Grab
Reviews and Complaints

I booked a grabcar for my friend using grabpay with a P50off. I gave him a 5-star rating thinking that the trip went well But when I talked to my friend after, he said that the driver was complaining the whole time about how far the place is and was asking for cash instead. He also didnt dropped my friend off at the exact place and acted 'padabog'. I was so ashamed to my friend because I want to help him take a more convenient trip because he's carrying a lot of stuff. So frustrating and embarassing. I want my 5 stars back and he should not be driving if he cant respect his passengers.

The moment I notice I left my item in the grabcar didnt even took a minutes to loose I email but no respond hence I make a call to the customer service.. It takes total of 3 call respectively, when the item is already found and its in the driver hand, the driver told me in rude manner saying that I NEED TO MAKE PAYMENT for him to deliver my lost item back to me at the previous location. THIS IS REALLY RIDICULOUS in my opinion to make payment for the driver to return my lost item. I call the customer service again to resolve the issues. The whole situation took more than 1 hour and the ONLY solution given were to collect at hougang ave 4 police station. May I asked is this how you guys should really treat your customer? The issues can be resolve in really simple ways.. I just dont get you guys.. Congrats on proving it.

Hi,

I booked a grab taxi last night 10/2/2017 from work to home. I do not have issues about the service except the cab and the driver's sanitation. When I opened the taxi door to get in, I noticed almost instantly the unpleasant smell of the taxi and the driver. Sweaty smell.

A passenger choose to have GrabTaxi than any other cheaper public transport means for comfort reasons and having that bad smell is not comfortable at all. I am posting this as an area for improvement for GrabCar/Grab Taxi operations in general.

I hope Grab reinforces their standard to all their registered drivers.

Called for grab for husband. Location of address is just a minute across White'sand . So for easier pick up, usually key in White'sand taxi stand.
A Mr robin wee accepted request and it stated four min away. I informed hubby to come down as the booking is confirmed .

But driver arrived before the four minutes ... Abt one mib he called and said he arrived already. I said my hubby is informed and is coming down.

Called hubby driver arrived and he was wearing shoes and coming down .

Within another two min. Or so... Driver called said didn't see hubby. I told him that he is already walking to the stand as we live OPP the mall ... A minute away. He said cannot like that... Cannot key in another address but I told him this location was usually the pick up point as it is easier to pick up than the BLK where we stay where have to enter carpark.. and told him that I saw the app said four min away when I booked. So giving us enough time to come down. But he arrived earlier than that... He said he waited five minutes and wanted to charge us $3 dollars more . I told him just a minute more.. but he said either I or he cancel. I told him to go ahead and cancel. He said he would and threaten to complain abt me.

Anyway.. my hubby arrived already but he cancelled and I had to call for another grabcar.

I am upset that the driver used threats first of all .. and next... The fact that he arrived immediately and not the time stated was not my fault but he refused to accept the explanation and accused me for purposely misleading him... Making him wait.
Third.. his impatience and lack of courtesy was totally not in line with a professional driver or it he? I pleaded with him and promised him my hubby was already downstairs and walking towards the mall a minute away.. but he grew impatient.
He refused my explanation and after the threat and cancellation put down the phone when I tried to speak more w him.

When drivers are later than the time shown on the app due to some reason. I don't complain and threaten and scold. It is a give and take... About five plus min or so is OK as long as we are assured the person is on his way. This trust and professionalism is important for there to be continued collaboration. However... I feel stressed up by his insistent accusation... Two calls both sounding impatient.. like scolding me.. and this threat. I hope this matter can be looked into. I hope yoirvdrivers can be patient and professional and listen to their passengers properly.

Thank you.

Caroline q

I book a grab car and got discount so I do not need to pay. I told him that I was coming down and I waited him at the pick up point. When I reach there, he wasn’t there so I continue texting him say is at pick up point . When I board his car he didn’t mention about adding $3 but when I end my trip, my phone show it. I was somehow furious as I didn’t know that $3 was added.

A driver have been accepted me, and he keep driving far away from me, I have been waiting for him for a long time. beside that, I also call the driver. The phone number of the driver is [protected]. at the end, he cancel me for no reason. This trip cost my friend and I about 30minit, and I'm running late out of time! please take this as a serious issue! Thank you.

Driver dictates the location where passenger should go instead of the other way around. Driver complaints of traffic despite of just making a right turn to reach the passengers requested location. When passenger cancelled the booking sent this text messaging threatening the passenger that he will block the passenger from using GRAB.

Drivers Fullname: Jesus Sababan Ramos
Contact Number: [protected]
Text Message sent by the driver to the passenger after cancelling the booking due to rude handling of the driver:

Ok brad. galing ng ginawa mo. ipapablock kita sa grab. salamat brad

My friend booked a GrabCar at about 7pm from West Gala to Don Bosco Village. As she rode with the Grab driver, he started talking to her about boys and cheating, but immediately turned into a very sexual and uncomfortable conversation in my friend's perspective. She tried to end conversation the minute the driver started talking about sex, but he did not stop. She made an excuse and said that she was underaged (17), but continued to make her uncomfortable and even bragged that he had sexual encounters with girls as young as 14. Please report this man for harassment. Thank you.

I booked a grab car tonight from Neptune Street Mapayapa Village Las Pinas going to Batute Street Makati City. Driver is Gabriel Barcelon Posada II YU 3450 Toyota Avanza Gold. I told the driver the road where I normally pass every night since there is no traffic. Your driver insisted another way. He got me stuck in traffic under Skyway ramp exit near Villamor. He even asked me to go down not pay him anymore and just get another ride... at the skyway!

Whats worst, I called support as per apps, talked to Chelo but got disconnected then I asked my partner to call again and ask someone to call me back. Your agent said they are only for inbound calls. I was able to talk to Louis and by the way my 1st call wasnt even recorded and asked her if she can send a grab car to get me since car is not moving at all.

She said they can't manually book so she wants me to get out of the car from nowhere and book another grab! Wow! Your driver was hard headed wasted my time stuck me in traffic and you guys still want me to book and get your service?! Unbelievable!

She said the support they are offering has limitations-meaning they cant support at all!

The driver did not even offer any help nor said sorry!

I'm very disappointed on the kind of service you are offering and I'll never to get your service again and you can expect I report this incident to LTFRB and your higher management.

By the way, I still paid for the fare.

I am frequent user of GRAB in coming to office for convenience and avoid traffic in high traffic areas since Grab uses waze to find fastest way to wherever you go unfortunately I have been shared with an opposite directions, My office is in Makati and very often to be shared with someone going to Quezon City. Can Grab improve on their ways and means of sending passengers to their drivers. It happened to me 4 or 5 times already and been sending complaints but nothing happened

Galing kami sa holiday inn manila galleria going to ortigas ext pasig city. Hindi namin alam na may attitude pala yung driver bukod sa pag sabat sabat nya sa usapan namin, pinag mamayabang nya pa na may LTFRB case na daw sya. So nagpipigil na kami ng kasamahan ko sa pagsasabat sabat nya at sa mga pagmamayabang na ginagawa nya. Pagdating ng ortigas ext nagumpisa na ang trapik halos panay na ang iling nya at tsk! sya ng tsk! bulod dun panay pa ang tapik nya sa gilid ng pintuan nya at hagis ng celfone sa harap nya. Gumawa sya ng ibang paraan para makaiwas sa trapik nagtry sya na mag ibang ng rota ng hindi namin alam na trapik din pala ung rota na ginawa nya. Inulit nya na naman yung pag tsk! tsk! nya na halatang inis na inis na sa trapik.. At dahil sobra na kaming nababastusan sa inaasal ng driver kami ng kasama ko ang nag adjust para sa kanya.. bumaba nalang kami kahit napakalayo pa ng drop off namin.. Grabe napaka arogante at bastos na driver. Nag attached ako para sa reference ng booking id ganun din ung transaction ko sa driver.

I'm a consistent grab user especially going to school. I did book just this morning September 14, 2017 around 9:30 in the morning. I used the promo code CEB400 so expected to have less 20Php. Everything was going fine except when I handed over my payment and he said he doesn't have any change and expected change that I should recieve is 60Php since i gave him 100Php and the amount that I sould pay was only 40Php. Turns out the driver, Ryan Capa Illustrisimo only has 33 pesos for a change so the solution was I accepted the 33Php because I had no choice and ended up paying 77Php in total just because "he had no change".

Grab sent multiple promo code that never worked. According to the promo I'll be getting a discount but the driver will asked you to pay the full amount (it happened several times. I already sent a feedback/complaint to their support but a guy named Lawrence told me that there was no code keyed in. Please see screenshot attached as a proof that there was a code that has been accepted by the app. This is annoying, they're fooling consumers.

I was charged incorrectly using my debit card (atm card) with my rides using your app.

1. I booked aug 12, 2017 (adr-[protected]) the total fare is p100 minus my p50 promo – I should only be charged for p50 but I was charged p100 in my debit card.

2. I booked aug 19, 2017 (adr-[protected]) the total fare is p117 minus my p50 promo – I should only be charged for p67 but I was charged p117 in my debit card.

3. I booked aug 19, 2017 (adr-[protected]) the driver cancelled it then I was charged for p92 twice in my debit card.

I reported this issue august 20th. but nobody cared to reply. I called the hotline for 3 or 5 times to make a follow up. they requested a bank statement. I forwarded it via email.

I called hotline again today, and I spoke to a rep named jc (she provided her employee # which I dont know if legit 2358 ans a ref #[protected]), she was the worst representative ever, the most rude person that I talked to. kept on saying "let me finish!", "this is not allowed for a manager call". without even letting me e plain whats going on. she already assumed my issue. I need my money back!

Hi Ms/Mrs,

I have been use grabpay for few times but last few days grabpay not even work and I don't know why. I thought it just need to register one time? everytime I use I have to register and I already register 4 times in same card and each register fee cost RM1.00. and when I using MBBMERDEKA code although my bank still have the balance inside but also cannot pay. Please check your system as soon as possible and it brings lot of inconvenience to us. Thanks.

This grab driver looked for me on facebook in attempt to add me as a friend. Also, he tried contacting me through texts multiple times. He once asked if the comb that was in his car was mine. I was pretty sure I didn't leave anything in his car, which resulted me into thinking that he only said that to get a reply from me. Attached here are the photos of the facebook profile of the driver and his text messages.

Good evening. I have been a regular grab user, but today, 7 September 2017, I would like to share a negative experience I had with a driver by the name of Ng Chai Huat SLL8310Y.

I was in a rush so I decided to book a grab from Masjid Ar-Rabitah. Initially the app shows the waiting time of 6 mins.. However, after a few minutes of waiting, the driver send a message to say '2 mins'. So I waited and 2 minutes passed and I was still waiting. As I was in a rush, I decided to drop a message to the driver to ask where he was.

To my surprised, the moment when he arrived, he asked me in a very rude manner 'why did you ask me where I was? Can't you see where I am?! '. I replied him by saying ' I asked because you said 2 minutes but I waited so long '. He argued back and said "it's traffic light my friend! Traffic light! It's good enough I tell you 2 mins! '.

Mind you, I actually waited for almost 10 mins in total. I was in a rush and still waited when I could have taken another cab / uber. I am paying for my ride, so why can't I ask where he was. I hope you'll improve on the service Provided by your drivers.

September 7, 2017, 11:35 AM, Driver Sherwin Gemida Belleza with Plate number ABT 6210, picked up my lady friend from Pasig to Cubao, Quezon City. Grab customer RV Sawali, phone number +[protected] or ([protected] updated).

Reckless driving, rude reply and rude behavior. Did not dropped passenger where it was indicated in the app because he says he still has another passenger. When she got a call from the office inquiring where she was at the moment, the driver turned the radio volume so loud and sang to drown the call and only when the call was terminated did he put the volume down. Passenger was afraid that driver may be under the influence of drugs.

Hoping you can suspend his affiliation as it gives Grab a bad name and seems unsafe for other riders.

Erwin G. Dizon - +[protected], [protected]@yahoo.com

hi. WA7038W ami org lain di MRT Bandar Tun Hussein Onn.. dan gunakan akaun saya hantar orang lain.. perjalanan itu telan berakhir selepas beberapa minit tanpa mengambil saya kembali..

Saya terpaksa kehilangan promo code saya..
dan juga system telah menyukarkan saya ambil grab yang lain kerana dianggap saya yang mempermainkan dalam hal ini.. padahal driver ambil salah penumpang

Hi. Good evening. Im sharmini and I have been a regular grab user. Howver today 02 sep 2017 at 7:36pm is writing in a complaint over your driver mr. Png chee wee Bernard. He chose my ride despite the fact I chose 2 location and he selected it. He was still sending off the passenger while he selected mine. My hubby was supposed to be picked in the first location I indicated waiting for his arrival with my two boys and helper. However, the driver mr benard went into the wrong location and waited near the road side when I chose to be picked under my block. He went in the wrong way and called and started raising his voice on where I was. I told him nicely tat the pick up is under the block. He shut me off and cancelled my request after waiting for him for 10 mins since he had a passenger to send. Im not happy with such behaviour as I have two kids waiting and just because he was in the road.. I had to move to that location.