.

So, I buy a car from emmert motors, they fail to provide correct diagnosis and service. They break my bluetooth/onstar and tell me too bad. Then they suggest that I forget the onstar system (Which is one reason I bought this car) and to purchase aftermarket.

You tell me, what that does to the resale value of my gm auto? I bought it with onstar working. Never had a day of trouble until the service department gets my vehicle. The first time they fixed it they said there was a "fault". If they can reset it once and it works without error, then I can't believe its the system, it's the service department.

This is unacceptable. My first stop is with you, my next stop will be with the attorney generals office and ada. This needs to be made right by gm or emmert motors.

Please consider this message as a serious complaint. I am an owner of a camaro ss 2013 and after I lost all my rights with your local distributor, I decided to message you in order to check if I can stay loyal to gm or not!
The problem was under control until I decided to sell my car since am leaving the country for good. The price I put for my car was always unaccepted by the buyers when they check through your local dealer that they overhauled the transmission under warranty at a very low mileage. They blame me for why I didnt force gm to replace the whole transmission rather than overhauling it. I dont blame them since the overhauling was in a very sensitive part of a super sport car and who would guarantee that the transmission will not be damaged later when they are out the warranty and the buyer will have to pay the charges for a new very expensive transmission. I am completely disheartened and need someone to contact me through my email where I can send him or her my story with your local dealer and how they treated me rudely.

Thanks and regards,
Mohammed shaheen
Saudi arabia

2002 Suburban caught on fire. We went grocery shopping made it home and parked. When we parked started getting my children off as my 12 year was getting out the last one to get out. I saw smoke coming out of the dash board. Once I glanced into the dash board I saw sparks I did try and blow but then u can see alot of flames on the bottom called my husband and he glanced and daid call 911 I called the came out and turned it out. However the firefighter said it wasq from the ac control unit and the cigarrete lighter compartment. I dont use the cigarette lighther compartment. However my truck is no good. I am a single mother of 4, 1 year and 8 month old, 8 yr, 10 yr, and a 12 yr old. I dont have any ither means of transportation and I inly had liability. The firefighter told me to contact and make a a complaint because they believed it was a manufacturing defect . Please help. I have video and pictures of ehat happened.