Giant Food / Giant of Maryland’s earns a 1.1-star rating from 144 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Stale giant bread
I bought several loaves of Giant brand white bread because of the cheaper price. The next day all of the loaves were molded and brittle. This became such a routine experience that I stopped buying the Giant brand. I am familiar with the old peddling trick of putting dated products where they are more accessible to shoppers who may not check the "Sell By" date. This is even a bigger rip-off when the bread low quality and the price is sky high. When Giant bread was 99 cents a loaf it was not quite the "highway robbery as it is today. I also suspect this is falling on deaf ears. I wonder if Safeway is listening.
Desired outcome: Put a better Giant bread product on the shelf.
Giant clerk unacceptable behavior
This morning (9/9 at 10:01am) I was shopping at Giant Store # 140 (Eastern Ave, Hyattsville) and was trying to purchase the Organic Chestnuts in your advertisement for Rosh Hashanah. I could not find them and I asked the produce clerk where t are they displaying them. He took me through the entire store but we were unable to find them. He asked several...
Read full review of Giant Food / Giant of MarylandSeafood counter
I called at 6:58pm and confirmed crabs would be steamed and sold until 8pm. My two reasons for calling was 1. It’s a holiday. 2. I have a temporary handicap and it would take me plenty of strength and time to get there. I show up at 7:27pm and wait at the counter…. There was no one present so I called Costumer Service from my cell (so I did not lose my spot in line) - Krystal informs me she will page someone. 7:40pm an associate comes back. He “informs me” - the steamers are cut off at 7:30pm. I showed the associate I called at 6:58pm to inquire - his response was no one told me about a call…. There were 3 of us back here - they are now gone. I went to customer service to make a report. The manager on duty was paged and never came to the front…. Time/Energy wasted.
Hot tasty treats
I purchased these Hot Tasty Treat from the Giants Food store on 4624 Edmondson Avenue. When I went to buy the treats they were keep in a not cool place in the market. The package felt funny and was warm when I picked it up. I was not sure if I should purchase them because they should be frozen. When I got home and open them they smelled funny and they were...
Read full review of Giant Food / Giant of MarylandFresh produce
I purchased the cuties mandarin oranges as well as the esskay low sodium ham 3 days ago. I opened the pre sliced ham for lunch and it was greasy and smelled like it was starting to sour. I threw it out after paying almost $10 for it. The mandarin oranges were soft even though I refrigerated them when I got home. I peeled them and they were sour and tasted rotten. You're Rehoboth Beach Delaware store has gone so down hill since I moved here a few years ago. I've been shopping at Giants for the past 20 years in MD and this is VERY disappointing! With the prices you are charging loyal customers, I am now going to shop elsewhere, even as I've spent thousands of dollars with you over the years! VERY DISAPPOINTED!
Checkout
We trade at the colesville giant. I understand your concerns about theft, but the service problems have become severe. We can no longer use self checkout with more than 20 items, but there is normally only one open checkout lane. I am often 5th or 6th in line. The delays have become very long. I can shift to Safeway, but the hassle of changing the associated pharmacy means that I will not return if I decide to change. You need a different answer.
Barry Bosworth
[protected]
Customer service store and phone
I called the customer service number because I was unable to log in to my account to load the coupons on my card, I gave the lady my card number
[protected] and my email address and explain to her when I try to login
The site said contact customer service, she asked if I try to reset my password and I told her I did, but it still was not working, she put me on a long hold came back to the phone and said she will have to put my card information into the system and she came back to the phone againand I said its still not working and she hung up on me
This is terrible, your store said I need to load the coupons up on the computer in order to use the coupons, your customer service hangs up on me
Maybe we should just use safeway or shoppers it seems like you don't want some of our business and you have coupon sales that you don't want anyone to use so they can just pay full price
We're trying to put food on the table with these high prices already but I guest it"s not enough you need more money
Shelton hawkins - [protected]@comcast.net
Deli
The rotisserie chicken salad is continuously prepared with the chicken gristle left in. Gristle is a type of connective tissue that is primarily found in an animal's ligaments and surrounding muscle groups. It is stretchy & tough and ruins an otherwise delicious chicken salad. Imagine biting into a chicken salad sandwich at lunchtime and chewing a piece of gristle; it is truly a turnoff and it's not right to serve it this way. The onus should not be on the customer to take the gristle out of a deli chicken salad.
My experience has been from 2018-present. I'm not a regular shopper in this Giant since I moved farther away but I enjoy the tuna salad mostly so I stop in this store from time to time. I get the chicken salad less often but it is so good that I keep trying it hoping that the gristle is removed.
I have become accustomed to picking the gristle out of the salad myself. I have never complained to the manager because they are unapproachable & it is not worth the stress. The chicken salad is very good, just please have the gristle removed before selling.
Desired outcome: Giant's very good deli chicken salad with the chicken gristle cut away from meat before the chicken salad is mixed.
Pharmacist Anu Row
I was at the hospital and the hospital sent a prescription to the giant pharmacy on 7/28/2023. Pharmacist told me it’s required prayer pharmacy store number #169 pharmacy phone is [protected] Authorization. I waited for almost one week thank I called the pharmacy pharmacist told me still required praye authorization I waited and today I came to the...
Read full review of Giant Food / Giant of MarylandWorkplace bullying/ harassment
Im a relative of an employee that works for the pikesville location in maryland. The produce manager that works there has been verbally harassing employees and jn general has a very bad temper. Its been causing a lot if distress with my relative that works there. Multiple reports have been made against this manager and nothing has been done about it. Ron continues to verbally harass employees and is growing near to be violent.
Read full review of Giant Food / Giant of MarylandSelf checkout
I went to the Giant near my house the other day, and one of the employees asked me to follow him on Instagram (As a woman Ive learned its best to not turn people down in public as men have been completely out of hand lately). A few hours later he messaged me and I responded with "What are you 20?" Thinking I would have been able to let him down with age. He...
Read full review of Giant Food / Giant of MarylandGiant at Festival at Riva in Riva MD
Something needs to be done about all the trash inside and outside of the store. Giant employees walk right by it! If The outside of your store is a nightmare! Your store looks like a slum store in a bad city! Giant used to be the store to beat,as far as cleanliness and product. I'm not sure I will be coming back to your Riva store, it kinda gives me an uneasy feeling. Thank you for your help and time. Pati Patrick
Read full review of Giant Food / Giant of MarylandA lack of help for senior citizens
I live in a senior community that is less than a mile from a Giant store. This store used to be in the Calverton Shopping Center in Beltsville, Maryland. I've been shopping at the Calverton Giant ever since it opened in 1968. Recently Giant took over a bigger space when a Shop Rite store closed nearby. Since the Giant moved into this bigger space, the...
Read full review of Giant Food / Giant of MarylandProblem has not been addressed properly
Hello my name is daveen barnes, complaint#[protected],my contact person is a woman named Jesse, [protected].i fell on the parking lot at the giant wilkens Ave on 5/10/23,i,ve only talked to Jesse twice in that time,she told me that this giant doesn't own that parking lot,and she,s trying to find the landlord, I'm 69,and have been going to that giant for...
Read full review of Giant Food / Giant of MarylandService
I came into Giants last week the one located on Ritchie highway, across from the MVA and I received the most terrible customer. The lady that waiting on me was very rude and nasty. I asked for her name and she wouldn’t tell me. Even went to take her badge off so I couldn’t report her. I asked for a manager and I was told they were in a meeting. The...
Read full review of Giant Food / Giant of MarylandSelf check out limit to 20 items
I am very unhappy with the self check out limit of 20 items. You are penalizing your larger spenders. The self check out I was directed to had three people in line and is not set up to conveniently unload a cart and then load it with scanned items. And check out counters with staff are always slow and limited. You have made my shopping experience much worse.
Desired outcome: Remove 20 item limit.
Pharmacy
I refilled prescriptions on Thursday 5/25/23. Today is Sunday still waiting for a text to let me know my prescriptions are ready for pick up . Called the pharmacy this morning at 9:10 am was told by pharmacist that they are 5 days behind and are trying to catch up that hopefully by today or tomorrow... like what in the world this is peoples lives that's you are messing with .
Read full review of Giant Food / Giant of MarylandAn employee
I went to giant with my mom today. It was nice except when I returned the cart, the cart attendant muttered behind me “don’t break anything. Crazy” all because I pushed the cart into the cart parking lot that they have and it hit the metal gate. It’s metal against metal nothing is going to break. It’s not even his property. I don’t get what his problem was but he shouldn’t be talking about customers. It made me want to cry.
Desired outcome: To talk to him about his behavior
Deli station
The Deli manager at Giant Food Store, Potomac Station Store # 0250 was extremely rude. Not once but few instances where she doesn’t care about customer at all, she is not willing to help, very rude and was instead busy berating and humiliating that poor elderly woman that she works with. Treats her like her personal slave all while we customer waiting to be service. She totally belittle and was yelling to that hard working old woman. She should be terminated! Giant Grocery Store or any company's that I know of doesn't do that to their employees in front of their customer and neglect the service as well and extremely rude.
I suggest that the manager with a picture hanged on the wall from that store be investigated and terminated to set an example and hire a manager who truly cares and puts the workers and customers first.
Desired outcome: Discipline/Terminate the Deli Manager from that store. Hire a new Store manager from that store (Deli & Store manager) who does not represent the company's ethical & proper behavior.
Quality of products and atmosphere of the store
The Giant, located at 8074 Rolling Road, Springfield, VA, is abysmal compared to other Giant stores in the surrounding area. The store is always dirty, there is no fresh seafood department, shelves are never fully stocked, and the registers constantly have a line. Whereas the Giant, located at 8320 Old Keene Mill Road, Springfield, VA, is clean, has fully...
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Overview of Giant Food / Giant of Maryland complaint handling
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Giant Food / Giant of Maryland Contacts
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Giant Food / Giant of Maryland phone numbers+1 (888) 469-4426+1 (888) 469-4426Click up if you have successfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number 0 0 users reported that they have successfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number Click down if you have unsuccessfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number 0 0 users reported that they have UNsuccessfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number+1 (800) 573-2763+1 (800) 573-2763Click up if you have successfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number 0 0 users reported that they have successfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number Click down if you have unsuccessfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number 0 0 users reported that they have UNsuccessfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number
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Giant Food / Giant of Maryland emailsnutrition@giantfood.com100%Confidence score: 100%Supportmin.krishnamurthy@giantfood.com93%Confidence score: 93%
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Giant Food / Giant of Maryland address8301 Professional Place, Suite 115, Landover, Maryland, 20785, United States
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Giant Food / Giant of Maryland social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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