Goodwill Industries
Reviews and Complaints

Hello, Some of the sites do a great job of protecting pieces when they are packed for shipping, but far too many are terrible. I have had many pieces arrive with damages which were caused by improper packing--NOT by careless handing by the shippers. One of the most common problems is binding packing materials too tightly around delicate projections on statuary pieces or carvings. This places too much pressure on that area causing it to snap. Sometimes multiple fragile items are dumped together in a nest of bubblewrap with nothing to cushion them from jostling against each other inside the package. Once a large group of expensive dolls were stuffed together inside a small hat box damaging headpieces and badly crushing historical outfits. One carving arrived in a box too small and a piece was protruding through the side of the cardboard box used for shipping. Another time I received the wrong item entirely. My order was sent to someone else. I had to return the piece I received and wait for the other customer to return my piece. When what I had ordered actually arrived, it had damages not present when it was originally posted. All of the broken pieces were not even in the box. While in most cases, I have been reimbursed for my purchases that does not make up for the disappointment or the diminished value of the item needlessly damaged. Most customer service representatives are polite and prompt in responding, but that is not always the case. I would much rather pay the agreed upon price and receive the purchase in its advertised condition than receive it free but damaged sometimes beyond repair. Clearly packing staff in all facilities need to be properly trained. All of the bubblewrap and packing peanuts in the world will not protect a piece from mishandling in the packing process. I am to the point where I don't want to bid on anything breakable no matter how desirable it may be. Regretfully, Joan Molozaiy

I go in the store across form my work on a daily bases. I went in today for lunch time and carts that they were putting items out was a pair of Couch shoes. They fit so I put them in my cart. I got to register and person that works there comes up to me takes them out of my cart and says these are on hold for some else. How do you take something out of some cart ? RUDE
If they were on hold they should of been behind the counter not in cart on floor to put on shelf.

I am a recent and now former employee of Goodwill located in Hudson NC. This establishment has at it's core management even reaching district management, which allows disrespect towards employees to even customers. I am a former employee of Goodwill in Hudson NC. And recently quit due to the awful state of this business. From a neglectful manager always behind on her responsibilities, to the theft of merchandise during and after hours and the blaten disrespect the store manager has for her Employees to even customers.. pricing and placement by management wrong and misplaced then blamed on employees and especially myself. I myself would be blamed for mistakes and mis-pricing even when she created these mistakes as it seemed just to come down on me and others, as she thinks management means only a negative enforcement on myself and others. This business has many things not done properly and must be taken care of properly as noone seems to listen to myself as an employee or even after .
Even safety requirements, covered against walls, not enforced or even the safety guide and protocols manual never printed or shipped to the store and management allowing or even enforcing shirt cuts which has and will again allow damages to product, the store and yes employees and on 2 occasions even customers cut and bleeding, luckily they did not want to sign the incident report. Still not ethical or in procedure of how this establishment should be run and something must be done to maintain a SAFE and PROPER business. I recently quit as I was the only male working there and often blamed for Soo much when others even management created this issue to start with.
This 'Manager' often on her cell phone, leaving to eat almost 3 times a shift and yet telling employees not to accept a call and especially when it's an Emergency ? I had to twice walk off the floor for an emergency call from my son and still spoken down to in a condisending manner. In tolerable this establishment and "So called" management was and surely still is. This is not what you should stand for or in fact any business would have ended such awful practice at first sign of negligence. I had to leave this location before another empty lie or manipulation was created to harm me and in doing so my life and my son.
One large issue addressed before I was hired and voiced as a concern was my scheduling as I am a single father with noone to watch my son and this so called store manager would purposely schedule me leaving my son alone at home and at 12 years of age he is capable tho this was and is unacceptable. Many times things were manipulated to deem me unsatisfactory when I worked faster then each employee there, efficiently and correctly from pricing to placement.
The women there were very unprofessional often bringing there problems at home to work and taking it out on the company and employees. As I've said I was the only male there and often other employee's / women, would have troubles at home with significant others then carry that with them even pushing there problems on myself as if to generalize men and there problems onto myself.
Frequently I was made to work the product trailer whole shifts because "so called" management 'Carrielle Duke' ordered trailers at wrong times, forcing trailers to be finished at inhuman rates of speed or not ordering trailers at the proper time either, I assumed it was my job description when it WAS NOT! senior employees voiced there concern as to why I was working the trailer for 6 hours and ALONE because in there experience had never seen someone made to do the work I was doing especially alone.
This location has many problems and they run down the ladder from management. As a former manager the short cuts, the manipulations and lack of training for employees is unacceptable, should not be tolerated and can simply be proven by checking the surveillance system and asking employees. I enjoyed my job tho a low level employee we should still have a voice and this was not the case when I was employed. Honestly I'm without work because of this place and what has been left unchecked and with what I've witnessed and been subjected to it worth legal action. Any sane rational individual would do as I did and quit such an awful place of work.
I looked for a reason to love my work and enjoy my job, not just like the money I'm payed, which wasn't much considering what I was made to do and even endure. Doing my time and getting out was what it turned into which was sadening in itself. I wanted to work there and still do if under proper management, tho sadly I feel this will have no mager change is status at this location. Tho something must CHANGE something CORRECTED and management relieved and a respectful, mindful and importantly Educated individual to resume command over this location to breath life, efficiency and a happy work place environment for all employees and customers alike.
Thank you to whomever read this and truly hope you see to this location and it's threats against what GOODWILL stands for.
Good day

I am a veteran and average American. I have gone to the Goodwill Store on South 38th Street, Tacoma, WA many times and was thrilled when they reverted back to having sales (Tue/Wed/Thurs 99 cents for the color tags from the prior week. The manager in this Goodwill store has questioned me three different occasions about my PTSD Service dog. The first time she stated "dogs are not allowed in the stores" and I explained about my dog. The customer service at this Goodwill has gone from bad to worse and today not only was I questioned by another Goodwill Assistant Manager about my dogs, but the look she gave me was equal to any of the Goodwill staff working there. The prices have become unstable and today I saw a 3/4 full bottle of Windex marked $4.99 (blue tag). When asked for a dressing room I was told by the employee "my gosh I don't have time for this, I work this whole store, back and forth, forth and back". I WILL NOT SHOP AT THIS GOODWILL EVER AGAIN, the entire store has an uneasy feeling of they are doing the customers a favor and it's not good. I will go back to Value Village, Salvation Army, and two other Goodwill Stores across town. Shame on this store for the way customers are made to feel!

I was shopping at the Garland location Sunday 5/21/2017 around 5:00 pm with my family. We spent approximately 140.00 on clothing for some young adults that I open my home to. They have interviews and were in need of some clothes. First I want to say I have been a patron and contributor to Goodwill for over 20 years, probably a little closer to 30 years. I'm an upstanding citizen, taxpayer and have been in customer service as well as management for most of my life. On Sunday I was severely mistreated and threatened by a young cashier at the Garland location 451 W Interstate 30 #100 Garland Tx 75043. I want to give the store/ company a chance to right this wrong before I go to the Police, News Media, and social media. I recorded the event on my phone and I have audio recordings of phone calls where I tried to speak to the Manager as well, I will also be applying for a job because this store is in acute need of management. After shopping for several hours which consisted of two very eager young men trying on interview clothes. Once their choices were made we worked our way to the check out where there was a long line and two cashiers one of which was working hard she was an older grey haired woman and one who was doing a lot of walking around a young black woman. My mother, myself and the two young men then approached the counter in front of the young black woman. We began to put the items on the counter. A lot of items. She took one look at them and looked at the older woman and said. I don't have time for this. I should have been off earlier. I was completely shocked. I told her I understand you say you should be off be you still have customers to tend to. She then said Nah [censor]. I looked at my mother who was also in shock and said wow I guess they will hire anyone here. At this point she said wow you really said that, I no longer said anything else to her. I did start recording on my phone. My mother asked her to please bag one shirt separately from the others. She then threw down the shirt and walked off. Several minutes later the manager returned and began to check us out the girl now standing beside her threatened me by saying that I'm lucky she doesn't come over the counter to beat my [censor] and that I'm lucky she doesn't call her relatives to do the same. I must tell you I am licensed to carry a firearm and can you imagine how badly this situation could have turned. I'm a professional trained adult so what I did was the BEST SOLUTION at the time and that was to leave. However I called the Manager once I had my family safely away. She wanted to argue with me and then hung up on me. I have the phone calls recorded. I then called back to get her supervisor's name and number and she again hung up on me. This too is recorded. This must be remedied she is not safe to work in public. I will not stop here. I'm concerned for my life and the safety of others. Please get back with me today. If this cannot be handled at store level. I will have to contact law enforcement if no one contacts me by Monday May 21, 2017
Tosha Sheckells- Fuchs
[protected]

I have been a loyal customer at the Bend Oregon Goodwill since the day they opened. I shop there weekly and they know me well. I was checking out on May 16, 2017 and was handing the cashier my items when she, the cashier decided one of my items was under priced at .99. She called a manager, who took it out of my hands, into the backroom and changed the price to $3.99. There was no Roman numerals indicating another price or sticker residue from another tag. Not only is this illegal, but it is incredibly rude, especially considering I shop there all the time. I have had my own business for 30 years and would never even consider being this blatantly rude to a regular customer, or any customer.. This is not the first time this has happened to me and I have witnessed it happen to other customers as well. Your policy needs to change and if I don't hear back from someone ASAP, I will file a complaint with the Better Business Bureau. Employees at this store are trained to distrust everyone and it blatantly shows and is a very poor policy to have. It is really disappointing when a company that is supposed to help people treats their customers so poorly.

I love shopping at the Goodwill. I have never had a problem until today. I went to the Goodwill in Torrance, California on Sepulveda Blvd. I wanted to purchase a DVD and there was no price. I asked one employee to please check the price and she took the discs from me and went to the register and stated "$2.99." I left Ike's a little bit more and went to pay. A different employee then asked for a price since the disc was not marked and the employee said, "Oh those are $2.99 PER disc." I let her know that I was told it was $2.99. She said, "It has more than one disc." I told her that they should have their merchandise price marked or have a sign posted with pricing so the customer is not surprised when getting to the register with a different price. Needless to say, every employee there simply ignored my suggestion and turned away and resumed to chit chatting about their daily lives. I then suggested again to the employee at the register regarding posting prices and she rudely cut me off. I have never had a problem like this before and it's a shame that people who work in customer service do not have the tact or common courtesy to address customer suggestions to avoid problems in the future. Tsk tsk.

I'm Patrice Bendlin, I'm blind and have a disability.I was hired by Goodwill Industries of Southeastern Wisconsin in 2005, I worked in Goodwill Laundry for 11 years. Laundry managers Orangetta Kelly-Shellie and Chandra Henderson-Martinez left Goodwill Laundry in 2011 and Theresa Buford became the new laundry manager from April 2011 to present, Theresa let me go in 2016, because I was working too slow, Dale Toroavich got sick and ill and left Goodwill Laundry that same year.Willie Peavy was laid off along with the Chinese/Asian/Hmong co-workers that same year too.Goodwill Laundry is a waste of time, Goodwill Laundry and The laundry managers don't care about co-workers and co-workers with disabilities, They don't care what happens to any co-workers especially the co-workers with disabilities! Earl Hubbard and Goodwill Laundry fired Indian co-worker Gordon Gonzalez, because Gordon Gonzalez complained to Supervisor Earl Hubbard about him having diabeties in both of his legs.Earl Hubbard worked Gordon Gonzalez hard in the dirty laundry area.JeWarren Robertson made Puerto Rican co-worker Raymond Perez work hard in Goodwill Laundry by causing him to have injury on his back and around his private part. Goodwill Laundry Manager Orangetta Kelly-Shellie refused to give Raymond Perez light work after his two surgeries! Don't ever apply and Don't ever work at Goodwill Industries of Southeastern Wisconsin and Goodwill Laundry at 6055 North 91st Street in Milwaukee, Wisconsin, because the laundry managers are full of crap! Stay away from Goodwill Industries of Southeastern Wisconsin and Goodwill Laundry because they will treat you like crap out there!

OnFriday February3rd, I brought a car full of items to Goodwill for resale.
The employees were very helpful to unload my car as I am handicapped
With Spinal Stenosis.
My car is clearly marked with a handicapped sticker. My service dog was with me and was clearly marked with his vest which states, Emotional Support.
I decided to take a look at the store.( I recently moved to Sopchoppy Florida)
from Tallahassee Florida.
Your employees were very pleasant. One gentleman in particular welcomed my service dog.
I took my dogs vest off and was going to put him in the cart.He is a Dachshund and of medium size. Lifting him is difficult.
The Store Manager approaches me saying, "Get that dog out of here."
I explained to her that he is a service dog. She said, " I want to see his license."
I said, "It is in my car."
She said, " You are lieing. I don't want that dog biting my customers."
I went out to my car and came back with his papers.
she ignored me and leading me towards the door said "Have a nice day."
I told her I had just donated a carload full of things to the "ministry"of
Goodwill. She kept saying, "Have a nice day."
I called her a b---- which I am sorry for but who goes to Goodwill with the best of intentions and gets treated this way.
The whole experience was exhausting.
I think someone in authority should be aware of this incident.
This woman needs to be confronted and I deserve an apology.
Thank You.

Troy Norman and Laura Romens are evil, wicked, shady and crooked, Troy Norman gets up in co-workers faces, Laura Romens be instigating in co workers business and be getting up in their faces making them uncomfortable! They did it to me when I was working at Goodwill Industries in 2005 and 2007.That's why Goodwill Industries on 6055 North 91st St in Milwaukee, Wisconsin is not a good place to work, because of them two! Goodwill Industries is poisoned because of Troy Norman and Laura Romens. Do not trust them, Stay away from them, because they are trouble and they will snitch on you to your boss!

A male employee came to cash register while I'm paying for my merchandise, reporting to his supervisor, that I was the lady who shoved another customer 2 days ago. And she pointed me out. He assumed it as a fact, I stated: you have mistaken identity. He insisted, stating I can be band from shopping, right? Supervisor stated: I'm not in it, I didn't see anything. I like to see the cameras, she said you can't. by the goodwills code of ethic was broken, by thier employees

Stacy D.Peterson is a bully to people and a bully to co-workers at Goodwill Industries! In 2007 At Goodwill Industries, She used Jennifer Lair to ask me who's my boss to set me up.Stacy Peterson has harassing me, picking on me, and bullying me around at Goodwill Industries! She was always getting on my nerves when I was walking in the hallway minding my own business.She never gave me my space.Stacy Peterson was not a good Business career instructor at Goodwill Industries.I hope Goodwill Industries don't hire her back in the future!

I purchased a kettle yesterday (12/19/2016) at 8:30:23pm from the 5808 university pointe blvd, charlotte, NC, 28262 store. Upon reaching home I realized that the kettle was missing the lid. I called up the store immediately and enquired if I could return it back and I got a response from the store representative that I cannot return it. This is completely sad and disheartening as I am a regular donor to goodwill industries. I would like to have it returned as it is of no use to me or else even an exchange for an other product will do. Hoping to get a swift response from you. Thank you for your cooperation.

Orangetta kelly-shellie and chandra henderson-martinez are bad for goodwill industries of southeastern wisconsin and goodwill laundry. They are dirty and they are full of crap! They refuse things on laundry co-workers, they fire and terminate laundry co-workers from goodwill laundry, they invade laundry co-workers privacy, they harass and pick on laundry co-workers! They do not deserve to be laundry managers. Their boss robert a. Schneeburg don't do nothing about them when they do wrong! Do not work for them and do not trust them, because they ain't worth working for at goodwill industries and goodwill laundry!

Goodwill Laundry hired me in 2005, When I was put in the back loading dirty laundry on the loading machine, I had diabetes in my legs, Earl Hubbard the Laundry Supervisor worked me too hard my legs started hurting me, I was complaining about my legs hurting me, I was fired from Goodwill Laundry in 2005.I ain't never working at Goodwill Laundry no more!Goodwill Laundry wastes co-workers time and they are very rotten to co-workers and co-workers with disabilities.Stay away from Goodwill Industries and Goodwill Laundry!

This review is for the goodwill located in golden, co. The employees here are completely rude and always look miserable. Forget about asking for any type of help because the time i did no only did the boy snap at me but he spoke to me as if i were an idiot like how dare i ask a question i should have just known. The manager there however is very kind and helpful and my husband and i let the situation go due to her apologies and genuine way of handling things. However today i went back to the store like i do every week to check out the sales and as i was shopping i received a phone from my husband needing a ride so i politely asked the male cashier at the front of the store if i could leave my basket full of items that i was going to purchase at the front and i would be back to finish my shopping and pay for my things and he said ok. Well i have a four month old son and sometimes emergencies happen so i was unable to go immediately back to the store due to my son throwing up and having diarrhea. So i take him home and get him situated and sent my husband up to the store to retrieve my things and he was greeted by a rude woman user #77835 saying that they would not give him the things i had wanted to buy that i was suppose to have been back within the hour i had left so to bad. First of all i never gave them a time i was going to be back i specifically said i'm going to pick up my husband and i would be back well going to get him and coming straight back first of all would have been an hour and a half any way so i feel if they had a time limit on how long they could hold things i don't understand why i wasn't told before i left because then i would have just politely said i'm sorry and that i was unable to purchase the items that i needed to leave and i would have been done with it. So the point to this whole story is that the employees are incredibly rude and seem not to care. Most employees seem to hate their job to the point of taking it out on customers so the energy of the store is terrible. It's not very organized which of coarse it's a thrift shop i realize but it just seems very trashy and it looks like items are just thrown where ever. So due to all of this i am unwilling to pay the higher prices they feel their things are worth. Until i hear that these things are fixed my family, friends and i will be driving past goodwill and driving the extra 10 miles to arch who have friendly welcoming staff a bigger selection of better more well taken care of items and a calm welcoming shopping environment. Thank you and i'm sorry this was so long but it was needed to be said.

Dear all,

I sent an email for the seller because I need with urgency the invoices of the polos I bought with the order no. 5895795, payment no. YKF1606111208582964, of the amount of EUR 59, 97.

Please be advise that I will loose my money if you don't send me the detail invoice because I need to submit them to the local authorities in Portugal.

Thank you.

Best regards,
Paulo Lopes
([protected]@yahoo.com)

Today, August 7, 2016 I went to Goodwill 502 - C 1st St, Tustin.
Store ID is 404. Transaction number 2464997. I bought a vest that was on Display. I asked a worker to remove it and she did and handed it to me. When I checked out I stood in line for 10 minutes because Gabriella was visiting with a customer when there were 4 people in line. Then, she asked me if it was on display and I removed it. I replied "yes". She told me she is not supposed to sell display items and started telling me "Don't ever do that again we don't sell items on display".. She was scolding me like a child. I just bought something last week on display. Did something change?

Last, Sunday is senior discount for 55 and above. I asked for senior discount and she refused. She said 60 and above only. The Southern California policy is 55 and above. She said no this store is different. I want my 10% discount that she should have honored.
Cashier is very rude and should not be at front desk. Even though small amount I am irate that I was treated so bad. I want my discount for my purchase to resolve this problem.

If you work for Goodwill, here's and inside thing they don't tell you after hired,
A processor of clothing is in a competition to get as many clothing out as possible. which would be fine if it weren't for co-workers that take the competition so seriously that they make new workers fell bad for being new.

I had a friend who was with a goodwill employee and she constantly complained about how he would switch price tags so instead of paying $10 or $20 for something he only paid $1 and said he would come home bragging about how he found this and that that he liked and wanted and so he would sneak it out of the back and put it in his car not paying anything for the items! And she found out from him that he would go to work high on marijuana and meth and many other substances! I cannot believe how people can be like that and continue to be employed! Very sad.