Goodwill Industries
Reviews and Complaints

I love shopping at the Goodwill. I have never had a problem until today. I went to the Goodwill in Torrance, California on Sepulveda Blvd. I wanted to purchase a DVD and there was no price. I asked one employee to please check the price and she took the discs from me and went to the register and stated "$2.99." I left Ike's a little bit more and went to pay. A different employee then asked for a price since the disc was not marked and the employee said, "Oh those are $2.99 PER disc." I let her know that I was told it was $2.99. She said, "It has more than one disc." I told her that they should have their merchandise price marked or have a sign posted with pricing so the customer is not surprised when getting to the register with a different price. Needless to say, every employee there simply ignored my suggestion and turned away and resumed to chit chatting about their daily lives. I then suggested again to the employee at the register regarding posting prices and she rudely cut me off. I have never had a problem like this before and it's a shame that people who work in customer service do not have the tact or common courtesy to address customer suggestions to avoid problems in the future. Tsk tsk.

I'm Patrice Bendlin, I'm blind and have a disability.I was hired by Goodwill Industries of Southeastern Wisconsin in 2005, I worked in Goodwill Laundry for 11 years. Laundry managers Orangetta Kelly-Shellie and Chandra Henderson-Martinez left Goodwill Laundry in 2011 and Theresa Buford became the new laundry manager from April 2011 to present, Theresa let me go in 2016, because I was working too slow, Dale Toroavich got sick and ill and left Goodwill Laundry that same year.Willie Peavy was laid off along with the Chinese/Asian/Hmong co-workers that same year too.Goodwill Laundry is a waste of time, Goodwill Laundry and The laundry managers don't care about co-workers and co-workers with disabilities, They don't care what happens to any co-workers especially the co-workers with disabilities! Earl Hubbard and Goodwill Laundry fired Indian co-worker Gordon Gonzalez, because Gordon Gonzalez complained to Supervisor Earl Hubbard about him having diabeties in both of his legs.Earl Hubbard worked Gordon Gonzalez hard in the dirty laundry area.JeWarren Robertson made Puerto Rican co-worker Raymond Perez work hard in Goodwill Laundry by causing him to have injury on his back and around his private part. Goodwill Laundry Manager Orangetta Kelly-Shellie refused to give Raymond Perez light work after his two surgeries! Don't ever apply and Don't ever work at Goodwill Industries of Southeastern Wisconsin and Goodwill Laundry at 6055 North 91st Street in Milwaukee, Wisconsin, because the laundry managers are full of crap! Stay away from Goodwill Industries of Southeastern Wisconsin and Goodwill Laundry because they will treat you like crap out there!

OnFriday February3rd, I brought a car full of items to Goodwill for resale.
The employees were very helpful to unload my car as I am handicapped
With Spinal Stenosis.
My car is clearly marked with a handicapped sticker. My service dog was with me and was clearly marked with his vest which states, Emotional Support.
I decided to take a look at the store.( I recently moved to Sopchoppy Florida)
from Tallahassee Florida.
Your employees were very pleasant. One gentleman in particular welcomed my service dog.
I took my dogs vest off and was going to put him in the cart.He is a Dachshund and of medium size. Lifting him is difficult.
The Store Manager approaches me saying, "Get that dog out of here."
I explained to her that he is a service dog. She said, " I want to see his license."
I said, "It is in my car."
She said, " You are lieing. I don't want that dog biting my customers."
I went out to my car and came back with his papers.
she ignored me and leading me towards the door said "Have a nice day."
I told her I had just donated a carload full of things to the "ministry"of
Goodwill. She kept saying, "Have a nice day."
I called her a b---- which I am sorry for but who goes to Goodwill with the best of intentions and gets treated this way.
The whole experience was exhausting.
I think someone in authority should be aware of this incident.
This woman needs to be confronted and I deserve an apology.
Thank You.

Troy Norman and Laura Romens are evil, wicked, shady and crooked, Troy Norman gets up in co-workers faces, Laura Romens be instigating in co workers business and be getting up in their faces making them uncomfortable! They did it to me when I was working at Goodwill Industries in 2005 and 2007.That's why Goodwill Industries on 6055 North 91st St in Milwaukee, Wisconsin is not a good place to work, because of them two! Goodwill Industries is poisoned because of Troy Norman and Laura Romens. Do not trust them, Stay away from them, because they are trouble and they will snitch on you to your boss!

A male employee came to cash register while I'm paying for my merchandise, reporting to his supervisor, that I was the lady who shoved another customer 2 days ago. And she pointed me out. He assumed it as a fact, I stated: you have mistaken identity. He insisted, stating I can be band from shopping, right? Supervisor stated: I'm not in it, I didn't see anything. I like to see the cameras, she said you can't. by the goodwills code of ethic was broken, by thier employees

Stacy D.Peterson is a bully to people and a bully to co-workers at Goodwill Industries! In 2007 At Goodwill Industries, She used Jennifer Lair to ask me who's my boss to set me up.Stacy Peterson has harassing me, picking on me, and bullying me around at Goodwill Industries! She was always getting on my nerves when I was walking in the hallway minding my own business.She never gave me my space.Stacy Peterson was not a good Business career instructor at Goodwill Industries.I hope Goodwill Industries don't hire her back in the future!

I purchased a kettle yesterday (12/19/2016) at 8:30:23pm from the 5808 university pointe blvd, charlotte, NC, 28262 store. Upon reaching home I realized that the kettle was missing the lid. I called up the store immediately and enquired if I could return it back and I got a response from the store representative that I cannot return it. This is completely sad and disheartening as I am a regular donor to goodwill industries. I would like to have it returned as it is of no use to me or else even an exchange for an other product will do. Hoping to get a swift response from you. Thank you for your cooperation.

Orangetta kelly-shellie and chandra henderson-martinez are bad for goodwill industries of southeastern wisconsin and goodwill laundry. They are dirty and they are full of crap! They refuse things on laundry co-workers, they fire and terminate laundry co-workers from goodwill laundry, they invade laundry co-workers privacy, they harass and pick on laundry co-workers! They do not deserve to be laundry managers. Their boss robert a. Schneeburg don't do nothing about them when they do wrong! Do not work for them and do not trust them, because they ain't worth working for at goodwill industries and goodwill laundry!

Goodwill Laundry hired me in 2005, When I was put in the back loading dirty laundry on the loading machine, I had diabetes in my legs, Earl Hubbard the Laundry Supervisor worked me too hard my legs started hurting me, I was complaining about my legs hurting me, I was fired from Goodwill Laundry in 2005.I ain't never working at Goodwill Laundry no more!Goodwill Laundry wastes co-workers time and they are very rotten to co-workers and co-workers with disabilities.Stay away from Goodwill Industries and Goodwill Laundry!

This review is for the goodwill located in golden, co. The employees here are completely rude and always look miserable. Forget about asking for any type of help because the time i did no only did the boy snap at me but he spoke to me as if i were an idiot like how dare i ask a question i should have just known. The manager there however is very kind and helpful and my husband and i let the situation go due to her apologies and genuine way of handling things. However today i went back to the store like i do every week to check out the sales and as i was shopping i received a phone from my husband needing a ride so i politely asked the male cashier at the front of the store if i could leave my basket full of items that i was going to purchase at the front and i would be back to finish my shopping and pay for my things and he said ok. Well i have a four month old son and sometimes emergencies happen so i was unable to go immediately back to the store due to my son throwing up and having diarrhea. So i take him home and get him situated and sent my husband up to the store to retrieve my things and he was greeted by a rude woman user #77835 saying that they would not give him the things i had wanted to buy that i was suppose to have been back within the hour i had left so to bad. First of all i never gave them a time i was going to be back i specifically said i'm going to pick up my husband and i would be back well going to get him and coming straight back first of all would have been an hour and a half any way so i feel if they had a time limit on how long they could hold things i don't understand why i wasn't told before i left because then i would have just politely said i'm sorry and that i was unable to purchase the items that i needed to leave and i would have been done with it. So the point to this whole story is that the employees are incredibly rude and seem not to care. Most employees seem to hate their job to the point of taking it out on customers so the energy of the store is terrible. It's not very organized which of coarse it's a thrift shop i realize but it just seems very trashy and it looks like items are just thrown where ever. So due to all of this i am unwilling to pay the higher prices they feel their things are worth. Until i hear that these things are fixed my family, friends and i will be driving past goodwill and driving the extra 10 miles to arch who have friendly welcoming staff a bigger selection of better more well taken care of items and a calm welcoming shopping environment. Thank you and i'm sorry this was so long but it was needed to be said.

Dear all,

I sent an email for the seller because I need with urgency the invoices of the polos I bought with the order no. 5895795, payment no. YKF1606111208582964, of the amount of EUR 59, 97.

Please be advise that I will loose my money if you don't send me the detail invoice because I need to submit them to the local authorities in Portugal.

Thank you.

Best regards,
Paulo Lopes
([protected]@yahoo.com)

Today, August 7, 2016 I went to Goodwill 502 - C 1st St, Tustin.
Store ID is 404. Transaction number 2464997. I bought a vest that was on Display. I asked a worker to remove it and she did and handed it to me. When I checked out I stood in line for 10 minutes because Gabriella was visiting with a customer when there were 4 people in line. Then, she asked me if it was on display and I removed it. I replied "yes". She told me she is not supposed to sell display items and started telling me "Don't ever do that again we don't sell items on display".. She was scolding me like a child. I just bought something last week on display. Did something change?

Last, Sunday is senior discount for 55 and above. I asked for senior discount and she refused. She said 60 and above only. The Southern California policy is 55 and above. She said no this store is different. I want my 10% discount that she should have honored.
Cashier is very rude and should not be at front desk. Even though small amount I am irate that I was treated so bad. I want my discount for my purchase to resolve this problem.

If you work for Goodwill, here's and inside thing they don't tell you after hired,
A processor of clothing is in a competition to get as many clothing out as possible. which would be fine if it weren't for co-workers that take the competition so seriously that they make new workers fell bad for being new.

I had a friend who was with a goodwill employee and she constantly complained about how he would switch price tags so instead of paying $10 or $20 for something he only paid $1 and said he would come home bragging about how he found this and that that he liked and wanted and so he would sneak it out of the back and put it in his car not paying anything for the items! And she found out from him that he would go to work high on marijuana and meth and many other substances! I cannot believe how people can be like that and continue to be employed! Very sad.

Date of Incident June 14, 2016

I am a regular customer of the Goodwill store located in the St. Lawrence/Mt. Penn area. I frequent the store almost every day. On this particular day I was purchasing items out of the bins in the back area. As I was walking back to the glass and book section I noticed that there were plastic bins on a pallet. I took the large bin all the way up to the cashier and asked how much the plastic bins were. I was informed that they were $2.00 each. I then asked if I could leave the current one at the cashiers desk while I went to get the other two. I then (now not that this matters to anyone at Goodwill, but I have a torn rotater cuff so bringing these large bins up was quite an effort), brought the other two up and finished up with my items in the bins.

As I was coming up to check out I was told by an extremely rude manager named Liza that there was no way I was getting the bins for $2.00 each. She said her employee had no right to tell me the price. She then went on and on about how she discovered all kinds of problems with her employees over the weekend and what they were doing wrong! In a very "in your face" attitude. She just kept getting louder and louder and ruder and ruder! I finally said "Okay Liza, shut the hell up". At this point I was beyond mad. This was so unprofessional. I have a store of my own. If one of my employees ever gave a customer a price and it was incorrect, I would honor the price either way. Then have a talk with the employee! She then "threatened" to call security and have me escorted out of the building. I asked her for what and she said I cursed at her. I refused to leave and just at that point had to let the bins go because she was causing a scene!

This particular Manager Liza has been rude since I have started coming to the Goodwill two years ago. There are many complaints around me with the "regulars" how rude she is. She has called the customers "animals"! I have also seen and heard how awful she treats her employees.

Most of the employees that work there are young people that may be working for the first time in there lives. A manager like her should never have been promoted in the first place. She's MEAN!

There are two extremely professional and friendly workers at this GW. I only know their first names, Kelly and Brad. They are both kind and considerate workers. They do not treat the customers like they are "animals"!

I also have one last complaint. The prices on the furniture are ridiculous! I have seen the prices rising and rising over the past year. These items are donated by someone thinking that these items are going to a needy family or person. This should be Goodwill prices not retail prices. This is a company getting Greedier and Greedier by the month. I am disgusted at the prices and the way the management treats their employees and and customers.

This last incident should not have happened! As I said if my employee gives a price to a customer - it is honored, whether the price was incorrect or not!

Sincerely,

Tina Landis

Goodwill Stores has been selling faulty electronics knowing that they are no good, thet constantely put them back on the shelves to resale. Goodwill knowingly that these products are no good they still put them out there for you to purchase, and their return policy is that you must return a non working product back to the store within 7 days..BUT you can only make changes with electronics items, which takes me back to the original complaint, that you will still end up with a non working electronic item. This is how they make their money, it is an illegal tip-off and no one does anything about it...You go into one of their stores to purchase a VCR, there is no way to check it out, and the clerk tells you it has been tested (which is a lie) you take it home, you try to use it, it dosen't work, you bring it back, they tell you you can change it for only electronis, which none of them are worth a dime, so you lose your money, because everything you try, it dosen't work, and they take that same VCR that you had returned, the put it right back on the shelf for sale.
If I don't get some results from you here, I am filing a civil complaint against Goodwill Cooperation. I have spent so much money and time trying out your products and none of them work, and it is about time somone take a bigger step to stop this ripoff.

Charles Sutton

On Saturday, May 14, 2016, my granddaughter and I were at the Goodwill store in Collierville, TN 38017. We shop here most every week. When we entered the store an employee(young man) was flying a remote control helicopter and 2 other workers were watching him. We were in the store for about an hour. We were headed to the register but I stopped to look thru the ladies blouses. I was suddenly struck in the face just above my left eyebrow by this helicopter. I was quite a jolt. His first reaction was to laugh. He came over to ask if I was okay. I told him " I don't know" because I was dazed. I had picked up the toy off the floor and handed it to him. As he turned to go I heard my 4 year old granddaughter say "That was not funny". I was not seriously hurt - I ended up with a bruise and a whelp mark. I shudder to think what might have been had I been struck just a little lower and it had hit my eye. I did not ask his name nor did I ask for a manager but I think his disregard for the safety of customers needs to be dealt with. He was not demonstrating this for a customer. He was playing.
I do not want anyone to loose their job -just better training for the employees.
Respectfully,
Ouida Crisp
Moscow, TN
[protected]@msn.com

In 2015 I was an employee at the Goodwill Store located in Foothills, AZ. During that time the manager, Diane, was discriminatory and harassed me for the last few months before I was fired. The reason why I was fired by my job was due to an alleged accusation of me asking a customer, to buy me a set of pots. When the customer reached the register, the manager told the customer that the pots could not be sold to her. Immediately after that, Diane, the manager, called me to the back and told me I was fired since I could not purchase merchandise at the store. Evidently, this was not the main reason she fired me, since she had been harassing me to back her up with a story accusing two other employees of stealing. When Diane, the manager, had told me to say that two other employees were stealing from the store, I refused. Since I had not cooperated with her story, Diane did not like the fact that I was refusing to help her in accusing the other two employees of stealing, she then fired me. When I say that the manager was harassing me, I mean that she kept calling me back to her office (multiple times) and at home to cooperate with her and her accusation towards the two other employees. I continued to refuse to cooperate with her accusation towards the other 2 employees, as an end result she fired me. When the District Managers come to the store, they should speak to all employees (individually) without the manager present, they would then find out how this manager discriminates against Hispanics and how she treats her employees. During the time I was employed by Goodwill, I observed that her discrimination against Hispanics was very noticeable, since she gives her Hispanic employees twice the work load compared to her favorite employees (non-Hispanic), that she even lets them sleep in the back room. She should not be in this managing position, since her treatment to her Hispanic employees is very unprofessional and degrading. When a manager yells and harasses her employees due to their race and lack of academic preparation, this person does not deserve a leading position. It is unfortunate that employees cannot speak up due to fear to get fired. Being a working class woman that lives pay-check-to paycheck, it makes it extremely difficult to be heard or for that matter to speak up when discrimination is evident. As far as I am aware, this store is one of the few stores that has a significant amount of employee chaos, since she is the cause of all issues. I am not accusing the corporation, but the manager of this store and her name is Diane. I am not acting out of spite but out of concern for my ex co-workers since they are afraid to speak up and lose their job. They have to still suffer daily humiliation from this manager. My assumption on this is perhaps, the employees must contact fair labor commission to see if this manager will once and for all be put in her place. A desirable resolution of this complaint should result in a deep and thorough investigation which eventually should lead to relieve her from her position.