GoldCar Rental
Reviews and Complaints

Good Afternoon,
In November 2019 I hired a car from Goldcar in Gibraltar. At the time of the rental, I chose not to take Goldcars insurance as I had an annual collision damage waiver policy in the UK.
Unfortunately during the rental, I had an accident which was totally my fault and involved damage to the front number of the vehicle.
At the end of the rental, I informed the car hire company of the damage caused.
Since November, I have tried on numerous occasions(phone and email) to get an invoice which shows the cost incurred. I subsequently received 2 invoices- one for €385 and one for €350! The first showing for the damage, the second incorrectly showed €350 for the rental.
The rental was only €22 which I paid for separately.
I need an invoice to show €735 which is the total amount that Goldcar have charged me so that I can make a claim in the UK but Goldcar refuse to answer my emails and telephone calls (which I have made 8) are a total waste of time- staff are rude and unhelpful. The last time I called them, the phone was slammed down on me.
I am not asking for a lot- just the correct invoice so that I can claim my money back.
I look forward to hearing from you.

Goldcar rental contract no. [protected] - Codigo cliente 4715694
Citroen C-Elysee 1.2 PureTech

I have rented from Goldcar for around 14 years, always from San Javier / Corvera (RMU) airports without any issues.
On 17 November 2019 I rented via Alicante Airport for the first time - the desk service was very good so I assumed we would have no issues using Goldcar from this location.
I returned the vehicle on 30 November (registration 3490 KXR) after having washed and cleaned the bodywork, refuelling and then taking photographs of the vehicle at return to place 127.
There was no new damage on the vehicle. no one was available to inspect the vehicle with me as the staff were having to manage a large queue of customers all returning vehicles at the same time. No problem as I have the photographs. However, I subsequntly received theafter check in report to find an attached photograph showing a long single line scrath on the rear (offside) passenger door.
The scratch is very similar to a deliberate 'key'd' type scratch as we refer to in the UK.
2 points of note here. The car bodywork in the photo showed the car was dirty and the scratch was not at all evident in my photo (which is authomitically timed and dated by my mobile phone).
I have submitted complaints directly to Goldcar and also via Resolver and have also lodged a complaint with my credit card company, as the fee of 250€ has been debited to my account.
There only 3 explanations for this damage.
1. The damage was done deliberately by a member of the Goldcar team after the car was returned.
2. The damage was caused by somebody else but given that the parking spaces at either side of the vehicle were already filled then there is no reason for anyone to have been near the vehilce I returned and this still does not explain how the vehicle became dirty in such a shirt time after return.
3. The damage is from another vehicle.
I am incensed that Goldcar are trying to allege that this damage occurred during my rental.
My expectations are that this allegation will be rescinded and that I will receive a full refund of the charge and an apology and / or offer of compensation for the stress and time it has taken to complain about this matter.

The staff on the front desk blatantly lied to me stating I would not get the 22% tax back on the €1600 deposit as I was paying by debit card. I questioned this but the representative was insistent. Basically it was a sales tactic to get me to buy further insurance with them as it meant I wouldn't then have to pay a deposit. I already had insurance in place so only needed to put down a deposit. Had I not been deceived at the front desk I would have saved the additional £250 they charged me.
Don't fall into the same trap as me. This company are scammers. THEY WILL RIP YOU OFF!
DO NOT BOOK WITH THEM!

I made an online reservation of a car rental before my trip to Malta. When we arrived, the car was picked up on the 22nd of july, 2019, and returned impecable and with a full tank as requested on the a car on the 26th of that same month. I was on time for both the pick up and de returnal of the car. No extra fees were charged and everything as alright according to the employee.
On the 31st of october 2019, an unauthorized charge of 29, 92 euros appeared on my credit card.
I tried to call the company but none of my efforts resulted in anyone taking the call...
I demand a full refund of those 29, 92 euros as I didn't have anthing left to pay.

On August 7th 2019, I hired a car from Goldcar (Spain) at Gerona Airport (returning the car on August 21st 2019.
When I got home from holidays, I found that Goldcar had illegally taken €453 from my Credit Card. I contacted their Customer Services (cs@glodcar.com) and raised an online incident with them, explaining what had happened and requesting that the money be returned.
In response, I was told it was for 'extra' charges, such as diesel (even though I returned the car full of diesel) and for a "super relax insurance cost" (which I never requested).
Besides, I had paid the "full" cost of the car hire (to Ryanair) in advance of the trip.
Despite many calls to Goldcar "Customer Service" (or disservice... twice, they actually hung up the phone!) and despite raising further 'incidents' on their system, the stolen money has never been returned ot my card.
I would strongly advise people never to hire a car from this unlawful outfit.

I booked a car with gold car. When I came to pick up the car the employee told me to take an insurance. As I did not wanted to he told me that if I did not take this insurance he would cancel my booking. I had no choice. I know it is not legal to act like that. I would like to have the refund for the price I paid for an insurance that I did not want and I did not booked.
The credit card that we used would be ok to be used to save a garantee instead of having to pay for the insurance, but the seller did not want to use it, he just wanted to sell an insurance more.
I sent you the initial booking, if you need some more documents let me know. Thank you

I visited Corfu island 17-24.10.and rent a car on 18.10., through application Ryanair for period 19-24.10. I payed premium insurance for this car and write where I want it to pick it up - in front of hotel. After that, money is taken from my account and my troubles starts.

1.In confirmation mail I saw different pick up adress than the one I request,

2.I saw that company asks for 1200eur deposit.

I tried to cancel reservation, but help support who was holding me more than one houir reject to cancel my booking free od charge and reject to receive complaint. Anyhow I send them one more complant via email.

Since I didn`t have option, I went to changed adress to pick up car and gave to rent a car company debit cards so they can hold 1200 eur as they requested. Then they ask me to pay additional insurance 94, 96 eur or bank fees 95 eur and 1227 eur they would hold. If I cancelled, they wouldn`t give me back money I already paid for renting and premium insurance. I didn`t have any other option than to pay and decide to inform everyone that my customer rights are violated.

I expect someone to help and to inform all potential buyers of Ryan rent a car and Goldcar rental services.

Ref: ES444095160

Goldcar didn't have any car for me when I arrived to Alicante airport this sunday night. I had to rent from another company at greater expence, therefore I request that you refund my expenditures made to Cartrawler.

Regards Sören Jonsson, e-mail: so.[protected]@telia.com

I have been renting cars all over the world for 15 years and Goldcar Madrid Airport was my worst car-rental experience ever, by far!
Sales staff were rude, pushy insulting and agressive.
On arrival hidden charges and constraints were revealed, making it impossible to rent the car unless I purchased additional insurance.
Avoid Goldcar at all costs!

Agreement no: [protected] Attn Customer service complaint.

With reference to agreement number [protected] as detailed below.

When I hired this car a Faro Airport for 3 days 13-15 August 2019 the invoice you gave me and I signed for was for €100.18 more than on the agreement detailed below because I upgraded.

You have charged my credit card a total of €225.48 and have not sent me any details of these extra charges?

I have spoken to your customer service and they told me I have been charged extra for bringing the car back with no fuel/Gas in. This is totally incorrect I always bring the rental cars back full of fuel!

Please reply to my comments above, regards Rodney Salmon

Rodney Salmon
Vedeta Logica
Vila Praia do Mar
Quinta do Eucalipto 110
Montegro
FARO
Portugal
Tel: +[protected]
E Mail: [protected]@salmonrtp.com

From: Goldcar
Date: Thursday, 12 September 2019 at 18:31
To: Rodney Salmon
Subject: Goldcar - Reservation Confirmed [protected]

Gold car emailed me an invoice for €32.10 after hiring a car from them in Barcelona. They originally took €1111.33 from my Barclaycard at point of hire then returned only €967.09 after we returned to the UK. Resulting in a €144 charge for a €32 invoice.
Trying to get through to customer service is an absolute nightmare so unless you're prepared to get ripped off avoid this company at all costs.

Rental [protected] Garry Bainbridge.
I ordered a car from 22nd to the 28th of September, I prepaid for this with a free extra driver(which I did not need) and full to full fuel on the contract, I took out annual cover from the uk.

When I arrived in Malaga a goldcar representative there was, I presumed, very efficient, I stated that I did not need cover as had already purchased. He said that I had already prepaid but he needed a credit card for a deposit for the fuel not being returned full and also a deposit for the bodywork in case of damage, both of which would be fully refunded when the car was checked, and an email would be sent to confirm this.

I returned the vehicle with a full tank of fuel and no marks on the bodywork.
Three days later no email or refund was forthcoming so I rang goldcars uk number and spoke to birmingham airport goldcar.
I was shocked to hear that I had been charged for an extra driver even though this was free of charge on my prepaid contract and also wasn't required, also charged for smart return without petrol, which my prepaid contract clearly states I wanted full to full fuel, and finally an insurance policy called cover super flex which I never asked for as I had stated I didn't need insurance.
None of this was written on the paperwork given to me or voiced by the representative.
I was then flabbergasted to read on twitter and facebook that this seems to be goldcars business model to add extra charges.

Dear all,

I was charged a 7 EUR extra for the fuel and also "full to full penalty" of 50 EUR that I did not returned the car with the full tank.

When I returned the car, the person provided the inspection confirmed that the car was returned in the conditions that are meeting the contract policy. I singed the document that confirms that (find attached). I was not informed about any problem with the insufficient fuel. I was also informed that the deposit from my credit card will be returned within 3 days and no extra money will be charged. Apart from the toll charges but this was agreed when signing the contact.

And now I received the information to my email that I will be charged 50 EUR for braking the policy. This is not a fair behaviour and totally disagree with this. I put a full tank in the nearby gas station and after that I drove straight to the car rental - Goldcar.

I inputed the gasoline full tank at this petrol station near the airport on Friday 27/09/2019 - A.S. SANTO TIRSO (PO SANTOTIRSO, PRT, A28 - Km 12 - Modivas, 4485-781 Labruge, Portugal. I paid this amount in EUR by my card: 52, 38 EUR which was for the full tank.

I follow all the rules and I am so sad and disappointed that my holidays ended in such an unfriendly way.

Thank you so much for your help.

Best Regards,

Stepanka Valentova

ref [protected]

Upon returning hire car to Almeria Airport your staff member claimed there was damage to the vehicle. A small dent above rear wheel arch. As can be clearly seen on my screenshot taken on the 03/09/19 this damage was clearly visible and it was pointed out to a a Goldcar staff member in car park on that date. I categorically deny damaging the vehicle in any way. I was charged 1231eu and a further 250eu on my credit card on the 24/09/19. A total of 1481 eu...This is a fraudulent claim by your company and I insist on a full refund.
It is my intention to carry out a full "Denuncia" upon your company as soon as I return to Spain should this matter not be dealt with and a full refund immediately. I also want a full breakdown of your charges and receipts for same.
Following research into your company it is obviously clear that you have a large history of fraudulent claims and scamming customers. .
Trust me a full Denuncia will be carried out by me and also to https://www.citizensadvice.org.es/.../COMPLAINTS-FORMS... citizens advice in Spain if this not dealt with to my satisfaction.
Take a look at my dated screenshot and it shows damage already there.

Kenneth Mc Kenna