Goodwill Industries
Reviews and Complaints

Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50.

When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful.

It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.

I was in the Goodwill Saturday 9-24-22, and I bought one of your pumpkin bags so I would have something to put my merchandise in, the manager in front of everyone in the store yelled at me and accused me of stealing the bag and accused me of going behind the counter & grabbing it behind the register, I did none of these things, I paid for the bag. The bag was over by the books and not behind the counter. Everyone was staring at me and she humilated me in front of the customers like I was a thief over a bag that was 99 cents, and I paid for. The lady at the cashier even told her I paid for the bag.. This manager needs to be demoted or fired. I am a good customer of the goodwill industry, but it makes me not want to ever shop there again. It happened in your Bourbonnais Ill GoodWill. Thank you. Janice Martin

So I picked up a pair of boots with a tag might I say. When I got to the register they tell me wrong tag. So most of their boots on the shelves are 9.99 and I say can't I just pay the reg price like the rest of the boots on the shelves bc the more exspinsive ones they keep up at the front. No instead of making the customer happy and might I say I spend thousands of dollars in the goodwill. They snatch them up and are rude and sat 24 hrs. So me the customer that spends thousands in this store in a year gets punished bc some other idiot changes the tags on them and y'all lost a sale not that y'all care y'all are rich anyways. So I'm gonna go public with this and see why the goodwill a charity store careless about the customer and cares more about getting the right amount of money for their product that was donated to begin with. Even a high end store would have made sure the customer was happy this place is a joke and I will not longer shop here and I will make it my priority to let people know how selfish this place is. People should know that your not worried about the customers only the dollar amount and if you all get shorted and I got the [censored] end of some others fools doings and they prob won't even be here when I come back in 24 hrs this place is a joke foreal and I'm about to make some videos on this and see what others think of being punished bc if someone el

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With prices going up everywhere, Goodwill should be the last place you would find prices going up. I found a lamp yesterday that was 50.00 ? Really? This is ridiculous and should be stopped. This is people's safe place to go and find things for their families that they need. THIS IS NOT STEINMART!

You people get things donated to you free and you are gouging prices to make more for your top dogs there. I have been shopping at the Southaven store for over 26yrs and now this is happening. And there is also no manager at this store. Get your crap together! Price gouging is not attractive and everyone is talking about this there in Southaven. Do something about it. If you are in the business to help people, then help people. If we wanted to shop at Steinmart, or Amazon, we would!

One ticked off customer,

Angela

The manager of the store is very aware that the disinfecting agent dispenser has been empty for 3 weeks, Please for our safety this is such a good service to provide to your customers to refill when it is empty. Especially us elderly.

Thank you so much!

Regarding: Goodwill Grand Junction Store

goodwillcolorado.org

630 24 1/2 Rd, Grand Junction, CO 81505 · ~2.6 mi

[protected]

Mason Michigan new Goodwill. Prices are outrageous. More than willing to send pics. So much merchandise, overpriced, that it’s not selling. Prices have tripled since this spring and in some cases more. Faux plants from “new good” 29.99. Clearance at reg stores are cheaper than this Location.

Coats 19.99. If anything is a “brand” named, it is priced triple. Even dollar store products are triple the price: 3.29. This is no longer “Goodwill”. Constant change of Management. Constant change of employees. What’s going on?

Do NOT EVER buy shoes from the www.ShopGoodWill.com website! The shoes they list are falling apart. Soles are separated, coming off or in very very poor condition. Once they get your money & have proof of delivery you will NEVER get a refund. Everything they list is broad and vague. Deceptive pics are taken so that you can't see the TRUE detail on condition of the shoes. Their listing description for the shoes say nothing about the terrible condition the shoes are in. People need to know exactly what it is they are buying! Scammers! Just remember: The LORD sees everything! #NeverAgain

Dear Manager:

Good afternoon.

I no longer want to shop in your Goodwill Venice FL store. I do not feel welcome and it is a very negative shopping experience. I dread seeing Janet at the jewelry counter. She complains about having to go to the counter to assist and huffs and puffs and gets upset when I ask for several items. She is hateful and directly rude to you and even goes as far as yelling at customers. I feel sorry for her but I am no longer to tolerate her hatefulness. I drive from Tampa to venice several times a month but I am thinking its no longer worth the trip to be treated this poorly. I never have seen anyone talk to customers like she does. She is the RUDEST person that I have ever met and that says alot because I work with patients with mental health conditions and I can promise you that she has one. This lady needs locked up and away from people. Absolutely no customer service skills. No people skills. Can't be nice if she tries.

i put in a bid of $15.01on a 4 cd set of alice cooper i.d. [protected]. starting bid of $12.99. my bid was put in at 0 bids. i lost this auction because someone was allowed to hide their bid until the end of the auction. what does that mean and how is that fair? please explain to me how that works that someone can hide their bid until the end of the auction! i believe i should be the winner.

Senior and veteran discounts taken away.

So I was advised at Pike Plaza Goodwill yesterday that they no longer give any types of discounts to their customers. I called today and filed a complaint and was informed that Goodwill only gives a discount based on how much you spend. They don’t care about seniors, they certainly don’t care about disabled veterans, it appears they only care about the dollar just like every other retailer in America. I want to know why?

My husband went to the goodwill on power road and mesa az. My husband bought Jimmie Johnson shirt, jeff Burton cup, and some shirts and shorts and my husband had a backpack but he doesn't know if they took it off and he a 25% and it was all over the store to celebrate national thrift store day. He went to the register two and he gave them his coupon on his phone and the worker said you can use it for the customer that wasn't even his wife. Im his wife. And ,the cashier said you can use it on yourself all day. My husband come home and told me too contact them and i talked to Miguel and he didn't even know who the worker was because the worker was at lunch. Then he told me too call back in 30 minutes because they needed to watch the video and ask her what happened. The other manager said the cashier doesn't do that and i think she got my husband's information because he was hacked from somewhere when they should watch thete worker's and customers more. It is ridiculous that they don't give the money back. I think they should give my husband his money back because we are on social security disability. They are taking advantage of disabled people. We want a settlement of $400.00 dollars because we were going in there all a time. And the customer was a Spanish lady and cashier was an older lady that was skinny with gray hair. Thank you.

To whom may concern my name Valencia Lindsay not sure some of my clothes was donated by accident trying see if way retrieve clothes. If you can let me know had some clothes value to me aqua marine tye dye capri pants, black pull over hoodie,leggings,pink tank top, Burgundy sweatshirt. I been calling in since end June 23 first week July. Goodwill located Peoria Pioneer Road.

I was shopping in the Rockingham NC store on 8/15/2022 when I went to check out there was a customer in front of me that was checking out and she got ready to pay for her stuff and the cashier was out of ones. The cashier calls for ones and we have to wait for her to get change. #1 Why would you run that low on change and #2. I was paying with debit card but she could not ring up my stuff while she was waiting on someone to bring here change. I just walked out and save my $20.00 for somewhere else.

I started working for Goodwill in June doing lawn care & a incident happen (I got jumped by a couple of guys) while I was working.

So Goodwill told me to take a couple days off to get myself together and they was going to find me a different position.

It has been 2 months now & I haven't received any notice of a replacement or if I was even fired or laid off.

I go into the Goodwill again and apply for a different position & 1. They give me the run around & 2. I was talking to one of the staff member in HR & he told me that my brother (Lloyd Thomas) had came in here & used my identity to apply for a job.

So I went back into the office today (8/15/2022) to check up on the situation & they told me " that I (Lohmed Thomas) could never work for Goodwill again.

So could you please find out what's going on with this situation and call me back. My number is [protected]

Thank you, Lohmed Thomas

I walked into the store and saw a woman with a Goodwill jacket or shirt on and assumed that she worked there. I wanted to see something in the showcase. I asked her and she just looked at me and kind of gave me a look with her eyes and ignored me. I asked another employee and she was quick to help and was very friendly. I went to the back of the store with my daughter to shop. My daughter had gotten alot of glass, so we had 2 carts. When I saw that my daughter was at the register already, I proceeded to go to the front and there were 2 people in line after my daughter. Since I had 2 of her things in my cart, I handed them to her, since they were hers. As soon as I handed them to her, the cashier-named Koni yelled at me and said Oh no, you can't do that, you need to go to the back of the line. I explained that they were my daughters and she yelled again. No, that is not fair, you need to go to the back of the line. My daughter had not completed the transaction yet. The cashier was still ringing up her purchases. I believe that the whole store heard this cashier yelling. I was appalled to say the least. She said, do you want to speak to a manager? I said yes. A gentleman by the name of Kevin came to the register. I explained it to him. He told the cashier Koni to ring up my purchase after she had funished with her current customer. which was the customer after my daughter. Koni looked at him like she wanted to kill him! So she wrung up my daughters additional 2 items. I handed her the money and she dropped the change into my hand. and threw the money and receipt on the counter. I was so embarrased by this cashier's demeanor, especially since she was in the wrong. I was just handing my daughter her 2 additional items. not trying to butt in the line. Her actions should be addressed. since she is not very customer friendly. This cashier-Koni was the same employee that I had asked to see something in the showcase when I arrived and she just gave me a look and then ignored me. I really enjoy shopping at this store and feel like I do not want to go back because of this cashier. I am sure that I am not the only customer that has had to deal with her anger. This is probably the very first time that I have complained about anybody. but I felt that it was necessary.

I was applying for a job at the goodwill, in the advertisement they mentioned a specific industry then stated that this position will help in placing people after training for jobs. These two position mentioned have nothing to do with each other and require two different skill sets and experience. I just happen to have some experience in the other part, which was job placement.

During the interview it was mentioned that a 3rd industry was part of this position that had nothing to do with the other two industries. Again it was in job placement for this other industry. So if a person is applying to be a "job finder", human resources / job placement that is one industry and that one job can place people. But then they wanted this one person to be experienced in two other industries that have nothing to do with each other.

I left a message to 3 different people to get a status of the application, it is somewhat difficult to get ahold of anyone and for some reason have some 3rd party messaging system. When I finally did get ahold of what I believe is the main human resource person was very rude and unprofessional, not to mention the other two never responded back that I was told to contact if I couldnt reach any of the others.

I went to 2 Goodwills in the Pittsburgh Area today. Monday, August 1st, 2022. Quit putting your new stickers on Vinyl Records, paintings and statues or anything with a paper or painted background. You can put them on Glass, hard plastic or the clear cellophane wrappers on boxes. You are ruining the artwork, on the covers, on vinyl records and paintings,

Dear Sir or Madam, I am a dealer, and I buy everyday at many of your stores. I wanted to let you know that the manager of your Holcomb Bridge store in Norcross Georgia is killing their business. First, he or she keeps the air conditioning up so high that you sweat walking around the store. This has gone on for many weeks. In addition, the shelves of goods have been baron for weeks. In accordance, I have never seen this manager in the store. In closing, when you walk into the Holcomb Bridge store it looks like they are going out of business. By the way, the furniture section, which has been empty for weeks just had stuff added and thrown all over the place. I enclosed a pic.

Regards,

Steve Podhouser

Vintage Osram Diastar 200 Slide Viewer

Powers On?

Goodwill Industries of Southern Arizona

Item # [protected]

5216388 (Inquiry #)

Vintage Kodak Model A Series 2 Kodaslide Table Viewer

Working Back Light?

Goodwill Industries of Southern Arizona

Item # [protected]

5216390 (Inquiry #)

I wanted to know if the light came on. Not answered. Vague response that parroted listing info. It's not a hard question to answer. Powers on could mean just an exhaust fan comes on or a little green light for all I know. Since no photos show the screens lit with a back light, which is required to view a slide, it's an important piece of info.

I've decided to just move on since I can't get a constructive answer. I have a lightbox and huge magnifying glass here at home. I've been burned a few times before buying Goodwill electronics online that don't work. The trust just isn't there anymore. Not going to bid anymore on these since I can't get an answer to a very basic simple question.

Can you explain to me how I didn't make the winning bid for this clock? I placed a bid at 05:55;53 of $45.00. The posting indicates the next bid thereafter has to be $47.00 with the auction ended. The site doesn't let you place a bid lower than the highest bid as I'm sure you know. Another bidder at 05:55:28, 27 seconds before me is indicated placing a bid of $47.00? The auction site shouldn't have allowed me to bid $45.00, a lesser amount, after the $47.00 bid took place if it in fact did? If it did the site should indicate the next bid should be at least $49.00, not $47.00. The posting with the auction ended reads the next bid must be $47.00 which is the next allowable bid after my high bid of $45.00 which would indicate the $47.00 bid didn't occur or was somehow changed to a high amount subsequent to the auction ending?

Vintage Wooden Mantle Clock Parts Or Repair

Time left:Auction Ended|Bids:14

Current Price:

$47.00

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Bidder Bid Amount Time of last bid

carart630 $45.00 07/25/2022 05:55:53 PM

P*l $47.00 07/25/2022 05:55:28 PM

M*V $40.40 07/25/2022 09:31:16 AM

K*8 $26.00 07/25/2022 04:18:14 AM

g*w $15.00 07/22/2022 04:33:28 PM

s*6 $16.99 07/22/2022 10:31:15 AM

s*6 $10.00