Goodwill Industries
Reviews and Complaints

I am in the United States but the menu would not accept it.

So I went to my local Hyannis MA goodwill as I always do I. have been

Charged the wrong prices before but today It was unacceptable.The manager is rude.They cannot read theyre own shoe codes. I was charged 21.00 for a pair of sneakers that were marked 9.00.

I got none of the shoes I bought on sale and the color was red, the color code on the shoes

I was overcharged approx.25 to 30.00

And its not fair.

The manager started to agree then when the cashier chimed in she changed her mind and was nasty.

Something needs to be done.

I am a hard working person who cannot afford to just give away money.I round off my order EVERY time .

I have pictures of all the codes on the shoes. I feel someone should make this right.Evebn if THEY make a mistake , I am out all that money.NOT FAIR.

On Tuesday, March 15, 2022, I was dropping off items to the Goodwill store on Shallowford Road in Marietta, Ga. The items I was donating were some very expensive glassware items, etc. I had even gone to the trouble of putting them through a cycle in the dishwasher. When I arrived at the Goodwill store I was dismayed to find this particular employee at work in the donation area. I do not have his name however, English is his second language, he is older, perhaps, 60's. The man is rude, demanding the that I place items where he is pointing a yelling. I have also observed this man breaking items with his carelessness. The man brought the large canvas item that everything is piled into and I demanded a cart in order to avoid breaking the dishes, and other breakables.

I normally go out of my way to avoid donating at this store. I oftentimes donate to another organization or another Goodwill store. This is one of many times the rude employee has acted in this manner

I was forced to resign yesterday, through no fault of mine. I also believe I was discriminated against due to my race! Today, I don't have a job. My things were also stolen from my locker yesterday to make matters worse. I reported that my jacket had been stolen and the manager Sylvia Guzman did nothing. She also forced me to resign then kicked me out of the building. The store I worked at was " the Wilson Road store" in Humble, Texas. Manager is Sylvia.

I won three auctions and had the packed together. Order # [protected]. The Item numbers are [protected], [protected] and [protected], Half of the items were broken. When I opened the package, I could see they were poorly packed. The cups were just thrown on top of each other. I'm very disappointed and will attach photo's. I've received GW packages all over the USA and all arrive save and not broken. I spent $156.28 on your auction site and would like full refund. Let me know ASAP.

I filed a ticket but it's been 4 days and no response? Seattle Goodwill

For some reason the two Starbucks cups I wanted most were broken. 7 out of 14 cups were broken. I provided photos in the ticket #4819070

We have Bought goods at the Pound Goods Store for Several Years. You can check My Debit Card Records just to see how Much. We stopped for a while because of the rudeness and the unfair practices of the staff. We tried again today, and things have gotten even worse. Never again, we are done! It is not worth the hassle.

Terry Clubb

I purchased clothes and was told I can get refund if they don't fit within 7 days. NOT TRUE!

Not fair, since the store doesn't allow you try them on first. I would NEVER have purchased them only make second trip to receive store credit only. Not what I was told. I should of received cash back they got their stuff back. I will NOT shopping here no more.

As a teacher, I have shopped at Goodwill to buy supplies and items for school. The prices have jumped dramatically! Items that were one 99 cents are 1.99. Items that were once 1.99 are 4.99. I now see items that are priced for 9.99, 19.99 and 24.99.

I am astonished that a company that gets donated items, and whose mission is to help those in need, is trying to make such a large profit. While in the store, other customers are noticing the higher prices.

I'm disappointed that Goodwill appears to be price gouging with inflated prices.

Their original mission was to help the community and now they are taking advantage of the community.

I Purchased a pair of slacks at the Goodwill auction in Southwest Wisconsin. The heading stated that the pants were new with tags. They included photos. When I received the slacks, there was a huge fade mark that they had not mentioned in their description. The slacks were $80, John Varvatos. I didn’t open the package for about two weeks because I was sick. So, the moment I opened the package that was the first thing that I noticed. I contacted their department. And included the pictures and the pictures they posted online where this fade mark was visible. They told me I could send them back on my dime, not theirs and I loose my shipping and handling PLUS, I have to ship it back for $15! The lady I dealt with was RUDE! She kept mentioning that as a “courtesy” she’d take them back under HER terms. Terrible!

From about October 2021 to present I have been volunteering on and off at the Riverview Florida location. Every time I have an encounter with the manager Robin it has not been pleasant. She is very rude, disrespectful and unmannerly. I have not had any problems with any other manager(s) or employees.

As a volunteer, there is not a great system in place for signing in/out. You constantly have to track down someone to assist. Today I entered the office, looking for someone to sign me in. I ran into Robin, and while I was in the process of asking her for assistance. She rudely stated, "I'm in a meeting find someone else upfront".

I was so disappointed and thrown off by her rude and callous demeanor, that it upset me so greatly, I left.

Her behavior in no way represents what Goodwill projects as a company. Her being a representative for such a humble and gracious establishment, does it no justice.

I hope this is not the interaction the clients have with her on a daily basis.

Truly disappointed and disgusted volunteer and customer.

I was in a GW store shopping for about 30 minutes when I had to go to the bath room. I have incontinence which means I have less than 30 seconds to make it to the bathroom. I do wear a pad. After locating a bathroom I discovered that you have a no public bathroom policy. So, I paid for my stuff and asked to speak to the manger. She stated that no public rest room policy is for the safety of the public and the employees and I said that it was rediculous in the mean - time I was peeing. She told me to go to a store that had a public bathroom giving not location where there was one. I then drove back home which took 20 minutes. By the time I got home I soaked my clothes, my car seat and my dignity.

I want a legal statement stating that by having a no public bathroom is for safety reasons. If you cannot provide me with one than I expect because of my disability you have to let me use the rest room facilities.

So I donated jewelry to our lake city store... I seen a necklace that was on display so my husband went to purchase the item when the

Lady snatched it from his hand and said its not for sale and

Walked away.. With no reason so my husband asked no disrespect but why isn't it for sale.. The lady said because we just don't sal

E it... So why im so upset is thay same location takes all my jewelry that I donate but they do not sale them.. So I guess you guys will no longer be getting my donations

Visited Lenox Avenue pound store in Jacksonville every week the manager cussed my grandson -13- then turned it around on him also threatened to put her hands on him said he can never come back rudest store ever she is constantly screaming at everyone smh will never go back something should definitely be done about her very racist in my book

First, i'm a patron, but this is not repairable its damaged, big difference. Parts smell like death, 30 seconds white light but not video means hdmi however, someone already damage the motherboard beyond repair! No parts, not repairable - any tech worth their salt will tell you this is trash - straight into the garbage bag!

Four hours & four cans of lysol later & still can't get the stink out of my house!

I went to Goodwill on 4570 HIGLEY RD IN GILBERT, and the cashier was rude, little young girls who act condescending toward you, went to get manager who took 15-20 minutes to appear, she appeared, tall hispanic lady with an attitude. She could clearly see it was goodwill shoes cuz I just got them yesterday, check the camera, see me in line paying for it. I did not have a receipt because I wore them and thrown away receipt. I just wanted to exchange them, no refund, she change them for a size that fits, the shoes I bought was too tight, and tight shoes are not comfortable. I was so disappointed she should not be a manager she had no customer service skills at all, she stated its our policy no receipt no exchange.
I have been coming to Goodwill for years and never had an experience like this, I donate etc. and you refuse to exchange a used pair of shoes!
please help me out, this should not happen.