Goodwill Industries
Reviews and Complaints

On May 1, 2022, I visited your Goodwill located at 3840 Financial Center Way Buford Ga 30519, and while shopping was meet with race discrimination by cashier, Carol. Carol falsely accused me of removing showcase handbags which was not true, the handbags I had in my shopping chart were from the general handbag section of the store not behind any showcase. I did receive assistance from a male Goodwill employee with viewing showcase handbags. Carol witnessed this and still made an inappropriate comment out loud by stating, "those handbags in showcase must be left up front" directing her comment to me, I was the only customer with handbags in my shopping chart when Carol made her embarrassing comment, the male employee stated she did not take any showcase handbags. Carol offered no apology. I requested to speak with a manager, Donovan came up. i explained my concern and Donovan, did not take my complaint seriously. He offered no apology and only made excuses for Carol. Discrimination of any kind is unlawful. No one enjoys being targeted because of their race. Carol, the white cashier targeted me, a black female customer solely based on my skin color. The black male cashier who was assisting me in showcase, was following policy, Carol, just chimed in without any facts and made false accusations, this is unacceptable. I have been thrifting Goodwill since the early 2000's and never experienced anything like this. Goodwill needs to make certain that the people hired are not prejudice or racists.

I have been consistently purchasing plastic bins for 99 cents at the outlet in Clarksville In. Today I came up to the register with two different bins, one was a bin that had a lead the second one was a three drawer bin. I come in at this location at least once a week, the previous week I purchased a three drawer bin for 99 cents. This week the cashier tells me that they are weird about bins like this they are not 99 cents. She then proceeds to pull the bin behind the cash register and acts like I'm not going to purchase it. At this point was when I told her that I still wanted to purchase it. The lack of consistency on pricing is astonishing in the same store but also going from state to state the pricing difference is completely ridiculous as well. The State of Kentucky is more organized when it comes to their goodwill outlet and the price per pound is half the price. It's starting to look like it is worth the drive to go to Kentucky just for better customer service and better prices.

April is one of the managers at the Fort Walton Beach Fl location. She is rude, she up charges, and arbitrarily makes decisions on items on her own. I found 2 Disney, KID’S size XL tops. She decided that they were Woman’s XL even though they fit me; I wear a women’s size small. I was buying them for my daughter and her friend. They were clearly the measurements of a kids XL and were not hanging in the women’s XL and were not marked on the hanger as a woman’s XL. But she decided they were and wanted to charge me more. She only got confirmation from the lady she was training; who clearly wouldn’t argue with her. It was unfair. She was yelling and involving other customers in our conversation. Everyone in line heard her remarks.

On our 3rd trip of April 2022 to the Store. Event took place 4/29/22 (10:30am to 11:30am)



Instead of holding a moving out of state sale my husband and I decided to donate it to the Store. With the manager’s permission, my husband and I were getting ready to back up our truck onto the loading dock #1, when TB’s car suddenly cut us off by entered the ramp to drop off a female employee. Minutes after, he very quickly reversed his car and dangerously drove too close to our truck causing us to make sudden moves to avoid hitting his car. With the help of a friendly employee, we were unloading our truck, when T came by and took away the helper and told us to unload the truck by ourselves. T returned a 2nd time in a forklift, I asked to have helper continue to help us to which T responded that he needed him to do other things. That, we should continue to unload to unload by ourselves and get the receipt that we wanted. We found his attitude extremely rude, provocative, sarcastic, and aggressive. I told him that I was going to complaint to the manager and T ironically, said go right ahead, her name is L and he loudly provided his name. He further told my husband that if we had a problem he was working until 7pm. This man’s behavior was escalating, he was now threating us. and I quickly ask for the manager, who did come to speak with us and apologize for his behavior.

I had purchased a $100.00 Goodwill gift card from my local Goodwill store in Green Valley, AZ for my granddaughter.

She lives in Eden Prairie, MN and goes to school in Fort Collins, CO. She went to use the Gift Card and the store told her that the card was only good in AZ.

This is not acceptable. Whenever, you get a gift card you should be able to use it at any Goodwill store no matter where it is located.

I am a loyal customer and purchase a lot of items from the goodwill, daily. And one of the managers by the name of Cisco. At store number 188 is extremely rude and unprofessional. He is very disrespectful and mean to the customers. I honestly won't be going back to that store until he is fired. He makes derogatory racist remarks he makes me feel very very uncomfortable when I'm in the store so please press this issue in terminate somebody like that because you definitely don't need somebody working like that in a public environment he's an embarrassment to your company. Thank you for your time and I hope this is you can be resolved

To who it may concern, I've been a long time shopper at your Washington and Peoria Illinois stores and was interested in finding out information about your policies concerning the selling of any gaming consoles, games, and accessories before they even hit the shelves. I used to see these items all the time on the shelves so I thought it would take some time to find one my young son would like, but it wasn't impossible. I found out through a few employees, who wish to remain anonymous, at each of your store locations that they were selling these items to a single person before they go on the shelves, which were then put on the internet for sale. I have a limited budget so when I heard of this, I was wondering if this is Goodwill's policy and we're just out of luck or was there something that needs to be corrected.I visit all three stores twice a week and it's been three years without a single gaming item. Thank you for your time and any help if possible. Sincerely, Steve Beschorner. [protected]@yahoo.com

You might as well change your name too. Here are some suggestion: Willprofit, Wokewill or maybe GoodbyeWill free donation centers. I was so sadden to hear that you discontinued all the discounted helps to our community. Bad Move Goodwill. The community build your nonprofit based on how you give back to the disabled and elderly...

I'm a teacher who made many purchases for my classroom and the students over the years from Goodwill because of the discount I could make the sacrifice and create a budget for the needs of my students. Now I can't do that anymore without my teachers discount.

Wow!

Sad Teacher

Goodwill of the Heartland shipped the HP laptop which the listing said was "working" but I was unable to get it to work properly. I want to return the laptop for a refund but they claim in the listing "all items are assumed to be "as is" unless otherwise stated" yet they stated that it was a working machine. In my mind, the laptop can hardly be "as is" and "Working" at the same time. My mistake in dealing with this particular Goodwill and now they will not respond over the weeks and will not refund my $305.10. I am now stuck with this defective laptop and have no recourse but to complain, that's all. No supervisor contacted me. No one did. I have more particulars if needed.

This item's auuction ended on 3/23/2022 AT 10:41 AM PT; Goodwill of the Heartland is the seller. Listing "Working HP 14-CF1062STLaptop Computer - 1.6 Ghz/128Gb SSD/8Gb RAM." Item ID is: [protected].

I have the transaction IDand the invoice ID if needed.

I am a very good donator and customer of yours. I always donate my unused and slightly used items to the back of your metro center goodwill.

Tonight at 8:30PM, my boyfriend and I were strolling thru your store. I needed to use your restroom and asked the manager Rachel with long black hair to please unlock it..

Rachel the manager stated that she absolutely will not. My boyfriend was waiting by the bathroom for me and a worker came and asked him if he needed the boys bathroom open and he said "Will you please open the ladies room for his girlfriend." the worker blonde hair pony tail got out his key and began to open the ladies room until "Rachel"the manager made a b line all the way from the front of the store to the back of the store where the bathroom is and stated"I told her no and I am the manager dont you open that door" the worker looked alarmed...

One thing is that I noticed that she left her post from the front door and ran to make sure that I wasn't going to go to the bathroom...

I am not homeless or a drug addict that she said aren't allowed to go I am a teacher. I was dressed very well and my boyfriend was to.

Abuse of managerial position not appreciated... this happened on 4/11/22 8:22pm

I am in the United States but the menu would not accept it.

So I went to my local Hyannis MA goodwill as I always do I. have been

Charged the wrong prices before but today It was unacceptable.The manager is rude.They cannot read theyre own shoe codes. I was charged 21.00 for a pair of sneakers that were marked 9.00.

I got none of the shoes I bought on sale and the color was red, the color code on the shoes

I was overcharged approx.25 to 30.00

And its not fair.

The manager started to agree then when the cashier chimed in she changed her mind and was nasty.

Something needs to be done.

I am a hard working person who cannot afford to just give away money.I round off my order EVERY time .

I have pictures of all the codes on the shoes. I feel someone should make this right.Evebn if THEY make a mistake , I am out all that money.NOT FAIR.

On Tuesday, March 15, 2022, I was dropping off items to the Goodwill store on Shallowford Road in Marietta, Ga. The items I was donating were some very expensive glassware items, etc. I had even gone to the trouble of putting them through a cycle in the dishwasher. When I arrived at the Goodwill store I was dismayed to find this particular employee at work in the donation area. I do not have his name however, English is his second language, he is older, perhaps, 60's. The man is rude, demanding the that I place items where he is pointing a yelling. I have also observed this man breaking items with his carelessness. The man brought the large canvas item that everything is piled into and I demanded a cart in order to avoid breaking the dishes, and other breakables.

I normally go out of my way to avoid donating at this store. I oftentimes donate to another organization or another Goodwill store. This is one of many times the rude employee has acted in this manner

I was forced to resign yesterday, through no fault of mine. I also believe I was discriminated against due to my race! Today, I don't have a job. My things were also stolen from my locker yesterday to make matters worse. I reported that my jacket had been stolen and the manager Sylvia Guzman did nothing. She also forced me to resign then kicked me out of the building. The store I worked at was " the Wilson Road store" in Humble, Texas. Manager is Sylvia.