Grab
Reviews and Complaints

Grab Bike Plate No.: 36B6-451.12
Driver Name: Lê Thị Hoài Linh
Date: 5 Jan 2019

This driver cancelled the booking without informing me, acted like he knew how to reach the location I was heading to but actually don't, and demanded a huge payment compared to the original Grab fare (4 times more) when we stopped at roadside. When I showed him the Google Map's route, he refused to follow it, even trying to go to the opposite direction. I was forced to hold the phone on my hand while riding the scooter and actively steer him towards the destination. What should have been a half-hour ride took us over 90 minutes. This was my first Grab ride in Vietnam and it really soured the experience, even though all subsequent Grab rides in Vietnam, both on scooters and cars, have been smooth. I know petty crimes are prevalent in Vietnam, but Grab should actively remove scammers like this driver from their registration.

Reporting my experience tonight with grab booking.

When I booked the first time, your grab driver accepted the booking even if he's 20mins away from my place. So he cancelled when I said he shouldnt be doing that.

Same with the second booking, he accepted it on same time, 20mins, as the first. I said im in a hurry and cant wait for such a long time coz it's my son's bday. I cant cancel anymore. But when he's supposedly be in my location already, I cnt find him and kept telling me he's near already. I told him i'll just be the one to go to his location since he's near already but he said he already went around to go to my position. It took more than 10mins?
My conclusion was, maybe he wanted me to be the one to cancel and just accept other bookings nearby.
This is such a terrible experience. I have no choice but to cancel the booking.

Please do not let your partners do this to your clients.

Attached pics are screenshots of the convo with the second driver and the first driver who accepted the booking even if he still has passenger to drop off.

Thank you

Malu

Mga bandang 5am nag grab ako kasama friend ko. Yung phone na ginamit pang book is phone ko. So nung naibaba na kami nag grab sa martial Clara taytay kaninang 5:36am hindi ko namalayan yung phone ko naiwan sa grab. Tinawag namin ng tinawag yung number ko para sabihin na ibalik. Pero he hung up my calls and text din kami nag text sa number ko. iPhone 7plus po yung phone ko. Need help po na sana maibalik. 😭😭😭😭

I have a very bad experience about this grab driver that i book on 6 december 2018 at 8.29 pm n im using my daughter hp number as my handphone batt was flat.the plate number is SMA8176P n the driver name was Goh Chin Leong.i was with my family with my elderly mom n 2 kids so we book the 6 seater.our destination is from jurong point to 456 jurong west st 41.Wen he reached to pick us up he was very rushing, as we unable to open the seat for my kids to seat behind he suddenly shouted at us n he was so rude.he keep shouting n suddenly he close the door n told us to take another grab..we are so shocked that he just leave us..n my kids was so scared to c that..we often took grab but this is the worst driver we have seen..i hope that grab will take action about this rude driver..thank you

Dear GRAB Customer Care,

I was being cheated by a guy who worked at NAIA, airport at Manila Philippines Terminal 1 Arrival Bay 9.
He was wearing shirt with GRAB logo, formal ID and list of taxi pricing with GRAB logo.

He gave fake information to me to create urgency and make me think I didn't have any other choice after I get into the car and He asked cash before we reach destination.

He rushed me to get into taxi car.
After loaded my luggages, he asked me to get in and he also follow.
He talked to the driver in Tagalog language and asked driver to go forward for about 100m and stop.
Inside the car, in the middle of the road, he told me the price for sending me from Terminal 3 to Terminal 1 is PHP 2, 200 and i should pay in cash at front.
Checked through GRAB app, it SHOULD COST ONLY PHP 218.
He told me that at this time (1 Dec. 2018 06:30pm) there is no other GRAB taxi available at NAIA, Manila; and the queue is very long (indeed i saw the queue was very long).
It will take 1-2 hours to get my taxi and i may miss my flight.
Next, he also said even using my phone, i will barely can find GRAB TAXI available / willing to come to pick me due to traffic jam.
As a foreign tourist who really need to be at airport on time, i had no other choice than agree to his offer.
And i just realized that this is SCAM and i am on the skyway, going to Terminal 1.

At around 10:30 thus morning, Dec 1, 2018, I had a console table delivered via grab car (orange Mitsubishi Adventure) driven by Paquito Guidicos Yunto with plate no. NS 8175 and LTFRB Case Number2018- 3163. When he got to the address, he rudely raised his voice to the addressee who happens to be my friend, Judge Rosalie D. Galicinao and demanded why she was not picking up her phone and because of that he had to buy 100 load to call her. Isn't it a part of what I pay phone minutes to contact the addressee? I contacted the person who booked the GrabCar and he said that he even gave him 500 on top of the 458 that Grab charged for the delivery. I hope you discipline this driver. He puts your company in a bad light. If you want to follow up this complaint, contact me at [protected]. I am Judge Marjorie M. Dempsey, of San Jose City, Nueva Ecija

The driver was so incredibly rude, me and my toddlers waited too long..Then he texted me" no signal" so i called him & advise him our location, he's kinda arrogant at first asking me what is the name of the bldg.in front of us and I said wait ill ask but he hang up the phone w/out saying anything...I called him again and I said why did u hang up the phone he said that he has incoming call I said you were talking to me and just bec.you have another incoming you'll just drop my call?then immediately he drop again my call, 3rd time I call and said"kindly advise your location and why did you hang up twice he said "im on my way" then drop my call that's it, we patiently waited for him coz' it's pouring I know the traffic/floods but come on, we are the customer/passenger he must deal with us first before taking other calls and he doesn't have to be rude to drop/hang my call just like that, he should explain to me instead he repeated it thrice...- Driver: Adrian Madali Tungpalan Jr.- VZ3126

Amsavalli are you kidding me or what?

You should take your responsibility as a delivery company. I recieved the order late 30 min and the food was like a [censored] and very cold and solid as stone, and uneatable so I didn't eat it.

You cannot take my money for uneatable food. If you will not refund my money back I swear of god that I will take this to the social media and I will fill an official complaint against you in the National Consumer Complaints Centre NCCC.

It's my right to request for refund since the food delivered to me was uneatable, so solve this issue before I will proceed with my complaints.

Not to say complain but checking, I come Vietnam and out of 10, 9of the driver ask to cancel due to too far la, dun wan fetch la included when I depart from my home to airport and it cause me cancel so much in a week and it show everytime don't it not fair for me ask I force to cancel by knowing although I not cancel the driver dun come as well

Secondly first day in Vietnam the driver also ask to cancel and he say we pay the same amount to him I not remember but if can you can check my record 26Oct airport to splendid boutique hotel as too many driver ask to cancel their booking I afraid if I don't follow him he will refuse to send me to hotel as I don't speak Vietnamese

Third you might consider to restrict that when driver still have passenger in their car they should not accept my booking have to wait for 10min and end up they cancel my booking or I cancel their booking after a long wait again this is unfair for me

Is there any cause if I cancel too much booking by forcing

Me and my wife use grab very frequently and we cannot believe what this [censored] of a driver just did to my wife. On October 29, today, minutes after he picked up my wife outside of the building, he screamed at her, he complaint about her delaying in going downstairs, and after insulting and belittling her he told her to get off the car. Far away from the building but not far enough to get a different taxi back. He then proceeded to CHARGE my credit card . The drivers name is Teotimo Reyes Magpantay.
Toyota Vios Black
License plate VR0799

In 29 october 2018, im taking grabcar to work, but why it have to wait at least 1-2 hours but not even single grabcar driver want to take my request, worse of all, i seen empty grab taxi cars in my area, and try to call it again but fail again, i seen other passengers got their request while i got none and cant go to work bcos of that. Pls help me.

I booked a grab car last night past 10pm and the driver named Jose Mari (didn't have screenshot because I didn't feel the need to) confirmed my booking. Waiting time was 4 mins and after like 2mins I saw that the driver cancelled my booking. "The driver has cancelled your booking" popped up on my screen so I decided to get a taxi instead. After 5mins, I got a phone call from another grab driver and our conversation goes like this:
Me: Hello?
Driver: Mam andito na po ako sa pinned location nyo san na po kayo?
Me: Kuya cancelled na po booking ko nakalagay kanina nag cancel kayo. (not knowing that I was already talking to another driver. Had no idea.
Driver: Mam imposible po na mag cancel kami di kami basta basta nag cancel. Kung magbobook po kayo hintayin nyo kasi di kami nagcancel nyan.
Me: Sir yun po yung nakalagay sa screen kanina kaya ako sumakay ng iba. Sana pala nag screenshot ako para nakita nyo.
Driver: MAY VIBER PO BA KAYO MAM? GUSTO NYO IREPORT KO KAYO SA GRAB MISMO PARA IDEACTIVATE NA ACCOUNT NYO? GUSTO NYO IREPORT KO KAYO NGAUN NA? PARA MA DEACTIVATE NA YANG ACCOUNT NYO SA GRAB?
Me: Ano pong sabi nyo? Ipapa deactivate nyo account ko? Gusto nyo kayo ireport ko kuya?

Then he hung up. Luckily, I was still able to save screenshots of his information with his picture. I actually thought there was a glitch with the system because I did not really know that someone confirmed my booking after it was cancelled because I did not press anything. So the driver's behavior was unacceptable. He could have asked me if I did not notice or if I really cancelled it or what not instead of accusing me and threatening me that he will report me to grab to have my account deactivated. I wish that grab would take care of this and take necessary steps to provide better service. As of this time, I have decided that this will be my last booking with you until this is fixed. Thank you.

Napaka rude ng driver namin si Ernesto Aralar Molon ! everyday kami nag book ng grab after duty namin sa office pero wala naman kaming complain sa ibang driver sa kanya lang Talaga! First time lang na ng yari to Sinabi lang namin na kuya pa drop lang kami sa zapote then diretso na ng imus then ang dami na nya sinabi na nakaka inis kami ang pasahero marunong pa sya samin and pinag taasan pa nya kami ng boses so sinabi namin sa kanya na everyday dun kami dumaan and yung ibang driver ok lang naman nag dadagdag din kami ng bayad na above dun sa fare na kelangan i hope maturuan naman ng lesson yung mga bastos na driver na tulad nya simpleng employee lang kami pero nakaka offend yung attitude nya wag na sya mag grab kung ganun lang din naman ugali nya

Sana po matulungan nyo kami sa concern namin

Napaka sungit ng grab driver na ito bakit kaya? Kaya kayo may fix prize kumbaga choice na lang ng passenger kung magbibigay ng tip so i insist giving him 20pesos tip parang galit pa.. 1000 pera ko 144 lng bill ko 800 lang daw ang barya nya. sbe ko pwede kuya 180 sya pa galit so di p din ako pumayag. sabi ko bigyan nya ako ng 820 pra 180 atleast plus 40pesos sya, wala daw sya barya kaya 157 na lang nabigay ko which is sobra pa din sa fix prize nakakadissapoint na may ganitong driver. Umiling pa sya at nag tsk pa sa aken. Inilagpas nya pa kami sa drop off namin umaambom buhat buhat ko pa naman 3months old baby ko. 😔

The driver already picked us up but while we're still in the area, another passenger rung him bcos she's also waiting for him. In short, he double booked his self. He said,
' Ay ano ba yan, anong ginawa ng Grab'
He asked us again where we're going & said that 'Grab cancelled us', y we didn't get any msge from Grab, or he just cancelled us bcos the other passenger's location was much nearer than us. Please investigate.

This grab driver was trying to have a sexual interaction with my girlfriend and she didn't know what to do because the driver kept on telling stories about sex and stuff.

At the end of the trip she asked my girlfriend if she wants to have sex with him and told her that he can pick her up some other time to do that with my girl and of course my girl was shocked. What bothers me more is that that driver knows that my girl has a guy and the guy is obviously me. The driver told my girlfriend that she should be quiet and that will be their secret. It really disgusts me that you have this kind of drivers, I hope next time you should be more picky or choosy or maybe be more strict in choosing your drivers. Another thing that disappoints me is that she reported it already but I think not even a bit of action was done to this driver because until this day the driver is still bothering my girlfriend by texting and calling her using different numbers.

Please do help us in this situation because if you can't help us we will put this matter in our own hands and we will be deeply disappointed in your customer care or customer service. I really do hope that you can fix this immediately and give this driver a proper punishment or if it is possible to ban him just ban him because what he did is unacceptable. That's all thank you very much.

I would like to complain po this Driver Michael Vidanes Nangyo his car is Mitsubishi Mirage Red May plate nos na NI4523 with contact nos [protected]. Sumakay ang anak ko sa knya, the driver seems nice sabi ng anak Ko pero yung pagka alalahanin nya pala at friendly ay May iba intensyon. In short he keep on sending sms, WhatsApp and giving her a miss call in a middle of the night. Grab nkakatakot this kind of driver must not be tolerated it seems being a grab driver he's way of finding ang looking for a girl/bait. So for the security pina stop ko na mag take ng grab anak Ko.(we're from Parañaque) and para sa mga grab users na mkakakita ng post na to please be careful with this driver we don't know until hanggang saan ang intensyon nya paano kung lasing or mahina mga anak natin.
Thank you hopefully Grab will take it action immediately.

I booked a ride today @ just after 8 am. I received confirmation the driver will arrive 4 minutes later. At 8.19 I got the automated message to say the driver arrived. Fortunately I was at the lobby waiting for the cab. At 8.24 I sent the driver a message to find out where he is. There was no response to that or the next message or my 2 telephone calls. In the meantime my account was charged with price of the ride. So effectively Grab took my money without providing a service - stealing. I called the Helpline, who very cordially put me on holdto establish what happened to the driver. I was told the driver had an issue with a wheel on the car. Also he could arrange an alternate car for me as this is "App based". When I required about my refund the agent told I will get it shortly. I was furious at this point and demanded my money calling Grab thieves for taking my money without delivering the service. The agent only then refunded my account with the trip charge. This was possibly the worst ‘taxi' experience ever. How do I recover from the loss of time for the morning because of Grabs disgusting service. My whole day will be spent catching up. Atrocious service.

Hi Grab,

I would like to raise my concern with regards on the attached receipt. I preferred to use my credit card. I topped up to driver and confirmed but the driver was confused on transaction that is why he suggest to pay him on cash. I gave him Php 400. He said if there will be a problem just contact the grab office.

After a few minutes, I received a text message from my card and it was credited.

Kindly assist me on this matter. appreciate anything you extend to me.

Please see attached files.

Thank you,
Licko

Last Friday, October 5, 2018, I took a Grab Car Plate No. NR 2131 from Terminal 4, NAIA, Metro Manila to CHED Office at C.P. Garcia, Quezon City. My fare was PhP448.00 and was informed by the driver that my official receipt would be emailed. It is now Monday, Oct. 8th but still no O.R. Please act on this request ASAP because I need to liquidate my travel cash advance.