Goodwill Industries
Reviews and Complaints

I started working for Goodwill in June doing lawn care & a incident happen (I got jumped by a couple of guys) while I was working.

So Goodwill told me to take a couple days off to get myself together and they was going to find me a different position.

It has been 2 months now & I haven't received any notice of a replacement or if I was even fired or laid off.

I go into the Goodwill again and apply for a different position & 1. They give me the run around & 2. I was talking to one of the staff member in HR & he told me that my brother (Lloyd Thomas) had came in here & used my identity to apply for a job.

So I went back into the office today (8/15/2022) to check up on the situation & they told me " that I (Lohmed Thomas) could never work for Goodwill again.

So could you please find out what's going on with this situation and call me back. My number is [protected]

Thank you, Lohmed Thomas

I walked into the store and saw a woman with a Goodwill jacket or shirt on and assumed that she worked there. I wanted to see something in the showcase. I asked her and she just looked at me and kind of gave me a look with her eyes and ignored me. I asked another employee and she was quick to help and was very friendly. I went to the back of the store with my daughter to shop. My daughter had gotten alot of glass, so we had 2 carts. When I saw that my daughter was at the register already, I proceeded to go to the front and there were 2 people in line after my daughter. Since I had 2 of her things in my cart, I handed them to her, since they were hers. As soon as I handed them to her, the cashier-named Koni yelled at me and said Oh no, you can't do that, you need to go to the back of the line. I explained that they were my daughters and she yelled again. No, that is not fair, you need to go to the back of the line. My daughter had not completed the transaction yet. The cashier was still ringing up her purchases. I believe that the whole store heard this cashier yelling. I was appalled to say the least. She said, do you want to speak to a manager? I said yes. A gentleman by the name of Kevin came to the register. I explained it to him. He told the cashier Koni to ring up my purchase after she had funished with her current customer. which was the customer after my daughter. Koni looked at him like she wanted to kill him! So she wrung up my daughters additional 2 items. I handed her the money and she dropped the change into my hand. and threw the money and receipt on the counter. I was so embarrased by this cashier's demeanor, especially since she was in the wrong. I was just handing my daughter her 2 additional items. not trying to butt in the line. Her actions should be addressed. since she is not very customer friendly. This cashier-Koni was the same employee that I had asked to see something in the showcase when I arrived and she just gave me a look and then ignored me. I really enjoy shopping at this store and feel like I do not want to go back because of this cashier. I am sure that I am not the only customer that has had to deal with her anger. This is probably the very first time that I have complained about anybody. but I felt that it was necessary.

I was applying for a job at the goodwill, in the advertisement they mentioned a specific industry then stated that this position will help in placing people after training for jobs. These two position mentioned have nothing to do with each other and require two different skill sets and experience. I just happen to have some experience in the other part, which was job placement.

During the interview it was mentioned that a 3rd industry was part of this position that had nothing to do with the other two industries. Again it was in job placement for this other industry. So if a person is applying to be a "job finder", human resources / job placement that is one industry and that one job can place people. But then they wanted this one person to be experienced in two other industries that have nothing to do with each other.

I left a message to 3 different people to get a status of the application, it is somewhat difficult to get ahold of anyone and for some reason have some 3rd party messaging system. When I finally did get ahold of what I believe is the main human resource person was very rude and unprofessional, not to mention the other two never responded back that I was told to contact if I couldnt reach any of the others.

I went to 2 Goodwills in the Pittsburgh Area today. Monday, August 1st, 2022. Quit putting your new stickers on Vinyl Records, paintings and statues or anything with a paper or painted background. You can put them on Glass, hard plastic or the clear cellophane wrappers on boxes. You are ruining the artwork, on the covers, on vinyl records and paintings,

Dear Sir or Madam, I am a dealer, and I buy everyday at many of your stores. I wanted to let you know that the manager of your Holcomb Bridge store in Norcross Georgia is killing their business. First, he or she keeps the air conditioning up so high that you sweat walking around the store. This has gone on for many weeks. In addition, the shelves of goods have been baron for weeks. In accordance, I have never seen this manager in the store. In closing, when you walk into the Holcomb Bridge store it looks like they are going out of business. By the way, the furniture section, which has been empty for weeks just had stuff added and thrown all over the place. I enclosed a pic.

Regards,

Steve Podhouser

Vintage Osram Diastar 200 Slide Viewer

Powers On?

Goodwill Industries of Southern Arizona

Item # [protected]

5216388 (Inquiry #)

Vintage Kodak Model A Series 2 Kodaslide Table Viewer

Working Back Light?

Goodwill Industries of Southern Arizona

Item # [protected]

5216390 (Inquiry #)

I wanted to know if the light came on. Not answered. Vague response that parroted listing info. It's not a hard question to answer. Powers on could mean just an exhaust fan comes on or a little green light for all I know. Since no photos show the screens lit with a back light, which is required to view a slide, it's an important piece of info.

I've decided to just move on since I can't get a constructive answer. I have a lightbox and huge magnifying glass here at home. I've been burned a few times before buying Goodwill electronics online that don't work. The trust just isn't there anymore. Not going to bid anymore on these since I can't get an answer to a very basic simple question.

Can you explain to me how I didn't make the winning bid for this clock? I placed a bid at 05:55;53 of $45.00. The posting indicates the next bid thereafter has to be $47.00 with the auction ended. The site doesn't let you place a bid lower than the highest bid as I'm sure you know. Another bidder at 05:55:28, 27 seconds before me is indicated placing a bid of $47.00? The auction site shouldn't have allowed me to bid $45.00, a lesser amount, after the $47.00 bid took place if it in fact did? If it did the site should indicate the next bid should be at least $49.00, not $47.00. The posting with the auction ended reads the next bid must be $47.00 which is the next allowable bid after my high bid of $45.00 which would indicate the $47.00 bid didn't occur or was somehow changed to a high amount subsequent to the auction ending?

Vintage Wooden Mantle Clock Parts Or Repair

Time left:Auction Ended|Bids:14

Current Price:

$47.00

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Bidder Bid Amount Time of last bid

carart630 $45.00 07/25/2022 05:55:53 PM

P*l $47.00 07/25/2022 05:55:28 PM

M*V $40.40 07/25/2022 09:31:16 AM

K*8 $26.00 07/25/2022 04:18:14 AM

g*w $15.00 07/22/2022 04:33:28 PM

s*6 $16.99 07/22/2022 10:31:15 AM

s*6 $10.00

The dayshift manager in greensburg, Indiana. I believe his name is Seth. Has been treating his employees like garbage and doesn't seem to do his job. He is really rude towards his employees and has no respect for them. This has been happening for the past couple of months and his attitude hasn't changed at all and only seems to be getting worse. This can't be happening forever

Daleville, virginia, noone tell the return rules, nowhere is writting, when you return something they dont take back, and very very rude people work there,ı am sorry but ı will never shop there again and no donation…I earn my money very hardly, noone donation to me like goodwill….,

I have 3 or 4 returns now that are older than 2 days cause I have sent over 3 emails with no response. I ran out of the house in a hurry and forgot my return 1 day, 1 return was due on weekend and I did not work (good will is near my work), another time, I simply forgot. I need the ok from corp to return a late return to the store. CAN SOMEBODY FRIGGING HELP ME? Ive been asking for almost a month here.

Why dont you just open up the fitting rooms wuth a USE AT YOUR OWN RISK sign on the door. It would make life so much simpler for us patrons

I am a weekly high dollar shopper at you Goodwill Boutique in Keller TX. I attempted to shop there today. The store is kept too hot. This is TX and it is 100 plus degrees outside and not much better in this store. They have one lousy fan blowing in it. I turned the fan on myself for a few minutes. The cashier became angry, got the manager who flew out from the recesses of the store and took the fan off me saying “ the fan is for employees in the back” only. The fan was out in the store, not in the back wherever that is. Unbelievably RUDE employees you have working there. Will not shop there again. I have shared my experience on every Social Media platform I have access to…

Tues/June 28, 2022. 9:00am-1:00pm.

I took my daughter to the outlet on Franklin in Indianapolis today so she could find some items for college. We cashed out after each round of them bring the bins out, unloaded in our car and back in. We did this 4 times. I noticed on our receipts that we were charged/rounded up for "donations". Previous visits the workers would ask me if I wanted to donate. I don't mind donating but I expect to be asked. Our 1st check out was with a young man and he did it. We then tried the young lady and she did it too. This should not be allowed.

Karen manager arden hills minnesota

I am a loyal customer of the goodwill for years. I went into the arden hills goodwill today and I have never been so disgusted in the way the manager spoke to a young emlpoyee out on the floor. Her attitude and tone was so horrible. You can tell this woman has no leader skills and bullies her employees. I thought that the goodwill was suppose to help reform the workers. Not break there spirit. How can you employ someone like this to be in charge and train other individuals. I felt so sorry for the employee. This manager walked around the store just angry. The energy in the store is off and the employees seem unhappy because of her. Its so sad to see. You need to have a talk with her and the employees and see whats going on with her as a manager. Its not ok to see.

Myself and my sister had the unpleasant task of cleaning out the storage locker of my father and my brother who passed away 12/21/21. On May 23,2022 we began to clean out the locker located in Plymouth, New Hampshire. At the end of the day we drove down to the Laconia, NH Goodwill building. We were there at about 5:25 pm. There was an employee that came out with a cart, he stood there and did nothing to help unload the U-haul van we had rented. He began complaining that we should have made an appointment if we were bring so much stuff. My sister tried to explain our situation but the two employees continued to complain. My sister was very up set and told them that they were on notice that we will be bringing loads down everyday for the rest of the week.

The following day, May, 24th my sister and a friend who had been helping us went down to Goodwill. They waited and waited and watched the two men talking to an other man. Finally the other man came out and demanded to know what was in the boxes. My sister explained to him that it was clothes, houseware items and many other, like books, puzzles etc. My sister's friend told him if they didn't want the items that we would just take it all to the dump. He then replied no, no, and he would get the guys to bring out carts. Again the men made no effort to help. One complained that they had to stay to 7:00pm to go through all the stuff we had dropped off the day before. At that point my sister made up her mind that we would not bring anymore items. to Goodwill! Instead the following day we call the Salvation Army in Laconia and they told us they would happily take everything we wanted to give them. So, we loaded up the U-haul van again with clothes, household items, books, puzzles and sooo much more. When my sister arrived at the Salvation Army there was a team of 5 employees there ready to help unload. They thanked her many times for all the items. We then made arrangement for the Salvation Army to come pick up the furniture that was in the locker. My point in telling you about our experience with the Salvation Army is for you to see the huge difference in the treatment we received at Goodwill and by the employee's actions Goodwill missed out on many really great items and furniture. I was also told that I could download the receipt because they did not have any donation receipts there. I tried and tried to download the receipts but could not. Salvation Army sent a thank you letter to me and included a donation receipt.

Found a Sony base speaker priced with tag , red, on top for $1.49 ,unknown working cond. Found a hardwood floor steam mop marked down! 4 times from $10.00 to $1.00 took both to register with other items , books, vase etc, waited in line for a timed 38 min , everything was rang up at the prices marked and I was given a total) price and when presenting amount asked for wasloudly and without reason told she is not going to sell the speaker to me at that price because the tag was probably changed and I asked if it happened often and if I was being accused of it and what made the determining factor in her professional expertise in her conclusion that I was as she claimed here is the point I was given in her exact words, because no electrical items price tags end in . 50 ever which I agreed with I also pointed out that I've never seen anything that ends in , 50,. 25, ,75 nor, 00 for that matter and I pointed out the steamer in my cart she just rang up was $1,00 and pointed out the,, 00 and asked why when it was anounced a manager was needed for it to be explained as she was explaining to me that nothing electrical end in , 50 and the steamer wasn't considered electrical but as a vacuumwhile I am showing her the plug. The manager ... At that particular moment as I as informed and cashier huddled right next to me and I heard clearly he changed the price and I'm not going to sell it to him the manager then says did anybody see him do it and she says no but look at him you can tell he probably does it all the time that's probably why he's the only one eating the mask with complete rage ready to absolutely intellectually destroy any dignity they may had read about I calmly. And very politely, to the stunned look on the faces of the couple about my age I am 60 with a dignified approach inquired as to how much was I to pay then to complete the purchase so everyone would be happy , nobody has a clue and after an hour and a half since I first got in line I just left and am a very angry person that my time

which when being used by others is 60 dollars an hour was used on my only day off this month so far I can't put in words what I'm thinking you know what put it over the edge ? The decision made as to why I wore the mask! You see them everywhere with that I just changed a price tag look they omit! Couldn't fool them!)

So 0n [protected] I went to good will bought 2 pairs of pants exact same size, needless to say there are no dressing rooms, and on the bathroom doors you have a sign that says no merchandise in bathrooms, (so you legally have to provide a place for me to take a dump, but not a place for me to try on clothes? ) so when I got home 1 pair fit and 1 did not, so today [protected] I had to drive back to goodwill and return my 1 pair of pants, and then I could only exchange they would not give my money back, then when I wanted to complain about having to drive there and the fact that gas is through the roof only to be able to exchange 1 pair of pants, in which I have a right to be upset ! the lady said I had to call your corporate office, so I asked her for the number and she did not know it ! which upset me even more, so then I tried looking up on line and there is no phone number to call directly, and all I got was this, so hopefully somebody reads this and fixes the problem ! because in this day in age the world is so Rude and out of touch with the consumer,